Customer Relations Specialist Resume Samples
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Customer Relations Specialist Resume Samples
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RM
R Macejkovic
Ryleigh
Macejkovic
58198 Angeline Lights
Los Angeles
CA
+1 (555) 756 5312
58198 Angeline Lights
Los Angeles
CA
Phone
p
+1 (555) 756 5312
Experience
Experience
Los Angeles, CA
Customer Relations Specialist
Los Angeles, CA
Carroll, Hahn and Spencer
Los Angeles, CA
Customer Relations Specialist
- Manages survey processes and report functions supporting MHS process improvement initiatives
- Answer and address inbound calls from customers, sales representatives, regional directors, account managers and district managers
- Communicate with engineering, operations, and project management teams to improve customer service
- Monitors accounts when a senior Customer Relations Specialist requests assistance, either for the remainder of the day or per the manager's discretion
- Make daily observations of service department concerns and report to General Manager daily/weekly
- Propose business process improvements and when directed, lead process improvement planning efforts
- Provide on-site project management of resources for the meeting/event
Phoenix, AZ
Customer Relations Specialist, Lead
Phoenix, AZ
Hand LLC
Phoenix, AZ
Customer Relations Specialist, Lead
- Assist in building on existing customer base by providing the highest level of customer service and support
- Ease of working with internal and external groups in reinforcing policy as well as accepting of suggestions for improvement
- Work closely with the Leads of the Pre-Post and Sample Accessioning Teams to provide consistent and on going support to the entire customer service department
- Willingness to adhere to strict procedures for database management and approved responses to selected queries
- Provide new physician outreach calls to all new accounts and ordering physicians regarding Oncotype Dx and our product
- Maintain a productive operational relationship with the Information Technology department for the operation of CRM system for CRS activities
- Assume the role as ‘acting Customer Service Supervisor’ for the team when the Customer Service Supervisor is out of the office
present
Dallas, TX
Executive Customer Relations Specialist
Dallas, TX
Heidenreich-Cartwright
present
Dallas, TX
Executive Customer Relations Specialist
present
- Support leadership within the CS Network by helping to resolve complex customer issues and escalating systemic problems
- Resolve email contacts within established quality and service level goals
- Create and document new processes, and ensure both ECR and overall CS references are up-to-date
- Serve as the voice of the customer and the business to make decisions to react to escalations and prevent future ones
- Serve as an escalation path and mentor for CreateSpace, Kindle Direct Publishing, Amazon Video Direct and Author Central team members
- Serve as an escalation path and mentor for CreateSpace and Kindle Direct Publishing team members
- Periodically send detailed reports to Senior Customer Service Leadership
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
North Carolina State University
Bachelor’s Degree in Business
Skills
Skills
- Ability to quickly develop a full understanding in New Accounts, Transfer of Assets, Cashiering, and Account maintenance processing
- Ability to react well under pressure and manage difficult or emotional customer situations
- Ability to multi-task while maintaining careful attention to detail
- Ability to work effectively both individually and within a team environment
- Ability to work with a sense of urgency to meet deadlines and address competing priorities
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to manage multiple assignments
- Knowledge of Microsoft Office applications and databases
- A passion for the customer and ability to deliver exceptional customer service on a consistent basis
- Strong problem solving and decision making skills
15 Customer Relations Specialist resume templates
Read our complete resume writing guides
1
Customer Relations Specialist Resume Examples & Samples
- Probe for understanding of customer dissatisfaction and work towards mutually agreeable resolution
- Resolve customer issues regarding sales and service
- Field internal inquiries regarding customer contracts and billing
- Answer inbound customer requests via telephone in a live queue environment, email or chat or any additional method of inbound communication
- Elevate issues following escalation procedure timely and as appropriate
- Document all activities with customers in CRM per defined process and procedures
- Process service cancellations
- Investigate and respond to written inquiries, both from internal and external customers, in a timely and professional manner
- 1 year experience in an inside sales environment
- High School Graduate or General Education Degree (GED), College degree preferred
- Excellent customer service and telephone skills; excellent listener, excellent verbal and written communication skills
- Pleasant demeanor and phone presence
- Good time management skills and self-motivated
- Good analytical, problem solving and conflict resolution skills
- Ability to work independently and some day-to-day supervision
- Willingness to be part of a team environment
- The ability to accept and handle objections appropriately
- Knowledge of Microsoft Office suite (MS Word, MS Excel, MS Outlook)
- Knowledge working with CRM systems (Salesforce CRM Preferred)
2
Healthcare Customer Relations Specialist Resume Examples & Samples
- Work face to face with members helping them understand the process, answering questions specific to document being scanned, as well as, scanning and validating documents into ECF (electronic case file) while member is on-site
- Assist with research, troubleshoot, analyze and resolve issued or problems that may arise with in a case
- Interface with client to investigate, locate and retrieve documents both physically and electronically to ensure they are accurately attached to a members’ case
- Conduct quality assurance review of all daily production while ensuring daily logs are accurate and timely for client
- Lead daily production work and interface with client and business consultant on operational improvements
- Work with minimal supervisor, be self-reliant and requires good sound judgment
- Responsible for notifying leaders when there are service level or contract issues with meeting timelines and accuracy
- Process documents for web based computer program used by State workers in DHS Miles Enrollment Services. This entails scanning, indexing and uploading documents into confidential electronic case files, as well as, managing incoming, outgoing and return mail
- Clerical tasks may include, but are not limited to, general filing and records maintenance, preparing routine correspondence, word processing, compiling data for reports, preparing/editing presentations, verifying data, completing forms, data entry, processing various documents (i.e. claims forms and invoices), operating office equipment, maintaining records, account reconciliation, opening, sorting and distributing mail, duplicating, and other established general clerical tasks
- To adequately perform duties of the job must possess minimum of 6 months to a year of general administrative experience or equivalent level of education
- Strong data entry skills
- Basic knowledge of the administrative methods and acumen to develop the required administrative skills for the job
- Familiarity with using spreadsheets in Excel
- Ability to use automated information systems and web based programs
- Specific level of software skills of the job
- Knowledge of office equipment
- Ability to thrive in a self-paced environment
- Attention to detail and problem solving skills
- Possess strong oral and written skills
3
Customer Relations Specialist Resume Examples & Samples
- Ability to quickly develop a full understanding in New Accounts, Transfer of Assets, Cashiering, and Account maintenance processing
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Minimum of one to three years of customer service experience required
4
Customer Relations Specialist Resume Examples & Samples
- A passion for the customer and ability to deliver exceptional customer service on a consistent basis
- Capability of working in a fast-paced environment and showing a genuine interest in satisfying the customer, while meeting our service performance standards
- Professional telephone voice and phone etiquette
- Excellent analytical, oral and written communication skills
- Ability to multi-task: enter call criteria into database while listening to customer, view multiple screens and systems, and remain up-to-date on brand policies
- Can independently manage escalated customer issues in a supportive team environment
- PC skills: Microsoft Office—Word, Excel, Outlook, internet or other software/database skills
- Bi-lingual (French Canadian or Spanish) skills a plus
- Minimum 2 years’ experience in customer service and/or in a call center environment
- Previous experience managing escalated customer situations
- Gap Inc Brand store experience a plus!
5
Customer Relations Specialist Resume Examples & Samples
- Place outbound calls and leave messages without being intrusive
- Respond with empathy and understanding to customer inquiries in regard to billing, video problems, rates, programming, collections, and other miscellaneous issues
- Determine the cause of the customer’s video issue, and trouble shoot, following established procedures
- Make payment arrangements on delinquent or unpaid debt
- Sell cable television, high-speed data service and Digital Home Phone services to meet customer’s preferences
- Build rapport with customers, move the conversation forward, respond to their needs, deliver value and handle their concerns. When appropriate, close the sale
- Meet goals in regard to call center metrics, such as Service Levels, Productivity and Quality Assurance ratings
- Adhere to attendance standards in regard to assigned shifts
- Works with rest of team to identify issues that impede quality customer care
- Perform any research necessary to meet the customer’s request
- Organizational daily tasks to ensure follow-up on customers that are moving
- Some post-secondary preferred
- Strong technical trouble shooting skills
- Must be able to work in a fast-paced environment that requires self-motivation and initiative, along with the ability to work as part of a team
- Must have the ability to apply judgment in analyzing and resolving problems
6
Customer Relations Specialist Resume Examples & Samples
- Team with Customer Relations Specialists at the Everett Delivery Center (45-11) as well as Longacres (25-20), Seattle Delivery Center (3-802) and In Charleston
- Partner with the Everett-based lead Customer Relations Specialist who is responsible for integrating and fulfilling all logistical requirements on behalf of customers moving through the airplane delivery process
- Ensure there is a communication link between Customer Relations and Delivery Center managers to properly coordinate all customer-related activities linked to Boeing Commercial Airplane (BCA) Sales agendas
- Coordinate with different Boeing organizations and customer representatives to make independent decisions regarding customer-related expenditures on behalf of the Sales Organization
- Oversee food order requests with Eurest
- Cover off-hours aircraft flyaways as directed by the Customer Relations Lead
- Provide coverage at Seattle Delivery Center as required
- Implement logistics in accordance with company policies and procedures, and business courtesies, protocol and U.S. and foreign government guidelines. Apply knowledge of customer's customs and cultures in all aspects of the visit/event and provide sound advice and recommendations to others seeking knowledge
- Provide on-site direction for visits/events
- Document and share results and suggested improvements to enhance quality of ongoing customer support
- Reconcile all visit/events expenses (e.g., expense reports and invoices) between Boeing and vendors through review and evaluation of services provided in order to record actual expenditures, share results and authorize payment in a timely manner
- Propose business process improvements and when directed, lead process improvement planning efforts
- Perform with minimal direction and guide others in the assembly of data from multiple sources using applicable materials
- Apply knowledge of policies, procedures, regulations and standard best practices to deliver informational or technical materials (e.g., proposals, briefings, management reviews, status reports)
- Closely partner with organization's Event Operations team members regarding process development
- Together with other delivery center peers from across the organization, partner to streamline services and strive (wherever possible) for consistent service to our customers regardless of delivery center location
- Provide coverage for Customer Relations site lead during absences
- This position will require work outside of standard business hours (evenings, weekends, and holidays)
- Previous experience in event planning
- Proficient in the following programs: Word, Excel and Outlook
- Previous experience in a customer service role
7
Customer Relations Specialist Resume Examples & Samples
- Makes recommendations and revisions during agenda preparation and maintenance process (i.e., venues and timing), in order to suit the guest and event requirements
- Prepares the agenda drafts and final versions
- Executes agenda logistics including guest badging, transportation arrangements, catering, restaurant, car rental, hotel reservations, and tours
- Ensures that the administrative tasks associated with coordinating these visits, including posting all the invoice-related information, are completed
- Assisting with logistics for off-site and on-site business meetings and customer events
- May be requested to track reservation data for these activities and provide status reports
- Partners with BCA Customer Relations team members at the Everett, Seattle and Charleston delivery centers to fulfill customer-associated logistics
- Provides account coverage for peers who are out of the office for various lengths of time
- Monitors accounts when a senior Customer Relations Specialist requests assistance, either for the remainder of the day or per the manager's discretion
- Uses moderate knowledge of U.S. and foreign government regulations, international cultures, customs, company policies and procedures to assist with establishing these plans
- Actively increases skills and experience in visit/event planning
- Develops plans with appropriate supervision (e.g., site inspections, planning meetings and solicits information on venues)
- Establishes and maintains relationships with internal and external customers/suppliers
- Uses knowledge of company resources and vendor services to execute plans
- Experience utilizing Microsoft Word, Excel and Outlook
- Experience in organizing, planning and facilitating large scale events
8
Customer Relations Specialist Resume Examples & Samples
- Assist Customer Relations Specialists by providing support during their event planning meetings. This includes providing deliverables such as meeting agendas project schedules, action item logs, and project team member charts listing individual responsibilities. Provide local onsite support, as needed
- Provide onsite Customer Relations support at the Seattle and Everett Delivery Centers on an as-needed basis by arranging for customer rental cars, Boeing host-required badges, parking passes, and catering under the direction of more senior Customer Relations Specialists
- Act as the business partner to Boeing Traffic for all airshow and major event shipments. Interface with warehouse and Boeing Store personnel to pull giveaways, exhibit structure, and materials related to these activities
- Provide back-up coverage to peers
- Submit requests for credentials applications on behalf of air show and exhibition attendees. Track progress by working with airshow organizers
- Participate in airshow/exhibition planning meetings, if required
- Create and maintain annual airshow/exhibition calendar. (Airshow/exhibition name, location, dates, CR project leader. Post on CR SharePoint)
- Keep airshow/exhibition files on the SharePoint up to date by uploading signed copies of contracts and other pertinent documentation
9
Executive Customer Relations Specialist Resume Examples & Samples
- Resolve customer escalations that originate from Customer Service (CS) or other teams and Amazon (AMZN) corporate executives
- Respond and resolve customer complaints filed with the Better Business Bureau, Attorney General’s Office or similar protection agencies
- Identify and drive process improvements to customer facing issues in cooperation with senior management, our development teams, operations, customer experience, and product management
- Resolve email contacts within established quality and service level goals
- Drive root cause analysis of top level escalations
- Recognize system, quality, and process concerns contributing to poor author and publisher experiences and share with CreateSpace and Kindle Direct Publishing
- Serve as an escalation path and mentor for CreateSpace and Kindle Direct Publishing team members
- Serve as the voice of the customer and the business to make decisions to react to escalations and prevent future ones
- Communicate effectively with other departments, in and outside of Indie CS , in researching complaints and acting as a CS resource
- 2 years of CS experience
- 6 months' experience handling escalated customer issues
- Proficiency in Outlook and MS office applications
- Demonstrated conflict resolutions skills with a focus on quality
- Experience leading projects and coaching others
- Must be able to think creatively and possess strong analytical and problem solving skills
- Strong attention to detail and excellent written and oral communication skills required
- Ability to multi-task and make tough decisions in a fast-paced environment
- Ability to work with technical and non-technical business owners to accomplish goals
- Experience working in startup and internet technologies
- Experience in CSP, KDP platform
- Experience investigating and drafting responses to senior leaders
- High level of computer navigation skills; experience using Salesforce, Remedy, CSC, Yuma
- Fluent in multiple non-English languages
- Minimum 6+ months in Amazon
- Sound judgment, decision making and conflict resolution skills in pressure situations
10
Executive Customer Relations Specialist Resume Examples & Samples
- 3+ years of handling escalated customer contacts
- Experience managing small projects and driving process improvements
- Ability to multi-task and make tough decisions in a fast paced environment
- Ability to work with technical and non-technical business owners to get things done
- High level of computer navigation skills
11
Customer Relations Specialist Resume Examples & Samples
- Typically requires an associates degree or equivalent. Equivalent professional sales experience may be substituted in lieu of education
- Previous work in a biotech, clinical lab, or life science company is preferred
- Must demonstrate a basic understanding of applicable industry regulations and have knowledge of computer operations and applications
- Must be customer focused and possess: (1) the ability to identify issues; (2) organization skills to maintain flow of work within the unit; (3) good interpersonal, verbal and written communication skills to interface with internal employees and external customers; (4) the ability to use judgment in handling customer inquiries and tact and diplomacy in resolving customer problems and; (5) the ability to maintain the confidentiality of sensitive information
- The ability to work both independently and in a team environment is essential as is the ability to work extended hours and travel as required
12
Customer Relations Specialist Resume Examples & Samples
- Contact partners to ensure data captured for missing service entitlements. Upload missing data into SAP
- Assist sales/customers with inquiries regarding solutions on certain end user sales deals. Handle the email inquiries received in the group box for PS Support
- Maintain SAP database when new SKU’s are set up, adding requirement from service support
- Maintain installer’s website on services that require completion before billing
- Run and distribute monthly reports to the vendors to ensure customer receives service certificates and sales orders can be billed
- Validate and process distributors SPIFF/MDF claims. Interface with customers, credit and sales to resolve chargebacks
- Update daily ETA report for Mobility and post to Share Point as well as E2Open for channel/reseller partners
- Process customer orders as needed which includes: allocate product to orders based on SCM direction. Monitor delivery dates and escalate to appropriate area for resolution
- Coordinate with whose staff to monitor/change order status, shipping point, etc
- Review and support customer orders and requests for installation projects or product replacements through correction of incorrect SKU based on product compatibility/configuration, recommendation of alternative products, accessories, and/or competitive products
- Participate in projects as requested by management to enhance/improve the daily workload and increase customer satisfaction. #LI-NR1
- Ability to negotiate and influence stakeholders at all levels
- Proactively promotes cross-team collaboration and builds commitment to ideas
- Decisive, focused and proactively drives for execution
- Excellent organization and time management skills required
- Strong ability to work collaboratively between multiple departments and Sales Organizations
- Ability to identify and expedite critical issues
- Ability to follow-up and insure tasks are completed to the satisfaction of the business
- Mindset dedicated to delivering an ever-increasing level of support throughout the organization
- College degree or equivalent work experience preferred
- Minimum 4 years of relevant Sales/Marketing Administrative Mgt / Support
- Solid understanding of business conditions, environment and sales company organization
- Prior front line business experience preferred
- Strong PC skills (Excel, Word, Outlook, Powerpoint)
- Excellent working knowledge of SAP and BW preferred
- Prior experience/knowledge of specific product line within PNA or competitor strongly preferred
- Excellent communication and customer service skills
- Ability to write clear, concise emails
- Good writing / documentation skills
13
Customer Relations Specialist Resume Examples & Samples
- 90% Sales and Service
- Provide in depth coaching to CCA BMO Cards CS during their customer calls in order to support the CCA and provide exceptional customer service
- Take “ownership” of the customer situation when assisting CCAs to ensure issues are escalated in a timely and appropriate way
- Serve as the prime contact for all BMO Cards Customer Service escalations, pro-actively working to address any customer concerns not resolved at the CCA BMO Cards CS level
- Leverage marketing promotions and programs into the customer conversation where appropriate, especially to retain customers-at-risk
- Maintain well-organized, accurate, valid customer information resulting from escalations ensuring information is captured and presented in a manner that maximizes the use of Bank technology
- Respond to queries from CCA’s related to technology and process matters and ensure they understand how to complete specific transactions/ activities and adhere to prescribed processes and regulatory requirements
- Provide exceptional sales and service to BMO customers or prospects by handling incoming calls to the CCC in an informed, professional and efficient manner
- Probe to understand customer needs and provide advice related to personal credit card strategies that meet the customers objectives and manage all transactional outcomes of the call in a professional and accurate manner (e.g., complete any relevant administration requirements)
- Identify opportunities to make qualified referrals to other groups within the CCC as identified to ensure that customer needs are met
- Process customer requests, following established processes including generating service requests in order to complete financial and non-financial transactions, accurately, within specified time frames and in accordance with Bank policies and procedures
- Follow all BMO policies and procedures during customer calls in order to minimize risk to the business and provide the customer with appropriate information as per established regulations. Perform any required documentation after the call is completed to ensure an accurate processing of any customer request
- Maintain current knowledge of the credit card industry, practises and trends and integrate into customer conversations in a professional manner
- Completed high school education, or equivalent work experience
- In depth knowledge of BMO credit card products
- Knowledge of competitive market place and trends in product offerings
- Knowledge of all Customer Contact Centre operational processes and policies
- Good knowledge of call center technology, processes and metrics (i.e. New Credit Card System (NCCS), Process Access Library (PAL))
- Communication skills (verbal & written) (In-depth)
- Proven conflict resolution skills (In depth)
- Organizational awareness (Basic)
- Some success working in a similar and/or related sales & service environment (Basic)
- Some understanding of Risk Management & Compliance (Basic)
14
Executive Customer Relations Specialist Resume Examples & Samples
- Customer Centric
- Detail orientated
- Open-minded
- Innovative
- Accountable
- Influential
- Resolve complex customer issues that have been escalated to the Amazon CEO, Senior VPs, or Directors
- Dive deep into and analyze the root cause of customer pain points and partner with business teams for mutually beneficial resolutions that will impact the broader customer base
- Periodically send detailed reports to Senior Customer Service Leadership
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes, and ensure both ECR and overall CS references are up-to-date
- Be an effective member of a virtual team by collaborating consistently with team members not in your physical location
- Support leadership within the CS Network by helping to resolve complex customer issues and escalating systemic problems
- Previous or current relevant customer service leadership role experience. This should be clearly listed in your application/resume
- Exceptionally strong customer handling and conflict resolution skills; focus on quality in customer care
- Detail-oriented, analytical, proactive approach to problem-solving and identification
- Displays good judgment and discretion
- While frequent travel is not expected, the job may require occasional air travel
- Project leadership experience (demonstrated success in managing medium to large scale improvement project from inception to resolution and validation)
- Project management skills (communication, planning, documentation); proven ability to identify opportunities, and drive them through to completion (kaizen, six sigma, project management methods)
- Bachelor's degree from an accredited program or 2+ years previous Amazon experience
- Degree in English, Business or related field preferred
- Formal training in Relationship Skill/Business Management
- HTML skills for creation of departmental and interdepartmental documentation and communication
15
BB Customer Relations Specialist Resume Examples & Samples
- Identifying customer needs and developing customised solutions according to Nespresso guidelines
- Managing a portfolio of OOH high value customers (HVC)
- Reactivation of existing customers through presentation of new products and services
- Liaising with our B2B Sales Support team and other Sales teams to ensure flawless execution
- Tailoring our value proposition to increase business with existing customers / maximize our penetration rate
- Maintaining and nurturing relationships with key decision makers to build partnership
16
Customer Relations Specialist Intern Resume Examples & Samples
- Provide assistance and information on all aspects of product knowledge, sample accessioning processes and clinical information within their scope of expertise in accordance with official Standard Operating Procedures for Customer Service
- Answer and triage incoming customer calls, ensuring the calls are received by the right person in a timely manner and documented appropriately
- Must have strong interpersonal and organizational skills. Excellent listening, oral and written communication skills, and professional telephone manner
- No disqualifications for employment in the US lab industry as determined by the Federal Government
- Strong customer service orientation and willingness to prioritize needs of those seeking information from the Company
- Ability to multi-task and an attention to detail
- Able to prioritize and drive to results with a high emphasis on quality
- Strong communicator with ability to maintain open communication with internal employees, managers and customers as needed
- Able to integrate and apply feedback in a professional manner
- Demonstrated ability to handle technically complex material and articulate technical concepts
- Flexibility with respect to working hours as some shifts will require early morning arrivals to handle calls from East Coast
- Salesforce, WAVE Analytics, & OM knowledge is a plus
17
Customer Relations Specialist Resume Examples & Samples
- Market intelligence data gathering
- Customer communication and follow up for the new service inquiry process
- Complete residential applications & manage customers through the process up to scheduling the meter set
- Coordinate with internal business partners to assist customer(s) through the field visits required for service installations
- Ensure all required paperwork is accurately complete and properly submitted
- Follow up with customers as dates and schedules are updated or modified
- Proactive notifications for customers through the no access process
- Complete analysis of accounts for inspections, meter changes and non-registering meters including work queue completion for billing/updates/comments received from the field
- Work with Design & Construction to manage communication with customers throughout the new customer or conversion process
- Facilitate complaint resolution resulting from Field Operations work at the customers premise
- Support the field operations group in obtaining SAP numbers or sending proper service orders
18
Customer Relations Specialist Resume Examples & Samples
- Answer and address inbound calls from customers, sales representatives, regional directors, account managers and district managers
- Communicate with customers by phone and/or email to provide information about Cellular Sales and Verizon Wireless policies, products, and services
- Assess the validity of customer complaints and requests to determine the best course of action
- De-escalate hostile customer situations and address customer grievances
- Assist customers with the tracking of refunds, rebates, and other items related to a sale
- Provide documentation to regional directors concerning fraud, internal churn, and market/company trends
- Follow up with customer requests in a timely manner
19
Customer Relations Specialist Fluent Resume Examples & Samples
- Fluency in German
- Good English (internal communication only)
- High level of planning and organizational skills
- Experience in MS Office Products
20
Customer Relations Specialist Resume Examples & Samples
- Handle customers’ calls; route to appropriate management or service personnel
- Create and maintain customers’ account services and payments
- Direct Administrative Specialist duties
- Initiate collections and prepare deposits
- Process personnel documents and maintain accurate timekeeping
- Generate correspondence and branch performance reports
- Prepare purchase requisitions and process service/supplies invoices
21
Customer Relations Specialist Resume Examples & Samples
- Intermediate typing and 10- key calculator skills
- The ability to complete multiple tasks during a given period
- Effective communication and interpersonal skills
- The ability to compose correspondence to internal and external customers
- Excellent follow-up and organizational skills
- The ability to pass a background check including a drug screen
22
Customer Relations Specialist Resume Examples & Samples
- Provide assistance and information on all aspects of product knowledge, sample accessioning processes and clinical information within their scope of expertise in accordance with official Standard Operating Procedures for Customer Service. Requests that can be addressed by scripted responses anticipated in the Knowledge Base should be handled in the manner prescribed. Other questions should be handled with sensitivity, common sense and referrals to others in the Company as circumstances require
- Appropriately triage and direct callers to Medical Affairs, Patient Advocacy, Regulatory, Public Relations, as needed
- Some calls that come in will be GHI-specific, but not addressed by the Knowledge Base. In these cases it will often be appropriate for the calls to be forwarded to the designated personnel at GHI with responsibility for official communication with external parties. CRSs will need to log these calls into the system, set realistic expectations with callers regarding the timing of an official reply, and ensure the calls are received by the right person in a timely manner
- Appropriately field calls for reimbursement and billing and direct them to Billing Vendor, Quadax for follow up and resolution
- Provide insides sales support to field sales staff: Regional Oncogenomic Liaisons (ROLs), Genomic Natational Account Reps (GNAMs), Regional Managers (RMs) and Director of Sales Ops when needed. It is essential that the Customer Service team provide the outside field staff with timely communication on their accounts, practices and orders
- Provide new physician outreach calls to all new accounts and ordering physicians regarding Oncotype Dx and our product
- Maintain a productive operational relationship with the Information Technology department forthe operation of CRM system for CRS activities
- CRSs are required to support the Sample Accessioning staff with sample intake accessioning with Standard Operation Procedures
- Participate in sales administration/operations activities as necessary. These activities may include shipment of promotional materials and other items to sales representatives; managing materials inventories; developing and producing sales reports; developlment of items for inclusions in the sales force reference guide, etc
- Assist in building on existing customer base by providing the highest level of customer service and support
- Maturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalate queries to higher authority
- Highly effective at overcoming obstacles – tenacious and resilient
- Flexibility to cross-train in other areas of the lab where qualifications and procedures allow
- Willingness to adhere to strict procedures for database management and approved responses to selected queries
- Minimum of 3-5 years customer service experience in health care/lab or pharmaceutical, industry preferred
- Must have strong interpersonal and organizational skills. Excellent listening, oral and written communication skills
- Experience following and/or developing Standard Operating Procedures (SOPs)
- Comfortable in working in a laboratory environment and able to handle specimens
- Superb follow-through skills and relationship management required
23
Customer Relations Specialist Resume Examples & Samples
- Answer in-coming calls from the customer service 800 hotline during business hours, and reply to phone messages left overnight when the phones are not staffed. Document all calls accordingly into Salesforce according to Customer Service Policy and Procedures
- Appropriately triage and direct callers to Medical Affairs, Patient Advocacy, Regulatory, Public Relations as needed
- Some calls that come in will be GHI-specific, but not addressed by the Knowledge Base. In these cases it will often be appropriate for the calls to be forwarded to designated personnel at GHI with responsibility for official communication with external parties. CRSs will need to log these calls into the system, set realistic expectations with callers regarding the timing of an official reply, and ensure the calls are received by the right person in a timely manner
- Appropriately field calls for reimbursement and billing and direct them to the our Billing Vendor, Quadax for follow up and resolution
- Maintain a productive operational relationship with the Information Technology department for the operation of Salesforce system for CRS activities
24
Customer Relations Specialist Resume Examples & Samples
- Processes customer requests and inquiries: quotes price and delivery information to field sales, customers and/or distributors; follows up with customers/distributors and representatives on quotations; processes return orders by issuing return material authorizations and validating returns; obtain approval to issue and enter credit memos; enter replacement orders; responds to order status requests
- Maintains contracts and administers customer purchase orders: accepts and enters customer/distributor purchase orders; conducts purchase order reviews; communicates with customer/distributors via letters, telephone and fax; maintains customer contracts and annual purchase agreements; confirms orders; completes change notices on new or existing parts; maintains decode system
- Interacts with staff to remedy or address customer/distributor situations: participates in staff and/or plant meetings to resolve customer/distributor order problems; checks status of engineering documentation affecting customer orders; resolves accounting problems such as price discrepancies, freight changes and short shipments
- Produces periodic report for major orders and annual purchase contracts
- May also support company configuration management and inventory activities as needed: prepare monthly reports for cycle count and pick-lists count for monthly highlights; prepare and participate in yearly physical inventory; work with the receiving department and the project managers to control and maintain project inventory
- Performs other information processing or services related task as required by supervisor
- Associates Degree preferred
- Minimum six months Administrative, Customer Support, and/or Inventory experience. Or Equivalent combination of education and experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and ISO 9000 and company procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
- Strong attention to detail and accuracy; ability to use facsimile machine, copier, computer, and typewriter; good interpersonal skills
- Computer - ability to use Microsoft Office Products (Word, Excel, Powerpoint); Microsoft Windows; DataEase; copier; printer; fax
- This is an office-based position
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. General vision abilities required by this job include close vision, color vision, and ability to adjust focus. The noise level in the work environment is usually moderate
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Customer Relations Specialist Resume Examples & Samples
- Follows Company established guidelines and procedures for reviewing, researching and resolving complaints while documenting all actions in CMS
- Provide excellent customer service and return all calls within or before specified time frame
- Projecting
- Will assist in all other Call Center Operations and special projects as assigned
- All other duties as assigned by members of the department’s management team
- Experience with Database Management, MS Office (Excel, Word, and Outlook), Complaint Management Systems, and Internet savvy
- Experience with SAP Database system and Live Person programs a plus
- Ability to read, write and speak clearly in English
- Ability to multi-task and effectively handle a fast paced environment while being detail oriented
- Ability to present information to customers, clients, and other members of the organization
- Ability to add, subtracts, multiply and divide in all units of measure (including square footage), using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent
- Ability to apply common sense and the understanding to carry out instructions furnished in written, oral or diagram form
- Develops cohesive solutions that resolve customer concerns
- High school
- Equivalent
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Customer Relations Specialist Resume Examples & Samples
- Follows Company established guidelines and procedures for reviewing, researching and resolving complaints
- High school diploma or GED required; some college or formal technical school education preferred
- 1 to 3 years of previous experience in similar industry
- Sitting
- Using hands to finger
- Handle or feel (data entry, handling samples,
- Standing and walking
- Stooping or kneeling
- Lifting up to 10 pounds
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Customer Relations Specialist Resume Examples & Samples
- Typically requires an Associates degree or equivalent along with two or more years progressive sales or customer service experience in the product field. Equivalent professional experience may be substituted in lieu of education
- Previous SAP experience (Sales & Distribution module) preferred
- Most possess a basic understanding of applicable industry regulations
- Must possess a basic knowledge of computer operations and applications, including familiarity with Microsoft Word and Microsoft Excel software
- Must be customer focused and possess: (1) the ability to identify and analyze issues; (2) organization skills to maintain flow of work within the unit; (3) good interpersonal, verbal and written communication skills to interface with internal employees and external customers; (4) the ability to use judgment in handling customer inquiries and tact and diplomacy in resolving customer problems
- Ability to work both independently and in a team environment is essential
- Able to work extended hours as required
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Customer Relations Specialist With French for HP Account Resume Examples & Samples
- Fluency in French
- Proactivity. Eagerness to learn and improve
- Previous experience in customer facing environments
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Customer Relations Specialist, Lead Resume Examples & Samples
- Support the Customer Service Supervisor in all aspects of managing the Customer Service department
- Work closely with the Customer Service Trainer in the creation of Customer Service training programs for both new hires as well as in–service training sessions for existing team members
- Participate in both inter-department and intra-department meetings and share in the mentoring and coaching of all Customer Service Staff
- Work closely with the Leads of the Pre-Post and Sample Accessioning Teams to provide consistent and on going support to the entire customer service department
- Liaison with Quadax, our reimbursement vendor, on all escalated benefit investigation and reimbursement issues
- Liaison for the histology / pathology department when the Customer Service Supervisor is not available
- Liaison for the Medical Affairs department when the Customer Service Supervisor is not available
- Assume the role as ‘acting Customer Service Supervisor’ for the team when the Customer Service Supervisor is out of the office
- Answer in-coming calls from the customer service 800 hotline during business hours, and reply to phone messages left overnight when the phones are not staffed. Document all calls accordingly into CRM and SARP according to Customer Service Policy and Procedures
- Respond to inquiries posted through our company website and document each inquiry appropriately in CRM
- Responsible for managing the tasks and inquiries posted to the customer service queue on a rotational basis. Responsibilities may include but are not limited to: placing pathology failure calls to physicians, managing cases outside of clinical validation criteria, communicating with Site Coordinators on Clinical Trials protocols, correcting errors to patient reports, responding to international inquiries, following up with Quadax on reimbursement / appeals issues .Triaging clinical consultations to Medical Affairs
- Provide inside sales support to the field sales staff: Regional Oncogenomic Liaisons (ROLs) Genomic National Account Reps (GNAMs), RMs and Director of Sales Ops when needed. It is essential that the Customer Service team provide the outside field staff with timely communication on their accounts, practices and orders
- Maintain a productive operational relationship with the Information Technology department for the operation of CRM system for CRS activities
- Communicate initial and ongoing CRS needs to the IT group for modification of the CRM system on behalf of the CRS team
- CRSs are required to support the Sample Accessioning staff with sample intake and accessioning in accordance with Standard Operating Procedures
- CSRs are responsible to performing daily Quality Control checks on all sample accessioning requisitions prior to report generation and work closely with the Clinical Laboratory Scientists (CLS) to ensure the highest level of quality is achieved in the handling or patient samples and requisitions
- Participate in sales administration/operations activities as necessary. These activities may include shipment of promotional materials and other items to sales representatives; managing materials inventories; developing and producing sales reports; development of items for inclusion in the sales force reference guide, etc
- An excellent team player – highly effective in working with others but also capable of working independently as necessary
- Highly effective at assimilation of large body of complex scientific material
- Basic scientific aptitude that will allow rapid learning of new technologies and clinical data associated with GHI services
- A deep understanding of drivers of customer satisfaction and an overt willingness to be an internal champion at GHI for both the field sales team and health care providers
- Ease of working with internal and external groups in reinforcing policy as well as accepting of suggestions for improvement
- Demonstrated effective Leadership skills at GHI
- Minimum of 6 months experience as an CRS II at GHI or equivalent
- Significant PC knowledge & Windows OS experience
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Customer Relations Specialist Resume Examples & Samples
- Develops relationship with allocated customers
- Accepts all orders (from customer or overseas office) and processes them for handover to Operations
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Provides spot quotations and closes contract
- Takes and handles customer inquiries e.g. Track and Trace
- Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
- Takes and registers all customer complaints
- Drives solution of customer complaints by solving it directly or assigning tasks to other function
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
- Take and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)
- Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates
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Customer Relations Specialist Resume Examples & Samples
- Take incoming calls from our customers and provide excellent Customer Service
- Process incoming orders and enter notes in the system
- Answer questions on shipping rules & regulations, delivery alternatives and other solutions provided by our organization
- Provide price quotes as requested
- Complete required shipping documents and paperwork as needed
- Monitor all packages and shipments to insure arrivals and deadlines are met
- Respond to problems, offer solutions and insure customers are responded to in a timely manner
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Customer Relations Specialist Resume Examples & Samples
- Ensure all customer issues and concerns are resolved promptly
- Make daily follow up calls to customers who have serviced their vehicles and attempt to resolve any concerns
- Meet and greet customers promptly in a professional and courteous manner
- Engage with customers waiting for their vehicles in the customer lounge
- Work closely with the service drive team to ensure things run efficiently
- Make daily observations of service department concerns and report to General Manager daily/weekly
- Follow up with Customers to ensure CSI (Customer Satisfaction Index) scores are maintained at region level
- Arrange the Monthly New Owner Event for new customers (evening)
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors
- 1+ years previous experience as a customer relations representative
- Auto Dealership experience a PLUS!
- ADP/CRM Dealer Services experience is a PLUS!
- Social Media experience a PLUS!
- Outstanding communication skills in both verbal and written
- Excellent customer service, computer and typing skills
- Bilingual a PLUS!
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Executive Customer Relations Specialist Resume Examples & Samples
- Recognize system, quality, and process concerns that impact the customer experience
- Serve as an escalation path and mentor for CreateSpace, Kindle Direct Publishing, Amazon Video Direct and Author Central team members
- Serve as the voice of the customer and the business to resolve high-level escalations and prevent future ones
- Communicate effectively with other departments, in and outside of Indie CS, in researching complaints and acting as a CS resource
- 2+ years experience in Kindle Direct Publishing or CreateSpace CS
- 6+ months' experience handling escalated customer issues
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Customer Relations Specialist Resume Examples & Samples
- Good customer service skills or prior experience
- Demonstrated timely, consistent job attendance history
- Solid computer, grammar and multi-tasking skills
- Strong attention to detail, time management and decision-making skills
- Must be comfortable working in a fast-paced, high-volume call center
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Customer Relations Specialist Resume Examples & Samples
- Develop and lead the overall planning and execution of meetings/events while supporting the Boeing Corporate goals and objectives
- Interact with external and internal customers and executives
- Gather high-level event requirements
- Lead major event teams (cross-functional)
- Ensure adherence to plans, customer commitments, budgets, schedules and Boeing and customer ethics, regulations and guidelines
- Works well within a team environment with minimal onsite supervision to achieve business goals and objectives
- Provide on-site project management of resources for the meeting/event
- Conduct event site inspections and determine logistics content for associated vendor contracts
- Lead planning meetings
- Provide account coverage to peers
- Develop and maintain relationships with internal and external customers/suppliers and continue to develop already extensive awareness of cultural norms and customer preferences
- Solicit feedback, conduct process reviews and share improvement suggestions for future events
- Anticipate customer requirements and make recommendations
- Travel independently or with others domestically and internationally at the frequency required to support business requirements
- As required, work holidays, evenings and/or weekends to support meetings/events
- This position requires at least three years of experience in planning organizing, facilitating, and/or executing large scale meetings and events
- This position requires at least three years of experience in a customer service role
- This position requires at least three years of experience building relationships with internal and external customers
- Candidates must be willing and able to travel both domestically and internationally at least 25% of the time
- Candidates must have experience with the following Microsoft Office Products: Word, Excel, and Outlook
- This position requires candidates to work occasional overtime
- A Bachelor's degree is preferred
- Experience with Microsoft Access and PowerPoint is preferred
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Customer Relations Specialist Resume Examples & Samples
- Performs outbound calls to customers to follow-up on service received
- Answers inbound customer service calls with an open, friendly greeting
- Utilizes strong listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Uses strong communication skills to communicate/empathize with customers
- Updates customer information in the system through accurate, timely data entry
- Provides reliable follow-up with the customer within the communicated window of time
- Entering payroll and ensuring accuracy
- Performing Accounts Payable
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Sales Customer Relations Specialist Resume Examples & Samples
- 4 year Bachelor degree (Business, Math, English preferred). New college graduates encouraged to apply!
- 0-2 years’ experience in either production control, order administration or customer service preferred
- Expert level Excel skills
- Must be a U.S. Citizen or Green Card Holder
- Must be able to work in a fast paced environment with multiple priorities
- Must be able to interface cross functionally across the organization. This includes working within a team environment to meet the objectives
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Customer Relations Specialist Lead Resume Examples & Samples
- 2 or more years of customer service experience within CreateSpace, KDP or Author Central
- 6 months or more of phone and email de-escalation experience
- Fluent in English; possess the ability to effectively speak, read, write, and edit
- Proficiency in Microsoft Outlook and working knowledge of MS Office applications
- Proven record of meeting and exceeding performance goals in current position
- Ability to work a flexible schedule including evenings, weekends and holidays is required
- Bachelor’s or equivalent degree
- Experience in a leadership and/or mentoring capacity
- Aptitude to quickly learn new systems and software
- Experience using data and metrics to test theories, confirm assumptions and measure success
- Experience with lean and/or Six Sigma tools and methodologies
- Intermediate to advanced Microsoft Excel skills
- Strong analytical skills that can be used to identify patterns, outliers and opportunities
- Ability to deep dive/analyze customer related data and draw conclusions, leading to improvement initiative recommendations
- Ability to complete tasks with accuracy and with strong attention to detail
- Ability to multi-task & prioritize, with strong organizational and follow-up skills
- Subject matter expert in multiple Indie Publishing businesses
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Customer Relations Specialist Resume Examples & Samples
- Managing a portfolio of B2B high value customers
- Supporting and expansion of customers and maintaining contact with existing clients
- Lead generation and identification of potential customers
- Perform Pulse checks / Loyalty calls to our existing customers
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Customer Relations Specialist Resume Examples & Samples
- A proven track record of working in a customer-facing role and dealing with customers on the phone
- Experience of dealing with customer complaints
- Excellent attention to detail, as well as the ability to see the bigger picture
- Experience of finding customer-focused solutions to problems
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Customer Relations Specialist Resume Examples & Samples
- Intercept contacts before they become escalations
- Resolve customer escalations that originate from CS or other teams by serving as a second tier of escalation resolution
- Ensure that escalations are resolved to the satisfaction of the publisher
- Raise business visibility on escalations as necessary and recommend ways to prevent similar issues in the future
- Monitor and moderate Community forums
- Field, research, and resolve customer inquiries from email and phone queues
- Draft SOPs/Blurbs for improved internal efficiency
- Communicate effectively with other departments, in and outside of CS, in researching complaints and acting on behalf of ECR
- Serve as an escalation path and mentor for team members
- Recognize system quality, and process concerns contributing to poor content provider experiences
- Drive root cause analysis of escalations
- 1+ years of experience in KDP, CreateSpace or Author Central CS
- Experience with Outlook, Microsoft Office Suite, and Amazon CS systems
- Ability to work nights, weekends, and overtime as needed
- High School or equivalent degree
- Demonstrates the ability to deep dive and analyze customer related data, draw conclusions, and recommend ways to improve the customer experience
- Demonstrates the ability to resolve escalated customer issues to the customer’s satisfaction through phone or email communication
- Able to explain technical details in simple terms
- Able to work as an effective team member
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Customer Relations Specialist Resume Examples & Samples
- You will partner with senior executives in defense and global sales & marketing to coordinate customer engagement, leadership meetings and company-sponsored events
- You will manage vendors, negotiate contracts, prepare and deliver executive event briefs, lead or assist with customer engagements at various venues and assess event effectiveness
- Clear understanding of customer requirements; familiarity with international cultures and customs, and strict adherence to company guidelines, policies, and procedures
- You will continuously collect, integrate and disseminate information to all stakeholders to ensure execution to the plan
- You will also facilitate process improvements based on in-depth analysis of feedback from stakeholders and conduct process reviews with planning teams
- Experience in corporate-sponsored event planning
- Experience managing and creating supplier/vendor partnerships
- Extensive experience supporting senior executives
- Experience in a role that required extensive knowledge of contracts, protocol, business courtesies, project management and budget management
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Customer Relations Specialist Resume Examples & Samples
- Projecting a professional company image at all times
- Communicates and coordinates with internal departments, including Store Managers/Regional Managers when necessary for customer related issues
- Places outbound calls as necessary to resolve issues and returns calls promptly
- Acts as liaison between store management and customer for more in depth customer service issues, i.e., quality, complaints or compensation
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Records precise details of customer inquiries, comments and complaints, properly escalating concerns that may require management intervention
- Respond to customer complaints using standard business writing protocol as well as standard verbal skills
- Records details of actions taken regarding complaint resolution, notifications, and all other aspects of the complaint
- Keeps knowledge current in regard to entire product line and possible applications
- Educate customers on the subject of wood flooring terminology, features and benefits of products in order to improve customer’s product knowledge as well as installation requirements and ensuring customer satisfaction; these abilities are essential
- Accommodates customers in regard to past due deliveries, emergency shipments and overnight/next day delivery. Follows company procedure to ensure prompt delivery in a cost effective manner
- Accesses the queue answering customer calls as business needs dictate
- Provides excellent customer service using proper tone, voice inflection, call control and empathy, while expressing information clearly and concisely
- Using SAP; independently and accurately answers all inquiries regarding; order status and delivery status
- Using SAP and LL Website; answer product and pricing inquiries
- Keeps knowledge current in regard to product line and installation technique
- Provides basic technical assistance
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Customer Relations Specialist Resume Examples & Samples
- Handle escalated customer issues including all communication, follow up and feedback
- Respond to customer feedback surveys, social media and BBB inquiries/complaints
- Work directly with customers to research, troubleshoot, and resolve issues in a timely manner
- Document and track case history, case status and solutions
- Communicate with engineering, operations, and project management teams to improve customer service
- Improve quality and quantity of content in knowledge base articles
- 3 years of customer service experience in a call center environment preferred
- Excellent written and verbal communication skills required (writing sample required)
- Ability to accurately type 55 words/minute
- Ability to adapt in a fast pace changing environment
- Passion for customer service and support
- Proficient in Excel, Word, and other Microsoft and related applications
- Ability to work independently to make decisions and solve problems
- Propensity to stay calm and reasonable under pressure
- Team player attitude a MUST!
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Hospitality Resort Customer Relations Specialist Resume Examples & Samples
- Performs a wide variety of tasks inclusive of facility, grounds, and boat cleaning and maintenance; food preparation and presentation; activity coordinating and execution; and host services for corporate, product line, and client executives and spouses
- Provides chauffeur services for guests as required. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations
- Possession of a chauffeur license
- Must be willing to work in a highly integrated and demanding environment requiring extended work hours, extensive coordination, flexibility, and customer service skills
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Customer Relations Specialist Resume Examples & Samples
- Verifies that operational activities related to customers’ payment, returns, home delivery, product handover, car loading, complaints and claims resolution occur at a high quality level so that customers can and like to shop in a multichannel retail environment
- Supports and advises the customer service team to ensure customers leave with a positive impression of IKEA and want to come back and shop more frequently
- Contributes to the creation of the country business plan
- Evaluates and improves relevant working methods to secure co-worker competence when meeting the customer
- Examines customer-related and financial key performance indicators, and act with business partners on the root causes of customer dissatisfaction and other cost drivers
- Serves as the business owner of applicable IT systems that support the payment, returns, home delivery, product handover, car loading, complaints and claims resolution process
- Supports business and functional improvements proactively using customer and market insights
- Understanding of customer relationship business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment
- Experienced in creating and implementing action plans, meeting agreed budgets, providing clear directions and following up goals
- Proven experience of being a valuable contributor to customer satisfaction and national results
- Self-confident and determined decision-maker with the ability to influence through the use of customer insights
- Knowledge about how to manage and develop complex processes
- Knowledge about other IKEA organizations and their working methods
- Ability to lead in a changing environment
- Strong organizational skills and the ability to prioritize
- Proven record of a successful senior management position in a people-centric organization
- ]Ability to communicate confidently and clearly in the local language(s) and English
- Ability to inspire others
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Pioneer Pump-customer Relations Specialist Resume Examples & Samples
- Proactively anticipate customer needs and identify any potential opportunities or issues; lost sales. Create recommendations and facilitate actions accordingly. (Requires a strong knowledge of the account, products and daily interaction on a high level)
- In the various market segments, support the marketing strategy to create new relationships; new customers, new markets
- Serve as the customers voice, including marketing, product, professional services and sales
- Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support
- Communicate frequently with customers on updates, information, concerns and suggestions
- Mining the various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers' perceived expectations and needs
- Identify potential upsell, new product, substitution or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity
- Manage deliverables specific to meeting the teams strategic objectives
- Use customer benchmark data to highlight customer's strategic success and provide ongoing recommendations for further optimization
- Communicate & coordinate with internal departments (Product Managers/Sales Team)
- Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser -- setting up & defining process per customer's requirements)
- Complete forms, applications and/or customer requests
- Business Travel required as needed. Participate in Customer visits, trade shows and/or exhibits
- Bachelors degree (preferred)
- Five to seven years of relevant experience or training in customer service or a related field (required)
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Customer Relations Specialist Resume Examples & Samples
- Initiates/facilitates complaint and grievance process management (intake, investigation, processing, response, file maintenance)
- Manages survey processes and report functions supporting MHS process improvement initiatives
- Facilitates interpreter services and LEP procedures
- Maintains accurate records and completes reports and projects in a timely manner
- Intermediate knowledge and expertise in Microsoft Office Suite products
- Knowledge of the Mercy Alliance system
- Knowledge of regulatory standards for rights and ethics and patient safety
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Customer Relations Specialist Resume Examples & Samples
- Demonstrate understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS and relevant vulnerable customer guidance
- Ability to demonstrate systematic thought processes and plan and manage own workload/delivery
- Good attention to detail
- Confident when liaising with all levels within the business
- Ability to cope under pressure and meet strict deadlines
50
Emeair Customer Relations Specialist Resume Examples & Samples
- Play a supporting role in the development, monitoring and execution of activities and action plans to enable the achievement of business goals working closely with all the departments involved
- Support the team to manage all the activities part of the Brand Experiences, from the launch to execution and post activity analysis
- Support the team to manage and organize regional activities in store or in off-site locations, which aim to target a selected cluster of clients
- Support the team to manage gifting processes from the order to the collection of feedback and tracking
- Support the implementation of special projects linked to important festivity and local celebration
- Support the store in managing relationship with a selection of key important clients and high potential prospects
- Support the management of targeting and clients list for in-store events working closely with other departments
- Support the line Manager to draft the budget and manage the periodical checks
- Support the management of discount cards processes
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Customer Relations Specialist Resume Examples & Samples
- Prepares, implements and analyzes policies and procedures to ensure the delivery of programs for low-income customers. Develops marketing plans to enhance the cost-effectiveness of programs while adhering to PUC regulations and customer needs
- Develops budget forecasts, prepares operating budgets and closely monitors monthly expenditures for all universal service programs. Identifies and implements information technology systems and process changes to support the universal service programs. Serves as the project manager, subject matter expert (SME), or project team member for IT or process improvement projects
- Negotiates or supports the negotiation and administration of contracts with third-party agencies and contractors. Duties include managing contracts, approving invoices and, if needed, modifying contracts, evaluating performance and communicating with contractors
- Maintains positive working relationships with various industry influencers (e.g., PUC staff), consumer advocates and other strategic partners in order to enhance PPL's reputation and credibility. Develops and provides training to internal and external partners to ensure program quality assurance
- Provides functional advice, policy direction and implementation support for the Regulatory Programs Specialist, who have day-to-day responsibility for implementing the USPs. Acts as a resource (e.g., provides information and training) for PPL’s Customer Care Centers regarding low-income programs. Prepares reports or provides direction to support staff (i.e. administrative support, analysts, etc.) to prepare regulatory and Company reports and related documentation
- Identifies, analyzes and executes corrective strategies to resolve reported problems and issues regarding the implementation of the USPs. Identifies, implements and evaluates initiatives for the continuous improvement of USPs
- Monitors, reviews, and analyzes state and federal regulatory requirements. Researches and monitors industry issues and communicate findings to Departmental leadership
- BA/BS degree in business or related area of study or ten years of equivalent experience
- Minimum five years of experience in the electric utility industry or related government or community service organizations
- Experience in developing, implementing, and evaluating customer-related programs and/or projects
- Strong written and presentation skills. Ability to create/publish documents while working independently or within a review process where multiple team members provide input. Ability to create/publish presentations for internal/external stakeholders and present complex topics with varying levels of detail depending on the audience
- Knowledge of Microsoft Office applications and databases
- Effective organizational and leadership skills
- Ability to manage multiple assignments
- MBA degree in business or advanced degree in a related discipline
- Ten years of experience in the electric utility industry in customer service-related and/or regulatory areas
- Demonstrated ability to develop and implement PUC-required universal service programs
- Broad knowledge of Customer Service functions and PUC regulations
