Technical Account Job Description
Technical Account Duties & Responsibilities
To write an effective technical account job description, begin by listing detailed duties, responsibilities and expectations. We have included technical account job description templates that you can modify and use.
Sample responsibilities for this position include:
Technical Account Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Account
List any licenses or certifications required by the position: PMP, VCP, ITIL, CISSP, IAB, RHCE, CCIE, CCNP, CCNA, CISCO
Education for Technical Account
Typically a job would require a certain level of education.
Employers hiring for the technical account job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Business, Information Technology, Math, Education, Technology, Communication, MBA
Skills for Technical Account
Desired skills for technical account include:
Desired experience for technical account includes:
Technical Account Examples
Technical Account Job Description
- Ensures all support teams are trained on assigned clients solution and technologies
- Ensure appropriate billing system structure and issuance
- Travel to customer locations on a regular or as needed/requested basis and/or maintain regularly scheduled calls to review service performance reports and other customer requested information including but not limited to
- Previously have worked in a similar technical sales, onboarding or Pre Sales role
- Have a technical background but prefer the commercial and operational roles within an engineering team
- Love delivering amazing projects on tight deadlines in a Lean and agile environment
- Understand GitHub, API’s, Ecommerce platforms
- Have experience working with remote development teams
- Love consistently pushing the boundaries of things and constantly improving and optimising things
- Actively understand requirements for retailer on-boarding / enablement of checkout feature on ShopStyle
- Knowledge of modern software development methodologies, with emphasis on software and hardware
- Firm understanding of information systems and technologies
- Hands-on experience with three Internet technologies, HTTP, REST, JavaScript, AJAX, XML, JSON
- Trusted advisor to customer technical team
- Customer industry knowledge
- Develop strategy to increase penetration and solidify defense within account
Technical Account Job Description
- Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers throughout the Standard Operating Procedures development and roll-out, especially related to new process creation
- Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc)
- Define new and refine existing key performance indicators for global operational support of the Kindle content businesses
- Develop written requirements and functional specifications for projects that improve our ability to convert wide ranges of textual content and that improve the experience of publishers and content owners
- Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers throughout the
- Standard Operating Procedures development and roll-out, especially related to new process creation
- Drive global standardization of publisher support processes
- Define new and refine existing key performance indicators for global operational support of the Kindle and POD businesses
- Works with Internal/External customers to satisfactorily process digital files into ICG platforms
- First point of contact to field inquiries from publishers regarding ingestion errors in CoreSource
- Build strong network and communication routes for the customer into Engineering and Product Mktg/Mgmt
- Lead technical strategy in account
- Drive global consistency, teaming and integration of all SE activities within the account
- Build strong relationship with influential partners (Partner Leverage)
- Advocating and promoting Professional Services resources into the account
- Ability to leverage Sales/Corporate tools and resources
Technical Account Job Description
- Monitors and adheres to QA processes specific to digital file and metadata specifications
- Assists publishers with evaluating their digital supply chain business models, discount codes, and understanding and communicating specific digital channel distribution channels
- Sets up new accounts, maintains existing accounts, and adds new channels in CoreSource, Sharepoint, and Quickbase for tracking purposes
- Creates and communicates enhancement opportunities to CoreSource in JIRA
- Communicates with other Ingram teams to identify process opportunities and issue resolution
- Utilizing Excel and Access applications, provides file and ad hoc metadata analysis reports pulled and compiled from various systems including CoreSource, CMS, Sharepoint, Qlikbase and MIL
- Schedules conference calls and Webex sessions as needed to facilitate customer relations
- Understands and communicates the FTP setup process and file transfer process including FTP Clients
- Understands and works with ONIX to determine, fix and advise on errors
- Act as a lead acid battery technical contact to OEM & OES customers
- VCP certification preferred
- Experience with modern software development methodologies, with emphasis on software and
- Prior technical account management experience preferred
- ITIL, PMP or another industry standard certification preferred
- ITIL Foundation Certificate preferred and/or PMP Certification preferred
- The successful candidate will be dealing with a number of our French accounts, so you will need to be native French or fluent in speaking and writing
Technical Account Job Description
- Engage with customers to understand business objectives, security needs, use cases, and drivers
- Liaise, hands on, with engineering teams, product managers, and leadership to reduce customer risk through education, bug resolution, and requirements management
- Champion and advocate for the customer’s requirements while balancing internal resources
- Advise customers on how to maximize the use of the product to drive to maximum protection
- Participate in roadmap discussions, new release presentations, feature management, and lifecycle management
- Design and deliver rollout plans after purchase
- Address product related questions and technical challenges
- Educate customers on how existing and new product features and functionality work
- Identify / coordinate product trainings and knowledge management
- Monitor service metrics to ensure optimal performance
- A jill/jack of all trades.You are an expert in Developer Platform (APIs, SDKs, etc) and you have a wide array of tools in your bag, be it Android, iOS, Python, Java, C#, Ruby, or PHP
- 2-4 years of Level 2 call center experience
- Solid knowledge of HTML, CSS, JavaScript, and API Integrations
- Understanding of Salesforce and CRM solutions (preferred but not required)
- Knowledge of remote access products, VPNs, routers, firewalls, proxies, and networking configurations
- Solid knowledge of mobile platforms, all OS platforms and networking essentials
Technical Account Job Description
- Sufficient technical knowledge of multiple platforms including Microsoft Windows, Linux, SQL, MySQL
- Ability to perform on-call duties on nights and weekends
- Position requires use of a computer/laptop a majority of the day
- Support Sales and Client Services team in all daily activities, including client requests/account management, campaign reporting/analysis, creative builds, and internal/external meeting preparation
- Collaborate with senior team members to foster clear and frequent communication with clients/partners pre- and post-launch
- Monitor campaign delivery and generate detailed campaign reporting for clients and senior team members
- Perform diligent and detail-oriented QA on all client deliverables
- Develop deep, meaningful client relationships and provide consistent experience to all clients
- Attend client meetings with sales team to continually foster partnerships
- Consistently prepares effective solutions backed by carefully thought out answers and ideas
- Successful experience in building long term personal relationships with senior level enterprise customer
- High Degree of competency in at least one Major O/S, one Storage N/W Infrastructure, and a significant application
- Build strong network and communication routes for the customer into Engineering and Product Marketing /Management
- Drive global consistency, teaming and integration of all SE activities within the accounts
- Advocating and promoting Professional Services resources into the accounts
- Build internal network