Customer Relations Representative Resume Samples
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Customer Relations Representative Resume Samples
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ET
E Turner
Evalyn
Turner
632 Earline Stream
Chicago
IL
+1 (555) 102 3153
632 Earline Stream
Chicago
IL
Phone
p
+1 (555) 102 3153
Experience
Experience
Phoenix, AZ
Customer Relations Representative
Phoenix, AZ
Shields, Conn and O'Hara
Phoenix, AZ
Customer Relations Representative
- Performs all Customer Service activities according to established service standard and established targets
- Work is performed in a highly organized and restrictive environment with quality and performance metrics
- To provide timely customer call-backs, following up on enquiries or where customers have provided voicemail or chat request for a call-back
- Assists in the customer satisfaction process including reviewing customer satisfaction surveys and providing follow-up to customers with outstanding issues
- Provides assistance to consumers via telephone, email on walk-in, relative to inquiries, equipment operations or problems, repair status and complaints
- Report customer issues to management and internal teams in the Customer Relationship Management (CRM) system
- Assister Service Manager with any service concerns
Dallas, TX
Customer Relations Representative Bilingual
Dallas, TX
Fisher-Hodkiewicz
Dallas, TX
Customer Relations Representative Bilingual
- Keep track of districts daily receipts and cash on hand and complete the daily cash count. Prepares the daily bank deposit
- Research and reconcile discrepancies in customer accounts
- Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders. Offers solutions to customer complaints that balance the best interest of the customer and the company
- As the first line of customer contact, represents AmeriGas in a positive way on a daily basis
- Accurately maintains customer data, transactions, and information in SAP through accurate data entry and monitoring
- Maintain house accounting including cash sales, districts use and tanks on location
- Solves customer service issues with the goal of customer satisfaction and customer retention
present
Phoenix, AZ
Customer Relations Representative P / T
Phoenix, AZ
Jones-Botsford
present
Phoenix, AZ
Customer Relations Representative P / T
present
- Make credit calls to delinquent customers and perform credit checks on new customers
- Maintain service work schedule and dispatch delivery tickets
- Assist with the budget report as well as the at Risk report
- Perform all end of day duties which include forwarding the phone to ECC, secure cash and print tickets for routing
- Assist with routing issues as they arise
- Assists all walk-in customers
- Gains new customers by introducing AmeriGas products and services, recommending strategic price programs, and scheduling site visits
Education
Education
Bachelor’s Degree in Customer Focus
Bachelor’s Degree in Customer Focus
Oregon State University
Bachelor’s Degree in Customer Focus
Skills
Skills
- Demonstrated knowledge of and ability to apply math computation skills
- Ability to write an executive level summary that is comprehendable for capturing critical data to drive accurate reporting
- Demonstrated knowledge of and ability to calculate casualty vales and amortization schedules
- Interpersonal skills and the ability to maintain a professional demeanor under stress
- Strong communication and interpersonal skills, the ability to listen and build rapport is key
- Ability to nurture strong working relationships with other headquarters personnel, territory managers, and dealer personnel
- Ability to be a committed student of the business; seek knowledge and experience to benefit current performance and prepare for future advancement
- Knowledge of accounting principles and the ability to verify accuracy and completeness of such information
- Demonstrated knowledge of accounting principles and the ability to verify accuracy and completeness of such information
- Knowledge of and ability to calculate casualty vales and amortization schedules
11 Customer Relations Representative resume templates
Read our complete resume writing guides
1
Seasonal Customer Relations Representative Resume Examples & Samples
- Act as a customer advocate by researching and resolving complex customer concerns in a timely manner by utilizing technical and department resources
- Maintain strong working relationships with our customers, including store and contact center teams, as well as external vendors
- Effectively deescalate and resolve store customer issues
- Input customer contact information and critical or reoccurring customer service issues
- 2+ years customer service experience; retail and/or call center environment preferred
- Ability to work in a fast-paced phone environment with professionalism, courtesy and tact
- Computer skills with familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
- Fluency in Windows Operating Systems and Microsoft Office tools
- Bi-lingual skills a plus
2
Education Customer Relations Representative Resume Examples & Samples
- Provide information on all ASI and Aveda corporate education events
- Confirm all participants' within 3 weeks of an event and generate confirmation letters 3 weeks prior to class start date.Conduct confirmation calls within 10 days of an event
- Maintain and verify accuracy of all customer and class files
- Support all education events, register customers and process billing
- Handle all challenges with customers regarding registration and cancellation policies within 5 business days
- Support corporate events on site at registration
3
Customer Relations Representative Resume Examples & Samples
- Responds to customer needs and works to develop relationships with Caterpillar dealers and Territory Managers
- Researches and evaluates more specific customer issues, develops an overall understanding of the NABC and FPD and refers customers to the appropriate department within for problem resolution
- Processes buyouts and communicates them to the requesting party, ensuring accurate input of accounting data and timely processing. Buyout processing involves, but is not limited to, entry of financial data associated with buyouts, calculation of collateral release figures, audit of confirmation letters and verification of such data for accuracy and completeness
- Completes timely and accurate processing of paid-in-full documents to be sent to customers along with proper UCC review, filing and termination or release of assets
- Works various daily contract disposition reports to determine that funds were applied to the correct contract. Work involves, but is not limited to, matching and printing buyout quote (automated or manual), attaching copy of check/wire to buyout quote, and disposing contract within the leasing system
- Resolves contract disposition fund report posting errors applied to incorrect contract. Researches errors and identifies the appropriate contract and amount to be applied. Works closely with other NABC units to resolve disposition of buyout fund problems
- Identifies discrepancies in funds and buyout quote. Determines whether the discrepancies are due to additional interest calculated, late charges, taxes, insurance premiums, etc
- Follows up on insurance continuation or disposition if no insurance evaluation is part of the buyout package. Works with Caterpillar Insurance Services Corporation (CISC) to receive credit for insurance not used but paid in advance
- With the proper licenses, may quote insurance coverage to the business unit’s customers
- With the proper licenses, may issue new and renewal insurance policies and change endorsements. May review insurance policies and endorsements and may negotiate wording with insurance carriers
- Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them
- Demonstrated knowledge of and ability to apply math computation skills
- Demonstrated knowledge of financing and taxation principles
- Demonstrated knowledge of and ability to calculate casualty vales and amortization schedules
- Demonstrated working knowledge of documents and the information contained therein specifically as it relates to customer inquiries
- Advanced knowledge of customer services concepts and techniques
- Demonstrated knowledge of the accounting, leasing and collections systems
- Demonstrated thorough knowledge of finance/leasing products, policies, and procedures
- Demonstrated knowledge of UCC filing requirements and regulations
- Demonstrated ability to analyze customer credit summaries
- Demonstrated knowledge of accounting principles and the ability to verify accuracy and completeness of such information
- Demonstrated knowledge of insurance policies, products and coverage
- Demonstrated ability to make contact with customers via telephone system for long periods of time
- Demonstrated knowledge of financial products and tools available to customers and the ability to use cross-selling techniques to improve acceptance and increase customer utilization
- Demonstrated ability to be a committed student of the business; seek knowledge and experience to benefit current performance and prepare for future advancement
- Demonstrated ability to nurture strong working relationships with other headquarters personnel, territory managers, and dealer personnel
- Demonstrated ability to work efficiently guided by the priorities set by management; strives for continuous improvement in performance of duties
- Demonstrated ability to learn and practice CFSC policies and procedures
- Demonstrated ability to work together with colleagues to achieve unit goals without losing perspective of overall CFSC goals
4
Bilingual Customer Relations Representative Resume Examples & Samples
- Responds to customer inquiries by resolving general customer issues such as calculating interest paid, account reconciliation, answering general payment questions, providing credit references, loan balance confirmations, creating amortization schedules, identifying contract booking errors, and issuing copies of documents
- Performs general account maintenance such as late charge waiver and address changes
- Assists in the customer satisfaction process including reviewing customer satisfaction surveys and providing follow-up to customers with outstanding issues
- Follows established procedures to perform basic accounting duties associated with the input of contract dispositions in leasing system and manual general ledger entries for accounting to process
- Researches excess funds issues and works closely with Accounts Services Manager to determine how to apply excess funds to overdue accounts or issue a refund to the customer
- With the proper licenses, may develop insurance proposals, coverage reviews and inquiries; processes changes, cancellations and billings; responds to customer inquiries and placement coverage for CISC and related insurance entities
- Understands the Harassment policy of the company and is responsible for its application in all aspects of employment
- Knowledge of and ability to calculate casualty vales and amortization schedules
- Knowledge of customer services concepts and techniques
- General working knowledge of documents and the information contained therein specifically as it relates to customer inquiries
- Knowledge of accounting, leasing and collections systems
- Knowledge of insurance policies, products and coverage
- Ability to sit, focus on computer screen, and type on keyboard for long periods of time (at least 2 hours)
- Ability to learn and practice CFSC policies and procedures
- Ability to work together with colleagues to achieve unit goals without losing perspective of overall CFSC goals
5
Customer Relations Representative Resume Examples & Samples
- Performs camera/video product estimating into S21 S&R
- Provides assistance to consumers via telephone, email on walk-in, relative to inquiries, equipment operations or problems, repair status and complaints
- Manages program loaner inventory
- Works directly with onsite technicians and other touch points to ensure repairs or issues are resolved in a timely and quality manners
- Works in a time and customer service sensitive environment with specific daily expectations
- Uses system data and reports to support daily responsibilities
6
Customer Relations Representative Resume Examples & Samples
- Must be able to effectively resolve inquiries or escalate concerns in a timely fashion
- Create repair estimates, process, and arrange for shipping of completed repairs via USPS and FedEx
- Process repair orders, input data into database for repair issues
- Tend to Canon Professional Service member appointments at our front counter meeting room. Deliver completed repairs to customers picking them up from our walk-in service facility
- Investigate escalations, inquiries/complaints and respond/resolve accordingly
- Tend to Canon Professional Service member appointments at Hollywood Professional Technology and Support Center. Deliver completed repairs to customers picking them up from the front counter
- High School diploma or GED plus additional specialized training in customer service and/or retail experience
- Min. 3 years of related experience
- Excellent organizational, analytical and clear written and verbal communication skills
- Working knowledge of cinema industry camera and lens configuration and operation is a plus
7
Customer Relations Representative Resume Examples & Samples
- Proven customer service skills through work or community involvement
- Willing to assist in a professional, friendly and efficient manner
- Availability to work a flexible schedule
- Sales experience is an asset but not required
8
Customer Relations Representative Resume Examples & Samples
- Performs all video and digital camera product estimating and assigns products to subcontractors and in-house technicians
- Provides assistance to waIk-in consumers and via telephone, relative to inquiries, equipment operation or problems, repair status and complaints on all consumer products
- Assists Customer Relations Reps with resolving difficult customer service issues
- High school graduate required, plus additional specialized training in customer service
- Over three years, up to and including five years, preferably in Canon's Customer Relations Department
- Excellent analytical, communication (verbal and written), and organizational skills. Knowledge of Canon's product lines and service policies and procedures
9
Customer Relations Representative Resume Examples & Samples
- Knowledge of financing and taxation principles
- Knowledge of finance/leasing products, policies, and procedures
- Knowledge of UCC filing requirements and regulations
- Knowledge of accounting principles and the ability to verify accuracy and completeness of such information
- Ability to analyze customer credit summaries
- Ability to make contact with customers via telephone system for long periods of time
- General working knowledge of financial products and tools available to customers and the ability to use cross-selling techniques to improve acceptance and increase customer utilization
- Ability to be a committed student of the business; seek knowledge and experience to benefit current performance and prepare for future advancement
- Ability to nurture strong working relationships with other headquarters personnel, territory managers, and dealer personnel
- Ability to work efficiently guided by the priorities set by management; strives for continuous improvement in performance of duties
10
Customer Relations Representative Resume Examples & Samples
- Provides telephone assistance to consumers relative to inquiries, equipment operation, problems and possibly complaints on all consumer and commercial products
- This is high volume call environment
- Will escalate more complex customer issues to senior customer service representatives
- Will montor communication reports for ImageWare Remote and take the necessary steps to get the issues resolved
- Will input all related data into the internal database
- Will investigate written inquiries/complaints and respond/resolve accordingly
- A High School desgree is required
- Must have at least 1 year of relevant experience
- Excellent analytical, communication, organizational, and computer skills are required
11
Customer Relations Representative Resume Examples & Samples
- Bachelor's Degree and one year of relevant experience OR Bachelor’s Degree in Supply Chain Management
- Proficiency in Microsoft Office Applications
- Enterprise Resources Planning software (SAP/ERP) and Customer Relationship Management (MSDynamics) system preferred
- Knowledge of order processing, billing, manufacturing, transportation, and logistics processes preferred
- Professional communication skills (both written and verbal)
- Able to work well in a team environment
- Detail-oriented, analytical and organized with strong customer focus and an aptitude for problem-solving and multi-tasking
- Demonstrated interpersonal and influencing skills
12
Customer Relations Representative Resume Examples & Samples
- Responsible for managing the end-to-end Order-to-Cash process (order entry through delivery), capturing the customer requirements accurately and completely to ensure customer needs are met in a timely manner
- Quickly and accurately manage all incoming customer inquiries on orders, product availability, and product information in adherence to defined lead times and expectations
- Captures and escalates issues within the organization as applicable
- Complaint management: Identify and process complaints and follow up
- You pro-actively strive to close performance gaps and work to attain the targets of the relevant KPIs for the department
13
Pensions Customer Relations Representative Resume Examples & Samples
- 1 - Processes
- To promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail, fax and telephone as requested
- Perform call and email handling activity on a multi-skilled basis in accordance with agreed “One and Done” handling standards and referral agreements
- Carry out outbound contact in line with work allocation and demand
- Report any service issues, potential errors and omissions or complaints raised directly or referred from the Customer Relations Representative / team, and escalate to the Team Manager as appropriate
- Escalate to Customer Relations Team Manager any opportunities/ideas for change
- 2 - Performance
- Accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis
- Be accountable for the standard and quality of own work, achieving agreed performance standards, quality and service levels
- Utilise case tracking functionality and liaise effectively with the Administration teams to ensure referred customer queries are dealt with promptly and to agreed standards
- To be developing or to have obtained the ability to undertake support activity as required to support team members
- Access and respond to voice and web mail enquiries as directed
- To be flexible and adaptable to work demands as advised by the team manager
- Maintain accurate, relevant and timely records of all activity using agreed tools and reporting systems
- 3 - Financials
- Contribute to the reduction of E&Os, ensuring accuracy and best practice methods are demonstrated
- 4 - Client
- Provide industry leading standards to members
- Ability to perform basic administration calculations
- High level of customer service skills
- High level of telephone skills
- Ability to self develop
- Ability to follow processes
- Experience of complaint resolution
- Ability to plan and organise own workload
- Time Management and organisational skills
- Preferable educated to GSCE level. Including Mathematics and English Language grade C and above
- Progression towards an pension industry standard / professional accreditation / obtaining qualifications
- ICS qualification or equivalent is preferable
14
AA Vacations Customer Relations Representative Resume Examples & Samples
- Collaborate with Customer Relations Departments from our partner airlines to ensure that customers receive a consistent level of service
- Positive attitude and the desire to serve customers
- Ability to master unique departmental Customer Relationship Management software, Advocate, IBM, SABRE and other customer research tools
15
Customer Relations Representative Resume Examples & Samples
- 1 - Performance
- To ensure email & chat communications are grammatically correct and in line with the tone of voice guidelines
- Contribute to the service vision by delivering outstanding service to our customers
- To answer all enquiries in a timely, courteous and professional manner, ensuring that customer needs are clearly understood and issues are followed through to conclusion
- To process cases efficiently, ensuring that appropriate follow up action is taken and customers are provided with up to date information regarding their enquiry
- Inspire trust in our service provision through demonstrating ownership of problems within the boundaries of the role
- Ability to multi-task in a busy environment, and apply logical prioritisation to their workload
- 2 - Processes and Procedures
- To proactively identify and propose self-serve suggestions across all clients to reduce contacts as per the business strategy
- To deal with enquiries via a range of communication methods, including telephone, email and web chat
- To keep and maintain accurate case notes in accordance with agreed standards and procedures
- To keep up to date with Company policies, procedures, compliance and appropriate legislation
- Champion the customer by raising process issues when they occur and escalate customer issues that fall outside of the standard process or policy
- 3 - Quality and Compliance
- To communicate effectively with customers in accordance with appropriate standards, procedures and quality management systems to ensure a first contact resolution
- To fully utilise the CRM system to deal with a wide range of customer enquires effectively and ensuring all customer details are accurately recorded
- To comply with agreed quality systems and procedures and participate in quality team reviews as required
- To attend and actively participate in appraisals, coaching sessions, training courses and monitor own performance levels to ensure personal targets are met
- To be accountable for own performance and the standard and quality of work
- Be ready and available to service customers in line with designated work schedules and staffing rotas and be flexible and adaptable to work demands
- Contribute to the reduction of errors or complaints, ensuring accuracy and best practice methods are demonstrated
- Be a great team player who works within the team to achieve our department goals
- 4 - Customers
- To proactively engage, support & lead customers through their journey to achieve a successful outcome
- To have meaningful conversations with customers and provide an “in-house” feel to our members, while remaining professional and courteous
- To handle difficult and sensitive issues and customer complaints effectively using the appropriate language, listening and rapport building skills
- To provide timely customer call-backs, following up on enquiries or where customers have provided voicemail or chat request for a call-back
- Make customers aware of expected response times on queries that cannot be answered immediately, so that customer service expectations are realistic and balance operational and customer needs
- To liaise and maintain good working relationships with colleagues, internal and external partners and other parties as appropriate
- Great soft-skills to engage customers of all ages and find creative ways to help customers understand their pension products
- Open and honest communicator who can demonstrate patience and customer empathy, even when it’s busy
- Experience in a contact centre service role or similar high paced customer service focused environment
- Strong communication and interpersonal skills, the ability to listen and build rapport is key
- Good computer and keyboard skills, including experience of
- Good problem solving and decision making skills
16
Customer Relations Representative Resume Examples & Samples
- Strong PC and keyboarding skills
- Working knowledge of features and benefits of Retail and Small Business products and services as well as other business line/partner offerings
- Working knowledge of regulatory compliance
- Working knowledge of cash, custody and security processes and procedures
17
Customer Relations Representative Resume Examples & Samples
- Work closely with the Customer Relations Director to ensure all customer issues and concerns are resolved promptly
- Assist with meeting and greeting service customers promptly in a professional and courteous manner
- Make daily follow up calls to customers who have service concerns in attempt to resolve any concerns
- Make daily observations of service department and report to Service Director and Customer Relations Director daily/weekly
- Oversee customer contact reports given to ASM’s for follow up
- Discuss ideas with Customer Relations Director and Service Director which would help improve the overall service department
- Assist Customer Relations Director with anything required at the dealership
- Assister Service Manager with any service concerns
- Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers
- One or more years of previous experience as a customer relations representative preferred
- Prior service department experience preferred
- ADP Dealer Services Experience a plus
- Valid driver license in the state that you will work and a good driving record
- Great attitude with high-energy personality
- Professional appearance and work ethic
- Ability to work well in a process driven environment
- All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
18
Customer Relations Representative Resume Examples & Samples
- Tend to Canon Professional Service members in the Customer Experience Center at the service counter and CPS Lounge
- Deliver completed repairs to customers picking them up from our walk-in service facility
- Provide front counter support for the Hollywood Professional Technology and Support Center as required
- High School diploma or GED plus min. 3 - 12 months of customer service and/or retail experience
- The applicant must demonstrate the ability to work well with a team and manage multiple assignments in a fast paced environment
19
Customer Relations Representative Resume Examples & Samples
- Assists all walk-in customers
- Responsible for preparing all daily batch activities including, but not limited to service, bulk and cylinders
- Keep track of districts daily receipts and cash on hand and complete the daily cash count. Prepares the daily bank deposit
- Make credit calls to delinquent customers and perform credit checks on new customers
- Assist with the budget report as well as the at Risk report
- Maintain customer and daily folders
- Enter payroll
- Perform all end of day duties which include forwarding the phone to ECC, secure cash and print tickets for routing
- Must be able to work well in a team-oriented environment
- Must be service-oriented and sales minded
- Ability to read, analyze and interpret general business correspondence, company policies and procedures and governmental regulations
- Ability to multi-task under high-pressure situations
- Ability to write business correspondence
- Ability to effectively present information and respond to questions from employees, managers, customers and the general public
- Knowledge in Accounting is a plus
- Two or more years in customer service industry strongly preferred
20
Customer Relations Representative Resume Examples & Samples
- Represent AmeriGas in a positive way on a daily basis
- Resolve team concerns with the goal of customer satisfaction in mind
- Answer phone calls and respond to all maintenance team inquiries including, but not limited to basic employee benefits, CMMS, capital projects, paperwork reporting, payroll and more
- Actively participate in safety training and meet all safety training requirements
- Accurately maintain vendor data, employee safety training records, and payroll records
- Assist with maintaining our CMMS
- Help to audit our Maintenance Technician's record keeping
- Maintain a Work Calendar for our Maintenance Technicians as well as a PTO calendar
- Enter payroll on a bi-weekly basis
- Audit timesheets on a quarterly basis to ensure accuracy
- Assist the Reconditioning Group in maintaining our expense budget
- Track capital project expenses and assist our Director with reporting and budget management
- Assist walk-in customers at your physical office as needed, if no district personnel is available
- This position will be housed onsite at an AmeriGas office, but will not have normal retail duties
- This position remotely supports a national team of managers and technicians
- Experience in Production, Industrial Trades, or Mechanical/Electrical Trades is a plus
- Administrative, HR and Payroll experience is a plus
21
Customer Relations Representative Resume Examples & Samples
- Primary communication link to customer
- Analyze cost, quantity and other nomenclature on order requests from customers
- Receive and respond to all Requests for Quotes from customers
- Validate and react to Supplier Performance Ratings from customers
- Verifies inventory and notifies Purchasing of customer orders that would deplete stock
- Expedite internally to assure shipment of customer orders
- Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates
- Informs shipping of packing or labeling requirements for customer shipments
- Receives customer concerns and initiates any internal action that maybe required
- Initiates and provides all Return Goods Authorizations to customers
- Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers
22
Customer Relations Representative Resume Examples & Samples
- Word, Excel, Outlook/email, and Power point
- Qualiware home to internal processes
- Employee Self Serve (ESS)
- Bad Inventory Report (BIR)
- BNA Prospecting Tool to track new business
- Bossard Quality System (BQS)
- Carma tool to expedite incoming PO’s
- FACTS main system used to place orders
- QLR tool used to get various reports
- TSExcell tool used to get various reports
23
Customer Relations Representative Bilingual Resume Examples & Samples
- As the first line of customer contact, represents AmeriGas in a positive way on a daily basis
- Research and reconcile discrepancies in customer accounts
- Pick up and distribute mail and research returned mail
- Advanced knowledge in Microsoft office and windows based applications
- Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations
- *** Able to speak Spanish a plus *****
24
Customer Relations Representative Resume Examples & Samples
- Presentation skills - present information in a clear and professional manner
- Typing – ability to type efficiently to enter accurate information into tracking system
- Possess an acceptable driving record and a valid driver’s license in your state of residence
25
Customer Relations Representative Resume Examples & Samples
- Process customer orders and assist customers with general product information
- Work under close supervision and handle routine customer contacts
- Acquire job skills and learn company policies and procedures to complete assigned tasks
- Receive detailed instructions and guidance
- Process customer telephone, fax, mail and EDI orders
- Receive and respond to routine customer inquiries and concerns
- Occasionally research and learn to track late deliveries and order discrepancies
- Maintain a well-organized workstation with required product information and technical support contact lists
- Share assignments in assisting customers with other areas of the department
- Know and follow all laws and policies that apply to one's job, and maintain the highest levels of professionalism, ethics and compliance at all times
- Diligently participate in our compliance program-related activities as denoted by Supervisor or Chief Compliance Officer
- Minimum of High School Diploma or equivalent required; Associate or Bachelor Degree is preferred
- Minimum of six (6) months of customer service or related experience is required
- Experience working within Medical Devices sector and/or Healthcare industry is an asset
- Basic Computer skills are required, including MS Office, specifically Word, Excel, and experience using Outlook
- Experience with ERP or Data Entry Systems preferred, specifically SAP and/or AS400/JDE is an asset
- Demonstrated ability to successfully complete multiple tasks and prioritize required
- High attention to detail and problem solving skills required
- Position requires the ability and willingness to work in Monument, CO
- Requires ability and flexibility to work the full-time hours of 9:30AM – 6:00PM, Monday – Friday, additional coverage based on business needsCustomer Service
26
Key Customer Relations Representative Resume Examples & Samples
- Develop a trusting, professional relationship with key accounts by being the single point of contact for the customer
- Recommend individualized solutions for customers, including new energy-related technologies and renewable energy options as appropriate
- Support development of new regulated and non-regulated product and service offerings specific to the customers’ needs
- Improve the customer’s experience through increased and detailed communications, keeping them abreast of changes in rates, riders and anything pertaining to their account, including high bill complaints, deposit review, bill arrangements and energy efficiency. Team with operations, external affairs, engineering, legal and others to resolve customer problems
- Educate the customer of their usage history and discuss potential opportunities to reduce their usage/peak demands for energy
- Participate in outreach campaigns and marketing efforts to increase residential and commercial energy efficiency awareness and programs in Wyoming
- Maintain current knowledge of Wyoming tariff rates and regulations
- Educate and engage field personnel on centrally developed marketing programs to ensure a consistent message is presented to the community
- Maintain up-to-date database of key customers
- Partner with the Energy Efficiency Program Manager and remain informed of programs offered for the purpose of educating and promoting the state programs
- Awareness and understanding of all Public Service Commission complaints and ensure that in each case, learn from the customer and apply those learnings to all key accounts
- Prospect for technical services opportunities
- Ability to negotiate and mitigate risk related to business development agreements
- A minimum of three years of experience in the utility industry is required
- Two or more years of experience in energy applications, sales, negotiations and/or customer service preferred
- Knowledge of power quality terminology and troubleshooting
- Knowledge of energy policy, national and local building codes
- Knowledge of industry best practices for delivering sustainable energy products and services for commercial and industrial customers
- Thorough knowledge of tariff rates and regulations
- Ability to manage multiple tasks with minimal supervision
- Problem resolution skills
- Excellent interpersonal, team building and customer service skills
- Effective written and verbal communication skills with the ability to present effectively to diverse audiences
- Strong computer skills, including proficiency in Microsoft Office Suite – Excel, Word, PowerPoint and Outlook
27
Customer Relations Representative Sign ON Bonus Resume Examples & Samples
- Solves customer service issues with the goal of customer satisfaction and customer retention
- Actively participates in safety training and meets all safety training requirements
- Accurately maintains customer data, transactions, and information in SAP through accurate data entry and monitoring
- Maintain and balance petty cash fund, RAP checks and P card if one is issued for that office
- Maintain service work schedule and dispatch delivery tickets
- Assist with routing issues as they arise
- Maintain daily inventory of storage as well as monthly fuel inventory
- Must have strong organizational skills as well as be extremely detailed oriented
- Must be resourceful and excel at problem resolution
- High school diploma required
- Prior SAP experience is a plus
- Collections experience a plus
28
Customer Relations Representative Resume Examples & Samples
- 1-2 years of Customer Service experience required
- Call center experience with an Airline is preferred
- Ability to type and/or use a computer keyboard with sufficient speed and accuracy to meet the demands of the quality and performance metrics
- Must be able to meet physical requirements to remain at a fixed work station answering telephones, e-mail, and social media posts, using a headset and dual monitors
- Ability to learn, comprehend, retain, and complete tests during the six-week training course with a requirement of maintaining at least an 80% average
- Excellent communication skills—reading, writing, proofreading, speaking, and listening
- Ability to write an executive level summary that is comprehendable for capturing critical data to drive accurate reporting
- Must be able to quickly learn a wide variety of software and procedural information, as well as multiple computer systems
- Must be able to follow instructions, as well as learn and understand airline procedures, rules, and regulations
- Must be able to keep abreast of information in an ever changing industry
- Must have the ability to think like an owner and make excellent decisions to resolve Customer complaints
- Maintaining the Department quality and productivity goals while balancing special tasks and/or other responsibilities, plus adapt to future changes in these goals
- Ability to thrive in a fast paced environment, meet deadlines, and work with multiple software applications at one time
- Must be an excellent Team Player, and at the same time be able to work independently with little supervison
- Must have strong organization skills with a keen eye for accuracy and attention to detail
- Ability to prioritize work with frequent interruptions and work under time constraints to meet hourly, daily, and monthly expectations
- Must be able to perform computations necessary for fare calculations, refund adjustments, compensation values, and other mathematical problems
- Must have strong integrity and ensure that proprietary and sensitive Company and Customer information is kept confidential
- Must have flexibility regarding work hours, operation is seven days a week, with rotating shifts, including nights and weekends
- Attendance, schedule adherence, and ontime performance are a high priority and Company standards will be followed as described in established Employee Guidelines
- Must maintain a well-groomed appearance
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
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Customer Relations Representative Resume Examples & Samples
- Increase customer satisfaction and loyalty through service excellence by
- Delivering the desired customer experience by consistently applying the Service Standards during all customer interactions
- Pro-actively initiating customer contact to probe/uncover customer needs and/or responding to basic customer inquiries or resolving customer concerns on the spot and/or escalating as appropriate
- Projecting a professional image at all times by ensuring work stations and surrounding areas are maintained and organized
- Monitoring customer service traffic to ensure service levels are adequate
- Monitoring Sales Officer availability through Sales Builder and making the appropriate referral by introducing the Officer, having the customer wait for the Officer availability or setting an appointment
- Recognizing/identifying opportunities to promote customer convenience alternatives to Retail and Small Business customers
- Coordination of customer-focused special events, including customer appreciation days, local market-specific campaigns as well as monitor competitors for significant changes, local campaigns, image changes and initiatives
- Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate
- Demonstrating respect and knowledge in every customer interaction
- Contribute to the quality and efficiency of Branch operations as well as compliance with regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by
- Adhering to cash, custody and security procedures and policies at all times
- Adhering to position authorities and Bank policies
- Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC), Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Privacy and Occupational Health and Safety (OHS) requirements, processes and guidelines as well as SSI guidelines/processes
- Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to your direct supervisor and/or Manager, Customer Service, Branch Manager, Chief Compliance Officer and/or applicable Shared Services department as appropriate
- Working knowledge of features and benefits of Retail and Small Business products and services as well as other business line/partner offerings (e.g., Wealth Management, Alternate Delivery Channel, etc)
- Thorough knowledge of Service Excellence Activities, (Working knowledge of how to achieve/successfully complete a Service Excellence Activity)
- Thorough knowledge of Branch systems (Forms Free Teller (FFT), IntraLink, Sales Builder, HR Passport, My Learning Centre, etc )
- Working knowledge of regulatory compliance related to Privacy, Anti-Money Laundering (AML) Anti- Terrorist Financing (ATF), Know Your Customer (KYC) requirements, Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC) and Occupational Health & Safety (OHS)
- Thorough knowledge of Branch routines and operating procedures, as applicable
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Customer Relations Representative Resume Examples & Samples
- Respond to customer concerns via phone, email, and fax
- Manage the customer service tickets in HEAT to ensure timely completion
- Work closely with the on-site General Managers to resolve customer issues
- Handle irate customers in a calm, professional manner
- Log all correspondence with residents and guarantors in HEAT
- Communicate promptly with Regional Managers and RVP when issues of concern arise
- Draft correspondence in response to property incidents
- Function as a resource for corporate and property staff, answering questions regarding corporate standards, policies, and procedures
- Assist Management Services and Operational Systems in maintaining ongoing communication with property staff through emails and other forms of communication regarding changes in policy or procedures
- Assist with implementation and coordination of the annual customer service survey
- Assist with training documentation as needed
- Assist with corporate filing system as needed
- Assist with completion of corporate Amex and personal expense reports as needed
- Provide administrative support to the Operational Systems and Management Services departments – coordinating meetings, assisting with travel, and preparing documents as needed
- Serve as a liaison between Management Services, property staff, and other departments
- One or two years’ experience in the Customer Service industry
- Demonstrated commitment to excellent customer satisfaction, for both internal and external customers
- Property and corporate operational processes and strategies
- Various job roles, both property and corporate
- Various Microsoft office programs proficiently (including but not limited to Outlook, Excel, Word, and PowerPoint)
- Communicating effectively, both verbal and written, with internal and external customers
- Interpersonal skills and the ability to maintain a professional demeanor under stress
- Organizational skills to be able to multitask across various areas and efficiently prioritize tasks
- Addressing and providing resolutions for customer service related issues
- Address inquiries or complaints from residents, prospective tenants, parents, university or community officials, or members of management
- Manage multiple projects while maintaining an intense level of accuracy
- Ability to resolve or seek resolution to both simple and complex problems
- Work in a fast paced environment
- Motivated self-starter with hands-on approach
- Flexible and thrive in a changing environment
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Customer Relations Representative Resume Examples & Samples
- Work with Dealers from point of adjustment to selling product, order entry & timely shipping
- Work with product service engineers, logistics, warehousing, credit, field sales to ensure a high degree of customer satisfaction
- Represent CTA when responding to inquiries submitted to the CTA global website using accepted business language
- Process inbound customer calls for the US and Canada
- Must meet the department's phone objectives
- Conduct outbound calls daily to dealers and consumers to ensure effective warranty processes
- No Relocation Assistance is offered for this position*
- Bilingual in English and French
- Eligible to work in the US without visa sponsorship
- Customer Service in a phone environment
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Customer Relations Representative Resume Examples & Samples
- A bachelor’s degree in health care administration, business administration or an equivalent area is required
- Equivalent work experience as a substitute to professional degree is acceptable
- A minimum of 3 years experience in customer relations is required
- Work history emphasis within an independent physician association, management services organization or physician hospital organization is preferred
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Customer Relations Representative Resume Examples & Samples
- Communicate with customers to investigate and resolve complaints
- Assist American Airlines in continuing efforts to improve customer service by collecting complaint information
- Work with other departments to resolve service failures and maintain customers
- High School diploma, GED or equivalent
- Positive attitude with the desire to serve customers
- Knowledge of MS Office products: Word, Outlook, Excel, and Internet Explorer
- Must be willing to travel on company business if and when necessary
- Hours of operation are typically Monday-Friday with occasional extended hours outside of the regularly scheduled shift
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Corporate Customer Relations Representative Resume Examples & Samples
- De-Escalating customer service issues that have moved to corporate level
- Interpreting and analyzing information in a variety of methods, from calculating and balancing data to reconciling complex and high level cases
- Reviewingdatabases and other documentation sources to gather information
- Initiating responses, verbal and written, to internal and external inquiries
- Advanced computer skills, including utilizing multiple software systems and Microsoft Office/Excel
- Proficient mathematical skills, including complex fractions/percentages and basic statistics
- Effective communication, including de-escalation skill and articulate written communication
- Critical thinking, self-starting,and multi-tasking abilities necessary
- Creative problem solving experience helpful
- Two years in the same or related tasks is preferable
- A passion for helping our customer!
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Customer Relations Representative Resume Examples & Samples
- Receives and responds to inquiries from patients, insurance carriers, employers, staff and external agencies. Obtains and documents necessary information. Answers questions and resolves billing issues
- Greets, assists, and responds to customers. Utilizes telephone equipment and/or tools to ensure adequate handling of phone calls. Ensures adequate phone coverage to support volume of incoming telephone calls
- Receives and receipts payments received for receivables and forwards to data entry to prepare bank deposit and cash jacket
- Gathers and enters pertinent account information. Completes account reconciliation, correct billings and/or payment allocations. Documents accurate and complete account notes in tracking system for all account activity
- Researches documents and all other available sources to determine validity of refunds, adjustment or writeoffs. Prepares refunds, adjustment and write-off requests. Submits request to data entry to process
- Manages credit balance report and insures credits allocations and refunds are resolved within standards
- Tracks and validates co-pay maximum requests. Coordinates with claims as necessary and issues co-pay max cards and reports
- Maintains open communication with patients, insurance carriers, external agencies, and staff to assure proper and adequate exchange/interpretation of data and information
- Performs other duties and accepts responsibility as assigned
- Two (2) years customer service experience
- One (1) year medical billing and collections experience
- Customer service experience in healthcare
- Medicare/Medicaid/HMO billing and collections experience
- Experience utilizing automated call distribution or multi-line phone system
- Bachelor's degree in English, business or related field
- Familiarity with professional and hospital billing
- Certified Coding Specialist (CCS) by the American Health Information Management Association (AHIMA) or Certified Professional Coder (CPC) by the American Association of Professional Coders (AAPC)
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Customer Relations Representative Resume Examples & Samples
- Provide support to customers with varying degrees of product knowledge and technical proficiency via Email, and Screen Sharing, and Salesforce
- Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
- Multitask and troubleshoot inquiries from teachers and school administrators about program functionality
- Use multiple systems while responding to a steady volume of emails from both internal and external clients in a timely and efficient manner
- Manage case load in queue
- Stay current with system information, changes and updates
- Research and complete complicated cases
- Follow standard processes and procedures
- Maintain an in-depth understanding of company products and services
- Accurately process all customer interaction
- Offer product or workflow alternative solutions where appropriate
- 2+ years of experience in Customer Service
- Salesforce experience is a plus
- SaaS customer service experience is a plus
- Excellent communication skills, both written and verbal – able to work with all levels within an organization
- Strong interpersonal skills and ability to work independently to troubleshoot and resolve more complex issues with other internal departments
- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
- Strong team player with service-oriented attitude and customer focus
- Proficiency in MS Office products including but not limited to Word, Excel and Outlook. The ability to navigate in the different versions of Windows XP, Vista and 7,10
- Familiarity with differences between desktops, laptops, tablets and mobile apps
- Inquisitiveness and ability to solve problems
- Work hours must be flexible to accommodate workload and customer needs
- Multi-tasking capabilities
- Flexibility to shift priorities to meet daily, weekly objectives
- Analytical and critical thinking skills to evaluate challenges and make decisions
- Ability to understand client business processes and architect solutions
- Ability to learn quickly as our products often have new releases with new functionality
- Ability to communicate effectively with non-technical, and technical staffRefer to a Friend
37
Customer Relations Representative Resume Examples & Samples
- Performs all Customer Service activities according to established service standard and established targets
- Handling a high volume of incoming dealer and client phones calls that are a barrier to the Validation staff and maximizing time spent on validating and paying all Indirect Retail and Leases
- Following the Bank’s service standard guidelines during all contacts with dealerships, clients, Branches and other Bank departments
- Providing a high level of customer service on all incoming telephone/fax/electronic inquiries from Dealerships
- Increase Client satisfaction and loyalty through service excellence by
- Delivering the desired client experience by consistently applying the Service Standards during all client interactions
- Acquiring and maintaining a detailed knowledge of products and services
- Responding to the client’s inquiries fully and effectively resolving clients concerns on the spot and/or escalating as appropriate and indefensively
- Providing guidance and direction to Dealers with all aspects of Funding requirements of the DFC
- Projecting an image on the phone and at all times by ensuring the customer experience is delivered in a professional and friendly manner
- Demonstrating respect and knowledge in every client interaction
- Participating in and supporting change initiatives
- Contributing to effective team morale and employee relations through positive interactions with team members and participating in the Applause Program
- Accept responsibilities for sundry assignments
- Contributes to the quality and efficiency of the DFC operations as well as compliance and regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by
- Adhering to custody and security procedures and policies at all times
- Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF) Privacy and Occupational Health and Safety (OHS) requirements, processes and guidelines
- Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/ trends to your Direct Supervisor and/or Senior Manager of Operations, VP and Centre Manager and/or Chief Compliance Office
- Timely escalation of issues/obstacles/trends to your Direct Supervisor to resolve
- Ensuring all contracts received are acknowledged and distributed evenly to Validation Officers, keeping Supervisor apprised of incoming volumes
- Provides Administrative Support and Contributes to DFC growth, profitability and productivity
- Providing above average customer service in all internal and external contacts
- Participating in reviewing/identifying business needs, developing requirements
- Action Dealer requests to discharge, amend or substitute Collateral
- Action Reports from AFIL ie. Mazda Loyalty, VIN mismatch,
- Respond and action Dealer request for errors or omissions on compensation
- Assisting the Sales force with special projects i.e. Dealer Appreciation Certificates
- Thorough understanding of the Bank’s service standards and Complaint Resolution Standards and Procedures
- Thorough knowledge of automotive, Retail Indirect Loans and DVLP leases to deal knowledgeably with a high volume of dealership enquiries related to the complexities of the product and processes
- Expert knowledge of the Validation and Funding process
- Strong organizational, written and verbal communication skills
- Thorough knowledge of PC software programs: ALS COM, CIS, Auto Hub, SDL, Excel and Microsoft Word
- Working knowledge of Bank system HR Passport, My Learning Centre etc
- Some understanding of the legislative, governance or regulatory rules / guidelines applicable to the division
- Working proficiency in the operational guidelines / practices in the division and the Bank’s Chart of Accounts/sub accounts and codes
- Working knowledge of accounting principles, practices and procedures (from years of relevant experience or a degree in accounting and minimal experience in accounting)
- Novice proficiency of automated systems and software packages relevant to accounting
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Customer Relations Representative Resume Examples & Samples
- Responding to customer inquiries or resolving customer concerns on the spot and/or escalating as appropriate
- Projecting a professional image at all times by ensuring counters, work stations and surrounding areas are maintained and organized
- Strengthen and retain profitable customer relationships through sales support by
- Developing a clear understanding of the Branch’s financial and non-financial goals
- Promoting the Bank’s products/services
- Identifying/anticipating and responding to customers’ needs by introducing/referring all sales opportunities to the appropriate sales officer on the spot and/or through Sales Builder
- Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by
- Adhering to position authorities and bank policies
- Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC) , Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Privacy and Occupational Health & Safety (OHS) requirements, processes and guidelines as well as SSI guidelines/processes
- Immediately reporting/escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or the Manager Customer Service, Branch Manager, Chief Compliance Officers and/or applicable Shared Services department, as appropriate
- Working knowledge of Service Excellence Activities (how to achieve/successfully complete a Service Excellence Activity)
- Working knowledge of Branch systems (e.g. Free Forms Teller (FFT), Branch IntraLink, Sales Builder, HR Passport, and My Learning Centre) transactional services and associated procedures
- Working knowledge of Regulatory compliance related to Privacy, Anti-Money Laundering (AML) Anti-Terrorist Financing (ATF), Know Your Customer (KYC) requirements, Financial Consumer Agency of Canada (FCAC), Canada Deposit Insurance Corporation (CDIC) and Occupational Health & Safety (OHS) as well as SSI guidelines/processes
- Working knowledge of Branch routines and operating procedures, as applicable
39
Customer Relations Representative Resume Examples & Samples
- Increase customer satisfaction and loyalty through service excellence
- Contribute to the quality and efficiency of Branch operations as well as compliance with regulatory and internal bank guidelines to minimize the Bank’s exposure to risk
- Working knowledge of regulatory compliance related to Privacy, Anti-Money Laundering (AML) Anti-Terrorist Financing (ATF), Know Your Customer (KYC) requirements, Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC) and Occupational Health & Safety (OHS)
40
Customer Relations Representative P / T Resume Examples & Samples
- Gains new customers by introducing AmeriGas products and services, recommending strategic price programs, and scheduling site visits
- Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders. Offers solutions to customer complaints that balance the best interest of the customer and the company
- Responsible for trips to the bank as well as the post office on a needed basis
- Maintain house accounting including cash sales, districts use and tanks on location
- Maintain a clean and organized office environment as well as order supplies and forms as needed
- Ability to master SAP
