Hospital Director Resume Samples
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Hospital Director Resume Samples
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AL
A Langworth
Abbey
Langworth
44646 Batz Forges
Houston
TX
+1 (555) 411 0303
44646 Batz Forges
Houston
TX
Phone
p
+1 (555) 411 0303
Experience
Experience
Chicago, IL
Director Hospital Professional Services
Chicago, IL
Rice-Davis
Chicago, IL
Director Hospital Professional Services
- Mentor, coach, and supervise Professional Services staff in the performance of their project management and implementation tasks
- Design and implement process improvement activities that will increase client and athenista satisfaction and performance
- Network with and influence other athena department leaders to ensure timely and effective completion of all implementation-related activities
- Drive and own results for athena’s balanced scorecard, including but not limited to employee engagement, customer performance and satisfaction, and revenue goal
- Go the extra mile to establish athena as our clients’ most trusted advisor through superior execution and meaningful relationship building at the executive level
- Ensure that client implementations result in high satisfaction and high performance
- 30% Innovation and Improvement of Client Implementation Processes
Phoenix, AZ
Director of Hospital Risk Contracting & Operations
Phoenix, AZ
Romaguera, Sawayn and Nolan
Phoenix, AZ
Director of Hospital Risk Contracting & Operations
- Working knowledge of hospital finance and accounting, including patient accounting principles and operations
- Advanced knowledge of information systems and their application to managed care and hospitals
- Comprehensive advanced knowledge of healthcare managed care principles
- Understands revenue, expenses, contribution margin and operating margin
- Ensure that all contracts and departmental actions follow the HIPPA regulations/guidelines
- Advanced knowledge of legal principles relating to managed care contracting issues at a level sufficient to exercise independent judgment in finalizing contract language
- As requested, provide consultative support to the hospital senior and middle management teams with respect to managed care and related issues. Perform work on unique projects as requested by the Vice President, Managed Care and/or Senior Vice President, Managed Care
present
Los Angeles, CA
Senior Director of Hospital Affiliations
Los Angeles, CA
Bartoletti, Heaney and Lueilwitz
present
Los Angeles, CA
Senior Director of Hospital Affiliations
present
- Develops, implements and monitors the short and long range financial plans for clinic and / or center services for the CPO and health system
- Reviews and approves fiscal planning proposals for new programs, annual budgets, and long term goals
- Provides expert financial analysis in order to optimize financial results. Reviews and approves fiscal planning proposals for new programs, annual budgets, and long term goals
- Provides strategic and operational planning for staffing, fiscal, and material resources. Participates in developing and implementing new systems, policies, programs, and quality improvement plans. Ensures compliance to external regulations and professional standards
- Ensures that subordinate managers have access to professional development opportunities to increase competency levels in conjunction with the organization's strategic plans. Ensures subordinate managers have competencies in managing department budget and staff and in establishing a culture of teamwork and effective collaboration
- Reviews patient service analytics across the CPO and / or health system clinics. Works with subordinate managers to develop patient satisfaction and workforce culture goals and improve performance for any gap areas
- Other duties as assigned
Education
Education
Bachelor’s Degree in Clinical Area Required
Bachelor’s Degree in Clinical Area Required
Oregon State University
Bachelor’s Degree in Clinical Area Required
Skills
Skills
- Ability to be flexible and change with environment, industry, and business demands
- Strong communication and business writing skills
- Ability to be an effective team member and display initiative and flexibility in team goal orientation in a fast pace, ever changing environment
- Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
- Proficiency in additional support tools: WebEx, SharePoint, Salesforce, NetSuite
- Strong negotiation and problem solving skills
- Ability to prioritize and to multi-task in a face paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager
- Ability to work independently as well as part of an extended, cross-functional team
- Ability to influence both horizontally and vertically inside and outside of athena
- Experienced, confident presenter to all audiences
15 Hospital Director resume templates
Read our complete resume writing guides
1
Director of Hospital Risk Contracting & Operations Resume Examples & Samples
- Contacts
- Develop and enhance relationships with internal and external contacts. Proactively plan, prioritize, and communicate regarding projects, issues, and negotiations to ensure relationships are maintained and DIGNITY HEALTH’s values are demonstrated on a day-day basis and when difficult business decisions need to be made
- Lead and coordinate activities of personnel in the analysis, negotiation, and management of existing managed care contracts. This includes the maintenance of a variety of activity reports in support of financial reporting as related to managed care contract performance
- Represent DIGNITY HEALTH in meetings with other organizations, associations, providers and payors regarding all aspects of managed care
- In coordination with the Directors of Patient Financial Services and Central
- Work in tandem with other Managed Care Directors and personnel regarding managed care activities
- As requested, provide consultative support to the hospital senior and middle management teams with respect to managed care and related issues. Perform work on unique projects as requested by the Vice President, Managed Care and/or Senior Vice President, Managed Care
- Specific Knowledge
- Capable of maintaining and building relationships while simultaneously achieving DIGNITY HEALTH’s short term and long term business objectives
- Comprehensive advanced knowledge of healthcare managed care principles
- Understands revenue, expenses, contribution margin and operating margin
- Strong ability to consistently prepare and review accurate analyses, projections, and rate proposals
- Must be able to effectively function in situations involving high-level negotiation activities and possess effective negotiating skills
- Advanced knowledge of legal principles relating to managed care contracting issues at a level sufficient to exercise independent judgment in finalizing contract language
- Comprehensive knowledge of healthcare market and an understanding of hospital operations
- Advanced knowledge of information systems and their application to managed care and hospitals
- Working knowledge of DRGs and other coding methodologies as they apply to managed care; ability to ensure reimbursement rate structures are clear and may be efficiently adjudicated
- Must be able to organize and prioritize activities with specific attention to details and higher level strategies and consistently demonstrate effective time management skills
- Direct understanding of the HIPPA regulations/guidelines
2
Director, CV, Eliquis Hospital Marketing Resume Examples & Samples
- Lead the development of Hospital marketing strategy, and implementation plans, including the creation of hospital-specific messaging, initiatives, promotional materials, and promotional education programs across all indications
- Oversee development of Hospital and IDN-specific market research, and develop channel-specific insights in order to inform strategy
- Develop IDN-specific strategy and tools, and partner closely with Alliance KAM and RAE organizations, in order to ensure aligned strategies and objectives
- Lead Alliance U.S. PReP review process, including assessing areas for improvement, and subsequent plans of action to address
- US Warfarin entrenchment lead - work closely with broader US and Global alliance matrix team in order to assess and deliver market opportunity for Wafarin business opportunity
- Minimum 7 years pharmaceutical experience with 5 years of deep marketing experience and expertise in marketing fundamentals, MBA preferred
- Prior sales, sales management, or regional leadership preferred but not required
- Prior experience with, and deep understanding of marketing and/or selling products in the hospital preferred
- Exceptional marketing analytics, insights and problem solving capability
- Understanding of the broader cardiovascular marketplace across the care continuum is helpful but not mandatory
- Proven track record of effectively and efficiently driving performance within a matrix organization and a strong ability to build alignment and collaborative working relationships
- Proven ability to lead and develop a team of direct reports is highly desired
- Prior experience working with an alliance partner
- Experience in financial management a plus
- Strong organizational and interpersonal skills, with proven project management experience to drive performance
- Acts with a sense of accountability and urgency
- Knowledge and experience in navigating the regulatory approval process and other relevant codes of practice
- Experience with internal BMS processes and systems a plus
- Strong knowledge of professional and payor marketing fundamentals required
3
Director of Hospital Projects Resume Examples & Samples
- Directing all project management activities according to assigned local, region, or national assignment
- Manage project budgets for subject properties and maintain monthly forecasts and cash flow analysis
- Oversee project implementation and execution through completion of construction
- Manage ground-up projects including programming, design, entitlements, bidding, permitting and construction management
- Build and carry out marketing and development initiatives to best deliver results to existing and potential clients
- Oversee capital improvement/asset preservation programs with design and construction processes at multiple sites through local resources
- Develop project budget including hard costs and soft costs and firm knowledge of construction cost/benefit analysis
- Provide technical support; project budgeting and scheduling including Owner’s goals & objectives, site improvements, entitlements & permits, consultant selection; design team management, schedule creation and management, contractor selection and management, financial management including cash flows, anticipated cost reports and monthly reports
- Assemble and manage required teams of consultants and contractors
- Minimum of 5-7 years of progressively responsible experience in managing design and construction of multiple projects across a broad geography
- Experience leading and running numerous projects simultaneously
- A strong working knowledge of accounting and financial reporting, budgeting, scheduling and process as they relate to corporate real estate
- Ability to lead individuals across a national platform to deliver superior results in client service
- Experience working with Landlords, developers and institutional owners
- Excellent verbal and written communication skills, professional manner and computer literacy
- Highly organized with strong analytical skills
4
Director Infection Control RN Fountain Valley Hospital Resume Examples & Samples
- Minimum education, training and background for the successful candidate
- Experience heath care professional with nursing background, typically an registered nurse
- 5 years of nursing and 2 years of managerial position. Has experience knowledge and experience in patient care practices, microbiology aseptic technique, disinfection/sterilization, adult education, infectious disease, communication, program administration and epidemiology
- Certification in infection control (Certification Board of Infection Control and Epidemiology) and maintains certification
5
Director Hospital Professional Services Resume Examples & Samples
- 40% Organizational Leadership and Development
- Lead and inspire a team of athenistas, ensuring high employee engagement and managing staff career progression
- Mentor, coach, and supervise Professional Services staff in the performance of their project management and implementation tasks
- 30% Leadership of Client Implementation Engagements
- Go the extra mile to establish athena as our clients’ most trusted advisor through superior execution and meaningful relationship building at the executive level
- Ensure that client implementations result in high satisfaction and high performance
- 30% Innovation and Improvement of Client Implementation Processes
- Design and implement process improvement activities that will increase client and athenista satisfaction and performance
- Network with and influence other athena department leaders to ensure timely and effective completion of all implementation-related activities
- Drive and own results for athena’s balanced scorecard, including but not limited to employee engagement, customer performance and satisfaction, and revenue goal
- Bachelor Degree (Bachelor of Science degree preferred)
- 10+ years management, consulting, and/or leadership experience, including management of projects with significant scope and cross-functional interdependencies
- Knowledge of athena products, services, MDP partners preferred
- Service and relationship experience with athena clients preferred
- Strong communication and business writing skills
- Understanding on how to navigate within the athena organization for collaboration to achieve program goals and results preferred
- Strong negotiation and problem solving skills
- Ability to influence both horizontally and vertically inside and outside of athena
- Experienced, confident presenter to all audiences
- Ability to prioritize and to multi-task in a face paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager
- Ability to be an effective team member and display initiative and flexibility in team goal orientation in a fast pace, ever changing environment
- Travel required, predicting up to 60% and can vary; and includes client site visits, sales & marketing meetings, conferences, trainings, and athena office site visits
6
Director, Hospital Performance Management Resume Examples & Samples
- Provide leadership and direction to the project management team including overseeing and presenting multiple client deliverables
- Oversee multiple client’s deliverables including QA and presentation of deliverables
- Lead project managers on large multi-million dollar client engagement projects
- Edit, review and approve client deliverables with an understanding from a holistic perspective considering all components and ensuring conflicts are resolved prior to client presentation and implementation
- Reviews and evaluates hospital consulting issues and concerns
- Analyzes hospital consulting information, identifies issues, reaches conclusions, and proposes strategies for resolution of complex issues
- Minimum of 8 years clinical experience in hospital and health system setting
- 5-8 years of experience with a consulting firm. ( internal or Independent contracting not included)
- Experience with project management leading multi-million dollar projects with successful results
- Proficiency in MS Office Suite – Word, PPT, Excel
- Proven written and verbal communication skills
- Willingness to travel at least 50% of the time
- 10+ years clinical experience as a consultant within a hospital setting
- PMP Certified
- Master’s degree, MBA or MHA
- RN highly preferred
- Ability to lead and motivate cross-functional teams
7
Director Hospital & Physician Group Contracting Resume Examples & Samples
- Negotiates and renegotiates contracts with hospitals
- Establishes effective departmental practices and work closely with various departments (operations, regulatory, sales, etc.) to ensure contracts meet operating, financial and legal standards
- Ensures compliance with government programs such as Medicaid and Medicare for all contracting and network development purposes
- Bachelor's level education or equivalent directly related experience; Master’s Degree, strongly preferred
- 7 years work experience in the healthcare sector (preferably at HMO or PPO)
- 5 years experience in HMO provider/hospital/ancillary contracting and network development
- Strong knowledge of Microsoft Office including Outlook, Word, Excel and Access
8
Medical Affairs Director Hospital Florida & GA Resume Examples & Samples
- Clinical (patient care) or deep research experience in assigned therapeutic area(s) beyond that obtained in the terminal degree program
- Travel 40-60%
- Bilingual - English/Spanish
9
Director Laboratory, Mercy General Hospital Resume Examples & Samples
- Experience: Minimum of five (5) years of progressive Laboratory Services experience in Medical Technology/Clinical Laboratory Science, of which three (3) of those years with an emphasis on management of a Medical Laboratory
- Education: Bachelor’s degree or Master’s degree from an accredited college or university
- Licensure: American Society for Clinical Pathology (ASCP), or National Credentialing Agency for Laboratory Personnel (NCA) or Clinical Laboratory Scientist (CLS), or equivalent required. Additional state licensure as needed is required
- Special Skills: Business case development including financial analysis
10
Senior Director, Hospital Systems Resume Examples & Samples
- Able to quickly become a subject matter expert in health and medical content
- Ability to manage and motivate groups and individuals
- Excellent oral and written communication, presentation, and interpersonal skills
- Knowledge of health care markets, managed care organizations, and hospital care systems including policies and administration
11
Executive Director Patient Services Piedmont Henry Hospital Resume Examples & Samples
- Creates and implements goals and objectives for assigned areas
- Responsible for preparation, development, and implementation of budgets for assigned areas
- Participates with the executive and management team, medical staff and clinical leaders in the organization’s decision-making structures and processes. Supports organizational change initiatives by assisting staff in understanding organizational objectives and the changing healthcare environment
- Identifies and develops new and additional services/revenue streams as appropriate
- Provides effective management and guidance for all assigned areas
- Serves as a champion for PHC in the local community
12
Director Of Finance Memorial Hermann Surgical Hospital First Colony Resume Examples & Samples
- Senior Management Team member of the hospital - Provides overall leadership and management of the hospital. Participates in hospital-wide strategic and operational planning
- Financial Management Activities
- Financial Planning, Budgeting & Forecasting
- Expense Management
- Financial Reporting
- Coordination with Central Billing Office
- Operational Responsibilities
- Business Office
- Finance & Accounts Payable
- Patient access areas/departments
- Health Information Management
- Compliance Responsibilities
- Hospital Compliance Officer
- Establish, educate and monitor the internal control program
- Communication Activities - Direct interaction with the Hospital Management Team and Staff, Physicians, Governing Board, Executive Committees, USPI & Baylor Health Care System
- Recent hospital financial management experience is required
- Minimum of 5 years of hospital revenue cycle experience and management of multiple departments
- Bachelor Degree in Accounting/Finance degree required. Masters Degree in Business Administration, Accounting or Healthcare Administration and CPA preferred
- Demonstrated experience in leadership, analytical and computer skills
- Well-developed interpersonal and communication skills are essential
13
Director of Hospital Operations Resume Examples & Samples
- Consults with Sr. Leaders to develop short and long range departmental goals, and develops policy and procedures to attain agreed upon goals
- Establishes and maintains effective communications with all levels of staff
- Regularly communicates needs, concerns, concerns, issues, and areas for improvement. To appropriate individuals and councils
- Manages fiscal resources by preparing and managing operational and capital budget, developing program/ department financial goals in concert with organizational mission and vision, and maintaining expenditures within approved budget. Approves departmental budgets prepared by direct reports
- Manages human resources by developing goals with/for direct reports in concert with the mission and vision of the organization and by supervising the management of staff and providing consistent performance feedback
- Interviews, hires, trains, evaluates, counsels, and recommends termination of subordinate personnel
- Assists the CNO/COO in developing, coordinating, and administering special projects as assigned
- Improves organizational performance by identifying opportunities for improvement and establishes/ recommends processes for improvement. Attains organizational objectives and strategies in concert with the strategic plan
- Location/Facility – Baylor Regional Medical Center at Round Rock
14
Marketing Director Florida Hospital Physician Group Resume Examples & Samples
- Bachelor’s degree in Marketing, Public Relations, Business, Communications, Advertising, Healthcare Administration or related field. A master’s degree is preferred
- Five or more years of experience and proven track record in strategic and integrated marketing communications that includes strategic marketing and planning, developing and implementing business & revenue plans, measuring and monitoring ROI, advertising and promotional plans, agency relationships, community relations, and working with a creative development process
- Experience working in a healthcare setting, physician practices, advertising agency, consumer retail multi-location marketing or a communications role is highly desired
15
Senior Director of Hospital Affiliations Resume Examples & Samples
- Provides strategic and operational planning for staffing, fiscal, and material resources. Participates in developing and implementing new systems, policies, programs, and quality improvement plans. Ensures compliance to external regulations and professional standards
- Plans for short and long term clinic expansion construction needs. Reviews proposals with senior leadership, provides management and coordination of projects, including planned and comprehensive building, landscape, and infrastructure programs
- Reviews patient service analytics across the CPO and / or health system clinics. Works with subordinate managers to develop patient satisfaction and workforce culture goals and improve performance for any gap areas
- Bachelor's degree in related area and/or equivalent combination of experience and education
- Experience and proven success in healthcare clinic/center operation leadership
- Eight (8) or more years of relevant experience
- Master’s Degree in Business or Health Administration or related field
- Academic health experience
16
Director Him-reston Hospital Center Resume Examples & Samples
- Technical Skills – thorough knowledge of federal and state release of medical information regulations and medical record keeping requirements, knowledge in the areas of Medicare Conditions of Participation, compliance, government and state rules and regulations, and The Joint Commission
- Initiative – independently takes prompt proactive steps towards problem resolution
- Managing conflict – dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
- Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task
- Communication - communicates clearly, proactively and concisely with all key stakeholders
- Project Management - assesses work activities, upholds and meets deadlines, and allocates resources appropriately
- Coach, Mentor and Educate – provides timely guidance and feedback to help strengthen the knowledge/skill set of others to accomplish a task or solve a problem
- Work Independently – is self-supporting; not needing to rely on others to complete a job
- Building Trust – interacts with others in a way that gives them confidence in one’s intentions and those of the organization
- A minimum of one year of HIM department experience is preferred, three or more years is strongly preferred
- A minimum of one year healthcare management experience is strongly preferred
17
Medical Affairs Director Abaf Hospital Resume Examples & Samples
- Develop professional relationships and communicate with national and regional thought leaders to ensure access to medical and scientific information on Merck products and areas of therapeutic interest
- Conduct peer to peer scientific discussions and maintain a reliable presence with those thought leaders to ensure they have a medical contact within Merck
- When needed, serve as a resource for the identification of potential investigators for consideration for participating in phase II-IV clinical development programs
- Serve as a role model for other field medical team members, including on-boarding and/or therapeutic training partner
- Capable of conducting doctoral level discussions with key customers
- Must be able to organize, prioritize, and work effectively in a constantly changing environment
- Strong working knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Access)
18
Senior Director Hospital RCM Resume Examples & Samples
- Knowledge of Microsoft Office Products-be able to build spreadsheets in excel
- Must have the skills necessary to operate the office equipment required to fulfill job duties,
- Bachelor’s degree in Business or Helathcare Administration, preferred; or equivalent management background experience
- 5 years of previous management experience in a healthcare related industry, with Ambulatory or hospital experience, preferred
- Knowledge of medical terminology, CPT codes, and ICD-10 codes preferred
19
Director Case Management Kindred Hospital Clear Lake Resume Examples & Samples
- Prepare and evaluate monthly, quarterly and annual reports of the Department's functions
- Analyze physician utilization patterns, comparing to national and individual hospital standards. Communicate findings to Utilization Review and other appropriate individuals
- Discuss denial of coverage related to Utilization Review with the Director of Quality Management. Assist with on-site monitoring reviews by PRO, Blue Cross, outside review organizations and third-party payers
20
Director of Finance, Piedmont Henry Hospital Resume Examples & Samples
- Works with PHC Strategic Planning and other departments to produce the Georgia Annual Hospital Questionnaire (AHQ), and Hospital Financial Survey (HFS), and other related submissions
- Liaises with physician accounting and the physician practices as needed on physician practice subsidies, income guarantees, practice startups/acquisitions, and etc. to help support information sharing, communications, performance improvement, decision making and other needs, as required
- Produces, distributes, and explains management reports and analyses that relate to past activity, operational opportunities, and strategic objectives. This includes standard format Financial Statements, concurrent month-to-date activity, ratio analysis, and coordinating/reviewing departmental responsibility report submissions. Analysis should include feedback of service line results as needed, pro-forma projections of proposed decisions and specific staffing and productivity data. The Hospital Finance Director should produce analysis on an ad-hoc basis upon requests and be proactive in bringing issues and opportunities to decision-makers
- Establishes ongoing communication and review with agreed upon parties (e.g. CFO, departments, department leaders, and VPs) to review performance and explore opportunities for improvement
- Translates system-wide operating strategies and key performance indicators (“KPIs”) into entity specific initiatives and uses financial analysis to provide insightful interpretations for decision making
- Drives entity-wide Finance strategy and assists the hospital CFO in making key decisions
- Assists hospital CFO with reviewing the methodology used by Finance staff to evaluate internal and external business opportunities and suggests alternatives
- Identifies and manages continuous process improvement initiatives and drives strategic Finance initiatives
- Participates in performance management process including performance evaluation, coaching, and development of direct reports
- For entities that are still running legacy computer systems, position may be responsible for a variety of tasks supportive of broader financial and / or other needs
21
Director Case Management Kindred Hospital Louisville Resume Examples & Samples
- Develop and implement the philosophies, policies, procedures and goals for the Case Management Department
- Train and develop the Case Management staff and motivate them to accomplish department goals and objectives
- Develop and oversee the annual Case Management budget
- Prepare and evaluate monthly, quarterly and annual reports of the Department's functions
- Provide information regarding changes in Medicare regulations and documentation issues to physicians and others as needed
- Maintain Prospective Payment System, monthly case log and other files needed for peer review organization and specific needs of the hospital
- Analyze physician utilization patterns, comparing to national and individual hospital standards. Communicate findings to Utilization Review and other appropriate individuals
- Discuss denial of coverage related to Utilization Review with the Director of Quality Management. Assist with on-site monitoring reviews by PRO, Blue Cross, outside review organizations and third-party payers
- Maintain a working relationship with local, state and federal agencies, recognizing the hospital's position in the community and its need for cooperation and assistance from such services
22
Director of Him-ca Hospital Medical Center Resume Examples & Samples
- Provides system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas which includes
- 5+ years in leadership role with experience in the management of supervisors / leaders
- Technical Knowledge
- Exemplary level leadership and business driver skills (ability to make hard decisions focusing upon operational goals and business requirements)
- Experience working in a union environment
23
Director of Him-mercy Hospital Resume Examples & Samples
- Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field
- Experience consulting and project management experience in revenue cycle design and optimization
- Excellent organizational skills (ability to multi - task, produce rapid turnaround, and effectively manage multiple projects)
- Exemplary level ability to
24
Senior Director Hospital Contracting Resume Examples & Samples
- Heavy emphasis on analyzing cost and utilization data to develop specific actions to manage medical cost trend
- Identifies areas to improve provider service levels within operating budget parameters
- Creates and distribute provider and hospital communications ie: letters, newsletters, training materials, etc. to educate and enhance relationships within the provider community
- Bachelors level education or equivalent directly related experience; master's degree strongly preferred
- At least 10 years of work experience in the healthcare sector (preferably at HMO or PPO)
- 7 years experience in HMO provider/hospital/ancillary contracting and network development
- Knowledge of regulatory requirements concerning Medicare and Medicaid
- Oral and written communication skills sufficient to communicate clearly and grammatically both complex and simple messages to a wide audience either within or outside of the organization
- Superior negotiating and customer service skills
- Knowledge of email systems such a Microsoft Outlook sufficient to communicate with both internal and external contacts
- Strong aptitude with use of PC applications including spreadsheet, database, word processing and Microsoft Access