Guest Services Coordinator Cover Letter

Please consider me for the guest services coordinator opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for direction and leadership to ensure office activities comply with policies and procedures.

Please consider my qualifications and experience:

• Experience in using Procurement, Finance application packages desirable
• Commitment to team culture and approach to service delivery
• Creative thinker able to develop new ideas and solutions to customer problems
• Provide a high level of service to all guests, specifically VIPs and Loyalty Rewards members
• Find creative and sophisticated ways to surprise and delight guests anticipating guests’ needs
• Assist the Front Office and VIP team in identifying VIPs, proactively contacting guests to enhance their stay, meeting & greeting VIPs, arranging for special amenities, and fulfilling special service touches
• Monitor multiple systems to respond to guest requests and ensure fulfillment
• Respond to all guests’ requests, problems, complaints presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner

I am excited to be applying for the position of guest services coordinator. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for information and assistance to employees regarding Office Services departmental procedures.

Please consider my qualifications and experience:

• Exhibit exceptional customer services
• Experience or interest in hospitality management or human services field
• Interpersonal skills to effectively communicate with people of varying backgrounds
• Excellent verbal communication and writing skills along with strong customer relations experience
• Hospitality/Restaurant Experience preferred
• Highly proficient in MS Office including Outlook, Word, Excel, PowerPoint
• Able to quickly learn new tools/software
• Independent, yet able to follow guidelines well and shows a good sense of judgment

I submit this application to express my sincere interest in the guest services coordinator position.

In the previous role, I was responsible for direction and assistance with local amenities and services.

Please consider my experience and qualifications for this position:

• Well developed computer knowledge, particularly in the use of MS Office
• Strong grammatical understanding of the correct format for various forms of correspondence
• Extremely organized with a strong commitment to maintaining a controlled working environment
• Radios carried by hotel personnel
• Post-secondary education in a related field, preferred
• Accounts receivable, billing, or a bookkeeping background, preferred
• Educated to undergraduate level
• Exceptional interpersonal skills with a track record in delivering high quality stakeholder management

I submit this application to express my sincere interest in the guest services coordinator position.

In the previous role, I was responsible for guests with information about their accommodations, amenities, services, local area, etc.

My experience is an excellent fit for the list of requirements in this job:

• Strong technical skills with at least intermediate PowerPoint & Excel skills
• An open mind and willingness to learn different ways of accomplishing tasks
• Confidence in handling long queues of clients/business partners and making each individual feel acknowledged and looked after
• Excellent communication skills and able to clearly communicate both orally and written in English
• Experience in manoeuvring an organization in order to leverage similar work and collaborate with peers
• A positive demeanor and provides a welcoming environment for our clients, guests and employees
• Requires weekend and evening hours
• Advanced computer & MS Office Suite skills

In response to your job posting for guest services coordinator, I am including this letter and my resume for your review.

In the previous role, I was responsible for answers to general inquiries about office hours, company services, and procedures.

Please consider my qualifications and experience:

• Comfortable communicating with a global community
• Understand the importance of being thorough, detail-oriented and committed to providing world class customer service
• Excellent follow-through skills and organizational skills
• Willingness to consistently go above and beyond with outside-the-box thinking
• Risk Management/EHS
• Experience of carrying out a Supervisory / Team Leader role or equivalent within a Retail or admissions environment
• Will include evening and weekend shifts
• Communicate with others, including by telephone and text