Guest Services Representative Cover Letter

Please consider me for the guest services representative opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for information in person regarding patients, staff, and hospital activities to callers or guests.

Please consider my qualifications and experience:

• Maintain confidentiality and follows the Code of Ethics
• Previous cashier or banking experience preferred
• Minimum grade 12 diploma
• Comfortable handling large amounts of cash and sales transactions
• Excellent customer service skills with a drive to go above and beyond
• Various computer skills – Microsoft Office
• Competent in Social Media, Facebook, Twitter, Website
• Flexible and able to work days, evenings, weekends and holidays

I would like to submit my application for the guest services representative opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for information to patients and hospital personnel while observing hospital and departmental policies and procedures.

My experience is an excellent fit for the list of requirements in this job:

• Deal calmly and courteously with upset or difficult visitors
• Solicit grievances and complaints from patients and family members on quality of service
• Report to work according to schedule and be ready to work
• Perform all duties listed on checklist for each shift
• Follow all rules and regulations set forth in the latest Employee Handbook
• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Shift reports and logs
• Telephone, Email and In-Person Inquiries

I am excited to be applying for the position of guest services representative. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for outstanding customer service in person or on the phone when answering questions and delivering information.

My experience is an excellent fit for the list of requirements in this job:

• Help Desk system experience
• High School diploma, GED, or equivalent combination of education and experience preferred
• Positive, upbeat demeanor and some experience dealing with the public preferred
• Strong telephone etiquette, computer and clerical skills
• Strong telephone etiquette and computer skills
• Research and write text for departmental projects
• Meet and greet visitors, which include visitors attending simulator training sessions, classroom delegates, contractors and other visitors
• Reports any unusual occurrences or requests in a timely manner to the manager or assistant manager

I am excited to be applying for the position of guest services representative. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for outstanding guest service in person or on the phone when answering questions and delivering information.

Please consider my qualifications and experience:

• Adhere to and enforce company policies and procedures while ensuring guest satisfaction
• Evaluate guest concerns and perform any necessary task to improve guest satisfaction
• Maintain positive interaction with all guests and fellow Team Members
• Operate computerized system to track guest recovery methods and orders
• Handle all guest problems in a calm, professional manner
• Be an active member and role model for the Operations Team
• Oversee the work of Volunteers, providing ongoing guidance and training to ensure quality of service
• Provide customer service by greeting and actively helping visitors who need assistance with transporting and way-finding

I submit this application to express my sincere interest in the guest services representative position.

In the previous role, I was responsible for information to patients, visitors and Hospital personnel, observing Hospital and Departmental policies and procedures.

My experience is an excellent fit for the list of requirements in this job:

• Opening & Closing duties as per the Guest Services Supervisor
• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events
• Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions
• Be aware of and monitor the shopping centre’s, and its retailer’s, online presence such as
• Maintaining cleanliness and organization at the workspace