Analyst, CRM Resume Samples

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G Luettgen

Gerry

Luettgen

16747 Champlin Cliffs

Boston

+1 (555) 164 9136

16747 Champlin Cliffs

Boston

Phone

p +1 (555) 164 9136

Experience Experience

Los Angeles, CA

Systems Analyst, CRM

Los Angeles, CA

Hoeger-Rowe

Los Angeles, CA

Systems Analyst, CRM

Develop or enhance custom objects, Visual Force pages, APEX classes, triggers and services, reports, dashboards, and workflows
Perform administration of the Salesforce.com instance, manage fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, email notifications, custom buttons/links, etc
Exposure to Visual Force (Page, Component and Controllers), Salesforce.com configurations, Apex classes, Apex Triggers, Apex batch processing, Apex Web services and APIs, Test Coverage classes, S-Controls, Validations Rules, Workflows, Assignment rules, Javascript, and custom objects and fields
Create Change Sets and deploy from the development sandbox to the fulldata sandbox to production
Perform data hygiene and best practices by performing routine maintenance
Assist users with report design and management
Work with management to identify new and creative opportunities to leverage the data to support additional business processes or functions

Houston, TX

Associate IT Analyst, CRM

Houston, TX

Gutkowski LLC

Houston, TX

Associate IT Analyst, CRM

Perform CRM regression testing and manual testing
Analyze and Troubleshoots CRM system issues with users and other administrators. Troubleshoot System Issues such as; User profile and access, Data visibility, Minor application issues, and Minor workflow issues
Performs import/export of records
Creates and Sends maintenance announcements to end-users
Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems
Analyze CRM related issues (general inquiries) - Identify and Provide solution
Troubleshoot System Issues such as; User profile and access, Data visibility, Minor application issues, and Minor workflow issues

present

San Francisco, CA

Senior Enrollment Analyst, CRM

San Francisco, CA

Wilkinson, Marquardt and Hand

present

San Francisco, CA

Senior Enrollment Analyst, CRM

present

Performs analysis and documents workflows and results in Marketing Cloud
Successfully document / maintain documentation on application use and flow, and assist in developing training materials
Creates custom reports, and dashboards
Recommend and follow best practices with regards to system maintenance, configuration, development, testing, data integrity, etc
Participate in the evaluation, scope and completion of new development requests
Develops, edits and maintains business process documentation for SalesForce/Marketing Cloud
Conducts training sessions to implement new or improved systems and procedures

Education Education

Bachelor’s Degree in Computer Science

Texas A&M University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to design and deploy highly reliable and scalable global technology solutions
Ability to effectively utilize available tools and resources (internal and external) to resolve issues
Understanding of basic database structures and data stewardship best practices
Ability to work effectively in self-directed manner
Ability to coach/mentor less-experienced analysts
Knowledge/skill to objectively assess benefits, costs, and feasibility of proposed solution options
Skilled in business process design with the ability to drive process improvement initiatives
Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user training
Ability to develop clear, thorough functional design specifications that drive effective solution development
Knowledge of effective testing practices and methodologies

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15 Analyst, CRM resume templates

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Senior Analyst, Crm Resume Examples & Samples

Perform ad hoc analyses, as needed, to support client relationship marketing efforts, and to answer questions from brand and corporate requestors of client contact and performance information. Interrogate the client database through data mining tools such as statistical modeling, client profiling, and segmentation analysis
Generate code that will be automated and executed by the Database provider for select 3rd party programs like segmentation and post-purchase product review Emails
Ability to develop automated processes in SAS and migrate to Business Objects to allow access by multiple departments
Using analytics to optimize e-mail, direct mail, social media and online display campaign performance, including attribution modeling
Be proactive in identifying company or brand specific analytical projects to increase business intelligence thus facilitating more fact-based decisions based on client analysis
Experience with SAS Enterprise Miner to develop campaign models for 20-30 direct mail programs annually
Track and report on the behavior and journey of our clients over extended periods of time. Recommend marketing programs to increase client engagement
Identify key industry trends impacting business (e.g Outlet malls, women’s apparel, etc) and translate into strategic recommendations to capitalize on business opportunities

Analyst, CRM Insights Resume Examples & Samples

Bachelor’s degree in Statistics, Marketing, Finance or a related field
Minimum 2 -3 years’ experience in marketing analytics position. Retail preferred
Strong knowledge of customer segmentation techniques and customer management
Very comfortable working with MS Office, strong Excel using pivot tables (writing macros a plus) and Power Point. - Strong communication skills, written and verbal

Senior Analyst CRM Resume Examples & Samples

Bachelors degree required. Quantitative degree required. Advanced degree preferred
5+ years of relevant analytical experience or equivalent education. Prior retail experience preferred
Strong quantitative, analytical and problem solving skills
Ability to manage multiple projects and deliver against aggressive goals
Proficiency in data-mining software such as SAS/SQL or equivalent

Senior Systems Analyst CRM Marketing Solutions Resume Examples & Samples

Communicate effectively to both technical and non-technical stakeholders
Provide functional consulting and documentation for large or complex CRM projects requiring multidisciplinary approaches and collaboration with project team and business partners
Coach and mentor less experienced analysts
Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
Plays a key role in project initiation efforts by defining project scope and supporting the development of work plans, estimates, and timelines
Effective meeting facilitator responsible for conducting user meetings (using JAD type facilitation techniques and Use Cases) to gather, analyze and document business requirements and functional specifications
Leverages leading process and technology expertise to propose appropriate solution options. Leads iterative solution design and prototyping efforts
Translates business requirements into technology solutions. Clearly defines and communicates solutions via functional design specifications. Verifies technical designs satisfy functional requirements
Captures and documents data/business rules. Able to work closely with the business users to analyze source system data to identify data anomalies and data definition inconsistencies. Creates new system documentation such as process flows, system diagrams or data models
Directs application configuration activities in support of solution delivery
Coordinates solution delivery activities with vendors as required
Able to leads solution testing efforts by developing test plans, preparing test data and environments, coordinating the test execution, and validating test results
Creates detailed system design, architecture and end-user documentation to support new system implementation efforts. Delivers training and performs knowledge transfer to team members as required
Relevant functional/business process experience - 7 years
Solution design, testing, and implementation experience - 7 years
Applicable application and system configuration experience - 7 years
Production support, system maintenance, upgrades, and enhancement delivery experience -7 years
End user support and documentation experience - 6 years
IT Project experience as project resource or lead - 2 years
Ability to create or update data models, table structures and system integration specifications based on upstream system changes and business requirements
Understanding of basic database structures and data stewardship best practices
Experience with Marketing campaign execution and analytics preferred
Experience with building and designing reports with Micro Strategy, OBIEE, or other reporting tools preferred
Knowledge of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to execute queries with moderate complexity preferred
Requires a comprehensive understanding of the major Siebel CRM modules and the complexities of multiple integrations preferred
Experience matching Siebel CRM capabilities to business requirements. Demonstrated expertise across the Siebel CRM platform and understanding of business implementation best practices preferred
Experience coordinating work efforts across various functional areas (applications, interfaces, data warehouse, etc.)
Experience with data mapping and data modeling
Skilled in the utilization of system development methodologies throughout the full project lifecycle
Ability to identify/define viable technology and/or process solutions delivering required business capabilities
Knowledge/skill to objectively assess benefits, costs, and feasibility of proposed solution options
Skilled in business process design with the ability to drive process improvement initiatives
Ability to design and deploy highly reliable and scalable global technology solutions
Ability to develop clear, thorough functional design specifications that drive effective solution development
Knowledge of effective testing practices and methodologies
Ability to effectively utilize available tools and resources (internal and external) to resolve issues
Intermediate skills in Microsoft Office applications such as Word, Excel, Visio, and Project
Ability to lead the efforts of others
Ability to influence and gain the support of key stakeholders
Ability to coach/mentor less-experienced analysts
Ability to work effectively in self-directed manner
Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user training
Ability to collaborate and drive consensus across a diverse group customers with conflicting priorities

Business Systems Analyst, Crm Marketing Resume Examples & Samples

Participate as a CRM high-level expert in gathering, documenting, and obtaining validation of requirements for new software and enhancements to existing applications for CRM Marketing projects
Translate business requirements into technology and functional specifications for the development teams to create, update and modify CRM Applications: manage quality of requirements through the lifecycle and adhere to standards
Produce shared models, diagrams, and documents (that may include business requirements, use cases, UI specifications or process models) to effectively communicate multiple views of the business solution and its relationship to the application, data, and infrastructure architecture
Collaborate with business partners on user acceptance test case development and testing, and support change management activities from the IT perspective as needed
Use business modeling artifacts and analysis efforts to work with business partners to define and design business processes, functions and organizational structures and to identify and promote enabling technologies to achieve Visa's business strategy
Responsible for traceability of requirements through the project lifecycle
Work with business and technical staff to understand and resolve challenges with requirements elicitation and documentation
Support the project manager in managing customer expectations with respect to project cost, complexity, and timeline
Participate in software evaluation and technology vendor selection
Support implementation, testing and application support of CRM and related Marketing application projects including focus quality of test scenarios
Create a strong partnership with the business stakeholders for the successful build, deployment and support of CRM Marketing solutions
Strong experience with analytical techniques including process modeling, requirement elaboration, data/business object modeling, technical drawings, use cases and user interface prototyping to support all development and implementation phases for SaaS and on premise applications including Business Process Modeling tools (BPM) such as Kofax Total Agility and Marketing applications such as Unica, Aprimo
Able to quickly understand and synthesize business requirements and help stakeholders in visualizing solutions/UX, etc., creating executive level summaries and option analysis from basic models to more complex and strategic
Required Advanced Level SQL and Excel
Experience and understanding of Use Case development, SDLC, JAD, UML, rapid prototyping
Excellent interpersonal and collaboration skills are considered essential to the position
Excellent Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills

Solution Systems Analyst Crm Sales Resume Examples & Samples

Participate as a CRM high-level expert in gathering, documenting, and obtaining validation of requirements for new software and enhancements to existing applications for CRM Sales projects with a focus on Salesforce and integration with Siebel and other cloud applications
Translate business requirements into technical and functional specifications for the development teams to create, update and modify CRM Applications: manage quality of requirements through the lifecycle and adhere to standards
Consult with business partners on impacts and implications of ideas in conceptual stage
Contribute to the configuration of Salesforce and the elaboration of requirements to: design and code VisualForce pages, design AppExchange and back-end integrations
Collaborate with IT Teams including technical leads, QA, PM, on technical specifications, test scope and plans, and implementation with technical leads
Work with Technical team to validate, and align the technical designs with business functional requirements
Perform analysis and functional design for the integration of Salesforce CRM and Siebel
Participate in software evaluation and technology vendor selection; including 3rd party AppExchange tools, contract management
Support implementation, testing and application support of CRM Sales and related Marketing application projects including focus quality of test scenarios
Participate in the production support for Sales CRM Application to research issues and find appropriate solutions in partnership with off-shore team
Create a strong partnership with the business stakeholders for the successful build, deployment and support of CRM Sales Applications
6-8 or more years of relevant experience as a business analyst focused on software development/engineering: design, development, testing and implementation working with cross-functional teams that may including third-party offshore partners and software and professional staff
Minimum 4 years of Salesforce experience. Salesforce certification required
Multiple Cloud application experience preferred. Some Siebel experience highly desirable
Strong experience with analytical techniques including process modeling, requirement elaboration, data/business object modeling, technical drawings, use cases and user interface prototyping to support all development and implementation phases for cloud and on premise applications including Salesforce, Siebel and 3rd party tools such as Big Machine, Aptus, Cvent, Eloqua, Pardot
Strong analytical and conceptual skills, including 1) the ability to perceive patterns and relationships between technologies, processes, and business models to define solutions and overcome constraints 2) ability to conduct gap analysis, identify configuration versus customization options
Experience with CRM Sales processes: opportunities, lead management, territory, quotes, etc
Expertise working with of Use Case development, SDLC, JAD, UML, rapid prototyping, visio
Experience with Salesforce configuration and administration
Excellent interpersonal, drive, and collaboration skills are considered essential to the position
Excellent Verbal and written communication skills, problem solving skills, attention to detail, agility, and interpersonal skills

Senior Analyst CRM Resume Examples & Samples

Analyze and interpret information from multiple data sources to identify actionable insights that improve marketing effectiveness and generate revenue to assist with achieving company and assigned goals. Understand and explain customer behavior by analyzing customers, transactions and campaign data. Identify trends and patterns in marketing campaign performance and/or customer behavior, with existing data and logically bridge gaps, if necessary. Operationalize the loyalty execution to achieve goals and maximize the customer experience
Drive automation and standardization of reporting to gather insights
Work cross-functionally with other departments to conduct ad hoc analysis and provide business insights
5+ years of marketing reporting experience in marketing, retail or a related field
Experience in marketing analytics and tracking of key trends
Experience working with Tableau preferred
Strong reporting skills
Exceptional proficiency in CRM systems, SQL, Microsoft Excel, PowerPoint and Access
Solid knowledge and understanding of relational databases and experience with data mining

Senior Systems Analyst CRM Systems Resume Examples & Samples

Systems Applications: Active member of a team who is responsible from design through implementation of programs ranging from easy through medium complexity. Responsible for implementing programs in a timely manner ensuring project objectives are supported. Member of a project team who works with other team members to transfer knowledge, ensures systems are successfully implemented within the appropriate time lines, and utilizes the Brooks Brothers Project Life Cycle. Responsible for ensuring clear and accurate communications/status reports are distributed in a timely manner. Responsible for ensuring accurate time reporting and solutions to the business
Technical Support: Responsible for ensuring that assigned applications function as designed and are available to users during business hours. Responsible for ensuring production issues are addressed in a timely manner and ensuring compliance to the Project Life Cycle and PCI/Security Standards
3+ years in software and solutions development in a variety of environments
Knowledge of CRM Systems Desired
Competent with Microsoft Office products
Strong SQL skills required
Some Java skills preferred
Excellent Communication and Project Management Skills
3+ years designing, developing, and implementing programs
3 + years experience working in a team environment

Analyst, CRM & Advanced Analytics Resume Examples & Samples

Analytics – analyze click-stream/browse data to optimize marketing strategies onsite and in other digital marketing channels
Data Mining analyses – including but not limited to, customer profiling and segmentation, purchase cycle and churn analysis, and cross-shop and category-affinity analysis
Weekly/monthly reporting – including but not limited to, campaign measurement and events analysis

Associate Analyst CRM Resume Examples & Samples

Learn and understand the CRM Support function and Global Tool for Acceptance and Continuance(GTAC)
Preparing Draft Assessments in Global Tool for Acceptance(GTAC) and Continuance on behalf of the engagement team of the respective EY Office
Maintaining daily work tracker
Formulates answers to client questions
Manages tasks and activities in a timely manner and is responsible for specific outcomes
Uses analytical and project management methodology and tools
Learns the firm structure, business strategies, service lines, and people of the firm
Builds a network of people within Q&RM and across the firm
Plans and organizes own work and keeps others informed of status and activities
Efficiency with MS Office Tools (Excel, Word, Power Point etc)
Good analytical thinking/ability to take decisions

Associate Analyst CRM Resume Examples & Samples

Understanding the end-to-end process of signing off / accepting a client and/or engagement for the EY offices
Performs initial review of submissions from engagement teams and evaluates completeness, accuracy and appropriateness of proposed transaction/requests
Provide administrative support
Generating reports and following up to ensure necessary action has been taken as per the given timelines
Formulate answers to client questions

Analyst, CRM & Advanced Analytics Resume Examples & Samples

Be the SME of all digital data sources such as browse data, all channel transactional data, product data, market research data, credit and loyalty data, 3rd party data
Conduct analysis using relevant data sources and launch data driven marketing programs that will allow HBC Digital to drive efficiencies across banners, maximize profitability, drive customer loyalty, and optimize promotional strategies
Participate in the strategic development of system capabilities within advanced analytics and modeling, data mining and database marketing
Assist team in development of fact-based strategic and tactical business plans for key marketing initiatives
Liaison with digital & store marketing partners to design and implement new marketing programs
Own relationship with IT-Data teams on behalf of marketing teams to manage new requests, enhancements and defects queues

Analyst CRM Resume Examples & Samples

Understand, analyse and document business needs and use the Salesforce CRM to convert them into workable, efficient and cost effective solutions that meet the needs of the business
Liaison with Business Managers and technical specialists to offer advice and direction regarding project requirements and support them in implementing them through CRM enhancements
Act as the subject matter expert for Salesforce - resolving system issues and conflicts

Senior Analyst, Crm-sas / SQL Resume Examples & Samples

Build and maintain recurring business-level reporting dashboards
Engage in short and long-term projects
Maintain quality of the data reporting history
Work with the internal teams to clearly identify the criteria needed for new reports and modifications to existing reports
Display actionable insights in a visually simple, easy to understand manner
Create, execute and monitor data quality assurance processes
Create and execute ad-hoc SAS/SQL requests for marketing, merchandising, and finance teams
Create new SAS/SQL processes according to company needs
Maintain data proper documentation for all infrastructure and coding efforts

Data Analyst, CRM Systems Resume Examples & Samples

Scope, build, and maintain data infrastructures for our CRM systems automation, including Salesforce.com development, email marketing platform integration, prescriptive analytics, lead scoring, and sales analytics
Gather requirements from partner sales and marketing teams to identify top priorities and then execute with technical best practices
Interface with other technology teams to extract, transform, and load data from a wide variety of data sources using SQL and scripting languages
Model data and metadata for ad hoc and pre-built reporting
Interface with business customers, gathering requirements and delivering complete solutions
Automate reporting and data visualization products to be delivered to marketers, sales representatives, and other non-technical stakeholders
Identify and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation
Identify and automate repetitive reporting and development tasks that save the business tangible costs
Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or a related field
Experience with Salesforce.com, Pardot, Marketo, or other CRM or marketing funnel systems
Demonstrated ability in ETL development, data warehousing, or similar skills
Expert in writing and tuning advanced SQL scripts
Knowledge of scripting for automation (e.g. Python, Perl, Ruby)
Working knowledge and application of commonly-used statistical methodologies
Master’s degree in Computer Science, Engineering, Statistics, or Mathematics
Experience working in very large data warehouse environments
5+ years of experience in a data engineer or BIE role with a technology company
Demonstrated ability to coordinate projects across functional teams, including engineering, IT, product management, marketing, finance, and operations
Experience with AWS technologies including Redshift, RDS, DynamoDB, and S3
Experience with Salesforce.com
Both technically deep and business savvy enough to interface with all levels and disciplines within the organization

Marketing Analyst, CRM Campaigns Resume Examples & Samples

Construct, preview, test and publish email jobs for Macys.com, Macy’s Wedding Registry, and Macy’s International Shipping emails
Set up and QA segments, filters, and complex flows for digital campaigns in advanced CRM tools
Work with team members to translate customer business rules into filter segments to ensure optimal list segmentation
Set up and QA campaign metadata for accurate campaign reporting
Assist in providing campaign response metrics and other post-performance insights to marketing strategy partners
Assist in communicating and troubleshooting CRM tool issues with CRM Systems team
Be the subject matter expert for Marketing Automation tools, lead training, identify and understand user issues, escalate system issues and request enhancements
Collaborate with cross-functional teams including Marketing CRM, Marketing Strategy, Creative, Site Merchandising, Content Engineering, and QA teams
Be the primary contact for Email Service Provider production and QA teams, managing status of daily campaign operations
Manage and improve email workflow by tracking all defects for creative process and late change requests and provide recommendations on reducing error rates to improve overall team productivity
Partner with other CRM team members to optimize targeting and execution approach for campaigns
Over time, gain greater involvement in new initiatives, customer experience management and process improvement
Additional responsibilities and projects as assigned
1-2 years of experience in digital/omni-channel marketing or project management
Understanding of email, Internet, mobile, and direct marketing methods
Proven analytical and problem-solving skills are a must
Familiarity with data types and metadata
Demonstrable computer skills and aptitude/passion for technology, including proficiency with MS Office and database applications are a must; past CRM software experience is a plus
Ability to identify, resolve and escalate issues, challenging the status quo when appropriate
Generating and maintaining Marketing Automation documentation as required
BA/BS college degree is required; concentration in Marketing is a plus
Ability to properly understand complex customer filters using logical and/any/all/or statements
Ability to manage shifting operational and project deadlines in a cross-functional, collaborative environment
Heavy focus on quality control and high attention to detail are essential to success

Senior Systems Analyst, CRM Marketing Systems Resume Examples & Samples

Support Marketing Managers with CRM insights and recommendations
Drive projects focusing on new user growth, mobile usage, and revenue - working closely with, product, engineering, and data teams
Work both on marketing products like emails (marketing, operational, etc.), push notifications, and mobile / SMS, and offsite marketing channels like SEO, SEM and Direct Mail
Lead the operational support for CRM systems and digital marketing functions on a day-to-day basis to ensure smooth functioning of email, SMS and digital marketing deployment activities
Use tools like Epiphany, SAS MO, Hadoop/Hive, Oracle, ETL, Python, Shell Scripts, Excel and many other internal tools to work efficiently at scale
Provide feedback on marketing strategy, including segmentation, marketing communication, and launch plans
Lead +/- 6 concurrent projects (typically 1 major, the rest medium to small projects) from development, QA, UAT and support standpoint
Track record of increasing responsibility in past roles
3 - 5 years software development experience (Any Programing Languages / Shell Scripting, ETL and SQL)
5 - 7 years as a Systems Analyst
Thorough knowledge of Data models, Data Modeling (Relational and Dimensional), Data Profiling and working with large data warehouse environment
Strong communication skills, attention to detail, and ability to manage a project or product
Ability to process and analyze complex data sets, and interpret them to make business decisions
SAS Customer Intelligence (SAS CI)
SAS Marketing Automation (MA)
SAS Marketing Optimization (MO)
SAS Visual Analytics (VA)

Analyst, CRM Resume Examples & Samples

Conduct complex database research projects, simulations and advanced data mining on large transactional databases
Assist with the development of recommendations, tactics and future testing based on analyses
Extract data from the company’s core business intelligence database using SQL or other methods and perform analysis that results in actionable business insight, in support of key business initiatives
Support all analysis activities that fall under the CRM group, which may include campaign analysis including ROAS, break-even analysis, developing predictive CRM models, determining effectiveness of pilots and promotions, developing dashboards for executive management
Pull together presentation ready PowerPoint decks with key findings and recommendations from raw data extracted from database
Effectively communicate key metrics to the Management Team
Identify key opportunities to grow the business
Review RFM, list selection criteria, file scoring and segmentation
Review customer database structure, query logic and data validation
Build and maintain a strong relationship with vendors and other internal client

Technical Analyst CRM Resume Examples & Samples

Design technical solutions with effort estimates and guidance for associated development work in the portfolio
Collaborate across IT and commercial business units to configure and deploy CRM capabilities globally
Contributes as part of a cross-functional team to the delivery of product enhancement releases against a prioritised set of requirements. Advises Technical Lead on work packages and delivers in a timely manner
Responsible for CRM solution integration into the sales and marketing ecosystem
Partner with technology vendors on solution architecture and product features
Drive continuous improvement of the Integrated CRM platform
Become fully conversant with MSD systems development life cycle methodology and understand regulatory and compliance needs relevant to CRM in the Life Sciences industry
Actively collaborate and share knowledge across MSDIT
MSc Degree or BSc Degree in a quantitative field such as Economics, Business Management, Marketing Computer, Computer Science (or similar)with 2-5 years’ experience in commercial (sales / marketing / CRM) environment
Motivated team player with excellent interpersonal skills
Minimum of 2-3 years’ experience working with CRM tools such as SFDC, Siebel, Veeva, SugarCRM, Cegedim
Strong analytical thinker and problem solving skills
Experience working independently and collaboratively within a geographically disbursed environment
Experience in writing technical documentations such as test scripts and technical specifications
Demonstrate experience of integrating email solutions into a digital ecosystem and be familiar with consent/opt-in management and customer segmentation
Development and configuration experience on force.com platform is a distinct advantage (Coding experience in Apex, SOQL, and Visual Force pages)
Working with major CRM package such as Sales Cloud, Veeva, Oracle on Demand, or Cegedim
Have participated in, or be familiar with, Agile (Scrum) project methodology and practices
Experience with cloud-based / SaaS solutions is a distinct advantage
Functional background and knowledge of sales business processes
Experience in Life Sciences would be of advantage

Senior Analyst, CRM Systems Resume Examples & Samples

Gather and document user requirements for CRM projects, workflows and related salesforce automation
Review and critique processes, recommending improvements
Provide detailed recommended solutions, including diagrammed processes and workflows, mocked-up screen shots, detailed keystroke scripts, etc
Write Project Charters and obtain customer sign-off on scope and scheduling
Deliver all information to Production Teams and monitor development
Document completed solutions
Help with SFDC configurable solutions
Help manage outsoured SFDC implementation partners
Bachelor’s degree in Business Admin or Computer Science
Minimum 3 years SFDC administrative experience
Thorough understanding of SFDC solutions and architecture
SFDC certification a plus (required within 6 mos. of filling the role)
Strong business analysis and problem solving skills
Strong documentation skills and attention to detail
Ability to understand existing processes, recommend improvements, align solutions with systems capabilities
Ability to communicate with both technical & non-technical personnel
Strong customer service skills to keep internal customers abreast of progress
Strong, cross functional team player
Ability to lead with confidence, through influence and example, in a matrix environment
Strong organizational skills, to manage multiple priorities
Highly independent, able to set priorities and make decisions in sometimes ambiguous situations

Data Analyst CRM & Analytics Resume Examples & Samples

*This position does not support sponsorship for employment visa status
Perform high-quality, accurate data analyses for various stakeholders in all business lines
Expertly extract, cleanse, and package data sets from various customer and marketing databases for the purpose of analytics projects
Develop a strong understanding of the data source and reporting systems and databases, and associated data relationships
Become the steward for assuring integrity & quality in the definition and production of analytics data
Maintain proactive and responsive communications with leadership and stakeholders
Develop sufficient documentations to allow team and processes to scale
Fluent in SQL, SAS and relational database such as Oracle and Teradata
Ability to query complex data warehouses and aggregate data for strategic reporting
Experience in report analysis and development using business intelligence tools such Tableau, Business Objects, and Microstrategy
Experience standardizing and transforming a variety of data sets to prepare them for analysis
Experience with Qualtrics and survey research a plus
Experience with Python, R, or another scripting language a plus
Understanding of quantitative & qualitative market research, customer segmentation, and brand measurement methods a plus
Strong team player with high aptitude, problem solving skills

Senior Analyst, CRM Solution Development Resume Examples & Samples

Proven track record delivering Microsoft Dynamic CRM solutions to customers
Leadership experience in a matrixed organization (strongly preferred)
Must have 5+ years of experience in delivering large scale Microsoft Dynamic CRM SD solutions to large enterprise clients
Established consulting expertise with 3+ years of experience

Data Analyst CRM & Analytics Resume Examples & Samples

*This position doesnot support sponsorship for employment visa status.***
Perform high-quality, accurate reporting/data analyses for various stakeholders in all business lines
Expertly extract, cleanse, and package data sets from various customer and marketing databases for the purpose of reporting/analytics projects
Become the steward for assuring integrity & quality in the definition and production of data
Identify automation and process improvement ideas and implement
1-2 years SQL experience
Strong project management skills and ability to quickly react to changing priorities and deadlines
Experience using business intelligence tools such Tableau, Business Objects, or Microstrategy, a plus

Senior Analyst, Crm Resume Examples & Samples

Mine large sets of data from LNE data warehouse or source systems using SQL for analyses such as efficacy of marketing campaigns from any-touch vs last-touch attribution, cross-channel subscription and shopping behavior, incremental revenue and incremental Customer Lifetime Value (CLV) opportunity through new or improved marketing channels, and other analyses that lead to actionable business insights. You'll first need to work closely with Business Intelligence (BI) team to understand where various sets of data are available, data schemas, data discrepancies
Perform deep-dive customer & campaign analyses for its fans, including buying behavior, response to marketing campaigns, email marketing, display ad retargeting, mobile app messaging and any other channels
Support and assist email and direct mail managers with segmentation/hygiene/export and campaign reporting where needed. Investigate & resolve data issues encountered by the team. Work with BI team to create automated and adhoc dashboards and reports for stores and CRM team
3-5 years of experience deriving insights through data and utilizing quantitative techniques to solve marketing or business problems, such as campaign analysis, a/b testing and program optimization
Deep expertise in email, web, and functional knowledge of online display, mobile, social media and search as well
Skilled knowledge of key analytics platforms, particularly Salesforce Marketing Cloud, Omniture/Adobe Analytics, Google Analytics as well as data visualization tools (Tableau, Domo)
Interpersonal and communication skills. Must be able to communicate effectively with external clients and internal cross-departmental partners
Prefer degree in quantitative field, such as Applied Math or Statistics, Behavior or Social Sciences, Operations Research, or Computer Science

Analyst, CRM Resume Examples & Samples

Conduct campaign performance analysis using SQL, Tableau, and R-Studio to derive insights and optimize campaign tactics
Create and present critical marketing-related analyses
Analyze response behavior and performance between segments of consumers, providing comparative analysis across time, segments and messages. Analyze response and performance between cells in various tests implemented across channels
Partner with data science team to enhance targeting and personalization
Excellent analytical skills with past experience in marketing analysis and personalization
Experience with R or other analytics tools preferred
Experience with SQL and big data
Experience with presentations
Ability to work independently in a deadline oriented environment
Ability to evaluate quantitative data sets and determine “big picture” implications required
Proficiency communicating research results in written, visual and verbal form required

Analyst, CRM Development Resume Examples & Samples

Some understanding of CRM or other business management software (Microsoft Dynamics preferred)
Some consulting experience working with external clients
Experience working with global/offshore teams

Associate IT Analyst, CRM Resume Examples & Samples

Technical Learning
Functional/Technical Skills
Learning on the Fly
Priority Setting
Planning
Process Management
Peer Relationships
Integrity and Trust
Ethics and Values
Listening
Patience
Dealing with Paradox
Personal Learning
Written Communication

Senior Enrollment Analyst, CRM Resume Examples & Samples

Evaluates the success of integrated marketing communications strategies
Prepares final reports and makes formal research-based recommendations for effective enrollment marketing and communications to the Division of Enrollment Management
Participates with salesforce upgrades, enhancements, customizations and additional integrations to advance Enrollment Management operations
Performs analysis and documents workflows and results in Marketing Cloud
Assists IT in translating business requirements into application functionality to support end user needs
Makes recommendations for Salesforce/Marketing Cloud to meet the business requirements of the enterprise
Develops, edits and maintains business process documentation for SalesForce/Marketing Cloud
Recommends, defines, and tests security roles for end users
Conducts training sessions to implement new or improved systems and procedures
Identifies potential areas where existing policies and procedures require change, or where new ones need to be developed and makes recommendations in these areas
Monitors the accuracy of data and recommends needed changes or improvements
Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting
Recommend and follow best practices with regards to system maintenance, configuration, development, testing, data integrity, etc
Design, document and test enhancements to Salesforce/Marketing Cloud custom objects, page layouts, workflows, alerts, reports and complex dashboards within Salesforce/Marketing Cloud
Research changes in upcoming versions of salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity
Creates custom reports, and dashboards
Complete regular internal system audits and prepare for upgrades
Participate in the evaluation, scope and completion of new development requests
Assist with user requirement sessions and document user requirements to address changing business needs
Contribute on the technical side of business projects and create solutions to meet challenges (including performing detailed analysis of technical and business requirements)
Work with Enrollment Management to establish suitable processes to support administrative, development, and change management activities
Successfully document / maintain documentation on application use and flow, and assist in developing training materials
Assist in training of new users, and grow the Salesforce/Marketing Cloud skill set across Enrollment Management
Communicate with team members and stakeholders regarding status, technical issues and creative solutions
Superior technical and analytic skills tied to salesforce systems
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
Bachelor’s degree in Business, Computer Science or related field is required. Master’s degree preferred
Experience as a Salesforce/Marketing Cloud administrator
Proven technical ability to design and implement new processes and facilitate user adoption
Strong understanding of salesforce platform, with knowledge about custom apps, objects, formula fields, workflows, custom views, and other content of intermediate complexity
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Previous experience working in a SCRUM or agile environment preferred
Any appropriate combination of relevant education, certifications and/or work experience may be considered

Systems Analyst, CRM Development Resume Examples & Samples

Ability to understand business requirements, translate them into technical solutions and execute project to deliver them
Provide support to the existing CRM solutions ensuring a consistent operation
Document and learn current plus new applications and systems that support the business and IT
Working with the Brands and Digital team to look for opportunities to leverage technology to achieve business unit objectives
Support technology strategies in alignment with the overall IT strategy
College diploma or University degree in the field of computer science or information systems
3-5 years experience in business and technical requirements gathering, analysis, modeling, project execution, documentation, and support
Experience working on a variety of Marketing solutions both cloud based and internally hosted
Experience with SaleForce.com, IBM InfoSphere and Micros Relate preferred
Strong technology skills, with hands experience either in complex application configuration or enterprise application development
Good technical knowledge of database modeling/design and SQL, Salesforce.Com development tools, development frameworks and methodologies (.NET, JavaScript, AJAX, XML, etc.), Application integration (Fusion, BizTalk, etc.)
Strong communication and relationship skills with the ability to communicate technical principals to non-technical personnel

Analyst, CRM Resume Examples & Samples

Bachelor’s degree required, preferred areas of study Marketing Operations or Information Technology
3-5 years of experience working in a Marketing Database Operations or Customer Intelligence function
Expertise in Customer Data Management, Customer Analysis and Customer Segmentation
Demonstrated experience in functional design of a multichannel loyalty program
Experience developing business and technical requirements for IT organizations
Strong process skills and structured analytical problem solving capabilities as well as ability to think creative solve problems
Knowledge of applicable data governance and hygiene best practices, as well as data privacy practice and laws
Ability to manage across organizational boundaries and lead cross functional initiative
Self-starter; entrepreneurial spirit and capabilities
Experience at a retail company, with an interest in Beauty industry
Highly detail- oriented, particularly related to reviewing and managing large amounts of data
Interested in, committed to understanding, the end use of customer data in marketing, retail and DTC initiatives
Strong logical thinker and decision¬ maker, and ability to synthesize data and other information to support decisions
Expert knowledge in utilizing advanced Excel spreadsheet capabilities by which to conduct analyses; collecting data from a variety of resources; designing charts and graphs for presentation purposes; performing statistical and substantive analyses of large amounts of data
Proficient in MS Excel, SQL, Access, Word, and PowerPoint
Must be comfortable working in areas of ambiguity and with direction from cross functional leads
Ability to deliver feedback in a coherent, respectful, and professional manner
Basic project management skills in terms of defining and identifying required deliverables within expected timelines
Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others
The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions and needs

Associate IT Analyst, CRM Resume Examples & Samples

Written and oral English skills in a technical environment
Analytical skills and aptitude for logical thinking
IT & computing skills
Ability to follow detailed workflow and instructions
Ability to participate in a team environment

Associate IT Analyst, CRM Resume Examples & Samples

Fresh Graduate
Knowledge in ERP systems such as Oracle CRM or similar Sales and Marketing system
Knowledge in Microsoft Office tools (MS Word, Excel, PowerPoint, and Visio)
Knowledge in data administration, manipulation and warehousing for data validation and organization
Knowledge with relational databases and SQL queries

Systems Analyst, CRM Resume Examples & Samples

Work with business analysts and users to understand their business processes and requirements
Responsible for the SFDC configurations and customizations needed to deliver the desired solution
Develop or enhance custom objects, Visual Force pages, APEX classes, triggers and services, reports, dashboards, and workflows
Perform administration of the Salesforce.com instance, manage fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, email notifications, custom buttons/links, etc
Understand, maintain, and enhance business processes that are implemented in Salesforce.com
Manage ongoing support requests and administrative needs of users
Perform data hygiene and best practices by performing routine maintenance
Ensure data security is enforced by the use of roles, profiles, and sharing rules
Assist users with report design and management
Prepare project documentation including technical specifications and unit test scripts
Perform unit testing and fix any defects. Support the user acceptance test activities
Configure working prototypes in a development sandbox if required, and validate and refine prototypes
Create Change Sets and deploy from the development sandbox to the fulldata sandbox to production
Clearly communicate project status to key stakeholders throughout the development process
Leverage comprehensive understanding of salesforce.com products and platform to provide relevant adoption and technical recommendations on solutions and enhancements customized to customers’ business needs
Work with various functions and end users to identify, document, and communicate standard business processes
Work with management to identify new and creative opportunities to leverage the data to support additional business processes or functions
Must have excellent written and verbal communication skills, and strong analytical ability
Demonstrated organizational skills and detail orientation with ability to multi-task in a fast-paced environment with competing priorities