CRM Administrator Resume Samples

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M Prosacco

Makenzie

Prosacco

87913 Giovanni Valleys

Detroit

+1 (555) 439 0330

87913 Giovanni Valleys

Detroit

Phone

p +1 (555) 439 0330

Experience Experience

Philadelphia, PA

CRM Administrator

Philadelphia, PA

O'Conner LLC

Philadelphia, PA

CRM Administrator

Work with management, strategic planning & analysis of staff and end-users to create and manage complex workflow rules, data validation, and triggers
Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
Design, develop, test and implement new processes, such as lead management, campaign management, surveying, internal workflows, etc
Assist in developing a client data management strategy and collection plan
User support - troubleshooting, identifying problems and working with IT to resolve technical issues and work with Users to provide proper training
Work closely with the CRM offshore team to manage the day to day case work load
Work as project management with key stakeholders to develop test case scenarios for functional enhancements

New York, NY

Salesforce CRM Administrator

New York, NY

Marquardt, Rogahn and Wiegand

New York, NY

Salesforce CRM Administrator

Manage and nurture customer relationships with key business partners regarding current and future projects to support revenue growth, Customer Allegiance goals, process efficiencies and CRM best practices
Expected to work as a full-standing member of global IT team and provide input and insight into commercial discussions
Seek out opportunities to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
Ownership of all technical aspects of Salesforce.com, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products
Utilize a change management (release) process to develop and implement new applications and updates to existing applications
Enjoys contributing to the overall success of the company, not just one department, and has commercial awareness of how the department fits in and adds value to the ‘whole picture’
Enthusiastic about working with colleagues and peers across the business unit and/or around the company

present

Detroit, MI

MS Dynamics CRM Administrator

Detroit, MI

Sanford-Gaylord

present

Detroit, MI

MS Dynamics CRM Administrator

present

Lead the training of all CRM users, including development of training presentations and materials
Maintain CRM databases including data cleansing, record maintenance, and data linkages to other source systems
Advising on CRM best practice and a proactive approach to business process improvement
CRM related process assurance, working with the operational business to develop workflows and documentation
Business Super User mentoring and involvement in the ‘train the trainer’ approach
Ensure timely and accurate data correlation between CRM and internal accounting systems
Provide technical support for more than 50 daily users consisting of Field Sales, Inside Sales, and Product Managers

Education Education

Bachelor’s Degree in Related Field

University of Virginia

Bachelor’s Degree in Related Field

Skills Skills

5-7+ years of post-undergraduate work experience in business analysis, sales operations/enablement and/or information technology
Strong understanding of the relational nature of business applications
Experience of providing excellent customer service
Thorough knowledge of cloud based SaaS solutions, web services architecture, object oriented programming and MS Office
Ability to communicate precisely and effectively with collaborating teams and colleagues at all levels of the organization
Ability to flourish in a dynamic, fast paced environment
High level of accuracy and attention to detail
Ability to handle large amounts of data in Excel
Good IT skills with experience of using MS Office
Driving data quality improvements through accurate capture and cleansing, identifying any problems with the database and taking appropriate action in discussion with your line manager

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CRM Administrator Resume Examples & Samples

Undergraduate degree required; degree in related field (computer science, information systems, engineering, business administration) preferred; Advanced/graduate degree desirable
5-7+ years of post-undergraduate work experience in business analysis, sales operations/enablement and/or information technology
3-5 years of work experience in CRM platforms (Salesforce.com required) and database design/management
Salesforce administrator certification strongly preferred
Strong understanding of the relational nature of business applications
Experience supporting both development and production environments
Thorough knowledge of cloud based SaaS solutions, web services architecture, object oriented programming and MS Office
Ability to communicate precisely and effectively with collaborating teams and colleagues at all levels of the organization
Ability to flourish in a dynamic, fast paced environment
All candidates must be eligible to work in the United States permanently without sponsorship

CRM Administrator Resume Examples & Samples

Support the CRM Manager with the continuous development of the Salesforce.com system for UK Retail, to ensure it keeps in step with the evolving business needs
Work closely with the UK Retail business stakeholders to capture, discuss and design new Salesforce.com enhancements/requirements
Keep abreast of new CRM technology & innovation and suggest how this might support UK Retail
Carry out Salesforce.com configuration, including analysis and design of new requirements, front-end changes, training and rollout to business users and departments
Provide Salesforce.com expertise for any related projects, requirements gathering, design and testing for business sign off
Data ownership (maintenance and communication of agreed data standards, on-going data cleansing, data transformation and loading and regular monitoring of data quality)
Salesforce Support (management of defect resolution, maintenance of the security model, supporting and training users, developing new reports/MI, liaison with IT teams and monitoring data storage, managing the Marketing automation tool)
Liaise with industry third parties and data providers regarding Salesforce data integration points
Ensure all activities are in line with TCF outcomes
Proven experience of Salesforce administration & configuration
Proven experience of working with business stakeholders
Proven experience of requirements gathering, analysis, design, testing and end-user training
A good technical understanding and interest will be required, e.g. Excel formula/pivot tables, Salesforce.com admin tools and data loader
An understanding of the principles of good database design
Excellent interpersonal and proven relationship management skills
Good analytical and organisational skills, with an attention to detail
Enthusiastic, positive, self-motivated and highly professional

CRM Administrator Resume Examples & Samples

Resolve a full range of internal and external customer requests
Research and assemble data
Prepare documentation and for internal and external clients
Provide guidance and outcome data to management on area of expertise
Assist with training on subject matter
Oversee queues and manage workflows
Archive data
Oversee and communicate issues and solutions to systems to end users
Data Load Projects
Must maintain current required licenses and certifications relevant to field of expertise
Salesforce experience
Ability to handle large amounts of data in Excel
CPA Firm knowledge preferable

CRM Administrator Resume Examples & Samples

Works closely with management to make enhancements and modifications to the CRM configuration leveraging experience with built-in admin, reporting, data migration, and development tools
Has a lead role in evaluating new technologies and development plans for implementation
Manages and executes projects including requirements gathering, design, development, testing, implementation, and training
Provides day-to-day support to end users and training for Equipment Finance Team
Manages users, customization of objects, fields, record types, page layouts and E-mail templates
Develops and maintains documentation regarding systems configuration, application workflow, and business rules
Develops and maintains reports, models or databases to support individual and / or the enterprise’s routine and ad hoc data and analytical needs. Examples include sales and management dashboards, cross-sell reporting, pipeline-related reporting, and project related requests
Manages tracking and resolution of data quality, technical and other issues
Works with sales representatives to develop market databases, perform territory analysis, creates lead alerts and other sales campaigns through existing and new sales process tools and systems
Ensures processes are in place and followed to correct any data quality issues in the source system versus end user reporting
Owns inputted data and related data quality processes (is data owner and/or steward)
Ensures continuous improvement of the quality and accuracy of data and reporting processes, partnering with individuals outside of LOB as needed
Supports other sales process systems including user requests for data, reporting and integration with CRM and other systems
Partners with IT development resources to further integration between Sales Systems
Supports E2 sales process with development and integration of sales systems and business processes
Creates and provides price tables, sales reports, and purchase reports to customers
Adheres to enterprise-wide BI governance policies and procedures
Complies with all applicable federal and state regulations
“LIVE” the Bank’s Mission Statement and “PRACTICE” the Bank’s Corporate Strategy
20150914

CRM Administrator Resume Examples & Samples

Daily administration and support of SFDC and related CRM systems
Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations
Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
Develop and create customized reports and dashboards
Assist with the training new and existing users on how to use database applications, keep application users informed about system functionality and enhancements
BA/BS in Computer Science, Information Systems, or related area
5+ years as an SFDC administrator
Strong problem solving and troubleshooting ability
Understanding of SFDC best practices
Excellent Verbal and written communication skills
Self-starter with experience working on cross functional teams in an enterprise environment
Salesforce Certifications
Experience in Sales, Marketing, and Service clouds
Basic understanding of Agile development methodologies
Visual Force or apex application development

CRM Administrator Resume Examples & Samples

Maintaining user accounts across multiple orgs such that we meet the proper blend of user business functionality and adherence to compliance
Maintaining and enhancing data integrity through effective design, maintenance and security in the Salesforce.com application
Assisting in enhancing and maintaining automated processes and applications that exist within and are integrated with the Salesforce.com application
Troubleshooting technical issues and devising immediate and long-term solutions
Developing and implementing functional tests for security configurations and automated processes
Bachelor’s degree required; Computer Science, Operations or Programming disciplines preferred
Salesforce.com Certification preferred, but not required
Customer support - managing and performing
CRM architecture
Application programming review
Social Collaboration technologies
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal

CRM Administrator / Analyst Resume Examples & Samples

Proven ability to independently perform, testing, implementation, training, documentation and updating as it relates to CRM analytics and administration
To review CRM software usage and account development and provide analysis on both CRM & ERP data
Develop, evaluate and implement performance tracking tools
Review current processes and document these processes to improve efficiency, quality and/or accuracy and automate activities
Solid business analysis skills. Must have good inter-personal skills and be able to mentor & motivate team members
Must be comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem solving abilities from operational and technical perspective
Experience developing, documenting and analyzing processes, procedures, and/or policies
Ability to handle full workload and meet proposed deadlines
Participate in special projects ongoing
Minimum 3 years of experience in sales/CRM and/or business analysis
Experience functioning as a CRM administrator or higher & developing sale and/or CRM analysis
Knowledge of Salesforce.com, SugarCRM and ERP systems
Experience leading projects for successful CRM development and implementation
Excellent analytical, communication and organizational skills
Self-motivated, driven to meet deadlines and the ability to work independently

CRM Administrator Resume Examples & Samples

Improving usability of the CRM tool
Train and educate sales team to enable effective use of salesforce.com
Assist in designing, building and executing marketing campaigns through our core marketing tool Eloqua
Drive data accuracy and integrity by standardising and promoting best practice
Build and manage sales reports and dashboards for internal purposes
Work closely with the Sales Operations Manager to support campaign execution and demand generation

Salesforce CRM Administrator Resume Examples & Samples

Deliver rapid resolution to business challenges and technical issues; identify and implement Salesforce.com enhancements as needed
Apply business analysis, organizational and technical skills to improve efficiencies through development and adoption of best practices and standardized procedures
Serve as a CRM project lead to drive business solutions within Salesforce.com as needed
Lead the development and documentation of business requirements, solution design & delivery, testing and training
Meet project milestones and targets by actively managing projects on a day to day basis
Expected to work as a full-standing member of global IT team and provide input and insight into commercial discussions
Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-call environment with changing priorities
A strongly pro-active, helpful, ‘can-do’ attitude
A creative, resourceful and tenacious problem-solver and solution-finder
Enthusiastic about working with colleagues and peers across the business unit and/or around the company
Enjoys dealing with people and is able to communicate effectively and concisely at all levels
A clear enthusiasm for the role and strong desire to continuously develop and improve own performance and departmental performance, while maintaining our IT global Strategies
Willingness to put in extra effort (and hours when required) to get the job done properly
Willingness to share technical knowledge with others
Enjoys contributing to the overall success of the company, not just one department, and has commercial awareness of how the department fits in and adds value to the ‘whole picture&#8217
Comfortable navigating ambiguity and demonstrate the ability to manage multiple initiatives effectively
Time management skills, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism
Excellent verbal and written communication skills, and the ability to answer technical queries and flexibility in dealing with end users across global teams and multiple functions
A results-oriented individual who thrives working in a fast-paced environment
Must be able to complete tasks in resourceful and effective way; works on assignments requiring considerable judgment and initiative and understand implications of work and make recommendations for solutions
General knowledge of sales principles and/or experience dealing with a remote sales force a plus
In-person and remote training experience a plus
Salesforce.com certification desirable but not required

CRM Administrator Resume Examples & Samples

This position handles the ongoing administration, training and development of new applications and interfaces from Salesforce.com to existing applications and data sources
Learn and maintain knowledge of all internal systems and processes, including an expert knowledge of Salesforce.com
Perform basic administrative functions for Salesforce.com application by executing large data imports or exports
Coordinate and administer training to all Salesforce.com users within GRC
Facilitate the procurement and analysis of data derived from Salesforce.com by assisting users in Sales, Marketing, Service and Support with report and dashboard design and management
Represent Wolters Kluwer within the industry by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiatives
Bachelor’s Degree, preferred
A minimum of 4 years Salesforce Administration experience
Salesforce 201 Certification required
Maintain an expert knowledge of Salesforce.com including design and integration scenarios
Elicit business requirements from end-users
Keep current with system advances, technologies and best practices
Leverage the capabilities of the Salesforce.com platform in order to extend the CRM application to multiple facets within the business
Enhance the end-user experience
Learn how Salesforce.com fits into standard processes and contributes to business performance
Leverage other back office systems and their integration with Salesforce.com
Collaborate with peers and management to continuously improve the platform
Perform database de-duping and cleanup procedures
Maintain users, profiles, roles, permissions and licenses
Act as the primary point of contact for end users
Manage the ongoing support requests and administrative needs of end users
Coordinate and administer training to all SalesForce.com users within GRC by creating and tailoring training materials to support training needs
Ensure all training materials are sound in terms of structure, flow, content, coverage and complexity level
Schedule training sessions for new users and the ongoing needs of existing users nationwide
Ensure all logistical necessities are met (e.g., web connection, materials available); conducting training sessions (primarily via webinar)
Ensure thorough understanding by participants, respond to questions and document feedback
Review user feedback to ensure learning objectives have been met
Update training process and materials based on feedback and system advances
Develop reports and dashboards to help senior management monitor Key Performance Indicators (KPIs)
Participate in the development of analytics surrounding forecasts, pipelines and opportunity value
Maintain records and reporting on sales activity
Collaborate with marketing to support and enhance marketing activities and campaigns (via Eloqua)
Work with product marketing to integrate online campaign initiatives into the SalesForce.com database
Monitor user adoption rates to address system needs (e.g., training sessions, communication, and system modifications)
Communicate in a professional, compelling, and articulate manner of speech, writing and formal presentation
Demonstrate corporate values and culture
Develop professional and positive relationships with customers and colleagues
Maintain a reputation of competence, integrity and professionalism

Salesforce CRM Administrator Resume Examples & Samples

Completes IT tasks within oversight of leadership
Coaches basic IT tasks to others
Seeks and receives mentoring from senior level and IT leadership
Applies problem solving skills and executes solutions to problems independently
Seeks approval of leadership before output implementation
Follows IT processes
Applies learned IT skills to work assignments
Performs additional responsibilities as requested to achieve business objectives
Responsible for supporting sales, service, and marketing processes and functions within the Customer Relationship Management (CRM) system
Collaborates with various teams to develop best practices to enhance their understanding, knowledge and adoption of the CRM system
Develops dashboards and reports, including both ad hoc and scheduled, as requested
Interacts with internal teams to ensure timely and accurate data submission and processing, and resolution of specific data issues
Assists in the development of system metrics that track trends in usage and monitors data integrity
Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc
Collaborates with Sales Technology Support to identify CRM software usage problems, resolution approaches, and assists with communication development
Identifies opportunities for automation, process changes and user training to continuously improve the quality of data and the user experience. Tests new features built within the sandbox environment
Assists in the creation of requirements definition, analysis, design, testing and related documentation
Trains and provides ongoing support and development to CRM data stewards globally
Provides oversight to data stewards globally and broadly monitors data quality across all environments
Resolves data quality issues. Reviews error reports and takes corrective action on the data source

CRM Administrator Resume Examples & Samples

Develop, maintain and test responsive email and landing page templates
Evaluate and report opportunities within CRM to meet the objectives of the company
Drive optimal segmentation for all email, mobile and web marketing campaigns
Analyze campaign effectiveness and report on campaign metrics to improve future marketing efforts
Accountable for the accuracy, timeliness, and consistency of all campaigns executed
Monitors trends and measure results of efforts across Salesforce Marketing Cloud
Provide technical support to end users, diagnosing and resolving issues
Gather, identify and analyze CRM software requirements and ensure that they are met
Answer users' questions and work with CRM system vendors
Collaborate with department managers, technical writers, programmers, software engineers, system engineers and other staff
Familiar with industry standard concepts, practices and procedures

CRM Administrator Resume Examples & Samples

Previous experience of delivering training
Knowledge of CRM systems
MS Dynamics preferred
Complex data analytics and translation to simple reporting
MS Office – Excel to a good standard

MS Dynamics CRM Administrator Resume Examples & Samples

Requires an Bachelors’ degree
The position requires 5+ years’ experience with Microsoft Dynamics CRM 2013 on an enterprise systems architect and level as a CRM Administrator. Candidate should have experience with Multi-Farm and Multi-Environment Dynamics CRM installations
3-5 years’ experience installing Dynamics CRM in a multi-tier infrastructure for a multi-tenant Deployment, including creating new tenants in a multi-tenant shared environment, troubleshoot system Jobs in Microsoft Dynamics CRM. Understand Fetch XML query language and how it is used. Working knowledge to deploy a report in Microsoft Dynamics CRM
3-5 years’ experience administering Dynamics 2011/2013 or greater to include the following: installing and configuring large server farm topology – physical and VMware; applying patches, service packs, and infrastructure updates; creating, configuring, and maintaining Shared Service
3-5 years’ experience deploying Dynamics CRM Updates, implementations and customizations, to include permissions, lists, libraries, Wiki, and other platform offerings
3-5 years’ experience maintaining a Dynamics CRM Infrastructure delivering a service level uptime of 98.5 or greater
3-5 years’ experience with Windows Server Administration 2008, 2012, with superior knowledge and demonstrated technical proficiency in Microsoft client products, and SQL Server
3-5 years’ experience troubleshooting Windows Server 2008, 2012
3-5 years’ experience patching Windows Server 2008, 2012
Solid understanding of client/server, networking, and Internet technologies fundamentals
Knowledge of DNS, Exchange Server & Active Directory as it relates to CRM implementations
2 or more years’ experience in systems development, network operations, and software support or IT consulting or 5 or more year’s industry experience with Microsoft products
Solid communication and customer relations skills including the ability to effectively communicate with customer managers and executives on technical and business issues
Strong problem-solving skills, Strong organization and communications skills; must clearly communicate technical issues and resolutions to team, customers, and management
MCSE Certification
Microsoft Certified Business Management Solutions Professional - Installation & Deployment for Microsoft Dynamics CRM 2011 or newer certification
Microsoft Certified Business Management Solutions Professional - Installation & Deployment for SharePoint 2010 or newer certification
3-5 years’ experience administering SharePoint 2010/2013 to include the following: installing and configuring large server farm topology – physical and VMware; applying patches, service packs, and infrastructure updates; creating, configuring, and maintaining Shared Service
2+ years’ experience with the .NET Framework tools and the Web development environment
Understand ways to Fetch XML and how it is used. Working knowledge to deploy a report in Microsoft Dynamics CRM
Working knowledge of Project Management, including all phases within a project. PMP Plus

Senior CRM Administrator Resume Examples & Samples

Assisting with enhancements and maintenance of automated processes and applications that exist within and are integrated with the Salesforce.com application
Transitioning legacy processes and functionality using newer tools for purposes of streamlining overhead and embedding efficiency’s
Supporting other SaaS based software products
Acting as mentor and resource to junior members of the SaaS team
Process design
Integrating distinct databases
SaaS architecture
2U is an equal opportunity employer that does not discriminate against applicants or employees and

Salesforce CRM Administrator Resume Examples & Samples

Ownership of all technical aspects of Salesforce.com, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products
Responsible for implementing customized solutions that support business requirements and drive key business decisions
Seek out opportunities to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
Utilize a change management (release) process to develop and implement new applications and updates to existing applications
Work with users to develop requirements for various initiatives, document those requirements, and build an implementation plan
At least four years in Salesforce-based administration, project management, or analyst roles
Bachelor’s degree in Computer Science, Software Engineering, MIS or related field
Certified Salesforce.com Advanced Administrator (ADM-211) or Developer (DEV-401) Certification
Involvement in at least two large Salesforce.com projects
Basic release management experience
Ability to use VisualForce, SOQL and APEX, although advanced coding skills are not required
In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with a good understanding around the business processes (Sales, Marketing, Partner Management, etc.)
Professional experience in a sandbox test environment, including development/staging/production (or similar) deployment cycles
2 years Project Management experience or PMI Certification

Sales CRM Administrator Resume Examples & Samples

Central point of contact for field sales and sales leadership
Liaison between IT and Sales for implementation, integration and sales workflow
Data flow and CRM process documentation
CRM education
Reporting and dashboard creation
Partner with Marketing on campaign execution, process and reporting
Activate new users and deactivate users as necessary
Increase user adoption

CRM Administrator Resume Examples & Samples

Minimum of a Bachelor degree or higher from an accredited university is required
Minimum one (1) year of experience supporting a CRM Salesforce platform is required
Sales & Marketing knowledge
Data integrity experience
Process improvement experience
Technical system aptitude
Advanced knowledge of Excel
Ability to work both independently and part of a team
High attention to detail and highly organized
Strong Communication and interpersonal skills

CRM Administrator Resume Examples & Samples

Have substantial background & experience as a Salesforce.com administrator in a fast-paced, quickly growing, and often changing SFDC environment
Serve as a resource for users of the system, providing day-to-day end user support and suggesting proactive best practices to increase efficiencies for users
Maintain user roles & profiles, security settings, roles hierarchies, and sharing rules
Perform routine Administrator functions: update fields and page layouts; create new formulas, complex Workflow Rules, and Approval Processes; create and maintain custom objects, fields, and reports
Be a reporting Ninja: create customized, informative reports and dashboards for all levels of users, from individuals to executive leadership
Interface with our Marketing team and marketing automation tool to correctly route and report on leads
Be able to gather diverse business requirements and translating them to actionable system solutions
Participate in cross-functional teams that address strategic business issues involving CRM and sales operations
Identify SFDC usage problems and develop creative technical solutions
Support and train new end users and peers on the Salesforce.com application
Enjoy working independently, while engaging his/her supervisor as needed
A minimum of a Bachelors Degree required
2-3 years of Salesforce experience as an Administrator
Proven success designing and implementing solutions on the Salesforce platform
Experience using Salesforce APIs to integrate SFDC with other tools or to migrate data
Experience integrating automated marketing solutions with a CRM
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization
Experience documenting and analyzing processes, procedures, and/or policies. Ability to handle full workload and meet deadlines
Experience with Apex desirable

CRM Administrator Resume Examples & Samples

Promote best practice on how Microsoft Dynamics should be used at an I.T. level and a user level
Be a key contact in the implementation of new functionality/applications with Microsoft Dynamics
Manage, support and test of upgrades and maintenance for Microsoft Dynamics’s different environments
Administer Microsoft Dynamics
Train users on best practice on how to use the CRM
Fix and fulfil tickets via Service Now, raised by internal customers (employees), for Microsoft Dynamics
Administration on Oracle CPQ (previously Big Machines) and Marketo will also be required
Relevant degree or equivalent
Experience as a Microsoft Dynamics CRM Administrator
Microsoft Dynamics Administrator certified
Microsoft Dynamics Developer certified
API integration experience, syncing Microsoft Dynamics to other applications
Oracle CPQ (previously Big Machines) experience
Marketo experience

CRM Administrator Resume Examples & Samples

Perform daily work needed to configure and manage the MS Dynamics 365 CRM Online platform
Assist in creation of long-term strategic goals for high data quality and appropriate data use
Monitor data quality, data migrations, and data integration
Evaluate impact of new releases of Microsoft Dynamics 365 Online to existing customizations
MS Dynamics 365 Online user management (Production permission sets and roles, user management)
MS Dynamics 365 Online Post-Refresh activities
MS Dynamics 365 Online adhoc admin. activities
Scrum master responsibilities
Scrum Planning
Release planning and management
MS Dynamics 365 Online incident handling and bug diagnosis
MS Dynamics 365 Online customer support interface configuration

Senior CRM Administrator Resume Examples & Samples

Demonstrated working knowledge of Visual force/Apex and Lightening components
An understanding of tokenization and Shield encryption
Extensive knowledge of Courion connector to Salesforce for user provisioning/de-provisioning and Data Stage to manage ETL
Technical experience working with relational databases and data integration tools
Strong Excel and analytical skills for data manipulation, compiling Salesforce.com reports, identifying needed customizations and enhancing/configuring platform
Ability to analyze, trouble shoot and solve problems; attention to detail and accuracy
Working knowledge of data loading

CRM Administrator Resume Examples & Samples

Understanding of database concepts and best practice
Experience working with Apex Data Loader
Excel savvy (working knowledge of pivot tables, vlookups, nested functions, etc.)
Process driven
Able to prioritize independently
Passionate about customer service
Passion for data and highly analytical
Attention to detail
Bachelors Degree
6+ years of proven experience with Service Cloud & Salesforce administration and implementation and process improvement

CRM Administrator Resume Examples & Samples

Work with management, strategic planning & analysis of staff and end-users to create and manage complex workflow rules, data validation, and triggers
Provide technical support on marketing campaigns
Keep abreast of new Salesforce features and functionality and providing recommendations for process improvements
Log and track identified system problems through resolution
Create and maintain documentation on processes, policies, application configuration and help related materials for users as database applications are developed
Build and maintain workflow and validation rules, customization of page layouts and record types
Serve as first line support for all users
Generate ad hoc strategic reports for senior management as needed

CRM Administrator Resume Examples & Samples

Collaborate with leadership to develop, implement and/or optimize tools, processes and procedures for effective and efficient operations and tracking
Managing initiatives from the Business perspective for implementation into the Sales systems
This role will be in direct first line contact with IT to support specific business/Sales functional needs
Identify alternatives, assesses feasibility, and recommends new approaches where appropriate
Maintain Master Data integrity in Salesforce and downstream systems – Customer, Products, Price Book, Users
Maintain the Customer correlation tables used by the EDI 867 (Redistributor in-bound) process
User support - troubleshooting, identifying problems and working with IT to resolve technical issues and work with Users to provide proper training
Assist the user community in provision of system transition support and liaise with the IT project team to ensure it is smooth and seamless
Participates in IT projects along with IT Business Excellence team members to deliver reporting initiatives for the Sales organization
Lead/perform User Acceptance Testing (UAT) and provide sign off on behalf of North America for any Salesforce-related enhancements
Participate & Lead from a NA perspective in Daily Scrum calls, incident calls, project team calls, monthly business reviews, etc
Main point of contact for vendor partner development team as well as global IT team
Provide reports/feedback on usability of the Salesforce tool, conduct regular meetings with Sales Super Users and Sales Managers to collect feedback on the Salesforce tool
Coordinate requests for additional Salesforce user training
Assist in the analysis of the underlying issues arising from investigations into Salesforce requirements and problems, and identify available solutions for consideration
Work with the field on a day to day basis helping to resolve any Salesforce issues they have regarding data, systems or processing

MS Dynamics CRM Administrator Resume Examples & Samples

This position is not open to Consultants/Independent Contractors at this time*
Customize and maintain our Microsoft Dynamics CRM platform, including user setup and maintenance, role hierarchy, profiles & permissions, security, new entities, fields, workflows and data management
Troubleshoot and resolve internal cases logged by end users related to reports, dashboards, views, access/visibility, system errors, feature requests data quality and other general questions related to the system
Provide technical support for more than 50 daily users consisting of Field Sales, Inside Sales, and Product Managers
Lead the training of all CRM users, including development of training presentations and materials
Maintain assignments of sales territories, accounts, customer locations, and access restrictions to customer data as directed
Perform imports and exports of data from the application as requested
Ensure timely and accurate data correlation between CRM and internal accounting systems
Collaborate with business users to develop improved operational efficiencies and analytics
Maintain CRM databases including data cleansing, record maintenance, and data linkages to other source systems
Work independently and on multiple projects against deadlines in a dynamic environment where consistently producing deliverables within agreed upon timelines is expected
B.S. Degree in Computer related discipline or equivalent experience
Minimum of 2+ years of CRM system administration experience with Microsoft Dynamics
Previous experience with Microsoft Dynamics CRM data integrations
Previous experience with Microsoft Dynamics CRM system design and customization within the desktop, mobile and outlook versions
Data management – Experience extracting, transforming, and loading large volumes of data. Experience with data governance best practices for maintaining high levels of data quality
Experience with SQL Server, SRS Reports, Javascript, Scribe, ASP.net and HTML preferred
Experience troubleshooting and finding solutions to complex problems
Experience documenting CRM processes, systems etc. for internal use as well as developing training and documentation for end-users
Ability to determine the best approach to solution design and development, with focus on simplicity and scalability
Exceptional verbal and written communications skills and the ability to clearly present information
Able to quickly understand customer business situations and needs and effectively/precisely address those needs
Able to roadmap Microsoft Dynamics projects and plan for complex situations, additions and issues that may arise
Ability to manage many on-going projects, tasks and priorities and maintain a high level of attention to detail
Understanding of and experience managing a Microsoft Dynamics integration with Sharepoint
Knowledge of and experience with Microsoft’s add-on modules
Knowledge of best practices for implementing and maintaining multiple user roles, account assignments, security, profiles and workflow rules
Developer skills such as C#/Visual Studio are a plus
Proficiency converting data into Excel tables and charts is required. PowerPoint skills desired
U.S. Person for access to ITAR-Controlled Technical Data
Ability to travel approximately 10%

CRM Administrator Resume Examples & Samples

Administration of the company’s Apto CRM and Transaction Management system which is built on the Salesforce.com platform
On-boarding & training of new users on the system
Managing the data entry process of transactions for Listing originations and validation of Closings in Apto
Utilizing data cleansing tools to ensure data in the system adheres to compliance standards determined by the firm
Act as the primary evangelist for the CRM system with Brokers and serve as the primary, internal, end-user support point of contact
Liaison with Apto product development team for new feature implementation and training
Serve as a back-up to the Finance & Accounting team for supporting the payment application processing
Support executive team with financial reports
Any other ad hoc duties as assigned
Technically proficient in database technologies
Prior system administration experience
Administrative experience with Salesforce.com
Technical understanding CRM business rules
Experience in commercial real estate a plus
Strong project management skills and follow through
Ability to deliver excellent customer service at all levels of the organization and with external partners
Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail

Enrollment Management CRM Administrator & System Technologist Resume Examples & Samples

Develop and maintain expertise in and facilitate staff utilization of Ellucian Recruiter CRM and Banner for all divisions of enrollment for CUW and CUAA
Act as lead liaison between Admission and Information Technology for all relevant systems
Oversee data entry processes to ensure data integrity
Oversee and continually improve management and use of prospective student data
Work in collaboration with the Visit Coordinator and Admission Directors to develop and manage admission event registrations and communication campaigns utilizing Recruiter CRM
Manage the export and import of prospect lists and/or pay per lead services from vendors such as College Board, NRCCUA, etc
Monitor and maintain accurate admission and recruitment content on all relevant admission forms including request information and online applications on the Recruiter website. Work with webmaster and marketing on related university website content
Assist in the development and implementation of communications flow including conventional mailings and emails to prospective students
Assist in training of new staff on information systems
Assist directors and other staff as needed in production of reports
Work with Ellucian Banner Admissions and Student modules in relation to Ellucian Recruit CRM
Minor Windows Server 2013 Administration and Maintenance
Minor SQL Server 2014 Administration and Maintenance
Patching O/S and installing application patches
Understanding and experience writing SQL queries against an SQL Server 2014 database
Modifying and developing web pages for student applications
Ability to work independently and operate effectively within a team environment
In-depth knowledge of enterprise software systems and customer relationship management systems
Knowledge and skill in the areas of admissions and marketing
Regular evening hours and some weekends are required
Occasional overnight travel may be required
Familiarity and experience writing HTML code
Knowledge and skill in basic Windows Server administration concepts
Knowledge and understanding of relational database concepts

CRM Administrator Resume Examples & Samples

Must have valid passport
Degree in MIS, CIS or related degrees preferred plus a minimum of 2 years’ experience in sales, marketing and/or operations support
B2B experience preferred
Strong understanding of business processes and operations
Data and results-driven with exceptional detail and knowledge around metrics, KPI and ROI analysis
Understanding of C# language and write SQL queries
Have previous knowledge working with cloud Microsoft Dynamics CRM solutions and middleware software solution integrated with ERP
Must be outgoing, self-confident and flexible with high energy for creativity
Effective written, verbal and listening communications skills including grammar, proofreading and editing
Extremely organized, detail-oriented with the ability to manage projects from inception through execution with effective organizational skills, and able to adapt in a constantly changing environment
Computer skills including the Microsoft Office, and e-mail at a highly proficient level with knowledge of CRM systems
Certified Microsoft Dynamics 365 CRM Administrator a plus(i.e. JohnSmithResume.pdf or JohnSmithResume.doc)

MS Dynamics CRM Administrator Resume Examples & Samples

Day to day administration of the MS Dynamics CRM instances within PCSE
All CRM configuration changes that do not involve code changes
Configuration management aligned to above and liaison with external development partners
Initial installation and setup of the base MS Dynamics environments (from OS level )
Advising on CRM best practice and a proactive approach to business process improvement
CRM related process assurance, working with the operational business to develop workflows and documentation
CRM related process management and documentation to enable other IT colleagues to support and learn
Simple data import, export and manipulation
Business Super User mentoring and involvement in the ‘train the trainer’ approach
Excellent experience of MS Dynamics in multiple organisations
Working within a IT team supporting an ITIL structured environment
Experience working with complex programmes of change involving multiple providers
Data manipulation, import and export
Experience of SQL server and other database technologies
Experience creating reporting using SQL queries
Previous experience working within NHS IT and NHS Mail
Telephony integration within MS Dynamics
Exchange web services experience within MS Dynamics

CRM Administrator Resume Examples & Samples

Assist in developing a client data management strategy and collection plan
Support all aspects of the client data management strategy and collection plan, working with stakeholders in each office and region to carry out the plan
Work with stakeholder groups to plan for and maintain the long-term integrity of CRM data
Work with business area management, business analysts, end users and core development team to create, document and prioritize business requirements from multiple business areas into a uniform sales process
Monitor data quality, data migrations and data integration
Handle configuration and customization of the CRM user interface
Create reports, custom workflows and dashboards to support marketing and business development needs
Manage typical administrative tasks, including supporting end users, diagnosing and resolving system issues, administering licenses, assigning security roles, providing detailed documentation and completing data analysis
Train new and existing users via webinars, in-person sessions and the creation of training materials
Support the IT and Global Knowledge Services team strategy
Bachelor's degree in computer science, information systems or related field and/or the equivalent combination of education and experience
Strong IT/technical background
3+ years of experience working within a professional services firm with an emphasis on marketing, business development and project management
Experience managing a Customer Relationship Management system, preferably Microsoft Dynamics CRM
An understanding of marketing and business development processes and how they relate to the CRM software
Experience working as part of an agile scrum team, as either product owner or team member
Experience that combines technology and business process improvement to address complex issues effectively
Basic SQL knowledge is desired
VBScript or other type of scripting ability is desired
Ability to explain requirements and technical scenarios to non-technical people
Ability to manage priorities, expectations, deadlines and work directly and indirectly through coordination and collaboration
Strong organizational, analytic, communication and presentation skills

CRM Administrator Resume Examples & Samples

Implement enhancements including creation of custom objects, workflows, email alerts, reports, and campaigns
Develop and improve reports, dashboards, and supporting process flows to provide reliable, accurate, and timely visibility into our business using Power BI and Office
Work as project management with key stakeholders to develop test case scenarios for functional enhancements
Build sales operations metrics used by the Sales organization and the business leadership to make strategic business decisions

CRM Administrator Resume Examples & Samples

Troubleshoot, analyze, correct and prevent recurrence of issues related to CRM system. Communicates status of issues and high-priority cases to users and management as needed
Create and provide various business analytic reports for Sales, Marketing and other departments as assigned
Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of Dynamics CRM, ultimately working to improve sales and marketing efforts
Promote the proper and effective utilization of the CRM application by coordinating training and working with end users to support company operations
Work as operational system administrator for CRM; including maintenance, enhancements, policing of data, and research
Participate or lead the delivery of environment and integration point changes in collaboration with business analysts, vendors, and users
Familiarity with CRM or database systems, preferably Dynamics 365 or prior versions
Working knowledge of supporting relevant technologies (Office365, SAP, and Web forms)
Ability to generates creative solutions and use feedback to modify designs
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; works well in group problem solving situations
Ability to respond promptly to customer needs and solicits customer feedback to improve service
Writes clearly and informatively and presents numerical data effectively
Understands business implications of decisions
Reacts well under pressure and accepts responsibility for own actions; Follows through on commitments
Demonstrates accuracy and thoroughness, monitors own work to ensure quality
Bachelor's degree in computing or business related discipline or equivalent in education and experience
3-5 years of customer service, process improvement or related experience
2+ years of experience working within a CRM environment

CRM Administrator Resume Examples & Samples

Bachelor’s Degree in Marketing, IT, or Business
2+ years of experience managing data
2+ years of Salesforce experience
Good knowledge of SQL query, VBA, MS Access and Excel o Knowledge of Apex/Visual force a plus
Excellent communication and social skills
Team oriented, with capability to establish critical relations across a variety of teams
Resourcefulness and ability to work with limited supervision
Flexibility and ability to manage multiple tasks and deadlines
Review data completeness and integrity within Salesforce platform; highlight gaps and issues to relevant stakeholders for remediation
Design, develop, test and implement new processes, such as lead management, campaign management, surveying, internal workflows, etc
Administrator role for our CRM platforms: Salesforce for Canada and USA, including but not limited to: massive data and records updates, users administration, creation and maintenance of workflow and validation rules, create/delete users, Custom Objects / fields and page layouts
Research and define processes, workflow rules and validations to be implemented in Salesforce by working collaboratively with Sales, Sales Support, Pricing, Billing, Customer Service, Business Analyst and IT developers
Design and develop reports and dashboards for Sales, Marketing, Operations and Executive users o Work with IT Quality Control, test and approve deployments related to the CRM
As required, work closely with Sales Technology, to jointly prepare training materials and host training for Sales teams across North America
Be the CRM expert for the entire organization, providing advice and assessment related to best practices in the use of CRMs
Be the contact for any CRM user, solving inquires or problems and escalating them to IT or external vendors as necessary
Work closely with the CRM offshore team to manage the day to day case work load
Prepare training documents for any new functionality being deployed in the CRM
Manage the Salesforce license needs, allocation and purchasing for all of Direct Energy Business

CRM Administrator Resume Examples & Samples

Responsible for processing new sales proposals, ensuring they are captured on the CRM system in a timely and accurate manner
Perform relevant searches to support proposal application, such as credit reference searches
Ensuring all supporting documentation/evidence required for underwriting is scanned and attached to proposals
Chasing for outstanding information via the sales team or other sources to ensure the proposal is complete and ready for submission to underwriters
Ensuring proposals are submitted for underwriting within agreed timescales
Update and maintain company records (creation and amendment), including contact information on CRM, verifying data and correcting data where necessary
Ensure that prospect data received from sales is entered into CRM completely and accurately and within x days of receipt
Driving data quality improvements through accurate capture and cleansing, identifying any problems with the database and taking appropriate action in discussion with your line manager
Performing activities to identify areas for data improvement and taking remedial action as required
Production of management information / reports on a weekly / monthly basis
Working closely with sales and marketing to provide regular reports and updates when required
Ensuring appropriate security measures are taken to prevent unauthorised access to data, in accordance with the Data Protection Act
Good IT skills with experience of using MS Office
Data entry experience
High level of accuracy and attention to detail
Effective organizational skills
Experience of providing excellent customer service
Proficient in relevant computer applications such as MS Office

Salesforce / CRM Administrator Resume Examples & Samples

Responsible for administering global communication software for BIW with a high detail to work and accuracy
Responsible for department and client reporting expectations with very high expectation of accuracy
Manage functional day-to-day operations of CRM system. Serve as a point of contact for various regions to provide maintenance, configuration, reporting, and training
1-2+ years of CRM/Omni channel communication software experience. Preferably in Salesforce Service cloud
Experience working on operational projects for sales, channel, marketing, and/or support organizations
Superior time management, prioritization and communication skills. Ability to handle stress and last-minute, urgent requests
A wide degree of flexibility and latitude is expected
Extremely detail oriented, with a commitment to accuracy
Salesforce Administrator Certification; or will be required within first 8 weeks of employment
Experience in enterprise software
Strong analytical, problem-solving, and organizational skills
Ability to think and react quickly to resolve issues that affect internal and external customers
Ability to multi task and set appropriate priorities
Experience with Omni channel CS environment

CRM Administrator Resume Examples & Samples

Manage and nurture customer relationships with key business partners regarding current and future projects to support revenue growth, Customer Allegiance goals, process efficiencies and CRM best practices
Provide day-to-day end user support of the CRM application to all levels of the organization
Lead the development and documentation of business requirements, solution design, testing and delivery

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