Guest Relations Agent Cover Letter

Please consider me for the guest relations agent opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for administrative suppport to the YMCA office and programs by: assisting with the management and development of policies and procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Fluency in a language other than English strongly preferred
• Knowledgeable of Miami areas
• Knowledge of LQA/Forbes standards Opera PMS system
• Strong written and spoken Italian and English
• High level of attention to detail and refined manners with exceptional communication skills
• Prior experience working with Opera
• Fluency in English is compulsory
• Report any unusual occurrences or requests to the manager, supervisor

Please consider me for the guest relations agent opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for input into clinical product and relationship management to support internal programs as needed with Health Solutions and other care management programs.

Please consider my qualifications and experience:

• Check-in/check-out hotel guests courteously and efficiently
• Assist with escorting guest and arranging/ transporting their luggage to the room
• Inquire with guests for comments on their stay
• Document pertinent information in the log book/ Software system /Front Desk Checklist
• Respond to guests needs and anticipate their unstated ones
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs)
• Coordinate and manage communication between guests and staff

I am excited to be applying for the position of guest relations agent. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for golden and systems integration support to hotel Guest Recognition Specialists, Front Office and Reservations within the region.

My experience is an excellent fit for the list of requirements in this job:

• Handle escalated guest calls
• Utilize Microsoft Excel to maintain numerous spreadsheets needed for day-to-day business needs
• Ensure rooms are not overbooked and that guests receive requested rooms
• Lead the VIP amenity program and Curbside Check-in
• Carry baggage to and from guest rooms
• Maintain and forward Log Book to the next shift
• Fill in for Ski Services as needed
• Van inspection before each shift

I am excited to be applying for the position of guest relations agent. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for guidance and direction, in collaboration with Admissions and the Dean’s office, for alumni referrals and programs encouraging inquiries.

Please consider my qualifications and experience:

• Drive the Resort Van as needed
• Takes complete and accurate phone messages
• Keeps a shift logbook of all daily check-ins
• Interact between departments to insure accurate resort information is communicated between departments
• Handle situations in the department and assist in solving situations for other Guest Services departments
• Excellent knowledge of Opera
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests
• Welcomes and registers hotel guests

I would like to submit my application for the guest relations agent opening. Please accept this letter and the attached resume.

Previously, I was responsible for best-in-class intern/co-op and partner experiences with an emphasis on driving engagement and excitement about work at Zynga.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Checks in/out guest in an efficient and friendly manner, using guest name whenever possible
• Arranges reservations including dinner, airline car/limo spa, as needed and coordinates reservations
• To consistently apply and monitor Covid 19 prevention protocols and other policies as per Company Guidelines
• Exhibit a friendly, caring, and courteous manner when dealing with guests, staff, and fellow employees
• Greet and welcome all guests and offer assistance
• Greet, welcome, and escort all VIP’s in their rooms
• Conduct show around for prospective clients
• When any VIP booking is found match the VIP code and complete the profile notes