Executive Specialist Resume Samples

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I Feeney

Imani

Feeney

918 Gleason Locks

San Francisco

+1 (555) 363 9223

918 Gleason Locks

San Francisco

Phone

p +1 (555) 363 9223

Experience Experience

Chicago, IL

Specialist Executive

Chicago, IL

Hermann Inc

Chicago, IL

Specialist Executive

Manages and monitors the overall progress of the pursuit and development of the proposal effort
Assist in crafting a compelling value proposition, winning messages, and a real story – both in the written and at orals
Manages meetings and logistics
Manage QRM / Risk / RAI process
Lead proposal development and orals coaching
Overall process lead, owning the project plan, monitoring assignments, issues, etc
Helps assign content owners and close open content gaps

Houston, TX

Executive Liaison Specialist

Houston, TX

Grady LLC

Houston, TX

Executive Liaison Specialist

Manage a small team of highly trained customer handling experts to act as a safety net for high visibility customer issues
Provide timely resolutions to customer inquiries and concerns
Build positive relationship with our key internal customers
Exceed customer expectations attempting to ensure loyalty for Ford Motor Company
Support training and quality assurance process and metrics for all customer interactions
Deliver best in class customer satisfaction through utilization of customer handling techniques
Ensure empathetic/respectful customer responses

present

Detroit, MI

Executive Exchange Connectivity Specialist

Detroit, MI

VonRueden, Rosenbaum and Keebler

present

Detroit, MI

Executive Exchange Connectivity Specialist

present

Manage and deliver process improvement and risks management initiatives
Work closely with operations team on incident and change management
Knowledge of project management techniques and software
Work well under pressure
Manage project lifecycle from point of inception to completion on BAU and large scale projects
Directly interact with internal technology teams, traders, business users and external vendors
Co-ordinate exchange connectivity related tasks and regulatory changes

Education Education

Bachelor’s Degree in Independence

Clark Atlanta University

Bachelor’s Degree in Independence

Skills Skills

Ability to work long and unpredictable hours under pressure and consistently meet deadlines
A demonstrated ability to address/resolve difficult, multi-faceted problems
Partner with internal and external stakeholders to share knowledge and influence outcomes
Excellent oral and written communication skills
Ability to see within normal parameters
Creative/imaginative with excellent organizational skills
Operates personal computer to access e-mail, electronic calendars, and other basic office support software
Should be proficient in Microsoft Word, Excel, and PowerPoint, relational databases, statistical packages, and graphics packages to assemble, manipulate and/or format data and/or reports
Ability to hear within normal range
1+ year of working in a corporate environment

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Executive Response Specialist Resume Examples & Samples

Respond to clients via phone, message board and/or written communications based on established procedures
Resolve highly complex cross business issues directly with the client , non-client , media outlets or third parties
Build a rapport with Clients and Senior Management, providing information as required to seek resolutions
Provides feedback to Senior Management to identify performance gaps/suggest process improvements
Work with clients, Financial Centers, Back office Units, Senior Management, Legal, Compliance, Public Affairs, Citi Corporate Offices, Steering Committee and other points of contact to mitigate exposure
Analyzes account transaction history to determine appropriateness of the transaction(s)
Assist with problem resolution and client/FC service issues
Personally respond on behalf of Citibank on Community Message Board and appropriately resolve client issues in a timely manner
Within established procedures, makes decisions without manager approval and require minimal supervision Appropriately engage other business units within Citibank to ensure timely resolution and white glove service
Chat and/or Messages experience preferred
1-2 yrs Escalation Unit experience is preferred
Knowledge of all Citi Services

Executive Client Connectivity Specialist Resume Examples & Samples

Work proactively in resolving day-to-day BAU items
Partner closely with the trading desk to bring in new revenue (new client onboarding) and implement enhancements for existing clients
Be responsible for end to end delivery – requirements, co-ordination with various internal teams, testing and implementation to deliver solutions to EE desk
Participate in platform renovation – client migration and handle communications for platform updates
Work within a global team of motivated and talented FIX specialist to deliver quality solutions in a demanding business environment
Provide second level of production support to ensure high availability of the trading systems
Deliver to agreed constraints of time, effort and scope
Directly interact with traders, vendors and external client support teams
Have 2+ years of solid experience in a banking environment, preferably equity trading business
FIX Protocol
Unix/Linux platform
Database and SQL query
Scripting

Executive Exchange Connectivity Specialist Resume Examples & Samples

Co-ordinate exchange connectivity related tasks and regulatory changes
Manage project lifecycle from point of inception to completion on BAU and large scale projects
Participate in Exchange Connectivity SharePoint renovation and maintenance
Produce Exchange related reporting for Business and IT audience
Directly interact with internal technology teams, traders, business users and external vendors
Complete Exchange required declarations and certifications
Work closely with operations team on incident and change management
Manage and deliver process improvement and risks management initiatives
Have 2+ years of solid experience in banking / IT project management, preferably equity trading business
Exchange connectivity / Fidessa Trading platform experience is preferred
Knowledge of project management techniques and software
Possess a tertiary education in technology and/or related disciplines
Work well under pressure
Demonstrate strong written and verbal communication skills
Prince 2

Administrative Specialist Executive Assistant Resume Examples & Samples

Support the Director, CST as the Senior Administrative Coordinator
Conducting reviews of correspondence destined for CST Director’s signature-Ensure such correspondence is fully coordinated in advance across the Divisions prior to submission to the Director, CST
Coordinating meetings of key personnel for the Office of Director, CST
Planning and executing office-wide events for the Office of the Director, CST
Supporting internal office processes, including but not limited to travel requests, timesheets and expense reports for the Office of the Director, CST
Providing the primary administrative support to the Director, CST and other Senior Executives for the Office of the Director, CST
6+ years of administrative support experience
4+ years of previous demonstrated experience as an Executive Assistant in a corporate environment or a Senior Administrative Specialist in the Federal Government or a Military Environment
4+ years of solid MS Office Applications experience (Word, PowerPoint, Outlook and Excel)
Ability to obtain and maintain a high level government security clearance
An active high level government security clearance
Federal government program office support experience
Experience supporting the Department of State
Self-starter, ready to think, react to situations, and adjust to support the Director, CST. This job is about thinking and doing and not just processing
“Can do” attitude and approach. Capable of quickly establishing rapport with the Director, CST and serving as his key “right hand” to support the mission
Sound business ethics, including the protection of proprietary and confidential information
Reliable and dependable with a willingness to occasionally work overtime as needed

Executive Liaison Specialist Resume Examples & Samples

Reflect Ford’s Senior Executives commitment to customer satisfaction
Deliver best in class customer satisfaction through utilization of customer handling techniques
Manage a small team of highly trained customer handling experts to act as a safety net for high visibility customer issues
Available to Ford Senior Management 7 days per week including holidays
Ensure empathetic/respectful customer responses
Build positive relationship with our key internal customers
Provide timely resolutions to customer inquiries and concerns
Exceed customer expectations attempting to ensure loyalty for Ford Motor Company
Effectively communicate with Ford Regional Offices and Dealerships
Support training and quality assurance process and metrics for all customer interactions
Key interface with supplier to ensure all agreed deliverables are achieved
Drive for results, analytical skills, business acumen and ability to work independently and collaboratively with our partners
Bachelor degree in Marketing or Communications or Public Affairs Management
5+ years of Ford customer service and concern resolution experience
5+ years customer contact center experience
5+ years of Ford Motor Company dealership operations background
Demonstrated problem solving skills that show “outside of the box” resolution thinking
Strong understanding of Customer Contact Center Operations (Consumer facing industry)
Strong customer advocacy
Should have supervisory skills
Understanding of Ford Warranty Policies and practices

Trade Specialist Executive Mexico Resume Examples & Samples

New Clients Prospecting
2 years of expertise in Trade products
3 years of experience of working with international corporations, and a solid understanding of financial markets
3 years of Financial & Banking Industries experience
Knowledge of Credit and Risk Management
Microsoft Office Programs Management
Experience in Customer Service roles
Experience in Product Implementation processes
Experience in electronic banking platforms
Ability to develop strong client relationships, credibility and value-added contributions to both internal and external clients
Ability to effectively work with diverse cultures on a global team
Ability to develop foresight and being proactive
Excellent corporate communication skills, both verbal and writing. English and Spanish
Ability to prepare and logically organize written materials and presentations
Quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities as needed
Strong time management skills with the ability to handle multiple projects
Public presentation skills English and Spanish
Ability to negotiate with clients and solve problems in stressed situations
Highly motivated
Knowledge of TTS Trade organization and products
Bilingual English Spanish. 90%
Past interaction with Global and Regional names and Parent Account Managers worldwide – a major plus

Specialist, Executive Board Services Resume Examples & Samples

Schedule and manage the logistics of in-person, telephonic, and/or videoconference Board meetings, Board retreats, committee meetings, stockholder meetings and other in-house meetings
Responsibilities for venue selection for the various meetings, including contract negotiations
Arrange and coordinate air travel, ground transportation and hotel accommodations for Board members
Manage onsite logistics, including food, security, technology equipment and other business or logistical support required by directors, management and board advisors
Interface with Board members and their offices as needed to assist with access to materials, access to management, travel, technology issues and other related matters
Assist with the preparation and distribution of board materials
Support the VP and team with calendar management, expense report processing, vendor set up, invoice submittals, legal matters management, supplies ordering, and all other administrative demands as needed
Onboard new hires and handle all other duties/projects as assigned by business management
Ability to communicate and interact professionally with executives and board members. Strong grasp of business/social etiquette and a self-starter with project management, meetings management and client management experience, ideally at very senior levels
Sensitivity to confidential information
Ability to be flexible and expertly handle changing priorities and direction
Detail oriented to provide accurate work
Ability to effectively prioritize work and successfully manage deadlines
Intermediate level experience of Microsoft Office (including Skype for Business)
At least 5 years of past board or executive meeting planning skills are preferred
LI-GA-SH2

Executive Director, Asset Specialist Group Resume Examples & Samples

The Executive Director works collaboratively with the EVP and President of CIBC Asset Management to establish national sales strategy, goals and measures for the Asset Management team including
Monitoring progress against strategy and goals and for the territory and intervening as necessary to ensure the achievement of business objectives
Provide input for CAM vision and strategy and actively contribute as a member of the CAM leadership team to facilitate realization of strategy
Provide effective leadership and coaching to the Regional Directors in order to drive a culture of exceptional quality and to drive superior business results
Represent CIBC Asset Management in relationships with key distribution channels. Work collaboratively with channel leaders to develop sales plans, focus (just an example of a bullet that should really capture the importance of working with channel leadership – for example determining offers etc)
Provide guidance and support to direct reports in establishing and executing a sales plan for the assigned territory
Exceed sales targets for CIBC Asset Management and Consumer Deposits products
Responsible for sales penetration into the retail distribution channel
Establish a business plan to drive business results through
Asset Specialists conducting one on one and group business development activities with leaders and advisors
Continuing education and training by
Delivering high-quality advisory workshops and continuing education programs to elevate sales force knowledge and skills tied to in the sales and advisory process, as well as CIBC Asset Management product knowledge
Designing, developing and delivering broad-based conference calls to support product initiatives
Participating, as required, in product-related webcasts and voice-over-power point in collaboration with business partners. These will directly address the needs of the sales force and help to drive business results with a focus on current year priorities and targets
Actively participate in and provide subject matter expertise to projects that are national in scope. Examples may include but are not limited to content and strategy development and review, new product launches and initiatives and national project teams/steering committees
Work with other CIBC Asset Management leaders to develop appropriate sales support materials, tools, communications, etc. and to plan activities in support of product and advisory service offer
Attract and retain individuals best able to execute against our objectives, invest aggressively in team capability, ensure a consistent, integrated and high-quality approach is delivered within territory, focusing on highest impact activities tied to market needs
Ensure team expenditures stay within budget and that all event and marketing opportunities are optimized
CAM Leadership Team and Partners
Retail Distribution Leadership Team (SVP – Region heads, SVP National Sales and Service, VP Sales Practice Leadership, VP Imperial Service)
Sales Management Teams
Imperial Service, Private Wealth Management, Business Banking and Personal Banking
Head office groups such as Front Line Effectiveness
Regular contact with the leaders of a broad range of broker, dealer and financial planner firms
Regular contact with the marketing/product development, customer service and national sales groups
As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls
Extensive product knowledge in wealth solutions, such as mutual funds, pooled wrap products, and fund of funds products, as well as personal and business deposit solutions, including payment products and services, chequing accounts, savings accounts, and GICs
Solid knowledge in the Investment Industry with at least 10 years of relevant experience in a managerial or leadership capacity in order to effectively manage remotely distributed teams
Exceptional sales leadership skills and experience in building an effective sales organizations that continually exceed targets along with excellent planning and organizational skills
Proven ability to lead, inspire, effect change and manage challenging/complex situations
A ability to understand, conceptualize and implement processes to ensure successful achievement of accountabilities
Strategic thinker with ability to apply complex concepts to the delivery of an integrated and interdependent customer offers that create competitive edge
Ability to effectively contribute to the continuous refinement of the CIBC Asset Management strategy and translate strategic intent into action
Ability to fully recognize and leverage other business channels in order to generate and grow revenue
Strong communication and presentation skills and proven ability to influence to influence, collaborate and build partnerships in a matrix environment
CFP or CFA accreditation would be an asset

Executive Prep Specialist Resume Examples & Samples

Responsible for achieving coverage and frequency targets and consistently achieving sales targets in assigned territory
4+ relevant years of experience in pharmaceutical sales
Experience in HIV marketplace is preferred with Advocacy, Community and National Health systems and services is preferred
Demonstrated success in coalition building and cross-functional leadership
Must have experience in the successful development of external relationships leading to brand advocacy
Demonstrated excellence in project management and effectively managing multiple priorities
Demonstrated knowledge of or prior experience working in or with community-based organizations is desired
Ability to work in cross-functional teams
Ability to influence and align diverse groups

Asset Management Beta Specialist Team Executive Director Resume Examples & Samples

Clear focus on managing client assets and delivering strong risk-adjusted returns
Represent the Group to both external clients as well as to senior internal partners in the distribution teams
Build and execute a strategy for growing Beta strategies across the region
Deal with day-to-day fund queries raised by the regional sales teams for all Beta products
Client service of existing client base
Work with our client advisors and marketing teams for client events and roadshows, including travelling for client meetings
Strong Quantitative beta skills, particularly in fixed income
Ability to work as part of a team as well as on own initiative (self-starter)
Ability to interact with colleagues at all levels
Client-focused
Strong numeracy and written skills
Strong presentation skills – both in small group meetings and with larger audiences

Executive Innovation Center Specialist Resume Examples & Samples

Manage end-to-end logistics for executive meetings to ensure a flawless experience for the customer
Help to facilitate and organize all EIC meetings including managing all calendar scheduling, executive speakers, and room preparations
Interface with customers, internal teams, and executives at all levels of the company, in a professional manner
As the face of the EIC, serve as the main point of contact for customers, sales teams and Box executives for any “day-of” needs
Coordinate group customer meetings for product updates, etc
Collect feedback from EIC guests, Box executives, and sales representatives in order to make improvement recommendations and ensure appropriate follow up
Collect and maintain reports on customer visit metrics
Execute all meeting preparation (Create agendas, order catering, set up customer gifts, prepare EIC App, etc)
Coordinate logistics for customers such as ground transportation, lodging, dinners, sporting events and any other entertainment
Pro-actively and consistently incorporate voice of the customer feedback into the customer experience
Be a key player in growing the business of executive meetings at Box, from sales outreach to external marketing

Executive Sale Specialist Resume Examples & Samples

Bachelor’s degree required, preferably in a scientific field
4 years of pharmaceutical sales experience or equivalent are required
4 years of specialty pharmaceutical experience or equivalent required, preferably in the Neuroscience field
Demonstrated knowledge and understanding of healthcare institutions and commercial managed care; experience selling within healthcare institutions preferred

Executive Specialist Resume Examples & Samples

100%
Demonstrated knowledge and understanding of healthcare institutions and commercial managed care; experience selling within healthcare institutions
Articulate a customized customer value proposition and influence key decision makers
Uses the current selling model- exercises judgment within defined procedures

Specialist Executive Resume Examples & Samples

Provides strategic and operational leadership on large and strategic pursuits. Manages activities that include oversight and facilitation/management of mega pursuits (potential to exceed $20M in fees) and strategic pursuits throughout the pursuit lifecycle (Pre-Proposal, RFP response/proposal development, Orals and Post-Orals). Position requires 60-70% travel as needed
Manage the pursuit to strengthen pursuit capability across pursuit lifecycle
Overall process lead, owning the project plan, monitoring assignments, issues, etc
Assist in crafting a compelling value proposition, winning messages, and a real story – both in the written and at orals
Bring best practices from other pursuits
Collaborate on division of labor and optimal pursuit timeline, milestones, and schedule
Lead proposal development and orals coaching
Manages meetings and logistics
Helps assign content owners and close open content gaps
Manage QRM / Risk / RAI process
Schedules and facilitates pricing and alignment calls as needed
Liaises with infrastructure teams (Method Coach, Pricing CoE, Value Initiative, TIIPs, other content as needed )
Elevates issues, team needs, requests for Consulting resources, etc., as needed
Manages and monitors the overall progress of the pursuit and development of the proposal effort
Team with editing and quality control
Support production
Assist and support select learning and development initiatives that build and enhance our sales effectiveness and sales capability
Understands overall firm services and support consulting function to connect with industry and service area practices
Strong project management skills: able to work independently on multiple assignments while maintaining quality deliverables
Proven ability to address and manage conflict
Ability to work well under pressure, maintain composure and be flexible
Highly proactive, self starter
Strong analytical skills and interpersonal relationship skills
Consulting sales pursuit and proposal development experience preferred

Senior Specialist, Executive Briefing Center Resume Examples & Samples

Functional experience in planning and executing sales meetings and/or executive briefings
Familiarity with Salesforce's sales processes
Familiarity in using the Salesforce application and the executive briefing process
Proficiency in GMAIL and GCAL
Exceptional communication, organizational skills and professionalism required for executive-level meetings
Ability to adjust to changing priorities and handle multiple projects at once

Executive Specialist Resume Examples & Samples

Investigate and resolve escalations, making process enhancement recommendations and engage with implementing solutions when appropriate
Identify and report obstacles during the complaint management process such as systematic issues, potential UDAAP and regulatory issues, and gaps in policies and/or procedures
Construct formal written responses on behalf of BCUS that will be in sent to various Agencies and/or government offices
Correspond with the customers in writing and verbally, to clearly state our position and address every concern noted with the customer’s complaint
Provide feedback to Team Managers regarding the overall complaint management process, which includes coaching and/or training opportunities for colleagues, when appropriate
Work directly with senior managers across Barclays by participating in meetings, supporting business initiatives, and ensuring a positive customer experience
Work directly with various Agencies (CFPB, BBB, Attorney General, etc.), Partner internal and external contacts, members and representatives of BCUS Executives, and internal compliance colleagues, as it relates to resolution of customer escalations
Participate in projects and other assignments related to complaint reduction and improving the customer experience
Help represent the voice of the customer during complaint discussions
1+ years customer service experience in banking or credit card Service Center, demonstrating superior performance (if external candidate)
1+ year of working in a corporate environment
Thorough knowledge of operational systems, procedures, and regulations
Demonstrate excellent judgment, professionalism, and leadership abilities
Ability for attention to detail and possess time management skills
Excellent verbal and written communications skills; able to deliver feedback effectively and express thoughts concisely

Executive Specialist Resume Examples & Samples

Schedules appointments, conducts research for strategic initiatives, and gathers background data in preparation for meetings, speeches, reports and proposals to prepare the Senior Advisor and Senior Director for meetings and presentations with the University leadership and entrepreneurial partners and staff
Coordinates all business missions and corporate travel for the Senior Advisor and Senior Director including reservations, reimbursements, and monthly reconciliation and reporting for the Senior Advisor’s travel card
Identifies and briefs the Senior Advisor and Senior Director on key issues requiring special knowledge and understanding of programs, initiatives, goals, and objectives beyond day-to-day operational knowledge
Maintains system for organizing and retrieving researched materials and prepared documents
Develops institutional relationships and advises the Senior Advisor and Senior Director on the best way to communicate with various offices, utilizing sophisticated level of understanding and knowledge of the University and internal relationships
Implements critical and important projects, including developing plans, defining and communicating alternatives, and making recommendations regarding the appropriate courses of action based on thorough understanding and knowledge of desired outcomes and expectations
Facilitates production of management narrative and statistical reports for institutional leadership
Participates in executive team meetings, work groups, and task forces including facilitating discussion for the purpose of developing plans or identifying solutions to problems
Recommends policy and procedural changes to improve operations for the office or for the overall organization. Manages problem solving, coordination and priority setting as needed for staff members of the Senior Advisor
Coordinates sponsorship of regional entrepreneurial events, including staff attendance, to maximize benefit of investment of funds
Operates personal computer to access e-mail, electronic calendars, and other basic office support software
Should be proficient in Microsoft Word, Excel, and PowerPoint, relational databases, statistical packages, and graphics packages to assemble, manipulate and/or format data and/or reports
Must have the ability to synthesize, analyze, and critique effectively
Be a self-starter
Creative/imaginative with excellent organizational skills
A demonstrated ability to address/resolve difficult, multi-faceted problems
Ability to work long and unpredictable hours under pressure and consistently meet deadlines

Executive Director Specialist Resume Examples & Samples

Bachelor’s degree in Business Administration or related field; or equivalent experience and knowledge required
Master’s degree in business or related field preferred
Minimum of eight years health care administration experience required
Three years in home health operations management preferred
Prior experience with budgetary responsibilities including budget development and monitoring required

Specialist, L&D Executive Experience Resume Examples & Samples

Influence and provide best practice solutions to managers in order to deliver against functional plans and support initiatives aligned to the strategy
Work closely with mangers to ensure they understand how to use the resources in the development of their team
Develop skills, knowledge and confidence to encourage and affect the necessary change to deliver the desired business outcomes
Analyze metrics to monitor and proactively manage employee experience related key performance indicators, and assist in defining strategies for improvement and management
Minimum 5 years management experience in Retail stores business environment (Macy’s preferred)
Outstanding communicator; an individual who possesses superior written/verbal communication skills, as well as the ability to present his/her views in a clear and compelling manner
Basic math functions such as addition, subtraction, multiplication, and division
Strong relationship-building skills with a proven track record of accomplishing work effectively in a multi-functional team environment
Confident and results-driven; consultative orientation, strong people and process/project management capability
Comfortable working in an environment that is constantly evolving
Team player with superior people skills and a positive attitude
May lead teams or team projects

Executive Service Specialist Resume Examples & Samples

Coordinate, research, and respond to formal complaints received from various sources, including the Departments of Insurance, Better Business Bureau, Executive Office, Affinity Groups, and other sources
Review and compile claim documents for File Sharing Requests received from various sources, including law enforcement, the Departments of Insurance, and other insurance carriers
Conduct timely reviews of policies written by on behalf of National General Insurance to include an analysis of underwriting guidelines, third-party reports, billing, rating, and print
Identify coaching opportunities, process improvements, and system issues and share with the appropriate parties
Assist executive customers who call on the Executive Services line for policyholder service
High school diploma or general education degree (GED)
In-depth knowledge of the insurance industry, including personal and commercial automobile, recreational vehicle, motorcycle, and homeowners insurance
Must possess effective verbal and written communication skills
Outstanding customer service skills, including the ability to diffuse upset customers
The ability to make sound decisions that maintain compliance with state and company guidelines
Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization, including senior leadership
Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
High degree of independence, dependability, and motivation
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Prior experience researching and responding to formal complaints from the Departments of Insurance and Better Business Bureau
Experience with National General Insurance programs for all states and lines of business
Experience with the claim-handling process
Experience with EPIC software
About National General Holdings