Customer Training Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer training job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Hand

Jalon

Hand

3302 Lenna Ways

Philadelphia

+1 (555) 581 8624

3302 Lenna Ways

Philadelphia

Phone

p +1 (555) 581 8624

Experience Experience

Dallas, TX

Customer Training Manager

Dallas, TX

Luettgen-Weimann

Dallas, TX

Customer Training Manager

You are energized about leading teams and developing people including: interviewing, hiring, assessing performance and giving feedback
Lead the project to success in terms of delivery of the agreed scope within the agreed timeline, budget and the adequate quality, with full customer satisfaction
You are excited to identify and implement changes to methods, processes, systems, and technologies to improve operations, efficiencies, effectiveness, and metrics
Cutting edge digital open source technology stacks and high volume global transactions that have a massive positive impact on students, classrooms, and institutions of higher learning
Manage the training team which includes also various subcontractors (technical trainers and training developers)
Develop, manage, and oversee customer training programs to ensure high value service to new and existing customers
Leverage technology and internal resources to create and deliver training with videos, documentation, webinar/virtual training, customer portals, and live training sessions at customer sites

Philadelphia, PA

Customer Training Specialist

Philadelphia, PA

Zulauf-Streich

Philadelphia, PA

Customer Training Specialist

Assist the system production and software development teams by supporting test activities (e.g., quality assurance and factory acceptance)
Collaborate with all stakeholders to drive continuous improvement
Lead classroom instruction by preparing and performing classroom lecture and laboratory training activities either in-house or at customer sites
Utilize principles of instructional design in course development projects
Maintain training laboratories including basic troubleshooting and daily maintenance
Deliver technical training programs of Chemistry, Immunoassay and Automation products to Beckman Coulter customers
Apply different adult learning styles and modalities to classroom instruction

present

Dallas, TX

Customer Experience Specialist for Customer Training

Dallas, TX

Gerhold LLC

present

Dallas, TX

Customer Experience Specialist for Customer Training

present

Provide customer logistics support including lodging and car rental coordination with training schedule
Perform duties to maintain professional appearance of customer areas of the training facility
Provide on-site concierge service for customers including lodging arrangements, car rentals and local activity coordination
Manage/organize weekly customer lunch’s on-site incl. sponsorship and ad-hoc events, such as cook outs, VIP lunches, etc
Replacement for Reception coverage as per an established schedule
Maintain processes for job tasks up to date and in line with our QMS (Quality Management System) manual
Branding - ensure CS is adhering to BA branding for the signs we post and for the promotional items

Education Education

Bachelor’s Degree in Instructional Technology

DePaul University

Bachelor’s Degree in Instructional Technology

Skills Skills

Strong detail orientation
Ability to manage own projects including project schedules and deliverables
Excellent interpersonal communication, presentation, and facilitation skills
Maintains current/in-depth knowledge of hardware and software applications for bioMérieux product lines (ID/AST, Blood culture, Immunology/Molecular)
Excellent written communication skills, including procedural documentation and materials development
Advanced knowledge and application of adult learning principles, methods and techniques used in the development and delivery of training programs
1 Studies-Experience
Various instructional methods (such as lecture, discussion, practical exercise, feedback, etc.) and delivery options/media (such as online learning, classroom training, blended learning, etc.)
Problem Solving (Creativity)
2 Skills and Qualifications

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15 Customer Training resume templates

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Manager Customer Training & Education Resume Examples & Samples

Manage the needs analysis and identification of customer education solutions for the client group by
Working with the Director to stay aligned with business line objectives and provide on-going and program related support to the business
Maintaining a strong level of knowledge and understanding of the needs of the business (short and long-term objectives and goals) in order to align solutions to meeting these needs
Ongoing review of Scotiabank’s online and Branch collateral to identify opportunities to promote client education initiatives
Manage the design and development of customer education solutions by
Developing requirements/specifications to support product/program launches and changes
Identifying the appropriate design and structure of materials and customer education solutions
Developing or sourcing materials from training partners and other resources to capitalize on identified customer education opportunities
Working with the Learning community and other stakeholders to conduct vendor searches/evaluations/selections/negotiations
Implement and deliver customer education solutions by
Acting as lead consultant and project manager for customer education programs and, when needed, conducting one on one engagement with program participants
Project managing the implementation and delivery of customer education solutions i.e. developing milestones, coordinating resources, engaging stakeholders, facilitating communications & updates, escalating issues, etc
Identifying ways to leverage internal resources to improve efficiency. This includes using ‘in field’ employees and training partners to leverage best practices, skills, knowledge and thinking creatively about the delivery of customer education solutions including classroom/webinar/video conferencing and professional recordings
Coordinating seminar schedule/logistics and monitoring participant registration
In collaboration with Marketing and educational partners, organizing the assembly and deployment of communications to drive attendance
Planning and coordinating educational events with event planning staff and third-party partners
Forwarding to Marketing any newly recorded educational materials and provide instructions on website placement
Evaluate customer education solutions by
Developing reporting metrics and ensuring appropriate level of assessment is selected for each education solution
Conducting customer education assessments against outcomes and agreed success measures
Assessing the financial benefit and return on investment for select solutions
Minimum 5 years in a training / adult education related role - Training & Development, Adult Education, eLearning, Instructional Design is a MUST
Proven facilitation experience (classroom, online / webinars) and exceptional communication skills is a MUST
Adult Education Certificate is highly desirable
Knowledge of designing and developing customer focused education solutions, including needs analysis, setting objectives, developing course material, and evaluation methods

Customer Training Specialist Mid Level Resume Examples & Samples

Current in the T-38C aircraft within the previous 5 years, preferably as a UPT/PIT/IFF instructor pilot (IP) or recent experience in theT-38C ATD as a T-38C simulator instructor may be substituted for T-38C aircraft currency if the candidate has previously flown the T-38C aircraft
Have a minimum of 1000 hours of total jet time as a pilot in U.S. military aircraft
A thorough knowledge of T-38C aircraft systems and operations
Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience
ABET is the preferred, although not required, accreditation standard

Medical Education & Customer Training Specialist Resume Examples & Samples

Develop training and educational materials and programs to include educational websites, live training programs and presentations and special projects as needed
Responsible for management of all educational content and materials related to the surgical product lines and associated disease states, as well as related industry trends and publications
Develop and maintain key relationships with relevant thought leaders
Provide support services for field and physician-facing database development and management
Liaison with marketing and sales to ensure compliance and consistency with regard to educational materials, training programs and physician communications
Liaison with regulatory and legal to ensure compliance with state and federal regulations pertaining to physician payments and education of healthcare providers
Manage departmental and project-related budgets and reconciliation
Communicate clearly and work collaboratively with internal teams, such as; sales and marketing teams, R&D and clinical affairs
Serve as an acknowledged expert on company’s products and related competitive products in all areas relevant to internal and external customers: clinical, scientific, technical and health economics
Drive for outstanding results incorporating a sense of urgency when pursuing goals
Demonstrate ability to think strategically, set and manage priorities, manage multiple projects and allocate and reallocate resources as required
Work collaboratively across functional areas to achieve common goals
Proven strong interpersonal skills
Knowledge and understanding of medical and clinical terminology
Excellent oral and written communications skills as well as presentation skills and have the ability to effectively educate on Hologic’s position to different stakeholders
Computer skills to include Power Point, Excel and Outlook
Attention to detail and ability to meet deadlines
Strong organizational skills with the ability to multi-task and adjust to changing priorities
Knowledge of healthcare compliance guidelines
3-5 years of experience in working with healthcare/medical professionals
2+ years of medical education experience in a medical device, diagnostics, or biotechnology environment
Experience developing and delivering educational programs preferred

Customer Training Representative Resume Examples & Samples

Sell Red Hat's enterprise solutions to existing customers
Work with the Training team to close sales leads and renewals within your accounts
Meet your assigned objectives
Contact customers based on our rating communications
Confirm training requirements based on pre-qualification
Generate quotes in the CRM, send them to customers, and confirm and document the communications
Follow up opportunities through to closure, in both direct sales and indirect sales through channels
Process purchase orders
Establish and maintain relationships with customers by taking care of their requirements
Consult with internal experts about how products meet customer needs
Collaborate with Sales, Delivery, and Marketing teams to meet and resolve customer needs
Implement company policies and procedures of the company; ensures that quotes have the correct prices and that customers understand Red Hat business practices
Confirm delivery of services with the customer
Experience using CRM tools like Salesforce.com
Written and verbal English skills
Advanced Excel skills
Negotiation, teamwork, analytical, and problem solving skills

Customer Training Specialist Resume Examples & Samples

Previous and recent military avionics/armament qualification in either the OH-58, A/MH-6 and/or Apache is required
Recent avionics/armament maintenance experience is required
Extensive training background that must include: training analysis, courseware design, platform instruction and practical instruction is required
Experience in evaluating customer technical training needs to determine appropriate training content, objectives, design is required
Ability to examine and interpret technical data to determine appropriate training content, objectives and design is required
In-depth experience with Microsoft Word, Power Point, and Excel is required
Applicant must have strong communicative and presentations skills, and through observation and written evaluations, determine that a student has an understanding of materials covered during conduct of training and is proficient in the performance of relative tasks with or without additional instructional intervention
MIL-SPEC or an ISD approach to training materials development is a plus

Customer Training Specialist Resume Examples & Samples

Function within a dynamic, fast pace team environment
Concisely interpret and translate engineering and logistics documents and system functionality into materials suitable for entry-level technicians and non-technical system users
Understand, interpret, and restructure technical information for a variety of audiences and applications
Review and modify existing technical and training materials (both web and print-based) to maintain technical currency
Create new and modify existing instructional materials using a variety of development tools (e.g., Madcap Flare, MS Word, MS PowerPoint, MS Excel, and Adobe Photoshop)
Lead classroom instruction by preparing and performing classroom lecture and laboratory training activities either in-house or at customer sites
Challenge existing training standards and help the entire program team find innovative and cost saving approaches to improve our service to the SIGINT community
Assist the system production and software development teams by supporting test activities (e.g., quality assurance and factory acceptance)
Deliver hardware and software setup instructions to military operators and technicians, Government representatives, and various DoD contractors
Bachelor's degree and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience
Current and active DoD Top Secret/SCI clearance
Work experience operating or maintaining SIGINT systems within the last six years
Proven ability to understand and interpret, restructure, and brief technical information to different audiences (both written and oral)
Familiarity with the instructional design and adult learning processes
Solid MS Office skills - Outlook, Word, Excel, and PowerPoint
Travel may be expected (less than 30%)
Operational experience with Argon ST products (SSEE or Shockwave systems preferred)
Cryptologic Technician - Maintenance/Operator (CTM/CTR) experience
Familiarity with general technical writing principals and standards
Experience with web-based technical manual development
Familiarity with web technologies and languages (e.g. HTML, XML, Javascript, etc.)
Demonstrated strong oral and written communications skills along with attention to detail and self-editing skills
Certified Master Training Specialist (MTS) or civilian equivalent qualification

Customer Training Manager Resume Examples & Samples

Train and support clients who use our solutions with the objective to strengthen their adoption of CEB TalentNeuron products
Handle complex situations and find ways to resolve these issues in order to ensure the client experience success
Provide clients with key and critical information for their business processes
Act as liaison between the client and our internal departments, ensuring appropriate follow-up on reported or escalated issues
Document account/client interaction through a CRM, summarizing the overall health of the account
Opportunity to conduct orientation training for new team members including sales, research and product teams
5 to 10 years of experience in customer service, preferably with Enterprise clients
Professional level English (written and spoken) required
Driven by customers’ successes and always striving improve their experience
Excellent verbal, written and interpersonal communication skills with ability to successfully interact with people at all levels
CRM experience a must
Excellent work ethics
Team player
Knowledge of Microsoft Office tools and ease of Internet navigation
Call Center experience an asset
Experience in software support an asset

Customer Training Specialist Resume Examples & Samples

Experience working with marketing automation, SEO or email marketing tools
Experience building content and materials for a new training class from scratch
Certifications in facilitation, teaching or public speaking
A second European language

Customer Training Specialist Resume Examples & Samples

Current active U. S. Secret Security Clearance
Ability to travel domestically 25% of the time
Experience working closely with U.S. military customers in an operational environment

Customer Training Resume Examples & Samples

1 Primary Purpose and Overall Objective of the Job
2 Main Accountabilities
Delivers complex training programs and related materials in support of Customer Education objectives. Maintains records of training, participant progress, and program effectiveness
Serve as lead Subject Matter Expert (SME) for the Customer Education department to achieve smooth and efficient implementation of bioMérieux products in the customer laboratory. Provides the learner with a basic working knowledge of the system to foster confidence in the customers’ ability to act as key operator in their laboratory
Defines specific performance based learning objectives and ensures course content aligns with the established learning objectives
Designs, develops, and delivers result-oriented training programs and materials in a variety of learning formats. Develops training courses and materials adhering to best practices in adult learning principles and methodologies. Utilizes established department processes such as the ADDIE development model and produces the required course documentation for courses (i.e. storyboards, learner and facilitator materials, job aids and other supporting program materials) in order to implement learning solutions
Reviews and evaluates the effectiveness of existing training programs, presentations, and materials and provides recommendations to ensure program quality and company/department standards. Develops and updates training and learning programs to continuously improve course offerings and maximize learning retention. Researches and implements new and innovative instructional delivery methods
Utilizes established department processes and procedures within job function. Ensures appropriate classroom and laboratory setups for training effectiveness and safety
Performs other job duties as required
3 Typical Studies-Experience, Skills and Qualifications
1 Studies-Experience
B.S. in Medical Technology or another related science or equivalent education and experience
Maintains current/in-depth knowledge of hardware and software applications for bioMérieux product lines (ID/AST, Blood culture, Immunology/Molecular)
3-5 years minimum of directly related training and microbiology experience in a clinical laboratory environment
2 Skills and Qualifications
Various instructional methods (such as lecture, discussion, practical exercise, feedback, etc.) and delivery options/media (such as online learning, classroom training, blended learning, etc.)
Advanced knowledge and application of adult learning principles, methods and techniques used in the development and delivery of training programs
Excellent interpersonal communication, presentation, and facilitation skills
Excellent written communication skills, including procedural documentation and materials development
Problem Solving (Creativity)
Strong detail orientation
Ability to manage own projects including project schedules and deliverables
Proficient in desktop computer applications (Microsoft Office Suite) and preferred experience with learning technologies (i.e. MS Powerpoint, Articulate, LMS, virtual classroom, etc.)
Course Assessment methods and formats (such as multiple choice, hands-on, open-ended response, etc.)

Product Support Customer Training Specialist Level Resume Examples & Samples

Minimum of 5 years experience with F-15 integrated avionics and Radar
Minimum of 5 years experience with developing training material and leading training conducts
This position requires an active (or ability to obtain) U.S. Security Clearance, for which the US Government requires US Citizenship

Customer Training Specialist Resume Examples & Samples

Military Instructor experience
Training courseware development experience with platform instructional experience
Experience developing and delivering maintenance training on F-15 systems
Experience with Microsoft Word, Power Point, Outlook and Excel
Experience with MIL-SPEC or an ISD approach to training materials development

FAA Part Customer Training Migration Specialist Resume Examples & Samples

8 to 12 years’ experience
Extensive Part 135 & Part 142 knowledge and experience
Strong Background in Regulatory Compliance, Part 142 and Part 135 FAA Guidance, 135 Operations needs and criteria
Solid Negotiation Skills
Exceptional presentation, communication, and organizational skills
Working knowledge of Business Aviation training business, specifically CAE's product offering and internal structure
Computer skills & knowledge of Internet applications: proficient in MS/Word, Excel and PowerPoint

Technical Customer Training Associates Resume Examples & Samples

In conjunction with the Crop Protection technical and sales team provide customer training meetings for the Company soybeans and herbicide
This training will include product positioning, technical information and product stewardship
This position will also provide assistance with customer product performance inquiries if they arise during the growing season

Director of Customer Training Resume Examples & Samples

Proven success with blended learning development and delivery including instructor-led classroom, instructor-led online and self-paced
Proven project and people management skills, including self-starter, organization, follow-through, and problem-solving
Ability to develop, process, and communicate analytical information independently
Courage and confidence to challenge the status quo, expresses views openly
Ability to effectively interact with all levels of organizational staff. Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
Bachelor’s degree from a four-year college or university is required
3 - 5 years of experience directly managing training development and delivery functions including all delivery modalities

Customer Training Specialist Resume Examples & Samples

Liaise with the relevant regulatory authority as necessary and as tasked by the Head of Training
Evaluate and document the pilots performance and progress in the training sessions in the relevant records and reports to allow third party assessment, and report
Report any customer training problems or conflicts to Flight Training management
Communicate with the Simulator Maintenance function to report any simulator problems or malfunctions
Enable the efficient delivery of training by ensuring that all administrative duties relating to training are arranged and the briefing room and simulator are prepared in readiness for the training session
The ability to perform all of the duties required of a Flight Training Ground School Instructor
The ability to perform all of the duties required of a Test Center Evaluator (TCE)/ Authorized Evaluator (AE)

Customer Training Specialist Resume Examples & Samples

Deliver technical training programs of Chemistry, Immunoassay and Automation products to Beckman Coulter customers
Develop technical training materials on instrument operation, regular maintenance and technical troubleshooting. Training content delivered via classroom, e-learning and webinars
Apply different adult learning styles and modalities to classroom instruction
Maintain training laboratories including basic troubleshooting and daily maintenance
Collaborate with all stakeholders to drive continuous improvement
Exceptional verbal and written communication skills
Bachelor degree plus 3-5 years of experience working in a laboratory, or in relevant fields
Medical Technologist is preferred but not a must
Strong MS Office skills (Outlook, Word, PowerPoint and Excel)
Demonstrated track record of strong organizational skills and attention to details
Self-starter with ability in and commitment to continuous process improvement

Manager, Customer Training & Development Resume Examples & Samples

Bachelor's degree preferred or advanced degree in Instructional Technology/Design
7-10 years of consultative instructional design experience
Energetic, positive and enthusiastic business leader with drive and ambition; a visionary thinker who generates breakthrough ideas and is committed to achieving/exceeding results
Experience leading a team of specialists
Excellent writing and organizational skills that showcase knowledge of adult learning principles and reflect pragmatic application to real-life situations
Desire to remain current on instructional design trends with an eye towards incorporating new approaches to our delivery models
Outstanding presentation skills and ability to present solutions in client-facing environments
Experience reviewing/revising training materials created by others for formatting, flow, and educational effectiveness

Customer Training Manager Resume Examples & Samples

Develop, manage, and oversee customer training programs to ensure high value service to new and existing customers
Interface with Sales, Customer Success, Marketing and other functional subject matter experts to develop training requirements and content
Create quality and relevant training content to increase customer user adoption and continued customer utilization
Leverage technology and internal resources to create and deliver training with videos, documentation, webinar/virtual training, customer portals, and live training sessions at customer sites
Coordinate and perform ongoing internal training, including train-the-trainer sessions
Establish and report on metrics that provide visibility into the success of your programs
Conduct ongoing review of training content and asset library to keep assets current, relevant, and effective
Provide level one support to Sales and Customer Success as needed in answering questions regarding VST training tools and courses
5 + years of experience working in customer training, or customer enablement
Experience with Software as a Service or high-technology
Experience creating and delivering training to customers
Experience creating and delivering train-the-trainer to subject matter experts
Proficient in MS office tools
Experience using video equipment and software, and creating/editing video for training purposes
Ability to occasionally work outside of business hours, early and late, to collaborate with key VST personnel in international locations
Ability to travel up to 25% of the time, including international

Customer Training Specialist Resume Examples & Samples

Flying experience as a pilot in command of a U.S. military fighter aircraft
Experience flying the T-38C aircraft
A minimum of 1000 hours of total jet time as a pilot in U.S. military aircraft
A working knowledge of applicable USAF flying regulations and procedures
Experience as a pilot in command of a U.S. military fighter aircraft, preferably in a dual-role aircraft
Experience flying the T-38C aircraft, preferably as a UPT/PIT/IFF instructor pilot (IP)

Customer Training Specialist Resume Examples & Samples

Must be Bilingual (Spanish)
Provide the initial and ongoing product training to Customer base
Prepare and schedule virtual training sessions
Serve as a SME (subject matter expert)

Sales & Customer Training Manager Resume Examples & Samples

Support the Director, Sales and Customer training Director
Conduct/Support da Vinci Surgical System training programs for Distributor Partners and International Customers
Conduct/Support Clinical and Sales Training Programs for Distributor Partners
Support the development of Distributor based Professional Education Programs
Train and support Distributors and International Customers on new products and advanced system skills
Support da Vinci procedures in a hospital operating room
Develop/Assess skills of a Distributor CSR’s ability to support da Vinci Surgery
Work with the Professional Education & Program Services Team and the Sales Training Team in a creative, dependable, and flexible manner to improve upon existing training programs including updates of training materials and protocols
Support training centers logistics, inventory, calendar, training logs, and conduct quarterly BDMs
Support the Global Distribution Directors in the development and execution of clinical and capital sales activities to help achieve and exceed business objectives
Train and develop new Distributor Training Specialists
Maintain competency and currency on all training protocols and new technology
Learn and maintain competency on core clinical procedures
B.S./B.A. degree required or equivalent clinical/medical degree or experience
5+ years medical device experience with knowledge of the operating room environment with 2+ years of ISI sales or training experience
Proven ability to effectively communicate both verbally and written
Strong interpersonal and Leadership skills
Highly organized and able to operate independently
Ability to travel 50%
Ability to work weekends as needed

Customer Experience Specialist for Customer Training Resume Examples & Samples

Provide customer logistics support including lodging and car rental coordination with training schedule
Provide on-site concierge service for customers including lodging arrangements, car rentals and local activity coordination
Maintain tracking database/spreadsheet for accommodations and car rentals
Manage/organize weekly customer lunch’s on-site incl. sponsorship and ad-hoc events, such as cook outs, VIP lunches, etc
Maintain restaurant and points of interest lists
Maintain processes for job tasks up to date and in line with our QMS (Quality Management System) manual
Replacement for Reception coverage as per an established schedule
Perform duties to maintain professional appearance of customer areas of the training facility
Coordinate the display of Bombardier marketing data and tourist information
Branding - ensure CS is adhering to BA branding for the signs we post and for the promotional items
Provide assistance to customers as required
Respond to customer enquiries

Customer Training Manager Resume Examples & Samples

You are a successful manager in a technical software training environment
You are energized about leading teams and developing people including: interviewing, hiring, assessing performance and giving feedback
You are excited to identify and implement changes to methods, processes, systems, and technologies to improve operations, efficiencies, effectiveness, and metrics
You enjoy managing the customer relationship to ensure a world class training of Vertafore products
You have experience managing communications to colleagues and clients
Proven understanding and application of adult learning theory as applied to highly technical software implementations
Able to improve the efficiency and effectiveness of training delivery and customer adoption
Ability to create and execute team vision and direction that support company goals
Strong technical, as well as soft skills training background
Demonstrated ability to work across teams to identify solutions that balance priorities, delivery expectations, risks, and concerns
Experience with large system implementations, requiring multiple trainers delivering simultaneously in multiple locations over a several week period
Passion for problem solving, flexibility, customer orientation, and creativity
Stay up to date on current best practices in training and training assessments theory and application
Provide direction and guidance to employees and administer company policy
Proficient with Microsoft Office Products
5 – 7 years of managerial or equivalent leadership experience within a software training environment
Training experience a must, insurance experience very helpful
Experience managing remote personnel
Experience working in a business to business environment

Customer Training Manager Resume Examples & Samples

Lead the project to success in terms of delivery of the agreed scope within the agreed timeline, budget and the adequate quality, with full customer satisfaction
Lead the E2E training project & activities, from needs analysis through development, till execution (delivery) support
Manage the training team which includes also various subcontractors (technical trainers and training developers)
Manage the project’s risk analysis and mitigation

Customer Training Specialist Resume Examples & Samples

1 or more years of experience operating or maintaining SIGINT systems, ideally within the last six years
1 or more years of experience teaching technical subject matter in adult learning environment
Experience with facilitating/leading instructional design projects
MS Office skills that include Outlook, Word, Excel, and PowerPoint
Capable to travel up to 25% of the time

Customer Training Ins Resume Examples & Samples

Conduct training classes for new and existing staff using established training programs that include instructor-led classes, distance learning programs, train-the-trainer and hands-on experience and testing programs
Participates in the development and validation of new training programs
Support customers of all levels by learning customer-specific requirements to enhance training programs
Track all training and testing data, provide status reports and training wrap-up reports to management
Attend training classes as required to enhance expertise relevant to job activities and to achieve certification based on department standards
Assists with the implementation and maintenance of training environments or setup of training equipment, dependent upon the domain-specific training
Assists the Senior Trainer with the Training Needs Analysis/Business Analysis and costing processes

Customer Training Specialist Resume Examples & Samples

Individual must understand the customer’s operational organization and environment to support emergency essential field operations and delivered equipment that is totally contractor supported for all aspects of operations
Coordinates the development of routine contractor troubleshooting procedures by using established processes and communicating with functional organizations (e.g., engineering, program office, customer) to identify performance issues and isolate problems not detected by tactical diagnostics and documentation
Establishes relationships at multiple levels in the customer’s organization by communicating and understanding their needs, expectations, and requirements, soliciting feedback, and taking action to ensure satisfaction with the company's products, product performance, and service
Provides guidance to less experienced field operations representatives using extensive technical expertise, skills, and experience
Provides interpretation of technical documents and contractor data (e.g., contractor data, operating procedures, drawings, interactive electronic technical data) for pilots and the operational organization to ensure the intent and purpose of the documentation is understood and followed
Supports company, customer, and local safety processes/procedures (e.g., hazardous materials, power isolation, operations and maintenance practices) by identifying and reporting safety concerns to preclude personnel injury or unexpected hardware damage
Develops and provides solutions to a wide variety of technically complex problems without assistance
Documents field operational activities
Minimum 5 years experience with F-15 radar and avionics