Ops-Support Job Description
Ops-Support Duties & Responsibilities
To write an effective ops-support job description, begin by listing detailed duties, responsibilities and expectations. We have included ops-support job description templates that you can modify and use.
Sample responsibilities for this position include:
Ops-Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Ops-Support
List any licenses or certifications required by the position: JLPT, CET, PMP, PJM, ITIL, EBT, COPC, CPR, WIC, VOC/ID
Education for Ops-Support
Typically a job would require a certain level of education.
Employers hiring for the ops-support job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Management, Business, Engineering, Computer Science, Education, Science, Finance, Business/Administration, Technical, Communication
Skills for Ops-Support
Desired skills for ops-support include:
Desired experience for ops-support includes:
Ops-Support Examples
Ops-Support Job Description
- Managing organizational announcements and communication bulletin boards
- Develops and manages a sales reporting system that will provide data and analysis for Sales Support teams use, strategic data analysis for sales management requirements
- Work in a UNIX/Linux environment to support and manage distributed software running with Oracle databases for large-scale, performance-critical and highly available distributed systems
- Partner with engineering teams to debug software programs, make enhancements to existing software systems, and design and develop software features to ensure systems are scaled and supportable
- Devise and set standards around software maintainability, and design and implement automation for manual tasks to improve efficiency
- Use SQL, Ruby, Perl, Java and Business Intelligence Analytics to collect and publish operational metrics and analyze trends
- Maintain a high level of user expertise regarding PARTS+ recordkeeping system and other internal systems
- Process participant adjustments and plan inquiry changes as requested by change requests (CRs) through Star Team
- Work with the fellow Operations Support members, System Analysts and other internal departments on the completion of projects such as on Fund Family Fund Swaps
- Execution of assigned Fund Swaps, via AWD
- Ability to multi-task and manage multiple issues, projects, and/or duties simultaneously—including resources, priorities, and timelines
- Experience with network monitoring systems (Netcool, Big Brother), ticketing management systems (like Remedy) and video analysis/tools such as Tektronix Sentry, IQ plus
- Be flexible, adaptable and results oriented
- Be amenable to dedicate overnight shift
- Windows, Unix (Solaris) or Linux
- Service Desk Management Tools
Ops-Support Job Description
- Flexible for additional ad hoc projects as determined by the Director, Operations Support
- Provide support for price break and missed dividend corrections
- Draft and submit system Change Requests for programming changes needed to correct defects or effect participant and plan level adjustments
- Provide recommendations on potential opportunities for further enhancements opportunities for efficiency gains and present to Management
- Manage data related tasks for ad hoc conversion projects, such as de-conversions, as needed
- Assist with CR trending and root cause analysis, collaborating with other members of Operational Shared Services, other business units
- Partner with engineering teams to debug software programs, make enhancements to existing software systems, and design and develop software features to ensure systems are scalable and supportable
- Monitoring emails and ticket for changes in computer assignments and new computers assigned
- Keeping purchasing records and documentation, and
- Data entry in spreadsheets and a computer inventory software
- Bachelor’s degree in Business, Management, Finance, Marketing
- A minimum of 5 years of related business experience in project management with experience in delivering sales and marketing focused projects is highly preferred
- Willingness to support remote project locations for extended time periods, within or outside US
- Proven record of delivering on business goals and strategy
- Experience managing projects and program execution
- Must have at least 2-3 years Telecom experience
Ops-Support Job Description
- Placing decals on new UFIT workstation computer equipment
- Physical inventories at various sites
- Processing computer surplus requests to Asset Management, and annual inventory of decaled property
- Producing Quotes for computer and hardware purchases (training will be provided)
- Conduct shift turnover meetings to communicate any problems that are currently being addressed and any problems encountered to the next shift
- Support to existing and future international flight procedure and airspace design efforts
- Provide technical and procedure design support to ongoing and future projects through review and drafting of reports, procedures designs, benefit analysis, community outreach, and other general technical support
- Develop and maintain proficiency in various design tools
- Remain current in and distribute knowledge of criteria changes and industry trends
- Operations, patient satisfaction, and staff support
- Develop and maintain strong relationships with Client Service team
- Ensuring that operational risks are recognized and escalated
- Perform front office and back office reconciliation
- Experience in Trade support / Settlement / Reconciliation
- Banking / Finance fresh graduate are welcomed
- Interest towards progressing in B&F industry
Ops-Support Job Description
- Implements federal, state, and local laws, regulations, and procedures related to school health services
- Implements laws, regulations, policies and procedures to control communicable disease within the school setting
- Maintains daily, monthly, and yearly statistics on health room services for reporting purposes to code in HMS EARS and Health Master
- Organize, file, and maintain health information in a confidential manner
- Documentation of health services provided
- Maintain the clinic supply inventory
- Assist the school nurse with students’ health record review and follow up, using emergency clinic cards
- Administers medication to students per policy and procedure, maintaining student medications and records per policy and procedure
- Assists with blood glucose monitoring, insulin administration, and carbohydrate counting for Diabetic students
- Identifies and documents students with health problems and refers students to the SCHN (school nurse)
- Good personality and attitude to learn
- 3+ years experience on internal system applications such as PARTS+ and related applications
- Mathematical aptitude and strong analytical skills
- The ability to handle multiple tasks simultaneously and the ability to work well with other areas at RPS, often under tight deadlines
- Understanding of work flow, business processes
- Able to research and resolve a wide variety of issues and queries using independent judgment with little or no assistance
Ops-Support Job Description
- Communicates necessary medical information in a timely manner to parents/guardians, the school nurse, and appropriate school personnel while maintaining confidentiality
- Maintains emergency procedure information for students and staff
- Maintains a back-up notebook in the event of absence or technical difficulties
- Establishes and maintains open communication and a cooperative relationship with students, staff, parents, and community
- Maintains a clean, safe, and adequately stocked health room
- Ability to accept supervisory direction
- Ability to perform specialized medical procedures for students after receiving child specific training and delegation of task by the school nurse
- Ability to establish and maintain effective communication, both orally and in writing, with school administrators, central office personnel, faculty, staff, parents and students
- Ability to provide a supportive atmosphere for students and staff while assuring appropriate health room use
- System User Admin - Set up new users, changes for current users, and remove terminated users in all Claims related systems
- Strong analytical skills and a desire to think outside the box! There is great potential to shape and define the role as the Marketplace matures over the next 2-3 years
- Technical acumen and troubleshooting skills
- Operating with ownership and a sense of urgency - The marketplace is a customer facing, business transformative application
- Scripting/coding knowledge is helpful (as it makes understanding of the application and architecture easier)
- 1-2+ years of experience or familiarity in any operations/support role
- Understanding of any coding/scripting language