Senior Technical Account Manager Job Description
Senior Technical Account Manager Duties & Responsibilities
To write an effective senior technical account manager job description, begin by listing detailed duties, responsibilities and expectations. We have included senior technical account manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Senior Technical Account Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Senior Technical Account Manager
List any licenses or certifications required by the position: VCP, RHCE, ITIL, PMP, RHCSA, SQL, LDAP, DNS, WAN, LAN
Education for Senior Technical Account Manager
Typically a job would require a certain level of education.
Employers hiring for the senior technical account manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Math, Engineering, Technical, Technology, MBA, Business, Management, Education, Communication
Skills for Senior Technical Account Manager
Desired skills for senior technical account manager include:
Desired experience for senior technical account manager includes:
Senior Technical Account Manager Examples
Senior Technical Account Manager Job Description
- Engage with Customer and/or Partner on the project planning effort defining mitigation planning for identified risks and items on the critical path
- Deliver quarterly report to customer/partner on Premium Care performance (if Premium Care offer is purchased)
- Regularly examine all issues for strategic and escalated accounts to ensure information is accurate and provided to customers/partners in a timely manner
- Lead management-team conference calls to share status, action plans, ownership and timelines
- Ensure action is taken to correct any discrepancies based on lessons learned
- Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Manage with APJ and Global Marketing TAM events including VMworld, vForum and other TAM events
- Collaborate with global & regional stakeholders to develop, evolve and maintain a comprehensive business plan for TAM program aligned to the top priorities of the Geo & Regions and maximising the cross-organisational benefits to sales enablement of Services, License, SE and BU product management resources
- Continuously drive constant improvement within the program to increase the customer experience, drive further adoption and grow the business
- Manage, track and report on the financial aspects of the TAM program including Revenue, Costs, Margin
- A leader who is resourceful, confident under pressure, and has demonstrated knowledge in services, operational support, customer relationship management and business development
- The position will require occasional travel to customer sites
- Manages and communicates both customer initiated service change requests evolving service changes introduced into Office 365 over the lifecycle of the service
- Minimum Federal Clearance of Secret required
- Arabic language fluency preferred (not required)
- Internet technologies including HTTP, SMTP, DNS, TCP/IP, TLS/SSL, DHCP, SSH
Senior Technical Account Manager Job Description
- Work with Region & Global Marketing to continue to build internal & external reference material on local customers
- Oversee and coordinate implementations and provide as-needed consultative integration guidance for new resold merchants
- Educate partner on how new CyberSource products and functionalities may contribute to their business models
- Work with reseller on best practice implementation and support for resold merchants
- Define engagement processes between reseller, resold merchants, and CyberSource teams
- Travel is required (up to 20% travel)
- Present client analysis to peers and leadership
- Develop and provide presentations to internal and external stakeholders as needed
- Provide leadership and communication
- Sells and promotes products/applications to assigned customers/partners/distributors
- Fluent in both written and verbal Spanish and English
- Reactive Mgt
- Knowledge of ForeFront Identity Manager
- 5-7 years of relevant experience in the wireless industry, managing people preferred
- Ability to work in flexible work hours in an international business environment
- Expert knowledge on GSM / UMTS technology, Bluetooth and WiFi
Senior Technical Account Manager Job Description
- Identifies and fosters relationships with the ‘right’ contacts at assigned customers and distributors
- Networks across the organization to effectively and efficiently resolve problems including coordination with R&D, Manufacturing and Business
- Owns the demand forecast
- Conducts customer due diligence
- Effectively interprets and prioritizes customer needs
- Ensures the highest standards are achieved for customers in the areas of health, safety, and environmental compliance
- Supports and pursues new business opportunities with the distribution sales force in organic peroxides
- Participate in the requirements gathering process at the onset of implementation projects during the day-to-day process to ensure that the appropriate resources are allocated
- Work with Product Management, Support, and Development Sales and Pre-Sales Engineering to ensure efficient and cost effective client implementations
- Function as the Commerce Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer
- Spanish and/or French language fluency a plus
- Collaborate with other team members to ensure consistency of delivery
- Must be able to motivate and develop teams and individuals
- Must be able to lead large cross-functional delivery teams
- Must be able to set priorities to effectively meet departmental strategic and operational objectives
- Ability to manage delivery budgets and minimize account variances
Senior Technical Account Manager Job Description
- Work closely with the client to understand promotional cycles and other events that drive traffic to the site, including holiday/peak calendar rhythms
- Hold regular meetings with the client to schedule for site changes, enhancements, new sites, and major updates/upgrades to external systems integrated to their Commerce Cloud sites
- Support the client with on-boarding plans for technical resources
- Responsible for the coordination of cross-functional resources (from Support, Engineering, Client Services) to support the clients with the resolution of various platform issues, including platform efficiency, stability and governance issues
- Provide regular executive summaries to Commerce Cloud and customer C-level Leadership Team about the situation and projects of assigned accounts
- Identify and advocate for the client's products needs with the Product Management team
- Create and lead sales opportunities through technical Demos, Customer Analysis Reports (CARs), and Proof of Concepts (POCs)
- Work on multiple concurrent opportunities of that may vary by contract value, sales cycle and industry
- Show high standards of technical thought leadership with Customers through activities such as active education, consultation, presentation, technical evaluations, objection handling or general supportive discussion
- Maintain ongoing relationships with publishers and conversion houses, focusing on technical processes including data transmission, metadata, digital file formats and content ingestion portals
- Must live within driving distance of one of the metro areas in the region
- Sits at desk 85% of the work day
- Enthusiastic, can-do attitude with a sweeping emphasis on quality customer service and satisfaction
- Candidate must be highly organized and efficient with a strong ability to learn quickly and self motivated
- Relevant experience managing relationships, cross-functional teams, programs, or products
- Programming or scripting basics (e.g., Shell, VBA Scripts, Perl, Python)
Senior Technical Account Manager Job Description
- Define and drive continuous improvement in metrics and key performance indicators
- Understand your customers' technical infrastructure, hardware, processes, and products
- Create customer engagement plans and keep the documentation on the customer's environment updated
- Ensure high level of customer satisfaction with each qualified engagement through the complete adoption life cycle
- Managing long-term strategic interests the tactical and day-to-day
- Gain understanding of customer technical infrastructures, environments, hardware, and offerings
- Understand customer needs and processes
- Serve as a technical trusted adviser and develop proactive plans
- Present case reviews, reports, and recommendations
- Understand customer technical infrastructures, hardware, and offerings
- Bilingual in Italian & English
- Functional technical knowledge of Client, Networking, Server and Storage
- Strong creative and analytical problem-solving skills and a strong sense of ownership
- Proficiency in data extraction and analysis using SQL and Excel
- Familiarity with digital media distribution and ebook formats
- Fluency in other European languages, especially Spanish, is preferred