Sales Support Associate Job Description
Sales Support Associate Duties & Responsibilities
To write an effective sales support associate job description, begin by listing detailed duties, responsibilities and expectations. We have included sales support associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Sales Support Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Sales Support Associate
List any licenses or certifications required by the position: CFA, FRM, SAM, AAP, CCM, CTP, DHI
Education for Sales Support Associate
Typically a job would require a certain level of education.
Employers hiring for the sales support associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, General Education, Management, Associates, Computer, Finance, Marketing, Computer Science, Electrical Engineering
Skills for Sales Support Associate
Desired skills for sales support associate include:
Desired experience for sales support associate includes:
Sales Support Associate Examples
Sales Support Associate Job Description
- Analyzes customer questions, requests and problems
- Greets customers proactively and responds immediately to support customers needing assistance
- Performs line updates as communicated in the Monthly Sales Planner (MSP) in a timely manner
- Maintains an accurate fixture inventory and maintain signing and equipment backroom area
- Manages inactive and 991 inventory
- Sets storewide and event signing
- Completes price change notifications (PCN) on a timely and accurate basis
- Conducts price accuracy/ad checks as detailed in the Steps to Improved Price Accuracy program
- Communicates with the Managers on new plan-o-gram (POG) completion and merchandise resets to maintain accurate on hand count integrity
- Verifies needed corrections to complete Retail Inventory Management (RIM) on hand counts accurately
- Posses a combination of banking center leadership or Commercial or Business Banking or Premier relationship management or support experience, Credit and/or Treasury sales servicing, or operations management experience
- Outbound calling sales activity and ‘farming’ of lower tier accounts with a view to increasing their position in the sales funnel
- Enter and maintain information on salesforce CRM
- Prepare material for client meetings
- Host meetings on behalf of Sales Managers as necessary
- Manage complex client issues and identify opportunities to enhance client service (e.g.B2B opportunities) by engaging with appropriate groups
Sales Support Associate Job Description
- Communicates with the store team to ensure a smooth flow of merchandise to the sales floor
- Ships and receives all merchandise coming in or leaving the store, including the physical unloading and loading of trucks
- Keys or scans all receivables into the store system, including from vendor supported items
- Follows all applicable laws, regulations and company policies
- Identify, research, troubleshoot and resolve issues and communicate the end results and process improvements to all internal partners
- Handle diverse and complex situations which may require identification and selection of solutions through acquired knowledge and enhanced problem solving ability
- Attain a competent level of product knowledge and the selling process
- Work within diversified, established procedures and standards
- Help support, grow sales team with Financial Education Implementation support
- Handling all incoming orders via email, fax, and phone
- Analytical skills, computer skills including MS Office
- Must acquire a Producer License (if necessary) and attain Product Certification
- Prefer one to two years of newspaper or media environment
- Must exhibit excellent communication skills and computer literacy
- Must display effective interpersonal skills to include areas of written and verbal communication superior customer service skills
- Must be able to work with video display terminal for long periods of time and type a minimum of 35 wpm
Sales Support Associate Job Description
- Schedule follow up customer meeting
- Keep deals moving and assist/own prospect follow up as assigned
- Conduct Market/Account level research
- Develop an intimate understanding of our K-12 products and prospects
- Maintain SFDC hygiene for the five-person sales team, reporting to the SVP of Strategic Partnerships
- Generate pricing, quotes, proposals, invoices, and any other sales collateral as assigned
- Is responsible for supporting the Sales Executive with an assigned client base
- Builds relationships with all key customers
- Maintains service contracts with customers
- Communicates service or pricing changes, notable trends, policies and other relevant information to assigned accounts
- Excellent organisational, communication and interpersonal skills, ability to professionally communicate and interact with all levels of internal and external customers
- Ability to work in stressful situations with the public and management
- Ability to read and understand written communication or instructions
- Ability to lift and move at least 20 pounds in weight to maintain flow and replenishment of merchandise
- Ability to focus on the client needs
- PC proficient and able to navigate in multitude of systems and databases at the same time
Sales Support Associate Job Description
- Ability to be proactive, “own” your role
- BA/BS or equivalent 4-year degree required (Economics, Finance, Accounting a plus)
- Firm grasp of Microsoft Excel
- Prior billing and/or order management experience strongly preferred
- Familiarity with Salesforce and other Software-as-a-Service a plus
- Self-motivated, able to work independently contribute to a cross-functional and global teams
- Requires 1 year order entry / or billing experience
- Success with building partnerships and relationships with colleagues at various levels
- Self-motivated, proactive, and results orientedprofessional
- Desire to continue to apply and accelerate knowledge of successful sales skills
- Ability to discern how and then act to support the selling motion at the School District or Local Government level and support at the State Government level
- High comfort level making cold calls