Guest Services Executive Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the guest services executive job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

H Breitenberg

Hayden

Breitenberg

19206 Stan Curve

Chicago

+1 (555) 178 0287

19206 Stan Curve

Chicago

Phone

p +1 (555) 178 0287

Experience Experience

Dallas, TX

Guest Services Executive

Dallas, TX

Herman-Hintz

Dallas, TX

Guest Services Executive

In absence of Concierge Manager, Assistant Manager & Team Leader assigned, follow up on Bell team & Doorman regarding guest request
Performs office administrative works such as maintaining files, records and documents
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
To serve food and beverage to guests in the Executive Club according to the established performance standards
Perform any related duties as requested by the Team Leader and Manager
Performs other duties as assigned by the Senior management
To serve food and beverage to guests in the Premium Leisure Club according to the established performance standards

Dallas, TX

Guest Services Executive, Reception

Dallas, TX

Lueilwitz and Sons

Dallas, TX

Guest Services Executive, Reception

Make sure that all arrival guests are served refreshments on arrival
To be ready to work willingly to any assignment given
Assist the guest in the lobby area, responding to any inquiry from the guest
Work to achieve the departments objectives in order to achieve targets and KPI’s (Sirius/ Up selling etc.)
Escort the guest and provide a Room Orientation to every arriving guest following the Jumeirah hallmarks and luxury standards
Perform Front Desk Cashiering duties
Attend trainings as per the departmental training plan

present

San Francisco, CA

Guest Services Executive, Club Executive

San Francisco, CA

Labadie Group

present

San Francisco, CA

Guest Services Executive, Club Executive

present

Perform any related duties as requested by the Superiors
Check arrivals for the day, checking if rooms are ready and ensuring housekeeping are informed to welcoming in for Executive Club
Check guest room number during happy hour according to in-house Executive Club report
Use Opera cashiering for all transactions
If ‘Meet & Greet’ service is to carried out, report to the Porch with the registration card and welcome pack for the arriving guest
Escort the guest directly to the room/suite after proceeding with the check-in formalities
Comply with Guest Services Standard Operating Procedures

Education Education

Bachelor’s Degree

University of North Texas

Bachelor’s Degree

Skills Skills

Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Excellent supervisory, inter-personal, and communication skills
Good communication skills in English (verbal and writing)
Calm, organized work ethic with the ability to prioritize and meet deadlines
Knowledge in use of Opera system
Strong commercial/business awareness and demonstration of sales capabilities
Competent in use of Microsoft Office application

Create a Resume in Minutes

2 Guest Services Executive resume templates

Read our complete resume writing guides

Guest Services Executive Resume Examples & Samples

To lead and manage all aspects of the Guest Services for Front Office Department and ensure all service standards are followed
To assist guests regarding hotel facilities in an informative and helpful way
Previous leadership experience required
Previous PMS experience required
Computer literate in Microsoft Window applications an asset

Guest Services Executive Resume Examples & Samples

Prepare next day's VIP arrival list, along with amenities requisition
Check arrival list for the following day, allocate rooms for VIP guests and guests with special requests
Order and ensure timely delivery of amenities for all arrivals and in-house VIP and suite guests
Inspect the rooms of all VIP and suite guests prior to their arrival at the hotel
Cover shifts on the guest services desk in accordance with duty roster
Cover shifts on lobby duty in accordance with duty roster (these duties will include the welcoming and rooming of arriving VIP and suite guests)
Attend to special requests made by VIP and suite guests prior to, during or after their stay
Print and action guest services trace report
Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the front desk or at the Executive Club / Premier Leisure Club reception
Meet and escort guests to their rooms after arriving from the airport having completed the registration procedures at the airport reception
Assist in Club Executive and Premium Leisure Club as required
Carry out courtesy calls to VIPs and suites
Support managers at the airport to meet VIP guests
Provide tours of the hotel and its facilities as requested
Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions
Assist with group registration when required
Ensure the guest relations desk is covered at all times
Prepare a VIP guest list for next day's arrival
Prepare the daily guest amenity list and distribute it to the respective department
Print and distribute guest remarks report
Check the previous night's no shows and pull out amenities accordingly
Prepare and distribute the daily guest feedback report
Prepare and distribute the daily guest amenity list
Update and maintain guest history files
Prepare welcome letters for all VIP guests
Prepare special letters (i.e. Birthday, Anniversary, Honeymoon etc)
A minimum of 3 years guest service experience in a 5 star hotel
Secondary School Degree (Minimum)
Outgoing personality with ability to communicate with guests and colleagues
Fluently written and spoken English
Enthusiastic about the role and a great team player
Multilingual are preferred

Guest Services Executive Resume Examples & Samples

Give a warm welcome to guests on arrival to the lounge and register them as well as issuing room keys in the appropriate welcome booklet
Take payment from guests on departure and close their bills correctly
Any other responsibilities assigned accordingly

Guest Services Executive, Lobby Resume Examples & Samples

Meeting & greeting guest coming to restaurants & banquet functions
Offering & dates & rose water to guests
Offering full RAP (Towels/dates/rosewater) to all guests checking in
Escorting to suites while explaining all hotel facilities
Doing check-in procedures ensuring full registration & full payment
Doing desk in-in charge – cashiering & suite allocation
Assisting other rooms division departments whenever needed

Guest Services Executive Resume Examples & Samples

High school Diploma
University Diploma
Minimum 1 year experience in Front Office or Guest Service operation as Guest Service Executive, Receptionist and Guest Relations in a 5 star hotel of multicultural environment
Preferably Hospitality / Airline Industry experience
Good communication skills in English (verbal and writing)
Competent in use of Microsoft Office application
Knowledge in use of Opera system
Other foreign language is an advantage

Guest Services Executive Resume Examples & Samples

Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
Sell rooms to walk-in guests at the maximum rate possible
Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times
Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
Administrational
Previous Hotel Experience (through studies or work experience) in a 5 star hotel environment
Some Computer Knowledge, i.e. basic experience with windows, internet explorer and word
Previous Front Office Experience
You will have excellent written and spoken English. Your experience in handling guests requests, and exceeding their expectations would be regarded as essential
Your working knowledge of OPERA system would be an advantage

Guest Services Executive, Reception Resume Examples & Samples

Complete all individual personalised check ins and check outs
Perform Front Desk Cashiering duties
Completing Registration cards & Follow ups on the guest payments
Assist Other Hotel Front office Operation (Club Executive/Premium Leisure/Concierge/Telephones/Business Centre/Data Entry etc) whenever required
Attend trainings as per the departmental training plan
Work to achieve the departments objectives in order to achieve targets and KPI’s (Sirius/ Up selling etc.)

Guest Services Executive, Club Executive Resume Examples & Samples

Use Opera cashiering for all transactions
Prepare registration cards for the next day’s arrivals
Arrange ‘Meet & Greet’ service with the Drivers
If ‘Meet & Greet’ service is to carried out, report to the Porch with the registration card and welcome pack for the arriving guest
Check arrivals for the day, checking if rooms are ready and ensuring housekeeping are informed to welcoming in for Executive Club
Check departures for the day, update departure times
Conduct check-in and check-out on Opera system, with accordance to procedure
To coordinate room changes and advise HK / Concierge / Room Service / Switchboard departments accordingly
To promptly and accurately file the updated registration cards of arrived guests, once checked by the Reception
Comply with Guest Services Standard Operating Procedures
Responsible for service of the entire continental breakfast, afternoon tea, and Happy Hour cocktail service in the lounge
Check guest room number during happy hour according to in-house Executive Club report
Close the bar set up and secures all Food & Beverage equipment at the end of the day
Assist the Guest Services team in their daily operation whenever required
To assist the guest during food service as required and must exercise correct service techniques at all times
Perform any related duties as requested by the Superiors

Guest Services Executive Resume Examples & Samples

Make sure that all arrival guests are served refreshments on arrival
Escort the guest and provide a Room Orientation to every arriving guest following the Jumeirah hallmarks and luxury standards
Complete all individual personalized check ins and check outs
Answering and distributing all Telephonic/Fax or Emails of in-house guest or incoming guests
Adhere to applicable policies and step by step procedures, particularly pertaining to payments, cash Handling and credit policies
Attend training as per the departmental training plan
To be ready to work willingly to any assignment given
Assist the guest in the lobby area, responding to any inquiry from the guest

Guest Services Executive Resume Examples & Samples

Welcome and receive guests and colleagues in order to assist with their needs
Answer incoming calls, deliver written messages and retrieve/ forwards voice messages to ensure the smooth operation of the desk
Coordinate with the Chief Officers Personal Assistants so that messages are delivered in a timely manner
Update corporate boardroom calendar and reservations. Also organise any meeting room space and full arrangement required outside i.e. in other SBU’s by Chief Officer’s Offices
Receives, sends and distributes documents, parcels, external and internal mails for colleagues and all Jumeirah properties
Handles franking mails in the office and responsible in preparing bills and expenses
Performs office administrative works such as maintaining files, records and documents
Maintain an in-depth knowledge of the company and its facilities, staff, procedures and policies
All media or press calls should be transferred to the public relation department. No information will be given to the press
Receiving incoming correspondence such as letters and distribute by placing them in the pigeon holes
Schedule meeting room reservations and if necessary forward any banqueting requests
Maintain the cleanliness, readiness, safety and set-up of the reception area, and meeting rooms
Any other duties as may reasonably be requested by the management

Guest Services Executive Resume Examples & Samples

Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Conduct pre shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Support new team members in any areas that they are not yet competent to handle independently
Handle group arrivals and departures
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
Follow up on required actions to Guests and team members in other departments
Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
Support in receiving and confirming room reservations
Supervise financial transactions at the front desk
Ensure that operational challenges and Guest comments/ issues are communicated to the Duty Manager
Provide assistance to the shift team in cashiering-related matters as required to achieve 100% balance of all floats on the shift and report to DM for any discrepancy
Attend training and meetings as required
Familiarise with hotel and Front Office policies
Undertake additional responsibilities as directed by Management
At least 3 years of Front Office experience in the hotel
Strong commercial/business awareness and demonstration of sales capabilities
Calm, organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory, inter-personal, and communication skills
A relevant supervisory/management certificate/diploma or degree, preferred

Guest Services Executive Resume Examples & Samples

Education to high school level
Previous experience working within guest service or customer service role
Computer Skills especially operating MS Office applications
Guest focused and team player
Additional language such as German or Russian is highly desirable

Guest Services Executive Resume Examples & Samples

Constantly provide an approachable, helpful and friendly service to colleagues and guests alike
Act as an information resource by being well informed and aware of all activities and events happening within the resort as well as other Jumeirah International properties and throughout Dubai
Maintain an in-depth knowledge about sites, tours and restaurants in Dubai
Make bookings for guests for air-tickets, restaurants, tours, golf, yacht, diving etc. with companies approved by management and liaise with the respective companies
In absence of Concierge Manager, Assistant Manager & Team Leader assigned, follow up on Bell team & Doorman regarding guest request
Keep the Concierge Desk stocked with brochures, leaflets, maps, guides and a range of information that are of interest to guests
Coordinate the collection, delivery and storage of luggage by the Bell Attendants
Record any and all bookings, reservation and deliveries/pick-ups on the applicable forms and tracking sheet
Proactively seek to maintain up-to-date product knowledge about Madinat Jumeirah and Dubai as well
Be a reliable source of information and assistance to guests and visitors
Perform any related duties as requested by the Team Leader and Manager
Being able to work all shifts (Morning, Evening & Night Shift) as Concierge is a 24/7 operational desk

Guest Services Executive Resume Examples & Samples

Have a detailed knowledge of department Brand Standards
Ensure all calls are handled to the required hotel and company standards
Make reservations for spa day guests
Being able to explain and recommend MPW, Bar and Kallima Spa menus
Make sure all special occasions and special arrangements have been entered to the system (OnQ, Book a Table, Spa reservations)
Sets high personal performance standards
Self reliant, working with minimal control and direction
Acts on own initiative when appropriate
Adapts quickly and positively to new situations

Guest Services Executive Resume Examples & Samples

Be dynamic, focused, proactive and result-oriented
Have self-initiative and independent judgment
Be a creative thinker who can bring energy tonew projects
Must have a college diploma or Equivalent
Must have at least 1 year of experience in a similar role
Communication skills
Must have written, reading and spoken skills in English
Microsoft package
Hotel Software skills

Guest Services Executive Resume Examples & Samples

To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, approachable guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation
To maintain open line of communication and co-ordination with related departments to ensure customers’ requests and complaints are handled effectively and efficiently
To reflect a cultural awareness of different nationalities with managing a fair and not discriminating approach
Is fully knowledgeable of all services and amenities available in the hotel
Adheres to health and Safety policies
Up sell hotel facilities
Set example in grooming standards at all times
Is dedicated to assist in training of the Front Office Team to deliver excellence in all areas
Keep the Concierge desk stocked with brochures,leaflets,maps,guides and a range of information that are interest to guests
Is point of contact to handle customer complaints and feedback according to Jumeirah standards
Is second point of contact with organizers of delegations, incentive VIP groups and top VIPs checking-in to the hotel
Is coordinating groups: checks the room blocking in advance, arranges special check-in desk if applicable, is the contact person during the visit
Actively sell and promote the resort’s facilities first, then refer guest to other Jumeirah Properties and then only suggest other hotels if we cannot meet guest requested
Accept post cards, letters for mailing and sell stamps as appropriate
Co-ordinates with the concerned department to ensure smooth departure and warm farewell of VIP guests
Assists the GSM with handling the Jet.Connect e-mail accounts and actions guest’s requests
Recognizes all repeat and important guests
Is a constant source of information, help and assistance to all guests
Promotes the Sirius program
To have individual training a maximum of 6 hours on a monthly basis and if needed cross training within Front Office and other hotel departments
Is present to ensure smooth check-ins and check-outs of the hotel VIP guests
Co-ordinates house tours/site inspections and conduct them when required
Assist media relations with house tours for film crews, travel writers and photo shootings
Follows the job task lists and ensures full handover from shift to shift
To coordinate and distribute the staff attendance summery sheet
To assist guests with flight bookings, online check-in and transport arrangements
To carry out the Night Shifts and duties as required
Performs other duties as assigned by the Senior management

Guest Services Executive Resume Examples & Samples

Handling check-ins and check-outs in Club Executive in an efficient manner
Be familiar with the cashier and accounting procedure of Rooms Division
Act as a sales person of all Jumeirah properties and products
To attend and take ownership of special requests made by VIP guests either prior to, during or after their stay to ensure that they are fully satisfied
To ensure that guests are not kept waiting without acknowledgement and make sure all guests are attended to & offered assistance

Guest Services Executive, Executive Lounge Resume Examples & Samples

Be efficient in assisting guests throughout their stay with any requirements
Ensures that the Lounge is manned, operationally prepared and stocked at all times
To serve food and beverage to guests in the Premium Leisure Club according to the established performance standards
To use discretion and tact when dealing with guest enquiries, problems and complaints in an efficient and professional manner without detriment to the hotel and/ or its reputation
A minimum of One year guest service experience in a similar role in a luxury

Guest Services Executive Resume Examples & Samples

A minimum of 2 years guest service experience in a 5 star hotel
Should have a Secondary School Certificate or Degree
Additional language is an added value

Guest Services Executive Resume Examples & Samples

Keep the Concierge desk stocked with brochures, leaflets, maps, guides and a range of information that are interest to guests
Is coordinating groups: checks the room blockings in advance, arranges special check-in desk if applicable, is the contact person during the visit
Should have a Bachelor Degree or Diploma in Hospitality Should have minimum 2 years’ experience in Concierge Operations of 5 Star Hotel
Should have minimum an year work experience in MS Office Applications and PMS systems (Opera)
Fluent in English and other languages would be highly appreciated. Such as: Arabic, Russian & etc

Guest Services Executive Resume Examples & Samples

Ensures that the Guest Services Desk is manned, operationally prepared, and stocked at all times
Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody
Update all information given by guests on the Registration Card on check-in into the Front Office PMS System in a timely matter and making sure that all required information has been provided
Scan the passport of every guest on arrival and safe the data correctly for the CID Report
Log and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
To introduce guests to the Hotel’s Loyalty Club Programme
Microsoft package software
At least 1 year experience in the same position

Guest Services Executive Resume Examples & Samples

Completed Secondary School Education
Basic knowledge of mathematics (incl. Percentage calculations)
Able to communicate effectively and to respond well (switched on) to questions and requests
Well groomed/presented
Enthusiastic and eager
Able to work in a team, i.e. caring about other team members and open towards other nationalities
Should be able to quickly learn and adapt to a new work environment
Additional Language would be of advantage: Arabic, Russian or European language
Previous Hotel Experience (through studies or work experience) in a 5 star hotel
Previous Experience in Fidelio/Opera

Guest Services Executive Resume Examples & Samples

Provide Meet & Greet service to Jumeirah guests at Dubai and Abu Dhabi Airports for seamless arrival and departure assistance
Ensure effective and efficient guest paging at Jumeirah kiosk/lounge upon guest arrival
Facilitate guest arrival from Jumeirah kiosk/lounge to their pre assigned transportation
Provide guest cold towel and refreshment at the Jumeirah lounge in Dubai Airports terminal 3
Liaise with SBU transportation team for prompt guest airport pick up
Assist guests with airline requirement for speedy lost luggage follow up and collection
Facilitate Jumeirah guest requirements with baggage, airline check in and immigration for a hassle free departure service
Sell & Up Sell hotel rooms and F & B Outlet for all Jumeirah Group properties
Maintain balanced cash float and ensure accurate reimbursement; and inform Airport Services Duty Managers and Team Leaders of any discrepancies
Handles accurate Ahlan Services and Al Majlis Lounge guest booking and maintains an up to date filling of all related documents
Handles accurate, effective and timely shift handover
Communicate and coordinate with Airport Duty Managers and Team Leaders all related operational information and requirements
Maintain and ensure accurate update of department log book with guest details and requirements
Maintain and ensure accurate update of departmental reports; and inform Airport Services Duty Managers and Team Leaders of any discrepancies
Liaise and communicate with Jumeirah properties in providing current and accurate information to guests
Maintain an effective and professional communication and relationship with the whole Airport Services team and any other supporting departments
Should have minimum 1 year experience in Front Office or Guest Relations in a 5 star hotel of multicultural environment
Should have at least high school graduate and able to communicate effectively in English

Guest Services Executive Resume Examples & Samples

To provide all guests with a friendly, efficient and informative service at all times in the Executive Club assisting guests with any Front Office related queries as well as serving food and beverages to guests during the day and the Food & Beverage presentation timings by ensuring that customer’s expectations are consistently exceeded
He/She must be completely familiar with the operational environment and must follow the detailed instructions given to him/her by the manager at all times when working
Maintain accurate and up-to-date temperature records for all fridge units within the bar whilst on duty
Complete all cashiering paperwork according to Jumeirah International cashiering procedures
Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided
File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
Neatly file registration cards of departed guests by date and in alphabetical order
Scan the passport of every guest on arrival and save the data correctly for the CID Report
Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached at the Registration Cards neatly
Maintaining and handling of cash float
Responsible for service of the entire continental breakfast, afternoon tea and Pre-Dinner Canapés service in the lounge
Ensure tidiness of lounge, kitchen and pantry; maintain fresh stacks in the refrigerator
Maintain availability of mise-en-place
Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy
Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit
Carry out cashiering duties like foreign currency exchange, paid-outs etc
Close their individual cashier audit at the end of each shift ensuring that all details balance
Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times
Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
Previous Hotel Experience (through studies or work experience) in a 5 star hotel is desirable
Computer Knowledge, i.e. basic experience with windows, internet explorer and word
Previous Front Office / F&B Experience is desirable

Guest Services Executive Resume Examples & Samples

Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly
Attend the daily handover briefing at the beginning of each shift
Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Hallmark no. 2, ‘My first response to a guest will never be “no”
Conduct check-in and check-outs with accordance to procedure
Escort the guest directly to the room/suite after proceeding with the check-in formalities
Ensure the luggage is sent up promptly to the room
Check departures for the day and the following day, update departure times
Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct
Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
Assist the CID Clerk with entering the data in the computer system whenever required
Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities

Guest Services Executive, Lobby Resume Examples & Samples

A minimum of One year guest service experience in a similar role in a luxury five star hotel environment
Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera)
Fluent in written and spoken English

Guest Services Executive Resume Examples & Samples

Adhere to task list & step by steps for daily activities and chores
Assist and support porters and lobby team
Plan and organise creative and luxurious itineraries
Provide accurate and up to date information on the city, restaurants, special events
Utilize contracted companies for tours and events and handle gratuities with integrity as per hotel policy
Assist with flight amendments and confirmations
Efficiently Manage email correspondence and telephone requests
Meet resident and non-resident guests to facilitate feedback and obtain guest preferences
Adhere luxury and personalised attention to all requests based on the LQA standards
Assist door, driveway and lobby team in arrival process / Check-in for VIP guests
Generate incremental revenue through sales of BAA transport and services, helicopters and Arabian Adventures
Assist other Rooms Division departments whenever needed as requested by Management
Ensure that he / she adheres to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety
A minimum of one year Concierge experience in a similar role in a luxury five star hotel environment
Must have university, Hotel/Hospitality school graduate or at least high school graduate with previous experience at Concierge or Guest Relations

Guest Services Executive Resume Examples & Samples

Complete all individual personalized check in and check out
Assist Other Hotel Front office Operation (Club Executive/Premium Leisure/Concierge/Telephones/Business Centre/Data Entry etc.) whenever required
A minimum of 2 years guest service experience in a 5 star hotel reception
Should have a secondary school certificate or degree
Good knowledge of OPERA front office application and as well as MS Office applications

Guest Services Executive Resume Examples & Samples

All individual personalised check in and check out of guests
All cashiering and collection of revenue
Filling reg cards, & Follow ups on the guest payments
To assist Other Hotel Front office Operation (Main Reception/Guest Relations) whenever required
Adhere to all payments; cash Handling and credit policies & procedures
To attend trainings as per the department training plan
To assist department objective in order to achieve targets (Sirius/ Up selling etc.)
A minimum of 2 year experience as Guest Service Executive in a 5 star hotel
Good knowledge in Food and Beverage service
Experience in handling guest complaint in hospitality environment
Good experience in using OPERA (PMS) and Micros system
Proficient in MS Office application
Hospitality Management graduate and excellent English communication skills