Customer Relations Specialist Job Description
Customer Relations Specialist Duties & Responsibilities
To write an effective customer relations specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included customer relations specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Relations Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Relations Specialist
List any licenses or certifications required by the position: IFIC, CSC, CAP, ITIL
Education for Customer Relations Specialist
Typically a job would require a certain level of education.
Employers hiring for the customer relations specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Associates, Business, Finance, Marketing, Management, Communications, Communication, General Education, Business/Administration
Skills for Customer Relations Specialist
Desired skills for customer relations specialist include:
Desired experience for customer relations specialist includes:
Customer Relations Specialist Examples
Customer Relations Specialist Job Description
- Meet or exceed quality and productivity goals assigned by management
- Demonstrate clear written and oral communication
- Demonstrate an appropriate sense of urgency when resolving customer issues
- Demonstrate knowledge and use of departmental resources, policies, and procedures
- Effectively use available tools in order to provide an accurate response and an exceptional customer experience
- Proactively communicate system issues, process issues, and customer feedback trends to management
- Fulfill all required job functions
- Clear understanding of customer requirements
- Evaluates, investigate and resolve complaints as required by GMP regulations and other regulatory requirements
- Provide documentation of complaints, inquiries, and compliments
- Provide an opportunity to break into semiconductor sales
- Checks credit status of customer with Accounting as appropriate
- Acknowledges / Reacknowledges order to set customer delivery expectations based on customer requirements and/or an established production plan
- Analyzes and resolves order problems which may either be system or customer related
- Develop and maintain required order administrative SarBox business controls per company policies and procedures
- Provides basic technical support, per established procedures, as warranted by the customer
Customer Relations Specialist Job Description
- Positions supporting international affiliates require working hours based on coverage required per time zones associated with supported countries, including US holidays
- Research, and respond to all routine inquiries, requests, and concerns received from plant personnel and others regarding URC programs, milk quality and delivery, customer service/satisfaction issues, industry news/events, and DFA policies/programs
- Research emerging trends/regulations/issues that may negatively impact DFA's ability to serve the assigned customers efficiently and profitably
- Distribute Customer Care Scorecards, URCs and specialized quality reports
- Participate in management meetings and special project assignments as directed
- Continuously work to increase expertise in milk quality/marketing/pricing, dairy product processing, food safety systems, logistics and business process improvement through self-study, participation in industry and agency meetings, formal training and inter-departmental discussions, assignments and projects
- Ownership of every element of the inventory process
- Provide backup coverage on multiple accounts for other CRS’s when they are out of the office
- Manage service issue resolutions
- Support account owner on all customer related responsibilities as required
- A minimum of an Associate college degree or equivalent customer relations/service experience is required
- A minimum of 2 years of direct customer service/relations experience is required
- The ability to write, read, and speak fluently in English, and Portuguese is required
- This position will be located in Jacksonville, FL and require up to 10% domestic travel.1144170515
- Bachelor's Degree or equivalent in agri-business, agricultural economics, business, marketing or a closely related discipline
- Three years of experience in customer relations, sales, or marketing role in a business environment preferred
Customer Relations Specialist Job Description
- Understands interrelationships among providers in local market
- Respond to provider inquiries and instructions regarding provider data in company systems
- Coordinate these provider interactions with Provider Relations Representatives and Matrix Partners as necessary
- Acts as a second level of support after cases are escalated through the customer service relations line
- Researches and responds to all customer inquiries, including coordination of problem resolution with authorized Volvo Penta dealers and/or internal technical support
- Administers warranty goodwill budget in accordance with established guidelines and personal authorization limits, including payment processing
- Develops processes and enhances the support provided to end users to maximize customer satisfaction
- Receives sales forms from sales department and researches customers in company database to verify customer status (new, reinstated, upsell, previous bad debt, and the current payment plan)
- Follows prepared script with the ability to overcome objections and addresses customer concerns on the telephone
- Performs outbound calls to new sales to verify customer’s address, price and number of applications and any special instructions
- Capacity to take ownership of accounts
- Effectively address service issues in a professional manner
- Possess above average skills in Microsoft Excel, Word, Outlook, and Power Point
- Experienced in SAP, Salesforce software
- Determines methods and procedures on new assignments, and may provide guidance and coordinate activities of other personnel
- Minimum of 2 years managed healthcare experience
Customer Relations Specialist Job Description
- Meets branch and region and company standards for Prepay / EZ Pay
- Prepares daily and weekly reports on residential sales & cancel recovery audit
- Maintains customer database through accurate and timely data entry
- Being the face of the Customer Relations organization for both internal and external customers
- Proactively communicate with customers at regular intervals to properly manage expectations and to obtain the documentation required to progress accounts
- Educate customers on the features and benefits of their system design
- Engage with remote based employees (sales reps, office assistants, operations managers) to assist in account progression
- Explain complex or technical concepts using simple language to meet the needs of diverse audiences
- Properly document and maintain all customer related information within Salesforce
- Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Ability to use PC software and multiple company systems
- Previous claim, coding, billing experience preferred
- General product(s) and customer knowledge
- Must have full mobility and twisting
- Rarely to occasionally able to lift 50 lbs
- Work outside of standard business hours (evenings, weekends, and holidays)
Customer Relations Specialist Job Description
- Handles incoming calls with the intent of providing customer satisfaction, retention, and/or extending contact to sell new or additional products and/or services
- Works in conjunction with outside sales representatives to provide pre-and /or post-sales support
- Proactively informs customer on shipment status, exceptions and provides timely updates on incident solution
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection
- Collaborates closely with Operations, Sales, and other departments for smooth handling of shipments with continuous updates
- Reviews customer reports and provides to customer
- Reviews all customer orders to ensure order entry is accurate, verifying bill-to & ship-to addresses, customer purchase order, items ordered, quantities, pricing and special customer requests, prior to being released for shipment
- Resolves all order discrepancies through direct communications with Textbook Director within each school system
- Reviews Open Order Reports daily to ensure all orders are advancing through the edit & shipment processes within established company deadlines
- Coordinates the approval and distribution of all “free” material requests through direct communications with the publisher representative or regional manager
- Minimum 2 years post high school, formal education
- Minimum 3 years working in a customer support environment to include identifying and assessing customer needs, general business skills in organization, multi-tasking, process development, and implementation of IT/system solutions
- Knowledge of marine and/or industrial equipment industry
- Must have basic understanding of engines, transmissions and their application in a boating or industrial environment
- Must have SAP, Saleforce expeience
- Minimum one year professional business experience required