Consumer Relations Resume Samples
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Consumer Relations Resume Samples
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AM
A Muller
Alize
Muller
6935 Rodrigo Summit
Houston
TX
+1 (555) 832 5731
6935 Rodrigo Summit
Houston
TX
Phone
p
+1 (555) 832 5731
Experience
Experience
Philadelphia, PA
Consumer Relations Rep
Philadelphia, PA
Farrell-McGlynn
Philadelphia, PA
Consumer Relations Rep
- Report recurring and potential consumer complaints/problems to Manager with recommendations on how to be proactive in their future prevention
- Collaborate with Department Supervisor and Manager to develop procedures, streamline processes and document department practices
- Assist in the execution of marketing projects targeted toward consumers
- Evaluate consumer contacts, review for trends and present to Management
- Provide detailed recount of consumer communications and follow up of all inquiries/disputes via CRM system
- Attend regular Brand Team/Business Unit Meetings to develop and maintain areas of expertise by interacting with other departments on brand matters
- Research programs, historical documentation, catalogs, etc. to successfully comply with consumer requests and resolve consumer complaints
Los Angeles, CA
Consumer Relations Coordinator
Los Angeles, CA
Lang-Murphy
Los Angeles, CA
Consumer Relations Coordinator
- Sound working knowledge of the following software
- Escalate challenges on a timely basis according to protocol to mitigate additional consumer/salon actions
- Possess special technical knowledge pertaining to Aveda's ingredients, products and consumer applications
- Responsible for taking consumer calls, complaints, challenges, refunds and exchanges
- Escalate challenges on a timely basis according to protocol to mitigate additional consumer
- Foster an effective working relationship with all internal departments impacted by e-commerce
- Responding to escalated Customer Service issues, via email or phone
present
Chicago, IL
Consumer Relations Representative
Chicago, IL
Carroll-Senger
present
Chicago, IL
Consumer Relations Representative
present
- Working with tight time lines for delivery of information
- Using RB database and resources, provide accurate and updated information to consumers about our products, consumer promotions and corporate policies
- Provide technical support and general advice to other Departments within Equifax
- Provide daily and weekly reports to the business about complaint issues
- Manage relationships with our Key Accounts
- Log all relevant consumer feedback in RB CRM (consumer relationship management) system
- Someone who is looking to work with a great team!
Education
Education
Bachelor’s Degree in Computer Competency
Bachelor’s Degree in Computer Competency
Portland State University
Bachelor’s Degree in Computer Competency
Skills
Skills
- Excellent customer service skills with a demonstrated ability to work with difficult consumers and/or situations
- Strong knowledge of customer care techniques and processes
- Advanced knowledge of Microsoft applications: Word, Excel, Powerpoint
- Excellent interpersonal skills, including coaching and motivation
- Proven ability to manage and develop subordinates
- Excellent written & oral communication skills
- Investigative/Problem Solving and Conflict Management Skills
- Project Management Skills
- Prioritization Skills
- Fluency in both French and English with exceptional people and communication skills
15 Consumer Relations resume templates
Read our complete resume writing guides
1
Representative, Consumer Relations Resume Examples & Samples
- Handles all consumer complaints, analyzes returned merchandise to determine if covered by warranty, decides whether to replace, repair, refund, or return product to the consumer
- Maintains constant communication with Quality Control Returns Analyst in order to process Jeanswear consumer returns in an efficient and timely manner. Reports problems and concerns to involved distribution centers and departments (i.e. Merchandising, Marketing, Quality Control) and provides assistance in order that corrective action maybe taken 4. Assists consumers in locating a retailer in their area who purchased the styles the consumer is looking for by using the retail locator and mainframe system. Investigates and resolves complaints, inquires, requests, etc. and communicates appropriate action to the consumer. Refers questionable complaints to management
- Access through the mainframe database to determine availability when products are not avaliable through retailers and if possible, places special orders doe consumers, determining retail selling prices, collect funds, enters orders, and follows up
- Researches and maintains a vast knowledge of all past and present VF Jeanswear product lines (includes style, size, color, and fit information). Recommends alternative product suggestions when size or style is not available
- Investigates and refers medical, unreasonable and property damage claims to corporate legal office for resolution and/or reimbursement. 8. Enters all inquires, complaints, and all related information into a PC based database program. Runs reports from database to distribute to management to assist in determining consistent problems, areas of opportunities, etc
- Maintains consumer return files including all letters, orders, and copies of checks
- Performs these and other duties as assigned
2
Consumer Relations Coordinator Resume Examples & Samples
- Act as a brand ambassador and cultivate a professional relationship by communicating effectively with customers in both verbal and written communication regarding adidas products, advertising, promotional programs, return procedures, and other company policies
- Respond to a variety of consumer inquiries, resolve questions, and directs consumers to the appropriate resolution channel when needed
- Responding to escalated Customer Service issues, via email or phone
- Sound working knowledge of the following software
- Microsoft word
- Internet explorer, Firefox
- Any third or fourth languages are a strong asset
- A minimum of 2-3 years work experience in a customer service role
3
Consumer Relations Coordinator Resume Examples & Samples
- Serve as primary contact for consumer calls and ASI field team hotline
- Escalate challenges on a timely basis according to protocol to mitigate additional consumer/salon actions
- Provide excellent service as defined by Aveda CR guidelines
- 2 years in related field or experience preferred
4
Consumer Relations Sales Rep Resume Examples & Samples
- Act as a brand ambassador and cultivates a professional relationship by communicating effectively with customers in both verbal and written communication regarding adidas products, advertising, promotional programs, return procedures, and other company policies
- Research programs, historical documentation, catalogs, etc. to successfully comply with consumer requests and resolve consumer complaints
- Assist in the execution of marketing projects targeted toward consumers
- Sell to, and service consumers, business partners, and internal customers seeking to purchase hard-to-find, team / bulk, and/or special order product
- Service consumers through at-once sales via email and phone
- Maintain detailed contact and purchase histories of consumers to populate the Consumer Data Integration (CDI) database initiative
- Maintain internal sales, marketing, and supply chain relationships
- Learn and stay current on product and product trend changes within all divisions at adidas and identify product opportunities for direct and ecommerce sales
- Demonstrates flexibility and the willingness to adapt and learn in a fast-paced environment
- Ability to understand and use financial data to make decisions and influence outcomes
- Ability to handle multiple projects and work in an autonomous environment with little direction or supervision
- Strong computer skills with MS Office applications such as Word, Excel, Access
- Excellent interpersonal and communication skills with an emphasis on heavy phone interactions
- Ability to lift up to 20 lbs; sit and/or stand for long periods or time. Position requires heavy phone use
- SAP and other systems training preferred
- Bachelor's degree (B. A.) from four-year college or university and a minimum of two years related experience and/or training; or equivalent combination of education and experience
5
Consumer Relations Rep Resume Examples & Samples
- Work at adidas tent sales and Retail store events as needed
- Works independently in a proactive manner to resolve issues before they reach crisis proportions; effective problem solving skills
- Fluency in English (written and spoken)
- Associate’s degree (A.A.) or equivalent from college or technical school
- Or equivalent combination of education and experience
6
Representative Consumer Relations Resume Examples & Samples
- Process product orders for eCommerce site and returned warranty replacements
- Ensure perfect order rate by reviewing open order report, tracking status of orders and following up to ensure timely shipments
- Resolve product or service problems by clarifying the customer's complaint and resolving the issue by expediting correction
- Handle all customer phone inquiries and emails
- Maintain consumer records and return reports
- Keep current on product and service knowledge by attending line reviews and reviewing catalogs
- Requires high school diploma or its equivalent
- Basis computer skills; previous experience with SAP, AS400, Lotus Notes preferred
- Must possess effective telephone, interpersonal and communication skills
- Ability to troubleshoot, make decisions and work under pressure
7
Specialist, Consumer Relations Resume Examples & Samples
- Knowledge of English, grammar, math, order processing, customer master and lot master
- Extensive use of PC (including Word, Excel, Access, Lotus Notes and SAP), telephone, and other standard office equipment
- Strong human relation and organization skills with sound judgment and tact
- Extensive Jeanswear product knowledge
- Ability to deal effectively with consumers and internal department personnel
- Ability to handle boxes up to 15 lbs
- Required to handle products returned by consumers which may be soiled (gloves provided)
8
Consumer Relations Resume Examples & Samples
- Review and process orders, including entering in SAP, separating items as necessary, ATP and allocation requests for all distribution channels
- Be informed of pertinent regulatory information (country specific products, hazardous, and OTC) to execute orders
- Assist in creating and managing order form workflow
- Maintain Launch/Distributor files and cabinets
- Possess an understanding of Order to Cash, Demand to Build, Marketing, New Launch Management and Warehouse Functionalities
9
Customer Service Rep-customer Care Center Consumer Relations Resume Examples & Samples
- Provide exceptional customer support to homeowners; as well as distributor pre-delivery and post-sale customer service support (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution and limited technical support)
- Manage all customer interactions via inbound phone, online chat, email, fax and written correspondence; capturing customer’s information
- Communicate with Distribution including Service Managers and Parts counter personnel via telephone, online chat and e-mail to build strong business relationships; ensuring a positive customer experience
- Assist consumers with troubleshooting installation/programming for retail brand products
- Coordinate with Replacement Components sales and operations groups to expedite orders when required
- Inform Dealers of current programs and foster the use of such programs to drive sales growth
- Communicate customer facing issues to management and identify areas of opportunity
- Collaborate with internal departments to resolve customer opportunities
- Actively participate in departmental ACE initiatives
- General
10
Consumer Relations Manager Resume Examples & Samples
- Minimum 2 to 3 years Indirect Auto underwriter experience required
- The position requires Credit Qualification
- The candidate must possess a working level of Credit Knowledge and Skills and a basic level of Portfolio Management Knowledge according to the standards established within the Credit Qualification Process Policies and Procedures
- A Bachelor’s or equivalent work experience is required
11
Consumer Relations Coordinator Resume Examples & Samples
- Populate product information for B2C styles offered on www.shopadidas.ca, based on guidance from the e-commerce team. This is completed primarily through online applications
- Weekly analysis of the Key Performance Indicators for online UXP
- Respond to all web comments and inquiries submitted to shopadidas.ca
- Assist consumers when required as per the escalation protocol identified by our Customer Service Manager. This includes assisting Customer Service agents in resolving product issues and finding suitable solutions to their problems
- Respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external, with regard to the adidas e-commerce business
- Other duties as assigned by the E-commerce Development Manager
- A high degree of computer competence; in particular the ability to process an e-commerce transaction. A high level of understanding of web browsers and online browsing behaviors
- The candidate must be self-directed and able to work independently. Strong multi tasking and time management skills are a necessity
- College or University degree
12
Ecommerce Consumer Relations Representative Resume Examples & Samples
- Respond to a variety of consumer inquiries, resolves questions, and directs consumers to the appropriate resolution channel when needed
- Report recurring and potential consumer complaints/problems to Manager with recommendations on how to be proactive in their future prevention
- Six (6) months customer service experience
13
Consumer Relations Representative Resume Examples & Samples
- Act as a brand ambassador and cultivates a professional relationship by communicating effectively with customers through written communication regarding adidas products, advertising, promotional programs, return procedures, and other company policies
- Ability to perform all duties in an accurate, timely and professional manner within the guidelines of company procedures and policies, while maintaining a flexible approach at resolving consumer requests
- Excellent customer service skills with a demonstrated ability to work with difficult consumers and/or situations
- Ability to speak Spanish preferred
14
Consumer Relations Resume Examples & Samples
- Act as a brand ambassador and cultivate a professional relationship by effectively communicating with consumers in both languages verbal and written communication regarding adidas products, return procedures, and other Company policies
- Respond and Support customer /consumer relation inquiries received via telephone, mail or otherwise, following existing Company policies, procedures and programs
- Ensure all order management procedures, policies and timelines are followed and enforced and proactively noting any inefficiency, challenges or issues to stakeholders. This includes timely and accurate order entry, accuracy of product information, stock availability, routing and any other specialty handling services
- Report recurring and potential consumer complaints/problems to Management with recommendations on how to be proactive in their future prevention
- Assist in the development of systems and reports to document Consumer returns Statistics and Monthly Summaries
- Attend and participate in any Department Meetings, Product Knowledge or Technical Training Sessions as required
- Provide assistance and support to internal partners including Sales, Marketing, Account Planning, Distribution & Logistics teams relating to order processing
- Contribute to the development of business improvement opportunities wherever possible
- Provide assistance and support to all brands as deemed necessary by the Customer Service Manager
- Assist and support with key reports, special projects and sales initiatives within the customer service team
- Fluency in both French and English with exceptional people and communication skills
- Knowledge and proficiency in software packages; such as Excel, Microsoft word, Outlook preferred
- Minimum 2-3 years of customer service related experience (preferably retail environment)
- College Diploma, University Degree preferred
15
Consumer Relations Manager Resume Examples & Samples
- Manage local customer care activities and service center operations for Reebok America, ensuring the highest quality of customer service at all times
- Develop and drive revenue-generating programs, including call center sales, Special Orders and online chat driven sales
- Manage and train 3rd party customer service provider to support the Reebok eCommerce and customization business, ensuring the highest quality of support is provided to Reebok consumers at all times
- Work with internal marketing teams to gather tool kits that can be shared with call center to support alignment on key brand stories and campaigns
- Prepare and present CS metrics reporting, leveraging metrics to create and implement key learnings and increase CS performance
- Develop, implement and maintain comprehensive training programs that enable 3rd party vendor to offer support that meets Reebok standards and the service level agreement. This includes training on systems, processes and product and that reflects the eCommerce standards for customer service communication and overall Reebok brand messaging
- Actively seek information from other areas in the company related to product launches, technology innovations and public relations events
- Proactively provide feedback to the eCommerce team on merchandise assortment, product descriptions and images, consumer-facing site functionality and store policies
- Hire, train, coach, develop and empower staff members within department, creating a proactive, productive, successful team
- Motivate and mobilize staff to take action. Remove obstacles and coordinate work efforts when necessary
- Passion for delivering high-quality, professional customer service
- Advanced Customer Service skills
- Excellent problem solving skills required, particularly experience in dealing with disgruntled customers. This includes the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists
- Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, confident, respectful and professional manner
- Able to develop and manage people and projects in order to achieve or exceed organizational goals
- Able to demonstrate high degree of independence, initiative and organization
- Able to prepare, evaluate, and report out on financial and operational performance metrics
- Strong management skills and the ability to provide leadership and development to subordinates
- The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds
- Bachelor’s degree (BA) from a four-year college or university and a minimum of 5 years related experience, preferably in an eCommerce environment
- Functional experience in customer care management, including supervisory experience
- Experience developing policies, processes and procedures in a call center environment
- Experience managing disparate software programs and reporting systems
- Experience in Sporting Apparel & Footwear industry preferred
- Experience managing 3rd party customer service providers is preferred
16
Consumer Relations Coordinator Resume Examples & Samples
- Primary contact for consumer contacts
- Meet or exceed personal fundamentals
- Possess special technical knowledge pertaining to Aveda's ingredients, products and consumer applications
- Provide timely and accurate feedback to consumers
- Escalate challenges on a timely basis according to protocol to mitigate additional consumer
17
Consumer Relations Representative Resume Examples & Samples
- Experience with CRM and Chat platforms in a Customer Service environment preferred
- SAP experience preferred, but not required
- Demonstrated ability to explain more complex or technical information to a broad-based audience, possibly with less knowledge
- Native level Japanese and business level English proficiency
- Strong under the pressure
- Positive engagement with others
- Ability to escalate and provide a constructive proposal/suggestion
18
Consumer Relations Representative Resume Examples & Samples
- Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department
- Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries
- Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems
- When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
- Updates customer information and ensures accurate entry of contact information
- Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time
- May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer
- Knowledge of the company's products, services and business operations to enable resolution of customer inquiries
- Excellent customer service skills that build high levels of customer satisfaction
- Computer navigation and operation skills
- Demonstrates effective people skills and sensitivities when dealing with others
19
Consumer Relations Coordinator Resume Examples & Samples
- Gather and update brand information in the ENLIGHT/ENGAGE system
- Research and create product training decks
- Support administrative activities for our CRM system
- Submit brand information documents for Legal, Medical and/or Regulatory approval
- Run/create various system and brand reports
- Support the team on agents’ research requests
- 5 years experience with data management/data gathering and data entry
- Familiarity with contact center CRM systems
- Proficient with Microsoft Excel, PowerPoint and Word
- Strong organization, communication and interpersonal skills; reliable in meeting time-bound actions; strong orientation toward problem solving
- Ability to work collaboratively across many functions including legal, regulatory, manufacturing/quality, drug safety, IT and marketing
- Strong interpersonal, communications and collaboration skills
20
Consumer Relations CSR Resume Examples & Samples
- Bachelor's degree or some college degree preferred
- 2-5 years of experience in consumer service or related field
- Strong communication, with good writing and organization skills
- Ability to balance projects with phone/email/chat coverage; ability to prioritize and balance multiple, changing priorities
- Extensive knowledge of Frito-Lay brands, promotions, sales organization, and quality standards
- The ability to set priorities and solve problems to achieve department goals, as well as protect Frito-Lay's reputation with consumers and customers; self-motivated with ability to perform well with minimum supervision
- Increased business understanding to allow for balanced decisions
- Proven ability to handle highly confidential information
- Proficient technical/computer skills; expert at using CRS, Knowledgebase and other related tools needed to gather information to support consumer inquires; make contributions to Knowledgebase content
- Strong resource to demonstrate a skill/process to others
- Maintain high performance; continuously build skill set and knowledge
- Flexible, positive team player; reliable and dependable with a good attendance record
21
Consumer Relations Supervisor Resume Examples & Samples
- High school diploma or GED required; College degree is preferred
- Three years of industry or operational experience
- One year of supervisory experience; two or more years is highly preferred
- Supervisory skills
- Problem-solving skills
- Ability to manage processes and production
22
Specialist, Consumer Relations Resume Examples & Samples
- Monitors all inquiries, complaints, suggestions, requests from consumers (foreign and domestic) which arrive via toll-free telephone number and the mail. All inquiries are entered into an on-line database (CRA) for record keeping and historical data
- Answers all emails pertaining to inquiries, complaints, suggestions, requests from consumers (foreign and domestic) which arrive via on-line consumer response app and Wrangler Lotus Notes database. Or answers on-line chat pertaining to inquiries, complaints, suggestions, requests from consumers (foreign and domestic) which arrive via Wrangler.com. Or processes all consumer returns. Analyzes returned merchandise to determine if covered by warranty. Decide whether to replace, repair, refund or return a product to the consumer. Accesses quality control Access database, SAP invoices paid system and paper files to determine repeat abuse of warranty. Initiates refunds, enters replacement orders, prepares correspondence, and makes appropriate adjustments to resolve problems
- Mail clothing donations to non-profit organizations requested via telephone, email or letter
- Researches and maintains a vast knowledge of all past and present VF Jeanswear product lines (includes style, size, color and fit info). Often required to make alternative product suggestions when size or style not available. Knowledge of advertising, marketing promotions, special events, licensee merchandise etc. (Knowledge or competitors’ products a plus)
- Maintains communication with Quality Control Returns Analyst in order to process Jeanswear consumer returns in an efficient and timely manner. Reports problems and concerns to involved distribution centers and departments (i.e. Merchandising, Marketing, Quality Control) and provides assistance in order that corrective action may be taken
- Investigates and refers medical, unreasonable and property damage claims to corporate legal office for resolution and/or reimbursement
- Enters all inquiries and complaints and all related information into a PC based Microsoft Access database program
- Maintains consumer return files including all letters, orders, copies of checks
- Additional duties include testing new Consumer Relations or Wrangler.com functions such as, but not limited to, PayPal, consumer Response App and Access. Performs these and other duties as directed by the Marketing Services Supervisor
23
Consumer Relations Technician Resume Examples & Samples
- Respond to consumer inquiries and concerns via phone, email, letters, and social media in a prompt manner according to established service metrics
- Resolve consumer and customer issues by utilizing cross functional teams to investigate, analyze and resolve issues, and assure appropriate departments are notified for closure and corrective action of issues
- Receive and resolve all incoming consumer inquires and quality issues in a clear, concise, and professional manner ensuring complete consumer satisfaction. Use the Company's systems and processes to answer, log, follow up, and / or research, all inquiries and caller issues. Strive for first call resolution
- Accurately and thoroughly document each contact in the Company's business systems according to standard procedures. Responsible for data quality, including self-audit of work
- Acquire and demonstrate all necessary subject matter expertise to provide responses to consumers, "owning" complaint or inquiry contacts through closure
- Case Management
- Respond to sensitive or critical claims by analyzing case facts
- Determine appropriate action(s)
- Update appropriate channels with case status and actions taken
- Assure appropriate closure of cases for all parties involved
- Identify and resolve underlying root causes through research and analysis
- Escalate critical issues using established protocols
- Collaborate with key business teams on difficult or critical complaints, and closely monitor issues and ensure closure
- Coordinate staff or team projects as defined
- Assist with weekly and period consumer reporting and distribution
- Practices Breakthrough Thinking
- Navigates Complex Challenges
- Build and Protect Corporate Reputation
- Consumer Care
- Working knowledge of MS Excel, PowerPoint, Word and proficient. keyboarding knowledge with ability to learn new software packages as needed
- High School Diploma or GED is required
- Experience with problem solving and critical thinking skills
- Ability to learn manufacturing and technical processes
- Positive, service-oriented attitude
- Minimum 1 year of experience in related work (customer service, technical services, consumer relations, etc
- Bachelor's degree in Public Relations, Marketing/Business or a Science/ Technology
- Veterinary hospital and/or clinic experience is preferred
- Experience in a contact center environment
- Fluent in Spanish or French is a plus
24
Bilingual Consumer Relations Representative Resume Examples & Samples
- Bilingual written and verbal communication ability in English and Spanish is required
- 2-years of experience in a musical instruments retail sales &/or customer service role
- Direct hand's on experience with Fender products through employment, schooling &/or a musical-performance background
- Extensive technical knowledge of all Fender product lines
- Previous experience in a phone-based role preferred
- Ability to build a rapport with a customer over the phone
- Strong sense of team-orientation
- Excellent detail-orientation and strong organizational skills with a focus on attention to detail
- Experience working with MS Office products - Excel, Word, and Outlook at a minimum
25
Consumer Relations Support Analyst Resume Examples & Samples
- Conduct quality assurance audits for all channels of consumer interactions with contact center to ensure adherence to service standards, guidelines, policies and KPIs. Identify service and product trends, conduct root cause analysis and recommend countermeasures for improvement
- Help establish and maintain Quality Monitoring programs, including scorecards and calibrations, utilizing best practices and current technologies to improve QM processes. Serve as corporate point of contact for off-shore QM team, providing leadership/guidance to develop team
- Manage train-the-trainer program, responsible for ensuring contact center follows approved training guidelines and agendas. Conduct audits/gather feedback to measure training effectiveness. Maintain/Create training materials. Facilitate ad-hoc trainings
- Serve as System Admin for contact center technologies. Develop deep expertise in contact center systems with ability to troubleshoot and leverage tools for efficiencies. Liaise between numerous internal technical groups and technology vendors to advance projects and resolve system issues. Manage system upgrades, installs and maintenance
- Provide regular/ad-hoc analysis via CRM systems to support both B2C and B2B reporting needs globally. Establish reporting benchmarks
- Contribute to and recommend handling improvements/efficiencies for all service aspects
- All other duties as assigned by department Manager
- Strong understanding of contact center operational metrics and key levers to enhance performance
- Experience with training, coaching and providing constructive feedback for optimum results
- Proficiency in conveying technical and product information through various formats to best fit audience, including training manuals, online demos, presentations, etc
- Superior analytical skills with ability to effectively articulate insights to cross-functional audience
- Expert level computer skills required. Oracle Service Cloud and Interactive Intelligence admin experience preferred
- Ability to adapt to a fast-paced, fluid service organization utilizing excellent time management, ability to manage and prioritize multiple tasks and disciplined attention detail skills
- Ability to work well in a collaborative team environment and demonstrate strong interpersonal skills
- Quick learner, self-motivated, and takes initiative
- Minimum three years of experience working in a contact center environment, ideally in a lead role
- Bachelor’s Degree required or eight years’ relevant experience
26
Consumer Relations & Communications Administrator Resume Examples & Samples
- A High School diploma or equivalent is required
- Proficient in all social media platforms
- Familiarity with the title and real estate industry
- Excellent follow-up
- Conceptual understanding of copy and business writing
- Proficient in proofreading and editing
- Ability to juggle multiple projects at a time
- Proficient speaking to groups or willingness to learn
- Ability to adopt new technology
- Proficient in the following platforms a major plus
27
Consumer Relations Digital Analyst Resume Examples & Samples
- Manage self-service strategy including the "Contact Us" experience (CUE) across PepsiCo websites including mobile and global sites
- Design an updated visually-enhanced "Contact Us" experience
- Develop overall SEO/SEM web analytics strategy to measure site effectiveness
- Report on CUE consumer traffic to key stakeholders with accompanying insights and recommendations for content optimization
- Manage social listening and analysis; provide recommendations on reporting across channels
- Explore digital trends effecting how consumers connect with brands; attend trainings to enhance understanding of evolving digital landscape, best practices and options applicable for CR function
- Create modern design for CR reports, presentations, newsletters, playbooks and enclosure cards; create and publish quarterly Digi-Zine newsletter that includes videos, sound and animation to push out digital innovation work stream progress and digital/social media news
- Bachelors Degree in Communications, Web Design or related field
- Minimum 1-2 years relevant work experience
- Web design experience and deep working knowledge and passion around user experience and graphical user interface design
- Deep understanding of how consumers use social media platforms
- Social listening experience evaluating platforms and reporting across channels
- Project management expert
- Strong team player, relationship builder, leader and innovator
- Proficient at analyzing complex issues and recommending solutions
- SEO/SEM experience a plus
- Google Analytics experience a plus
- Adobe Creative Suite Design experience a plus
28
Consumer Relations Month Contract & Placement Scheme Resume Examples & Samples
- Problem Solving
- Team Work
- Just apply via clicking the button below
- Attach your CV in English (include examples of the challenging experiences you have had both within and outside academia)
- Attach an overview of your latest grades (feel free to provide your own summary)
- Please note individual attachments cannot be larger than 100 KB
29
Consumer Relations Senior Coordinator Resume Examples & Samples
- Batch fulfillment requests through database (Letters / labels / mailer boxes / merchandise requests)
- Prepare all correspondence for mailing. Review address & letters for correct format
- Coordinate inventory restock. Alert Production Room Manager of any "out of stock" or low level enclosures
- Maintain accuracy to ensure correct enclosures are being sent to the consumer (This is critical for upholding the highest industry standards)
- Prepare U.S. and Canadian UPS shipment and adhere to corporate mailing policies and procedures.Provide support to Consumer Relations team by assisting with special mailing requests. Maintain working knowledge of consumer materials to serve as a resource for CR representatives
- Keep abreast of team correspondence to understand function initiatives, which will affect production room procedures. (i.e. Promotions / retrieval initiatives / new merchandise / crisis communications)
- 3+ years of prior business experience in a Communications or Consumer focused role
- Ability to collaborate, and effectively communicate in a fast-paced work environment
- Excellent organizational skills a must
- Ability to multitask and prioritize workload based on volume
- Creative thinking and problem solving skills
- Experience with Wilke Global software and Microsoft Office applications a plus
30
Consumer Relations Senior Coordinator Resume Examples & Samples
- Engage with consumers; responding to questions or concerns about PepsiCo as an organization, its product portfolio, Marketing initiatives and Manufacturing processes
- Protect and promote company and brands throughout consumer correspondences via established and emerging digital channels
- Serve as a trusted advisor while working with and supporting teams across PepsiCo
- Job may require occasional off-hours or weekend coverage to meet consumer engagement goals
- Knowledge of and proficiency in social media channels with interest in emerging digital trends
- Ability to effectively problem solve, collaborate, and communicate in a fast-paced work environment
- Ability to multitask and prioritize channel management based on volume
- Spanish speaking a plus
31
Consumer Relations Assoc Resume Examples & Samples
- Create, update and retrieve consumer files for documenting facts regarding complaints, actions and how complaints were resolved
- Research and analyze information needed to resolve inconsistencies in procedures and gather information from various sources
- Provide a last stop call process for consumers to resolve issues by providing expedient closure and feedback
- Negotiate and implement concessions (e.g. refunds, exchanges, GWCs, etc.) that are in the best interest of the consumer and the company
- Update contracts with special emphasis on contract coverage, cancellations, payments and transfers
- Support all new and existing business functions which may include front line as well as escalated calls
- Resolve questions and problems to the customer/client's satisfaction while remaining within the guidelines of the terms and conditions of the contract
- Make high impact decisions with little direction
- 1 year customer service experience
- Demonstrated strong customer service skills
- Demonstrated ability to follow high level processes and guidelines to perform tasks
- Ability to converse with customer/client on an escalated level
- Effectively manage a caseload with frequent and consistent updates
- Ability to navigate computer data entry system
- Basic problem solving skills
- Ability to determine customer needs
- 1 - 2 years company/client experience preferred
- Strong understanding of company products and services
- Strong understanding of client contract and operations
32
Consumer Relations Specialist Resume Examples & Samples
- Ensures fair and equitable settlement of demands for restitution from consumers that arise as a result of loss or damage
- Works closely with cross functional teams including legal, quality, R&D when investigating consumer claims or responding to consumers on specific issues
- Re-evaluates and resolves escalated claims
- Identifies and communicates to Management product quality trends, product suggestions and improvements
- Proactively supports the Consumer Relations Manager by ensuring 100% compliance of regulated brands through daily audits of contacts, administration of investigation reports, and following up with factories as needed
- Assists Consumer Relations Manager by liaising with areas of Quality to fulfill requests
- Support outsourced Call Center Representatives as per department SOPs
- Communicates technical information in a consumer friendly manner
- Handles special projects as required by management
- Bachelor's preferred or equivalent experience
- 2+ years of Consumer Relations experience
- Effective diplomatic written skills
- Strong interpersonal, organizational and negotiating skills
- Experienced in effective verbal communication with both consumers and internal colleagues
- Experience with handling Social Media contacts desirable
- Experience in handling Adverse Events desirable
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Consumer Relations Senior Coordinator Resume Examples & Samples
- Engage with consumers via phone channel; responding to questions or concerns about PepsiCo as an organization, its product portfolio, Marketing initiatives and Manufacturing processes
- Protect and promote company and brands through consumer engagement via phone channel
- Act as a trusted advisor while working with and supporting teams across PepsiCo
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Consumer Relations Assistant Representative Resume Examples & Samples
- Handle 100% of retrieved consumer samples forwarded to Barrington Forensics. Document in Lab's WinLims system and manage testing queue priorities to ensure turnaround times are met
- Manage sample release form and sample retention processes to maintain chain of custody and statute of limitations
- Coordinate with Safety group to ensure consumer samples meet all internal safety/hazard specifications
- Support Escalations & Retrieval reporting needs. Includes data collection and preparation of reports on a period basis
- Support Global Escalations Center-of-Excellence with the development of globalized escalations reporting
- 3+ years of prior business experience in a consumer focused role
- Must work well unsupervised, be self-motivated, flexible, highly organized, detail oriented, possess excellent follow-up skills and follow all safety protocols as outlined. Must have excellent computer skills, familiarity with Microsoft Outlook email, Word 2010, Excel 2010 (including macros & templates) & CRS a plus. Familiarity with laboratory testing practices a plus
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Consumer Relations Associate Manager Resume Examples & Samples
- Bachelor's degree required (communications, PR or marketing major)
- Minimum 3 years of experience in communications, marketing, or consumer experience related field
- Advanced writing/communications and interpersonal skills
- Proficient at analyzing complex problems and finding solutions
- Strong relationship builder who earns trust and collaborates with cross-functional partners
- Deep working knowledge of social media and curiosity about emerging digital platforms
- Data and analytics background preferred
- Desire to learn about all aspects of the PepsiCo business from seed to shelf
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Consumer Relations Operations & Insights Analyst Resume Examples & Samples
- Direct impact on the integrity and completeness of data provided to the Commercial organization for business decisions
- Interprets results of analyses, identifies trends and issues, and develops recommendations to support business objectives
- Responsibilities include off-hours, weekends and holidays. During crisis, 24 hour availability is expected
- Effectively coaches team members/peers through business process and technology changes
- Accountable for identifying service gaps with 3rd party and AN. Responsible for generating and implementing changes to scheduling and tools to address gaps
- Ability to clearly communicate and present consumer and service related data within department and cross functional partners
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Consumer Relations Assoc Resume Examples & Samples
- Follows high level processes and guidelines to perform tasks
- Resolves questions and problems to the customer/agent/counselor/Funeral Home’s satisfaction while remaining within the procedural guidelines
- Basic understanding of company products & services
- Basic understanding of client contracts and operations
- Able to navigate computer data entry system
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Consumer Relations Representative Resume Examples & Samples
- Respond to all consumer contacts through various RB Consumer Relations channels (phone, email, letter or social media)
- Using RB database and resources, provide accurate and updated information to consumers about our products, consumer promotions and corporate policies
- Log all relevant consumer feedback in RB CRM (consumer relationship management) system
- Maintaining CRM system data integrity. This role needs to retrieve product information while simultaneously entering data, accurately coding the contact at the same time interacting with the consumer and offering them a solution
- Deliver high quality personal responses to consumer enquiries
- Identify consumer problems/needs and expectations in a timely manner
- Recognise and report unusual, sensitive and potentially damaging situations ASAP
- Consumer communication and problem solving – verbal and written (letter & email). We aim to satisfy the consumers who contact us with an enquiry or a complaint and build meaningful relationships with our consumers to strengthen brand loyalty and product repurchase
- Varied administrative duties: fulfilment, monitor AE reporting, co-ordinate QA returns,
- Be able to work with a minimum of supervision while adhering to RB guidelines and SOP’s
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Consumer Relations Associate Resume Examples & Samples
- A minimum of 1 year experience in Customer Service or Consumer Relations and/or equivalent knowledge in horticulture and/or agronomy
- Ability to follow instructions and policies while working with customers and entering information within ePowerCenter
- Ability to use computers, copiers, fax machines and other office equipment
- Ability to use provided resources to seek and find answers to customer’s inquiries and concerns
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Consumer Relations Rep Resume Examples & Samples
- Education: Bachelor’s degree from accredited institution (Consumer Relations, Marketing, Communications) preferred or High School Diploma with over one year of experience in a Consumer Relations or Customer Service
- Experience using Wilke-Thornton CRS in a Consumer Relations environment preferred
- Problem solving abilities
- Excellent decision quality
- Highly organized with good time management
- Intermediate or advanced Microsoft Office skills
- Wilke Global CRS is a plus
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Consumer Relations Research Specialist Resume Examples & Samples
- Delhaize experience (1 year)
- Consumer Relations experience
- Investigative/problem solving skills
- Self-starter; able to manage own projects/time
- Grocery industry and Consumer Relations background
- Knowledge of computer applications: Microsoft (Word, Excel, Powerpoint); Astute ePowerCenter; various mainframe applications
- Flexibility to work extended and/or adjusted hours when needed
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Consumer Relations Representative Resume Examples & Samples
- Communicates with consumers through accurate, prompt and effective replies to consumer phone calls, e-mails, letters and visits. Uses tact and good judgment in communicating, and makes decisions on appropriate reimbursement on a case-by-case basis
- Accurately records consumer feedback in department’s consumer relations software database
- Shares consumer feedback with appropriate decision makers within the company through one-on-one communication and written reports
- Ability to identify and resolve issues as they arise
- Detail oriented with the ability to multi-task and meet tight deadlines
- Ability to prioritize, maintains confidentiality, and interacts with all levels of management across the organization
- Excellent organizational and documentation skills
- Excellent customer service skills and experience
- Excellent computer skills (MS Office, Word, Power Point and Excel)
- Associates degree and or equivalent and relevant education and experience
- Minimum of 2 years of experience consumer relations, customer service, and or related fields
- Experience handling and working with consumers and delicate situations
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Consumer Relations Assoc Resume Examples & Samples
- A minimum of one year previous customer service experience
- Demonstrated ability to satisfactorily resolve customer requests
- Demonstrated proficiency with basic computer skills including experience moving between multiple computer screens while entering data
- One year experience working in a call center environment meeting service standard requirements
- Prior exposure to the insurance industry and/or knowledge of insurance processes
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Consumer Relations Assistant Manager Resume Examples & Samples
- A minimum of 5 year experience in Customer Service or Consumer Relations and/or equivalent knowledge in horticulture and/or agronomy
- Ability to use Microsoft Windows, Word, Excel and run computerized database programs
- Ability to efficiently and accurately collect, organize, analyze and report data
- Ability to lead and coach employees to create a good working atmosphere of continuous improvement
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Consumer Relations Resume Examples & Samples
- 5 years of leadership, quality assurance, and/or training experience
- 2 years of call center experience
- Proven ability to manage and develop subordinates
- Excellent interpersonal skills, including coaching and motivation
- Strong knowledge of customer care techniques and processes
- Excellent written & oral communication skills
- Investigative/Problem Solving and Conflict Management Skills
- Prioritization Skills
- Advanced knowledge of Microsoft applications: Word, Excel, Powerpoint
- Flexibility to work extended hours
- Grocery industry background preferred
- Knowledge of call recording systems preferred: Cistera or similar (Witness, NICE, Verint, etc.)
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Bilingual Ecom Consumer Relations Coordinator Resume Examples & Samples
- Respond to all web comments and inquiries submitted to the online store
- Assist consumers when required as per the escalation protocol identified by our Customer Service team lead. This includes assisting Customer Service agents in resolving product issues and finding suitable solutions to their problems
- Foster an effective working relationship with all internal departments impacted by e-commerce
- Respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external, with regard to the adidas-Group e-commerce business
- Other duties, as required
- Fluency in English and French with exceptional people and communication skills
- An intermediary degree of computer competency; in particular the ability to process an e-commerce transaction. A high level of understanding of web browsers and online browsing behaviors
- The candidate must be self-directed and able to work in a highly flexible and informally structured environment. Exemplary multi-tasking and time management skills are a necessity
- An excellent command of the English language, both oral and written, and the ability to effectively communicate and positively influence both internal and external stakeholders
- Working knowledge of the apparel and / or sports industry an asset
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Consumer Relations Team Leader Resume Examples & Samples
- Monitoring and prioritising the team's workload
- Coaching and developing team members through call supervision, informal and formal training
- Developing and continuously improving systems and processes
- Supporting ad hoc sales campaigns and events
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Consumer Relations Customer Service Representative Resume Examples & Samples
- Maintain favorable customer image through providing friendly, courteous customer service in an efficient and productive work place. Seek to act on feedback from Quality Assurance while achieving consistent high call, email, and correspondence scores
- Maintain phone coverage to meet the needs of the customers through the following actions
- Dependable attendance
- Schedule adherence while in the call center
- Achievement of optimal call transaction time
- Minimization of unscheduled break time
- Assist with communications within the contact center and the company, especially in working with other departments to resolve customer issues. Participate in actions that assist with the call center’s morale
- Maintain proper knowledge of procedures for customer service under all banners. Maintain proper knowledge of all store policies. Ensure compliance with corporate directives, established policies and operational procedures
- Document and report all customer issues including praise, concerns, suggestions and accidents in accordance with established procedures. Effectively and confidentially work with customer information. Follow, update, maintain and respond to cases in Power Center. Send letters or e-mail to customers as their issues require. Maintain and update customer MVP file information
- Conducts outbound and inbound consumer surveys for the purpose of gaining insight into customer needs, organizational opportunity, or as a means to communicate specifics about product or services offered to Delhaize America customers. Ensures feedback is accurate and that any compliments or comments are communicated to the contact center leadership for action or recognition. Completes required number of monthly surveys in a timely basis
- Intranet access includes Lion Shop n’ Share, Standard Practices, Procedures and Policies, and Operations information. Access White Pages on the internet for address research. Use the internet for all banners to assist customers and look up area sales. Use Mainframe for product information from Category Management to assist the customer
- Assist the supervisors and/or manager with special projects as needed. Contribute suggestions for process improvement and assist with implementation, seeking to reduce costs and enhance revenue, and improve team productivity and customer satisfaction
- Proactively seek self-development through participation in company training courses, department meetings, and formal career pathing
- Proficient in English, grammar and proofreading
- 1 year computer experience
- Ability to analyze situations
- Identify problems and implement solutions
- Ability to meet productivity standards established by leadership
- Ability to use a computer and navigate various applications in a Windows environment
- Flexible and adaptable to a changing environment
- Call center experience preferred
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Consumer Relations Manager Resume Examples & Samples
- Responsibility and freedom to drive your own ideas
- Support through an experienced team
- An open & international work environment of a global family-owned business
- Personal & professional development, e.g. through global trainings from Mars University
- Attractive conditions and extensive social benefits
- Long term career development
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Manager, Consumer Relations Resume Examples & Samples
- 8+ years of applicable experience
- Ability to conduct trending and data analysis
- Ability to communicate in a positive and professional manner with customers, co-workers, employees and vendors
- Strong organizational and problem resolution skills
- Ability to coordinate and manage multiple tasks effectively
- Minimal supervision is required. Must be able to demonstrate working independently, yet operating effectively as a team player
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Consumer Relations Manager Healthcare Resume Examples & Samples
- 5+ years of progressive Consumer Relations experience preferably in a FMCG or Pharmaceutical industry
- Ability to develop effective internal partnerships both locally and globally
- Degree Level Preferred
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Consumer Relations Coordinator Resume Examples & Samples
- Exercise tact, patience empathy and professionalism at all times
- Ability to maintain composure when working with difficult situations
- Must be team-oriented and a strong team player
- Good problem-solving and critical thinking skills
- Punctual with excellent attendance
- Flexibility in work projects and scheduling
- Excellent diction and grammar required
- Excellent writing skills required
- Excellent typing and computer skills for on-line data entry
- 4 Year College Degree Preferred
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Manager, Consumer Relations Resume Examples & Samples
- Lead, manage, recruit, develop, and coach several supervisors and agents directly
- Coordinate staff scheduling and forecasting
- Oversee the Consumer Relations group (primarily residential HVAC consumers) which support 800 numbers and branded websites throughout the USA and Canada
- Oversee all customer service for Replacement Components parts (Carrier, Bryant and Payne distributors in the USA and Canada)
- Lead process improvement initiatives utilizing project leadership skills
- Research, investigate, and resolve more complex customer escalations, including collaboration with our technical support function provided by our channel partners
- Represent the business to our channel partners
- Support senior executives on case escalations presented at the executive level
- Ensure timely and accurate responses to customer requests
- Manage the RC Quoting process and provide oversight to the Pricing process
- Extensive knowledge of Residential HVAC products or parts
- Experience with HVAC parts, end-user homeowner support and warranty administration
- Knowledge of the Carrier and Bryant distributor and dealer networks
- Leadership or supervisor experience (contact center experience preferred)
- Experience with pricing, availability, technical escalations, transportation and logistics, quoting processes
- Experience with the following systems preferred: Sales-Force CRM, C10 & EPIC
- Ability to work autonomously a well as with internal teams to solve problems
- Focused on results and outcomes
- Strong organizational skills; ability to manage multiple projects and priorities with a sense of urgency
- Follow-up and follow-through skills
- Strong communication skills including the ability to interact with customers and internal departments (Engineering, Quality, Customer Service, e.g.)
- Mathematical aptitude to accurately calculate gross margin, e.g
- Demonstrated ability and desire to recognize and implement process improvements
- Proven problem solving ability
- Proficiency in Microsoft Office, especially Word, Excel and Powerpoint
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Consumer Relations Rep Resume Examples & Samples
- Handle high volume of consumer inquiries via telephone and email
- Handle consumer calls efficiently, effectively and professionally
- Ability to navigate multiple screens to find the desired information
- Guide consumers through the resident screening dispute process beginning with verifying the caller’s identity then explaining the necessary steps in order to resolve their dispute
- Provide detailed recount of consumer communications and follow up of all inquiries/disputes via CRM system
- Understand and comply with company resident screening practices, safeguards, policies and legal compliance regulations
- Follow specific internal procedures including, but not limited to, submitting disputes to the credit bureaus and YRS vendors
- Follow-up to ensure appropriate action is taken to resolve outstanding customers' inquiries or problems
- Communicate with other departments regarding dispute status and results
- Achieve productivity standards while maintaining the highest level of service
- Escalate unresolved consumer concerns to CRS II for quick resolution
- Understand the protocol for and processes all aspects of dispute process
- 2 year college degree or equivalent experience
- 2 year minimum experience in direct consumer service
- Professional phone demeanor skills
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
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Consumer Relations Specialist Resume Examples & Samples
- Bachelor’s degree required. Marketing, Journalism, Communications, or English major preferred
- Strong practical understanding of and experience with Social Media to include thorough knowledge of all social media technologies
- Experience with researching and generating ideas and working under minimal supervision
- Outstanding, error-free written communication skills
- Requires independent thinking
- Exhibits a high degree of professionalism and a sense of urgency and is able to monitor, prioritize and respond in near real-time
- Must be able to express empathy towards customer’s perspective and understand diversity
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Consumer Relations Assistant Resume Examples & Samples
- Case escalation Management – Manage all escalated consumer cases and provide solution to issues within service level agreement
- Provide clear solution/next step on escalations for quicker handling; escalate Operations Manager/Associate Manager if unresolved
- Build meaningful relationships with the Brand & Communications teams to ensure proper briefing on all new launch and initiatives
- Reporting – Generate insightful business/consumer reports on trends and potential issues when needed for internal use
- Fulfilment – Collaboration with Fulfilment leader for Voucher & Product Replacement Management process for selected markets
- Manage face to face and phone escalations wherever necessary when consumers call/visit Singapore GO
- Monitor written and oral contacts and participate in monthly quality calibrations with AA CR Team
- Monitor monthly/quarterly meeting/catch up with language call centre agents
- Build capability within the Vendor team to ensure all teams are continuously coached on new initiatives and feedback provided on
- Bi-weekly auditing of Salesforce data inputs to identify improvements in contact handling in systems while ensuring all processes are followed
- Language:Proficiency in Vietnamese language as the role is managing consumer cases/queries for Vietnam Market
- Leads – Anticipate potential issues; recognise opportunities that enable you and others to achieve the vision and objectives
- Collaboration – Assertive communication and collaboration skills are essential to work effectively with a diverse team of members
- In Touch – must be able to understand the needs of others’ perspectives to drive actions. Must possess a strong interest to be ‘in touch’ with others and close to business priorities
- Operates with Discipline - must be able to fully prioritize and work with a high degree of flexibilities
- Leverages Mastery – has specialized brand knowledge, must stay current in area of expertise. Must be able to convert knowledge into a unique advantage to build Global Consumer Relation’s profile & equity
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Consumer Relations Representative Resume Examples & Samples
- Interact with customers and consumers regarding quality complaints and product inquires through the following avenues:“1-800” numbers, website, mail, and email
- Educate the customer/consumer on product characteristics, company policies, and other processes/practices that our company adheres to
- Professionally handle complaints by diffusing the emotional element, collecting information, and resolving promptly
- Manage the complaint workflow/process by entering information into database, sending quality incidents to QA managers for investigation, collecting responses, and following up with the customer
- Act as liaison between customers and internal departments
- Manage relationships with our Key Accounts
- Provide daily and weekly reports to the business about complaint issues
- Maintain a balance between company policy and customer benefit in decision making
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Ability to develop relationships with key customers
- Conflict resolution and ability to be a creative problem solver
- Data conversion and analytics
- A minimum of 2 - 3 years of customer service or equivalent experience preferred
- Excellent organizational skills and ability to multi-task
- Highly developed sense of integrity and commitment to customer satisfaction
- Complete confidentiality
- Intermediate skills required for Microsoft Excel, Word, and Outlook
- Problem solve/root cause analysis
- Knowledge of SAP a plus
- High School diploma/GED required, college experience preferred
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Consumer Relations Representative Resume Examples & Samples
- Processing of customer transactions
- Provide technical support and general advice to other Departments within Equifax
- Preparation of documents and procedures to be used or adhered to by other Departments within Equifax
- Daily record of transactions
- User Acceptance testing of new products, services or systems
- Stationery and Mail requests
- Working with tight time lines for delivery of information
- Some repetitive tasks but with a wide variety of information sources
- Amazing opportunity to grow your career further
- It may be an entry level role but it is a very important role to Equifax’s client’s
- Global organisation but with a focus on local culture
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Consumer Relations Specialist Resume Examples & Samples
- Consumer/customer focused
- Time management-uses time effectively and efficiently, sets priorities, values time
- Peer relationships-seen as a team player and is cooperative, can quickly find common ground and solve problems for the good of all
- Highly motivated with strong organizational and communication skills; possesses the ability to cope with stressful conditions and situations
- Accuracy is essential. Must be conscientious and have a high work ethic standard
- 2+ years of experience as consumer relations representative preferred
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Director, Consumer Relations Resume Examples & Samples
- Leadership of a department of up to 40 contract and permanent employees (adjusts seasonally)
- Strong coaching and consumer relations management skills
- Be a champion for consumers in all aspects of how they interact with the company to ensure that they have a positive experience (product, use instructions, contact with the company, etc.). Work with other company disciplines such as brand management, digital marketing, engineering, regulatory and quality to enhance the overall consumer experience
- Continually seek areas of opportunity (processes, re-organization, technology, etc.) for improved service. Organize the department staff to ensure department, company and consumer needs are met, anticipating future needs and keeping current with call center tools available and best practices
- Ensure that social media consumer outreach is continuously monitored and handled according to defined practices and that the department service stays relevant with changing consumer demand
- Present the Consumer Relations Department to valued retail partners (our customers) and other visitors in a professional manner that showcases the departmental services as a key competitive point of difference
- Stay connected to other disciplines (i.e., Sales and Marketing, Quality) to make necessary changes in staffing support as needed to fully support the business needs
- Benchmark other successful organizations to seek and implement department improvement ideas
- Lead, strategize, and manage inside and outside resources to
