Ops Manager Job Description
Ops Manager Duties & Responsibilities
To write an effective ops manager job description, begin by listing detailed duties, responsibilities and expectations. We have included ops manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Ops Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Ops Manager
List any licenses or certifications required by the position: AED, CPR, PMP, ITIL, APICS, CCIE, CTR, HDI, SFDC, A&P
Education for Ops Manager
Typically a job would require a certain level of education.
Employers hiring for the ops manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Engineering, Environmental Sciences, Education, MBA, Technical, Management, Business/Administration, Computer Science, Industrial Engineering
Skills for Ops Manager
Desired skills for ops manager include:
Desired experience for ops manager includes:
Ops Manager Examples
Ops Manager Job Description
- Develop strategies and support plans to consistently exceed service levels in a highly dynamic and fast changing application environment
- Technical troubleshooting of complex mobile rich media campaigns
- Manage a team of operations engineers and scrum masters as the product owner' in our Agile operation, contributing to the creation of a massively scalable, highly available IP Video Platform
- Manage multiple projects and initiatives at the same time, with involvement through all phases of the SDLC ranging from architecture and design to testing to deployment and support
- Provide Ops & Engineering leadership with visibility into Backlog sprint outcomes
- Maintain a strategic view of your own product's long-term roadmap those of other product owners to balance resource dependencies and create combined wins
- Ensure smooth communications with key stakeholders, Program, Product, Business
- Drive the maturation of ITIL fundamentals, root cause analyses and repeatable procedures
- Negotiate and set annual goals with clear success criteria with each of your direct reports, supported by periodic meetings to track progress
- Revise processes and tools as needed to support your mission
- Must have strong negotiation skills and be able to clearly and effectively communicate the rationale behind Web Hosting policies and procedures
- Minimum five (5) years experience in managing mission critical hosting services
- Minimum three (3) years of Internet and networking experience
- 5+ years' experience in accounting with a mix of Big 4 accounting firm and a top-tier tech company with international accounting/finance experience
- MS Office Suite, MicroJ Plus or Front Office functional training, SQL knowledge a plus
- Knowledge of software development lifecycle preferred
Ops Manager Job Description
- Creating and implementing ad tags
- Collaborate with cross-functional teams on audience targeting project initiatives
- Work closely with product team and provide recommendations on feature enhancements
- Work with third party new data providers to integrate into One Platform
- Tier 3 escalation point for internal teams
- Develops procedures and processes to support educate/train Engineering support personnel
- Maintains open communication channels with cross-functional teams, on the system side Spotlight, focusing on quick resolution of technical issues
- Work closely with product owners, domain-specific scrum masters and staff to groom, prioritize, and execute sprint stories from the Backlog, ensuring the successful adoption of Agile
- Ensure ITIL fundamentals are integrated into Scrum/Kanban stories, root cause analysis and standard, repeatable operating procedures
- Provides hands-on training to staff
- 5-10 years in software, analytics or data driven business operations
- 5 years developing or operating Web, video or financial solutions in an Agile environment
- Excellent organizational skills in service to both smooth execution and communications
- 3+ years ad ops experience, preferably at a full-service agency
- Familiar with Flash, HTML, JavaScript and Rich Media
- Experience in Rally Agile development tools is a plus
Ops Manager Job Description
- Analyze sales activities and metrics to identify areas of opportunity for improvement and implement solutions for increased funnel conversion
- Works with sales to assure accuracy of funnel profile to actual forecast
- Develops and drives management cadence for select initiatives such as the annual CX Survey
- Works with Regional leadership to organize and drive annual planning process
- Monitors sales and quota coverage to insure optimization of the sales force
- Drives projects across functions to improve customer experience within the region
- Provide internal support for usage and adoption of Salesforce.com and other sales productivity tools or processes
- Help implement and maintain inside sales lead tools or services
- Play an active role in identifying processes that can streamline sales and eliminate inefficiencies
- Act as a liaison/partner between the Sales Team and other internal customers
- Must be a leader/motivator with management, organization and interpersonal skills the stature to be a strong business partner to sales and services management
- Must be an effective communicator who engages by encouraging open communication, motivating through influence rather than power and building positive business relationships internally and externally
- Ability to establish credibility with senior sales leaders, senior technology executives, Finance, Services executives and customers
- Can lead people and processes to build a first-rate organization
- Must understand the role of technology in business operations
- Proven change agent with the ability to manage cross-functional and virtual teams in a matrix global environment
Ops Manager Job Description
- Formulation of annual operating & financial plans, Profitability analysis
- Creating a process framework to work with the cross functional teams, work towards predictability of results and improved forecast accuracy
- Analyze summary data and highlight variances from prior periods and among departments for management review
- Partner with Corporate Facility teams to and operations managers to identify improvement opportunities
- Develop reporting models to support company initiatives and/or financial decisions
- Build and monitor performance metrics, with principal focus on ensuring timely delivery of month end reports, reconciliations and other deliverables
- Ensure team delivers as per agreed SLA - Travel Dash boards, Capex, Opex preparation and expenses analysis
- Responsible to frame and deliver team objectives
- Drive process improvements required to enhance controls
- Drive Repair performance of internal and external depots on daily/weekly/monthly base
- Has a multi-country perspective with the understanding of the differences between country-specific business practices legal/statutory requirements
- Understand cultural differences and requirements with respect to sales processes and business practices
- Prior Sales Support experience, including recent experience working directly with contracted customers, sales representatives and/or sales managers
- Sound understanding of the concepts and principles of funnel management, forecasting and use of Salesforce.com
- Proven track record of managing concurrent projects tasks, resources, delegation and deliverables
- B.COM, MBA or CWA, with 8+ or more years of post-qualification experience in Reporting, Rent analysis, Capex, Opex analysis, Reconciliation & Reporting activities
Ops Manager Job Description
- Drive performance improvement projects in cases of underperformance of internal and external Repair depots
- Managing the repair operations issues for MSI SG/TW/KR team
- Providing guidance and New Product Introduction (NPI) training delivery by the Development Engineering to the repair team (both internal and external)
- Driving the FM/ATEX/UL compliance that the repair facility needed to support
- Ensuring the set up for the Service spare parts material in MOL (Motorola Online Order Management system) for repair depot team
- Service Parts Last-Time Buy (LTB) management for End Of Life (EOL) products
- Quarterly E&O cost claim review supporting for Sanmina Melbourne
- Working with Repair Quality team for internal process improvement for repair related matters
- Supporting the Management team on Month-end performance operation review (Financials and Quality data)
- Supporting the Management on annual planning and quarterly forecasting process for financials and quality data
- Providing the CAPEX submission for Fixed Asset Capitalization for Equipments/Machines needed by Repair Depot facilities
- Service Operations of a major component of operating platform and database infrastructure services
- Regularly pull data across various platforms on website and social media exposure
- Knowledge of digital and/or social media metrics and key performance indicators
- Proficiency dealing with technology
- This position manages the processing of chargebacks from wholesalers and distributors