Membership Sales Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the membership sales job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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L Grady

Lawrence

Grady

8751 Rodriguez Islands

San Francisco

+1 (555) 129 0457

8751 Rodriguez Islands

San Francisco

Phone

p +1 (555) 129 0457

Experience Experience

Boston, MA

Membership Sales Manager

Boston, MA

Oberbrunner Group

Boston, MA

Membership Sales Manager

Work closely with General Manager to oversee and manage daily operations to meet established goals
Executes on goals and sales objectives established for the area and regional business plan
Assist in the development of sales promotions as it relates to corporate memberships
Deliver monthly reports on activity and sales to the Business Development Director(s) in their territory
Execute the opening of the first 4ORE Golf entertainment center catering to men, women and children of all ages
Assist with corporate health presentations with club owner by acquiring appointments with targeted corporations
Work closely with member services and accounting team to ensure all membership processes are complete and accurate

Detroit, MI

Membership Sales Associate

Detroit, MI

Lueilwitz Inc

Detroit, MI

Membership Sales Associate

Keeping management apprised of member concerns and following manager’s policies, procedures and direction
Keeping management aware of member concerns and following manager’s direction, in accordance with Massage Envy's policies and procedures
Assists in maintaining professional front desk and reception area
Assists in administrative tasks including filing, member file maintenance, and data entry of client records and surveys
Provides excellence in customer service during every interaction with our members or guests
Provide excellent customer service during every client interaction
Assists in re-engaging inactive or at-risk members

present

Phoenix, AZ

Membership Sales Director

Phoenix, AZ

Hartmann and Sons

present

Phoenix, AZ

Membership Sales Director

present

Recruits prospective new members and encourages previous members to rejoin by analyzing utilization reports, networking, outbound calling, and referrals
Up to 20% of time may include selling and running tournaments (including outside tournaments)
Responsible for generating a definitive sales and marketing plan to achieve departmental revenue goals which meet and exceed sales goals and budgets
Develop market segments and solicit new customer relationships while maintaining existing relationships
Develops market segments and solicits new customer relationships while maintaining existing relationships
Provide ongoing coaching to support plan achievement
Promotes membership enrollment in interactions with existing and potential members utilizing logistics to support phone, walk-in and web registration

Education Education

Bachelor’s Degree in Business Administration

Drexel University

Bachelor’s Degree in Business Administration

Skills Skills

Possess basic math and cash handling experience
Have strong phone and computer skills
Be able to prioritize and perform multiple tasks
Possess general knowledge of massage and esthetic services and modalities
Work cohesively with others in a fun and fast-paced environment
Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team
Maintain client confidentiality

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15 Membership Sales resume templates

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Temporary Membership Sales Associates Resume Examples & Samples

Provide on-site customer service for existing BBG members
Set up and break down on-site sales locations within the Garden
Coordinate sales-related activities with other key BBG staff as needed
Assist with departmental events and activities as assigned and perform other related duties or special projects as directed
Ability to engage individuals from varied cultures and backgrounds
Enthusiastic energy and outgoing demeanor
Knowledge about BBG preferred

Temporary Membership Sales Supervisor Resume Examples & Samples

Promote and administer on-site membership sales
Supervise temporary and volunteer staff
Create and manage staff schedule
Track sales revenue and prepare sales materials
Oversee set-up and break-down of sales tables
Coordinate sales-related activities with other key BBG staff
Ability to describe the benefits of BBG membership to visitors
Experience in sales, promotions, marketing, or fundraising
Ability to be flexible (as dates can be canceled due to the weather)

Membership & Sales Director Resume Examples & Samples

Generating membership leads and converting them to space tours and sales
Maintaining sales metrics and setting milestones
Ownership of paperwork and seeing a sale through
Outreach to potential partners in other cities both domestically and internationally
Assisting with outreach to potential sponsors and partners
Results driven with desire to meet or exceed goals
Creative and thinks outside the box
People person
Three years of professional sales experience with large sales goals

Membership Sales Manager Resume Examples & Samples

Grow new business revenue and subscriptions(memberships) to WSJ Pro membership groups
Lead the initial sales efforts of the inaugural WSJ Pro product launches
New business development in conjunction with marketing team
Prospect for business by telephone and email, in both existing customers and any identified prospects
Utilize knowledge of clients’ businesses gained via client education and own research, to better understand clients’ business issues and demonstrate WSJ Pro value
Maintain accurate and appropriate client records to provide timely management information
Investigate and analyze customer data to identify ways to improve customer usage and increase WSJPro memberships and minimize risk of customer cancellations
Present and demonstrate WSJPro via telephone or Web to drive new sales
Set up sales trips with appropriate number of sales calls for product demonstration and lead generation and new business development
Measure of success will be volume of new memberships, their subsequent renewal and level of profitable revenue growth as a result of new and renewing memberships

Membership Sales Director Resume Examples & Samples

Previous supervisory experience in new member sales preferred
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Implements membership strategies that promote recruitment of new members and renewal of existing members. Organizes assigned staff to support membership enrollment goals
Works with Membership Sales Associates to ensure center meets or exceeds membership and corporate membership sales goals via role playing, shadow branch tours and ongoing assessments
Recruits prospective new members and encourages previous members to rejoin by analyzing utilization reports, networking, outbound calling, and referrals
Work closely with Association and Center marketing teams to initiate, develop and grow relationship with prospects and new members
Transitions new members from sales to service to ensure they are properly introduced and integrated into appropriate Y programs
Promotes membership enrollment in interactions with existing and potential members utilizing logistics to support phone, walk-in and web registration
Coordinates with the business office and Member Services Director as necessary on financial transactions as well as quality control issues
Participates in staff meetings and/or related meetings.Resumes Accepted Until11/13/2015

Membership Sales & Engagement Director Resume Examples & Samples

Three to five years of experience in member/customer service, supervisory/management position
Working knowledge of Microsoft Office, SEM/SEO, social media outreach
Recruit, hire, train, develop, evaluate and supervise membership staff
Community outreach for the purpose of developing prospects, including attending local health fairs and events
Follow up with cancelled members to determine reason for cancellation
Assist in fundraising efforts and annual sustaining campaigns, with a focus on Members as Donors
In collaboration with the Membership Coordinator, prepare and conduct annual performance reviews for staff
Establish systems and monitor adherence to membership policies, procedures and standards
Respond to member and staff concerns (ie. comment cards, walk-ins, calls)
Serve as the Branch liaison to the Association’s Membership Cabinet; attend and participate in all cabinet meetings. Prepare for the membership campaigns and membership staff meetings

Membership Sales Consultant Resume Examples & Samples

Model and promote the mission, values and guiding principles of TSI through appropriate appearance, words and actions
Engage in opportunities that positively impact the member experience
Adhere to all operational excellence standards related to providing a great member experience
Consistently look for opportunities to gain new members and elevate service levels
Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc
Develop relations within community and local small businesses by involving club in community events
Build a network of contacts through prospecting and referrals
Develop and maintain relationships with current members on a name to name basis
Handle member complaints and resolve issues promptly
Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of TSI’s role in helping them reach their fitness goals
Reach and surpass monthly sales projections
Perform all basic transactions including billing change, freeze, club to club transfer, member to member transfer
Attend sales and training meetings as necessary

Membership Sales & Service Director Resume Examples & Samples

High school diploma or equivalent required; 4-year degree
Bilingual in English/Spanish
2-5 Marketing and sales experience; 1-2 years of supervisory experience
Obtain sales leads via walk-ins, telephone inquiries and membership marketing efforts
Follow up with all prospects in an effort to convert prospects to membership; meet or exceed monthly prospecting goals
Meet or exceed individual monthly sales goals
Create a welcoming environment through the management of Welcome Center staff; In addition to modeling outstanding customer service to members, guests, and program participants
Regularly provide staff updates on branch goals and corresponding metrics that support goals, including but not limited to contact data quality, number of prospects, conversion rates and retention rates
Develop annual sales and operating budget for the Membership Department, including sales goals, cancellation estimates and marketing expenses. Manage the department budget to exceed monthly, quarterly and annual sales and operations goals. Maintain systems for variance analysis, revenue and expense monitoring and control

Membership Sales Manager Resume Examples & Samples

Hire, train and supervise membership team
Coach team to represent the club as the ultimate ambassador by creating lasting and memorable impressions, welcoming new members and connecting them to their points of interest and portraying impeccable standards of excellence in all job related functions
Conduct monthly department meetings, daily PRO Best Warm Up, and monthly sales/customer service training
Process commissions and payroll bi-monthly
Oversee scheduling tool for membership appointments and seasonal staffing needs
Conduct performance appraisals
Conduct membership tours and sales processes for appointment overflow or staff shortages
Update corporate agreements as needed
Hire, train and supervise New Member Ambassador
Conduct monthly memo meetings with New Member Ambassador
Contact all membership cancellations in an effort to reverse their decision
Work closely with member services and accounting team to ensure all membership processes are complete and accurate
Manage company billed accounts
Create and oversee new business development strategy for corporate partners of up to 500 cast members with focus on generating new corporate members for both Bellevue and Seattle club locations
Assist in the development of sales promotions as it relates to corporate memberships
Attend and organize corporate seminars, events, trade shows and health fairs as needed
Generate and maintain a vital network of business contacts
Uphold efficient communication with marketing/sales senior director, sales staff, and executive team
Assist with corporate health presentations with club owner by acquiring appointments with targeted corporations
In addition to department requirements, all cast members may also be called upon to assist in other departments or be assigned to projects not related to their home department. This is part of our teamwork philosophy and any necessary training will be provided
5-7 years successful sales experience in corporate sales and/or membership base businesses
Health club sales experience is desirable
Minimum local travel may be required

Membership Sales & Service Coordinator Resume Examples & Samples

Able to multi-task (Helping members, answering phone, handle other duties)
Able to learn information about each department to better serve potential members and current members
Requires both a comprehensive knowledge and utilization of Microsoft Office and proficiency in Word, Excel and Outlook
Experience effectively communicating the tangible and intangible value of programs, services and membership offered by a non-profit organization
Strong and productive organization and time-management skills
Ability to work well independently and as a team player
Ability to relate to the public and other staff
Demonstrate accuracy and efficiency, the ability to multi-task and work in a fast-paced environment
Be on time, ready to start work at the beginning of your shift, dressed in uniform and name tab, no matter the weather
Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts
Assist in meeting and exceeding monthly and annual membership sales goals
Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis
Track membership sales through excel spreadsheets
Supervise the membership staff. Train staff and hold them accountable to member service expectations, policies and Y connect processes
Develop and implement the membership schedule per coverage policies
Develop and oversee the communication procedures among the membership staff
Oversee and facilitate communication between the membership center and other Y departments
Oversee the security of the membership center and perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe
Maintain an orderly and neat workspace
Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of victim
Attend all staff meetings (mandatory) and be able to work as a team player
Work some nights and weekends as assigned

Membership Sales & Service Director Resume Examples & Samples

Bachelor's degree in related field preferred or equivalent combination of education and experience
Responds to and resolves elevated member concerns
Works with Membership Sales Associate to ensure center meets or exceeds membership and corporate membership sales goals via role playing, shadow branch tours and ongoing assessments
Ensures that new members are properly introduced and integrated into programs and services based on the needs analysis interview. Works closely with Healthy Living team and Executive team to ensure new member fitness goals and satisfaction are met
Work closely with Association and Center marketing teams to initiate, develop and grow relationships with prospects and new members
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Ensures quality control for all on-line memberships joins
Embrace, support and role model concepts of Listen First, Building Relationships Member Engagement and Healthy Lifestyles to all members
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
Oversees the record keeping and processes associated with member services including MFA, third party pay arrangements, terms/holds and Daxko. Ensures compliance with membership policies including proper filing and storage of membership files
Leads assigned aspects of the Annual Support Campaign
Participates in staff meetings and/or related meetings

Director, Membership Sales & Marketing Resume Examples & Samples

Plans, develops and implements membership initiatives, marketing and promotional plans through written and social media
Maintains accurate records, prepares reports, timely communication with members, Club team, committees and Board
Bachelor's degree and / or two years related experience. Strong administrative skills and knowledge of social media
Flexible scheduling. Willingness to work long hours, weekends, holidays, week nights
Previous country club experience is a plus

Membership Sales Y Services Director Resume Examples & Samples

Previous supervisory experience in customer service and sales preferred
Implements membership strategies that promote recruitment of new members and renewal and retention of existing members. Organizes assigned staff to support membership development and retention goals. Identifies and resolves problem areas to ensure member satisfaction
Recruits prospective and new members while retaining, and encouraging previous members to rejoin by analyzing utilization reports, networking, outbound calling, and referrals
Conducts ongoing assessment of staff functions to determine required core competencies and skills; and designs and implements training as needed. Recruits, hires, trains, develops, schedules and directs Welcome Center personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions
Provides oversight to the Childwatch Department

Membership Sales & Service Director Resume Examples & Samples

Design and implement sales and retention plan to effectively grow the Melrose Family YMCA membership base, utilizing community relations efforts, new marketing strategies, and by providing excellent membership experiences to existing members
Based on budget, create a plan for and track monthly membership sales
Engage in active listening with members in order to build relationships, understand individual’s goals and interests, and take the initiative to assist in the achievement of those goals
Work with Executive Director to enhance and add value to the Y membership experience
Recognize and promote member service and retention as the primary responsibility of all staff
Work with the technical support and program staff to create best practices in registration of membership and programs
Establishes new program activities and expands program(s) within the community in accordance with the Association and branch strategic plans
Provides leadership and support for branch management team, annual fund raising campaign, and volunteer committees/boards as assigned
Develops and maintains collaborative relationships with community organizations and agencies related to assigned programs
Create feedback mechanisms for program directors
Employ, supervise, schedule and evaluate all member service staff to insure the highest standard of service
Develop and implement systems so member service staff have the necessary information to provide timely and accurate information to customers in person, by telephone or electronically
Conduct regular staff meetings, provide training and direct leadership to all assigned staff in procedures, policies, philosophies and mission of the Melrose Family YMCA
Maintain expenditures within established budget guidelines, while completing all budget reports, projections, statistics and drafts in a timely fashion
Assist Executive Director in annual campaign and fundraising solicitation of membership base
Work with other directors to organize YMCA events
Maintain all program equipment in an appropriate manner
Remain current in required and voluntary training necessary to advancing the YMCA cause of strengthening communities through youth development, healthy living and social responsibility
Maintain a professional image and manner consistent with the YMCA mission and goals
Redwoods Training as assigned
First Aid, CPR AED

Membership Sales Director Resume Examples & Samples

Minimum two years of sales experience and a proven track record of initiative, creativity and motivation to surpass challenging performance goals
Ability to work a variety of hours, including evenings and weekends
CPR/PR, First Aid, AED, and Oxygen certifications (within 30 days of hire)
Prospect for new members/clients
Develop and manage local corporate wellness accounts
Partner with the Membership team to drive service and cross selling opportunities

Association Membership Sales & Engagement Director Resume Examples & Samples

Bachelor degree or equivalent education and experience
Hold a current C.P.R./A.E.D and first aid certification
Must have a dynamic engaging personality with strong relationship building skills
Possess strong organizational skills and have strong attention to detail
Strong self-starter and ability to work independently with minimal supervision
Proficient in Microsoft Office and experience with databases
Promote and represent the mission and core values of the YMCA of Lansing
Experience in sales and membership organizations
Ability to work as a team and help deliver resources to make branches successful
Reliable transportation to travel to all 5 Lansing YMCA’s
Work with branch staff to ensure association guidelines for selling, retaining and engaging members are implemented and followed
Develop, train and coach staff performance to expected outcomes. Must be able to hold staff accountable for anticipated results
Create and monitor tracking systems for tours, tour closing ratios, and follow up process
Create and monitor new member on-boarding
Develop and implement a secret shopper program that will provide results to support our continued training and development of all membership staff
Implement and formalize engagement plans and strategies for all branch departments
Develop a comprehensive annual plan to grow member loyalty and satisfaction
Develop an Association wide member loyalty program that rewards current members who refer others to join
Develop and implement best practices for new member onboarding systems, processes, and procedures that will accelerate our expected outcomes
Track Jumpstart enrollments, personal training sessions sold, and group fitness enrollments
Ensure a positive delivery and encouraging environment with co-workers
Establish weekly meetings with executive directors and leadership staff to talk about current sales
Lead bi-monthly conference calls focused on engagement and sales
Manage all general email inquiries that come thru the website
Create and manage a cancellation survey that will be sent monthly
Work with branch staff on sales strategy for their service area by targeting local business and organizations to highlight the Y
Establish monthly, quarterly and yearly sales targets

Associate Director of Membership Sales & Service Resume Examples & Samples

Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome
Use Listen First skills to build relationships with members, program participants and prospects
Make eye contact with members as much as possible when talking to them
Ask members how they are doing or if they are having a good day as they come into the facility or during classes
Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling at them
Experience with Membership and Sales a plus
Child Abuse Prevention (or within 30 days of employment)
Member Service Training
Listen First
Others as needed
Able to multi-task (helping customers, answer phone, handle other duties)
Able to be efficient, proficient and knowledgeable in customer services, cashiering, and decision making
Able to learn information about each department to better serve potential members and current members or know where to find it
Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships
Able to communicate effectively with adults and children alike

Membership Sales Director Resume Examples & Samples

2 years of successful sales experience. Management experience is preferred
Maintain a steady stream of new memberships via prospecting, qualifying, selling and closing
Manage client relationship through all phases of the sales cycle
Manage staff and provide a consultative and solutions oriented sales process
Lead staff to get results through others
Develop short, medium and long term goals
Demonstrate positive, can-do attitude with ability to work independently and as a part of a team
Communicate effectively and build positive rapport with people of all socio-economic levels
Prepare and manage department budget

Membership Sales & Engagment Director Resume Examples & Samples

Bachelor’s degree in Business Administration, with a focus in sales and marketing
Sales, new member acquisition, prospecting, conversions
Knowledge digital marketing and analytics
Personal commitment to service and hospitality
Monitor progress towards branch’s goals by running and reviewing all necessary reports
Follow up with all prospects using the information call script, book appointments, give tours utilizing the needs analysis form and the feature/benefit/feedback system, and sell memberships according to the Y’s sales systems
Run and review any reports needed to monitor progress
Develop and execute local marketing strategies, including digital mediums. Utilize research and respond to industry trends
Attend trainings, seminars and conferences related to membership, including sales, prospecting, marketing and retention trainings

Senior VP of Membership Sales Resume Examples & Samples

Play an active role in the re-invention of the Business and Sports division as it relates to Membership and Private Events
Act as a resource to the Divisional Head and Regional Vice Presidents. Have a strong working knowledge of marketing techniques that will promote the Clubs and provide creative revenue solutions for Clubs experiencing poor sales performances
Partner with the Sales and Marketing team to design and improve programs that will have positive revenue impacts to both Membership and Private Event Sales within the division
Be aware and responsive to the competitive market conditions recommending appropriate proactive and/or responsive actions to drive maximum revenue growth
Work with Regional Vice Presidents of Operations and Regional Vice Presidents of Membership Sales to ensure we have the right talent in the right place and we are maximizing their full potential
Ensure that all Clubs have appropriate sales plans that maximize the market opportunities and drive superior performance to the benefit of the Club’s overall goals
Assist in the development and approval of all "programs" that deviate from the normal pricing strategies and pricing practices
Participate on the various ClubCorp Committees as requested and ensure the support of all ClubCorp National programs. Be the liaison with the field and home office to ensure all initiatives and standard operating procedures are implemented
Provide recognition to inspire continual improvement of sales personnel in each sales discipline
Be a resource and "sounding board" to colleagues and senior leaders within the organization

Membership Sales Director Resume Examples & Samples

Bachelor's degree in Business, Marketing, Public Relations, Communications or related field preferred
Five (5) years related sales experience and/or training and development of high performing teams
Must have a background in staff team development, relationship management, and use of technology
Sound management skills including member service and retention, personnel management, supervision, fiscal management, and fundraising
Experience in a membership development organization required
Ability to effectively present information to top management, community groups, and Association events
YMCA Team Leader Certification desired
Assess, develop, plan and evaluate Association membership acquisition and recruitment efforts including but not limited to marketing campaigns, prospective member tours, sales and new member on-boarding for the association
Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
Cultivate and lead a culture of exceptional member service
Works in conjunction with the Health and Wellness Director to create an environment that delivers effective support for all people seeking health, well-being and community for themselves and their families
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Work closely with the Director of Marketing to ensure that social media supports generating new members, connecting members to each other, influences member retention and development
Lead training efforts for frontline staff in membership enrollment, retention, and recovery strategies
Works to ensure access to all community participants through promotion of the Y’s Financial Assistance Program and as a staff team leader in the YMCA annual support campaign
All other miscellaneous duties as assigned by supervisor

Leader, Membership Sales Resume Examples & Samples

Associates degree in a related area preferred. HS Diploma required
Three (3) years or more experience in a sales environment
Proficiency with MS office applications
Ability to attract, retain, lead and motivate quality staff and volunteer leadership
Familiarity working within a YMCA or other similar non-profit organization preferred
Must have commitment to the mission and cause of the YMCA and uphold its values and ethics
Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Ability to speak any language in addition to English may be helpful. Armenian, Korean or Spanish preferred
CPR and First Aid certifications required or within 90 days of hire
The Leader, Membership Sales directs sales and membership staff and volunteers in the implementation and delivery of tactics and programs related to membership. Evaluate membership sales department for operational effectiveness including budgetary goals and impact. Enforces and adheres to operational standards regarding safety and risk management
Recruit, lead, develop and evaluate sales and membership staff and volunteers. Leads sales staff meetings and trainings as scheduled and required
Work as a member of a team to design and implement sales initiatives and membership activities and incentives
Inspires prospective members to join the YMCA of the Foothills and participate in Y programs and events
Actively pursue enrollment of new members through self-generated leads and Y programs, promotions and referrals. This includes establishing and maintaining leads; obtain leads from existing members, give facility tours and membership presentations as needed
Achieve membership target goals by meeting or exceeding membership targets while supporting at team environment
Effectively works within the operating budget and controls staff and expenses as needed and required. Meets financial reporting deadlines and requirements as needed
Participates in team fundraising strategies and opportunities and provide support and team leadership to the Association’s annual support campaign
Promote the Y and sales initiatives, programs, and benefits

Membership Sales Resume Examples & Samples

Advisors provide effective and sincere membership tours to prospective members, guests and Microsoft new-enrollees, determining their needs and motivations; matching those needs and motivations with membership enrollment
When not touring, Advisors generate new sales leads through prospecting, continuing to work current leads, member referrals, old leads, corporate leads, make retention calls for cancelled members, etc. A minimum of 5 appointments per day is expected
Advisors must make a minimum of 10 calls per day to current or prospective members to stay in touch and assist with member retention, prospecting and/or follow-up
Follow up by phone with those who don’t join today within 48 hours by phone and written correspondence
Advisors must maintain accurate statistics on calls, tours, and sales each month
Advisors must maintain a closing ratio of 60% or higher for new member enrollment
Advisors handle incoming informational calls, schedules appointments, and mails appropriate club information as requested
Advisors accurately and efficiently process all necessary agreements, membership forms and reports
Advisors attend and participates in monthly sales and training meetings to enhance performance
Advisors assist in scheduling personal trainer initial consultation for all new members
Advisors participate and assist in the implementation of all club promotions as needed, including corporate health fairs, onsite events, special promotions and events, and MS Orientation rotation
Advisors assist with training of any new membership advisors
Advisor performs other miscellaneous duties as assigned
Knowledge of computer based programs related to job responsibilities – Microsoft Word, Microsoft Excel, scheduling system, Outlook and other programs
Knowledge of basic writing – grammar, spelling, sentence structure
Knowledge of sales processes, club membership information and contract details
Knowledge of the health benefits of regular exercise
Exceptional knowledge of all services, activities and promotions in the club
Confidence to perform on an incentive based salary (when on a commission plan)
Enthusiastic, energetic, personable and friendly disposition
Enjoy working within a team

Director of Membership Sales & Engagement Resume Examples & Samples

Bachelor’s Degree in business administration, marketing or related field; or equivalent experience
Minimum of three (3) years of sales leadership experience, including supervision of Full-Time and Part-Time Staff
Minimum of five (5) years of sales experience with a proven track record of initiative, creativity and motivation to surpass performance goals
Strong sales operations and sales process management experience
Excellent presentation, writing and negotiation skills
Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and fast-paced work environment
Ability to work with a diverse group of individuals
Ability to establish and maintain favorable relationships with leaders of corporations and/or community organizations

Membership Sales & Engagement Director Resume Examples & Samples

Three to five years of experience in a member/customer service, supervisory/management position
Proficient in sales, new member acquisition, prospecting, conversions
Working knowledge of Microsoft Office, SEM/SEO, and social media outreach
Respond to member and staff concerns (i.e. comment cards, walk-ins, calls)

Membership Sales & Engagement Director Resume Examples & Samples

Bachelor’s degree preferably in Business Administration, with a focus in sales and marketing
Two years of experience in member/customer service and supervisory/management position
Ability to work in a fast paced environment with team members in a cooperative manner
Personal commitment to customer service
Working knowledge of Microsoft Word, Excel, PowerPoint and use of social media for marketing outreach
Must have the ability to work a flexible schedule that may include morning, evening, and weekend hours
Recruits, hires, trains, develops, evaluates and supervises membership and Child Watch staff. Creates a process to onboard new staff members to create a path for their success within their first 90 days of employment. Schedules membership and Child Watch staff and makes adjustments as necessary based on branch revenue and expenses
Monitors progress towards branch’s goals by running and reviewing all necessary reports using Protivity on a consistent basis. Reports monthly membership numbers and plans to increase membership retention to Executive Director
Works with Executive Director to compile a list of prospects. Visits area businesses to book appointments and distributes guest passes to area businesses. Gives tours utilizing the Association tour card while using Listen First skills focused on individual member needs to support them in their Health and Well Being journey. Closes the sale to convert tours to YMCA memberships
Attends local community outreach events for the purpose of developing prospects, including attending local health fairs and events
Personally follows up with cancelled members to determine reason for cancellation and assigns staff to make follow up calls as well
Develops and executes local marketing strategies, including digital mediums. Utilizes research and responds to industry trends
Assists in fundraising efforts and the annual community support campaign with a focus on Members as Donors
Prepares and conducts performance reviews for staff in membership and Child Watch
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff
Responds to member and staff concerns (ie. comment cards, walk-ins, calls) to provide resolution in a timely manner
Serves as the Branch liaison to the Association’s Membership Cabinet; attends and participates in cabinet meetings. Prepares required information and gathers data for the membership promotions and membership staff meetings
Attends trainings, seminars and conferences related to membership, including sales, prospecting, marketing and retention trainings with prior approval of Executive Director based on available training funds

WSJ Pro Membership Sales Account Manager Resume Examples & Samples

Grow new business revenue and memberships to a defined set of customers and prospects
Build and maintain a pipeline of opportunities
Acquire knowledge of customers’ businesses and organizational structures and demonstrate an understanding of their main business issues
Display a thorough understanding of the different customer segments covered by WSJ Pro and be able to articulate clearly to customers
Prospect creatively and consistently for new business, in both existing customers and prospects
Demonstrate knowledge of the features, benefits and advantages of WSJ Pro product and solutions to qualify potential opportunities and grow revenue
Analyze customer data to identify ways to improve usage and increase WSJ Pro memberships and minimize risk of customer cancellations
Present and demonstrate WSJ Pro via telephone or Web to generate upgrades and new sales
Partner with internal resources to develop membership sales
Measure of success will be volume of new memberships and level of revenue growth vs. quota

Membership Sales & Service Coordinator Resume Examples & Samples

High school diploma or equivalent required; 4-year degree preferred
Strong character values; strong written & verbal communication skills; basic computer skills and working knowledge of M/S Office, including Excel and PowerPoint; trained in Listen First, preferred
1-2 years Sales experience; 1-2 years of supervisory experience
You must have the physical, visual and auditory ability to perform the essential functions of the job with or without reasonable accommodations
Develop strategies to drive potential members through marketing initiatives including: social media, word of mouth, referrals, acquisition events, grass roots efforts, etc
Conduct all phone and in-person prospective member interviews (during hours worked), and provide welcoming and thorough tours; Close all interviews/tours with an invitation to join the YMCA
Manage reporting and analysis as it relates to new member growth, including data management and report analysis (e.g. weekly tour/pass reports and conversion rates, Percent of new member/prospect records with email/phone, etc.)
Intervene in all membership cancellations and conduct all associated exit interviews; strive to save relationships
Recruit and hire staff using screening tools and panel interviews to gain the best possible fit with each opening
Provide direct supervision to staff, assuring that all staff are qualified, certified and meeting or exceeding the minimum performance standard for their position
Actively support and participate in the annual campaign, achieving volunteer recruitment and goals as established by the branch

Membership Sales & Engagement Director Resume Examples & Samples

Previous supervisory experience in customer service preferred
Previous experience in Sales is strongly desirable
Excellent personal computer skills and experience with standard business software
Ability to relate effectively to diverse groups of people from all social and economic segments
Implements membership strategies for the recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
Leads assigned aspects of the fund-raising campaign
Performs other duties as assigned by direct supervisor and CEO

Membership Sales & Service Director Resume Examples & Samples

Respect in the Workplace (or within 30 days of employment)
Oxygen Administration, First Aid, CPR/AED for the Professional Rescuer
Others to be determined
Supervise the Welcome Center operations, Membership Coordinator, and Welcome Center staff
Work Welcome Center shifts as required including evenings and weekends. Be open and willing to be a substitute to work a shift where there is no coverage
Meet and exceed monthly, quarterly and annual membership sales goals
Implement process for handling membership inquiries via phone and email
Manage prospects through: leads, tours, walk-ups, no joins, phone inquiries, referrals, corporate wellness partners, guest passes, terminations, and prospects from campaigns. Achieve daily or weekly prospecting goals
Process Membership for All and program access applications for members/participants requesting financial assistance
Perform program registrations as well as membership sign-ups in Spirit/Y-Connect/AS-400/ or electronic registration system
Demonstrate consistent excellence in sales and new member materials, presentations, closing techniques, telephone and in-person service, and prospective member engagement
Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim
Adhere to association and branch safety and certification policies for Membership and Sports teams
Conduct member exit surveys. Report results
Establish on-boarding process for new member service staff
Train welcome center staff on Spirit/AS-400/Y connect/ and additional computer systems as well as on membership operations, policies and procedures
Train all staff (branch-wide) on relationship building/member service skills to ensure consistent excellence in service through daily care of members, program participants and volunteers
Work with Membership staff team, Association leadership, and Operations Director on following Membership Standards of Excellence
Create a monthly calendar consisting of weekly grassroots marketing outings paired up with other department leaders which includes flyering, tabling, and attending special community events as needed
Work with program directors to develop or enhance programs that meet the needs of groups of members
Assist in the planning and execution of special events and services such as health fairs, open houses, media events, Healthy Kids Day, membership drives and the annual Strong Kids campaign
Train membership staff team on cash handling and maintain all cash handling procedures at the welcome center
Participate in Annual Fund Raising activities, including Teams Campaign and taking the lead on Member Donor Week
Develops and maintains collaborative relationships with community organizations

Account Executive / Council Membership Sales Resume Examples & Samples

Develop and cultivate business relationships to sell ML Council memberships and other events, using a “challenger” sales approach, requiring a deep understanding of customer’s business and challenges, technical and industry knowledge, versus a “hard sales ” approach
Conduct daily outreach to targeted lists and self-generated prospects in the manufacturing industry. Hunt for new opportunities using internet research, LinkedIn and other social tools (100% of the sales work will be done by using the phone, email and online meeting tools)
Navigate large manufacturing organizations to sell Council memberships to executive level individuals and their teams, provide valuable information about MLC events and benefits
Rapid response to in-bound Manufacturing Leadership Council leads. Ensure that all leads are thoroughly qualified per BANT (Budget, Authority, Need, Timeline) requirements
Research companies and executive leaders as part of pre-qualification and identification
Sell seats to multiple ML Council events to membership prospects to increase revenue
Work closely with Sales Management and Marketing to provide ongoing dialogue and feedback with a goal of improving the lead generation process and leads-to-sales ratio
Work closely with Member Services Manager to ensure continuous customer satisfaction, client engagement, and membership renewals
Work with other Frost & Sullivan business units to identify collaborative sales opportunities
Conduct self-analysis in order to manage performance levels against corporate goals
Create an approved Sales Plan for the territory
Adhere to strict database quality and maintenance standards
Must be a TEAM Player, communicate and collaborate with entire ML team to ensure sales revenue growth and overall Manufacturing Leadership Council success, for members and F&S
Must demonstrate excellent executive level engagement sales skills.Excellent telephone demeanor and writing skills for email communication
Process oriented follow up and extreme tenacity, persistence required to be successful
Highly professional and poised, adept at interacting and negotiating with senior executives
Entrepreneurial attitude and a good team player
Computer skills, specifically Saleslogix.com, IBM Notes (Lotus software), WebEx and PowerPoint
2 years of consultative type sales experience selling to senior-level executives
Prior experience selling executive memberships highly desirable
Experience with professional selling skills methodologies
Bachelor’s degree in engineering, technical field, business or marketing related field

Director of Membership Sales Resume Examples & Samples

Develop and execute strategic quarterly actions plans to drive prospect pipeline
Engage Member Committees for recruitment of new Members
Create strong relationships within the business, government and philanthropic community

Membership Sales Director Resume Examples & Samples

Develops market segments and solicits new customer relationships while maintaining existing relationships
Sells and markets to Internal and external markets that may encompass current membership audience at the course, member events, golf shows and personal milestone events, private event functions, and golf tournaments
Acts as an ambassador for the property, fostering relationships with individuals & corporations to maintain member levels while prospecting for new members, constantly aware and maximizing sponsored and non-sponsored membership sales opportunities
Heightens awareness within the community and eternally from the club to public events
Projects a positive role model in both social media formats and public forums by being active and showing consistent participation in all public facing opportunities
Works closely with the Membership Relations Director and the entire management team
Knowledge of how to use social media to drive sales is required: Including Linkedin, Facebook, Instagram, Pinterest etc…

Director of Membership Sales Resume Examples & Samples

Responsible for sales, expenses and new Member acquisition/retention goals as outlined in the Membership department operating plans/budgets
Responsible for full-cycle Membership prospect activities; including Club tours, processing Membership applications and follow-up to Membership inquiries
Determines which local markets should be canvassed for prospective Members
Works with BCG Marketing Communications team and the Club’s General Manager to create Membership marketing collateral
Plans and conducts prospective Member functions
Develops and conducts new Member orientation programs
Assists the Club’s Social Committee (if applicable) in planning, promoting and generating enthusiasm and interest for the Club’s social programs
Promotes Club activities using all available resources; including the newsletter, table tents, cart signs, flyers, closed-circuit television, website and other means
Works closely with all other department heads to insure that complete, concise information goes to Members and staff who will be involved in Member and Resident activities
Develops and supervises the Club’s Membership communications programs
Assists in the development and distribution of the Club’s annual Membership survey
Maintains the Club’s database of Membership and Member files
Assesses the need for and makes recommendations regarding Membership classifications to help ensure that the needs of an ever-changing market are met
Completes other special projects and assignments as directed by the Club’s General Manager

Membership Sales Manager Resume Examples & Samples

Monitor and review the day-to-day operations of up to 15 Membership Sales Reps
Supervise the training process, including pre, post, and ongoing training
Ensure the quality of data
Work in the field with Membership Sales Reps 4 days per week in order to develop the necessary quality and procedural habits, which will ensure the integrity of our product and promote Membership Sales Rep development
Assist in forecasting, hiring and maintaining adequate Membership Sales Rep staffing
A minimum of two years sales management experience
A minimum of two years virtual/remote management experience
Demonstrated positive sales leadership skills
Demonstrated impeccable standards while always being conscience of the need for quality
Proficiency with software such as Windows, Outlook, Excel, Word and PowerPoint

Membership Sales Manager Resume Examples & Samples

Work closely with General Manager to oversee and manage daily operations to meet established goals
Execute the opening of the first 4ORE Golf entertainment center catering to men, women and children of all ages
Establish operating standards and policies & procedures to deliver a consistently high quality guest experience
Oversee daily operations to grow utilization, and achieve financial targets and profitability goals
A high energy leader with a skill set to lead a team of associates through an opening and daily operations
Proven experience and expertise as a membership sales manager or relevant experience
Teamwork, strong organizational, communication, interpersonal and leadership skills required
Skilled in various Microsoft Office applications, database management, website management, newsletters

Membership Sales Coordinator Resume Examples & Samples

Minimum 1 year experience in same role from a 5* Hotel
Excellent English communication skills both written and verbal
Able to create and maintain a membership database

Membership Sales Manager Resume Examples & Samples

Grow business by selling new memberships to individuals and large groups in the assigned territory
Negotiate membership contracts with large group purchasers
Renew memberships with individuals and large groups
Handle all customer service requests made by customers and/or potential customers
Collaborate with other team members (area manager, BD manager) on all potential membership opportunities in the market, including events, large group sales and any sales function that may require support from operations
Deliver monthly reports on activity and sales to the Business Development Director(s) in their territory
Responsible for ordering and distributing marketing items for business segment
Log activity for purposes of tracking and trending
Executes on goals and sales objectives established for the area and regional business plan
Participates as a member of Air Methods’ management team to promote a successful operation
Regular scheduled attendance
Bachelor’s degree from four-year college or university; and at least five years related experience and/or training or equivalent combination of education and experience
Master Degree (MBA) is a plus
Minimum of five (5) years’ experience in business development, sales, marketing, and/or consulting
Experience in medical transportation services or health care business development/sales preferred
Track record of exceeding company KPI’s
Serve as a partner, advocate and expert for customers
Solid critical thinking and strategic planning skills
Leadership presence and credibility to interact with all levels of employees and stakeholders, including senior leaders
Self-starter with competitive spirit and ability to work independently in a dynamic, fast-paced environment, but also function as a key member of a team
Ability to multitask and prioritize to-do list based on key initiatives and timelines
Intermediate with Microsoft Suite, including Word, Excel, PowerPoint, MapPoint and Outlook

Workplace Membership Sales & Service Director Resume Examples & Samples

Four year degree in business, business development, customer management, marketing or other related field
3+ years of related sales experience, with a focus on business to business sales
Demonstrated success in relationship building, sales experience and a background or working knowledge of the health and fitness field and the relationship to corporate environments is required
Must possess initiative, drive, enthusiasm, good judgement and organizational skills with the ability to represent the Y in a professional manner at all times
Must have strong attention to detail, ability to perform a variety of tasks simultaneously and prioritize projects under tight deadlines
Must have an ability to maintain confidential documents and information and knowledge of HIPAA rules and regulations surrounding bona-fide wellness programs required
Must be computer proficient using Microsoft Office Software programs and have previous experience with database software programs (Salesforce experience preferred)
Applicant must have a current, valid driver’s license and reliable transportation to attend frequent off-site events, meetings and corporate programs
Responsible for all sales of corporate membership partnerships and services to new workplace wellness partnerships
Responsible for reaching out to existing accounts on an ongoing basis to meet with the primary contact, provide onsite sign ups and/or promote programming opportunities
Create and maintain an annual plan to reach identified goals for new programs and memberships as it relates to the overall association budget and membership growth plan
Work closely with branch Executive Directors to identify potential new partners, work closely with branch Membership Directors to identify current partner opportunities to increase penetration rate, and work closely with branch Fitness and Wellness staff and the Healthy Living Director to provide exemplary programming to workplace wellness partners
Assist new and interested workplaces in understanding the program and setting them up in the system
Keep notes and records in the state Salesforce database, and manage the internal GWC workplace wellness list
Update databases and accounting department with any changes, additions and information
In conjunction with the Healthy Living Director, offer onsite programming and manage ongoing program opportunities for workplace partners
Host events and promotional opportunities for workplace partners to learn more about the program, including serving as a reference for the Workplace Wellness Program Grant in the state of Wisconsin
Develop partnerships and relationships to support workplace wellness offerings
Administer and oversee annual corporate challenge and other opportunities to engage companies in programming and membership opportunities
Develop and implement comprehensive staff development plan. Recruit, hire, train, supervise and develop staff in assigned area. Effectively communicate with staff the effect on end goal.Resumes Accepted Until2/17/2017

Membership Sales Manager Resume Examples & Samples

Assisting franchise owner in setting and achieving membership and retail sales and profitability goals and partnering with franchise owner to regularly monitor progress against goals
Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining and terminating employees as well as all associated recordkeeping
Managing key business operations including inventory, bank deposits, marketing, etc
Maintaining a professional, clean, and safe environment for employees, members and guests, and developing a culture in the franchised location that embraces and reflects the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy
Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians

Membership Sales & Service Resume Examples & Samples

Do you love to meet new people and make connections?!
Are you outgoing and enthusiastic?
Are you motivated by sales goals and rewards?!
Enroll guests into Massage Envy Membership program
Educate general public, guests, and Members about our amazing products and services
Perform various administrative tasks such as filing, Member folder maintenance, data entry, process billing, invoices, etc
Answer high volume phone calls
Schedule appointments in person and over the phone for guests and Members
Assist in overall clinic tidiness and atmosphere
Please note: This is not a receptionist position. Full-time and Part-time positions are available. Temporary, seasonal, and summer hours are not available. Applicants must be available to work flexible hours inclusive of both weekday & evening shifts (various shifts between 8am-10:30pm) and/or weekend shifts (various shifts between 8am-8pm)
Previous sales experience with a history of success
Exceptional memorization, detail-orientated, multi-tasking, communication, and problem-solving skills are a must!
Strong computer skills (familiarity with Millennium software a plus but not required)

Membership Sales Associate Resume Examples & Samples

Provides excellence in customer service during every interaction with our members or guests
Assists to maintain a professional front desk and reception area, as well as daily tasks including but are not limited to; file maintenance, data entry, answering phones, scheduling appointments, welcoming guests, service and product knowledge, and processing client payments and services as well as the overall cleanliness of the clinic
Keeping management aware of member concerns and following manager’s direction, in accordance with Massage Envy's policies and procedures
Have strong phone and computer skills

Membership Sales Associate Resume Examples & Samples

Responsible for reaching individual and team sales goals
Provides excellent service to members/guests by greeting members/guests upon arrival, answering phone calls, making appointments and selling memberships
Assists in maintaining organized front desk and reception area
Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys
Able to work flexible days and hours including evenings and weekends; and some holidays

Membership Sales Resume Examples & Samples

Membership Sales - Responsible for achieving monthly sales goals
Member Engagement/Involvement - Communicate with members regularly to keep them informed and engaged
Marketing Outreach - Organize and conduct events to build community awareness and drive new memberships
Facility Excellence - Ensure that facility’s equipment and cleanliness/tidiness consistently meet company standards

Membership Sales Director Resume Examples & Samples

Sell and market to Internal and external markets may encompass current membership audience at the course, member events, golf shows and personal milestone events; other may include private event functions and golf tournaments
Be an ambassador for the property, fostering relationships with individuals & corporations to maintain member levels while prospecting for new members, constantly aware and maximizing sponsored and non-sponsored membership sales opportunities
Heighten awareness within the community and eternally from the club to public events
Up to 20% of time may include selling and running tournaments (including outside tournaments)

Membership Sales Advisors Resume Examples & Samples

Responsible for selling club memberships
Prospect new business and clients
Host events and workshops for in-club lead generation
Achieve or exceed individual sales goals, renewals and ancillary service goals
Under the leadership of a General Manager, the support of a Regional Sales Manager and a sales team, Advisors must display, have knowledge of and participate in all the club's services, programs, and products
Personal passion for health and fitness

Membership Sales Advisors Resume Examples & Samples

Responsible for selling studio memberships
Host events and workshops for in-studio lead generation
Personal passion for yoga, health, and fitness

Front Desk Receptionist & Membership Sales Resume Examples & Samples

Integrity, punctuality and professionalism
Self-motivation to learn and succeed
Proficiency using a computer and Microsoft applications
Availability for a flexible 5-day workweek. Our team members work two mornings, two nights and one weekend day. (Don’t worry, weekend hours are limited and we’re closed on major holidays!)
Scheduling, checking in and checking out clients
Daily and weekly clinic cleaning and sanitizing
Maintaining client forms and organization
Upload a resume and cover letter, and complete the online application
Qualified applicants will receive a link via email (watch your spam folder) that will take you to our pre-employment screening
You will be contacted for an interview if your criteria meet our needs

Membership Sales Director Resume Examples & Samples

Achieve revenue plans through appropriate processes
Lead the team to achieve net membership goals through membership programming
Identify and establish relationships which lead to membership objectives and growth

Membership Sales Associate Resume Examples & Samples

Selling membership program that helps customers feel their best,
Answering the phone and booking appointments,
Work as a member of a team that gives the best customer service to our clients

Senior Membership Sales Director Resume Examples & Samples

Manage Membership Expenses and departmental forecasting
Active participation and facilitation of Membership Committee and Board of Governors
Responsible for achievement of Membership Department's sales plan, goals and objectives following all guidelines, policies and procedures
Protect and maintain the Club’s membership policy of “membership by invitation”
By working with Board of Governors and Members, responsible for generating sufficient Invitee inventory to support the Club's sales plan
Maintenance of the prospect database in accordance with standards utilizing the system functionality to stay organized, generate reports, create mail lists, etc
Liaison with Accounting Department of membership processing for membership enrollments, upgrades, attrition, processing of joining fees, establishing Member files,
Assist General Manager and Club personnel with the organization and hosting of Member Events to attract and retain Members
Represents the Club in city and country activities and organizations (i.e., Chamber of Commerce) to provide awareness of the Club and to develop sources for prospective Club Members
Oversee Social Media Campaign by managing Social Media Manager
Liaison with the Club Owner and General Manager on the implementation of the Club’s public relations plan
Liaison with General Manager and Senior Member Relations Manager on the creation and production of the Club’s newsletter. The objective of the newsletter is to promote features, benefits, services and Member events and activities
Assist General Manager and Chief Club Ambassador with the coordination of protocol associated with the visits of VIP Guests
Interfaces with Board of Governors, Club Management and staff and all Club personnel to enhance awareness of the Club's membership needs and objectives; to solicit support for the attainment of these objectives; and to solicit input and feedback which will aid in the enhancement of Member usage and Member satisfaction levels within the Club
Attend all membership sales meetings, staff meetings and General Employee meetings as established by the General Manager. Work closely with the entire staff at the club to ensure the Members are receiving the best in Member Services
As requested, attends meetings with General Manager and Club Owner regarding the overall progress of membership sales and marketing development and member relations
Because of the fluctuating demands of the Club’s operation, it may be necessary that each Employee Partner perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed
Responsible for conduct oneself as a representative for the Club’s management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees
Responsible for maintaining good conduct and safe working habits while in all areas and ensuring others are acting safely
Apply initiative to achieve personal/professional growth as a member of the Club’s management team and maintain professional certifications as they may apply to the specific product line
Lead and motivate others to achieve expected outcomes
Manage time effectively
Take initiative to solve problems, utilizing all available resources including regional and corporate staff

Front Desk & Membership Sales Resume Examples & Samples

Proficiency using a computer and Microsoft applications
Availability for a flexible 5-day workweek. Our team members work two mornings, two nights and one weekend day. (Don’t worry, weekend hours are limited and we’re closed on major holidays!)
Scheduling, checking in and checking out clients
Daily and weekly clinic cleaning and sanitizing
Maintaining client forms and organization

VP, Membership Sales Resume Examples & Samples

At least 15 years’ of experience in sales and sales coaching roles with increasing influence and responsibility and consistent record of high achievement
10+ years' experience in a direct selling role ideally selling complex services or conceptual solutions to the C-suite
Experience in marketing and sales operations
Experience in business development and working with independent channels such as independent contractors or outside distributors is preferred
Proven track record of strong collaboration with marketing teams a must
Professional sales training a plus (i.e. Miller Heiman)
Prior experience within the personal/professional development industry, preferably in the executive training, development or content business
Prior experience in a subscription or franchise business model, involving customer acquisition, growth and retention
Experience in channel, alliance, and/or partnership sales also a plus
Demonstrated depth of knowledge about sales methodology, sales enablement, and business development practices and procedures
Expert at building relationships and successfully driving cross-functional projects to successful results
Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change
Superior written and verbal communication skills with the ability to foster and promote open exchange of ideas and knowledge
Great at understanding and optimizing business processes, business needs, and finding solutions to tough problems
Strong CRM understanding; Expertise with SalesForce.com a plus

Membership Sales Specialist Resume Examples & Samples

Three (3) years of previous sales and/or customer service experience
Basic proficiency with computer software programs and the Internet
A competitive salary of $16.75 to $20.25/hour, depending on experience
40 hour work week flexible schedule. Store Hours: 7A-7P Mon-Fri, 8A-5P Sat, 10A-4P Sun

Membership Sales & Service Resume Examples & Samples

Two to Five years of customer sales and service experience
Ability to troubleshoot and multi-task in fast-paced work environment
Proficient in the use of computerized systems
Successful completion of all AAA requirements for membership and financial training

Membership Sales Associate Resume Examples & Samples

Learn and SELL the benefits of the Massage Envy Wellness Program
Provide excellent customer service during every client interaction
Assists in re-engaging inactive or at-risk members
Communicates effectively with clients, colleagues, and management
Assists in daily tasks including (but not limited to) file maintenance, data entry, answering phone calls, scheduling appointments, welcoming clients, processing payments and services
Ability to multi-task, and remain calm and personable in a (sometimes) high stress environment
Open to constructive criticism from consistent, weekly trainings
Recognizing and supporting team goals
Assists in the cleanliness of the location (therapy rooms and common areas)

Membership Sales Executive Resume Examples & Samples

Generate new business revenue from subscriptions(membership) sales, delivering against and exceeding set targets
Demonstrate knowledge of the features, benefits and advantages of WSJ Pro products and solutions to qualify potential product and solutions opportunities and grow revenue
Work with the wider corporate sales teams to develop and close new business sales
Acquire knowledge of customers’ businesses and organizational structures and demonstrate an understanding of their main business issues, to match the correct WSJ Pro proposition for the customer
Display a thorough understanding of the different customer segment propositions covered by WSJ Pro and be able to articulate clearly to customers
Present and demonstrate WSJPro via telephone or Web to drive new sales and trials
Build strong relationships with customers to expand new business opportunities
Be able to attend appropriate client member-events to meet invited prospects and existing customers
Measure of success will be new revenues, volume of new memberships

Aaa-bb Membership Sales Resume Examples & Samples

Minimum 2 years of retail sales experience (B2B sales experience is a plus)
Minimum 2 years of customer service experience required
Must be able to travel overnight up to 20%
Must occasionally be physically able to lift and or move more than 25lbs
Must have excellent professional presentation skills

Membership Sales Associate Resume Examples & Samples

Knowledge of our Wellness Membership and meeting sales quota
Assists in maintaining professional front desk and reception area
Assists in maintaining cleanliness of therapy rooms, common areas and store room
Various duties as assigned by Clinic Management
Have previous customer service experience
Previous sales expereince (preferred)

Front Desk & Membership Sales Associate Resume Examples & Samples

Integrity, punctuality and professionalism
Self-motivation to learn and succeed
Retail and/or Sales Experience
The ability to thrive in a busy fast paced, self directed and goal driven environment
Must have a stable work history and a strong work ethic

Regional Membership Sales Manager Resume Examples & Samples

Manage regional team of Business Representatives, Corporate Representatives, and New Club Representatives for the South Florida markets
Develop the programs specific to the challenges and opportunities for each region to achieve membership acquisition and retention and club sales through direct sales effort
Manages the field execution of all sales activity, working closely with 'Regional Operations Managers and Zone Marketing/HO Marketing management
Responsible for the management, training and development of regional sales team insuring that all activities are executed within established sales/marketing policies and ethical standards and company guidelines and budgets, working with General Managers, Team Member relations, asset protection, etc
Requires outstanding leadership, training, motivation, and team building skills to meet the challenges of managing a decentralized staff within the club/field environment
Management of the regional sales team of Business Representatives, Corporate Representatives, and New Club Representatives including the identification of strengths and weakness, further development of the sales organization and execution
Provide direction to execute all sales goals
Develop all marketing programs to best address market conditions
Managing the new club campaign, if applicable
New club campaign would consist of locating a pre-opening office, hiring of sales and admin staff and achieving pre-opening membership goal prior to opening
Work closely with Regional Operations, General Manager, Team Member Relations Manager, Regional Asset Protection Manager, and all club marketing staff
Must protect BJ's by insuring membership sales team members meet the highest standards on ethics, while maintaining the integrity of the program
Identify opportunities for the region that could be different by club markets
Ability to develop a strategic plan to address underperforming clubs, and areas for increased membership penetration
Recommend specific sales efforts for the region identify problems and identify solutions to solve membership sales problems
Insure that all membership sales activity is in compliance with all policies and procedures

Membership Sales Representatives Resume Examples & Samples

Conduct pre-planning activities each month including strategic outreach, for securing member referrals
Build rapport and lasting relationships with prospective and current members
Confidence to perform on an incentive based salary
Strong time management skills and practices
Willing and able to work evenings, weekends and holidays

Director, Membership Sales Resume Examples & Samples

Bachelor's Degree in Business, Sales Management, Advertising, Marketing or related
Five or more years of experience managing sales
Proven track record of achieving targets and driving growth in a business
Strong leadership skills and an ability to inspire others

Director of Membership, Sales & Marketing Resume Examples & Samples

Serves as a liaison between membership and operations of the club
Conducts tours for prospective members as appropriate and actively moves them through the sales cycle towards a closing
Ensures membership records are properly maintained on all members
Assists in coordination of all club events to include invitations, mailings and other publicity. Maintains and develop strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction. Participates in events to ensure member engagement, identify and capture additional opportunities for member recruitment and/or retention
Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts
Oversees preparation of monthly member newsletter with input given by each department
Manages department members which may include, but is not limited to: Membership Coordinator & Communications Manager
Associate’s degree (AA) or equivalent from two-year College or technical school; or two years related experience; or equivalent combination of education and experience. Bachelor’s Degree from an accredited college or university with major emphasis in sales, marketing, public relations, psychology or sociology is preferred
Minimum four (4) years’ experience in sales, marketing or public relations in the private club, hospitality or related field is preferred
Possesses outstanding human relation skills
Presents a professional appearance and demeanor in all exchanges
Must have exceptional verbal and written communication skills

Membership Sales Director Resume Examples & Samples

Responsible for membership sales and public relations in the club while working closely with the General Manager and Board in developing membership programs and annual marketing strategies
Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue
Responsible for achieving annual budgeted sales goals and for monitoring business volume forecast while planning accordingly for manpower, productivity, costs and other expenses
Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales
Develops and ensures proper maintenance of an accurate contact management system including call records, database and activity management
Prepares monthly membership reports required by General Manager, Board/Committees and support team
Assists in coordination of all club events to include invitations, mailings and other publicity. Maintains and develop strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction
Participates in events to ensure member engagement, identify and capture additional opportunities for member recruitment and/or retention
Effectively communicates with management and associates to increase knowledge of membership goals, membership satisfaction, membership retention and activities
Available to step in as needed in the General Manager’s absence, when appropriate
Assures that effective orientation and training are given to each new associate. Takes a leadership position in developing ongoing training programs for the department
Associate’s degree (AA) or equivalent from two-year College or technical school; Bachelor’s Degree from an accredited college or university with major emphasis in sales, marketing, public relations, psychology or sociology is preferred
Must have excellent organizational and time management skills, along with the ability to coordinate details and prioritize the work on a daily and weekly basis

Membership Sales & Service Resume Examples & Samples

Promote & successfully Enroll guests into Massage Envy Membership program
Perform various administrative tasks such as filing, Member folder maintenance, data entry, process billing, invoices, various outbound retention calls, etc
Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.DMA-NY-N

Membership Sales & Service Resume Examples & Samples

Enroll guests into Massage Envy's Membership Program
Perform various administrative tasks such as filing, Member folder maintenance, data entry, billing invoices, etc
Answering high volume phone calls
Scheduling appointments in person and over the phone for Members and guests

Front Desk & Membership Sales Resume Examples & Samples

We also expect
A Quick-Thinking, Problem - Solving Attitude
If your resume and cover letter are accepted, you will be e-mailed a link to take our online pre-employment test
Once test is completed, you may be contacted by phone or email to schedule an interview
Only applicants with an open schedule (including Sundays) will be eligible

Senior Membership Sales & Engagement Director Resume Examples & Samples

Bachelor's degree in business administration with 3-5 years of proven leadership, sales, and relationship building experience required
Excellent presentation, writing, and negation skills required
Entrepreneurial spirit with the ability to work in a highly flexible, rapidly changing work environment
At least five years’ operational experience (planning, program development, fiscal management, volunteer development, fundraising and financial development)
Proven track record in membership recruitment and retention health and wellness programming and community collaborations/partnerships
Ability to direct total operations through volunteer development, supervision of staff, development and monitoring of branch budget, marketing and public relations, and program development
Ability to communicate effectively with diverse groups of people
Proven track record of successful relationship building
Experience measuring impact of programs and making adjustments based on results
CPR/First Aid Certification

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