Customer Support Job Description
Customer Support Duties & Responsibilities
To write an effective customer support job description, begin by listing detailed duties, responsibilities and expectations. We have included customer support job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Support
List any licenses or certifications required by the position: PMP, ITIL, CCIE, CCNP, CCNA, SAS, NOKIA, ALU, OS, MCSE
Education for Customer Support
Typically a job would require a certain level of education.
Employers hiring for the customer support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Technical, Education, Computer Science, Engineering, Business, Associates, Science, Management, Business/Administration, Computer
Skills for Customer Support
Desired skills for customer support include:
Desired experience for customer support includes:
Customer Support Examples
Customer Support Job Description
- To provide comprehensive support to the sales team
- Delivery outstanding customer service
- Providing technical support to existing clients
- Liaising with new clients and other departments
- Track records and all correspondence
- Manage local relationship with the existing SCM vender and client sourcing offices to ensure these are well maintained
- Develop relationship with the new shippers and client sourcing offices in connection with the new client implementation
- Independently drive sales target with the full range of Damco product and service offerings, in line with the NAS regional/local business strategies and growth plans
- Be the local prime mover on shipper education for projects related to systems and new procedures, Damco Shipper Portal, 10+2
- Provide subject matter expertise for the market insights in terms of local regulations and practices, key trends the competitive situation
- Solid related experience preferred
- Support and assist all CFT resources (Tier 1 and Tier2), help them in performing their daily tasks effectively
- Proven technical experience in customer facing functions primarily focused on defining or supporting and implementing solutions preferably within the technology and travel sector
- Proven programming experience for both problem solving and the ability to write short query scripts
- Must have / gain SC clearance
- Operational role can only be delivered from NHS approved secure location
Customer Support Job Description
- Set clear objectives, evaluate progress, and instill a high performance culture with focus on team work, service excellence, and ownership for resolving customer issues
- Set-up, manage, and improve standards and procedures within the team
- Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
- Cascade business objectives and targets to the team
- Remain aware of new product developments and tactical direction to the business on customer service and support challenges
- Manage the customer relationship to ensure we provide seamless service
- Closely interact and communicate with customers, sales teams and customer support team and coordinate field support functions
- Implement Preventive and Corrective Maintenance programs for China Region
- Log into their phone - take calls from users
- No set scripts - but they do have the best course of action to present troubleshooting to resolve the calls
- The individual should be a highly motivated team player with the ability to champion the benefits of the new approaches to others and to play a vital role in embedding and making these processes a success
- The role is required to assist with managing the expectations of our customers and to consistently surpass those expectations when it comes to the provision of service
- BS in CS/EE or equivalent plus 2-5 years of Data Center related experience
- CCIE highly regarded
- AES-CCMP encryption (AES- Counter w
- Experience with demanding high profile customers
Customer Support Job Description
- Provide efficient and professional management of the documentation through coordination with other functional teams and/or world areas
- Supply chain management including trade compliance for MEA region
- To provide via a swift response to emails coming through the Customer Quality team on a daily basis and within a set timeframe
- Being the point of contact for the group operations and Mobility manager, to support and resolve Mobex queries, in addition to the business support analysis
- To manage and maintain the administration tables within MOBEX, following an agreed test plan for all changes
- To support all major and minor MOBEX enhancements, through full UAT testing, system step by step guides and process mapping, supporting the business in delivering robust system changes
- Support quarterly supplier stakeholder meeting, documenting future Mobex requirements, immediate system defect, business processes gaps working alongside IS and the business to feedback the output, maintain a tacker of an actions
- Investigate and propose new developments that may be usefully applicable to the wider business to improve the current service
- Manage email, telephone and on-line inquiries and logging such into the appropriate CRM system, routing them as appropriate to the various support teams
- Develop reports and provide business analysis to management on a regular basis
- Ability to understand the political dynamics that influence policy development
- Robust analytical thinking and strong research abilities
- Ability to synthesize complex educational policies and political issues into understandable, succinct, and engaging exposition
- Ability to learn and use web-based office applications for online collaboration, document/content management, and intranet management (such as SharePoint)
- Experience and knowledge of VMware, ESXi 5 and higher, JVM
- Understanding of application components and functionality
Customer Support Job Description
- Execute solutions that enable the organization to achieve its goal
- Respond to customer inquiries (phone, fax, mail, email)
- Process customer payments and refunds
- Coordinate account adjustments to reconcile accounts, as required – check all aspects of an account
- Professionally and efficiently assist TS in their efforts to troubleshoot, and resolve customer complaints
- Responsible for implementing cost-effective, high-value solutions for supporting customers
- Help TSS’s meet and exceed key performance metrics such as customer response time, issue resolution time, and departmental efficiency
- All about us
- Guide the Client Implementation leader in preparations for and execution of high-profile implementations (e.g., strategizing on key messages and tactics to drive success)
- Optimize the deployment of CST members in the field (e.g., Member Sales Representatives), working in conjunction with Commercial Markets leaders (e.g., Sales Directors, VPs, SVP's) to develop resource allocation strategies
- Experience and knowledge of Networking protocols
- Knowledge in Database Management is advantageous
- Knowledge of the concepts, practices and procedures of the client service representative field
- Meeting facilitation, presentation and training experience preferred
- Strong commercial awareness with a passion for customer satisfaction and service excellence
- Business acumen across all Damco service offerings and the ability to link the right product with the specific business development opportunity
Customer Support Job Description
- Work with the Organization's leaders to identify opportunities for collaboration with member-facing teams (e.g., Member Engagement team) to drive field-level strategic initiatives (e.g., UPMC Transition)
- Participate in the development of the Customer Support team budget and continuously monitor same
- Make decisions on the hiring of and performance management of direct reports through the employment lifecycle
- Resolves open order (backlog) report issues of moderate to high complexity and reaches out to supply chain or factory to determine source of delay
- Maintains complete files on each order including the order, acknowledgement, invoice and all related correspondence
- Expedites shipments when delivery is critical or necessary to maintain KAC delivery commitments
- Provides distributor training and support of SAP for entering orders and obtaining order information
- Receives and processes distributor claims for freight adjustments
- Invoice jobs, accounts receivable, accounts payable
- Ensure employee time is accurate and submit to payroll
- Preferably experience from sales and marketing
- Ability to professionally and concisely provide technical communication relating to our customers
- Candidates must be willing to submit to a background check
- Candidates must have a minimum of one (1) year combined customer service experience
- Type a min
- Must be able to work a full-time position