Customer Training Job Description
Customer training
provides application and administrative support for learning management system, distance learning applications, and testing and evaluation of applications.
Customer Training Duties & Responsibilities
To write an effective customer training job description, begin by listing detailed duties, responsibilities and expectations. We have included customer training job description templates that you can modify and use.
Sample responsibilities for this position include:
Partner with immediate supervisor other managers to come up with practical solutions
Responsible for ensuring the team fully understands their role in helping to achieve business goals and objectives
Manage, coach and develop team
Build and develop team in line with business needs
Working with Learning and Development partner
Working collaboratively with peers in Hong Kong and New York to ensure a consistent training approach for our global Sales & Customer Care Consultants
Responsible for the quality assessment of our consultants, continuously measuring, monitoring and identifying trends - working with Sales & Customer Care Managers and Team Leaders to proactively manage consultants’ performance and develop providing tailored training plans
Work alongside peers to rollout new business projects, technical enhancements and new working processes
Train consultants in all systems, including LiveChat, Social Media, Salesforce, internal management tools and telephony systems
Monitor and evolve customer care training in line with our service standards using training needs analysis
Customer Training Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Training
List any licenses or certifications required by the position: PMP, OSHA, COPC, CPD, ADDIE, ITIL, TAS, CSE
Education for Customer Training
Typically a job would require a certain level of education.
Employers hiring for the customer training job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Business, Technical, General Education, Engineering, Computer Science, Communications, Associates, Business/Administration, Management
Skills for Customer Training
Desired skills for customer training include:
Excel
Anatomy
Medical disease states
Physiology
Surgical applications and operating room environment
Applicable USAF flying regulations and procedures
Outlook
T-38C aircraft systems and operations
Adult learning principles
Safe practices and their application
Desired experience for customer training includes:
Build vendor relationships and arrange training with external brand trainers
Work with recruitment to design and implement assessment days for consultant full time and temp hiring
Work with Sales & Customer care managers and team leaders to support new hire onboarding
Cultivate a best in class customer service experience for all BNY customers
Independently develop curriculum based on the core tenets of the BNY Customer Experience mission and work through from development to implementation across all platforms
Assist in the development and implementation phases of new ‘smart tools’, objectives, and programs for stores, web, and credit card customer experiences
Customer Training Examples
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Customer Training Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer training. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer training
- Bespoke training courses for the ongoing development of the team
- Ongoing training for systems, projects, policies, website functionality enhancements
- Producing and maintaining training manuals and associated coaching materials
- Providing specialist support for brand training
- Working with Quality Assurance Consultant and Customer Insights to regularly monitor and evaluate the team's communication skills, telephone/email/livechat/social media techniques using our benchmarking tools
- Identifying and dealing with any team or individual training issues as they arise, with management support
- Supporting the Brand Managers in the evaluation of the customer experience through suggesting new training initiatives and reviewing internal processes
- Ensure that brand values, culture and standards are consistently delivered to all members of the team
- The business is ever expanding & always launching new projects, the ability to take on ad hoc projects & tasks is a must
- Oversee creation of CS SOPs and collateral documents (working practices, work flows, brand and reference guides)
Qualifications for customer training
- Partner with CS manager/supervisor to schedule, conduct, collect and analyze CSR quality review data periodically
- Conduct/coordinate follow-up assessment with CS supervisor(s) to evaluate and measure results of training and quality programs/materials and maintain training and quality records
- Utilize internal organizational knowledge base and internal resources to create and/or oversee training alternatives
- Manage all phases of training/QA including supporting new customers, training plan creation, development or redesign, QA compliance criteria development, assessments, training tracking and post training initiatives
- Conduct new hire and experienced rep training and quality review
- Support CSRs as needed as overflow/back up resource for all contact verticals
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Customer Training Job Description
Job Description Example
Our company is looking for a customer training. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer training
- Conduct in-person and webinar trainings for customers on new products
- Manage a team of in-house trainers outside vendors who will
- Translate course and release training materials from English to Mandarin and Simplified Chinese
- Set global training standards, ensuring the delivery of world class customer service
- Develop policy, process and product training initiatives and materials relevant for all levels and offices within Customer Service
- Incorporate quality assessment into induction program and measure training success
- Advise on team/individual training needs and improvement opportunities to Customer Service Managers/Supervisors
- Monitor quality of local team training by Customer Service Managers/Supervisors/Trainers
- Collaborate with other departments to define and improve policies and procedures that impact customers
- Participate in daily Kaizen/continuous improvement efforts around the world to ensure a high level of service
Qualifications for customer training
- In-Store Training/Coaching experience matured in a similar Retail environment
- Passion in fashion, retail and luxury industry and strong interest in developing people skills and capabilities
- Highly developed interpersonal, verbal and written communication skills in Spanish and English, including outstanding presentation skills
- Ability to interact with all levels of personnel and teamwork attitude
- Positive, self-starter, proactive approach and solution-oriented attitude
- Ability to read, analyze and compile information for reports, special projects and surveys
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Customer Training Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer training. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer training
- Impeccable Service” - champion this pillar of the YNAP five year plan
- Partner- with the Customer Care Management Team in the continuous evaluation of the internal and external customer experience, adding value to propose solutions and improvements
- Brand Ambassador - ensure that company values and standards are consistently transmitted
- Flexibility - at times you may also need to work a flexible shift pattern to match the needs of the business, including weekends
- Manage the day-to-day operations of the Training department
- Work with customer service managers to identify training trends and develop new programs
- Tailor training and set schedules according to department and location needs
- Maintain learning management system and training documents
- Monitor and audit trainers and training programs
- Act as liaison to other department managers for training-related issues and questions
Qualifications for customer training
- Ability to work and operate under pressure, multi-task and set priorities
- Successfully demonstrated ability to give and receive feedback
- Strong problem solving, decision making and analytical skill
- Formal training experience with a background of creating and delivering workshops AND/ OR
- People management experience gained in a contact centre or fast paced retail environment with a background of coaching and developing a team
- Willingness to travel independently
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Customer Training Job Description
Job Description Example
Our company is looking for a customer training. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer training
- Provide daily phone support
- Build and leverage Training subject matter expertise to identify and develop strategies to explore potential systems and business process improvements
- Identify and analyze business problems and define the scope of activities required to address the issues, including detailed requirement definition, process review, impact assessment and operational streamlining where appropriate
- Develop and maintain strong relationships with key stakeholders to implement proposed solutions
- Assist with user enablement and communication efforts for systems or process changes
- Manages training request intake process and coordinates scheduling of resources
- Maintain Training Administrator Database
- Responsible for the coordination of the CCO training capacity schedule
- Facilitate Training Initiative meeting
- Orders office supplies for Orlando/Miami as needed
Qualifications for customer training
- Hands-on contributor with experience in business-to-consumer and business-to-business training and writing
- Ability to engage trainees with enthusiasm and articulate training objectives clearly and comprehensively is essential
- Ability to research, conceptualize, write, proofread, and edit all projects is essential
- Excellent written and verbal communication, time management, and organizational skills with attention to detail required, with the ability to multi-task in a dynamic, fast-paced environment
- Ability to interact with all internal departments collaborating, influencing, and negotiating on communication initiatives impacting our customers' experience
- Ability to work as an effective team member with staff at all levels
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Customer Training Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer training. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer training
- Process invoices for accounts payable as requested
- Organize and coordinate team events
- Manage daily operations and team members within Customer Enablement
- Create MBOs for team in line with Company objectives
- Coordinate budget for projects
- Collaborate and team with members from various departments within the Company to ensure that training content is relevant and effective for audience and business needs
- Leads Customer Service new hire classroom training including pre-class administration, new hire classroom training, and post-class administration
- Leads CRC Learning Path 2 post classroom training activities
- Create Customer Service new hire training content, activities, and support tools using multi-media, classroom training and other adult learning tools
- Evaluates effectiveness of new hire classroom training, solicits feedback, and makes recommendations for improvements
Qualifications for customer training
- Ability to develop strong internal client working relationships, motivating cross-functional, cross-divisional and global teams
- Self-managed, highly motivated, proactive and focused
- Excellent computer skills using Microsoft Office and web development tools as required
- Excellent performance in present and past positions required
- Ability to work independently and to establish, monitor, and achieve goals with minimal supervision
- Accountable, open, candid and transparent