Guest Service Agent Cover Letter

In response to your job posting for guest service agent, I am including this letter and my resume for your review.

In my previous role, I was responsible for previous experience working with a PMS system.

Please consider my qualifications and experience:

• Request name and identification of the visitor/contractor
• Contact the person the visitor is requesting to see to confirm meeting
• Verify identification and check
• Request visitor completes sign in documentation then issue pass
• Ensures the visitor/contractor access pass is returned at the end of the visit
• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
• Excellent English Language / an additional language will be an advantage
• A track record of engaging with guests or customers

Please consider me for the guest service agent opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for immediately greet guest and offer to assist with their needs.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Establish method of payment and verify credit
• Transmit and receive messages, using telephones or PMS system
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
• Previous experience with a PMS system (Opera) advantageous
• Able to work supervised or unsupervised
• Always maintains a professional and courteous demeanor
• Flexible with great attendance record
• Previous experience with a PMS system (Hirum) advantageous

In response to your job posting for guest service agent, I am including this letter and my resume for your review.

In my previous role, I was responsible for a passion for people, guest services and aspiration for a hospitality career.

Please consider my qualifications and experience:

• Previous experience in a customer service and/or a hotel environment
• Australian working rights not limited to less than 12 months essential
• Demonstrate exceptional hospitality to our guest in every interaction
• Be the first point of contact for guest queries, in person and over the phone, and ensure all questions and issues resolved in a timely and efficient manner
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash following the hotel’s credit policy
• Follow policies and procedures when working with front of house equipment and property management system
• Assist other departments, including but not limited to food & beverage, and housekeeping, as necessary

I am excited to be applying for the position of guest service agent. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for excellent attention to detail and administration skills, experience with Microsoft Suite and OnQ systems is advantageous.

Please consider my qualifications and experience:

• Possess a current Australian National Police Clearance
• Hold a COVID-19 Hygiene Course Certificate
• Majority of Shifts will be a Friday - Sunday
• High School diploma or equivalent and some customer service experience preferred
• Valid Driver’s License for appropriate state and MVR in good standing
• Previous hotel experience preferred Bi-lingual preferred
• We require good communication, typing and computer skills
• Will need to be organized, flexible and outgoing

I submit this application to express my sincere interest in the guest service agent position.

Previously, I was responsible for a positive, can-do, team player attitude.

Please consider my experience and qualifications for this position:

• Customer service experience is preferred, especially in a hotel or related field
• The front desk agent will be the newest addition to the team
• Maintains a track of all high balance guests
• Stimulating the room sale by using different room rates and rooms supplements
• Greet and acknowledge guests from at least 2 metres
• Offer information and services where appropriate and where time allows
• Complete all shift duties as outlined on shift checklist prior to the end of shift
• Handle reservations, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure