Guest Relations Agent Resume Samples

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B Heller

Beulah

Heller

6081 Savanah Brooks

Philadelphia

+1 (555) 204 7446

6081 Savanah Brooks

Philadelphia

Phone

p +1 (555) 204 7446

Experience Experience

Philadelphia, PA

Guest Relations Agent

Philadelphia, PA

DuBuque Inc

Philadelphia, PA

Guest Relations Agent

Providing prompt, attentive service either directly to the Guests or colleagues using the Guest’s name
Developing and maintains strong Guest relationships to ensure Guest loyalty
Report any unusual occurrences and/or requests to a Manager
Due to the nature of our business, to understand that work schedules and demands of the position may vary from time to time
Assist fellow associates on their jobs to ensure completion of all jobs on time
Providing internal communication through effective handover's
Ensure the cleanliness and upkeep of the Lobby, Front Desk and other work areas

Detroit, MI

Guest Relations Agent, Night Club

Detroit, MI

Torp-Wilderman

Detroit, MI

Guest Relations Agent, Night Club

To consistently offer a professional, friendly greeting and engaging service
To maintain and co-ordinate outlet reservation and Respak system and ensure all guests requests are well arranged and delivered by the service and kitchen team
Provide hotel management a condensed informative document regarding the VIP's for today and tomorrow
Provides a warm welcome and assists guests’ according to FHR Brand Standards
Perform other duties as requested by management
Create, and revise maintenance work tasks cards as defined by the maintenance program
End of day-closing paperwork, prepare coffee for next day, clean backroom

present

Boston, MA

Guest Relations Agent / Personal Concierge

Boston, MA

Bradtke-Dicki

present

Boston, MA

Guest Relations Agent / Personal Concierge

present

Flexibility to respond to a variety of different work situations
Commitment to delivering a high levels of customer service
Successfully completed vocational training in the hospitality industry
Arrives to work, ready to Work
Daily supervision of all contributing colleagues and departments who provide service to the Ex. Floor to ensure that standards are provided
Actively participates in departmental meetings, providing new ideas to improve service
Perform registration process by obtaining data from guest and by observing the established guidelines

Education Education

Bachelor’s Degree in Patience

Iowa State University

Bachelor’s Degree in Patience

Skills Skills

Ability to think clearly, quickly, maintain concentration and make decisions
Highly responsible & reliable
Ability to compute basic mathematical calculations
Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis.
Calm, efficient, and organized with great attention to detail
Ability to work in a fast paced work environment and be able to balance multiple tasks successfully
Able to get on well with people from many different backgrounds, cultures, etc
Ability to perform job functions with minimal supervision
Ability to use time efficiently; to prioritize and organize work
Ability to maintain company standards and policies

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Guest Relations Agent Resume Examples & Samples

Ability to focus attention on details and guests need, remaining calm, courteous and warm
Ability to think clearly, quickly, maintain concentration and make decisions
Ability to prioritize, organize and follow up
Ability to perform job functions with minimal supervision
Ability to promote positive relationships with guests, particularly over the phone
Ability to work cohesively with other departments and other team members
Ability to be flexible as your job changes
Must have a professional image and confidence
All hotel Features / Services, hours of operations
All hotel room rates, special packages and promotions
Scheduled daily events and activities
Pre-call all arriving individual guests to confirm information to assist anticipation of their needs prior to their arrival
Preparation and organization of welcome back notes/amenities for all Repeat, VIP and Special Occasion guests
Assist in the coordination of compliance with (repeat) guests’ needs, requests, and personal preferences. Ensure proper recognition and preference delivery for all repeat guests
Energize the Guest Recognition process in daily contact with other departments
Assist in the implementation of Guest Relations awareness programs
Communicate system errors to Help Desk. Notify Corporate Manager, Guest Relations Manager
Accommodate all guest’s special requests accordingly upon registration of the guests
Monitor the hotel main lobby and resolve any congested situations
Recognize all Repeat guest’s upon arrival, using name recognition when possible
Manage the radio process in the lobby ensuring consistency
Use the guests preferred language when possible
Positively impact the hotel revenue by using up selling techniques
Collect and energize the guest preference process
Handle all guest complaints by following the guidelines and ensuring guest satisfaction
Carry out official orders of the immediate manager
To follow fire and work safety regulations

Guest Relations Agent Resume Examples & Samples

Organize and execute cultural experiences for all guests
Organize and execute fun and interactive tournaments, games and activities for all guests
Suggest, and when appropriate join, off property excursions for guests to experience all that Nevis has to offer
Ensure guests are informed and participating in on property activities for the day
Be present at the pools, beach, breakfast and lunch restaurants promoting activities and connecting with our guests
Be fully informed on all activities on and off property to properly suggest and coordinate all activities
Assist the Guest Relations team with connecting with in house guests to ensure that all guests have a personalized experience
Free employee meals prepared by the Four Seasons Culinary Team
Complimentary laundering of employee uniforms

Guest Relations Agent Resume Examples & Samples

Report to work on time in proper, clean uniform with name tag
Personal appearance & grooming must confirm with standard
Handle all duties according to hotel policies and procedures
Be Knowledgeable about hotel procedures and check all bulletins for info
Get a daily briefing about all special events
Have knowledge about all room rates , discounts and promotions and know how to handle it
Have knowledge about all guest rooms , features and amenities plus all services offered by the hotel
Check in all the guest according to SOP & LSOP
Follow all cash handling and banking and be able to check out all guests properly
Each associate is expected to carry out any request by management which the associate is capable of performing
Operate MARSHA / OPERA and other systems as required
Take new / same day reservations and know how to operate MARSHA
Perform guest registration and room assignment and accommodate special requests of all customers
Be knowledgeable of Marriott Rewards , Elite program and other Frequent flyer programs as required
Know how to follow all hospitality guidelines
Answer the telephone according to telephone etiquette
Know how to handle safety deposit boxes
Handle mail and messages properly and on a confidential basis
Ensure cleanliness of work areas at all times
Utilize spare time for cleaning
Keep all equipment clean at all times
Assist all guests in problems and questions as required
Ensure that all guest problems are solved by using GUEST RESPONSE procedures
Assist fellow associates on their jobs to ensure completion of all jobs on time
Have knowledge of all emergency procedure and know how to act on them
Be flexible with regards to work schedule
Use password with discretion
Log off your terminal when leaving your work area
Have knowledge about the city and local attraction to answer any guest query
Ensure proper credit when checking out the guest and produce zero balance invoice
Handle late charges according to procedures
Bank out at the end of the shift by following the blind shift closing procedures strictly
Front desk leader will always verify your shift closing
When leaving your area you must secure your cash drawer by locking it
Report any unusual occurrence or requests to the manager
At all times strive to be an ambassador for Marriott
Be disciplined at all times , stand alert and tall at the front desk
Greet guests immediately and offer assistance before guests ask you
Focus your total attention to your customers
Be familiar with daily checklists of your shift to ensure smooth operations

Guest Relations Agent Resume Examples & Samples

Ensures that all Ex. Floor and Business Center SOP’s are adhered to
Monitor maintenance and development of the physical Floor and Business Center product
Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theaters, special events, tickets, confirmations and other available services
To ensure proper handling of all incoming and outgoing faxes, and e-mails for hotel guests and event participants
Manage the Ex. Floor guest history system and ensure Guest information is updated
Reviews arrival reports and VIP’s to ensure all special requirements are anticipated
Develops and maintain strong guest relationships to ensure Ex. Floor loyalty
Remain observant and respond to each guest who approaches the reception desk
Ensure all guests are escorted to their rooms
Enrolls new SC members and updates SC certificate maintenance
Ensure that any compliments or complaints that are received are dealt with promptly in a polite manner and to enter it in the Ex. Floor and log book
Be familiar with our regular guests and their requirements
Be familiar with the VIP procedures
Deal with all guests inquiries with efficiency
Check in guests, ensuring correct, legible registration and method of payment
Ensure that the handover shift is smooth and complete
Be able to handle efficiently and effectively any queries arising from guests’ accounts
Strong and effective communication with all other departments
Daily supervision of all contributing colleagues and departments who provide service to the Ex. Floor to ensure that standards are provided

Guest Relations Agent Resume Examples & Samples

Ensuring that all Fairmont Hotels & Resort service standards and operational procedures are adhered to in all interactions with Guests and colleagues
Providing prompt, attentive service either directly to the Guests or colleagues using the Guest’s name
Masters the Front Office and Royal Service policies, procedures and operations required. Uses the skills training received and knowledge acquired to excel in the position, ensuring accuracy in job performance
Reviewing reservations and Guest preferences to ensure all standards are met
Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift
Following the Hotel’s telephone etiquette standards when handling internal and external calls
Remaining observant and responds to each Guest who approaches the Reception Desk
Enthusiastically promoting Fairmont President’s Club and hotel services providing detailed information to Guests and hotel visitors
Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest’s profile
Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests
Ensuring the highest possible revenues are generated for the hotel through upselling programs
Developing and maintains strong Guest relationships to ensure Guest loyalty
Actively participates in departmental meetings, providing new ideas to improve service
Adheres to and promotes the company’s health & safety policies to ensure a safe work environment and is knowledgeable about all safety & emergency procedures
Resources (time and materials) are used efficiently in order to maximize output
Has respect and maintains positive working relationship with colleagues and other departments and communicates effectively with same and gets the job done. Promotes open discussion
Acts as a role model for colleagues and strives to raise quality standards which others will aspire to
Flexible to work in Front Office and Royal Service as well as Fairmont Gold depending on operational needs
While working on Fairmont Gold, provide highest level of personalized service including Front Office duties such as check-in and check-out, Food & Beverage Service and Butler service
Proficient in the English language (spoken & written), good knowledge of Azeri, Russian and Turkish
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
Must be flexible in terms of working hours (24-hour operation, 7 days a week)
Must have excellent written/verbal communication and Guest interpersonal skills
Degree or hospitality diploma is an asset
Self-motivation and organizational skills and the ability to take initiatives
Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs and Windows is an asset
Prior experience in hotels or customer service or an asset
Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs
Must have the ability to handle cash effectively and accurately
Has outstanding Guest services skills, professional presentation, and sophisticated communication skills
Ability to deal with Guest concerns in an empathetic and business-oriented manner
Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis
Previous experience in Front Office Operations including Front Desk, Reservations and Royal Service an asset

Guest Relations Agent Resume Examples & Samples

Serve as a point of contact for long-stay Guests of 14 days or longer – ensuring they feel comfortable and can ask advice or information from Guest Relations
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Excellent leadership, interpersonal and communication skills
Previous experience in a customer service function or in a similar role
High level of IT proficiency

Guest Relations Agent Resume Examples & Samples

Assist in managing the departmental budget and scheduling Colleagues accordingly
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Previous leadership experience in guest services preferred
Previous Property Management System experience required

Guest Relations Agent Resume Examples & Samples

Coordinate with Front Office, Housekeeping and In Room Dining to ensure room preferences are honored so that Arrival, Stay and Departure experience is a seamless experience
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, and listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s lay-out, activities taking place and local attractions
Responsible in consolidating guest interview statistics and general comments
Conduct guest relations courtesy calls
Meet and escort arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner
Contact/Meet Guests during their stay and assist with any needs that arise
Drive and champion Fairmont President’s Club program
Conduct regular inspection of rooms and liaise with housekeeping or engineering on deviation from standard set-ups
Review all Group Resumes, VIP reports, daily business reports
Perform registration process by obtaining data from guest and by observing the established guidelines
Resolve guest complaints
Implement repeat guests and other related programs as well as updating guest profile with pertinent information and general comments
Review all Fairmont President’s Club /VIP guest incidents and ensure proper follow up is completed with the relevant departments
Take ownership in servicing our Fairmont President’s Club members
Ensures that all Front Office Standards Operating Policies & Procedures are adhered to
Ensures that preferences are collected for guests regularly
To support the Concierge or Royal Service agent as required
Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies
To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
Uses Royal Service Manager as the main method of communication throughout the department as required for communication
Adheres to and executes all job task checklist points
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working
Be familiar with hotel services and promotions and promote them
Take and deliver accurate and timely guest messages
Respond to queries positively
Follow department policies, procedures and service standards, including all safety policies
Degree or Diploma in Hospitality Management is an asset
Minimum of 1 year previous Hotel experience is an asset or in same role would be preferable
Knowledge of Micros-Fidelio Property Management System an asset
Experience with a Hotel loyalty program an asset

Guest Relations Agent Resume Examples & Samples

To consistently provide thoughtful, caring and sincere service
To extend warm welcome and greet guests in the hotel lobby
To respond to each Guest who approaches you for assistance or information
Previous customer related experience preferred
Computer literate in Microsoft Window applications an asset

Guest Relations Agent Resume Examples & Samples

Greet, check in and settle guest accounts while ensuring all service standards are followed
Proficient in the English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Previous customer related experience an asset
Hospitality Diploma is an asset
Must be flexible in terms of working hours

Guest Relations Agent Resume Examples & Samples

18+ years of age
Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form
Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards
Previous Front Desk experience in a hotel/resort preferred
PC software programs (MS Word, Excel)
Basic typing skills

Guest Relations Agent Resume Examples & Samples

Organise and manage the front desk counter with tact and diplomacy
Assist in supervising , motivate and control of the front office agent
Ensure all operations of the desk room smoothly
Maintain the best relation between staff and guests at all times
Show good salesmanship when selling of rooms to maximize room occupancy at highest rate
Coordinate with other sections front office and other department in the hotel
Liaiso with reservation regarding bookings and problems during check-in
Consult or inform departments concerned regarding complaints and followup with action required
Always follow up with department concern and confirm that the job is completed in shortest time possible
Ensure discipline , appearance and efficiency of Front office Agent
Refer to Duty Manager if complaints and request cannot be handled
Check VIP/Wedding fodder for arrival
Check room change book for any room change to followup
Check and resolve traces
Prepare and tally Northwest and Eva keycards for arrival
To monitor for Travel Agent group arrival
Ensure all reports are complied and distributed in time
Ensure all pre-arrival activities are done prior to guests arrival
Update team members with latest information
Ensure adequate supply of stationary
Ensure security measures are taken in handling of room keys
Ensure all registration cards are accurate and completely filled up

Guest Relations Agent Resume Examples & Samples

Demonstrates that all Guest Relations Standards of Service & Operational Procedures are performed in all interactions
Displaying a professional image and positive guest service attitude at all times
Remains observant and responds to each guest who approaches the Hotel entrance and guest relations desk
Is an ambassador of Fairmont Makkah Clock Royal Tower by providing an excellent first impression
Maintains a perpetual presence on the Lobby and Guest relations desk throughout the hours of the shift
Greets all guests courteously, using the guest’s name whenever possible
Responds to all guest inquires, maintaining high quality of service throughout the hotel with efficiency
Demonstrate good listening skills when encountering any guest complaints and take responsibility to either resolve their issue and direct them to a manager
Handles guests' inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests' total satisfaction
Follows Hotel’s telephone etiquette standards
Arrive at workplace on time, prepared with tools and all stationary and collaterals is sufficient
Ensures that all check-in guests are offered with welcome drinks
Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures
Be knowledgeable of all room types and rates and the hotel’s features and facilities
Support the concierge desk/ front desk when needed
Alert the Guest Relation Supervisor/ Manager or a senior member of Front Office Management or the relevant Department to any problems that may occur during a shift
Ensure that any compliments or complaints that are received are dealt with promptly in a polite and efficient manner and to enter this in the Duty Manager’s log book
Be familiar with the VIP/FPC procedures and with all regular guests and their requirements
Complete the duties on the guest relations checklists
Ensure that the handover shift is smooth and complete, especially for the night shift
Minimum 2 years experience in Front Office Operations in a luxury property preferred
Analytical skills, strength as a developer and a leader of others are essential
International experience an asset
Must be flexible in terms of working hours and willing to work under pressure
A hospitality diploma is an asset
Able to go extra mile as and if required by the department, a doer not a talker, striving for a high standards of excellence,

Guest Relations Agent Resume Examples & Samples

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable)
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms
Review Front Office log and Trace File daily
Answer inquires from guests regarding restaurants, transportation, entertainment, etc
Follow all cash handling and credit policies
Be aware of all rates, packages and special promotions as listed in the Red Book
Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
Be familiar with hospitality terminology
Have knowledge of emergency procedures and assist as needed
Handle check-ins and checkouts in a friendly, efficient and courteous manner
Use proper two-way radio etiquette at all times when communicating with other employees
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
Be able to complete a bucket check, room rate verification report, and housekeeping report
Balance and prepare individual paperwork for closing of shift according to hotel standards
Maintain and market promotions and guest programs
Maintain a clean work area
Assist guests with safe deposit boxes
High School diploma or equivalent required
Customer Services experience preferred
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Ability to stand during entire shift
Must be able to multitask and prioritize departmental functions to meet deadlines
Attend all hotel required meetings and trainings
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag

Guest Relations Agent Resume Examples & Samples

Meet and greet guests upon their arrival at the hotel and interact with guest’s and provide a welcoming atmosphere and clearly explain room key, location and direction of the room to guests
To ensure that all the VIP’s met and escorted to their rooms or to events that took place in the Hotel
Accompany guests within the hotel to arrive at the desired place and provide general information and direction
Advise and assist guests on leisure activities, be especially attentive to repeat guests and other VIP guests
Take ownership of any complaint and use techniques to ensure the guest is totally satisfied and to follow up with the guest in order to reach zero defect
University qualification in hospitality or any related field
Being able to deal with guests
Speak, write and understand English professionaly
Ability to use a variety of computer applications

Guest Relations Agent Resume Examples & Samples

Assist in achieving the departmental goals such as Heart Beat, Priority Club Enrollment, Up Selling and control expenses to achieve the budgeted revenue
Be proactive and have knowledge on pre-arrival planning for appropriate guest recognition
Be aware of any group in-house/arrival and ensure that any special instructions are understood
Handle any guest problems or complaints in a professional and hospitable manner. Ensure that they are resolved and followed through using the LEARN process. Seek help if barrier arise. Ensure all complaints are tracked using the Guest Response program
Preferably with 5-Star Hotel experience
Proficiency and strong knowledge in MS Excel and Opera

Guest Relations Agent Resume Examples & Samples

A true desire to satisfy the needs of others in a fast paced environment
Refined verbal communication skills
Proficient in basic computer skills: experience with Opera, HotSOS, MICROS preferred
Customer service experience preferred
Ability to lift up to 20 pounds
Prior customer service experience required, luxury hotel and fine dining experience preferred

Guest Relations Agent Resume Examples & Samples

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Follow company brand standards
Previous experience in cash handling
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
Clean and full driving licence is a must
Positive attitude and good communication skills
Ability to multi-task while maintaining a positive attitude when working with a Guest
Ability to work on your own and as part of a team

Guest Relations Agent / Personal Concierge Resume Examples & Samples

Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Ensure a very high level of customer service is constantly maintained for Reception and Lobby area
Previous experience in the luxury hospitality

Guest Relations Agent Resume Examples & Samples

1-2 years sales experience
1-2 years of cash handling experience
1-2 years of customer service experience
Must be able to work a flexible schedule including weekends and holidays
POS/Inventory Control System experience preferred
Strong software skills to include MS Office and MS Based software

Guest Relations Agent Resume Examples & Samples

Customer services/contact
Hotel/hospitality experience especially in the Middle East will be an added value
Excellent command of English oral and written communication skills – Arabic or other European Language is an added advantage
Tolerant for all guests and colleagues (regardless of race, sex, color or religion)
Diplomatic and positive
Proactive and responsible
Ability to take simple decisions
A people’s person
Fast Learner
Able to get on well with people from many different backgrounds, cultures, etc
Ability to multi tasks
Should be flexible and able to work in shifts
Ability to handle cash
Have knowledge of selling skills
Knowledge of Dubai is preferred but not essential
Basic accounting skills
Report to work on time in proper, clean uniform with name tag, griffin, service note, etc
Maintain high standards of personal hygiene and wear proper uniform at all times (incl. name badge, griffin, service note, etc.)
To ensure that a good relationship is maintained between all other departments
Be knowledgeable about hotel procedures and check all bulletins for info
Have knowledge about all room rates, discounts and promotions and know how to handle it
Have knowledge about all guest rooms, features and amenities plus all services offered by the hotel
Check in all the guest according to SOP & LSOP and Job aids
Follow all cash handling procedures and be able to check out all guests properly
Perform any reasonable request as directed by Management
Be knowledgeable of Marriott Rewards, Elite program and other Frequent flyer programs as required
Know the Brand Standard Audit Points and conform adherence
Answer the telephone according to telephone etiquette as laid down by Marriott Standards
Know the procedure to handle safety deposit boxes
Handle email and messages in compliance with guidelines laid down and in a confidential manner
Ensure the cleanliness and upkeep of the Lobby, Front Desk and other work areas
Ensure that all guest problems are solved by using LEARN/GUEST models
Be knowledgeable of all emergency procedures and know how to act on them when required
Due to the nature of our business, to understand that work schedules and demands of the position may vary from time to time
Ensure all guests are welcomed, met and greeted, offered welcome drinks and/or cold towels (depending on brand) and escorted to the elevators and/or room according to the JW Marriott Welcome Experience
Use password with discretion and follow all policies laid down by Marriott Intl. with regards to PCI
Be familiar with all local attractions, hotels, restaurants, etc
Protect guest and associate security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorized by a manager
Close shift at the end of the day by strictly following the blind drop closing procedures
Front desk/Guest Relations leader will always verify your shift closing
Report any unusual occurrences and/or requests to a Manager
Coordinate with Transportation Desk to ensure timely pick-up and drop-off of guests
Act as a hotel and brand ambassador at all times
Be proactive in anticipating guest needs and ensure lobby presence is maintained at all times
Be familiar with daily checklists/events/arrival-departure trend of your shift to ensure smooth operations

Guest Relations Agent Resume Examples & Samples

Possess knowledge of the maintenance sections of the Company's General Maintenance Manual, Continuous Airworthiness Maintenance Program (CAMP), Minimum Equipment List (MEL), operations specifications, and the applicable engineering, maintenance and inspection provisions of each section
Plan and direct the execution of inspection standards, methods and procedures used in complying with all applicable 14 CFR regulations and manufacturer's recommendations
Ensure compliance with Federal Aviation Regulations, ATA standards, and Company policy
Review and revise technical data files as needed to reflect the current configuration of Aircraft, Engines, and Components
Complete assignments as defined by the Manager of Avionics and Systems Engineering and the Operational Review Board (ORB)
Provide programs covering other maintenance, preventive maintenance, and alterations that ensure that maintenance, preventive maintenance, and alterations are performed in accordance company manuals and each aircraft released to service is airworthy and has been properly maintained for operation under 14 CFR part 121
Create, and revise maintenance work tasks cards as defined by the maintenance program
Review and perform a timely disposition of Airworthiness Directives and Service Bulletins. Author Engineering Orders to maintain the operational reliability of the fleet
Support Maintenance Control by providing technical consultation in the evaluation and troubleshooting of inoperative equipment and maintenance messages
Coordinate the development and implementation of reliability measures of fleet, maintenance, and operational parameters
Provide coordination in the review and revision of the Minimum Equipment List (MEL)
Perform technical review of all applicable service related technical documents for incorporation into Virgin America's Maintenance program or Aircraft Configuration Management as appropriate and validated by safety, reliability or company requirements
Accomplish other tasks as directed by the Manager, Avionics and Systems Engineering
Travel (up to 20%)
Significant experience in the design and or maintenance of large turbine aircraft, which includes at least five (5) years of experience in Airline and/or FAA Repair Station management positions relating to aircraft systems
Knowledge of SFAR 88 is not required, but is greatly desired. FAA Airframe & Powerplant Certificate is a plus

Guest Relations Agent Resume Examples & Samples

Computer literate; MS Office, MS Excel, MS Word, MS Power Point & knowledge of Opera and Marsha is mandatory
MS Office, English language (written and spoken)
Prepare for VIP arrivals for the current day and also tomorrow
Assign room and place OOS the day prior depending on the guest preferences and hotel inventory
Ensure all welcome packs are completed
Ensure all pre-arrival communication information is updated in Opera
Ensure amenities are in the room prior to guests arrival
Merge profiles to ensure missing stay's with Marriott rewards are reduced
Controlling Rooms Division amenities
Communication with IRD to ensure timely delivery of amenities
Using Micros system to place orders
Controlling costs by tracking amenity consumption
Provide hotel management a condensed informative document regarding the VIP's for today and tomorrow
Maintain strong positive relationships with Housekeeping and Engineering regarding VIP rooms
Daily communication with IRD providing amenity forecasts
All emails are read, understood and actioned
Traces are used in Opera; placing them for follow up, resolving them once completed
Ensuring Executive Committee members are aware of VIPs and coordinating personalized requests and communication
Providing internal communication through effective handover's
Preparing and utilizing Coversheets ensuring all guest information is included
Assigning VIP status, organizing amenities and providing pre-arrival communication for Long Stay bookings
Assigning VIP status, organizing amenities and providing pre-arrival communication for Repeat guests on their milestone stay
Ensure ETA's are gained for all bookings through pre-arrival communication to ensure a smooth arrival experience
Update Manager On Duty issues into guest Opera profiles ensuring all information is retained for future stay's
Silver Marriott Reward members are highlighted, prepared for and also courtesy call completed to ensure maximum satisfaction
Highlight, prepare and oversee the arrival experience for 2 and 3 bedroom suite bookings, ensuring all team members are aware

Guest Relations Agent, Night Club Resume Examples & Samples

To consistently offer a professional, friendly greeting and engaging service
To greet and escort guests to tables and assist them in seating, ensuring the highest standards, whilst striving to exceed the guests expectations
To maintain and co-ordinate outlet reservation and Respak system and ensure all guests requests are well arranged and delivered by the service and kitchen team
To assist in monitoring the guests needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables requests and promotional offers
To answer the telephone, make and confirm guest reservations, ensuring a professional attitude and pleasant manner whilst paying attention to the need to maximise table allocations and revenue
To allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
To assist the restaurant manager and dining concierge manager with any other reasonable job requests
Ability to work cohesively with fellow colleagues as part of a team