Crm Executive Resume Samples

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K Schmeler

Kobe

Schmeler

21934 Lindsay Ports

Dallas

+1 (555) 805 1491

21934 Lindsay Ports

Dallas

Phone

p +1 (555) 805 1491

Experience Experience

Dallas, TX

Crm Executive

Dallas, TX

Schmidt-Shields

Dallas, TX

Crm Executive

Planning, implementing and evaluating marketing campaigns within budgets and deadlines. Ensuring budgets are met and kept within plan
Setting up, delivering and deploying direct marketing campaigns across multiple direct marketing channels – the primary focus will be email
Supporting & assisting the CRM Manager with the budget planning process and marketing plan development
Working with the wider marketing team to ensure there is inspiring and relevant content for use within CRM programmes
Briefing suppliers and creative design agencies and work with them to scope, plan and manage the execution and creative design of campaigns
Supporting the operational design and delivery of customer programmes in a highly targeted and relevant way, to deliver maximum value to and from each customer
Conducting seasonal campaign reviews in preparation for forward planning

New York, NY

International CRM Executive

New York, NY

Bruen, Lynch and Runte

New York, NY

International CRM Executive

Work closely with the country managers and the wider international commercial team to ensure overall improvement of international CRM activity
Working closely with the data team to ensure all international CRM plans are integrated into the overall CRM plan for Paddy Power Betfair
Implement feedback and analysis driven improvements across all international CRM campaigns
A great team player who can work well with many different stakeholders across multiple locations
Willingness to support other members of the wider Paddy Power Betfair CRM team during times of high campaign volume, such as Cheltenham or the World Cup
Planning, building, designing, testing and executing all international CRM campaigns using a multitude of channels such as email, SMS and push notification
Knowledge of ESP software such as Adobe Campaign or similar

present

Chicago, IL

Email Marketing & CRM Executive Login to Save This Vacancy

Chicago, IL

Keeling, D'Amore and Cassin

present

Chicago, IL

Email Marketing & CRM Executive Login to Save This Vacancy

present

Assist planning of emails by working with key stakeholders from Category Trading and Trade Card teams, as well as considering seasonally relevant themes, external events and competitor activity
Brief the external design agency to create first class customer emails that achieve business objectives
Carry out competitor reviews to establish best in class email design and strategy
Assist planning and implementation of dynamic content
Develop a plan and carry out multi-variant testing
Review and check email campaigns prior to sending
Feedback on the email design and liaise with the Category Trading/Trade Card teams to collate their feedback

Education Education

Bachelor’s Degree in Business Related Studies

University of Central Florida

Bachelor’s Degree in Business Related Studies

Skills Skills

Posseses good attention to detail
A strong customer focus with the ability to analyse data and make recommendations
Excellent verbal and numerical skills with a high level of attention to detail
Basic HTML knowledge
Operationally proficient with the ability to plan, prioritise and deliver with clear results
Strong stakeholder management skills
Excellent written and verbal communication skills
Demonstrate passion for CRM, database, social and digital marketing.. Good knowledge of direct and data-driven marketing theory and practice; testing, segmentation and targeting, campaign management, campaign analysis and customer profiling
Strong communication skills
A team player with excellent interpersonal skills; able to work in matrix management arrangements and be deployed to different teams and projects to proactively make improvements to working practices

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15 Crm Executive resume templates

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Crm Executive Resume Examples & Samples

You will be numbers focused. Primarily, the CRM Executive will support the successful delivery of existing player revenue against set targets. Secondarily, you will be responsible for player engagement KPI's for a broad customer base, including NPS, APD, lifetime tenure
You will assist in the development of a tailored Player Relationship Management scheme through deep segmentation, predictive modelling, promotions application and communication strategies
You will continually evaluate and improve marcomms through all online/offline and direct/indirect channels
You will ensure application of brand consistency across all marcomms
You will provide a clear campaign reporting and evaluation programme (with the support of the BI team) for all engagement marketing spend which demonstrates the business impact e.g. satisfaction, engagement, churn, ROI

Crm Executive Resume Examples & Samples

Plan, deliver and deploy direct marketing campaigns across multiple direct marketing channels
Assist senior campaign managers in the design of customer journey plans (e.g. welcome, retention, discovery) using behavioural and usage data to personalise communications and drive behavioural change that deepens engagement
Brief suppliers and creative design agencies and work with them to scope, plan and manage the execution and creative design of campaigns
Implement test and learn approaches to inform the development of the long term direct audience engagement strategy and capabilities
Work closely with the Campaign Management Platform Product Manager to ensure audience journey designs are technically configured and executable within the solution
Monitor, analyse, measure and report direct marketing campaign success and learnings
Provide general administrative assistance to the wider Direct Audience Engagement team. General
Drive efficiency and effectiveness in everything the BBC delivers to provide value for money for BBC licence fee payers
Comply with all relevant BBC safety rules, procedures and guidelines, and be aware of responsibilities under the BBC safety policy
Comply with the BBC’s policies on Diversity and to apply the principles of the policy when carrying out the role
Contribute to making M&A a fantastic place to work and to attract and motivate the best people
Demonstrate passion for CRM, database, social and digital marketing.. Good knowledge of direct and data-driven marketing theory and practice; testing, segmentation and targeting, campaign management, campaign analysis and customer profiling
Hands-on practical experience of multi-channel campaign management platforms including (ideally) email, social broadcast, social listening, SMS and push app notifications
Practical experience in executing multi-channel customer lifecycle journeys utilising traditional get, keep and grow CRM frameworks to drive engagement, retention and advocacy
Understanding in utilising data sets for list segmentation and contact targeting
Operationally proficient with the ability to plan, prioritise and deliver with clear results
A team player with excellent interpersonal skills; able to work in matrix management arrangements and be deployed to different teams and projects to proactively make improvements to working practices
Self-reliant, resilient and proactive with a high motivation to make things happen, deliver effectively and efficiently
Understanding of data and databases, data protection legislation and application
Hands-on experience and skills with a range of social media management tools, preferably to include Brandwatch, Spredfast, Social Flow or similar
Record of campaign delivery success in the field of CRM, direct and digital marketing
Proven experience in delivering a high volume of quality work, juggling multiple tasks in a fast-paced environment
Experience in providing campaign management solution platform support and technical assistance
Experience of list selection and contact targeting
Demonstrable experience in testing, UAT and QA with a ruthless attention to quality and detail
Evidenced experience of, and aptitude for, working in a highly matrixed environment managing competing demands and objectives from disparate teams
Up-to-date knowledge of social platforms and the broadcasting or publishing industry and a demonstrable passion for the BBC and digital media
Basic HTML coding and Photoshop experience preferable

Senior CRM Executive Resume Examples & Samples

A minimum of two years CRM experience, preferably from MNCs
Positive working attitude with strong analytical and quick problem solving skills
Hands on experience in customer related analytic projects and marketing campaign implementation, and knowledge to measure marketing activity performance and transaction driven
Experience in SAS
Good business acumen, learning agility and passionate in the industry
Excellent organizational and communication skills
Computer literate with experience in Excel, Word and PowerPoint
Excellent command of spoken and written English, Chinese and Mandarin
Candidates with less experience will be considered as CRM Executive

Senior Retail Marketing & CRM Executive Resume Examples & Samples

University graduate
Good command of Chinese and English
4 years’ experience in CRM/ retail industry; beauty industry in preferable
Retailing marketing/ CRM experience
Good analytical skills and numerical sense, excellent communication, coordination and organization skills
Independent, proactive, detail mind, able to perform multi-tasks and work under pressure
Advanced level of MS Excel usage (e.g.: Pivot table, V lookup) and Power Point

Crm Executive Resume Examples & Samples

Setting up, delivering and deploying direct marketing campaigns across multiple direct marketing channels – the primary focus will be email
Assisting senior campaign managers in the execution of customer journey plans (e.g. welcome, retention, discovery) using behavioural and usage data to personalise communications and drive behavioural change that deepens engagement
Briefing suppliers and creative design agencies and work with them to scope, plan and manage the execution and creative design of campaigns
Assisting senior campaign managers to implement test and learn approaches to inform the development of the long term direct audience engagement strategy and capabilities

CRM Executive M&s.com Resume Examples & Samples

Experience working within eCRM/email marketing is essential
Experience in using the ESP Exact Target is ideal and previous experience using a known ESP is essential
Experienced in analysing and reporting on KPI’s across campaigns, and providing recommendations for increased performance
Knowledge of key email fundamentals (spam compliance, deliverability, bounces etc.)
Good understanding of A/B testing, website usability and conversation optimization
Creative mindset with an eye for detail and quality
Ability to prioritise multiple tasks and work to strict and tight deadlines whilst remaining calm when under pressure
Self-motivated and confident in taking on the responsibility of new challenges
Comfortable working in a matrix structure; demonstrates flexibility and professionalism in an environment where change is constant
Able to manage day-to-day relationships with internal stakeholders to execute campaigns accurately on budget and on time

Crm Executive Resume Examples & Samples

Responsible for deploying CRM campaigns across email and push notifications
Coordination of campaign assets across multiple stakeholders
Daily monitoring of email program send volumes to verify proper operations and identify potential program issues
Support customer targeting (group building, list generation, control groups etc) through Audience Builder and other SFMC tools
Optimise email newsletter deployment and deliverability
Monitor and maximise email delivery and rendering across all major platforms, email clients & multiple devices
Email reporting, utilising Salesforce Marketing Cloud, Omniture and Customer Database to facilitate detailed understanding of email programmes and customer behaviour
Bachelor's degree, ideally in Direct Marketing / Business
Experience in email marketing and ESPs (ExactTarget, Neolane, Responsys, Silverpop etc.)
Strong problem solving skills and confidence in manipulating data in Excel and other tools
Good familiarity with HTML and Photoshop
Basic programming language knowledge is a benefit
Proficiency in Microsoft PowerPoint, Excel, and Word
European Languages desirable
LI-KG
HJI123

Crm Executive Resume Examples & Samples

Ensure activity for the week is clearly planned and prioritised and track that all activity is delivered to schedule, budget and standards
On a daily, weekly and periodic basis perform relevant audit checks to ensure the integrity of the email marketing database
Set up new campaigns in the email platform, source materials needed, check targeting rules and validate links before approving emails for delivery
Ensure all email output is of appropriate quality and complies with all relevant BBC & BBCW guidelines and procedures. Ensure the correct functioning of escalation and issue management procedures
Be the ‘goto’ person for all email campaign questions; give guidance and support to regions, brands and products; manage simple technical queries with our suppliers
Previous experience of working with an Email service Provider is essential
Keen eye for detail is absolutely essential
Knowledge of HTML also essential
Good communication skills are absolutely essential

Marketing & CRM Executive, Estée Lauder Resume Examples & Samples

Bachelor degree in business related studies or marketing
At least 5 years CRM experience, preferably from beauty / retail industry / FMCG / MNCs
Hands on experience in marketing campaign implementation, customer related analytic projects and knowledge to measure marketing activity performance and transaction driven
Excellent data analytics and customer metrics measurement skills

Crm Executive Resume Examples & Samples

College graduate with 2-3 years experience in related industry
Trade Marketing or filed experience with department stores are preferred
Diligent, honest, positive and hardworking
Ability to handle project independently
Initiatives and self starter
Care and further to details
Passionate with high energy

Crm Executive Resume Examples & Samples

Previous Salesforce administration experience, with a strong understanding of best practice and functionality
Strong understanding of Salesforce technical requirements, system configuration, and user requirements
Proficient in custom objects, validation rules, workflows, reporting, dashboards, assignment rules, and formula fields
Work proactively, positively and collaboratively with employees and customers at all levels to ensure constructive team working and problem solving
Strong analytical skills, including a thorough understanding of how to interpret business requirements and translate them into effective solutions
Must have excellent verbal and written communication skills as well as the ability to interact professionally with a diverse group of executives, managers and subject matter experts
Strong numerical skills, be comfortable preparing/analysing large amounts of data and able to spot trends/anomalies
Must also be able/keen to research to deliver robust recommendations to the business
Good command of all Microsoft Office
Must be able to manage own time and priorities in line with business and departmental objectives
Must be able to manage multiple work streams

Egaming CRM Executive Resume Examples & Samples

Planning, building and executing all gaming related marketing campaigns using a multitude of channels
Work closely with the data team to ensure all plans are integrated into the overall plan
Work closely with the eGaming Marketing Manager to ensure business requirements are met
QC marketing campaigns for execution across a multitude of channels
Implement feedback and analysis driven improvement of communications
Acquire and retain a good understanding of all Betfair gaming products
Work closely with the gaming team to ensure overall improvement of gaming CRM activity
Experience owning and executing CRM campaigns in a fast paced environment
Experience using CRM systems and planning tools
Experience analysing CRM KPIs, highlighting patterns and suggesting improvements
Experience working with third parties or creative agencies
Experience working with HTML code using tools such as dreamweaver
Experience working in the gambling industry
Experience using an ESP such as Adobe Campaign
Experience working at pace and liasing with a number of different teams
An interest in sport or gambling

Crm Executive Resume Examples & Samples

To implement the segmentation of the brand database to drive customer programmes and improve long term profitability of the customer file
Execution of individual campaigns from the customer communications plan including creative execution, customer selection, test activity and results to drive the sales plan
Planning, implementing and evaluating marketing campaigns within budgets and deadlines. Ensuring budgets are met and kept within plan
Conducting seasonal campaign reviews in preparation for forward planning
Supporting & assisting the CRM Manager with the budget planning process and marketing plan development
Educated to degree level of equivalent in a relevant field
Previous marketing work experience, ideally from a fashion/retail environment
A strong work ethic and ambition
Experience of contributing towards a successful team
A strong customer focus with the ability to analyse data and make recommendations
The ability and confidence to communicate effectively at all levels
Excellent verbal and numerical skills with a high level of attention to detail
PC literate and competent user of MS Excel and other MS Office programmes

Crm Executive Resume Examples & Samples

Work with key stakeholders across the marketing department to design campaigns that retain, upsell, win back and drive loyalty amongst our customer base
Set up the target audience for these campaigns
Build HTML email templates
Brief our copy writers and design teams for content
Get sign off from key stakeholders
Become a super user of Adobe Campaign marketing automation software as well as a basic user of the Adobe marketing cloud
Track and report on the performance of campaigns
A/B test targeting, copy and creative concepts and use the results to improve the performance of campaigns
Track competitor performance and report on it

Betfair UK&I CRM Executive Resume Examples & Samples

Plan, cost, build and execute CRM campaigns (for Sportsbook and Exchange) based on specific customer segmentation, campaign or behavioural change objectives
Work closely with the International CRM team to produce coherent and high performing Sports marketing plans delivering against business and product KPIs including: repeats month on month, reactivations and customer engagement KPIs such as opens, clicks and unsubscribes
Help the UK & IE CRM Manager to manage the CRM budget to meet the desired balance between ROI and spend
Ability to work at a fast pace, whilst still showing meticulous attention to detail
Ability to understand the implementation of sophisticated customer segmentation
Experience of understanding and using campaign and business performance data
Ability to integrate and build strong working relationships with operational and commercial teams as well as other parts of the marketing department
Highly organised and focused
Knowledge of CRM systems and processes (ESP software, planning tools & Excel)
Ability to work with raw data to analyse campaigns and draw useful conclusions
Ability to edit HTML and QC the coding of others to a high level
Knowledge and experience of using Google Analytics and/or Tableau
Degree level education in a relevant field
At least one years’ experience working in a CRM team at a fast paced organisation
Displays good subject knowledge in sports events and/or gambling

International CRM Executive Resume Examples & Samples

Planning, building, designing, testing and executing all international CRM campaigns using a multitude of channels such as email, SMS and push notification
Working closely with the data team to ensure all international CRM plans are integrated into the overall CRM plan for Paddy Power Betfair
Working closely with the international CRM manager to ensure all commercial business requirements are met
Implement feedback and analysis driven improvements across all international CRM campaigns
Acquire and make use of a good understanding of the international gambling space, including region specific legislation and marketing restrictions
Work closely with the country managers and the wider international commercial team to ensure overall improvement of international CRM activity
A great team player who can work well with many different stakeholders across multiple locations
A desire to question the status quo and look for opportunities to improve both processes and campaigns
The ability to learn quickly and retain key information such as regulatory differences between regions and best practices when using marketing tools
Willingness to support other members of the wider Paddy Power Betfair CRM team during times of high campaign volume, such as Cheltenham or the World Cup
Analytical capabilities with tools such as Microsoft Excel, Tableau or Google Analytics
Knowledge of ESP software such as Adobe Campaign or similar
Ability to understand and edit the HTML code of digital marketing communications
Organisational skills needed to compile and manage a CRM plan servicing many regions
Degree level education, preferably in marketing or similar
Experience using ESP software, not imperative, but preferred
Knowledge of CRM accrued through experience working in a CRM or marketing team
Experience marketing in several languages, not imperative, but preferred
Fluent in a second language such as Danish, Spanish or Portuguese, not imperative, but preferred

Crm Executive Resume Examples & Samples

Passionate about direct customer relationship marketing, with a customer centric approach
Experience in a CRM function or database marketing role
High levels of attention to detail
Self-starter with lots of initiative
Knowledge of HTML coding, specifically relating to Email
Knowledge of SAP and SAP CRM
Experience of using multiple Email Service Providers
Educated to degree level (or equivalent) in a marketing or business related subject

Crm Executive Resume Examples & Samples

Supporting the operational design and delivery of customer programmes in a highly targeted and relevant way, to deliver maximum value to and from each customer
Build and develop emails within the ESP system to help deliver CRM programmes
Work with internal campaign design teams and third party providers to deliver end-to-end, direct, e-mail, and social marketing communications across all channels. This includes defining objectives, set KPIs, establishing testing parameters and briefing in content requirements for different customer segments
Working with the wider marketing team to ensure there is inspiring and relevant content for use within CRM programmes
Supporting the Marketing Manager to measure CRM campaign effectiveness and programmes performance against the business objectives. Communicating insight to stakeholders and contributing to the design of programmes using and learnings from previous campaigns
Alongside the Marketing Manager you will be developing online personalisation programmes using Optimizely (a third party tool) and our CRM customer data. You will be analysing results, producing robust reporting and recommending new programmes
2 years + experience in a CRM/Database role within retail or digital industry essential

UK CRM Executive Resume Examples & Samples

Implement CRM campaigns, ensuring high levels of customer engagement across email, mobile push and SMS platforms
Use state of the art tools (such as Journey Builder, Audience Builder) to build customer journeys
Build and render test html templates ensuring high levels of deliverability
Analyse campaign results on a regular basis, making recommendations & implementing changes based on findings
Build and execute tests to develop our understanding of what content and offers best engage our customers. Ensure we use what we’ve learned to shape future campaigns
Identify opportunities to help grow our subscriber database
Work closely with the Social Media, Brand, Partner Marketing, PR, Creative and Customer Care teams to develop innovative campaigns with a consistent message
Share and learn best practices with global territories and ensure the right tools/software are in place to enable us to deliver our goals
Create campaign webpages, using a CMS
Act as the voice of the customer at all times
A minimum of 2 years eCRM experience ideally working in a fast paced environment on a consumer brand
Experience of Salesforce Marketing Cloud (ExactTarget) or similar ESPs is a must
Basic html knowledge is required
Analytical and data driven approach
Friendly, personable and positive – ‘half-glass full’ attitude!
Self-starter with a can-do attitude is a must
Dreamweaver experience and WordPress is desired
Experience of Tableau would be an advantage
Desire to become part of a hard working, fun digital marketing team

Email Marketing & CRM Executive Login to Save This Vacancy Resume Examples & Samples

Assist planning of emails by working with key stakeholders from Category Trading and Trade Card teams, as well as considering seasonally relevant themes, external events and competitor activity
Maintain the email plan, helping to ensure it is customer-led
Brief the external design agency to create first class customer emails that achieve business objectives
Feedback on the email design and liaise with the Category Trading/Trade Card teams to collate their feedback
Review and check email campaigns prior to sending
Work with the external design agency to ensure feedback is implemented and the design is optimized for user experience
Use segmentation techniques to target emails to the right customers
Develop a plan and carry out multi-variant testing
Analyse results from email marketing campaigns to improve key performance metrics (deliverability, open rate, click through rate, sales)
Assist planning and implementation of dynamic content
Carry out competitor reviews to establish best in class email design and strategy
Confidence and assertiveness when dealing with a variety of external agencies and internal stakeholders at different levels
Excellent communication skills, both written and verbal
The foresight to put yourself in the shoes of the user
Strong capability for analysing customer data and campaign data
Creative flair and an ability to think outside the box
Good copywriting skills
Ability to work effectively under pressure and to tight deadlines
Previous experience in a similar role desirable
Basic HTML knowledge desirable
Experience of an email marketing platform desirable

Marketing / CRM Executive Resume Examples & Samples

Creative and innovative approach to communicating with viewers
Experience working collaboratively
Ability to review statistics to make data driven decisions
A passion for TV, ITV and its role at the heart of popular culture
An interest for Online and how data insight can be used to improve business performance
Strong attention to detail and excellent communication and written skills
Degree in Marketing, Media or similar is a great advantage
Previous experience in a similar work placement role is an advantage
Closing date: 21st April 2017

Crm Executive Resume Examples & Samples

Brief, copy, write, proof and action compelling and engaging content through the use of CRM channels, primarily e-mail
Develop incentives that turn consumers into brand advocates
Assist with development of A/B testing approaches to identify most effective communication content/creative
Synchronise content across (SMS, Push, Email and Social) to help engage and grow the GAME gaming community across multiple channels
Assist with the planning and development of email campaigns
Demonstrate an understanding of different audiences in order to improve email targeting

Crm Executive Resume Examples & Samples

Responsible for planning and executing the campaign calendar
Deployment of B2C marketing emails to drive engagement with FT content and tools
Develop new communications which are aligned to the news agenda. Aim to diversify and solidify reading habits
Work with our agency, and other stakeholders to deliver communications across multiple channels, such as social, search and customer services. Define the optimal channel mix for different campaigns
Support other departments in delivering communications, such as Acquisition, Customer Services, Editorial and Product to improve customer experience and drive business efficiencies
Test and learn constantly, to ensure that campaigns are in line with KPI’s and above industry standard
Monitor campaign performance and customer behaviour to recommend strategies to increase loyalty and engagement
Support the planning, implementation and QA of automated journeys and lifecycle communications
Be a guardian of quality, ensuring all communications are on brand, fully QA’d and fit seamlessly into the FT’s activity. Maintain a strict attention to detail
Keep abreast of the news agenda and develop relationships with Editorial in order to harness the best content and drive engagement
2+ years in a Marketing position, ideally centred around customer engagement
Confident self-starter. Goal orientated, with a bias towards action
Experience executing social campaigns
Experience in multichannel communications
Up-to-date with the latest trends and best practices in email and measurement
Posseses good attention to detail
Understanding of customer journeys and automation

Aveda CRM Executive Resume Examples & Samples

Relevant CRM or VIP Marketing experience more than 2 years
Cosmetic industry experiences preferred
Full understanding of customer relationship management
Self-motivation, the ability to work independently
Team worker with co-operative attitude

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