Tech Ops Technician Job Description
Tech ops technician
provides general and specialized desktop, telecom, application, and infrastructure support (i.e., desktop, cabling, printers, hardware, software, LAN, WAN, DNS, DHCP, TCP/IP, VPN).
Tech Ops Technician Duties & Responsibilities
To write an effective tech ops technician job description, begin by listing detailed duties, responsibilities and expectations. We have included tech ops technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Develop and maintain good rapport with lines of business
Flexible with regard to working shifts, being available for off hour and weekend support
Ensuring communication is customer focused and professional
Takes the lead in communicating with other JPMC employees interactively (via instant messaging & chat sessions) using SameTime product
Record in JPMC’s project/time management systems, all required time (work, vacation, sick, ) as directed by IOC and JPMC policies
IOC management
Oversees the audit process to ensure that established quality standards are met
Oversees the development and implementation of cost reduction and process improvement to ensure efficiency of operations and cost effectiveness
Oversees the development and implementation of new activities to ensure smooth operations and optimal use of facilities
Accountable for all materials and logistics problem resolutions to ensure availability of materials
Tech Ops Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Tech Ops Technician
Typically a job would require a certain level of education.
Employers hiring for the tech ops technician job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Management, Technical, Computer Science, Ethics, Business, Science, Education, Information Systems, Accounting, Engineering
Skills for Tech Ops Technician
Desired skills for tech ops technician include:
Account administration
User access management standards
DNS and DHCP
IP switching
Networking technology
Server to network interfaces
TCP/IP protocols
TCP/IP routing
Various lines of business supported is helpful
Data Centre technologies and associated environmental tooling and monitoring
Desired experience for tech ops technician includes:
Experience managing ForeScout CountACT strongly preferred
ForeScout CounterACT Administrator or Engineer certification preferred
Security Incident Response (SIRT)/Operations (SOC) experience preferred
Require technical experience supporting applications on mainframe/Tandem platforms
Understanding of firm change management processes and procedures (SDLC, ) and experience working in a secure environment with sensitive data, including PII
Sets operational strategies and plans for sequencing of work, such as build and delivery, to ensure smooth operations and optimal use of resources
Tech Ops Technician Examples
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Tech Ops Technician Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of tech ops technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for tech ops technician
- Oversees all customer interface to ensure customer needs and issues are resolved and customers receive satisfactory standards of service
- Responsible for all or a major portion of processing operations in a plant
- Oversees production operations (shop floor management, workforce management, and flow disruption management), maintenance, plant engineering, scheduling and personnel
- Manages and supervises the work of manufacturing production disciplines in the Operations function
- Performs professional or management work regularly across multiple Manufacturing disciplines
- Includes activities that cannot be attributed to a defined Operations discipline
- Manage own time, professional development and be accountable for own results
- Prioritize own workflow and may assist in prioritizing the workflows of
Qualifications for tech ops technician
- Responsible for remaining current and reviews curriculum for training programs in support of manufacturing processes
- Implements Lean Manufacturing, Sustainability, Operational Excellence initiatives
- Collaborates with cross-functional manufacturing assets in support of manufacturing campaigns
- Collaborates in the escalation process through various levels of management when operations, personnel safety, equipment functionality, product supply and/or quality compliance are at risk
- Ensures work requests are generated when issues arise with manufacturing equipment
- Proficient in enterprise systems to support manufacturing operations including but not limited to, SAP, LIMS, AMPS, PDOCS and/or QTS
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Tech Ops Technician Job Description
Job Description Example
Our innovative and growing company is hiring for a tech ops technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for tech ops technician
- No Written Warnings (Conduct, Security or Performance) during the prior three months
- Demonstrated ability to troubleshoot Windows, MS Office, permissions, and networking issues
- Strong knowledge of Mobile Phones, VPN, Active Directory, and Exchange
- Dedication to and incredible aptitude for troubleshooting technical problems
- Operate powered pieces of material handling equipment and work around moving equipment
- Complete appropriate documentation associated with work responsibilities using multiple computerized inventory systems
Qualifications for tech ops technician
- High School diploma and 2 years of relevant experience required
- Familiarity and experience with either purification processes or mammalian cell culture
- Support operations (such as solution preparation and/or operation of autoclave/depyrogenation ovens) is not essential, but is highly desirable
- The ability to execute against SOP’s and document entries in a cGMP compliant manner
- Ability to interpret and prioritize workflow to maintain the production schedule
- Minimum of 2 years of tech support experience