CRM Lead Resume Samples
4.9
(126 votes) for
CRM Lead Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the crm lead job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
KL
K Lowe
Kylie
Lowe
380 Ricardo Roads
Dallas
TX
+1 (555) 643 7019
380 Ricardo Roads
Dallas
TX
Phone
p
+1 (555) 643 7019
Experience
Experience
Detroit, MI
CRM Program Lead
Detroit, MI
Denesik, Lakin and Schaden
Detroit, MI
CRM Program Lead
- Develops and implements CRM solutions coordinating applications across the enterprise or its units/departments
- Perform multiple tasks under aggressive timeframes and competing deadlines
- Oversee the development of professional level technical and non-technical documentation as well as and training to internal and external customer CARE agents
- Manage relationship with marketing automation vendors to understand application roadmap, planned enhancements and updates
- Provide first line response for CRM related issues during implementation
- Manage projects from initiation through delivery and production support
- Work closely with technical services team to define and implement new functionality and product offerings based around the SaleForce / CRM platform
Phoenix, AZ
CRM Team Lead-oahu
Phoenix, AZ
Schmidt-Towne
Phoenix, AZ
CRM Team Lead-oahu
- Develops, coaches and assists in training Quality Assurance team and proper document procedures
- Provides technical assistance, support and advice to owners regarding the product and services associated with ownership
- Provides managerial support for the administration of the Owners referral program
- Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks
- Liaisons with Sales, Contracts, HGV Corporate and Hospitality departments as well as identifies improvements through process reviews
- Follows up with Corporate Contracts in regards to all client paperwork
- Manages product "lifestyle memberships" between owners and institutions
present
Dallas, TX
IT Americas CRM Lead
Dallas, TX
Jacobs LLC
present
Dallas, TX
IT Americas CRM Lead
present
- Work globally within team to foster creativity, innovation and successful project delivery
- Stays abreast of current and emerging trends in the IT and Healthcare environment
- Building Solutions that can be leveraged or reused across the organization
- Lead cross-functional projects within IT and within the assigned business groups
- Responsible for all system updates including testing, validation, acceptance and deployment activities
- Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives
- Ensuing timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA’s related to system uptime, data loads, etc
Education
Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
California State University, Fullerton
Bachelor’s Degree in Marketing
Skills
Skills
- Developing and continually reassessing a set of strategies to drive profitable growth
- Work with the marketing, product and content team to create a roadmap of initiatives to enable the defined strategic and branding goals for CRM
- Developing updates and communication for internal stakeholders
- Building campaigns, testing and optimizing channels to hit internal KPI goals
- Daily, weekly, monthly and quarterly KPI reporting
- Coordinating with CRM based channel owners to ensure consistent messaging across multiple platforms
- Continuous improvements in performance through testing
- Targeting, content creation, and measurement of multiple daily campaigns across channels such as emails, push notifications and onsite marketing
- Working closely with Amazon partners to drive placement and awareness of Woot brand
- Communicating performance and status to various stakeholders
15 CRM Lead resume templates
Read our complete resume writing guides
1
CRM Business Lead Resume Examples & Samples
- 50%: CRM Release Management & Roll Outs
- Functional Solution Planning and Development - researching, writing, refining and validating functional requirements
- Technical design guidance – supporting technical teams in development of technical requirements
- User Acceptance Testing – writing and executing UAT scripts
- 50%:Communication & User Support
- Supporting end-user service requests, delivering documentation, and building support processes
- Provide customer service to users through Q&A and issue resolution
- Collaborate and communicate with stakeholders regarding changes and issue resolution
- Creating training materials and coordinating training delivery
- 5-10 years’ experience in the Pharmaceutical/Life Sciences industry and/or related systems (CRM, Salesforce.com, Veeva)
2
Engagement Lead-crm & Digital Consumer Resume Examples & Samples
- Provide CRM/ Digital Consumer Engagement thought leadership to GIS & lines of businesses
- Provide CRM/Digital Consumer Engagement strategic direction, consulting and recommendations to senior managmeent to future product direction
- Provide leadership and subject maater expertise in support of functional efforts to implement business solutions utilizing respective IT products
- Partner with Senior management in solutioning effective and valuable Digital Consumer Engagement services to establish product strategy to meet enterprise goals
- Establish basic Digital Consumer Engagement/CRM plan and strategy consistent with company objectives and generally accpeted principles
- Gather Requireements and Develop & implement Digital Consumer Engagement/CRM solution in line with the Retail COE group
- Lead IT projects through matrix management, in the initiation, planning, execution, control and closing of multiple projects with clarity on deliverable milestones
- Responsible for multiple project outcomes and strong influence Digital Consumer Engagement/CRM execution and implementation process by applying the latest digital social techniques such as WeChat, LINE, KaoKaoTalk, etc
- Keep abreast of Digital Consumer Engagement/CRM best practie and mentors and coach members all across enterprise. Determine product direction, strategy and future use based on knowledge of industry
- Collaborate with other domain experts/product owners to facilitate and achieve synerg from and enterprise architectute point-of-view
- Establish and lead roadmap development for Digital Consumer Engagement/CRM, including processes/procedures
- Develop monitor and sustain metric to assess Digital Consumer Engagement/CRM suite performance against Best-in-class measurements
- Develop the Process and Data needs that support the CRM domain by working with relevant Enterprise Architecture stakeholders
3
Dynamics CRM Tech Lead Resume Examples & Samples
- Working with the Business Analysts to understand client requirements and advise on appropriate
- Designing MSCRM 2011, 2013, 2015 and 2016 solutions, working with Cognizant
- The primary duties of the role is undertaking the design and guiding/monitoring the
- Billability - meeting billability targets
4
Cts-outlook CRM Lead Resume Examples & Samples
- Creating new ideas, discussing options with Dev manager/BA teams to come up with efficient technical planning/strategies for optimal stability and performance of multiple CRM systems
- Contribute to Architecture, design and keep abreast of both business and technology trends, innovations, and developments in the Java/GUI space
- Providing technical leadership and mentoring of the team, managing high quality software development. Create a work environment that encourages team members to contribute and do their best
- Identify the drivers, strategies and needs of clients from a technology perspective and puts in place plans to address
- This role involves working on multiple projects simultaneously and is an excellent opportunity to gain exposure to CRM/Sales domain
5
CRM Transformation Lead Resume Examples & Samples
- Work closely with the Director, CRM to identify and execute against opportunities to align plans, programs, and investments to best achieve the top CRM priorities, and support highest business priorities
- Serve as the liaison to functional CRM teams, including Service CRM, Sales CRM and Clinical CRM
- Develop strategic direction for CRM consulting practices under their responsibility to drive achievement of enterprise goals
- As a trusted advisor to the business, responsible for creating effective & strategic direction for consumer through the value our CRM systems and tools
- Provides a well-rounded business management background with excellent leadership skills, and a good working understanding and proven track record in the business development process
- Demonstrates excellent consulting and mentoring skills and is masterful at understanding the importance of balancing the strategy and delivery aspects of managing a consultancy practice
- Successfully create effective & strategic direction and integrated roadmap creation for consumer with our CRM solutions, systems and tools
- Work collaboratively with other functional leaders to drive the top line priorities
- Understanding of the effect of CRM implementation on business processes, people, etc. and experience with business case methodologies
- Ability to drive decision making, navigate the organization, and build strong relationships
6
CRM Solution Lead Resume Examples & Samples
- Manage the architecting, planning, designing, building and implementation of IT services including new development and major enhancements to existing systems
- Deliver committed portfolio of projects within agreed constraints, ensure that the transitioned services have been developed to meet Operational and Service Level Requirements
- Assist in the definition of project scope, objectives and specifications, involving all relevant stakeholders and ensuring technical feasibility
- Produce regular project status reports, and present them to the various project committees/instances (constantly monitor and report on progress of the project to all stakeholders). Report and escalate to management as needed. Project evaluations and assessment of results
- Manage changes to the project scope, project schedule, and project costs. Ensure compliance with standards and existing methodology as well as deliverables’ quality. Prepare and lead training activities. Create and maintain comprehensive project documentation (included users’ guidelines and training materials)
- Serve as point of escalation, review and approval for key issues and decisions for all Solutions Development domains
7
Lead Bsa-crm Implemenation Resume Examples & Samples
- Minimum 10 years of well-rounded analysis experience in business systems analysis, design and redesign/improvement
- Experience working with stakeholders in an agile development environment to define requirements and reach consensus on the methods, outputs, resources, and timing of the process architecture and execution work
- Demonstrated experience with CRM software (Salesforce, MS Dynamics, etc)
- Experience running meetings, facilitating group work sessions and providing project management support
- Proven ability to lead a diverse group towards resolution when faced with an ambiguous situation
- Strong quantitative and analytical problem solving skills
- Bachelor's Degree in Business, Management or a quantitative field
- Financial Services experience
8
CRM Product Lead Resume Examples & Samples
- Understand customer needs and support the existing CRM Portfolio of Work
- Manage the internal CRM landscape and understand the evolving external one
- Own, develop and communicate the CRM program vision, (near-term) roadmap, increments and on-going backlog
- Build trusted relationships with key stakeholders in Distribution, including Product owners
- Scope, triage and facilitate prioritisation of work
- Validate customer needs and actively manage fit-for-purpose and user acceptance
- Actively participate in key ceremonies, including Sprint planning, demo’s and retrospectives
- Build and develop high-performing multi-functional teams, driving ownership, engagement and excellence
- Manage CRM Products in eco system of Web, Digital, Intranet and Client reporting
- Has led transformational, complex CRM initiatives
- Has had experience in Agility and Agile IT delivery
- Has managed Stakeholders at all levels of seniority
- Has led and managed high-performing teams, both directly and indirectly in a matrix environment
- Has managed Change across functional and geographic boundaries
- Has had exposure to Asset management, other financial services beneficial
- Has delivered third party solutions, either directly or through third party integrators
- Has managed RFP processes and vendor selection
- Is passionate about CRM and developing its wider vision within the firm
- Can translate Business strategy in Technology solutions and vice-versa
- Understands the software development life cycle / concepts & practices required to implement effective information systems and Products
- Can make sense of complex Technology architectures, including integration and can coordinate dependencies and Integration Testing
- Has Agile qualifications, APMP or PMI useful
- Has excellent working knowledge of MS Office, particularly Excel and PowerPoint
9
CRM Lead, India Growth Resume Examples & Samples
- 8+ years experience creating and launching email, SMS, and Push Notification campaigns in India using a leading ESP such as ExactTarget, Responsys, CheetahMail, Campaign Monitor, or similar platform
- Strong familiarity with CRM or some other form or database management
- Strong familiarity with direct customer communication platforms leveraging SMS, Push Notifications, and Social Media to customers in India
- Complete written and verbal fluency in English. Any other major Indic language(s), such as Hindi, is a plus
- Preferred: Proficiency with HTML/CSS for email
- Preferred: Proficiency with SQL and data manipulation in Excel
- Experience creating and sending large-scale email, SMS, and push notification campaigns
- Bachelor’s degree or equivalent experience
- A self-starting attitude—ready to seize opportunities to make an impact without needing to be told
10
CRM Lead Analyst Resume Examples & Samples
- Collaborate with other members of the SAP Global Delivery Group to implement and support solutions
- Configure CRM modules as required for SAP project implementation
- Possess strong coordination skills and a cooperative approach to problem solving
- Document business requirements; functional description and program specifications of the business solution in the CRM area
- Confirm with the Project Manager, Business Process Integration group and/or end user that the solution meets the business requirement
- Provide support and/or consultation on any production application in the CRM area of responsibility
- Work with software vendors and external application resources in cases where the business solution requires it
- Minimum of 5 years experience configuration and implementation of SAP CRM solutions
- Experience with Fiori
- Capable to debug, run system traces and understand the results in both ABAP and BOL layer
- Automotive industry experience – specifically relating to document and label standards
- Excellent SAP technical expertise (SAP certification preferred)
- Implementation and/or support experience in a global environment is highly preferred
- BW integration (CRM Extractors) knowledge
- Candidates must have the ability to manage multiple priorities concurrently
- Experience working with a very formal change control process
- Ability to review functional and technical specifications and make recommendations for improvement prior to development
11
Senior CRM Functional Lead Resume Examples & Samples
- Experience of working on mid-sized CRM/XRM implementations
- Experience of using Dynamics CRM platform to develop bespoke client solutions
- Ability to assist in the definition of the client’s entity relationship model and alignment of this to Dynamics CRM
- Knowledge of Dynamics CRM application and platform configuration / customization capabilities and constraints
- Excellent communications, written and oral and ability to communicate complex concepts
- Effective facilitation of team and customer meetings
12
CRM Lead Developer Resume Examples & Samples
- Perform hands-on development work to customize, configure, maintain and troubleshoot BCG’s Microsoft Dynamics CRM platform and related tools
- Manage/maintain the codebase and architecture for CRM and CRM-related applications
- Research, identify and implement enhancements that improve the functionality and performance of the tools or decrease costs and maintenance
- Team with vendor partners to deliver features and functionality, with ability to influence/direct external developers in architecture principles, design, code reviews and technical improvements
- Have primary responsibility for Level 3 support
- Drive for continual improvement of team processes, including version control, process control, backup management, documentation, requirements gathering, etc
- Deliver strong technical organization and documentation
- Ensure the technical health of the application portfolio, quality of the program code standards and operational effectiveness from a technical standpoint
- Deliver expertise in the planning and design of application changes (including upgrades), and on delivery and deployment processes
- Manage deployments to production and test servers
- Triage incoming support tickets and escalate to other IT groups as needed
- Liaison with key stakeholders to ensure timely handling of support tickets
- Assist in configuring Dynamics CRM, data synchronization processes and other integrations
- Build and maintain strong relationships with external vendors, both onshore and offshore
- Work with other IT groups (Infrastructure, DBAs, Security, etc.) to ensure optimal set up and management
13
Lead Digital / CRM General Medicine Resume Examples & Samples
- Coach and manage hub team members; flex team resources to deliver on priorities laid out by Multi-Channel Marketing Partners
- Ensure quality output while building capabilities of hub team members
- Proactively stay abreast of innovative internal and external tactics and tools in order to push thinking of marketers and Multi-Channel Marketing Partners
- Contribute to tactic execution during peak periods and on critical projects
- Partner with Commercial Analytics and Insights to improve data-driven decision making for evaluation of expected ROI of new tools / approaches
- Partner with Agency Management to monitor agency usage across brands. Drive consistency in usage to ensure efficiencies of execution and scale
- Partner with Multi-Channel Marketing Partners & Marketing Leads to improve cooperation & manage conflicting priorities
- Extensive experience in both marketing design and marketing execution
- Understand CRM management, Veeva, and the interworkings between sales and marketing
- Look for new innovative ideas from within pharma and outside the organization to meet the needs of our customers, both internal and external
- Demonstrated ability to manage a team of individuals across a wide range of disciplines
- Ability to understand and leverage analytics to drive decision making and innovation
- Strong leadership skills with a demonstrated capacity for people development
- 8 years experience with increasing responsibilities in sales, marketing, managed markets or related commercial function
- Healthcare related experience or digital experience in consumer packaged goods, financial services, digital agency, or other industries
- 3 years experience with digital, managing interactive and/or relationship marketing strategies
- Understanding of the brand strategy development process
- Ability to influence others without authority
- Budget ownership
- 6 years experience with digital, managing interactive and/or relationship marketing tactics
- 4 years pharmaceutical marketing product management experience
- Digital experience in consumer packaged goods, financial services, digital agency, or other industries
- Strategic Thinking – possesses a vision for the portfolio of brands at Takeda, able to build a plan and execute to achieve
- Analytical – ability to use logic and analysis to solve ambiguous / complex business problems
- Business Acumen – ability to make sound business decisions by having a strong understanding about business, finance, and risks/benefits of decisions
- Marketing techniques – deep understanding of pharmaceutical marketing methods, tools and concepts (e.g., market research, advertising, public relations, media placement, etc.)
- Leadership – ability to inspire and empower others to be at their best and deals with corrective actions in a manner that inspires accountability
- Executive Communication – ability to clearly and succinctly communicate (verbally/written) in a persuasive and appropriate manner at the executive level
- People Development – ability to set priorities, develop roles and responsibilities, and manage staff. Ability to assess strengths and weaknesses of staff members and provide suggestions for improvement
- Deep project management experience
14
CRM Business Lead India Resume Examples & Samples
- Ability to gather analytic requirements, design and build custom tools and deploy them to end users
- Pipeline, Quotation Management, Lead generation, Activity trends, closed business, sales team performance, forecasting and incentive
- Highlight Critical focus areas, to Business and Leadership for Business Development
- Facilitate SFDC, SIP and Incentive initiatives
- Forecasting process enablement –understand & act as link between Operations, Business & Finance
- Works to lean out to maximum effectiveness, the report generation process, through automation and centralization
- Domain Expertise in QlickView/Tableau etc. tools for Analytics, Financial Reporting, Operational, Sales & marketing etc
- Work for Sales Operations as regional interface develop leading indicators and trending analytics to increase performance effectiveness. Look for ways to integrate into current processes
- Drive Sales Operating System along with Tier Meeting
- Synthesize data from multiple sources to provide analysis of findings and recommendations on driving optimization strategies and tactics to Optimize business risks
- Support the development of and monitor ongoing operational metrics; perform ad hoc analysis as necessary
- Monitor, analyze and report on key sales metrics at a District, Regional Level
- Sales Activity tracking and Customer connect initiatives for the region
15
CRM Lead Asean Resume Examples & Samples
- Act as coordinator of regional and global program implementation, including task scheduling, meeting setup & notes and assisting Sales or Marketing with program execution
- First Interface to user for the SFDC technical & operational Trouble shooting
- Develop and maintain design documents for solutions by translating business and data requirements into functional specifications
- Test and conduct user acceptance testing of patches and updates for production readiness
- Build and manage custom objects, page layouts, workflows, and alerts as required * Build, Manage & Maintain ‘Chatter Groups’ external & Internal Interface
- Maintain communication with greater Honeywell HSF SFDC support team
- Provide support for other Sales operating System Implementation in SFDC as needed. * Analytics & Log Issues highlights & Key Support internal ‘support mailbox’ for Salesforce.com
- Salesforce.com or other CRM administration and configuration experience (3 – 4 years)
- Strong experience with ERP/CRM systems and process best practices
16
Dynamics Crm-web Lead Resume Examples & Samples
- 2) Performs software coding, testing, debugging, documentation, and installation tasks for on-line processes in accordance with industry best practices and specific internal procedures and standards
- 3) Responsible for task identification, work effort estimates, and work schedules for development and maintenance activities
- 4) Lead the analysis, design and definition of efficient, cost effective application solutions which support client business processes and functional requirements. Specifically you will partner with both business clients, development team and inter-departmental teams within the KP-IT community (e.g. database development, network support, help desk, client training) to ensure deliverable commitments are met
- 5) Conducts analysis of client business processes and functional requirements and prepares appropriate documentation to communicate and validate the information
- A minimum of 8 years of Web support including planning, design, development, testing, installation and maintenance of Web environments and/or portals, sites and applications
- 1) Recent hands on experience with Dynamics CRM configuration/development, SSRS reports
- 2) SQL Server knowledge including data modeling, stored procedures development and debugging
- 3) 5-7 years of software engineering/development experience
- 4) Minimum three (3) years’ experience in MS Dynamics CRM
- 5) BS or MS in Computer Science or related fields
- 6) Experience of source control system such as RTC, VSS or StarTeam
- 7) Ability to think independently and work together with a team
- 8) Ability to document and communicate ideas and designs effectively
- 9) Experience working in Agile Development teams
- 10) Experience in C#, .NET, ASP.NET, AJAX, XML/XSLT
- 11) Health Insurance industry knowledge
17
CRM Lead Resume Examples & Samples
- Work with the marketing, product and content team to create a roadmap of initiatives to enable the defined strategic and branding goals for CRM
- Targeting, content creation, and measurement of multiple daily campaigns across channels such as emails, push notifications and onsite marketing
- Coordinating with CRM based channel owners to ensure consistent messaging across multiple platforms
- Building campaigns, testing and optimizing channels to hit internal KPI goals
- Daily, weekly, monthly and quarterly KPI reporting
- Developing updates and communication for internal stakeholders
- Continuous improvements in performance through testing
- Developing and continually reassessing a set of strategies to drive profitable growth
- Working closely with Amazon partners to drive placement and awareness of Woot brand
- Communicating performance and status to various stakeholders
- Bachelor's degree in marketing, statistics, business, computer science or a related discipline
- 3+ year experience in email or database marketing - Strong understanding of customer segmentation - Strong analytical skills with a bias towards understanding customer behavior
- Familiarity with using email marketing tools (mailchimp, sonar internal proprietary)
- Strong understanding in cross channel relationships
- Ability to use excellent business judgement and an ability to think strategically
- Basic proficiency in excel
- Master’s degree Math/Statistics, Economics, Computer Science, Business, - Experience in running paid or social marketing
- Brand marketing experience especially in relation to direct marketing
- Bachelor’s degree in marketing, business or similar field
- Ability to generate ideas and solve problems independently and consistent with Woot’s core principles and position in the marketing segment
- Intermediate proficiency in SQL or ability to learn
18
CRM Business Process Specialist DGG Sales Lead Resume Examples & Samples
- Developing sales business processes for effective and efficient utilization of CRM and other tools
- Engaging the sales management to guide continuous sales channel improvement utilizing existing and new business tools
- Partnering with the Polaris leads to provide accurate and timely reporting
- Managing CRM maintenance activities including territory and organizational setup, user setup, and user training
- Representing AFO on WW projects to ensure that project deliverables meet AFO business requirements
- Acting as the first point of contact for CRM, Reporting, and Quoting questions for AFO DGG sales
- Partnering with other team members, IT, and global operations to drive CRM process continuity across business channels
- Bachelors or Master Degree
- 2+ years of relevant experience
- Ability to work independently to plan, prioritize workload, and solve problems
- Demonstrated knowledge and experience of SAP CRM & SAP ECC
- Demonstrated knowledge and experience of Business Intelligence tools
- Ability to quickly develop and deploy tools needed for business growth
- Ability to utilize Excel or Access to generate custom analytics
19
CRM Test Lead Resume Examples & Samples
- Total CRM Testing experience of 6 + years and APTOS CRM experience is preferred
- Building CRM Integration Test Strategy, Plan. Involve in Test Design ,Test execution. Get Signoff from customer on Testing Documents. Reporting. Support business during UAT
- Experience in working multi-vendor model
20
Lancôme, Omni Channel CRM & Loyalty Lead Resume Examples & Samples
- 5-10 years CRM and/or Direct Marketing experience, preferably in a Retail, CPG or Consumer Service industry
- Proven experience driving large scale customer acquisition programs through direct response, loyalty and also branded experiences
- Proven record of partnering cross-functionally to create personalized customer experiences
- Loyalty program management experience preferred
- Exposure to data-driven media strategies, programmatic media, and multi-channel CRM programs
- Brings a consumer-centric mindset to all projects
- Creative thinking and exceptional analytical skills; experience conducting CRM campaign analytics and consumer research to inform marketing decisions
- Ability to multi-task
21
CRM & MDM Capability Lead Resume Examples & Samples
- Direct the design, development and implementation of CRM and MDM business capabilities, technologies, and related infrastructure platforms
- Take an active role in developing CRM and MDM strategies and projects
- Lead CRM and MDM architecture and deployment across enterprise based on current and future business capabilities
- Utilize enterprise principles in building quality platforms either by leveraging custom components or commercial solutions
- Refine the direction of the platform and develop roadmaps and timelines for enhancements
- Collaborate with Commercial functions in leveraging the CRM and MDM platforms to enable customers journey and contact strategies; work with IT Functions, Commercial Operations, Marketing and Business leaders to identify opportunities for enhanced engagement
- Facilitate CRM and MDM Steering Committee meetings with key stakeholders to prioritize requests and review any service issue(s)
- Evolve the operations and support model, increasing capability and reducing cost
- Expand core capabilities to new channels including but not limited to mobile, interactive media, customer interaction, etc
- Manage technical team of CRM and MDM experts and architect
- Manage team budget and vendors
- B.A. or B.S. /M.S. in Computer Science or relevant discipline
- 8+ years of experience implementing CRM and MDM solutions at an enterprise level
- Experience in pharmaceutical industry required particularly in a Commercial function
- Enterprise experience delivering commercial capabilities utilizing internal teams and distributed groups
- Experience translating technical information in to easy-to-understand business concepts
- Expert level understanding of CRM systems and Master Data Management
- Experience / Certifications with Salesforce.com and/or Veeva CRM are preferred
22
Wroclaw Team Lead for CRM IB BoW Resume Examples & Samples
- Exposure to a wide variety of products across the Investment Bank
- Opportunity to develop understanding of risk business processes and systems
- Project experience including analysis, testing and implementation
- Systems experience potentially including, JIRA, and in-house credit risk systems
- Good university degree
- 7-8 years of relevant work experience in Financial Institutions required
- Proficient analytical skills, numerically competent
- Experience managing a team of 5-10 business analysts
- System implementation/projects and testing experience
- Knowledge of Credit Risk Management concepts, Credit Approval process workflow, Risk Appetite principles, Limit Monitoring and Exception Management
- Prior experience coordinating across different functions with an Investment Bank (FO, CRM, IT, Credit Risk Reporting, CFO) desired
- Understanding of business processes, financial products and regulatory requirements (eg. IHC, CCAR, BCBS IOSCO, IMM, SACCR) desired
- Issue tracking and resolution
- Good SQL skills
- Proficiency in MS Excel
23
Team Lead for Sales, CRM & After Sales Resume Examples & Samples
- Manage and lead a combined team of onsite, nearshore and offshore professionals
- Accountable for KPI’s and SLA’s in regards to Application Maintenance
- Balance demand/supply on work across Incident Management, Minor Enhancement & Projects
- Internal and external stakeholder management
- Network globally within Accenture and bring the best of Accenture to the client
- Take an active role in innovation and continuous improvement
- A minimum of 6 years of documented SAP CRM, SD and/or AFS experience
- Minimum 2 years of experience with managing a multi-cultural organisation
- Documented project experience in at least one full-project lifecycle
- Ability to work on both operational, tactic and strategical levels
- Ability to meet travel requirements in Denmark and internationally
- Previous experience from a similar position will be an advantage
- Functional and customizing skills within CRM or SD will be an advantage
- SAP Certification will be an advantage – especially for new technologies within Sales & CRM
24
IT SAP Lead-crm Resume Examples & Samples
- Bachelor's degree or equivalent
- Minimum 8 years of working experience with SAP
- Minimum 5 years of experience as an SAP CRM lead
- Minimum 3 years of SAP CRM functional lead or comparable SAP experience within an SAP-centric production support environment
- Minimum 1 full life cycle Implementation in SAP CRM
- MInimum 2 years of SAP ABAP experience
- Minimum 1 year of process improvement experience for operational support systems
- Experience communicating technical and business issues/solutions to all levels of management
- Experience in complex SAP environments, supporting multiple SAP components; bringing different areas of CRM together through the integration of SAP’s (BW, ECC, Event Manager, mobile platform) and the SAP ERP software solutions, preferred
25
Lead-crm Operations Resume Examples & Samples
- Reviewing Online Videos/ADs
- Help updating contents on a popular social media platform
- Audit of content received and sharing for Social Media Upload
- Proficiency in Required Langauge Language
- Excellent command over verbal & written English Language
- In-depth knowledge of current affairs, social media platforms and related specific policies
- Prior experience in Social Media exp. preferred
- Mature & analytical
- High on people connect and engagement
- High on Technology
26
CRM & Customer Experience Analytics Lead Resume Examples & Samples
- 10+ years of experience in advanced analytics or analytics related field; demonstrated examples of driving impact from advanced analytics in ‘big data’ environments
- Experience driving CRM, customer engagement and CRM analytics (LTV, segmentation, driver analyses) at scale
- Experience building out and managing large, high performing analytics and marketing teams
- Experience in healthcare a plus
27
CRM Technology Lead Resume Examples & Samples
- Programming languages
- Information security management
- Application testing
- Business process modeling
28
Distribution CRM Capability Lead Resume Examples & Samples
- Product Management Experience in Global Salesforce CRM or equivalent include mobile apps
- Experience partnering directly with internal business partners, ideally within Asset Management
- Is technically minded, with a desire to keep abreast of technological, regulatory and other environmental changes impacting financial services
- Ability to influence team members across organizational boundaries
- Knowledge and experience of using Agile methodologies (SAFe ideally)
- Knowledge and experience of developing technology solutions, both in house developed bespoke applications and commercially available off the shelf solutions
- Strong communication skills, experience managing relationships with board level stakeholders
- Ability communicate how the work [features and stories] delivered by the Capability teams contributes to Epics and, ultimately, the strategy of the firm
- Ability to produce and communicate effective and insightful thought leadership on technical and business topics
- Excellent command of the English language, both written and spoken
- Certified Safe Agilist (SA)
29
Application Lead, CRM Resume Examples & Samples
- The ability to establish credibility quickly with Business Units as well as IT partners as a passionate change agent with good managerial skills
- Must be familiar with systems scope and projects objectives to ensure design, build and test of a robust system
- Understand the strategic direction to ensure that new features and functions are implemented to conform to state strategies and business needs
- Able to influence scope and direction of initiatives across multiple levels of management and all organizational boundaries
- Strong business acumen and leadership experience
- Proven ability to influence and interact effectively with STG and Business leaders
- Ability to influence and manage The expectations of clients, team members, management and external groups
30
Ibanking CRM & Data Lead Resume Examples & Samples
- Service Oriented Architecture – APIs, Microservices, Messaging, Caching
- Data – Oracle, Informatica, Mongo, Pentaho, Nifi, Hadoop, Spark
- Business Intelligence – Cognos, BusinessObjects, QlikView/QlikSense, Tableau
- Web – Java technologies incl. Spring, Hibernate, Vaadin, Javascript HTML Frameworks (e.g. React, Angular, Node.js, OpenFin)
- Desktop – Microsoft .NET technologies, MS Office plug-ins
31
CRM Solution Architecture & Adoption Lead Resume Examples & Samples
- Be a Salesforce.com subject matter expert
- Translation of business requirements into well architected solutions, leveraging Salesforce.com and GCRM best practices
- Oversight of technical design sessions
- Ownership of technical solutions on strategic projects
- Creation and enforcing adoption framework
- Tracking of adoption metrics across all instances
- Adoption acceleration planning and implementation
- Effectively and efficiently handle a high volume of inbound inquiries in a customer focused role
- Possess and maintain expertise with Salesforce products and services
- Effectively engage with key customer contacts from the C-Level, sponsors and project resources
- Document in detail all interactions with customers with high level of accuracy
- Effectively articulate complex information to a variety of technical and non-technical customers
- Strong written and verbal communication skills in (across multiple languages is a plus), executive level presence and experience in facilitation
- Collaborative and consultative work style
- Ability to drive transformational approaches and link value-added business processes with product/technical solutions
- Demonstrable CRM application experience, or experience with products and/or processes related to sales, customer service and marketing,
- Work with business and IT to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- 5+ years’ CRM experience working on building scalable software solutions
- Ability to learn quickly in a highly dynamic environment
- Strong background in design and development of enterprise systems as part of a complete software development lifecycle
- Ability to establish credibility with business and IT constituents quickly
- Ability to motivate people, instill accountability and achieve results
- Agile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly
- Demonstrated ability in strategic thinking and identifying key business issues and opportunities
- Demonstrated capability for problem solving, decision making, sound judgment, assertiveness
- 3+ years’ of experience with Salesforce.com in a technical role
- Strong understanding of Object Oriented development/design
- Experience in short release cycles, the full software lifecycle, and have worked on a product that was actually released for public consumption
32
Dynamics CRM Technical Lead Resume Examples & Samples
- 7+ years of experience with Microsoft .Net technology
- 5+ years of experience with Microsoft Dynamics Online CRM and familiarity with Dynamics 365
- Experience with Microsoft Azure services (Application servers, Database Services, Service Bus)
- Excellent interpersonal and collaborative skills
- 5+ years of experience working with.Net and Visual Studio IDE
- Excellent knowledge of best development practices
- Experience with at least the basic client-side technologies – JavaScript, CSS, HTML 5 and at least one Javascript framework - AJAX, jQuery, ExtJS JavaScript MVC framework
- Familiar with design patterns and web application architectures
- Experience working with REST based web services or other server-based APIs
- Demonstrated ability to learn new technologies quickly
- Knowledge of unit testing and build processes (Ant, Maven, Jenkins, Hudson or Cruise Control)
- Familiar with agile development methodologies (Scrum, FDD, TDD)
33
CRM Program Lead Resume Examples & Samples
- Program Manage and lead standard and custom integration projects between various CRM related systems
- Develops and implements CRM solutions coordinating applications across the enterprise or its units/departments
- Technically evaluates existing components or systems to determine integration requirements and to ensure final solutions meet organizational needs
- Leads the analysis to reuse components, when possible, and assists management in buy/build decisions
- Lead the technical customer integration implementation of the platform with regards to ViaSat’s strategy for technical configuration, and system integration
- Provide first line response for CRM related issues during implementation
- Develop and implement a long term support and enhancement strategy
- Develop a set of reusable internal assets and tools for the implementation of CRM related systems
- Work closely with technical services team to define and implement new functionality and product offerings based around the SaleForce / CRM platform
- Continuously analyze operational process to find and implement new efficiencies that can be implemented in the CRM platform
- Manage relationship with marketing automation vendors to understand application roadmap, planned enhancements and updates
- Oversee the development of professional level technical and non-technical documentation as well as and training to internal and external customer CARE agents
- Routinely audit user practices to ensure compliance
- Manage projects from initiation through delivery and production support
- Track issues and risks, communicate status and escalate concerns to management
- Plan and set project schedules
- Plan, set and manage program budgets
- CRM vendor management (e.g. platform, integrators, legacy)
- Perform multiple tasks under aggressive timeframes and competing deadlines
- Responsible for project resource allocation
- Facilitate technical communication between internal stakeholders, vendors, and various technical infrastructure staff
- Manage technical resources to ensure that deliverables are understood, and that deadlines are met on time and with consistency and accuracy
- Prepare for and present project status reports to various levels of stakeholders and management
- Setup and enforce change management procedures
- Participate in the long term evolution of the ViaSat CRM architecture, working closely with the key business units and IT to identify potential new programs, services and products
34
Team Lead, Global CRM Resume Examples & Samples
- Acts as back-up if volume of work is high
- Disseminates product or process updates to staff
- Responds timely and accurately to the escalations of the Level 1 support
- Anticipates and foresees the requirements of customers based on previous data and precedents
- Trains new hires and ensures that they have sufficient knowledge and skills before going live or performing their work alone/independently
35
CRM Team Lead Resume Examples & Samples
- Provide the first line of management support, responding to team questions and issues
- Lead, manage and motivate a CRM team and meet agreed targets
- Complete weekly 1-2-1 meetings with team and manage appraisal process
- Manage team holiday/leave time to ensure adequate capacity within team
- Working mainly with email, (but also SMS, push and in app messages) support the roll out of global CRM programmes
- Work with our 3rd party service providers of email and mobile marketing. Monitor and track all global sends, raise incidents and escalate any issues. See through to resolution. Provide regular updates to team in London
- Ensure that communications are sent according to best practice and company & brand guidelines, and have been approved by compliance
- Run tests to ensure that programmes and content are running and rendering OK across multiple devices
- Work with the webteam and ensure all URL’s are driving traffic to the right websites and pages
- Work with teams in our global offices to ensure that all global email content is regularly & accurately updated as necessary
- Produce regular analysis on all campaigns across different markets and report back to London and other offices
- Work with the marketing tech team to overcome technical hurdles and increase efficiencies
- Make recommendations for process improvements & better ways of working
- A minimum of 2 years management experience
- A minimum of 1 year email marketing experience
- Fluent English, both written and spoken
- An eye for detail
- Experience of Multi-tasking in a fast paced environment
- Experience of the retail financial environment would be an advantage
- Experience of using Salesforce Marketing Cloud, Exact Target or any other ESP
- Dreamweaver or HTML coding experience would be an advantage
- Experience of using Swrve or other mobile communication platforms
- Experience of multi-platform communication programmes/client journeys
- Experience of working with colleagues on a global basis
- An excellent team builder and motivator who will thrive on working closely with the team to achieve challenging but exciting targets
- A natural communicator with excellent negotiation, persuasive, presentation and interpersonal skills at all levels,
- Concerned with fine detail. Used to a process of checking and double checking
- Capability to work within tight deadlines in a fast paced environment
- Work well in a team environment with the ability to take sole responsibility for tasks
- Handles stressful situations and deadline pressures well
- Evidence of an ability to understand new ideas quickly and a willingness to learn business systems
- Ability to form new working relationships quickly with both the immediate team and across the organisation
- Experience of email marketing, including reporting, database management and email sends
36
CRM Business Intelligence Lead Resume Examples & Samples
- Responsible for Customer Relationship Management (CRM) system integration to ensure all functions effectively work with all other applications to enhance and evolve the Business Intelligence environment resulting in significant and measurable improvements in conversion, revenue and customer retention for the HP.com store
- Act as an expert within Salesforce Marketing Cloud (Exact Target) platform to help maintain data extension (DE) flows, application program interface (API) and related programming and software applications including Journey Builder
- Document the configuration, design and implementation elements of data flows and architecture operations, providing highly innovative solutions to complex problems
- Maintain and enhance current database analytics structure and frequency for Demand Generation email team and HP.com stakeholders optimizing key metrics including CTR, open rate, conversion, and retention
- May participate in cross-division, multi-function teams. Develop strategy and set functional policy and direction
- Develop, drive and evaluate the online customer experience strategy and roadmap spanning multiple business groups or customer sets (Consumer, SMB, etc)
- Coordinate campaign targeting and mailing priorities, and monitor deliverability and health of sending domains and IPs
- Be recognized as an authority and thought leader in the interactive marketing space and contribute to the development and adoption of innovative principles and practices across HP
- Provide direction and guidance for process improvements, gaining technical efficiencies, collaboration and establishing policies
- Define and implement the build of personas, enhanced personalization and propensity models
- BA or BS degree in Communications, Engineering, Marketing or Computer Science. MBA preferred
- Expertise and knowledge in the eCommerce space. Familiarity in database marketing, SalesForce and Tableau including trends and technologies
- 10+ years of experience in interactive marketing or customer experience/user interface
- Proficiency with Salesforce Marketing Cloud (Exact Target)
- Previous experience in software implementation. Strong SQL skills and/or other programming languages such as Java, Scala, Python etc
- Well-versed in web-based application systems and fundamentals, industry standards and best practices. Includes user list management and knowledge of dynamic content within email and logic based systems
- Development experience using Enterprise Reporting, Database or Big Data tools like MicroStrategy, Cognos, adoop, Netezza, SQL Server, Teradata, Crystal Reports, Business Objects, etc
- Experience testing new functionality, data, and processes across operations and business intelligence systems
- Proven web analytical skills (measurement, ROI, forecasting)
- Strong organization, analytical and communication skills plus a sense of ownership around projects
- Ability to link interactive plans and activities to business results. Able to see the big picture and identify the appropriate metrics to identify success
- Advanced knowledge in email marketing and eCommerce concepts, direct marketing and CRM practices and procedures
- Able to thrive in a fast-paced environment, manage multiple projects simultaneously and be willing and able to react quickly to feedback
- Team player, flexible, able to learn quickly and train new, contract or junior team members
- Proven experience managing, leading, driving and measuring virtual teams toward common goal
- High levels of tact and diplomacy. Confident presenting and promoting technical and analytical solutions
- Solid web analytical skills (measurement, ROI, forecasting)
- Self-starter with a highly developed work ethic
- Demonstrated ability to communicate with people inside and outside of technology to quickly assimilate new information
- Able to trade functionality with delivery time without sacrificing quality or integrity
37
CRM Production Lead Resume Examples & Samples
- Completes production plan by scheduling and assigning personnel, establishing priorities, monitoring progress, reinforcing deadlines, revising timelines and resolving problems
- Monitor multiple production processes to ensure that quality, productivity, and deadlines are maintained across creative, copywriting, production and deployment teams
- Ensure resources are available as needed to maintain production schedules. Coordinate production resources to attain production and quality goals. Support continuous improvement goals in quality, cost and stakeholder satisfaction
- Utilize email marketing calendar and/or project tracker in coordination with creative team, production team and internal stakeholders to ensure timely delivery of emails
- Identify problems or bottlenecks in production processes and provide ideas to resolve issues
- Exercise independent judgment within generally defined policies and practices to identify and select a solution
- Take a proactive approach to improving production processes across the program. Help identify, manage and execute process improvement opportunities
- Apply developed subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives
- BA or BS degree in marketing, communications or related field
- Expertise and knowledge in the eCommerce space. Experience with Adobe Creative Suite, HTML, and email marketing (including trends and technologies.)
- 5+ years experience in project management, interactive marketing or customer experience/user interface
- SalesForce Marketing Cloud experience is a must
- Excellent leadership, organization, project management, and written and verbal communication skills
- Able to thrive in a fast-paced environment, manage multiple projects simultaneously, and be willing and able to react quickly to feedback
- Flexible and adaptable with the ability to work under pressure to meet aggressive deadlines within a fast-paced, dynamic organizational environment
- Superior interpersonal skills and ability to work within a team environment
- Solid knowledge and understanding of interactive media, tools and technologies
- Advanced knowledge in email marketing, creative (design and copy) and eCommerce concepts, direct marketing and CRM practices and procedures
- Proactive, energetic personality and inquisitive mind
38
GIM Sales CRM Development Lead Resume Examples & Samples
- Lead design discussions with users, technical and functional stakeholders to analyze Salesforce.com functional, technical, integration and data needs and clarify, refine and document requirements
- Responsible for developing in Visualforce, Apex, Java, and other technologies to build customized solutions that support business requirements and drive key business decisions
- Designing and delivering enhancements and new functionality to support the business using the Salesforce.com platform features including: custom objects and fields, workflows, approval processes, Apex Code and Visualforce
- Collaborate with developers, product managers, subject matter experts and users to communicate the proposed solution vision and analyze tradeoffs between usability and performance needs
- Research business requirements, document user stories, test cases and collaborate with SFDC developers to estimate level of effort
- 10+ years of experience successfully designing, developing and deploying CRM applications
- Extensive Salesforce.com hands-on development experience with large implementations and complex integrations
- Highly experienced in developing with Apex and VisualForce
- Experienced in working with highly secure frameworks
- Financial Services background preferred
39
Marketing Analytics Lead-crm Resume Examples & Samples
- Take data driven approach to analyze and optimize rider and driver activation, engagement and reactivation campaigns
- Develop analytical frameworks and metrics to measure ongoing business performance, understand key drivers, improve campaign effectiveness
- Identify actionable insights and recommendations to support strategic decision making
- Provide technical expertise in data mining, measuring business performance and running research using advanced mathematical, statistical and experimental approaches
40
Global CRM Lead Resume Examples & Samples
- Manage and provide brand, UX, strategy direction to vendors in running email campaigns covering product campaigns, onboarding, research needs
- 10-15 years in marketing-oriented roles, particularly data-driven campaign management, loyalty marketing, BTL marketing via email, SMS, direct mail, and online/social channels
- Bachelor’s degree in Marketing, Media, Communications or similar. MBA or MS degree in marketing or a business discipline preferred
- Excellent communication, with stellar written, verbal and presentation skills
41
CRM Team Lead-oahu Resume Examples & Samples
- Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase
- Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks
- Follows up with Corporate Contracts in regards to all client paperwork
- Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service
- Managing pending contracts, contracts in suspense and aging reports
- Generating owner lead referrals at point of sale and at other customer contact
- Administration of Elevated Rewards membership, anti-recession program and FDI exception process
- Provides technical assistance, support and advice to owners regarding the product and services associated with ownership
- Use knowledge of contract information, Club rules/regulations and the Hilton loyalty programs to recommend membership options to individuals in accordance with their ownership goals
- Follow up with any Club Owner service queries, with an emphasis on maintaining all accurate paperwork on closings and deals and accurately updating all open files
- Manages product "lifestyle memberships" between owners and institutions
- Provides managerial support for the administration of the Owners referral program
- Always exhibits a professional, friendly and courteous demeanor in all dealings with guests, Management and other Sales and Marketing Team Members at the Sales Galleries
- Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and Team Members at all times
- Supports Sales in owner contract fulfillment and communication
- Assist in product training to Sales and other departments to ensure their commitment and understanding of the ownership process and procedures
- Develops, coaches and assists in training Quality Assurance team and proper document procedures
- Liaisons with Sales, Contracts, HGV Corporate and Hospitality departments as well as identifies improvements through process reviews
- 3 years of experience in Hospitality or customer service
- 3 years of Quality Assurance experience in the vacation ownership industry
- Proficient with Microsoft Office including Word, Excel, and Outlook
- Ability to work a flexible schedule is required
- High School/GED
- Notary License
- Previous training and development experience
- Experience in Direct Sales within the vacation ownership industry
- 2 years of management or supervisory experience
42
CRM & Loyalty Insight Lead Resume Examples & Samples
- Min 10 years Customer Behavioural analytics experience
- Experience translating vast amounts of data into meaningful insights
- Prior experience with a loyalty program (desirable)
- Prior experience of Predicative modelling and campaign optimisation, preferably in a retail environment
- Strong and proven influencing skills at all levels of the organisation
- Strong communication & organisational skills
- Strong Commercial acumen
43
CRM Lead-digital Experience Resume Examples & Samples
- The key objective of this role is to increase revenue per passenger, primarily through our email channel
- Develop and create new automated CRM programmes that upsell and cross-sell our customers as well as delivering core information customers about their upcoming trip
- Use customer insight to create the optimal personalised digital experience for the customer. Effectively target our key customer segments with the right personalised offers with the right content at the right time
- Use AB testing and MV testing to ascertain what targeting, design and messaging variants perform better from a conversion point of view
- Know the channel KPIs and how they impact conversion and effectively communicate the results of campaigns to colleagues and the wider stakeholder group
- Lead the CRM executives on-shore/off-shore. Provide guidance, instruction, direction and feedback to the executives. Train and up skill the team. Consistently report on team progress to management. Support mgmt. in organising and preparing action plans to ensure the team meet their goals and objectives more efficiently and supports the team in executing these. Coordinate tasks and projects amongst the team. Keep clear plans up to date at all times
- Efficiently brief the design team on design requirements. Work closely with the designers on-shore/off-shore to ensure best in class improvement designs which convert, always adhering to our style guidelines and libraries
- Work on cross-channel campaigns. Work closely with the web and mobile optimisation team to insure a consistent digital experience across all channels
- Brief the Business Intelligence team on data requirements and work with them to deliver new customer data and segmentation to the platform
- Support management in the delivery of new CRM channels
- Support Market Research in the build and delivery of surveys
44
CRM Lead Functional Consultant Resume Examples & Samples
- Directs, prepares, designs, codes, tests, debugs, and maintains complex computer programs
- Under general direction, formulates and defines system scope and objectives
- Prepares detailed specifications from which programs will be written
- Competent to work at the highest technical level of all phases of applications systems analysis and programming activities
45
CRM Operations Lead Resume Examples & Samples
- Experience with the Veeva CRM system (Veeva certification a plus) or minimally Salesforce.com (SFDC certification also a plus)
- Experience in operations management of user-facing software systems, particularly in the Life Sciences industry
- Knowledge of the capabilities of the Veeva CRM platform (or the Salesforce.com platform, and CRM in general) highly desired
- Ability to manage vendors and outsourced operational processes for quality, consistency and high performance is needed
- Exposure to Javelin Roster Manager, Veeva Vault, Informatica, or similar systems
- Experience with Six Sigma or similar methodologies is a plus
- Ability to act as a liaison between key business stakeholders, the IT implementation team, and other integrated stakeholder groups
- Ability to develop strong relationships, manage stakeholders and provide superior customer service to CRM users
- Ability to translate complex business requirements into detailed and accurate requirement documentation with deadline constraints
- Ability to identify gaps and know when to leverage technical expertise for gap resolution
- The individual must be self-motivated, a team player, have excellent verbal and written communication skills and possess the ability to manage simultaneous projects, prioritizing based on business criticality/needs, in a demanding environment
- Expertise writing detailed functional requirements and helping to refine technical requirements
- Expertise in software project management, from demand management to delivery to support
- Excellent written and oral communication skills and comfort presenting to and leading discussions with stakeholders
- Ability to influence without formal authority
- Ability to effectively interact with senior leadership
- Strong sense of urgency
46
IT Americas CRM Lead Resume Examples & Samples
- Develop, manage and execute Patient Services systems project plans based on business requirements in line with the IT Project Management Framework. Includes but is not limited to
- Scoping projects and gathering requirements
- Thorough understanding and documentation use cases
- Estimates required budget
- Delivery on time and within budget
- Ensuring proper documentation in place for support teams (i.e. Run Books, SOP’s, etc.)
- Ensuring all legal and compliance requirements are met
- Ensuring proper support and training is delivered (both short and long term)
- Strategic vision to ensure supported units are aware of current and future system functionalities
- Partner with key stakeholders to ensure that defined business benefits are attainted
- Ability to challenge status quo and develop innovative solutions to business challenges
- Lead cross-functional projects within IT and within the assigned business groups
- Ensuing timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA’s related to system uptime, data loads, etc
- Responsible for all system updates including testing, validation, acceptance and deployment activities
- Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives
- Work globally within team to foster creativity, innovation and successful project delivery
- Drive cost savings and efficiencies through
- Vendor selection practices
- Utilizing skillsets of peers globally
- Creative and Innovative solutions to problems
- Building Solutions that can be leveraged or reused across the organization
- Elimination of duplicate processes, systems, solutions, etc
- Stays abreast of current and emerging trends in the IT and Healthcare environment
- Define and document new processes, procedures, training requirements for new Apps or Systems as they are developed
- Drive decisions and influence team members and business partners, within span of control
- Ensure compliance with relevant legal or governmental requirements (FDA, DEA, CMS, HIPAA, etc.)
47
CRM Lead Resume Examples & Samples
- Equity Syndicate and Event Management: Syndicate supports the firm's global syndicate business such as IPO's, secondary’s and blocks. Events Management focuses on Equity and FICC Events,such as deal roadshows, corporate access, industry conferences and research marketing
- Commission Management: provides our transatlantic base of institutional investors with the ability to trade soft dollars and make eligible payments to vendors
- CRS: an accounts receivable and accounts payable application for CMTA options billing
- Sales Comp: allows for the reporting and posting of commission-related revenue to the books and records of the firm
- RPI : Invoicing and payment application for Barclays Research
48
MS Dynamics CRM Lead Resume Examples & Samples
- Minimum 3 years’ experience implementing Microsoft Dynamics CRM and related technology platforms, with a minimum of one full lifecycle implementation
- Experience implementing customer portals preferred
- Hands on experience with Microsoft Dynamics CRM implementation, configuration and development, including any of the following
- Share artifact with supervisor for review
- Seek inputs from knowledge repository to resolve problems
49
MS Dynamics CRM Lead Resume Examples & Samples
- MSCRM 2016 Online experience is must
- MSCRM product and SDK Knowledge
- Proficiency in developing efficient Client side scripting using JQuery, Plug-In, Work Flows, Custom Business Processes and a fair level of knowledge in Developing ASP.NET applications, SSRS and SSIS Packages
- Analyse, Design the solutions for the requirements and transform the same in terms of configuration and a Design Document for Complex Custom extension components
- MSCRM online integration with other process / application
- Multi Tasker having ability to Track & Prioritize the offshore activities on top of the Client Site responsibilities
- Conduct Code & Test Case reviews as needed
- Knowledge of Angular JS is a must
50
Global CRM Lead-brazil Resume Examples & Samples
- Set measurable objectives around customer lifetime value (CLV), engagement, sales, and other marketing KPIs
- Draw up project plans, develop business cases, present investment and strategic decisions to VP-level management
- Liaise with key stakeholders (IT, Brand, Regional Marketing, vendors, Lenovo corporate teams) in furthering our marketing objectives. Be seen as the go-to person for all things CRM
- Bachelor’s degree in Marketing, Media, Communications or similar
- Excellent communication, with stellar written, verbal and presentation skills (in English and Portuguese)
51
Global CRM Lead-mexico Resume Examples & Samples
- Using robust customer segmentation and industry best practices, develop strategies that leverage marketing automation, CRM, and personalization technologies to achieve these objectives
- Strong leadership capabilities, as this role may be expanded in the future to own a team of 3-5 individual contributors
- 7-10 years in marketing-oriented roles, particularly data-driven campaign management, loyalty marketing, BTL marketing via email, SMS, direct mail, and online/social channels
- Excellent communication, with stellar written, verbal and presentation skills (in English and Spanish)
- MBA or MS degree in marketing or a business discipline preferred
