Scheduling Analyst Job Description
Scheduling analyst
provides guidance and support to project teams in Engineering, Procurement and Construction activities during project execution throughout the life of a project.
Scheduling Analyst Duties & Responsibilities
To write an effective scheduling analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included scheduling analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Adjusts RBM forecast for supply constraints such as machinery, equipment, manpower
Helps prepare scheduling proposals to accommodate special situations such as strike hedge plans or reviewing costs and consequences of layoffs, carrying inventory, using plant shutdowns
Ensure schedules are generated on a regular basis to maximize efficiency of resources
Collaborate with multiple VCI staff to identify scheduling requirements
Establish and maintain communication channels to ensure scheduling and resources are met
Monitors the production plan and makes recommendations as needed to maintain acceptable product availability
Analyzes data in SalesForce or other CRM tools to support demand forecast
Maintain Order Board with a soft assignment of most likely customer names to available build positions
Evaluate stock and future build configurations to identify machines most closely aligned to customer’s desired configuration
Supports the global S&OP (Sales and Operations Planning) process and attends meetings with marketing subsidiaries on a monthly basis
Scheduling Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Scheduling Analyst
List any licenses or certifications required by the position: PMP, APICS, DAU, CHAM/CHAA, PMI, USMCA, NAFTA, CPSM, ITIL, EPIC
Education for Scheduling Analyst
Typically a job would require a certain level of education.
Employers hiring for the scheduling analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Engineering, Education, Finance, Technical, Management, Mathematics, Business/Administration, Project Management, Computer Science
Skills for Scheduling Analyst
Desired skills for scheduling analyst include:
MS Project Server
Microsoft Project
MS Project
Prime products and attachments
Engineering
Accumulate and access historical data for use in maintaining realistic future planning and forecasting
Standard cost control methods utilized in the execution of various types of project
Construction terminology and concepts to develop and maintain critic path logic networks
EVMS guidelines and processes
Procurement
Desired experience for scheduling analyst includes:
Previous Scheduling and/or forecasting experience plus
Bachelor’s Degree in Business Management or related experience within a Call Center Environment
Strong expertise in MS office Skills, MS-Excel, power point
Provides input to RBM forecast for sales
Must be an experienced Excel user with ability to do V-Lookups
Conducting Schedule Risk Assessments (SRA)
Scheduling Analyst Examples
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Scheduling Analyst Job Description
Job Description Example
Our company is growing rapidly and is hiring for a scheduling analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for scheduling analyst
- Facilitate regular resource meetings
- Track and report consultants’ certification metrics
- Support human resources in recruiting, training and development
- Work with resource schedulers in other regions to coordinate and track inter-country assignments
- Provide guidance, direction, and specialized assistance for the resolution of difficult project control problems
- Confirm project status
- Track the contract document requirements for schedule adherence, change orders and contract amendments
- Manages finished goods
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues
- You will use your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution
Qualifications for scheduling analyst
- Generates and maintains short term/long term forecasts for call volume, average handle times, Attrition rates, and headcount for the different areas in the business
- Must be available to work weekends in schedule rotation
- Bachelor’s degree in Finance, Mathematics or Statistics strongly preferred, or equivalent work experience
- Business or Technical Bachelor degree + 4 years relevant experience
- With H/S or GED, must have a total of 12 years relevant experience
- Minimum three (3) years of call center/Health Plan experience
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Scheduling Analyst Job Description
Job Description Example
Our company is looking to fill the role of scheduling analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for scheduling analyst
- You will update checklists for quality assurance and progress tracking following standard operating procedure
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs
- You will ensure crystal clear communication and documentation as point of contact
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on)
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups
- Daily monitoring of attendance line for sick calls, tardies, and updating schedules accordingly
- Activate low service level contingency plans as needed during peak times and proactively schedule/approve additional offline activities
- Coordinates and updates schedules for daily and current week events, ad hoc meetings, offline activities and any immediate business need
- Documents all activities in the applicable logs Adherence or Attendance
- Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing the best practices within and across sites
Qualifications for scheduling analyst
- Must have an understanding of CPM (Critical Path Method) concepts and calculations
- Periodic reporting and assembling of technical documentation for program leadership
- Passion for working as part of a team being equally comfortable working on their own
- Generate reports at the end of each day to confirm all power has been scheduled provide a record for our Real-Time desk to utilize to manage all day-ahead positions on a real-time basis
- Analyzes schedule efficiency measurements key indicators such as service level, for continuous improvement
- Have a high level of accuracy and excellent attention to detail
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Scheduling Analyst Job Description
Job Description Example
Our growing company is hiring for a scheduling analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for scheduling analyst
- Develop and maintain databases on faculty appointment, recording WTUs for each term, to ensure the correctness of salaries
- Processes appointment and reappointment papers for each faculty member and ensure the correctness of the salary as coordinated with the Director and Dean’s Office
- Scheduled vs
- Maintaining records and producing reports on scheduled vs
- Monitors call & offline arrival patterns and compares them against previously determined forecasts
- Generates and evaluates staffing schedules, and ensures data updates into scheduling system
- Supporting offshore team on a 7x24 support basis for batch failures or escalations and the ability to work rotating shifts
- Assisting with updating and maintaining the corporate schedule standards
- Training other company scheduling professionals in their implementation of the standards and over schedule forensiscs analysis
- Project planning, developing, monitoring, updating, forecasting and analyzing integrated project schedules
Qualifications for scheduling analyst
- Advanced knowledge of workforce management and associated software (forecasting, scheduling, real-time, load balancing processes)
- Must be articulate, have clear analytical approach to problem solving, and good decision making abilities
- Have good analytical and numeric skills
- Demonstrate the ability to manage your time effectively and prioritise tasks
- Demonstrate PRIDE behaviours at all times
- Confident in using Microsoft Word and Excel
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Scheduling Analyst Job Description
Job Description Example
Our company is looking to fill the role of scheduling analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for scheduling analyst
- Developing recovery and acceleration schedules and assisting Operations with short term schedules
- Contracts and change order evaluation, construction dispute resolution, claims analysis/avoidance
- Oversee the entire schedule change process from internal mini bids, new hire class bids and full department bids
- Ensure consistent processes for managing staffing requirements for proprietary contact centers
- FTE estimates, productive hours and scheduled hours inputs to Financial Plans
- Tracking and analyzing ½ hourly/daily call arrival and AHT patterns to ensure agent schedules are optimized to achieve ½ hourly service level goals
- Providing ½ hourly staffing requirements to ensure that staffing is optimized to meet the best call volume patterns and improve schedule optimization
- Develops and presents recommendations based on governmental measures for major projects affecting land use, public
- Updates data and information setup within scheduling systems to ensure system reliability and accurate forecasting
- Develops and maintains complex reports using various tools (Excel, Access, Solver, to support the needs of the Logistics organization)
Qualifications for scheduling analyst
- Be able to manage and prioritise your own work load to ensure reports are produced on time
- Ability to solve multi-dimensional problems
- Skills to use office productivity tools to create and edit complex reports, graphs, and presentations, converting information from one format to another, using advanced functions, and generating non-standard reports from business applications and/or databases
- Candidates who have previously passed the 4118 Excel Test may not need to retest for this position
- If testing is required, you will be contacted by Corporate Test Administration upon passing the resume screening process
- Testing will be on Friday February 17, 2017
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Scheduling Analyst Job Description
Job Description Example
Our company is growing rapidly and is hiring for a scheduling analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for scheduling analyst
- Responsible for the 24/7 support for all scheduling systems and assists with the disaster recovery planning, implementation, and data recovery
- Responsible for the creation of technical tools used to solve problems encountered in the scheduling and order management function
- Configures and modifies systems to achieve optimal performance and monitors all data feeds to ensure continuous flow of the information
- Supports field operations with customer configuration and related system setups and manages special projects focused on improvements to the scheduling functions
- Schedule Production - Administer the defined scheduling process by business area across TVL account
- Ensure a consistent scheduling process across each area and make recommendations on staff moves / recruitment requirements
- Schedule, analyse and report on all workload activities as per agreed assumptions, to optimise the back office availability & call handling performance
- Produce & manage gap analysis production and workforce optimisation by business team
- Deliver schedules 6-12 weeks in advance across the business teams, identifying gaps in the overall operating plan and providing recommendations to plug those gaps
- Work closely with the recruitment team to maintain appropriate staffing levels to handle forecast fluctuations
Qualifications for scheduling analyst
- Knowledge of airline industry preferred
- Ability to evaluate and analyze large amounts of data, communicate results, and convince others of their recommendations
- Near-expert ability with Microsoft Excel required
- Ability to quickly learn multiple software packages
- Exceptional communication (both written and oral), organizational, and time management skills
- Completed Bachelor's Degree by June 2017, preferably in a technical or business discipline such as Finance, Supply-Chain