Guest Service Supervisor Cover Letter

In response to your job posting for guest service supervisor, I am including this letter and my resume for your review.

In the previous role, I was responsible for and assist in training per ISO-9001 and ensure compliance with company policies as outlined in the Associate Guidelines.

Please consider my experience and qualifications for this position:

• Customer-oriented and possess good customer service skills
• Attractive remuneration package & 13th Month salary
• Uniform & Duty meal provided by hotel
• Other benefits according to hotel’s policy
• Exceptional Customer Service Skill
• Knowledge of PMS system (Lightspeed) highly preferred
• Paid Time Off (PTO) earned each pay period for Full-Time Team Members
• Paid Holidays for Full-Time Team Members

I would like to submit my application for the guest service supervisor opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for training to customer service representatives in policies, guidelines and procedures, as well as in use of the order entry system, product information, account structure, and NBTA infrastructure.

Please consider my qualifications and experience:

• Receives and accounts for all funds transferred to and from vault
• Supervising team members throughout their shift
• Interacts with other departments to ensure efficiency and guest satisfaction
• Delivering exceptional guest service, problem solving, and ensuring guest satisfaction
• Perform check-in and check-out transactions for guests, utilizing computer and cash handling skills
• Provide service at the bar for espresso & alcoholic beverages, helping prepare food in the kitchen
• Set up and service meetings as needed
• Cashiering and end of day tally

I would like to submit my application for the guest service supervisor opening. Please accept this letter and the attached resume.

Previously, I was responsible for continuous monitoring of the system and as exceptions occur, evaluate and determine the best course of action to correct the problem in accordance with standard operating procedures, policies, and using your own judgment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• At least six months experience as a Guest Service Agent at Hyatt House preferred
• Requires excellent hearing along with good near and distant vision
• Capable of working in a fast paced environment with stressful situations and adjusting to changing priorities
• May work alone or closely with others
• Assist the General Manager with preparing Guest Experience Representative work schedules and ensuring staff adheres to schedules
• Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, travel agent research, lost and found, rooming lists, office supply inventory, safety committee
• Provide a friendly, welcoming experience by greeting guests as they enter the hotel
• Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures

I would like to submit my application for the guest service supervisor opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for consistency in the application of Company policies, procedures, and training to ensure the safest work environment for employees.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Capacity to multi task, prioritizing issues and resolving as deemed
• Previous experience supervising people is highly desirable
• Analyze staff performance against service standards, developing corrective measures as needed
• Supervise all functions of the Steamboat Ambassador program
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
• Count Tokes
• Understand and follow all Title 31 regulations
• Properly verify all checks being cashed through the cage by using all established internal standards up to and including use of our checking system

I submit this application to express my sincere interest in the guest service supervisor position.

In the previous role, I was responsible for insight and direction to management on consultant quality, availability and compliance with all company policies and procedures.

Please consider my qualifications and experience:

• Execute duties as assigned by the Front Office Manager or General Manager
• Organise the work area to be able to deliver brighthearted service from welcome to good-bye in assigned shifts (early, late, night)
• Provide a friendly and brand unique welcome to guests (Check In)
• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly
• Close guest transactions in Front Office effectively, solicit feedback, and deliver a memorable goodbye (Check out)
• Assist the Front Office Manager in providing a safe and stimulating working environment, allowing all Guest Service Front Office Team Members to thrive and grow their skills
• Train new Guest Service Front Office Team Members on processes, products, systems and brighthearted guest service delivery as per guidance of the Front Office Manager
• Hold pre and post shift briefs with the Guest Service Front Office Team and apply learning during the next shift