Spa Receptionist Job Description
Spa receptionist
provides operational support to Spa Director and Assistant Spa Manager; ensure smooth operation for colleagues and guests.
Spa Receptionist Duties & Responsibilities
To write an effective spa receptionist job description, begin by listing detailed duties, responsibilities and expectations. We have included spa receptionist job description templates that you can modify and use.
Sample responsibilities for this position include:
Keep spa boutique, spa lobby and spa front desk immaculate
Maintain complete knowledge of all aspects of the Spa, including, however not limited to, venue features and layouts, treatments & services provided, retail products and their benefits, hours of operation
Develops spa services knowledge by learning about all of the resort’s spa services including massage, manicure/pedicure, facial and hair products
You may be employed with the intention of initially having you focused exclusively on Spa treatments or Spa Reception dependant on your previous experience & natural ability
At the start of each shift, to complete a walk around of the entire Spa facility ensuring high standards of presentation and cleanliness as per check sheets or Standard Operating Procedure
Greeting guests with direct eye contact and a smile, welcoming them to ASCENT SPA
Utilize each of the rooms and provide information to guests about the services offered in the Spa in the Resort
Provide updates and accurate information regarding spa policy, any supplemental information, which will increase associates’ knowledge base and effectiveness in the performance of their duties
Confirms spa services and scheduling by greeting guests, reviewing reservations and making necessary changes
Achieves a high quality of guest service by answering inquiries concerning spa services and general information
Spa Receptionist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Spa Receptionist
List any licenses or certifications required by the position: CPR
Education for Spa Receptionist
Typically a job would require a certain level of education.
Employers hiring for the spa receptionist job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Hospitality, Education, Technical, Hotel Management, General Education, Graduate, Business School, Tourism, Management, Associates
Skills for Spa Receptionist
Desired skills for spa receptionist include:
PC Software
Spa reservation system as it applies to appointments and correspondence
Spa software
Products and services and makes recommendations to the guests
"Spa Soft" software
Retail products
Various treatment protocols
Spa and Beauty treatments
Spa industry
Spa
Desired experience for spa receptionist includes:
You have a minimum of 1 year experience in a similar position
You are customer focused and ready to surpass yourself to offer exceptional customer service
You have a solid ability to multitask
You are autonomous and able to resolve problems quickly and effectively
You are fluently bilingual, written and spoken
To work a variety of shifts across a seven day week to meet the needs of the business
Spa Receptionist Examples
1
Spa Receptionist Job Description
Job Description Example
Our innovative and growing company is looking for a spa receptionist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for spa receptionist
- To promote Spa’s facilities, restaurants and bars wherever possible
- Refer guest complaints related to Spa activities or treatments to management staff in accordance with departmental policies and procedures
- Welcomes guests and visitors to the Spa, Salon and retail area, arranging appointments for treatments upon request
- Coordinates scheduling of appointments for Spa services
- Document all guest challenges and irregularities in the reservations system, communicating all concerns to the Spa Manager or Director
- Knowledge of basic computer functions as related to The Spa
- Spa tours and various other tasks to deliver high quality guest service to our discerning guests
- Be available to help with Retail duties as directed by Spa Management to include retail/skin care product sales
- Maintain a thorough knowledge of all retail products
- To have thorough knowledge of all Spa treatments and to be able to respond to guest inquiries
Qualifications for spa receptionist
- To treat equipment responsibly and with respect
- Receive payments for goods and services and properly account for all transactions and monies
- Handle and assist as needed with guest recovery and issues
- Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time
- This position requires the ability balance, stop, reach, stand, walk, push, pull, and lift
- The employee will be required to work around chemicals, fumes and orders
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Spa Receptionist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of spa receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for spa receptionist
- Checks and collects supplies from the stores according to resort/spa procedure
- To ensure that all cashiering functions are carried out in accordance with resort/spa procedure
- Explain spa menu, pricing, and all other policies to guests
- Support Spa Manager with the necessary communication
- Promote all services that are offered within the Spa
- Scheduling reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists
- Help maintain a clean, organized and stocked spa
- Assists Spa in activities including staff meetings, promotions, and clean-up and housekeeping duties
- Be somewhat flexible with your schedule, supporting the needs of the spa, such as weekends, holidays and sick cover
- Assist with Spa treatments as and when required
Qualifications for spa receptionist
- Working knowledge of SpaSoft, Microsoft Outlook, Excel and Word
- Strong keyboarding, data entry and typing skills with a minimum of 25 wpm net
- Whilst ascertaining information employee must be polite cordial and helpful to the guest
- Working knowledge and understanding of basic computer skills, which include function keys, using a mouse, basic navigation Microsoft Outlook
- His/her uniform needs to be clean at all times
- Is totally responsible for maintaining the required cleanliness/safety levels by completing the checklists during his/her shift
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Spa Receptionist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of spa receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for spa receptionist
- Inform guests on all spa products and services and answer all guests questions
- Engage guests in conversation regarding spa products and services
- To provide consistent services and attention to all guests and members utilizing Chi, The Spa and its facilities
- A Spa Receptionist should have knowledge of the services and treatments offered at the establishment including any offers and promotions that may be on at a particular time
- Spa Receptionist also include prioritizing workloads, ensuring all operational procedures and ensuring that standards of appearance, codes of conduct are adhered to and implemented to the latter
- Ensure that all relevant spa colleagues receive a print outs of their daily schedules
- Greet and welcome all incoming and outgoing guests and staff in accordance to Resort Stand
- Ensure cash flow
- Take guests booking for facilities use
- Answers queries with regard to the Recreation Centre and related areas
Qualifications for spa receptionist
- Team spirit • Well organized • Autonomous
- Maintains and updates files on Recreation Centre and related areas
- Initiate maintenance orders as requested
- Develops computer systems technical knowledge by learning the reservation, front office, ross and t-time systems
- Acquires understanding and knowledge of lodging rates by learning the rate structures and knowing where to find the rates for each of the services
- Collects and reconciles daily transactions by collecting balances, performing required accounting procedures such as check approvals, processing a shift report and balancing cash drawer
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Spa Receptionist Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of spa receptionist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for spa receptionist
- Contributes to team effort by accomplishing related results as needed.This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations
- Maximizes business levels
- Of Performance Manual
- Ensure smooth check out
- To attend daily meetings
- Operate the computer, copier, computer and credit card machines
- Utilize the trace file, cashier sheets and handle the daily accounting
- Provide assistance to guests about the retail merchandise
- Be an expert at explaining the different types of services offered
- Process bookings accurately via telephone, web bookings and face-to-face
Qualifications for spa receptionist
- Identify and report defects throughout the Hotel
- Must be able to multitask and prioritize daily work load
- Must have computer and administrative skills
- Ensure body tech
- NVQ Level 3 Beauty Therapy or Equivalent
- Previous Beauty Therapy experience in a 5 star environment
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Spa Receptionist Job Description
Job Description Example
Our growing company is looking for a spa receptionist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for spa receptionist
- Provide support to the Spa Staff Members as needed
- Maintain a thorough knowledge of all treatments and take home products all retail products
- Upsell treatments, gift vouchers and packages available
- Provide tours of the facilities to prospective members/clients
- Process membership sales and associated administration
- Answers telephone inquiries and in-person requests for availability of treatments and services, dress expectations and pricing
- Offers a warm welcome to guests arriving for treatment appointments, directing guests to changing areas, offering towels, and other instructions and information as appropriate.Awareness to all safety precautions and procedures to ensure a safe atmosphere for guests and employee partners
- Offering instructions and additional information and directions as necessary
- Informs team members and guests of schedules and availabilities
- Performs administrative duties to the highest level
Qualifications for spa receptionist
- Proficiency in the use of Microsoft packages
- Certified Esthetician
- Provides tours of pools upon request
- Accurately handles guest transactions including credit card charges, room charges, gift certificates
- Remain queue aware by helping maintain a low abandonment percentage
- Assists in keeping the facility neat and clean at all times