Customer Support Associate Job Description
Customer support associate
provides application support for MS Office Suite including Microsoft Outlook.
Customer Support Associate Duties & Responsibilities
To write an effective customer support associate job description, begin by listing detailed duties, responsibilities and expectations. We have included customer support associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Print, reconcile, and mail daily letters to customers as required by company production and within Federal regulatory guidelines
To maintain in-depth knowledge about Martin-Lavell’s products and services and be able to talk with confidence regarding our offerings
Comfortable with meeting deadlines
Strong computer skills, data entry, MS Office (Excel, Word, Outlook)
Assist with developing program FAQ’s and other training documents, specifically as it relates to the “Provider Locator” website, and healthcare provider portal
Maintain the accuracy of the listings on the Provider Locator by making outbound calls to healthcare offices to confirm the information listed
Register and maintain the account and log in information for healthcare providers utilizing the healthcare provider portal
Responsible for answering outage and emergency inquiries from customers to ensure accurate and timely response
Responds to customer inquiries and complaints related to routine billing issues and initiates action to resolve
Provide assistance to customers in accordance with KAO call quality standards
Customer Support Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Support Associate
List any licenses or certifications required by the position: D+H, CCNA, CCNP, CCENT, CSM, BICSI, FINASTRA, OS, CCDP
Education for Customer Support Associate
Typically a job would require a certain level of education.
Employers hiring for the customer support associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Science, Education, Technical, Graduate, Business, Chemistry, Biology, Electrical Engineering, Biomedical Engineering
Skills for Customer Support Associate
Desired skills for customer support associate include:
Services
Client products
Payroll and benefits
Federal
Health insurance and 401K
State and Local regulatory compliance
Wide range of technologies
Microsoft Office
MS Office Suite
Microsoft Excel
Desired experience for customer support associate includes:
Availability to support program operations until 8pm ET, Mon-Fri
Minimum of two years of college education with at least six to twelve months of call center
A minimum of 0-2 years technical and/or professional experience in related customer service skills
Minimum of B.A
Resolve product or service problems by clarifying the customer's complaint
Experience with call and email handling
Customer Support Associate Examples
1
Customer Support Associate Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer support associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer support associate
- Create detailed feature and bug reports for engineers and product managers to resolve
- Work alongside product and engineering teams to escalate UX issues, bugs, and feature requests and convey accurate timeframes to end users
- Stay informed with upcoming product roadmap in order to answer user inquiries
- Assist with the creation of reports and share team progress and learnings across teams
- Be a knowledgeable point of contact for our internal agent ops and listings teams
- May provide input during project planning and requirements phase
- Actively supporting our Sales and Marketing teams in their efforts to sell, serve, and market to both existing and prospective members
- Managing and analyzing inbound volume by documenting and tracking requests or issues via case management technology
- Properly complete all customer inquiry tasking’s (CITs) within established timeframes to include reconciliation of financial records and requests for payment
- Conduct account research through the utilization of multiple company computer systems to properly respond to internal and external inquiries to remain compliant with FCRA guidelines
Qualifications for customer support associate
- You derive happiness from helping others
- The ability to relate to our customers and help them solve problems
- Punctuality and attention to detail are critical
- A calm demeanor but with the confidence to offer customers a better solution when necessary
- Basic ability to navigate computers and software applications (MS Office)
- Thorough understand supply chain management
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Customer Support Associate Job Description
Job Description Example
Our growing company is looking to fill the role of customer support associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer support associate
- To meet process and procedural compliance in all administration such as invoicing, order inputting, credit card purchases
- To assist with marketing activities for Martin Lavell
- To accurately navigate and update all other key systems, such as SAP and Paper-round
- The ability to work in fast paced, changing environment
- A successful background in sales
- The ability to work proactively, independently and self-motivate
- Able to deal with rejection, whilst remaining focussed
- That you’re highly organised with a well-developed approach to prioritisation
- Managing service to agreed service levels
- Troubleshoot client network application issues via phone and remote access
Qualifications for customer support associate
- Ability to see the bigger picture in relation to the customer perspective and service delivery
- The able to share knowledge with the team on key changes and help with the transition
- Ability to take effective minute notes
- Demonstrate a one team ethic
- Flexibility within role
- Hours of Operation Monday - Friday 7am-8pm
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Customer Support Associate Job Description
Job Description Example
Our company is looking to fill the role of customer support associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer support associate
- Educate customers on product features or additional services to meet their needs
- Employee Discount Program (includes car rentals, electronics, travel, fashion and many other services)
- Coordination and administrative aspects of Order Entry, Order Fulfillment, Credit/Rebill and Backlog Management including but not limited to the use of multiple Systems (SFDC, SAP, MS Office Suite, Quickbase, Cognos, etc)
- Administering contractor on boarding and off boarding process
- Collect, audit and track contractor expense reports
- Ability to understand and retain TEKsystems’ business policies and practices in order support operations
- Management of all drug and background requirements and entry
- Main point of contact for troubleshooting and problem resolution involving contract employees
- Diagnose, troubleshoot, resolve, and escalate issues
- Work as a collaborative team member that puts the customer first and is keen to actively find solutions
Qualifications for customer support associate
- Associate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field
- The successful applicant will have a retail or logistics background with minimum of 1 year of experience in a high-paced fashion company
- We are looking for someone who has the ability to replenish the sales floor with pace & accuracy in order to ensure that all styles, sizes, colours are available
- You have to be available for 8- 38 hours per week, (including being available to work during the weekends), and have the flexibility to be able to work during festive seasons
- Finally, you should have strong communication skills, both in verbal & written Dutch and English and be comfortable working under pressure and to deadlines
- Cold call potential new customers from a data base
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Customer Support Associate Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer support associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer support associate
- Solicit sales of new or additional services or products
- Engage with our internal and external customers to resolve issues
- Maintain up to date information on problem resolution in Salesforce and keep customer and Team Lead up to date on resolution status
- Should have a basic understanding of accounting concepts
- Should have a basic knowledge of foreign exchange and derivative banking operations
- Prior work experience in Supporting Customer on a Treasury and Capital Market product is preferred
- Prior work experience in FX and Treasury Operations would be preferred
- Should be very good at analytical and problem solving skills
- Should be willing to travel locally on short term assignments
- Should be fluent in English and Mandarin
Qualifications for customer support associate
- Ensure that all behaviors complies with health & Safety Directives
- Exposure within a retail environment would be of interest, however not essential
- Work experience related to healthcare or medical devices preferred
- Able to demonstrate flexibility and adaptability regarding daily tasks and duties
- High School Diploma or GED is required – Bachelor’s degree is preferred
- A minimum of 2 years’ experience in a Customer support function with demonstrated ability to address customer questions and concerns
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Customer Support Associate Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer support associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer support associate
- Execute on core operational tasks, resolving problems based on standard business practices and procedures
- Able to analyze situations or data and apply basic core business knowledge to achieve resolution
- May partner cross-functionally with Planning, Shipping and Logistics teams to ensure on-time shipment of expedited orders
- May partner cross-functionally with Internal departments to resolve pricing inconsistencies and ensure on-time order entry and delivery for customers
- May handle phone and email inquiries with internal and external customers to provide direction or solution
- Will use professional concepts and apply company policies and procedures to complete tasks and resolve routine issues as assigned
- Scheduling and expediting work orders
- Defective product management, process PO change requests
- Act as liaison between sales and material planning group through involvement in shortage calls, quality problems, programming
- Assist with the overall customer service and account management/strategy by partnering with Sales/Marketing Representatives to troubleshoot customer concerns, acting upon a variety of branch level reports, and working on other assignments as needed
Qualifications for customer support associate
- Ability to translate changes into useful information for wider team members to understand
- Beyond English, we often receive support cases in Dutch, Spanish, Portuguese (Brazil), German, French, Mandarin, Japanese, and Swedish
- Will be working alongside approximately 40 other professional Customer Support Associates led by three Team Leads
- Intermediate level knowledge of office tools MS Excel
- Exceptional customer service background
- Integrity and ability to maintain confidentiality and personal credibility