Customer Relations Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer relations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Shanahan

Amelia

Shanahan

371 Barrows Pine

Chicago

+1 (555) 294 6157

371 Barrows Pine

Chicago

Phone

p +1 (555) 294 6157

Experience Experience

Detroit, MI

Customer Relations

Detroit, MI

King-Harris

Detroit, MI

Customer Relations

Manage performance including conducting periodic performance reviews, corrective actions, promotions and separations
Meet established Regional/Divisional goals while demonstrating accuracy and thoroughness to ensure quality of work
Manage departmental performance against agreed targets and budgets, and within policies and standards
Relies on instructions and pre-established guidelines to perform the functions of the job
Hire, interview, and provide ongoing training for CRM’s and CRS’s
Works under immediate supervision
5) Handle customer's merchandise returns; complete refund / exchange paperwork

Detroit, MI

Manager, Customer Relations

Detroit, MI

Zemlak, Bartoletti and Mitchell

Detroit, MI

Manager, Customer Relations

Perform other tasks as assigned by management from time to time
Day to -day internal working relationships are with
Develop and maintain effective relationships with client key stakeholders
Create customer loyalty through the delivery of unrivalled customer service
Internal areas – ensuring proper communication and providing input into changes, initiatives, and acting as the business representative for RBWM
Ensure work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
Manage and keep accurate records of discussions or correspondence with customers

present

Chicago, IL

Customer Relations Associate

Chicago, IL

Senger, Wunsch and Reynolds

present

Chicago, IL

Customer Relations Associate

present

Liaison with all departments of the TSC to obtain necessary information for the timely resolution of all service related inquiries/issues. This will include, technical, operational and historical information that is necessary to obtain full and quick resolution of all customer issues Customer Relations Associates also perform minimal administrative duties
Liaison with all departments of the TSC to obtain necessary information for the timely resolution of all service related inquiries/issues. This will include, technical, operational and historical information that is necessary to obtain full and quick resolution of all customer issues stomer Relations Associates also perform minimal administrative duties
High speed hard wired internet (6mb/second, no WiFi) dedicated for work - Computer equipment & headset will be provided
Provide support and guidance to field management on escalated service issues
Each Field Inventory Representative will own a region of the country, with responsibility for MOH management, audits, unbilled implants and other metrics as assigned for the customers and sales representatives in the assigned region
Set-up and make changes to accounts in customer master including: working with Customer Service, sales force and credit team
With a continuous improvement outlook, problem-solve to identify process improvements

Education Education

Bachelor’s Degree in Business

Ball State University

Bachelor’s Degree in Business

Skills Skills

Organised with strong attention to detail with the emphasis on both quality and speed
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions
Able to learn, retain and refer to operational procedures quickly and efficiently
Strong attention to detail
Able to handle multiple tasks and key deliverables
Proven ability to work on own initiative, under pressure, capable of prioritising and managing multiple tasks
Detailed Gap product knowledge
Strong diplomacy skills and the ability to communicate effectively in stressful and antagonistic situations
Strong interpersonal skills and the ability to interact with all levels of employees
Able to think analytically and strategically, with the ability to make decisions within the scope of responsibility

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15 Customer Relations resume templates

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Gcg-customer Relations Officer Resume Examples & Samples

Proactively seeking to identify customers' needs and effective at cross-selling and referring leads to the appropriate channels for follow up
Take full ownership of customers’ problems and ensure complete customer satisfaction of problem resolution
Comply with Citibank's policies and procedures to ensure security of bank and customers’ assets
Provide backroom service support to the personal banking team in the branch
"N" / "O" / "A" level / diploma / degree qualifications
Preferably with minimum 1 year of frontline experience in the service industry
Knowledge of sales and relationship building process
Knowledge of banking products and familiarity with internal banking operations would be an added advantage
Branch working hours (shifts and weekends)

Gcg-customer Relations Officer Resume Examples & Samples

Proactively seek to identify customer needs and cross-selling opportunities and referring leads to the appropriate channels for follow-up
Comply with Citibank policies and procedures to ensure security of bank’s and customers’ assets
Perform Check encashment in both local and foreign currencies at the counter
Identify sales opportunities and make appropriate referrals
Handle counter enquiries
Highlight the bank’s various distribution channels to new and existing customers and recommend alternative Citibanking service access points
Educate customers on alternative service access points
Assist in the processing of check/cash deposit in the 24 hours banking area
Collect information and data for managerial decisions
Exercise care and diligence in the course of duty for detection of counterfeit notes and Traveler Check, forgery, money laundering etc
Deliver superior Citibanking experience and satisfy service needs
Provide feedback to management on ways to enhance processes and service delivery
At least 1 year of frontline experience in the service or finance industry
Minimum GCE ‘A’ Level, with good credits in English and Mathematics
An eye for details
Knowledge of relationship building process
Proficient in Microsoft applications and in adapting to new technologies
Able to work on shifts and weekends
Responsible and supportive team player

Customer Relations Resume Examples & Samples

Process orders efficiently utilizing SAP functionality with a focus on exceeding expectations of our customers
Responsible for processing orders, credits, debits, returns and requests efficiently while achieving service fundamentals and sales goals
Relies on instructions and pre-established guidelines to perform the functions of the job
Provide product knowledge, launch information, and use suggestive selling techniques resulting in increased sales and profitability for our customers and Aveda
Partner with field teams to achieve mutual goals
Works under immediate supervision

Customer Relations Officer Resume Examples & Samples

Receive inbound customer calls, determine customer’s requirements and refer to Variations, Retention, or Mortgage Specialists where appropriate
Respond to Broker enquiries regarding Citibank products and services, credit policy and loan structuring and application status. Provide assistance to Brokers to set up and maintain their online self-service profile via Citibank Broker Portal
Accurately process redraw request received within agreed service levels
Demonstrate high standards of customer service at all times to achieve all call related service levels and maintain a positive customer experience
Investigate issues wherever necessary to limit escalation
Identify areas of improvement of P&Ps and raise with Customer Care Manager for review
Higher School Certificate or Equivalent
Demonstrated call centre experience- particularly in an inbound role
Mortgage experience preferred but not essential
Strong customer focus and the ability to build positive working relationships
Ability to work independently and within a team environment
Ability to work proactively and effectively manage time

Customer Relations Lead Resume Examples & Samples

Work with other team members to determine requirements for new initiatives
Assist with the ongoing accuracy and relevance of data and processes
Facilitate responses to questions, follow up and execute on action items
Assist in process improvement for department initiatives
Assist in reporting to stakeholders
Assist with the analysis necessary for the functional operations reviews
Must submit your application for employment through gecareers.com to be considered (Internals via COS)
Excellent organizational, follow-up, analytical and problem solving skills
Ability to manage projects and prioritize tasks
Strong Time Management Skills
Commitment to service excellent and process improvement

Director of Customer Relations Resume Examples & Samples

Analyze both voluntary and involuntary customer cancellations, business rules and processes to identify opportunities to improve customer retention efficiency and effectiveness
Ensures accurate forecasting and reporting of revenue impact and retention results
Define customer success programs based on the company's strengths/capabilities, financial analysis and assessment of competitive acquisition offers
Monitor overall team performance, evaluate and implement changes to ensure the continual success
Ensure that all agents are meeting statistical targets and provide action plans for those that fall below expectations
Conduct weekly reviews with individual Reps, assessing opportunity pipeline accuracy and completeness of information in Salesforce.com
Listen to outbound calls in order to help coach conversations and guarantee quality of calls
Leverage savvy communications skills to motivate staff and develop effective working relationships with peers, executives and clients
Supervise team in accordance with company policies and procedures
Provide coaching for existing employees, and training for new reps
Work with VP of Customer Operations to determine appropriate staffing levels
Conduct employee interviews, orientations and take part in hiring/termination process
Manage performance and salary reviews, and develop employee career plans
Resolve interpersonal issues within department and escalate if required
Report to senior management on revenue impacts, retention metrics, opportunities, and threats
Coordinate issue resolution for all levels of escalated issues including those identified by the customers and management
A bachelor's degree in a business or technical discipline or equivalent experience in related field
Direct inside sales experience with at least 3 years demonstrated sales management experience, leading a team of sales professionals is preferred
Must have prior leadership experience in a customer relations or sales environment and have a strong drive for results with an ability to build a team that is highly engaged and accountable for their results
Experience with billing practices desirable
Demonstrated business communications skills including, but not limited to, preparing reports, speaking before groups of people, negotiations
Proven ability to motivate staff and meet deadlines
Superior problem solving skills. Proven ability to manage detail on multiple projects simultaneously
Strong PC skills, including experience using MS Office, MS Outlook, and MS Visio or equivalent
Knowledge of navigating CRM's; Salesforce.com experienced preferred
Gainsight experience a plus
Ability to work in an environment with limited oversight (self-starter)
Ability to work in a high-pressure environment and maintain a positive attitude and high energy
Excellent communication, presentation, interpersonal, and influencing skills
Strong analytical, multi-tasking, and organizational skills

Customer Relations Analyst, Radius Resume Examples & Samples

Field customer requests and own them to full resolution, including direct customer communications where appropriate
Monitor, track and identify patterns of issues in need of escalation from contact center
Develop new guidelines for management approval and then coordinate with the contact center to roll out the changes in future customer communications and interactions
Serve as internal expert on the features and functions of the offering from the customer’s point of view
Operate all of the functions for delivery so that the interactions with the contact center are seamless and the point of view of those serving customers are fully understood
Manage customer complaints, concerns, issues and technical challenges including, but not limited to: interfacing as needed with internal teams, formulating procedure around response to new query types and adding to the communications toolkit for the contact center, updating public domain self-help in collaboration with intern teams and contact center personnel, and handling all customer escalations
Serve as primary point of contact for the customer contact center, understanding service level, quality and customer service delivery status, and serving as communications liaison during challenges or time-sensitive/emergency events, such as interruptions in service
Minimum (1) one year digital media experience or related fields
Experience in roles requiring active communication through all common media (phone, email, written correspondence/reports)
Proficiency in Microsoft Office Suite (Word, PowerPoint, and Excel) and Prezi
Previous customer relations experience preferred
Demonstrated ability to work effectively with a team
Social media experience an asset, though not a requirement
Ability to work efficiently under pressure, to meet deadlines, and to multi-task
Bilingual (Spanish and English) language skills desired

Customer Relations Agent With Dutch & German Resume Examples & Samples

Use problem solving skills and product knowledge to respond to customers, both written and by phone
Applies intermediate level of subject matter knowledge to solve a variety of business issues
Listen carefully to customers in order to understand and then give spoken explanations and instructions to address their problem
Evaluate alternative solutions using a systematic approach in order to solve problems efficiently
Position the obligations of HP to the customer when necessary
Manage exception cases/complaints that are escalated for resolution
Document exception & complaint cases consistently and thoroughly to ensure accurate reporting
Take necessary action to resolve and address feedback directly
Alert management to critical situations and initiate escalation when appropriate

Gcg-customer Relations Officer Resume Examples & Samples

Proactively seeking to identify customers' needs and effective at cross-selling and referring leads to the appropriate channels for follow-up
Comply with Citibank's policies and procedures to ensure security of bank and customers' assets
Knowledge of banking products and familiarity with internal banking operations would be an advantage

Customer Relations Outfitter Resume Examples & Samples

Knowledge of products and catalog layout
Knowledge of company policies and procedures
Skill in operating computer and telephone systems
Strong verbal communication skills. Ability to speak clearly and distinctly in a courteous and professional manner
Ability to effectively function as a positive and dependable team player
Ability to pass required test
Ability to achieve and maintain quality standards

Coordinator Customer Relations Resume Examples & Samples

Use judgment to resolve Customer issues and requests via e-mail, phone, and mail
Build & maintain relationship with 3rd party Call Center Management. Provide guidance and expectations on pertinent issues
Partner with key members of AE Direct Team to support and attain goals relating to Customer Service
Provide support and guidance for Store management teams regarding Customer inquiries
Communicate and provide proactive information concerning Customer related issues to key business partners
Provide direction to Call Center Management and Store Management to resolve situations promptly
Maintain relationships with external partners that represent AEO Inc, i.e.: Credit Card division, Gift Card partner, etc
Prepare and send response letters and company information to customers. Create and maintain accurate files
Communicate with field supervisors regarding Customer inquiries and feedback regarding Store Management actions
Screen web and call center orders, and identify valid or fraudulent transactions
Communicate with customers whose orders have been denied due to suspected or confirmed fraud to verify or explain unusual account activity
Work with call centers and fulfillment center to identify and handle possible fraudulent transactions
Spanish or French a plus
Minimum 1 year specialty retail experience; management experience preferred
High degree of proficiency MS Office Suite, Outlook & Internet applications
Strong analytical prioritizing , interpersonal, problem-solving, organizational and presentations skills
Demonstrated collaborative skills and ability to work well within a team
Ability to work with and influence peers and senior management
Ability to work in a fast-paced and deadline-oriented environment
Self-motivated with critical attention to detail, deadlines and reporting
Must be available to work nights and weekends

Coordinator, Customer Relations Resume Examples & Samples

Manage weekly mystery shop reports, organize store feedback and offer solutions/recommendations
Analyze reporting and follow up with stores on open surveys
Provide feedback on escalated issues and maintain Service Excellence tools
Utilize/manage social media platforms to track and resolve customer issues and inquiries
Monitor Better Business Bureau site complaints and provide timely resolution
Organize mail received from customers and direct to the appropriate departments
Send and track gift cards provided to customers
Work with Distribution Center to obtain merchandise for customers
Support Service Excellence Team with tools management, ad-hoc projects and programs
Support cross-functional partnerships including: Store General Managers, Distribution Centers, In Moment and Synchrony Financial
Bachelor’s Degree from an accredited four-year college or university
Minimum of 1-2 years experience in customer relations
Proven customer service, communication, and interpersonal skills
Strong PC skills with proficiency in Microsoft Office

Customer Relations Outfitter Resume Examples & Samples

Answers incoming customer calls and assists in placing merchandise orders, checking merchandise availability and sending catalogs, using computer system. Transfers callers as required to appropriate departments. Outfitter is empowered and encouraged to use training and desktop resources to be able to assist customer at first point of contact, including cabelas.com and intranet links. Cabela’s is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives
Generates additional revenue by making effective outfitting sales offers, including add-on accessories/specials/CLUB, offering ISP (In-Store Pickup) shipping and/or upgraded shipping options. Capitalizes on all opportunities to secure a sale
Updates profile changes to customer accounts to meet customer needs or indicate special internal processing requirements, such as correspondence preferences, shipping preferences, stop catalogs, etc
Assists customers with orders in new status, order changes due to back ordered merchandise and may utilize order holds to change or cancel printed orders. Maintains customer profile information as needed in situations requiring special internal processing, correspondence preferences, shipping preferences, customer holds or stopping catalogs
Attends coaching and training sessions to improve performance and completes other related duties as assigned by management. Signs on/off tele set and computer system using appropriate codes and sequences
High School diploma or Equivalent
0-2+ years of experience

Customer Relations Operations Specialist Resume Examples & Samples

Utilize corporate systems including SAP to generate metrics and use expertise, experience and knowledge of Order to Cash and processes within Customer Relations specifically Order Management to ensure SOX compliance along with identifying potential improvement opportunities
To uphold the Aveda Mission and Core Beliefs
Each Aveda employee will actively participate in the Behavior Based Safety (BBS) program and is required to follow all safety practices and procedures

Dedicated Customer Relations Liaison Resume Examples & Samples

2 years of college preferred in Business Administration or Accounting Services
Federal Education Services and loan program background preferred
Be at least 18 years of age
Must pass criminal background check and drug screen
Accounting and strong 10 key
Good verbal/written communication, customer service skills, and the ability to analyze, organize and present information
Requires strong interpersonal skills, as well as problem solving skills, math aptitude
Microsoft Office experience required and proficiency in Excel is a must Job Duties
Performs document review, application review, customer loan service
Performs data entry of material from source documents to a computer database
Transcribes routine pre-coded and identifiable alphanumeric data from source document
Ensures accuracy and completeness of data entry
Dual subsidy reap processing
Income Based Repayment Application processing

Customer Relations Management Resume Examples & Samples

Compile monthly report on relationship marketing activities and priority account attendance providing the business insight into the progress we are making in building relationships and how these activities are supporting revenue generating opportunities across the business (ROI)
At least 3 years’ experience in Event Management, CRM and Relationship Marketing
Computer literacy, particularly in Word, Excel, PowerPoint, Internet and knowledge of CRM systems beneficial
Excellent attention to detail, particularly spelling of client and company names
Good people and networking skills
Self-starter who shows initiative
Must demonstrate ability to learn
Good administrative skills
Ability to deal with senior executives in a professional manner

Customer Relations Management Months Industrial Placement Resume Examples & Samples

Support in developing marketing incentives to help drive the growth of our expanding customer loyalty database
Project manage the team’s CRM activities, responsible for briefing our in-house Design Studio in order to produce creative assets (emails, direct mails and copy for our SMS & push notifications)
Create and deliver efficient email, direct mail and SMS/Push marketing campaigns, showing a high level of attention to detail
Hold regular (asset) requirement audits and feedback calls with markets
Attend the International Event Activation Meetings, capturing minutes and action points, to ensure that the CRM strategy is aligned with our product Category’s strategies
Work closely with other departmental teams (in-store/ retail/ store communications/ Brand & Commercial) to ensure delivery of CRM strategies
Contribute to CRM projects such as segmentation, renovation & sampling strategy
Administrative support to the CRM team

Customer Relations Resume Examples & Samples

Answer education 800 line and return all messages within 24 hours. Registration for all education events to include, participant name, salon information and email. Maintain data base with all customer information
First point of contact for our customers in education. Maintain high level of customer service and enthusiasm. Approach every situation with a win/win attitude
Confirm all participants’ within 3 weeks of an event and generate confirmation letters 3 weeks prior to class start date. Conduct confirmation calls within 10 days of an event
Send out promotional materials for classes
Demonstrate high proficiency with registration system, reporting and tracking system
Track and maintain all incentives as they pertain to education and communicate all information to SEP
Close classes in registration system on a monthly basis
Participate in weekly communication meetings to ensure all information that is provided to our customers is accurate. Receive new information and changes on a weekly basis and process immediately in Forum
Process refunds or changes to class registrations within 5 days of an event

Ipb-customer Relations Officer Resume Examples & Samples

Diploma holder with preferably 2-3 years of client service experience
Bilingual in English and Mandarin
Cheerful and pleasant disposition
Service-oriented and patient
Able to work cohesively in a team
Good customer service/handling skills

Customer Relations Administrator Resume Examples & Samples

Provides administrative support for the Customer Relations Unit including monitoring and responding to all non-phone customer inquiries such as, group Email, fax, and mail requests
Performs general administrative duties such as: copying and preparing documents, gathering data and information, entering computer data, running reports, sending and receiving facsimiles
Resolves general customer issues such as calculating interest paid, account reconciliation, payment questions, providing credit references, loan balance confirmations, late charge waivers, address changes, creating amortization schedules, identifying contract booking errors, and issuing document copies
Generates daily late charge report for all monies posted within the ten-day customer grace period, and conducting late charge waivers for all charges listed on daily report
Completes the Customer Relations Phone Representative training in order to serve as a primary call backup for the Customer Relations Unit to assist in times of high call volume or shortage of staff
Responds to customer needs and works to develop relationships with our dealers and Territory Managers
Works to develop an overall understanding of the department and Financial Products Division (FPD) and refers customers to the appropriate department within for problem resolution
Works to develop a general working knowledge of documents and the information contained therein specifically as it relates to customer inquiries
Knowledge of and ability to apply math computation skills
Knowledge of the accounting, leasing and collections systems
Ability to perform general office tasks
Ability to work efficiently guided by the priorities set by management; strive for continuous improvement in performance of duties
Ability to nurture a strong working relationship with fellow employees, headquarters personnel, territory managers, CFSC customers, and dealer personnel

Customer Relations New Business Coordinator Resume Examples & Samples

Process New Business Opening Order
Support/Partner with Finance for processing opening orders and determining ongoing payment
Coordinate delivery date of opening orders with Field team, DC’s and Salon
Contact all new owners welcoming them to the Aveda network, confirm delivery date and payment
Track opening orders and communicate with Field and Salon
Create reorder/backorder (1 time event per opening)
Process Cost Center orders for NB
Handle all NB returns or credits
Assemble and mail the Welcome Packet
Assist with new Salon setup in Metro area if needed
NB Concierge role
Primary contact for new Salon for first 2 to 3 months, scheduled call outs
Assess salon set-up to properly identify outstanding collateral support needs along with displays
Educate on Order particulars: how to read an invoice; to use a packing slip; method for submitting an order (phone, electronic); discuss Point of Sale system; how to handle discrepancies; Terms of Business
Educate the Salon on PurePro, how to log in, how to navigate and the benefits of the site
Educate the Salon on Preferred Shipping, what the program entails, frequencies, and the benefits of the program
Discuss Diversion Policy as a follow up from the NB Manager or SDP
At the end of the Concierge period, ascertain no unresolved issues at that time and communicate transition to Customer Relations for support
Turn over Salon to SDP and share notes that would be relevant to the SDP concerning that salon
Manage the Shelftalker Replacement program in CR for New Business, Salons and Experience Centers. Fulfill all requests in a timely manner
Maintain Salon Order forms, Opening Investment form and Employee Appreciation Order form on a monthly basis
Update MSDS data base with new products, burn CD’s for NB Welcome Packet and existing Salon requests
Maintain scan-able BARCODE document for the department
Subject Matter Expert on Domain Expansion Orders (supply quotes and place orders), Kits and Displays
2 – 3 years in Customer Relations

Global Customer Relations Management Resume Examples & Samples

Interface with national Marketing, BU Marketing, Sector Leaders, RR &P and Account Leaders and Coordinators, maintaining client data for use in relationships
Training and network communication, manage training of new users and comms to network including PA's, Account Coordinator update of system or information
Assist the external comms team in implementing our strategic initiatives including excellence in Corporate Reporting, excellence in Sustainability Reporting, M &A, budget speech, World Entrepreneur Program particularly when it comes to the clients elements of each initiative

Manager, Customer Relations Personal Banking Resume Examples & Samples

40% Managerial Leadership
30% Sales and Service Business Delivery and Operations
3-5 years of call Centre experience

Receptionist & Customer Relations Resume Examples & Samples

Reception center for external contacts in German and English language
Receiving inbound calls, emails and faxes
In- and outbound mail management (invoices, orders, office supplies)
Receiving guests
Planning and supporting meetings
Commercial assistance
Receiving inbound calls, emails and faxes (incl. pharmacies, distributors, physicians) and forwarding them to appropriate departments/contacts
Apprenticeship in commercial area,
Very good knowledge of MS Office,
2-4 years’ experience in a comparable role would be ideal
German on a native level, with very good English skills
Flexible, proactive, highly motivated. Show initiative
Good interpersonal skills, able to work effectively with external customers as well as internal team members
High level of personal energy and enthusiasm. Readiness to go the extra mile

Customer Relations Associate Resume Examples & Samples

Build Customer Relationships by applying the Customer Relations Value Points to deliver the Tiffany Experience for the purpose of brand loyalty. Consistently strive to attain the highest percentile of quality customer service by resolving customer issues in a professional and timely manner
Efficiency/Productivity: Respond to all inquiries and issues in a consistently efficient, professional and accurate manner while offering the highest level of service to all customers. Meet productivity requirements based on business needs. This includes, but is not exclusive to, incoming calls, Kana responses, detailed estimates and CRM compliance
Proficiency in Utilizing the Customer Relationship Management database (CRM) to promptly review customer profiles which are essential/vital in quick and equitable customer resolution. Diligent entry of each customer call as a quick case to identify trends for customer calls, or a more comprehensive and thorough detailed case outlining an issue and resolution
Liaison with all departments of the TSC to obtain necessary information for the timely resolution of all service related inquiries/issues. This will include, technical, operational and historical information that is necessary to obtain full and quick resolution of all customer issues Customer Relations Associates also perform minimal administrative duties
Responsible for receiving and routing incoming telephone calls through the New York Flagship Operator Line. Calls must be handled quickly and professionally, answering each call and directing it to the appropriate area or person, and keeping updated on current events being held in New York
Two – four years business experience with direct customer interaction experience
Strong interpersonal, communication, follow-up, problem solving and creative thinking skills
Must be highly organized, detail oriented and able to work independently
Ability to manage and prioritize multiple tasks
Proficiency in Microsoft Office with formal business writing experience
Multi tasker with the ability to maintain strict confidentiality
Knowledge of the AS400 system is a plus
Experience with high-end luxury brand

Customer Relations Associate Resume Examples & Samples

Provide support and guidance to field management on escalated service issues
Log, track, prioritise and follow up on all customer issues ensuring excellent complaint database integrity
Provide documented summary feedback to department head
Ensure the appropriate management of gift certificates issued from department
Provide feedback on service issues, ensuring timely escalation when required
Identify and ensure timely recognition of positive service behaviours
Support EU Customer Relations Manager on specific projects
Passion for customer satisfaction and supporting the field
Excellent customer service skills to both internal and external customers
Comprehensive knowledge of company policy and procedure
Detailed Gap product knowledge
Commercial awareness of service levels in the industry
Strong interpersonal skills and the ability to interact with all levels of employees
Proven verbal and written communication skills
Strong active listening skills
Strong diplomacy skills and the ability to communicate effectively in stressful and antagonistic situations
Developed problem solving and decision making skills
Organised with strong attention to detail with the emphasis on both quality and speed
Proven ability to work on own initiative, under pressure, capable of prioritising and managing multiple tasks
PC Skills – Excel, Word and Outlook
Fluent in French and or Italian preferred but not essential
Avaya IP Agent telephone system experience an advantage
GCSE English Grade C or above
Minimum 2 years store management experience preferred at the supervisor/keyholder level
Experience working in a fast paced environment

Customer Relations Resume Examples & Samples

Strong Business and Product Knowledge of Annuities is required
Strong working knowledge of Microsoft Word and Microsoft Excel preferred
Strong work ethic & willingness to work in a team atmosphere to get the job done
Ability to work within deadlines and deliver results
Bachelor Degree or work experience equivalent preferred
Required to be in the office during the training period

Customer Relations / Program Specialist Resume Examples & Samples

Develop and deliver on-site awareness-communication & behavior change programs
Prepare written proposals on-site awareness-communication & behavior change programs
Conduct customer interviews and administer surveys, including Human Behavior Energy Audit surveys and compile, analyze and report survey results
Collaborate with project teams to development & design of new offerings related to organizational energy conservation
Review and QC GO and customer service deliverables
Prepare and deliver customer presentations both one-on-one and as a member of a project team
Participate in GO promotional and marketing activities
Assist with research, budgets, assessment, and program development tasks
Conduct periodic project performance reviews to assess customer satisfaction level with NORESCO construction, M&V, O&M, and GO activities. Communicate results to other departments
Coordinate the activities of NORESCO departments to provide timely troubleshooting and a clear and unified response and resolution of customer service issues
Record vital information about customer interactions within the Customer Relationship Management system
Maintain a high level of customer satisfaction that results in excellent customer references and positions NORESCO to earn repeat business from existing customer

Gcg-customer Relations Officer Resume Examples & Samples

Assist in the processing of check/cash deposits in the 24 hours banking area
Relevant bank teller experience is preferred but not essential
Has an eye for details

Customer Relations Team Agent With Dutch Resume Examples & Samples

Receive customer complaints (via email/phone/letter/fax) and ensure they are captured accurately and in a timely manner to enable effective resolution of the customer’s concern
Verify the request details with the customer
Ensure timely and accurate complaint coordination
Actively work towards a resolution of the complaints
Communicate with local country CRT organization
Provide administrative support to the local country CRT organization
Provide sub-region and country complaint reporting
Execute data quality checks to ensure consistency and accuracy of reporting
Follow up on the successful completion of each case
Monthly Check on financial spending
Log the complaints and ensure that the customer receives the right level of service
Qualify and identify a variety of customer issues and record them onto a database, and take ownership for achieving full resolution with the customer
Timely and accurately coordinate the administrative parts of the complaint process
Build up and ensure a smooth cooperation with the country and EMEA CRT organizations
Previous relevant experience in a demanding 'customer facing' environment
Experience and literacy of MS Office products - Word, Excel, PowerPoint
Work experience in international environment
Excellent communication / customer service skills / Confident telephone manner
Proactive and able to work under pressure
Ability to exercise independent judgment within defined practices and procedures to determine appropriate action whilst establishing and maintaining empathy with the customer
Ability to evaluate unique customer circumstances and make recommendations to business decision makers
Eagerness to learn and improve
Capability to work in a virtual team
Customer complaint management processes as per CRT process documentation

Customer Relations Officer, Employee Benefits Resume Examples & Samples

Mature and strong personal drive
Responsible and attentive to details
Good customer focus and follow-up skills
Independent and able to work under pressure
Good communication and presentation skills
Strong PC and word processing (both English and Chinese) skills
Good command of English and Chinese, both spoken and written

Customer Relations w / TS / SCI Resume Examples & Samples

Interface between Government agencies and industrial organizations for obtaining, processing, verifying, and disseminating personnel security information and access to customer programs
Maintain accurate personnel data in all files
Update the APICS database
Conduct an annual file audit
Maintain accuracy of customer’s APICS records, e.g., briefing and debriefing dates
Prepare, as directed, cases for expedited requests from PSO and/or PSM
Conduct personnel clearance verification
Able to use multiple IC databases (APICS, JPAS, Scattered Castles)
Maintain confidentiality of assets and information pertaining to personnel security
Able to elicit, articulate, and document information in a well-organized manner
2 years of relevant experience or Bachelor's degree and 1 year of experience

Customer Relations Associate Resume Examples & Samples

Each Field Inventory Representative will own a region of the country, with responsibility for MOH management, audits, unbilled implants and other metrics as assigned for the customers and sales representatives in the assigned region
Must manage the establishment of contact information on customers with outstanding unbilled implants to secure purchase orders
Where needed organize the efforts of Sales personnel to help in the obtaining of purchase order numbers for unbilled lenses
Responsible for IOL consigned inventory audits annually; including organizing reps to obtain scans, auditing the inventories, follow up letters to customers, maintenance of all associated reports and records
Set-up and make changes to accounts in customer master including: working with Customer Service, sales force and credit team
Complete month-end cycle counts as appropriate
Assist sales force, customer service and the regional team as necessary
Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements
Trouble–shoot to identify continuous improvement and process changes
High School diploma required - AA/Bachelor’s degree preferred or college courses in accounting
Proficient in Microsoft suite, including Word, Excel, Outlook and Access
Experience with researching and resolving customer issues
Strong orientation for detail and build strong customer relationships
3 + years Customer Service or Credit and Collections experience required
Demonstrate excellent organizational skills along with the ability to handle multiple tasks
Great Communication skills and strong analytical skills required
Strong process improvement background preferred
Minimum 3 years Customer Service experience
Great Communication skills required

Director of Customer Relations Management Resume Examples & Samples

Define and Prioritize Global System Application Requirements, prepare charters and gain council support. Consult with Business Unites (BUs) and Regions to define solutions to automate Sales and Marketing activities. Make recommendations and proposals for systems solutions to support Global platform strategies, goals and tactics. Gain alignment among senior leaders and advocate for and support data integrity, platform technical maximization and security of CRM system platforms
Identify system needs and align priorities to the needs of the business to guide development activities, including securing senior leadership buy-in and approval. Interfaces with internal business customers to define requirements for new applications within the platforms, and with IT and/or consultants to deliver optimized systems solutions
Manage and coach staff
Act as delegate for Sales and Marketing Information Technology Council (SMITC) Chair. Prepare and give SMITC presentations, facilitate meetings, follow up with members on action items
Budget Responsibility: Global budget consolidation of reporting, US budget review and management. Ensure Global CRM budgets are prioritized and reviewed by SMITC
Domestic and international travel 5% - 10%
Previous experience leading CRM Platforms and Revenue Management required; SalesForce.com (SFDC) preferred
SFDC certification, preferred
In-depth understanding of the processes, down-stream impact and relationships between revenue reporting, contracting, customer service, and BU sales functions
Proven experience delivering presentations to senior leaders, gaining buy-in and effectively delivering verbal/written communications
Strong leadership, analytical, negotiation, and influencing skills
Ability to build trust and drive team efficiency through strong customer service and interpersonal skills, both verbal and written
Ability to manage strategies and development across a matrix of Sales & Marketing leaders and global Regions, partnering with IT to deliver results
Ability to work in a fast-paced, high stress environment, with constantly changing priorities
Proficient using Microsoft Office Suite

Customer Relations Associate Resume Examples & Samples

Manages consumer and healthcare provider calls
Manages day-to-day and long-term business of designated accounts
Responds and resolves all customer inquiries and discrepancies
Executes, analyzes and takes necessary action as required upon interpreting results of customer data reports: i.e. daily open order reports, cycle time, service level, inventory management, EDI, order holds, and various other reports
Monitors and assesses necessary progression steps to release customer's orders based on customer request and/or requirements
Responsible for all order processing including 222 processing, reporting and record keeping
Responsible for the creation, change and delivery creation of all sales order types
Manages the process of all inventory allocations to ensure limited inventory is assigned accurately to balance customer needs and availability
Responsible for monitoring product launches to ensure sufficient delivery methods, upgrades and delivery occur
Liaise with the distribution center to assist with any inventory discrepancy research and investigation to prevent delays in the flow of inventory (ex: NDC changes, inventory in wrong locations preventing allocation, etc..)
Manages the movement of short dated inventory and batch/lot specific requirements based on availability, contractual agreements and customer requirements
Works with Marketing, Demand Mgmt on product availability for customer(s) based on customer's requests and/or requirements
Works closely with Distribution, Contracts
Able to think analytically and strategically, with the ability to make decisions within the scope of responsibility
Keen attention to detail with a high level of accuracy
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions
Able to learn, retain and refer to operational procedures quickly and efficiently
Able to handle multiple tasks and key deliverables
Working under time constraints and in pressure situations
Investigate and analyze problems, identify alternative solutions
Communicate clearly and concisely, both verbally and in writing
Ability to respond to daily inquiries or complaints from customers
Establishing and maintaining effective relationships with individuals contacted in the course of work
Representing the Company professionally, effectively and efficiently
Performing at a high level both independently and as part of a team

Customer Relations Agent Resume Examples & Samples

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day
Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
Experience. Previous experience passionately providing service to others and assisting them with cash transactions
People Person. The best part of serving others is creating experiences for them that go beyond the expected
Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy

Customer Relations Analyst Resume Examples & Samples

Customer concern resolution & Executive response – Respond to escalated customer phone calls, emails & letters. Research concerns and partner with senior store management to provide guidance & resolution. May include partnership with other HO departments during discovery, including Legal, Public Relations, Accounting, Loss Prevention, etc. Partners with Analyst II and Sr. Analysts for guidance. Weekend and evening support as needed to support the business
Customer inquiry response – Respond to general inquiries from customer phone calls and other escalated contact types
Monitor escalated customer concerns on Social Media sites & blogs - Respond to negative customer posts, research concerns and partner with senior store management to provide guidance & resolution. Weekend on-call support as needed, to respond to positive & negative customer activity on social media
Train & answer questions of visiting field managers for the Customer Relations Rotation Program, including providing peer feedback in CRR
Miscellaneous meetings, training, filing, special assignments, time away
Building relationships with Home Office teams as well as store management teams in order to resolve customer concerns at all levels of the organization
Participate in projects with internal partners (CR team, stores, home office departments) to support business needs and promote continual process improvement
Ability to motivate peers
Ability to build and maintain strong relationships
Ability to provide “win-win” solutions while resolving customer service issues in a positive and professional manner
Ability to complete tasks in a timely manner while balancing time, multi-tasking and interruptions
Ability to use functional knowledge while serving as a resource for internal customers, field management teams & external customers
Moderate travel required (3-10 days per year)
Weekend on-call support as needed
2 years of General Business experience and 1-3 years of Customer Service experience, preferred
Bachelor’s degree, preferred or equivalent work experience
Proficiency with Microsoft Office (Word, Excel, Powerpoint)
Ability to multi-task using phone, administrative, and research skills in a relatively fast-paced daily environment
Ability to maintain a professional demeanor during all interactions with internal and external customers
Ability to work productively with little supervision

Executive, Customer Relations Resume Examples & Samples

Student Registration and Administration in CRM system
Ensure all stakeholders adhere to processes in the Campus to maximize work productivity
Ensure timely turnaround with Letter of Offer for all newly received application with sufficient documents for processing
Ensure student' details are keyed into the CRM system timely and accurately
Follow up closely with EMGS on pending documents for Letter of Offer and VISA application
Administer the provision of course materials
Analyse examination results for all applications
Liaise with internal stakeholders regarding student and program matters
Provide academic counseling services to prospective students and parents for the purpose of enrollment into INTI Colleges and University via walk-in, leads or email route
Assist and participate in sales events such as roadshows and education fairs as well as other promotional activities to support in promoting and marketing INTI programs

Customer Relations Mgmt Senior Resume Examples & Samples

Develops solutions and responses to address customer problems and requests
Work under limited direction and independently determine and develop approach to solutions
Interact with customer and Freddie Mac personnel on significant issues and problem resolution frequently requiring coordination across organizational lines
5-7 years of mortgage banking and/or Freddie Mac experience
CRM on Demand
Deal Pipeline Manager (DPM)
Ability to manage multiple priorities under tight deadlines

Supv-customer Relations Resume Examples & Samples

Manage business unit team of 7 to 10 Case Managers to achieve team/dept. goals and objectives
Interviewing and hiring contact center Case Managers
Develop and manage team business plans
Establish and implement staff action plans for performance, skill and competency improvement
Write and Conduct formal annual performance appraisals, including development and implementation of professional development plans for all direct reports, monitor progress and adjust as necessary
Forecast, strategize, and develop plans to accomplish team objectives
Analyze reports to identify and correct both individual and team performance gaps
Develop and implement processes and action plans to improve overall customer handling and retention
Identify emerging issues and develop readiness plans
Develop staff on areas of improvement according to the customer satisfaction index in an effort to foster repurchase intent and Lifetime Owner Loyalty
Bachelor degree or equivalent experience
9-12 years work experience with 4 years of supervisory and project management experience in a dynamic work environment preferred
Must have strong leadership, people management and interpersonal skills with ability to work with all levels of staff
Must have exceptional communication, presentation, problem solving and decision making skills, along with exceptional planning and organizing abilities
Experience with establishing processes/work instructions to minimize corporate risk and exposure
Proven ability to identify gaps and develop action plans for continuous improvement
Automotive technology/systems knowledge (product, warranty, field and dealer operations)
Proficient in customer relations management systems and MS office
Knowledge of consumer protection rights/privacy laws, and Federal/state guidelines

Lead-customer Relations Resume Examples & Samples

Coordinate daily workforce plan and monitor schedule adherence
Assist with the development, implementation, and training on business practices
Ensure quality by conducting ongoing call and case reviews
Administer timely coaching/feedback while maintaining encouragement and support
Monitor and report customer satisfaction results through evaluation of survey feedback, overall call center metrics, and adherence of business processes to achieve the department goals
Act as liaison between other work groups to ensure positive relationships and accurate sourcing of information
Bachelor’s Degree or equivalent work experience preferred
Minimum of one year supervisory experience in a position which required initiative and problem solving, preferably in the automotive industry
Proficiency with Interactive Network (iN), CRRS (Salesforce), AHM intranet, ACS data bases, IBM PC, Windows software environment and Microsoft Office Suite
Mobility Industry, automotive, technical aptitude is a benefit

Senior Customer Relations Management Business Analyst Resume Examples & Samples

Provide technical feasibility analysis, functional analysis. and process mapping of technical requirements to ensure overall CRM system functionally meets user and system integration requirements
Responsible for functional requirements documentation translating business requirements, system integration requirements, and functional analysis into overall functional design and functional specification for technical development of the existing and new APAC CRM applications to support APAC affiliates
Responsible for conducting data quality analysis on data of consumer related data and work with regional and affiliate business and technical team to resolve data quality issue
Responsible for testing and quality assurance, prepares test cases, test scripts for required features in solutions, supports system integration (SIT) and user acceptance testing (UAT)
Coordinate with technical team on the application deployment and data conversion exercise (if applicable)
Provide support, prepare necessary training document, and conduct trainings to users on CMS solutions and enhancements
Provide support as required to the development business case development and financial analysis for CRM related solutions/applications
Provides Project Management support (where individual qualifications as well as business need is in place)
A university graduate with degree in IT or related discipline
At least 4 years business analyst, data analyst, system analyst, and/or development experiences in large-scale Consumer Business Intelligence/Data Warehouse (BI) or Customer Relationship Management (CRM) systems
Excellent data and system analysis skill and problem-solving skills working intensively with business users across multiple geographic locations
Solid understanding of the CRM and BI latest technological advancements within relevant business processes
Ability to focus priorities and meet deadlines; ability to make decisions with limited information
Solid Experience in MS SQL and/or other SQL
Understanding of relevant business process knowledge
Experience in technical team lead and/or project management is a strong plus
Experience in Campaign Management Tool, Business Object (BO), Xcelcius Dashboard, or any BI or ETL development tool is a plus
Knowledge of enterprise architecture, applications development, package implementation, and solutions management
Strong knowledge of best practices within the Systems Development Lifecycle, Release Management, Problem Management and other key processes
Astute in managing politically-charged issues on projects
Strong Retail and/or other Estee Lauder Companies applications knowledge is a plus

Executive Customer Relations & Social Media Manager for France Resume Examples & Samples

Manage a team of approximately 8 specialists
Define and manage metrics to manage team, individual performance and customer feedback when appropriate
Recruit, train and manage ECR and Social Media specialists for both the retail and digital environments
Manage teams’ contact workflow and projects
Lead specialists to the achievement of their performance goals
Set up and communicate quality and productivity goals specific to the team
Ensure that team is meeting quality and productivity goals
Ensure high compliance to operational processes and policies
Set/ clarify requirements and expectations for teams
Monitor actual staffing levels against plan and adhere to service level agreements
Provides leadership by communicating and maintains Amazon CS vision, direction and culture to the team
Represents Amazon by maintaining a positive and professional attitude
Drives his/ her teams to high level of achievement and meet CS goals
Delegates effectively to his/ her team members
Maintains great motivation levels in their group
Being an escalation point for customer’s requests
Recognizing, reporting and solving of problems for the wider CS network
Demonstrated superior communication skills (written and verbal); Fluent English & French
Experience in a large scale international Customer Service management & analysis within a within a fast paced environment
Experience of leading and managing a large fast-paced quality driven Customer Service environment
Demonstrate ability to manage, motivate, and influence work & team behaviors
High customer orientation (internal and external)
Ability to organize, manage, and communicate across position levels and functions
Technical Expertise: in-depth knowledge of planning and analysis; solution driven approach to system and process; advanced computer literacy (Excel, Access, PowerPoint, Outlook, Word)
Proven capability of responding readily and flexibly to changes
Goal driven, target orientated, able to step back and look at the bigger picture, the successful candidate will also be able to manage ambiguity with their sleeves rolled up, and possess a preparedness to get involved
Demonstrate a strong track record of problem solving and very strong analytical skill capability as he/ she will is required to look at and find solutions for a variety of operations problems. Look at the difficulty – and fix it. Good timely decisions will need to be made on a regular basis
Open communication - willingness to ask and honestly answer the tough questions. Treat other’s opinions with respect. Fosters open communication. Shares information that helps others do their job well
Possesses intellectual curiosity; brings insight into the team/ business
Quality of work- Consistently provides the highest quality service. Completes work accurately. Pays attention to detail
Demonstrates mastery of CS operations and tools
Utilizes appropriate department resources
Demonstrates effective communication, composure, and professional attitude
Must be able to multi-task and maintain composure

Customer Relations Resume Examples & Samples

Performs a variety of administrative tasks in support of the facility security function, including assisting employees with obtaining ID badges and processing visit requests
May operate a switchboard or telephone console to route incoming calls and place outgoing local and long-distance calls
Assists employees in acquiring security clearance when required via secured database
Responsible for classified document control, coordinating the reproduction, storage, or destruction of classified documents
Establishes and maintains security related files
Enters security information into automated system and runs related reports as needed
Maintains current knowledge of relevant DOD and company regulations, policies, and procedures
1-3 years of related administrative experience, preferably in theindustrial security field
Experience in security personnel processing related to background investigations
Knowledge of ICD 704 and E.O. 12968 guidelines
Database data entry skills
Ability to learn various databases during performance of the contract
Prioritize competing tasks and possess effective time management skills
Demonstrated experience with current version of Microsoft Office Suite
Demonstrated customer service and telephone skills
Able to work independently on assigned tasks

Customer Care-corporate Customer Relations Rep Resume Examples & Samples

Verifies, interprets and/or analyzes information in a variety of methods including
Requires the application of special or skill knowledge and/or pertinent techniques to work assignments; this includes problem solving and editing the work of others
Requires ability to work independently, make decisions and edit work of others
Requires the ability to communicate (orally and in writing) accurately and/or use arithmetic and basic statistics
Requires math skills including fractions/decimals
Requires thorough familiarity with departmental and divisional policy and advanced training in subject matter
May require proficiency in typing (35 – 45 wpm minimum)
Requires personal computing, other standard office equipment including computers, scanners, telephones, calculator and fax machines
Must be organized, detail oriented, and attentive to follow-through
Requires skilled knowledge and experience in Microsoft Word and Excel

Customer Relations Analyst Resume Examples & Samples

Effectively communicate with customers, dealerships, Honda field personnel and AHM management
Ensure overall customer satisfaction to promote Lifetime Owner Loyalty by providing quality service
Bachelor's Degree or trade school certificate in Automotive Technology highly preferred
Minimum of 1-3 years in a customer-focused position which required initiative and critical thinking, problem-solving, decision-making, preferably in the automotive industry
Strong logic and reasoning skills
Excellent organizational, negotiation, and selling skills
Ability to provide excellent customer service to promote customer retention, Lifetime Owner Loyalty and satisfaction
Proficiency in all Microsoft Office software (Excel, Word, PowerPoint)
Working knowledge of Honda systems preferred (CRRS, CICS, Airbase, eVRM, Lotus and IN)
Automotive technical aptitude highly preferred

Phx-customer Relations Service Representative Resume Examples & Samples

Investigate customer complaints using a variety of software systems
2 years’ experience in a customer service position, 5 years preferred
Some college experience/college degree preferred
Attention to detail and the ability to investigate issues through to resolution

Customer Relations Service Representative Resume Examples & Samples

Work in a team environment to pursue creative solutions service failures
Provide compensation to customers when appropriate
Experience working with people in a customer focused organization
Ability to master unique departmental Customer Tracking System software, Advocate, IBM, SABRE and other customer research tools
Ability to think outside the box and develop creative solutions to recover customers who have experienced a service failure

Senior International Customer Relations Resume Examples & Samples

Support internal coordination for program pursuits in region. Ensure that LM International, Corporate organizations, all Business Areas and Washington Operations have regular interface to discuss priorities in region
Support Lockheed Martin’s engagement with foreign embassies
Represent Lockheed Martin at a variety of external events
Draft white papers as needed to support activities in country and in the US
Support executive travel into region, including coordination of executive agendas, meeting preparation and strategic messaging
Support coordination of executive engagement at trade shows and conferences in region
Research and maintain international partner/competitor information, including suppliers
Be willing and able to provide coverage for other regions or high profile programs as needed
Management of the international student training or intern program
Solid understanding of strategic issues impacting the Middle East region, and the U.S. relationship with allies in the region
Past experience writing and organizing briefing papers and delegation trip books for U.S. or officials and executives
Knowledgeable in business, political, economic, and international government affairs
Must be able to present complex strategies and information to both peers and sr. level management
Must be able to interact and communicate effectively with a culturally diverse range of international government and industry representatives
Must have the ability to achieve secret security clearance
Master's degree in business, international relations, foreign affairs, policy or related specialty
Past experience working directly with senior U.S. or foreign officials on Middle East security, defense, or commercial issues
Past Hill or Congressional experience
Past experience working with an internationally focused non-profit, think tank, or other institute or council
Understanding of regional culture and customer procurement process
Past experience working and/or living overseas
Understanding of regional culture and customer procurement processes
Proficiency in a foreign language, preferably Arabic or French

Gcg-instant Banking Centre Customer Relations Officer Resume Examples & Samples

Proactively seeking to identify customer needs and effective at cross-selling and referring leads to the appropriate channels for follow-up
Comply with Citibank's policies and procedures to ensure security of bank and customer's assets
Provide service support to cards/accounts acquired by Sales Officers
Assist in the analysis of customer trends to enhance sales and service management process
Minimum "O / ITE / A" level/diploma qualifications
Able to work on shifts, weekends and public holidays

Customer Relations Trainee Resume Examples & Samples

Learns and demonstrates the ability to respond to customer inbound calls regarding inquiries/complaints; regarding gas and electric emergencies, collections, energy assistance, service orders, billing, general business, electric deregulation, delivery service, marketing, and gas options
Learns and develops operational knowledge of the Customer Care & Billing (CC & B) system to enter and make adjustments to Customers Accounts
Serves as the customer advocate by listening to the customer to facilitate a resolution
Develops and demonstrates the ability to use effective communication skills and good judgment to resolve routine customer contacts
Complies with the requirements of essential personnel status, works during storms and other critical times
Required to work assigned schedule for a 7/24 operation which includes weekend, holiday, evening work, emergency call-in, rotating shift schedules, and mandatory overtime due to operating conditions

Customer Relations Assistant Resume Examples & Samples

Candidates should have a good standard of education with numeracy and literacy
5 GCSE's at grade C or above, including Maths and English or equivalent
Telephone Customer Service experience
Experience of working with Lean/ in a Lean environment (preferable)

FOS Case Manager, Customer Relations Unit Resume Examples & Samples

Responsible for the acceptance, investigation, and timely resolution of complex complaints received from FOS and COSL
Ensure all telephone calls/emails and correspondence received are answered or responded to in a timely manner and all customer contact is recorded in the appropriate systems
Ensure all departmental Service level agreements are met
Work effectively with the relevant business units and FOS or COSL to obtain required account information for the resolution of a case within agreed SLA time frames
Responsible for identifying, analysing and reporting on serious/possible systemic issues
Undertake process improvement related projects which are focused towards providing a seamless customer experience
Identify and report possible preventable complaints and ensure appropriate coaching is provided
Undertake any other task within the CRU assigned by the Department Head when assistance is necessary
Develop empathy and rapport with customers and set and meet customer expectations during the resolution of problems and complaints and promote Citi Brand and Values in all interactions
Actively participate in mediation and conciliation of the complaint cases with FOS
Build relationships within business units and FOS or COSL
Manage and minimise potential escalation of complaints to the media avoiding litigation
Participate in improvement initiatives and make pro-active constructive improvement recommendations
HSC (or equivalent)
Accreditation in mediation – highly regarded
Knowledge of Code of Banking Practice/EFT/Privacy Legislation
Strong customer orientation along with customer advocacy skills and ability to problem solve (work and think outside the square)
Ability to make independent, impartial and fair decisions in dispute matters
Ability to self manage
Excellent time management, business writing and communication skills
Ability to develop and deepen stakeholder relationships
Proven negotiation and mediation skills and the ability to stay calm and constructive under pressure
Knowledge of external EDR (External dispute resolution) schemes (FOS/FICS/VCAT/Privacy/ASIC/Fair Trading)

Senior Customer Relations Associate Resume Examples & Samples

Maintaining professionalism while handling high priority and sensitive customer support cases
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution
Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs while considering business impact
Recognize and report trending issues in a timely manner
Organize and prioritize workload while adapting to urgent issues that may arise
Demonstrate pro-activity in identifying and acting upon areas where the business could improve in both product and service
Facilitate and assist with training and focus groups
Act as Manager on Duty when required
Work as a liaison between customers and our product and development teams, which includes summarizing customer feedback and issues to help manage prioritization of development work
Champion new department initiatives and best practices
Willingness to work occasional weekends to cover as a Real Time Floor Manager for the global operation

Head of Customer Relations Resume Examples & Samples

Build solid working relationships with peers and other departments / teams
Work strategically to optimize existing processes and initiate / implement new ways to improve processes utilizing the resources available in the most effective ways
Guide, develop and execute Implementation plans that effectively drive identified business initiatives
Innovate and continue to improve our own working methods to have better and more effective roll outs
Excellent influencer with the ability to identify and lead stakeholder groups
Ability to operate in a fast pace, dynamic environment
Your social styles are being driven, self-starter, a problem solver, real teammate and a networker
You have plenty experience in the fields of customer service and excellent CX is what you aim for
To be successful in this role, you have excellent Italian and English language skills

Specialist, Customer Relations Resume Examples & Samples

Research and resolve shipping or customer order discrepancies and customer failure to supply claims. Compiling and analyzing order details to provide the overall financial impact of the discrepancy/failure to supply of the claim and share the results with respective leadership team as part of an overall process
Identify and meet U.S. customer and consumer needs via phone, email, or fax by researching, locating, and providing answers or alternate solutions to all inquiries within set timelines for all divisions
Ensure compliance to all documented practices for various inquiries. Maintaining current thorough knowledge of all business units and product portfolios, marketing campaigns, pricing, website information, PAP programs, and other relevant programs and information to ensure One Mylan is accurately represented as a shared service to the customers
Minimum of a Bachelor's degree (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration
Must possess knowledge and understanding of customer service operations
Must have excellent attention to detail and strong organizational skills; Must be a team player. Excellent written and verbal communication skills with the ability to establish and maintain effective business relationships are required. Must have the ability to work independently, take the initiative, prioritize and manage multiple deliverables under tight deadlines. Must demonstrate the initiative to work with others to advance knowledge and ability to take on new tasks and responsibilities

Customer Relations Mgmt Prf Resume Examples & Samples

Act as primary back up for the Account Executive for customer and internal requests
Manages the Customer Focus Teams, the internal and external contract negotiation process, and coordinates with internal business areas to document approval for negotiated contract terms
Provides resolutions to an extensive range of complicated problems. Solutions are innovative, thorough, and practicable
Work under normal supervision and follows established direction
Represent the organization as the principal customer contact on contracts and often performs project leadership role
Interact with customer and Freddie Mac personnel on issues and problem resolution frequently requiring coordination across organizational lines
2 - 4 years related experience
Word, Excel PowerPoint
Ability to identify and resolve conflicts

Internship Within Omnichannel Customer Relations Customer Relations Resume Examples & Samples

Support the Customer Relations team with the planning and execution of activities aimed at rewarding and increasing top client loyalty (with special focus on Brand Experience support)
Examples of activities - creation of support documents for the various activities such as: client profiles in ppt, data input in client documents, excel documents to support the execution of the activities planned during the assignment period. The role will also foresee liaison with external agency, post activity and feedback reports
Constant interaction with the Customer Relations team to acquire instructions on the execution of daily activities and priorities
Local support on the field in Milan during the Brand Experience or Florence
Supporting the Customer Relations team when compiling reports, including clients' feedback and ROI
Interaction with the other areas within the Omnichannel Regional Coordination team
Initially the candidate will be focused on specific activities such as Brand Experience and Cannes Brand Experience. Subsequently, the role will support the execution of other client programs managed within the Customer Relations area

Manager, Customer Relations Resume Examples & Samples

This position is a key member of the Customer Experiencer team with responsibility in complaint resolution
The role maintains strong working relationships with range of stakeholders in Global functions and business units to ensure consistent customer service excellence and the achievement of RBWM plan and in accordance with regulatory requirements
The jobholder will need to have strong communication, negotiation and critical thinking skills as well as the ability to make decisions and judgment calls on a daily basis
Day to -day internal working relationships are with
Business units – ensuring controls are in place, adequate and protect the business, tracking and remediation of issues
Handling customer complaints (verbal, electronic and mail) and resolution across all RBWM channels
Referrals to Regulatory bodies/Reputational impact
Minimum of 3 years proven and progressive customer experience or equivalent
Strong knowledge of the customer service concept and its impact on customer relationships
Sound knowledge of the Bank’s operations, products, policy, procedures and delivery systems
Strong knowledge of customer base in the target market
Ability to work in a complex environment
Knowledge of products, processes and pertinent regulations affecting their delivery
Proven organizational, analytical, decision-making, lateral thinking, influencing and interpersonal skills
Strong verbal and written communication skills and diplomacy to seek co-operation from business units and influence management in resolving complaints to produce customer satisfaction
Strong listening skills with the ability to probe for additional information
Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at different levels within the organization
Highly developed inter-personal skills for dealing with a diverse range of stakeholders
Ability to handle multiple projects simultaneously, prioritize existing workload, adapt and respond quickly to changing demands and market conditions

Supervisor Customer Relations Resume Examples & Samples

Act as resource for all Customer Relations representatives in a team environment
Perform coaching of and provide guidance for team members
Interface with internal and external customers
Act as a resource and support to other departments throughout the company
Communicate established department guidelines and procedures in assisting Customer Relations representatives with complaint resolution through email, letter/fax and phone
Undergraduate degree or equivalent experience preferred
Minimum 2 years’ experience leading and developing people
Must be able to lead and motivate employees in working as a team
Highly approachable and professional demeanor
Self-motivated and a team player
Ability to multi-task and appropriately prioritize workload
Exceptional verbal and written communication skills, with ability to interact effectively with all levels of employees within organization
Demonstrated superior problem-solving abilities
Current or previous customer relations experience preferred
Current airline leadership experience preferred
Must be able to work shifts including weekends and holidays, any shift
Willing to travel on company business if and when necessary
Willing to undergo a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements, if applicable

Specialist, Customer Relations Resume Examples & Samples

Bachelor or Master degree in Marketing or relate field
Strong CSI background / beliefs
Knowledge of automotive products
Strong PC skills (Excel, Word, PowerPoint)
Strong service mind with communication skills to deal with customers
Good leadership and management skills
Good analytical and problem solving skills
Positive attitude, customer focused with innovative problem solving
Able to work under lot of pressure

Automotive Customer Relations Account Specialist Resume Examples & Samples

Meet with customers at designated locations to conduct vehicle repurchase/replacement transactions and ensure all necessary paperwork is gathered and complete
Education/Knowledge: Completion of High School
Must have a Valid Driver’s License and vehicle
Automotive industry experience preferred
Experience working with Auto Dealerships is preferred
Excellent interpersonal skills (positive attitude, flexible, adjusts to change well, thrives under pressure, team player)
Ability to multi-task and pay close attention to detail * Strong administrative, written, and analytical skills

Automotive Customer Relations Lead Specialist Resume Examples & Samples

Meet with customers at designated locations to conduct repurchase/replacement transactions and ensure all necessary paperwork is gathered and complete
Complete Titling and Registration of new vehicle (if required)
Submit all completed paperwork to client
Manage inventory of vehicles until picked up by transport carrier company or surrendered to dealership
Conduct physical inspection of reacquired vehicles including Condition Report and digital photos
Act as a point of contact for the transport carrier company
Works with assigned Closing Specialists to provide/review strategy/technique
Partner with Closing Specialists and assigned dealers to identify potential program enhancements and work with Program Management on creation/implementation of program enhancements
Determine and communicate areas of accountability and performance expected of team members. Conduct performance evaluations regularly to provide feedback on performance. Provide recognition and corrective action when appropriate
Responsible for ensuring that each team member is provided with training, mentoring, coaching and support in proper marketing consulting practices and other relevant training as required and in preparation for future growth
Bachelor’s degree (BA or BS) from an accredited four-year college or university and/or equivalent relevant experience
Manager level experience in dealership or Lemon Law Compliance experience
Must have a valid Driver’s License
Prior supervisory experience is preferred
Desired: Notary Public
Excellent oral communication skills (call-handling skills, anger diffusion, proactive demeanor, able to develop rapport with dealers to aid in getting paperwork/support)
Professional demeanor with ability to interact with associates on ALL levels (teammates, leadership, customers, dealers, and other departments)
Ability to multi-task and pay close attention to detail
Strong administrative, written, and analytical skills
Ability to work independently with little direction
Detail-oriented with excellent follow up skills
Maintain a clear understanding of policy and procedures

Customer Relations Officer Resume Examples & Samples

Effect collection activity so as to provide the Bank with optimal delinquency ratios and loan loss levels
General supervision is provided with close review to ensuring conformity and adherence to established policies, procedures. The incumbent handles routine decisions and refers sound recommendations to his/her supervisor on complex issues and matters
The incumbent works in accordance with practices and procedures as outlined in NCC/Branch Manuals and is expected to utilize sound judgment in the interpretation of instructions and data
The work conducted is primarily on a terminal or computer
Generally, the position requires the normal use of sight and hearing
Due to the attainment of targets and deadlines, hours of work can often extend beyond the normal work day
Split shifts are necessary to accelerate Customer contact and adjustments are required which can be disruptive to an individual's lifestyle
Customer demands are constant and pressure situations can erupt internally

Customer Relations Co-worker Resume Examples & Samples

I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business
I have the knowledge, confidence and desire to resolve customer complaints
I deal positively and quickly with any customer issues
I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers
I ensure that we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues
Ability to remain positive and helpful during stressful times
Experience building rapport with customers and handling conflict effectively
Understanding that every customer interaction effects repeat business
Great customer service and verbal and written communication skills
Ability to work independently and within a team

Customer Relations & Returns Coworker Resume Examples & Samples

I am empowered to solve customer complaints with my level of authorization
I recognize when I need to escalate an issue and then pass on the relevant information to a manager for him/her to deal effectively with the customer
I exchange component parts when they are needed
You are confident about approaching and talking to people in a polite and friendly manner
You have a flexible approach to work and are open to change
You can prioritize and organize your own work to make efficient use of your time

Team Leader for Executive Customer Relations Resume Examples & Samples

Provide daily direction and communication to employees to ensure administrative tasks and functions are performed efficiently
Maintain knowledge of policies and procedures in order to research/handle escalated/complex issues and to accurately respond to employees, dealers and customers' inquiries
Understand and effectively educate team on all risks associated with processes managed and implement controls to mitigate any and all risks where none currently exist
Monitor process volume and performance, identify unusual volume fluctuations, variances and process performance deterioration; including action plan to reverse negative trends
Develop subordinate understanding of the drivers of utilization to ensure adherence to the process capacity plan
Identify process improvement opportunities and partner with stakeholders across business units to develop effective improvement plans and establish stronger partnerships
Recommends and encourages employees to seek innovative improvements to processes in order to improve team performance and effectiveness
Ensure employees have appropriate training and other resources to perform their job task/functions
Participate in workforce management; involved in employee scheduling, internal employee rotations/cross-training efforts, and performance management
Respond to and resolve employee relations and performance issues according to established company policies
HS diploma or equivalent required
Associate or Bachelor's degree in business related discipline preferred
4 + years in customer service or financial services industry is needed
Prior leadership experience is needed
Education may be used as a proxy for experience
Project management skills, strong leadership skills and excellent communication skills (oral and written)
Ability to effectively partner across business units to achieve targeted results and help subordinate staff understand the up and downstream impacts of their job
Ability to function independently within a multi-task environment while mastering a variety of tasks and functions
Encourage effective collaboration and problem solving; engage subordinates in decision making and brainstorming sessions

Executive Customer Relations Analyst Resume Examples & Samples

Responding to customer complaints through extensive research into multiple value streams to determine root cause and identification of areas for improvement within the organization
Maintaining accurate and complete records in Open Pages related to complaint research and handling
Maintaining accurate records on work items and work in progress (condition of work reporting)
Builds solid peer-to-peer relationships in a team environment to meet operational needs
Strong focus and commitment on individual productivity
Comply with Complaints Management Policy and adherence to governance requirements
Maintaining established turnaround time metrics
Meeting established compliance & quality goals
Miscellaneous duties as assigned
Bachelor's degree preferred (or 5 years relevant experience). Five years diversified experience in the financial services, auto or servicing
Strong networking and relationship building; collaborative with ability to work well horizontally and vertically within organization
Well rounded domain knowledge of operations and processes across value streams preferred
High level of interpersonal skills & ability to work well with others
Ability to work in a fast paced, deadline oriented environment
Ability to prioritize workload and balance multiple duties
Organized, thorough and persistent
Strong work ethic; Independent and self-motivated
Detail-oriented, deadline driven, self-directed and organized individual
Working knowledge of Microsoft Office applications (Word, Excel, Access, and PowerPoint)
Familiarity with CARS, CRM, Open Pages, Shaw, Shaw Recovery, Lori, Columbus & Open Pages preferred
Possesses a high level of analytical and problem solving skills
Able to understand risk and control concepts
Ability to exercise judgment to research and solve operational problems where the answer is not apparent
Ability to decide when approval of an unusual transaction exceeds assigned authority or would have broad ramifications, and to bring such incidents to the attention of supervisor/manager
Optimistic, embraces possibilities, supportive and motivating; recognizes change as creating opportunities
Notice: The above information on this job description has been described to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent

Customer Relations Sme-ts / SCI Required Resume Examples & Samples

Assists with the testing and development of new systems or updates to existing systems to meet client needs
Identifies and recommends emergent relevant technologies that may result in improvements to current processes
Writes and updates project documentation including system procedures, presentations, and training materials
Provides guidance and work leadership to less-experienced staff, and may have supervisory responsibilities
Maintains current knowledge of relevant technologies and subject areas
8-10 years of related experience supporting military operations

Customer Relations Lead Resume Examples & Samples

Provide quality customer service in support of store personnel
Respond to incoming calls, e-mails, and letters in a timely and professional manner
Demonstrate use of the Three Key Principles of Communication to internal and external business partners
Ensure multi-unit managers are aware of escalated customer concerns and that established policies are followed
Communicate and update consultants regarding new policies, procedures, marketing or business initiatives
Create quality working relationships within the contact center team
Troubleshoot, follow-up, and resolve all concerns regarding customer issues with store personnel, multi-unit managers, as well as customer relations’ management within department guidelines
Make independent decisions based on a balance between customer satisfaction and company profitability
Review and demonstrate an understanding of department metrics and goals
Provide immediate assistance to resolve escalated customer concerns
Maintain a customer centric focus with a sales friendly attitude
Maintain data integrity of the customer history database
Assist representatives with achieving personal and team goals
Monitor representative’s customer contact, and provide feedback in a timely manner
Ensure representatives are providing quality customer service and addressing customer concerns promptly and proactively
Set expectations and hold representatives accountable
2+ years of experience in a contact center or customer care related role strongly preferred
Have an above average competency in maintaining the integrity of customer history database, call and email etiquette and efficiency
Proficiency with JA Custom, POS and Sales Force preferred
Excellent interpersonal, verbal and written communication skills with exceptional phone etiquette
Ability to use good time management, sound business judgment, conflict management, and critical thinking skills for problem resolution issues
Houston, Texas area resident

Customer Relations Team Advisor Resume Examples & Samples

Liaising directly with a number of internal and external stakeholder, including Sales Bankers, Credit Partners, customers and Solicitors on a regular basis
Managing the back-end process of mortgage applications, ensuring everything is being completed in a timely manner and ensuring customers have a point of contact during the process
Liaising with the customer regularly via phone to ensure they receive outstanding customer service, and that all required documents are received and submitted within the set timeframes
Supporting Sales Bankers with any queries they may have, with a heavy focus on new loans
Reviewing and editing files to make sure they are compliant and contain all required information and documentation
Communicate with customers on a regular basis both over the phone, and through email
Spotting and referring sales opportunities during the course of your conversations with customers
Outstanding and professional communication skills, both written and verbal
A proven track record of managing a high volume workload and prioritising a number of competing work demands. Time management skills are essential in this fast-paced role
The ability to work autonomously and as part of a team, whilst also being proactive and taking initiative and ownership of work
Experience in a customer service environment is essential, with additional experience in sales being preferential

Customer Relations Assistants Resume Examples & Samples

You provide excellent service with regards to our large customer base (EMEA region)
Communication with all levels of the organization
You continue to observe market trends in order to continuously provide customer support and best practice
You process incidents pertaining to wrong delivery, returns, customer complaints
You generate reports that highlight and resolve customer challenges

Customer Relations Associate Resume Examples & Samples

Create a positive customer experience while responding to inquiries received via telephone, fax and email from customers and Field Sales Team members about product availability, costs, and related information
Process customer and Field Sales Team members’ orders and quotes using the company ERP system
Document and resolve non-regulated complaints related to Customer Service and delivery issues
Maintain and represent excellent product knowledge in order to assist customers with inquiries, order processing and non-regulated complaints
Interact and communicate effectively with Leadership, customers, Field Sales Team members, Product Managers and other B+L Departments to accomplish objectives established by the business and business Leadership
Ability to develop and maintain strong relationships with Leadership, customers and Field Sales Team members, as well as others within B+L
Ability to multi-task while maintaining organization and a strong attention to detail
Must be able to learn, apply, and communicate technical and product information
With a continuous improvement outlook, problem-solve to identify process improvements
High School diploma required - AA/Bachelor Degree preferred
Proficient with Word and Excel
Minimum 2-years Customer Service or comparable experience
Must be dependable and consistent on attendance
Minimum 2-years Customer Service or comparable experience working with customers or in a public environment

Customer Relations Internship Resume Examples & Samples

Pursuing a Bachelor's degree in Business Administration, Communications, Liberal Arts, Engineering, Psychology, Sociology, English or related degrees is required with a GPA of 3.0 or higher and a graduation date of December 2017 or later
Possess a high degree of written and verbal communication skills
MS Office knowledge
Negotiation and problem solving and social media familiarity
Candidates must exhibit interest in the automotive industry, strong customer service orientation and the ability to work within a professional corporate setting
Have lawful unlimited authorization to work in the U.S. without sponsorship
Click on "Search Our Job Listings"
Do a keyword search for "TMN0007P"
Click on "Apply Online" then "New User" and follow the instruction to create an account

Customer Relations & Process Design Administrator Resume Examples & Samples

Customer relations
Processing Complaints
Working alongside the Clinical Complaints Advisor to formulate complaint responses
Quality Assurance Review / Update of internal guides and documents
Component knowledge in processes
Workload management
Point of contact for DfC
Ability to organise and prioritise work in an effective manner and deliver work to set targets and specified standards
Ability to develop good relationships with customers and colleagues
Excellent Team player
Understands the internal roles and responsibilities of the wider organisation
Self-motivation and the drive for excellence
An enthusiastic, flexible and customer-focused approach
Proficient in the use of MS Office
Experience in complaints management/customer relations
Administration experience

Customer Relations Administrator Resume Examples & Samples

Ensuring that all complaints are logged accurately, acknowledged and investigations started in accordance with contractual service levels agreements
Receiving and managing complaints directly, via the telephone, email and post
Performing preliminary classification of complaints
Escalating serious complaints in line with company procedures
Managing their own workload to ensure that complaints are acknowledged within SLA
Begin the process of gathering information from other areas of the business in order to investigate complaints fully
Proactively managing claimant feedback in the interest of the business and continuous improvement
Any other reasonable request that is not specified in this job specification
Educated to a minimum of A Level standard
A proven ability to communicate effectively
Self-motivated with the ability to work autonomously
Previous experience of complaint handling and working to agreed service levels
Experience of working in a highly confidential environment

Customer Relations Case Handler Resume Examples & Samples

Ensuring all complaints are logged accurately, acknowledged and a resolution provided in accordance with contractual service levels agreements
Receiving and managing complaints directly, via telephone, email and post
Managing their own workload to ensure that complaints are progressed within SLA
Gathering information from other areas of the business in order to investigate complaints fully
Resolving escalated queries before they become a complaint
Communicating effectively both internally and externally using appropriate methods of communication
Producing Management Information for internal customers
Exceptional organisation skills, accuracy and a meticulous approach to data input
Previous complaint handling experience
Working to agreed service levels

Senior Customer Relations Case Handler Resume Examples & Samples

To investigate complex, escalated complaints in accordance with Capita PIPs service standards
To prepare written responses to escalated and serious complaints in accordance with Capita PIP service standards
To review complaint responses produced by the Customer Relations Handlers and provide constructive coaching when necessary
To receive and respond professionally and appropriately to complex, sensitive and often contentious verbal communications
To engage with Commercial Directors, Communication Directors and other key senior operational colleagues as necessary in order to appropriately manage and mitigate business risks
To manage cases of legal claims against Capita working with key Senior Management to reach an appropriate outcome
To undertake detailed root cause analysis and generate regular management information, highlighting trends
To act as a key contact with external bodies and facilitate data information requests ensuring that all statutory timescales are achieved
Lead projects aimed at continuous service improvement activities
To ensure accurate record keeping and reporting
To take part in awareness raising training, education and events to promote complaints handling
Facilitate workflow management and achievement of SLAs
Lead by example and support development of team
Any other duties as may be necessary which are commensurate with the level of the post
Experience of working within a complaints handling role ideally within a clinical environment
Excellent customer service skills both written & verbal
Strong organisational, prioritisatio & planning skills
Leadership & motivational skills
Able to work to strict deadlines
Excellent listening & empathy skills
Strong IT skills with the ability to produce reports demonstrating analysis & interpretation of data
Preferably degree educated
GCSE/O Level Maths & English Grade C or above
At least 1 year minimum relevant experience

Customer Relations Management Rep Resume Examples & Samples

Customer Service in a call center or similar environment or related sales experience
Direct customer contact for order entry, technical questions, expediting, problem solving
Sales experience to include direct customer contact w/ responsibility for sales targets
SAP experience

Customer Relations Account Specialist Resume Examples & Samples

Supports relationships with customers and manages the resolution of customer service related issues
Responsible for the programming and implementation of new
SQ accounts
Assists with ongoing programming requirements and design, programming, & testing of client reports
Monitors programs to ensure client satisfaction
Manages and resolves any operational and system issues that impact client programs
Builds strong relationships with each of the key decision makers across each account (i.e., EVS, Infection Control, Materials Management, Pharmacy & Hospital Administration) utilizing Contact Sheet to manage and track accounts
Provides expertise and solutions to help our customer meet their infection control and compliance requirements changing the focus from price to partnership
Identifies new areas to drive value and assist customers in meeting their organizational goals
Performs other related duties as required or requested
Education equivalent to Bachelor’s Degree in Sales or Marketing, or the equivalent in related work experience, demonstrating the features and benefits associated with current and new products/services and how they are superior to the competition
One or more years of sales relationship experience, demonstrating the ability to serve as a proactive customer resource on compliance questions and issues, or the equivalent in related work experience
Demonstrates proficiency in Microsoft Word, Excel and PowerPoint

Senior Customer Relations Analyst Resume Examples & Samples

Manual adjustments, reversal, manual accounting and corrections of transactions previously processed
Reject reprocessing, including analysis and solving cause
Complex and/or sensitive ISA or insurance payments & transactions
Acts as a technical resource for the division, department and the Company
Expedite and complete cases within cycle time goals and acknowledge on a regular basis when response time goals are not met
Use case management system to accurately and regularly document case activity from start to finish
Answer and make phone calls to explain requirements and clarify requests from customers
Respond by using the most appropriate means to communicate such as, pattern letters, modified letters
Provides coaching and answers questions for internal and external customers who contact the analyst divisions through the senior analysts ACD phone line
Provide back up to others in the division or department as determined by business need
Associates degree in business or a related field and four years of relevant work experience or an equivalent combination of education and experience
Minimum of 2 years in a Customer Service role demonstrating ability to turn negative situations into positive ones
Demonstrated in-depth knowledge of products and systems, and the ability to provide high level case analysis
Demonstrated good organizational skills
Demonstrated ability to set priorities in a high volume, fast pace environment
Demonstrated ability to apply sound judgement, decision making and problem solving acquired through learned concepts gained from experience in analyzing technical information
Ability to meet requirements of an Associated Person under NMIS guidelines
Non-Registered Fingerprinted

Customer Relations Advisor Resume Examples & Samples

Ensure expressions of dissatisfaction handled in accordance with the Financial Conduct Authority regulations and timescales
Deal with complaints taking into account any risks of the Bank's reputation
Provide high quality responses for all complex referrals from our customers
Be Pro-active in Root cause Analysis to improve customer outcomes

Bilingual Customer Relations Specialists Resume Examples & Samples

Provide courteous, professional and timely responses to escalated customer inquiries from our Level 1 Customer Care Centre
Administer customer programs according to guidelines while being empowered to make goodwill decisions
Act as the Subject Matter Expert for Level 1, including coaching and training
Handle, document, and resolve escalated cases transferred from Level 1 Customer Care, both phone and written correspondence
Handle and resolve executive cases, both phone and written correspondence, inquiries redirected from Germany, automotive repair/parts related cases, safety-related allegations and small claims court cases
Coordinate with Volkswagen Regional Field staff & dealers for proper vehicle repair
Communicate customer input/dealer concerns to the Regional Field Staff
Communicate trends involving customer inquiries or potential product shortcomings
Generate Customer Relations reports as needed to identify opportunities
Act as Liaison with Roadside Assistance Provider
Maintain in-depth knowledge of

DC Customer Relations Associate Resume Examples & Samples

Aim to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts
Handle all interactions with the customer in a timely manner
Ensure that any regulatory requirements are met
Identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues
Be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures. You will also be required to gain a sufficient understanding of Fidelity’s own operating systems
Investigation and resolution of customer contact for all items allocated to you by your Manager
Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate
Developing a relevant understanding of Fidelity’s systems
Take ownership for your own continued learning of FIL’s products and operational processes, identifying and suggesting methods of improving them to management
Ensure all written responses demonstrate diplomacy and empathy whilst being concise and outcome orientated
Work to deadlines to strive to keep complaints from being referred to the Ombudsman with timely escalation of high-risk cases or issues to your Manager
Take ownership of individual issues and ensure they are resolved to the satisfaction of the customer and Fidelity
Supporting Fidelity’s Treating Customers Fairly framework, ensuring concerns are promptly reported to management
Explaining UK products and procedures clearly and simply whilst promoting Fidelity’s brand values
Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk
Ensuring the reputation and business integrity of Fidelity is upheld at all times
Previous Pensions and wider Asset Management knowledge will be an advantage
A passion for client service and the ability to act as a highly competent client contact for administrative and resolution purposes
Good interpersonal skills with the ability to communicate effectively and appropriately with internal and external customers, in writing and verbally, at all levels of the business
FA2 and CF1 qualifications preferable, or willingness to work towards them

Customer Relations Technical Support Consultant Resume Examples & Samples

Provides support for veterinarians and other customers related to in-house pet and other animal health-care diagnostic instruments. Resolves customer issues such as troubleshooting instruments installed at customer locations, solving computer networking issues and other questions. Processes customer sales orders and resolves billing questions. Maintains customer documentation and information on system
Acts as customer relations interface between customers and the reference laboratories. Answering customer questions and resolving issues, engaging other Company resources as appropriate, such as providing lab test results, coordinating follow-up tests on samples, clarifying test results, coordinating pick-up and delivery questions and other issues. Researches questions and ensures ongoing customer satisfaction
Receives, troubleshoots and resolves inbound customer and internally escalated calls relating to system hardware or software issues. Provides appropriate level of troubleshooting and advice for technical issues to technical and non-technical customers on networks including routers and other hardware related issues
Supports Customer Support phone representatives by researching questions, such as billing and other issues, performing data entry and other related responsibilities
Sales Operations-Reviews sales proposals from sales team to ensure technical accuracy of products and services specified, including adherence to established policies and procedures
Performs variety of database-related support work to ensure smooth customer experiences. Troubleshoots systems interfaces with customers in coordination with technology department, including ensuring databases are accurate and functioning properly. Verifies accuracy of product shipment codes. Performs quality testing of systems and databases for technology department, including testing various user scenarios to ensure systems operate as designed
Very strong experience with customer service, technically-related fields, veterinary practices or lab experience required
2-3+ years of related experience
Contact center experience required
Customer service ability required
Familiarity with networks CISCO, DELL, or Microsoft Certifications strongly preferred
High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships
Technical record keeping management skills
Reasoning and analytical skills to resolve issues
Phone skills, with ability to establish rapport
Organized with ability to multi-task
Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner
Personal computer skills, including Microsoft Office
Ability to use and demonstrate an understanding of the technology and use of Company and competitor products the group supports
Strong computer and technical skills, with aptitude to learn applicable software and hardware as needed
Good understanding of general statistical and analytical techniques
Experience with diagnosis and repair of servers, Full understanding of network connectivity and component functionality, staying up-to-date with current technology.. Working knowledge of operating systems, Experience installing and troubleshooting systems, upgrades, modules and peripheral equipment
Able to successfully communicate complex hardware issues to technical and non-technical users
Research ability
Extensive knowledge of Company products
Strong Company process knowledge, including sales process

Director of Customer Relations Resume Examples & Samples

5+ years of customer relations experience is required
Demonstrable evidence of business acumen
This role is of a senior professional who understands the sales, product, manufacturing capabilities and how they relate to the order process and demonstrates the ability to coach and mentor others to create effective cross functional teams across the organization. The recruitment, hiring and developing of team members is a vital objective of the role. A combination of technical and interpersonal skill sets are necessary to be successful. Understanding requirements of the customer and how to convey those requirements to the organization is vital. This senior manager is also required to maintain the integrity and responsiveness of the organization and help support all personnel who support the business
Technical expertise with extensive product knowledge and production capabilities as well as a full grasp of the various order processes and flow that support the customer requirements, and sales processes. Strong attention to detail orientation is necessary to ensure the service and quality metrics are in place to bring increased customer satisfaction. This will account for 35% of my personal effort in this role
This role requires extensive teamwork with other disciplines coupled with the ability to negotiate with internal and external customers. It is required to work with them without being overly submissive or dominant as well as helping to spread knowledge to these other disciplines as much as possible to enable them to make sound decisions. This will account for approximately 35% of my personal effort in this role
Planning and scheduling work necessitates an awareness of the strategic “big picture” and how that converts to tactical and strategic actions of the team. The ability to work on multiple deadlines at one time will require extraordinary personal time management skills. Following up on progress toward deadlines so that schedules are not jeopardized is critical. Scheduling of work will account for approximately 30% effort in this role
Proficient in the use of Microsoft Outlook, Word, Excel, Powerpoint and order processing systems
Ability to cultivate and maintain business relationships
Project/Negotiation management skills
Strong oral and written communication skills are required
Strong ability to develop technical understanding of products and internal processes

Bilingual Customer Relations Associate Resume Examples & Samples

Works with customers to assure that their experiences while ordering products or dealing with issues related to our company are handled with superior service and quality
Miscellaneous projects as required
Ability to work at the Corporate Office on occasion as required by Supervisor for coaching, administrative duties, meetings, trainings, which may be a minimum of at least 2 days per month
Experience with word processing programs and PC's required
Must be able to work holidays, nights and weekends as needed to meet the business demands & requirements
Fluent in both English and Spanish

Customer Relations Associate Resume Examples & Samples

Helps to assure that all service levels are met or exceeded consistently
Identifies trends and opportunities to improve the customer experience by accurately capturing and communicating issues with products, delivery, processes, web site, systems, etc
Identifies opportunities to upsell and cross sell products to the customer
Home Residence in Tarrant, Parker, Wise, Ellis, Denton Johnson, Hood, & Dallas Counties
High speed hard wired internet (6mb/second, no WiFi) dedicated for work - Computer equipment & headset will be provided
Dedicated distraction free workspace
Strong oral and written communication skills, adaptable and detail oriented
English/Spanish Bilingual a plus

Customer Relations Call Handler Resume Examples & Samples

Previous customer service and complaints experience gained in a financial service organisation, preferably in a call centre environment
Able to prioritise and work under pressure, to tight deadlines with accuracy and attention to detail
Previous experience working in a busy Customer Service or Contact Centre environment
Experience working with Excel

IT Customer Relations Senior Manager Resume Examples & Samples

Highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly
Ability to convey clear messages to a diverse audience, using verbal and written mediums
Ability to work well with a variety of people, promote and support change among large and diverse groups of professionals with an emphasis on teamwork, leadership and flexibility
Ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem solving skills
Ability to travel is required
Minimum of 8 years of experience in the information technology field
Management or lead of projects in a team environment
Demonstrated excellent customer relations
Identifies, prioritizes, directs and schedules customer requests and routine assignments. Ensures that appropriate resources are deployed to meet customer business, clinical and technical needs. Follow-ups on customer requests to assure the final product has been delivered to meet expectations. Utilizes problem solving techniques to independently triage problems as they relate to business or clinical applications. This may with network infrastructure, business/clinical or product line specific applications
Establishes departmental objectives and develop effective tools to measure and report performance against these objectives. Plans and develops detailed specifications for I/T assignments, assess the quality of delivered services and implement quality improvement action plans
Hires, trains, conducts performance evaluations, and directs the workflow for the staff. This position is also accountable for participating in the development and implementation of goals and objectives. Ensures all goals and objectives are met timely and effectively
Assists I/T leadership in developing annual operational budgets. Assists leadership in ensuring budgetary goals are met on an annual basis
Participates and may lead in task forces and councils. This includes participating in the development and implementation of processes, procedures, and programs to increase facility/business entity operations efficiency and effectiveness, as well as ensure the delivery of quality customer service and support

Customer Relations Assistant Resume Examples & Samples

Ensure that all telephone calls are answered efficiently within departmental procedures
On day of request, correctly enter all orders, quotes and contracts on the sales order system and reference Contract Review Procedure. Seek approval for all “special” prices and issue invoices for all orders within one day
Chase and resolve outstanding issues, contract units, quotes and orders where the customer details or requirements are incomplete
Take clear messages for other members of the department and the sales force where necessary, ensuring messages are passed on as soon as possible
Provide efficient administrative support to the UK Sales Force
Log any customer complaints received according to company procedure
Ensure information on the customer database is kept up-to-date, i.e. check information when speaking to customers on the phone, while reading their correspondence or whilst speaking to them in Reception
Maintain full, up-to-date knowledge of all products and seek additional training as required
Provide a professional and efficient service to customers – maintaining a high standard of service, product information and advice while remaining courteous at all times
Other duties as may reasonably be assigned by the Customer Relations Team Leader
To assist with the provision and customer trust agreements (PACT)

Customer Relations Associate Resume Examples & Samples

High school diploma or general education degree (GED) is required, along with at least 2 years of experience in maintaining quality customer relations
Excellent customer service skills are required
Spanish language proficiency is helpful
Basic knowledge of theatre industry preferred but not required
Willingness to take initiative and negotiate when necessary
Must possess knowledge of operations, policies, and procedures of Regal Entertainment
Excellent phone, voice and grammar skills are a must
Must also have excellent organizational skills
Must operate computer, copier and fax machines
Must be able to negotiate when necessary and take initiative
Must be part of theatre management support system while satisfying customers at the same time
Must have tolerance for stress
Must possess good writing skills and enter completed information into database
A positive and professional attitude
Must be able to recognize potential problems and report accurately to appropriate management
A high level of reasoning skills
Must be able to reason under pressure or opposition

Customer Relations Co-worker Resume Examples & Samples

Secure an easy buying process from home to home
Understand and match customers’ needs and expectations now and in the future
My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed
Ensuring I know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers&#8217
Understanding the importance of accurate stock inventory and how my own actions impact on this
I share my knowledge with my colleagues and encourage them to do the same
Experience of customer focus and customer service
Good at quickly building rapport with people from different (cultural) backgrounds
Experience of working in a high volume and fast-paced retail environment
Ability to use and take personal initiatives and to make considered decisions
Ability to work alone but also as a team player

Client Resort Customer Relations Spec Resume Examples & Samples

Directly responsible for creating the environment contributing to successful guest entertainment and client relations goals
Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in quality improvement processes
Industry specific training and experience in high-end resort operations and guest services tailored to executive clientele, plus 5 years of experience in the resort industry
Must be willing and able to perform a wide variety of tasks inclusive of facility, grounds, and boat cleaning and maintenance; food preparation and presentation; activity coordinating and execution; and host services for corporate, product line, and client executives and spouses

Customer Relations Co-worker Resume Examples & Samples

The IKEA values reflect your own values
You are passionate about growing our business
You are driven to exceed your goals
You enjoy working in a fast-paced and future orientated environment
You have a passion to learn and grow as a co-worker
15% IKEA discount
Use of the staff restaurant where we provide free tea, coffee and soft drinks, as well as free fruit, salad and a healthy choice hot main meal every day. It all starts with the food at IKEA!
A generous pension scheme
Life insurance for the first day of your employment

Supervisor, Customer Relations Resume Examples & Samples

High school diploma - college preferred
Experience with Microsoft Office required
Must be able to motivate staff
Must be able to maintain a positive and pleasant demeanor
Ability to direct, counsel, and train others
Demonstrated decision making skills
Prior supervisory or equivalent experience
Prior experience in a Contact Center Environment
Excellent communications skills, both written and verbal, required
Good interpersonal skills, ability to direct, document, prioritize and train others
Must be able to adapt within a constantly changing environment
Requires the ability to multi-task, perform under pressure and work within time constraints
Ability to work with a varied customer base and find equitable solutions
Must be able to uphold Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect

Customer Relations Resume Examples & Samples

Manage and direct a team of Customer Relations Managers (CRM) and Customer Relations Specialists (CRS) in all aspects of customer relations and service for multiple communities
The Customer Relations Area Manager (CRAM) projects the image of our Company and must present and conduct him/herself accordingly at all times while on duty
Supervise trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer care
Provide trade partner feedback to the Director of Construction & Director of Customer Care concerning the trade partner’s timeliness and attention to detail
Promote, facilitate, and foster customer and trade partner relations
Provide initial and ongoing training to construction team, sales team and customer relations team regarding warranty issues
Meet established Regional/Divisional goals while demonstrating accuracy and thoroughness to ensure quality of work
Work closely with their customer relations team, construction and sales to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality end result
Conduct field meetings with trade partners, construction staff and sales staff as needed
Manage departmental performance against agreed targets and budgets, and within policies and standards
Hire, interview, and provide ongoing training for CRM’s and CRS’s
Manage performance including conducting periodic performance reviews, corrective actions, promotions and separations
Review and respond to H2insight customer satisfaction surveys
Identify aspiring, zealous, well informed Associates for promotion

Customer Relations Clerk Resume Examples & Samples

Gathers information used in customer complaint investigation process as assigned
Enters data timely and accurately into CQT / EtQ electronic quality systems
Prepares and provides data as requested by management including calculation of error costs
Interacts as appropriate with other plant employees in developing preventive actions and completing assigned projects
Coordinates corrective action plan including issuing credit as needed to customer,
Arranges the pick-up of defective product and freight to return new or reworked product to the customer
Creates claims for defective product purchased from outside vendors, freight companies, etc
Makes adjustments to plant and warehouse inventories due to defective product
Coordinates with corporate group in applying costs to correct accounts within the CQT system
Recommends actions or improvements to management on assigned responsibilities
Organizes and maintains files and records
HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level
Requires excellent knowledge of label product usage and the plant’s manufacturing processes
Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job
May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy
Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully; i.e. ability to work in CQT / EtQ electronic quality systems
Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments
Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs
Must maintain confidentiality with regard to employee errors
2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Clerk Customer Relations Support Resume Examples & Samples

Proofread and print response letters to customers
Process data input for customer correspondence and station reports
Maintain department files
Communicate with customers using prepared correspondence
Organize and distribute incoming and outgoing mail and faxes
Distribute voice mail messages to designated area
Interface with accounting to produce compensation payments and distribute to customers
Perform other related duties as required or requested
Meet performance standards for quality, quantity and accuracy
Ability to perform all job duties in a timely manner and communicate problems and concerns to management
Attention to detail and organization
Team player and people oriented
Ability to master departmental Customer Tracking System software
Work well with minimal supervision
Familiarity with Microsoft Word
Willingness and ability to perform repetitive tasks efficiently
Ability to operate copy machine, fax machine, scanner and printer

100

Senior Customer Relations Officer Resume Examples & Samples

Manage the VIP Lounge in LANDMARK, and supervise and support the team to provide excellent customer services to tenants and VIP customers
Answer VIP customers’ enquiries and handle complaints in a professional manner
Train and coach individual team members, monitor the team’s daily operations to ensure its efficiency and effectiveness
Regular analysis of competitors and the customer landscape to ensure the competitiveness of the VIP program

101

Customer Relations Associate Resume Examples & Samples

Responsibility for accurately processing all EDI, Faxed, and Phone orders in a timely and efficient manner
Communicates proactively with customers regarding their orders and product availability
Responsible for monitoring open orders of assigned accounts
Responsible for answering the Customer Service phone line, handling inquiries where appropriate and directing calls to the correct department as necessary
Respond and resolve all customer inquiries received via the CS shared inbox in a timely and appropriate manner. These inquiries include, but are not limited to, ordering and order status; account information; new account applications; product availability; RMA and credit requests, requests for sales representation
Receives notifications of changes to the Valeant Product List
Runs daily EDI Audit Report
Provides information and backup to auditors as needed

102

Representative, Customer Relations Resume Examples & Samples

Provide telephone assistance to internal and external customers relative to repairs and repair status inquiries, equipment operation or problems, and complaints on all consumer and professional products (still photographic and video)
Tend to Canon Professional Service member appointments.Deliver completed repairs to customers picking them up from the front counter
Basic to intermediate experience with digital photographic equipment and associated processes desirable
Knowledge in software applications associated with photography is a plus
Basic to intermediate knowledge of the Windows environment, MS Word and Excel
Must be able to lift between 30 to 40 pounds
Applicant must demonstrate the ability to work well with a team and manage multiple assignments in a fast paced environment
Specialized training in customer service
Photography and Cinematography experience preferred

103

Customer Relations COE Data Lead Resume Examples & Samples

40% - PROCESSES AND PROCEDURES
Devise and implement efficient and secure procedures and structure procedures for customer data handling by formulating techniques for quality data collection and storage to ensure adequacy, accuracy and legitimacy of data according to legal – and company standards
Establish rules and procedures for data sharing with management and external stakeholders and customers
Support others in the daily use of data systems and ensure adherence to legal- and company standards
Implementation of IT and Data system infrastructure for Customer Relations COE data management needs and on-going support for growth
20% - DATA ANALYZING AND SECURITY
Responsible for monitoring and analyzing information and data systems and evaluate performance to discover ways to enhance them
Troubleshoot data-related problems and manage authorization for access and modifications
Trend prediction to help SME/ data team to work pro-active
40% - PROJECT MANAGEMENT
Initiating and running projects on Enterprise Content Management across FIBI FSQR
Customer Relations CoE in EMEA and NA, and in future state globally. Projects can be related to managing data in various systems like SharePoint, Interspecs, Shared drives and customer Portal(s) or SalesForce.com. Also running projects that may link into other systems not necessarily maintained by CR CoE are in scope
Minimum Bachelor’s Degree
Proficient in computer skills: Microsoft Office software (MS Word, Access, PowerPoint, Excel)
Demonstrated ability to problem solve and take partners

104

Customer Relations Administrator Resume Examples & Samples

Experience of complaint handling in a regulated environment would be an advantage but not essential
Mortgage related experience preferred but not essential
Must be willing to work towards regulatory qualifications where appropriate and if required of them
Experience of using and updating Windows based computerised systems and knowledge of Word and Excel is essential
Educated to GSCE standard (Grade C and above) or equivalent, to include English and Mathematics
Computer literacy and accuracy of data input

105

Customer Relations Rep Resume Examples & Samples

The following knowledge, skills and abilities are needed to be successful in this position
Communication skills – communicate effectively with others (verbal and written)
Mathematics – ability to solve basic math calculations
18 years or older

106

Psegli Customer Relations Coord Psegli Resume Examples & Samples

Work with Outreach Coordinator to plan and execute Spring Workshops for Community Advocates and Fall/Spring training for customer representatives
Track and comprise reports, prepare and deliver written and oral reports to staff
Foster collaboration within the department to ensure issues and new developments are communicated
Provide information for monthly Social Media posts
Provide training as needed for new customer representative classes
Present Low Income Programs as needed to community and company departments
Participate in community outreach activities, meetings and events
Promote diversity and foster teamwork, collaboration, and a learning organization
Assist in the development of the quarterly newsletter for human service professionals and internal customers
Maintain and update an active email list of community advocates and update as needed
Strong ability to handle between multiple projects and meet tight deadlines
Plan and lead special projects with a proven ability to interact with other core areas of business
Foster and champion a safe work environment
Associate’s Degree or minimum of 3 years equivalent business work experience
Candidate should possess strong planning and organizational skills
Excellent computer skills, specifically in Microsoft Outlook, Excel, PowerPoint and Word
Must have and maintain a current driver’s license
Ability to work outside normal business hours
Must also have a sense of teamwork and initiative
Results and detail oriented
Candidate must foster an inclusive work environment and value all aspects of diversity
Project Management experience is a plus
Ability to make business decisions in a fast working environment and handle a diverse workload of assignments
Ability to apply advanced analytics and conduct process improvement
Excellent written and verbal/public communication skills
Background in human resource/community relations or advocacy

107

Customer Relations Case Owner Resume Examples & Samples

Have proven experience working with a complaints handling role (essential)
Have excellent customer service skills (essential)
Be an excellent written and verbal communicator to make decisions about the customers complaint in a way that leads to a satisfactory resolution essential)
Have a good understanding of the regulatory rules for handling written complaints (essential)
Have strong interpersonal skills with the ability to handle face to face customer visits (essential)
Have proven influencing skills with both internal and external customers at all levels (essential)
Have strong stakeholder management skills with an awareness of the wider regulatory, political and stakeholder interest in Electricity North West’s activities around complaints (desirable)
Be experienced in the use of key complaint management systems i.e. Respond, and operational systems i.e. CIFMs, NAFIRS etc. (desirable)
Have experience working as a team and delivering high performance (essential)
Be highly organised with the ability to manage your own workload and work using your own initiatives ensuring strict deadlines are met (essential)

108

Customer Relations Analyst Resume Examples & Samples

3+ years of experience with the intelligence community (IC)
Experience with Microsoft Word, PowerPoint, Excel, and Outlook
Ability to perform at a high level in fast-paced environments
Ability to be flexible and learn new technologies or tools quickly
Ability to identify problems and use sound independent judgment on assigned projects, accept direction on given assignments, and handle highly sensitive and confidential information with exceptional discretion
Ability to exemplify professional behavior and maintain high standards under pressure
Ability to manage multiple projects and priorities, produce quality work, meet critical deadlines, and pay strict attention to detail in a fast-paced, demanding environment
Ability to be proactive, take initiative, and accept accountability for assigned work functions
Possession of excellent organizational skills, including strict attention to detail
Possession of excellent customer service skills, including listening and handling unusual or complex situations with a calm and focused approach
Possession of excellent interpersonal skills, including working in a dynamic multi-contractor environment

109

Compliance Customer Relations Consultant Resume Examples & Samples

Complaints must be given a high priority and must be handled equitably, accurately, completely, and in a timely fashion
Complaint handling is a critical function from a regulatory, litigation, and reputational perspective, and is often a last chance to demonstrate that the Company is truly customer centric. With increasing autonomy, the Customer Relations Consultant is responsible for the prompt handling and resolution of written customer complaints. The Customer Relations Consultant will review, investigate, analyze and respond to written complaints within designated timeframes
Must possess the ability to make independent decisions and work autonomously
In performing the complaint investigation role, the Customer Relations Consultant must possess the ability to prepare high quality correspondence, written at the level of the recipient’s understanding
Must inform other areas of potential issues, as needed, throughout the process (Field Relations, Field Investigations, Corporate Audit, Sales Material Review, Product areas, etc.)
Responsible for identifying and recommending policy/procedural changes (based on observations or issues identified during the complaint handling process) for various business units and the producer manuals to help reduce and/or eliminate complaints
Share technical expertise and product knowledge, and suggest procedural enhancements to the complaint resolution process
Responsible for other duties, as assigned, phatic listening skills, and the ability to diffuse confrontational callers
Ability to negotiate and manage multiple priorities, manages stress, and work independently
Strong knowledge of Company products and operations, or a commitment and demonstrated capacity to quickly develop this knowledge
Complaint handling/dispute resolution skills or a commitment and demonstrated capacity to quickly develop these skills
Relentless customer centricity, objective viewpoint, and flawless communication skills (verbal and written)
FINRA registrations such as Series 6, 7, 24 or 26
Authorized to work in the US without sponsorship
5-7 years of professional business experience
Experience with annuity products and services

110

Customer Relations Professional Resume Examples & Samples

Correspond with customers via phone, fax, and email
Enter and update records in the SharePoint system
Provide quote prices, inventory levels, and delivery dates to customers
Receive and review documents to determine where to send
Confer with Sales, Marketing, Engineering, and Operations to meet customer requirements
Special projects when needed
Proven experience in a professional office environment
Experience with MS Excel
Excellent written, oral and interpersonal communications skills
Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint
Ability to speak/understand Spanish a plus!

111

Customer Relations Consultant Resume Examples & Samples

Fulfilment of outbound customer call contacts via various channels & sources such as web, email, phone and campaigns
Effectively handle inbound customer enquiries across core business units
Identify and qualify customer needs for the purpose of referring vehicle leads to our Dealer network
Accuracy and efficiency in data management, including administrative duties (i.e. updating customer records, email communication, CRM, etc.)
Promote Mercedes-Benz Financial Services products and identify leads that can be converted to sales
Proactively ensuring every touchpoint with our customer is a great experience each and every time

112

Customer Relations Support Resume Examples & Samples

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
Return missed phone calls, email in no less than 5 minutes
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the detail of every vehicle prior to delivery
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed

113

Customer Relations Administrative Assistant Resume Examples & Samples

Consumer Relations and Product Service Administration. Verify and approve Consumer Relations check requests for consumers on tire warranty issues. This is a secure process in SAP/R3 for auditing purposes. Review, audit and approve consumer requests for monetary reimbursements submitted by Customer Relations Supervisors and representatives
Responsible for releasing reserve inventory from SAP when Sales Service and Consumer Relations are in need of tires. Also, monthly audit of reserve inventory items
Order Supplies and brochures. Keep up-to-date warranty literature files
Mail responsibilities to include but not limited to reading consumer letters and setting up GC files and assign to Supervisors for Follow up and processing. Spread sheet to record customer letters
Onboarding new employees. ie: Create manuals, IT requests, prepare desk, computer connections, phone set up and all necessary set ups needed for new employees. Assist with training
Assist in tracking targets for individuals and team. ie: keeping track of goals and reporting to supervisor needs for improvement
Phone monitoring, grade and inform supervisor
Maintain, implement and measure performance related to hardware and telephony issues. Troubleshoot phones, monitors and PC down time for resolutions
Prepare monthly reports and annual results for performance reports. Bi-monthly report for GC exceptions, accounts for Generic 7428931#
Prepare administrative reports and special assignments as assigned by management. ie: competitive analysis, quarterly policy reports. Maintain accurate, concise general office procedures
No Relocation assistance is available for this position**
1+ years of experience
Computer Skills (Microsoft Office and Excel skills)
SAP R/3
Excellent written and Oral communication

114

Customer Relations Resume Examples & Samples

1) Secure all firearms brought into the store with trigger locks
5) Handle customer's merchandise returns; complete refund / exchange paperwork
6) Sort returns by category and return to proper area
8) Handle and administer all incentive and reward programs
9) Remains product knowledgeable

115

Qr-customer Relations Agent Resume Examples & Samples

Investigating and resolving the maximum number of cases each day in line with QR policy and procedures, whilst providing excellent levels of customer service
Ensuring appropriate usage of all QR files, reports and records
Ensuring that all correspondence is dealt with properly and within the time frames of current KPI target
Responding to passengers with a written response and explanation to the highest standard to ensure customer satisfaction and retention
A trade or vocational qualification
Minimum of three years of travel or airline industry experience
At least two years within a customer relations role
Thorough knowledge of fares, ticketing, transfers and passenger procedures
A working knowledge of IATA and currency regulations is required along with experience using a reservations system, such as Amadeus
Fluency in English and German (written and oral) is a requirement for this role

116

Customer Relations Mgmt Dir Resume Examples & Samples

Support our dialysis services’ mission, vision, core values, and customer service philosophy, including
8+ years of experience in CRM, Marketing, and/or Digital
Healthcare experience preferred
Ability to set forecasted goals and to develop business strategy that achieves goals
Must have attention to detail with a strong focus on analytics
Strong project management and inter-departmental coordination skills
Highly motivated with ability to thrive in a fluid and demanding environment
Identify business opportunities and provide actionable insights to support the business
Partner with multiple departments and agencies including Creative, Operations, and Analytics
Partner with analytical teams to pull optimal marketing lists for direct marketing campaigns (direct mail, email, and mobile)
Logical problem solving skills
Able to work multiple tasks under pressure and within deadlines
Critical to detail-oriented, highly organized, deadline-focused and a problem solver

117

Director, Customer Relations Resume Examples & Samples

Provides strategic guidance for allocation of annual $4 million Washington, DC sponsorship budget and is accountable to leverage Boeing key customer interface and branding opportunities afforded through these sponsorship opportunities (planning and execution of approx. 300 events per year)
Lead planning efforts for industry wide Congressional delegation events in conjunction with major international air shows, supports key corporate functions, and acts as a prime source within the Company for counseling on matters of international protocol and cultural operating norms
Also responsible for the planning of and participation in national political activities (e.g. Inauguration of the President of the United States, national political party conventions) as well as industry conferences and symposiums
Detailed stakeholder/ customer knowledge, including cultural and personal preferences, and key Boeing relationships within the political arena
Customer and event logistics that enhance Boeing’s ability to interact effectively with our customers, think tanks, politicians and other government officials
Operationally responsible for the strategically leveraging the million dollar plus corporate partnership with The John F. Kennedy Center for The Performing Arts, plus partnerships with the Wolf Trap Foundation for the Performing Arts and the asset of an executive suite at FedEx Field
Companywide strategic direction for trade shows and exhibits
Customer experience at the commercial delivery centers

118

Customer Relations Team Swedish & German Resume Examples & Samples

Higher education or experience equivalent to the same knowledge level
You are fluent (both oral and written) in Swedish, Norwegian, German and English. Any additional language is a plus
Experience/knowledge in/of breakdown operations is an advantage
Your are customer oriented and can prove excellent communication skills
You like to negotiate and dealing with problems motivates you
You can deal with strict deadlines and targets
You’re a teamplayer

119

Customer Relations & Land Pa-secretary Resume Examples & Samples

Preparing agendas for meetings and minute taking
Coordinating weekly reports for Customer Relations teams
Ordering stationery for department
Updating and maintaining purchaser and contractor records as required
Arranging internal and external meetings
Provide Administration support to Customer Relations and Land & Planning teams
Responsibility for maintaining filing system and archiving for the departments
Sorting and distributing both department’s post, prioritising and ensuring anything requiring urgent action is brought to attention
To ensure the effective and accurate processing of the Head of Customer Relations and Land & Planning Director’s correspondence, documents and systems in line with their business needs, together with providing secretarial support to the departments
To provide reception cover, primarily to cover lunch and coffee breaks

120

Customer Relations Data Expert Resume Examples & Samples

70% - Information management
Work with and support Regional FSQR Customer Relations Center of Expertise (CR COE ) Teams to serve Cargill customers cross regional teams
Apply a basic understanding of customer Food Safety, Quality and Regulatory (FSQR) support practices and procedures
Support the CR CoE by managing the IT- & Data infrastructure and content management which may include but is not limited to organize documents and information around Site Information Package (SIP), product- and position statements, information regarding sustainability & social responsibility, product specifications, process information, and legal compliance and supply chain (handling & storage) for all FIBI Businesses
Manage customer documentation for targeted customers and communication for local markets where necessary
Support internal team in BOSC and FIBI Businesses to resolve challenges i.e. interfaces, automatic uploads etc., but escalating complex conditions/ situations to Data Lead
Support Data lead in CR CoE IT- & Data related activities and provide feedback and input in to the organizational roadmap for or IT-& Data strategy
Systems that may be served are, but not limited to, Interspec, ECM system, shared drives, Salesforce.com
Content management according to metrics. ( expiry dates, refreshments etc)
20% - Business partnership
Collaborate with e.g. Sales teams, Technical Services Team, FSQR location leads, Operations, Logistics - and Customer Service Desks, other FSQR CoE’s etc. across businesses in given geography to drive optimization of our information management for a customer focused organization
Internal communication and connection between businesses and geographies of FIBI enterprise
10% - Project support & process improvement
Actively support improvement projects related to IT- & Data infrastructure and Data management for FSQR CR CoE overall and product line specific
High School / BSc degree
Ability to build customer relationships and negotiates effectively with key stake holders and groups at all levels
Project Management skills – Applies basic structured, disciplined approach to planning, administering and completing projects
Experience with data administration and management functions (collection, analysis, distribution, quality, definition, etc)
Demonstrated ability to take initiative and operate in ambiguous situations

121

Customer Relations Associate Resume Examples & Samples

Responsible for all of unit that have legal issue
Follow the legal process
Law enforcement for bad driver
Support deduction team for repossession action
Screening for all outgoing letter related in to legal issue
Save and recovery unit that have problem with legal matters
4+ years related working experience
Have lawyer license
Have experience in handling legal case and dealing with police, prosecutor, courts is a plus
Have strong networking and relation with the law enforcement agencies
Proficient in Ms. Office applications
Database management skill
Reporting skill

122

Customer Relations Management Process Owner Resume Examples & Samples

Proactively offering and implementing ideas and insights to improve the customer’s issues and opportunities by working to ensure complete satisfaction and maximum utilization of the products, solutions and services offered to partners and customers
Working closely with the Sales and Marketing department to train the personnel to recognize and effectively create strong customer–brand relationships
Ensuring that CRM processes are described and constantly developed to be up to date, and that CRM-related tools are in full use
Implementing the strategic initiatives related to CRM processes, tools and practices
Cooperating with different teams, processes and people in order to ensure cross-border process linkage
Adhering to all company policies, procedures and codes of business ethics, and ensuring that they are communicated and implemented within all activities

123

Specialist, Customer Relations Resume Examples & Samples

High-school diploma required; some college preferred
Prior experience required in customer relations
Well versed in Choice Hotels and CR policies and procedures
Excellent decision-making and problem-solving skills
Computer knowledge, experienced in using Excel and Word
Well-organized and ability to work under pressure
Ability to direct the activity of others

124

Customer Relations Planner Resume Examples & Samples

(60%) Manage daily order releasing process for ECDC: release of orders, manage ship complete priorities, and aged order backlog. Troubleshoot sales order issues, help prioritize DO/containers, and arrange pickup/delivery of daily plant trailers. Manage C/S inquiries and special requests, working closely with the manufacturing and shipping teams
(15%) Acts as main contact and communicator with the Manufacturing and Distribution Center Site teams pertaining to order requirements and ship dates
(15%) Handles order entry and customer service calls as needed. Plans and creates purchase orders for all Lee Hunter display orders
(10%) Daily reporting of supply chain performance, providing details pertaining to product families and tracking daily backlogs. Provides feedback and processes reports to analyze trends
Supports Customer Relations team initiatives where needed and performs related work as required
Knowledge of current operation systems and wave planning methodology
Familiarity with effective pick location slotting methodology
Good phone and interpersonal skills
Ability to type 35+ WPM
Working knowledge of Word and Excel
Good communication skills, both verbal and written, bilingual a plus
At least 2 years experience in manufacturing or production based environment
Is coachable
Understands our Winning Culture Values
Ability to work independently or within a team environment
Strong attendance and punctuality required
Excellent analytical skills and the proven ability to distill data into actionable items
Must have strong problem solving skills and be able to come up with creative and flexible solutions
Ability to understand data and processes to help increase efficiency and effectiveness
Proficient computer skills; exceptional knowledge of systems used for daily work processing

125

Customer Relations Lead Resume Examples & Samples

Create strategy and plan for handling drivers effectively
Initiate program for drivers retention and coordinate the team to make sure the program is running well
Responsible for handling the drivers operational, including driver’s performance
Make sure no fraud from drivers through good relationship and good communication with drivers
Responsible for all asset security activity, make sure all units of company are safe and operating well
To check the units availablity, including physical survey to the drivers and check through system
Verify credit analyst result and validate the data before deduction
Monitor repossession process is well executed
Candidate must possess Bachelor Degree. MBA or MS Degree or equivalent experience desired
5+ years related working experience
Creative and willingness to challenge the status quo
Located at or willing to be placed at Surabaya/ Medan
Ability to work in a fast‐paced, dynamic environment and deal effectively with conflicting priorities and change
Experience in the collection and repossession related
Strong customer focus & attention to detail
Strong quantitative abilities and intuition, exceptional analytical skills
Excellent negotiation and communication skill
Good in English, both written and oral

126

Customer Relations Management Manager Resume Examples & Samples

Extensive experience in a similar CRM position within a large complex multi-site retailer/FMCG (beauty/toiletries industry strongly preferred)
Previous success in managing a CRM programme and drive CRM strategies into real results
Sound knowledge and experience in segmentation
Experience of collating and analysing information across various forms of data, and use data to generate traffic and revenue
Solid history of working in a highly commercial environment
International experience and/or exposure to a varied and demanding client base
Proven budgetary control experience
Degree educated in a relevant discipline (i.e. Business Studies, Marketing, Operations, Sales, Economics)

127

Coordinator Customer Relations Management Resume Examples & Samples

O Enter and monitor new requests for campaigns into the CRM project request tool
O Bachelor’s degree in Marketing, Business or Communications
O Proficient in Microsoft Suite, including Word, Excel and Access
O #LI-MR1

128

Internal Customer Relations, Team Leader Resume Examples & Samples

Assists ICAN specialists with questions they have from account managers and help explain how to find the answers
Researches issues and ultimately makes decisions and/or recommendations in the areas of purchasing, drop ship, will call, repairs, distribution center, configuration center, new-item, and other escalated requests
Handles escalated calls, emails, and incidents from internal customers
Works with other team leaders to ensure coverage is adequate during operational hours
Evaluation of current processes for improvement and work on recommendations with management
Coaches ICAN team members to help them attain their goals
Works with management to assist in ongoing training and training new hires
Lead cross departmental round table meetings and communicates feedback with management and team members
Helps in executing development strategies to increase productivity and provide greater levels of service
Works periodically on department related projects as requested by management
Assist team with workload in high volume areas
Shift rotates - 8 am - 7 pm
Basic computer skills (e.g. use of mouse, keyboard, email)
Detail oriented with strong organizational skills
Creates an approachable, friendly environment with coworkers
Creative problem solving, conflict resolution and research skills to resolve issues
Ability to handle multiple duties throughout the day
Ability to work in a fast paced environment. This department requires timely resolutions, as customer issues must be resolved quickly and efficiently
Excellent typing and data entry skills
Must be able to work independently and in a team-oriented environment
Flexibility to work different shifts as needed (7-4, 8-5, 9-6, or 10-7)
Ability to communicate effectively in a constructive manner with management, peers and coworkers
Extensive knowledge of ICAN department

129

Customer Relations Analyst Resume Examples & Samples

Process and analyze reports daily
Identify contacts that may escalate
Research, and resolve customer inquiries by email and phone
Draft and update SOPs to improve internal efficiency
Communicate effectively with other departments, in and outside of CS
Proactively identify Emerging Issues
Recognize system quality, and process concerns contributing to poor author and publisher experiences and share with the business
6+ months of experience in KDP, CreateSpace, or Author Central CS
6+ months experience of handling customer phone calls

130

Customer Relations Resume Examples & Samples

CRM’s primary duty is to work with Customers to settle and resolve issues during Customer’s initial walk-through and during the first 60 days post-closing o avoid post-closing claims and disputes
CRM has the discretion to make concessions and/or give additional items to Customers as part of an effort to settle potential claims or disputes
CRM will coordinate with Division management regarding the impact of their efforts and decisions on profitability, and will be accountable to the Division to meet or exceed profitability standards
CRM will conduct the walk-through with Customers and will orient Customers with the many features of the homes assigned to their care. Further, CRMs will assure that the home is completed to the satisfaction of the Customer, and to the standards of Lennar
CRM has the discretion to determine what repairs and modifications will (and will not) be done to the home in accordance with Lennar’s profitability standards. CRM may coordinate with CC manger, DOC and/or DP on any material or major issue
CRM will engage and retain the trade necessary to resolve Customers concerns, to set the appointments, negotiate any cost to do the work and will manage the trade partner to ensure the work is done as scheduled. CRMs have authority to back charge should work not be completed or performed incorrectly
Associate is prohibited from performing manual repairs

131

Customer Relations Associate Italy Resume Examples & Samples

Responsible for handling order and requests from Sales Reps in a timely manner with emphasis on accuracy and professionalism
Main point of contact for (dedicated) Sales reps during the course of the day in order for a quick and dedicated service for both the external as well as the internal customer
Responsible for supporting Sales Reps in upselling Ormco’s products
Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
Must be native Italian and fluent in English plus one of the following languages (Dutch/German/Spanish)
Excellent communication skills (friendly, positive and efficient)
Independent worker
Reliable and high sense of responsibility and urgency
Commercial skills (ability to hear sales opportunities and to act upon it)
Resistance to stress and ability to prioritize

132

Seasonal Customer Relations & Returns Coworker Resume Examples & Samples

I am cross-trained to work in Customer Relations and Returns according to the business needs
I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise
You have an interest in home furnishing and people's everyday life at home

133

Senior Manager Customer Relations Resume Examples & Samples

Train and allocate work flow efficiently, in a way that highest priorities can be addressed while still providing excellent service to lower priority requests
Apply tactical problem solving skills on a regular basis to ensure a smooth running operation
In collaboration with the COO of NBTA, strategize resolution problems of high visibility or high dollar impact to the company to strategize solutions and personally follows through
Operates within diversified procedures and specialized standards, where different situations require a search for solutions
Assign roles and/or territory responsibilities and allocate work to Dealer service representatives to ensure a balanced workflow, prompt confirmation, monitoring, and status communication on orders, and accurate responses to general phone inquiries. Provide necessary information and tools, and assist in problem resolution
Supervise Dealer service reps in a way that creates a collaborative environment. Communicate goals, work standards and day-to-day priorities, assess performance, review problem areas with the COO of NBTA and institute corrective measures where required
Coordinate resolution of order management issues, working with the Operation Director to establish priorities and then communicating with sales reps and retailers on product delivery information to ensure that needs of key accounts are satisfied while still maintaining excellent service to all others
Assist the COO of NBTA in development of guidelines and procedures for practical aspects of the customer service function. Provide training to all reps in policies, guidelines and procedures, as well as in use of the order entry system, product information, account structure, and Marmot infrastructure
Coordinate with Product Development for information on each season’s products, and train or arrange training for staff on product features and details
Monitor department productivity and order fulfillment turnaround, identify problem trends and keep the COO of NBTA apprised of significant problems
Receive, review and prepare orders for assigned second tier key accounts for the pre-season process. Work with the Key Accounts Manager to manage orders once placed for all tier two key accounts by proactively monitoring orders to ensure status of shipping dates and order fulfillment, identifying logistical problems and, in the event of delays or shortages, communicating with buyers
Actively manages professional development
University or four-year college degree in Business/Operations/Supply Chain or equivalent industry experience
A minimum of 5-7 years of experience in consumer products and customer service
Practical knowledge of related functions including production, wholesale sales, merchandising, inventory planning and distribution
Practical knowledge of product application and functionality are required
Management experience required, experience managing/leading managers preferred
A passion for the Outdoor Industry and Travel / Adventure a plus
Proven ability to work in a fast paced and evolving environment
Strong analytical, communication and presentation skills
Highly driven, self-motivated and capable of working without significant supervision
Flexible nature with the ability to react quickly and sometimes creatively to business needs
Excellent organizational skills and ability to manage multiple projects
Proficiency in all Microsoft programs
Knowledge of data base software preferred
Able to travel up to 15% of the year

134

Ikea is Hiring Seasonal Sales & Customer Relations Co-workers Resume Examples & Samples

Maximising sales and profitability by ensuring your area of responsibility is clean, tidy, fully stocked and correctly priced. You also ensure your products are in perfect condition at all times
Being passionate about the products you sell and actively learning about their features and benefits. You then want to share this knowledge with customers and colleagues
Actively approaching customers who you see need additional help, and advising them on the best solutions for their homes in order to sell more
Preparing your area of responsibility for stock replenishment and next day’s business
Understanding your department’s action plans, and supporting the goals and targets set by your manager
You are enthusiastic about working with others in a team
You have an interest in home furnishing and people’s everyday life at home
You can prioritise and organise your own work to make efficient use of your time
I have the knowledge, confidence and desire to make customer payment easy
I know my levels of authorization to solve payment problems when they occur and recognize when I need to escalate an issue to someone with higher authorization
I pass on the relevant information foe them to deal effectively and efficiently with the customer
I offer solutions to frequently asked questions. this helps to make a better future shopping experience for everyone
I use the till to accurately register products and register payment from customers according to given routines
I ensure our store is a safe and secure environment at all times for visitors and customers
Ability to use and take personal initiative
Demonstrates a polite and friendly manner
Assertive and able to remain calm and controlled when faced with emotional customers under stressful times
Enthusiastic about my work and working with others in a team
A flexible approach and open to change
Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded
Assist customers in loading merchandise into vehicles and in returning merchandise
Retrieve carts from parking areas and ensure that the loading zone remains clear
Maintain a balanced cart flow throughout the store/home delivery areas
Disassemble AS IS merchandise when required
Report inoperable equipment to managers
Maintain outside area, ensuring it is fully stocked with twine, etc
Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
Complete general routines and ensure housekeeping is of the highest standard
Adhere to inventory control procedures and security policies
Demonstrate a good understanding of policies, routines and procedures within your area of responsibility
Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement
0-6 months of experience in the following knowledge areas
Experience in a customer service environment
Effective verbal and written skills in the English language
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
Prefer fast-paced, retail work environment Additional Information

135

VP Naval Government / Customer Relations Resume Examples & Samples

Provide strategic direction to Naval and its partner companies and suppliers to deliver successful business opportunities
Act as the primary Governmental customer interface for all issues associated with the execution of the agreed BD campaign
Support establishment of medium-term BD plans for all designated customers and provide business forecast data in line with these plans to support the wider business financial planning processes
Manage direct reports and provide professional functional expertise
Anticipate the longer term relationships opportunities in a partnership approach with Strategic customers

136

Customer Relations Group Resume Examples & Samples

Demonstrate solid performance in the following skills
A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process
A degree in Chemistry, Biology, or one of the analytical sciences
A minimum of 1 year experience supporting Dow's product lines in a technical capacity
At least 1 year experience interfacing with Dow Account Managers, Marketing Managers, and business contacts
Advanced knowledge of Microsoft office desktop applications
Familiarity and interest in the sciences and chemistry
High level of accuracy and detail
Ability to work towards deadlines and multi-task/prioritize projects as appropriate
Cultural awareness and ability to work with a diverse group of people
Customer Service experience

137

Team Lead Customer Relations Resume Examples & Samples

Assist the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment
Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.)
Assists the GSM / DM with: coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items
Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates
2-4 years in Retail Sales / Supervision experience is a plus

138

Customer Relations Partner Resume Examples & Samples

Be the primary point of contact for assigned CARE customers and act as an advocate for these customers, internally within Maersk Line
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires (including onboarding of customers to the CARE program), amongst others through regular customer visits
Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost
Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge, actively engaging with One Team CS counterparts where relevant
Be fully responsible for customer satisfaction of assigned customers
Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitor/market intelligence. Feed relevant intelligence back to stakeholders in Sales and/or TNM

139

Customer Relations Officer Resume Examples & Samples

To be the first point of contact for all customer feedback, both written and verbal
To handle such feedback by providing prompt and professional replies
To take further action on passenger feedback, where appropriate
To manage threats of litigation
To manage requests for compensation
Ensure cases handled within SLAs
To ensure that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action
To carry out analysis of customer feedback
To record details in the Customer Relations Management System for producing management reports
Keep up to date with EU regulations and local/HQ procedures
Recognise possible customer relation cases and, where necessary, keep records or arrange proactive service recovery
Management of customer contacts on social media alongside the Social Media and PR Specialist
To assist with development and manage new baggage service process

140

Customer Relations Associate Germany Resume Examples & Samples

Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
Responsible for handling credit and re-bill requests from Doctors and Sales Reps in order to correct any invoice mistakes in an efficient way
Provides customer with accurate information regarding our products and sales promotions,
Complies with ISO procedures
Performs other responsibilities/duties that may be assigned
Minimum of 3 years’ experience in customer service and/or customer account management
Must be native German and fluent in Dutch and English
Intelligent and pro-active in finding solutions
Go getter (Sales oriented)
Excellent phone voice and skills
Flexible (in working hours and jobs that are assigned)
Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)

141

Strategic Customer Relations & Business Development Leader Resume Examples & Samples

Master's degree in a technical or management discipline
Aerospace experience, working with a range of US Government customers (Air Force, NRO, NASA, DCMA or DCAA)
Air Force space acquisition experience and intimate familiarity with Space and Missile Systems Center
Experience with HQ Air Force Space Command and operational space
Substantial launch operations, technical and programmatic experience

142

Manager, Customer Relations Resume Examples & Samples

Manage communicating courteously with customers by telephone, email, letter and face to face
Investigate and provide solutions to customers’ problems, which may be complex or long-standing problems that require special handling
Handle customer complaints or any major incidents, according to procedures while injecting appropriate business sense and be customer focus
Manage and keep accurate records of discussions or correspondence with customers
Follow up and respond to customers’ requests in a timely manner and ensure services turnaround time within the standard
Ensure work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
Regularly update clients on renewal notice
Create customer loyalty through the delivery of unrivalled customer service
Develop and maintain effective relationships with client key stakeholders
Act as an escalation point for the client
Perform other tasks as assigned by management from time to time
Bachelor Degree in Business related field is preferred
Over 7 years combined working experience in Customer Service, Process Improvement, decision Making, Process management, Staffing, Planning, Budget Control, Trend Analysis, Developing Standards
Customer service background
Computer literate in MS Word, Excel and PowerPoint
Possesses customer-oriented personality
Excellent interpersonal, communication and problem solving skills
Demonstrate initiative, commitment, and responsibility
Attention to details and accuracy

143

Analyst, Customer Relations Resume Examples & Samples

Bachelor’s degree in Statistics, Mathematics, Business or related field; combination of relevant education and work experience considered in lieu of degree
Minimum 5 years of experience in a customer service, consumer relations, call center or comparable environment
Experience with reporting using customer relationship management systems a plus
Minimum 3 years of airline experience, preferably in ATO or reservations function
Experience in analyzing and reporting on customer complaint data preferred
Minimum 5 years of experience with macros, and other software used for data mining and analysis
Must be able to independently identify a problem area and sift through multiple data sources
High degree of PC skills (MS Office applications, database tools, etc)
Entrepreneurial attitude, able to take ownership and deliver results
Strong presentation skills; ability to present information to and collaborate with all levels of management
Strong analytical skills, communications and interpersonal skills
Ability to work under general direction with latitude in planning workload to accomplish objectives
Ability to handle confidential material
Ability to structure logical analytical approaches and to apply a range of quantitative techniques to solve business problems in an efficient, timely manner
Ability to independently prioritize analyses in a fast-paced, dynamic environment
Competent in interpersonal communications, collaboration, critical-thinking and problem solving
Possess strong communication ability with individuals at all levels of an organization; interact with other Frontier departments to effectively implement company initiatives

144

Customer Relations Shift Supervisor Resume Examples & Samples

Ongoing coaching and training to ensure quality responses, customer satisfaction and proper handling time
Complete Quality Assurance evaluations and coaching as new team members come out of training
Provide continued Quality Assurance evaluations and coaching for all team members
Ensure team SLA (Service Level Agreement) goals are maintained
Handle escalated customer situations from all mediums
Answer agent questions and assist them working through incidents
Manage shifts, including opening and closing reporting and overseeing staff breaks
Create and maintain a good team spirit
Provide feedback to team members in regular one on ones to discuss performance and career path
Assist in managing and processing weekly payroll
Assist in creation of team schedule to endure all hours and mediums are appropriately covered
Participate in all aspects of the hiring process
Create and disseminate training as needed
Create, distribute, and analyze reporting
Make process recommendations & changes based on report findings
Lead team meetings as well as one-on-one trainings as needed
Champion Frontier's low cost done right philosophy within the team
Provide feedback in leadership meetings to create continued team improvement
Additional tasks as directed by manager
Occasional travel to Denver headquarters for training and meetings
Coach and counsel agents as needed
Responds to inquiries in peak periods
Bachelor’s degree in Operations Management, Business Administration, Business Management or related field; combination of relevant education and experience considered in lieu of degree
1-3 years previous supervisory or management experience in a customer service role
Airline industry experience a plus
Ability to handle stressful environments
Ability to navigate Sky Speed and FT WEB a plus
High degree of PC skills (Outlook, Excel, Word, PowerPoint)
Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
Strong decision making skills
Attention to detail, strong analytical and problem solving skills
Ability to communicate effectively with the team and customers
Ability to express empathy and exhibit patience
Ability to create and manage expectations
Ability to defuse and assist upset customers both on the phone and through written communication
Ability to coach and provide feedback to team members
Proven knowledge of the airline industry a plus
Must be able to work a flexible schedule including nights and weekends

145

Customer Relations Advocate Resume Examples & Samples

Associate or Bachelors degree preferred; high school diploma or GED required
5 years of experience in customer service, consumer relations, call center or similar environment required; combination of relevant education and experience considered in lieu
Preferred - minimum of 2 year airline experience, preferably ATO or reservations, working with the reservations system
Experience in working with customers in pursuit of finding a solution
Familiarity with Windows-based software programs and database experience
Experience in working with customers in pursuit of finding resolution and conflict resolution skills
The ability to de-escalate customer issues
Be able to communicate efficiently and effectively both written and verbally
Working knowledge of Social Media networks such as Facebook and Twitter
Working knowledge and understanding of the following computer programs (Office Outlook 365, Excel, and Microsoft Word)
Ability to respect privacy issues concerning property and confidential information
Proven letter-writing abilities including high proficiency in grammar and spelling
Aptitude to make fair and unbiased appraisals of customer concerns
Familiarity with certain customer protections regulated by the (DOT) is required
Familiarity of ACAA and CRO requirements when working with passengers with disabilities required
Accuracy in interpreting and applying policies with respect to customer inquiries or service incidents
Ability to manage multiple tasks at once with frequent interruptions
Ability to work within a corporate environment including interactions with various levels of management
Excellent organizational skills and a high level of attention to details

146

Specialist Customer Relations Resume Examples & Samples

The Customer Relations Specialist will evaluate and resolve product complaints worldwide per Johnson & Johnson Vision Care, and appropriate worldwide regulatory bodies and other applicable regulatory requirements
Monitors feedback activity using Complaint Handling System and SAP systems to provide complaint resolution and promote customer satisfaction
He/she is responsible for documenting files accurately
The individual positively interacts with customers, providing education, product and service information and resolution
The Specialist supports international affiliates require working hours based on coverage required per time zones associated with supported countries, including US holidays
Responsible for actively monitoring workflow and ensuring complaints are closed in accordance with established MD&D and departmental metrics
The individual works in a cooperative and collaborative manner with fellow team members through constructive communication, flexibility and exhibits a willingness to assist other team members
May contribute to cross-functional teams
Interacts effectively with peers and leadership across departments
Adheres to safety and environmental policy and procedures, and supports department safety and environmental objectives

147

Team Lead-customer Relations Resume Examples & Samples

Supports GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals
Provide daily direction to the associates within the department
Execute all merchandising directives….i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office
Insure a pleasant and productive shopping experience for all customers
Resolves customer and associate opportunities with GSM / DM and HR Manager

148

Customer Relations Product Outfitter Resume Examples & Samples

Knowledge of customer relations’ practices, guidelines and procedures
Ability to negotiate appropriately in the best interest of the company and the customer. Uses negotiation techniques to create “win-win” situations
Must be trained to the Customer Relations Outfitter 1 position

149

Customer Relations Senior Analyst Resume Examples & Samples

Serve as lead for all small projects, process improvement efforts and team member escalations pertaining to workflow inconsistencies
Work independently and communicate to management regarding project status, requirements and recommendations
Manage pipeline and appropriate documentation
Work with Managers and leadership throughout the project lifecycle to ensure business needs are addressed. – On manager description-Analysis is shared with business, throughout the lifecycle
May provide support to other business areas pertaining to complaint resolution
Provide support for complex issues or problems; may escalate problems outside of his/her span of expertise to the Business Support Manager
Manage and monitor cases in pipeline for activity and resolution
Research and review loan details and documents pertaining to escalated complaints and litigations
Evaluate cases for resolution front the end with full resolution
Assist with identifying and reporting root cause
Occasional travel may be needed for hearings, as applicable
Customer direct contact via phone or face to face
Graduation from a 4-years college or university with major course work in a discipline related to the requirements of the position. Will consider the equivalent combination of job experience and education that demonstrates the ability to perform the essential functions of the job
Prior experience multi-tasking and detail oriented responsibilities
Understanding of mortgage product eligibility and pricing concepts
Minimum 1-2 years’ experience in mortgage

150

Asst Director of Customer Relations Resume Examples & Samples

Bachelor’s degree in business or communications or 4+ years experience in communication, assessment, and customer service required
Experience developing customer service policies, procedures, and training/communication of the service standards
Proven experience in training and supervising
Experience conducting assessment via surveys, forums, focus groups, etc
Strong experience using social media

151

Bilingual Customer Relations Associate Resume Examples & Samples

Processes and tracks customer orders from placement through shipment, including, but not limited to, entering purchase orders, scheduling orders, communicating with customers in a professional manner, processing return authorizations, providing price and availability information, and offering shipping details
Stays up-to-date on current and former product offerings
Investigates and resolves customer issues
Manages various order reports to ensure timely shipments and provide customers with feedback on the status of their orders
Reviews and comments upon the weekly Missed Shipment Report
Investigates short pays and deductions (RB Workflow System) to determine and carry out necessary corrective action
Processes and reconciles credit card transactions
Utilizes Agent Desktop software to record the purpose of inbound calls
Maintains, reviews, and provides input on other reports
Effectively communicates information and responds to questions in person-to-person and small group situations with internal and external customers
Speaks Spanish (required)
Maintains confidentiality and uses discretion with business information
Equivalent of four years of high school (required)
Associates degree (preferred)
Three to five years of relevant experience or training in customer service or a related field (required)
Intermediate:10-key
Basic:Alphanumeric data entry; word processing/ typing

152

Customer Relations Account Representative Resume Examples & Samples

Accurately enter customer orders into SI Group corporate enterprise system, ensuring proper internal systems are populated as needed to ensure efficient handling of orders
Review and evaluate customer orders to determine acceptance based on: product availability; equipment availability; loading appointment availability; the most efficient logistical arrangement to maximize freight economics; the ability to meet customer’s special instructions
Work with Sales, Finance & Marketing Departments to ensure correct pricing, payment terms and freight terms are entered for each order
Create unique and standard documents as needed for customer shipments, ensuring timely movement of product
Submit appropriate federal regulatory documents or automated filings as needed for export shipments
Work with freight forwarders to coordinate bookings and shipments of export orders. Handle customer questions and issues, passing or elevating them to other departments to resolve as necessary
Rotate responsibility for the emergency after-hours coverage program to mitigate customer supply issues beyond normal business hours
Maintain customer data (including but not limited to addresses, partners, notes, and specification codes) in the corporate enterprise system
Ensure the implementation of compliance programs for all federal, state and local regulations covering employee health, safety, security and environment. Adhere to all plant wide and company EH&S regulations and SI Groups Responsible Care practices
Follow SI Group’s ISO 9000 and Responsible Care Quality Plans in discharging job duties
At least 2+ years of related job experience which should include processing customer orders
Strong skills in MS Outlook, Word, and Excel. Prefer candidates who also have experience using SharePoint and corporate enterprise systems (i.e. SAP or similar programs)
Strong analytical and communication skills, both written and verbal
Ability to build and maintain internal and external business relationships

153

Senior Specialist, Customer Relations Resume Examples & Samples

Build, maintain and enhance relationships with assigned customer base serving as the single point of contact to maintain business continuity and collaboration with internal departments such as Sales Teams, Pricing & Contracts, Accounting, Distribution Center, Finance, Information Technology to ensure customer requests/inquiries are handled appropriately and in a timely manner while providing the highest level of customer service. Manage assigned key accounts which includes, but not limited to, leading customer review calls to report on status of products and orders, analyze and provide daily/weekly/monthly reporting to customers and executive leadership, create/distribute all customer account correspondence, provide insight regarding customer feedback to internal departments, and execution of product launches
Analyze, review, and release customer orders based on ordering patterns, inventory status, product controlled status, and provided usages which includes evaluation of impact analysis of order processing to other accounts such as failure to supply. Provide recommendations as needed
Responsible for order management and processing by ensuring accurate and timely shipment and delivery of orders minimizing lead times and meeting customer thru collaboration with the Distribution Center
Comply with DEA and State Regulatory guidelines and internal SOP’s involving the shipment of pharmaceutical product. This includes obtaining necessary documentation for controlled products, excessive orders, license verification, as well as ensuring the shipment of only the drug classes each account is licensed to receive and distribute are processed
Manage the new account approval and creation process to include receipt of Executive Approvals, Customer Master setup within ERP System, compliance with license master, and final communication for account set-up completion
Act as a mentor and trainer for members of the Customer Relations Team
Minimum of a Bachelor's degree (or equivalent) and 2-4 years of experience. However, a combination of experience and/or education will be taken into consideration
Must possess thorough knowledge and understanding of customer service operations. Extensive knowledge of Mylan product portfolio is required
Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with groups of people such as other departments and communicate known concepts. Ability to present to a group of departments
Ability to add, subtract, multiply, and divide. Ability to perform computations such as percentages, ratios, and rates. Ability to solve equations, apply technical mathematical concepts, and perform complex computations
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems

154

Customer Relations Case Handler Resume Examples & Samples

Excellent organisation and communication skills (written and verbal) as well as the ability to manage several tasks simultaneously
Proven ability to deal professionally and confidently with people at all levels and to ensure the customer always feels valued and is treated fairly
Proficiency in working with MS Word and Outlook
Desire to continue personal development in order to improve performance by enhancing knowledge, skills and experience
Knowledge of DISP requirements

155

Customer Relations Associate Resume Examples & Samples

Complete understanding of Customer Service Operations
Working knowledge of ERP systems
Solid data entry skills
Solid problem solving and time management skills

156

Customer Relations Coworker Resume Examples & Samples

Ensure timely and accurate delivery of customer merchandise
Follow all IKEA cashier balancing policies and procedures
Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer
Ensure that returns/exchanges are done accurately and in a timely manner
Assemble furniture when required to determine quality/usage issues
Communicate the IKEA returns policy to other co-workers and customers
Communicate to managers any customer issues/concerns that cannot be resolved
Good mathematical ability and cash handling experience
Good customer service, and verbal communication skills
Experience in a cash handling or customer service environment
Knowledge and interest in Home Furnishings
Ability to work independently and in groups
Prefer fast-paced, retail work environment
Basic math skills Additional Information

157

Customer Relations Co-worker Resume Examples & Samples

I ensure we listen to our customers and use knowledge of both the range and how IKEA works to offer informed solutions and resolve the customers' issues
I know my levels of authorization to solve complaints and recognize when I need to escalate an issue to someone with higher authorization. I pass on the relevant information for them to deal effectively with the customer
I know how to assemble our products so I can assist customers who have difficulties assembling our products and exchange component parts when they are needed
I record information about returns accurately into the systems so that we can use the analysis from this to make improvements to our customers' future shopping experience
I carefully enter the correct information on returned stock so that it is returned to the appropriate area and does not negatively impact the shopping experience of other customers
Good math skills. Cash handling experience
Excellent customer service skills and ability to remain patient during stressful situations
IKEA Product knowledge and confidence in explaining assembly and component parts to customers
Basic computer skills with emphasis on accuracy

158

Customer Relations Call Handler Resume Examples & Samples

The Customer Relations team is client facing, dealing with all incoming queries and complaints received by telephone, email, post, and social media as well as those transferred from other areas. The work can include anything from basic information requests to FCA reportable complaints and complex queries
To answer incoming calls from customers and BrightHouse staff dealing with enquiries, questions, complaints, troubleshooting problems and providing information
To investigate and resolve complaints in accordance with legal, regulatory and business complaint handling standards, maintaining a high standard of response which is accurate, concise and professional at all times,
To handle written responses to customers, the Financial Ombudsman Service and other third parties
The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring regulatory requirements are met and all interactions with the customer are handled in a timely manner
Desire to continue personal

159

Customer Relations Resume Examples & Samples

Graduate of an accredited school of Clinical Laboratory Science or equivalent combination of education and experience eligible for certification by ASCP or NCA
Two years of previous experience in a hospital or clinic laboratory that includes time in a leadership role
Previous experience with customer service
Demonstrates the ability to develop and maintain goodwill among internal and referral clients
Current ASCP, NCA, or equivalent certification or ability to obtain certification within one year from date of hire

160

Fsqr Customer Relations Expert Resume Examples & Samples

70% - Customer Interaction
Apply a basic understanding of customer Food Safety, Quality and Regulatory (FSQR) support practices and procedures. Solve day-to-day problems/requests by executing a full scale of customer service solutions. Requests may include, but are not limited to, quality questionnaires, product and position statements, information regarding sustainability & social responsibility, product specifications, process information, and legal compliance and supply chain (handling & storage) issues
Support internal team in BOSC and FIBI Businesses to resolve challenges, but escalating complex conditions/situations to topic Subject Matter Experts or Manager
Review and create moderate complex internal and external benchmark reports and activities and provide feedback and input into the organizational roadmap for given Product Line or full team
Work with Cargill Sales Teams to serve Cargill customers
Support development of Product Line strategies around customer FSQR support, for example customer incidents, service level agreements, new/increasing customer demands, specific Product Line trends, etc
20% - Business Partnership
Collaborate with Sales Teams, Technical Services Team, FSQR Regulatory, FSQR location leads, Commerical Excellence, Operations, Logistics and Customer Service Desks across businesses in given geography to drive our business to a customer focused organization
Internal communication connection between businesses and enterprises
10% - Project Support & Process Improvement
High School / BS degree in Food Science, Biological Science, Animal Science, or related sciences
Minimum of 1 years of experience in technical services, quality management, food safety or quality auditing in food industry ( could be internships as well)
Ability to build customer relationships and negotiates effectively with internal and external partners and groups at all levels
Ability to work independently and handle multiple priorities simultaneously

161

Customer Relations Service Representative Resume Examples & Samples

Work in a team environment to pursue creative solutions to service failures
High School diploma/GED or equivalent
Experience working with people in a customer-focused organization
Experience working in a team environment in an office or remotely

162

Applecare Customer Relations Advisor Resume Examples & Samples

1-2 years of experience in a customer service/support environment
Experience with navigating and resolving complex customer situations
Negotiation and analytical skills
Able to work independently in a dynamic, constantly changing environment
ADDITIONAL REQUIREMENTS
Availability to attend approximately three weeks of virtual training on a fixed schedule Monday-Friday from 9:00 AM CST through 6:00 PM CST
Flexibility to work between the hours of 6:00 AM CST and 6:30 PM CST Monday through Saturday
Successful completion of a pre-employment assessment, criminal background check and initial training
Able to meet minimum typing speed of 40-50 WPM while talking with customers

163

IT Customer Relations Senior Manager Resume Examples & Samples

Strong knowledge of business and technology as is normally obtained through the completion of a bachelor’s degree in related field or an equivalent combination of relevant education, technical experience and certification
Proven track record in managing multiple medium to large scale business and clinical system projects, preferably in a hospital acute care or physician ambulatory clinic environment
Demonstrated excellent interpersonal and communication skills - ability to work with all business and clinical staffing levels - leadership and non-leadership
Experience in supervision or management of 5 - 15 staff employees

164

Client Resort Customer Relations Spec Resume Examples & Samples

Provides chauffeur services for guests as required
Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations
Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines
Promotes and takes an active part in quality improvement processes

165

Administrative Assistant, Customer Relations Resume Examples & Samples

Compiles data and creates monthly Customer Relations Complaint reports
Performs analysis on Customer Relations database including data mining, trending, identifying patterns, and forecasting
Creates reports from Access databases based on business needs and user requirements
Compiles, organizes and formats presentations for the team to present to department and company leadership
Provides project management support, developing project plans and deliverables, tracking issues and timelines, and communicating status updates
Maintains Customer Relations Access databases and Excel spreadsheets and serves as a departmental resource for their use
Assists with the budget process and reviews monthly budget and expense reports
Performs other administrative duties including calendar management for department leaders, scheduling and coordinating team meetings and agendas, processing expense reports, scheduling and planning travel
Researches and responds to basic inquiries and/or complaints
Strong working knowledge of Adobe Acrobat, Microsoft Office Word, Excel and Access; Basic knowledge in PowerPoint
Strong organizational, proofreading, and word processing skills (accurate keying at 60 wpm)
Ability to prioritize and handle multiple tasks and directives, thrive in a fast-paced environment and meet established deadlines
Ability to work independently and to be an effective and cooperative team member
Ability to work effectively with peers, all internal and external customers, and executives
Ability to maintain a high degree of confidentiality and professionalism
Must be willing to work overtime as needed
High School diploma or equivalent (GED) required
Minimum of 2 years previous administrative/secretarial experience required
Previous experience working with executive level persons preferred
Previous experience working with broker/dealer and registered investment advisors preferred

166

Customer Relations Expert Resume Examples & Samples

70% - CUSTOMER INTERACTION
Apply a basic understanding of customer Food Safety, Quality and Regulatory (FSQR) support practices and procedures. Solve day-to-day problems/requests by executing a full scale of customer service solutions
Support internal team in Salt Business to resolve challenges, but escalating complex conditions/situations to topic Subject Matter Experts or Manager
Review and create moderate complex internal and external benchmark reports and activities and provide feedback and input in to the organization
Support development of Product Line strategies around customer FSQR support, for example customer incidents, service level agreements, new/increasing customer demands, specific Product Line trends etc
20% - BUSINESS PARTNERSHIP
Collaborate with Sale steams, Technical Services Team, FSQR Regulatory, FSQR location leads, Logistics and Customer Service Desks across businesses to drive our business to a customer focused organization
Internal communication connection between business functions
10% - PROJECT SUPPORT & PROCESS IMPROVEMENT
Actively support improvement projects and commitments requiring a basic understanding of customer FSQR support, practices and procedures, overall and product line specific
Lead tracking process and email maintenance and updates and manage monthly and quarterly updates
THIS POSITION WILL BE REMOTELY-
Associate degree in Science or business field
Basic knowledge of food applications
Accurate and detail oriented

167

Supervisor, Customer Relations Resume Examples & Samples

Supervise, lead, and coach direct reports with assigned accounts and oversee daily/weekly/monthly reporting to customers and internal stakeholders, including, but not limited to, customer account correspondences, status of inventory, release and shipment of orders, exceptional sales monitoring, daily metrics, and discrepancies to ensure completion in a timely manner
Ensure compliance of direct reports to all documented business processes and procedures as a shared service. Maintain current thorough knowledge of all business units and product portfolios, marketing campaigns, pricing, website information, PAP programs, and other relevant programs and information to ensure One Mylan is accurately represented as a shared service to the customers
Ensure direct reports’ comply with DEA and State Regulatory guidelines and internal SOP’s involving the shipment of pharmaceutical product. This includes obtaining necessary documentation for controlled products, excessive orders, license verification, as well as ensuring the shipment of only the drug classes each account is licensed to receive and distribute are processed
Coordinate and compile information presented to internal and external stakeholders regarding sales and product movement and possess the knowledge and ability to recognize changes in product trends, customer ordering patterns, inventory status, and shipments which could impact other products or customers
Manage direct team’s available resources and acts as a resource to complete team assignments, delegate assignments, mentor team members, and train team members on daily responsibilities. Lead onboarding and training of new hires within managed team
Identify and meet U.S. customer and consumer needs for escalated issues via phone, email, or fax by researching, locating, and providing answers or alternate solutions within set timelines for all divisions
Lead team meetings to keep all members of the department informed of current issues
Minimum of a Bachelor's degree (or equivalent) and 2-4 years of experience required. A Master’s degree (or equivalent) and 3-5 years of customer relations or sales experience preferred. However, a combination of experience and/or education will be taken into consideration
Must possess in-depth understanding of all Customer Relations procedures, procedures, and SOPs and possess knowledge across all divisions to perform duties of a shared service and ensure all steps are thoroughly completed. Knowledge of customers, products, production processes, and sales and distribution procedures
Must have excellent attention to detail and strong organization skills, possess strong analytical, interpersonal, planning, problem solving, communication and supervisory skills. The ability to establish and maintain effective business relationships are required. Must have the ability to manage multiple deadlines under tight deadlines. Must demonstrate the initiative to lead others to advance knowledge and ability to take on new tasks and responsibilities
Position functions autonomously. Position directly supervises employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis. Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems. Ability to perform computations such as percentages, ratios, and rates. Ability to analyze, understand, and interpret financial numbers and information
Proficiency in speaking, comprehending, reading and writing English is preferred

168

Customer Relations Co-worker Resume Examples & Samples

Smaland - Ensuring the safety of our customer's children in a supervised play area
Must have open availability for maximum flexibility for days, evening and weekend scheduling as per needs of the business: this may include multiple evening shifts and back to back weekends (guarantee of 1 weekend off per month) Able to work 3 out of 4 weekends a month
Proven track record of excellent attendance
Proven behaviour in being an ambassador of the IKEA culture and values
Desire to provide and model exceptional service
Ability to work in a physical and weather afflicted tasks

169

Customer Relations Associate Resume Examples & Samples

Answer incoming calls in a professional manner
Process orders in an accurate and timely manner; inform customer of back order items and notify them when these products are back in stock
Address and log complaints and ADRs, Order replacement product, have product complaints investigated and resolved by QA
Provide order status, product information, proof of deliveries
Assist Regional Sales Team (Telesales) with process returns and administrative duties
Post-secondary education in a related field
Bilingualism (English and French) both verbal and written is an asset
Experience working in the CPG/Pharmaceutical industry environment is preferred
2 years of experience handling high volume of phone calls in a customer service/administrative environment
Effective written and oral communication skills
A demonstrated ability to work individually or as part of a team in a changing environment
Detail oriented, ability to multi-task, ability to problem solve and effective organizational skills
Excellent computer skills (Microsoft Office, MXP, EDI and SAP)
A responsible attitude and personal integrity

170

Customer Relations Officer Resume Examples & Samples

This is a challenging and rewarding role with the job holder responsible for resolving level 1, 2 and level 3 customer escalation or Fast Track executive criteria complaints. Received from multiple channels across Barclaycard Payment Services (BPS), all complaints must be actioned in line with the agreed FCA framework, policies and standard operating procedures
Responsibilities also include handling referred cases and enquiries from the Financial Ombudsman Service effectively and efficiently in line with agreed protocol and best practice to ensure the correct customer outcome with feedback tracked and delivered to the appropriate internal forums
In addition, the role holder will be expected to provide guidance and support to all areas of Barclaycard Business Solutions (BBS) to aid the resolution of customer issues as well as to help inform route cause analysis to avoid re-occurrence and support improved working practices
80% - Complaints Management

171

Customer Relations Adviser Resume Examples & Samples

Improve customer relationships, making customers aware of the business’s complaints procedures
Acknowledge complaints promptly; investigate thoroughly and fairly by liaising with and gathering information from, various stakeholders, and respond within set time limits
Make fair and impartial decisions on whether to uphold or reject complaints in line with company and regulatory rules and guidance
Ensure complaints information and outcomes are accurately recorded using the business’s complaint record keeping system(s)
Identify potential risks to the business by continually reviewing complaint trends and identify training needs and process improvements
Promptly escalate any significant issues and recommend remedial actions to mitigate risks
Provide feedback to stakeholders following complaint resolution and provide support in promoting the delivery of superior customer service
Carry out your responsibilities and achieve your objectives within the framework of AIG’s Corporate Policies and Procedures and the including the application of Conduct Risk and the principles of treating customers fairly
Deliver clear and accurate written and verbal communications to customers as well as internal and external stakeholders
Contribute to a dynamic team working culture and be proud to support our business strategy and vision
Provide additional support to the Quality Assurance Team as required
Attend ongoing learning & development initiatives to ensure knowledge remains up to date, demonstrates commitment to personal development and growth

172

Customer Relations Assistant Resume Examples & Samples

Control both internal and external means of communication ( telephone, email etc )
Greet and host customers and manage all customer related hosting activities at customer center
File and archive documents , organize and maintain office supply
Deliver announcements internally to the projects managers or MS organisation

173

Supervisor Customer Relations Resume Examples & Samples

Leading diverse work groups in a highly professional and specialized work environment
Communicating effectively with all levels and prepare effective written documents
Exhibiting experienced level leadership skills and the ability to set high standards of performance and coach colleagues to continued success
Assessing talent, leading people and motivating others
Working in a structured, dynamic customer service environment
Exhibiting analytical skills and manage multiple people and priorities at a given time

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