Guest Services Supervisor Cover Letter

I submit this application to express my sincere interest in the guest services supervisor position.

In the previous role, I was responsible for an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems.

Please consider my qualifications and experience:

• Previous leadership experience in a similar environment will be an asset
• Coordinate with the Director of Marketing and Business Development to ensure all training of staff is completed and that staff members adhere to policies and procedures
• Providing training, retraining, counseling and disciplinary action, as appropriate
• Resolve customer complaints or issues, when possible
• Update reference materials, as needed
• Coordinate with marketing to be knowledgeable about all Center, Regional and Corporate marketing initiatives involving the Guest Services staff and communicate the information to staff
• Communicate with tour operators
• Ensure staff members perform “roving” concierge duties to maximize our interaction and customer service to shoppers

In response to your job posting for guest services supervisor, I am including this letter and my resume for your review.

In the previous role, I was responsible for after-hours on-call support for critical systems and emergency response and support to computer and network incidents.

Please consider my experience and qualifications for this position:

• Detail-oriented with strong organizational, verbal communication and presentation skills
• Familiarity and/or experience with Customer Relationship Management (CRM) tool (Salesforce) and data reporting tools (Business Objects)
• Knowledge of Springer-Miller Systems and Spa Soft
• Should possess Notary Public stamp and license
• Mutuels Teller experiance prefered
• Work with, oversee and maintain rapport with 3rd party Guest Services provider
• Management of yearly budget
• Manage guest requests, inquiries and complaints promptly and comletely

I would like to submit my application for the guest services supervisor opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for for the preventive maintenance and repair of all computer, network, and telecommunication hardware and software systems and for alternative (back-up) services to all priority users in the event of interruption or breakdown of primary systems.

Please consider my qualifications and experience:

• Create a work environment that supports innovation, creativity and teamwork
• Encourage, through role modeling and active support, a guest services team that readily accepts and adopts change
• Provide regular coaching and feedback to customer service staff and assist the Director of Marketing and Business Development in assessing team and individual performance
• AHA Basic Life Support (BLS) for Healthcare Providers.(Within 3-months of hire.)
• Experience and proven success in supervising an administrative and / or para-technical team and to manage multiple competing priorities in a fast-paced, dynamic environment
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and other standard office programs
• Opera/ Oysas/Microsoft office and other systems knowledge
• Working knowledge of Opera Hospitality Software

I submit this application to express my sincere interest in the guest services supervisor position.

Previously, I was responsible for an ad-hoc service to users of all computer systems, appropriate applications and video conference related troubleshooting and resolving problems.

Please consider my experience and qualifications for this position:

• Track record demonstrates high attention to detail, excellent organizational skills and follow-through
• Previous leadership experience in customer service preferred
• Proficient in the use of operational systems such as PABX, call center system and call accounting software
• Previous experience in a supervisory role preferred or previous Guest Services experience
• Previous healthcare experience, particularly in a service department, is preferred as is experience with, or training in, customer service
• Computer skills and teaching/training skills
• Knowledge of club rules
• Able to speak, read and write in clear English

I submit this application to express my sincere interest in the guest services supervisor position.

In the previous role, I was responsible for tier 1 support to field operations through obtained technical acumen in HRIS, timekeeping and other systems used.

Please consider my qualifications and experience:

• Communicate with tour operators and oversee execution of all tourism iniatives at Simon Guest Services
• Maintain the professional appearance of Simon Guest Services with a focus on hospitality and Guest service
• Represents Simon through area networking functions and other community events as necessary
• Oversees all consumer facing initiatives and ensures flawless excution for consumer satisfaction
• Maintain creative standards and compliance for all giftcard promotions and customer amenities throughout the center to ensure adequate promotion within the center
• Demonstrates effective leadership and training skills to ensure that our service delivery and customer service occurs smoothly and efficiently
• Proficient computer skills to work with software products which are essential
• Experience working in a non-profit organization and managing volunteers preferred