Customer Service Support Job Description
Customer Service Support Duties & Responsibilities
To write an effective customer service support job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service support job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Support
List any licenses or certifications required by the position: II, IAT, CE, OEM, TIL, MCP, CPE
Education for Customer Service Support
Typically a job would require a certain level of education.
Employers hiring for the customer service support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Communication, Associates, Networking, Military, Management, Technical, Leadership, Supervision, Business
Skills for Customer Service Support
Desired skills for customer service support include:
Desired experience for customer service support includes:
Customer Service Support Examples
Customer Service Support Job Description
- Performs callbacks to customers for various reasons
- Handles customer correspondence via all venues
- Creation and management of customer documentation and installed base records
- Preparation and coordination of FSE’s training plans
- Preparing of statistics data as required by management
- Service tool calibration maintenance and administration
- Helium refill management
- Communicate with external customer’s ship/delivery dates that are acceptable to the external customer and are attainable by Invivo
- Manage orders held in our internal processing system due to error such as pricing, contact details, permits
- Processes customer orders/inquiries received by fax, or e-mail
- 2+ years of experience in support focused roles, with management experience leading teams for 1+ years with at least 6 direct reports
- Required to work 1-10pm, 3-12am, or overnight shifts
- Or HS plus 10 yrs equivalent industry experience.High school education or equivalent and zero to two years related experience
- 8+ years of experience in two or more Customer Support roles
- Proficient with Excel including V-lookup functionality
- Ability to multi-task and work autonomously as individual contributor in a team environment
Customer Service Support Job Description
- Influence and persuade members to change their behavior regarding their health care
- Exhibit passion for delivering superior advisory services by going above and beyond
- Build member loyalty by delivering excellent follow through and follow up to our members
- Follow-up on shipping/tracking information, order ship with mills, send copy's of invoice to AP for billing
- Identify and resolve service requests received from user community into the Service Desk
- Dispatch escalated service requests to correct technicians & monitor trends related to potential service interruptions or global incidents
- Act as a central point of contact in crisis/incident situations and disseminate pertinent information as necessary according to service desk procedures
- Follows Incident Management notification policies
- Monitor trends related to potential service interruptions or global incidents
- Changes passwords as required in SLUHN systems
- Spanish + English + Portuguese
- Experience with DCS / PLC Control systems different type of sensors / actors
- Associate Degree preferred or equivalent work experience
- Fleet Management Industry experience a plus
- One to two years of previous Customer Service Experience
- Diplomacy, tact and grace under pressure when working through urgent customer issues
Customer Service Support Job Description
- Follows Monitoring policies & procedures as outlined in the IT Knowledge base
- Maintains knowledge of technology by attending appropriate continuing education seminars and reading related periodicals
- Follow‐up with customers and States/Provinces on permit status, issues with permits
- Create Commercial invoices for various country’s to ensure error free shipments
- Works with the credit and onboarding teams to make sure that the customer is receiving cards, has documentation/data needed for credit approval
- Maintains comprehensive knowledge of the various systems and partner specific program
- Coordinates with internal business areas, technical, operations, product, sales, to service customer requests in a timely manner
- Individual Customer Management
- Assists with the organization of sales information/data, and supports the Customer Service Manager
- Prepare and process legal review submissions and NDA’s
- Or HS plus 10 yrs equivalent industry experience
- Bachelors Degree or Higher in Business Administration, Logistics, Manufacturing, International Commerce and/or 3+ years experience and knowledgeable in Import, Export, Trade & Compliance
- Demonstrated knowledge of corporate business processes and team dynamics
- Ability to collaborate cross-functionally to solve complex issues
- Ability to create content for training purposes
- Ability to create a strong network of relationships among peers, internal partners, external constituencies and decision makers to drive change through the company
Customer Service Support Job Description
- Manage student registration, enrollments, transfers, sign-in sheets
- Manage back office logistics including class administration, user account maintenance, DAMEX checks, course authorizations, purchasing
- Create “Return” report – payments which couldn’t be completed and/or needs client attention, send to client and Account Manager
- Contact unknown suppliers to determine card acceptance practices (true EAP or if not, online access, phone-pay, fees )
- Assist CSP in processing credits, obtaining PODS, NOAs and other types of issues
- Communicate discrepancies to CSP and work with CSP to correct any/all PO issues
- Acts as a peer coach, providing answers to specific questions regarding processes and systems
- Conducts outbound precard calls to customers who have purchased through our online sales channel
- Upsells ancillary products and makes quality WEXSmart referrals
- Builds accounts and enters card and driver information into OFFIS or Siebel for new accounts
- Facility and Operation based experience preferred
- Excellent verbal and written skills in English are essential
- Ability to work under pressure and deal with people at all levels and cultural diversity
- 1-2 years’ experience in a customer service, logistics, or database management role
- Previous experience with the management of third-party courier services highly preferred
- Experience with Laboratory Information Systems a plus
Customer Service Support Job Description
- Works with Sales representatives and technical service specialists on pricing, scheduling and transportation issues
- Assists facility staff with day-to-day issues and tasks
- Manages additional projects and assignments as requested by the Customer Service Manager
- Researches and resolves customer concerns and questions
- Interfaces with customers and operations to make sure job/projects are completed as requested
- Communicates with customers by phone, email or in person regarding profiles to attain clear, legible, comprehensive and accurate information to ensure accurate and timely waste profile approval
- Prepares and transmits reports and waste shipment summaries
- Assists and provides support to sales representatives and with their customers
- May maintain customer profiles and contract filing system
- Writes correspondence related to conversations with customers
- One year experience in a support or customer service position
- Demonstrated ability to successfully manage projects of increasing complexity with commensurate professional sophistication
- Possess a minimum of 1 year experience in an office environment
- Proficient in Excel, Outlook and data entry
- Must be organized, detail oriented, able to exercise strong independent judgment
- Ability to operate binding & finishing equipment, including but not limited to drill, machine cutter