Coordinator Customer Service Job Description
Coordinator customer service
provides support and assistance to all employees/management through administration and interpretation of corporate policies, procedures and practices.
Coordinator Customer Service Duties & Responsibilities
To write an effective coordinator customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included coordinator customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Serve as a resource/partner to the field staff on best practices as related to both the database and certain event logistics such as guest registration and auction checkout
Attend CBT meetings/reviews and customer visits to discuss customer service processes understanding customer practices
Developing and implementing procedures and ways of working to establish an effective and seamless order process to support first class Customer Service
Monitor order fulfillment process including the resolution of customer issues, late deliveries, pricing issues, identifying EDI exceptions/problems
Be a passionate customer advocate
Have exceptional listening, questioning and call control techniques
Be able to learn in an ever changing environment
Have the ability to meet established standards
Solve problems with multiple answers, choosing best fit for customer
Timely and accurate handling and resolution of customer inquiries
Coordinator Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Coordinator Customer Service
List any licenses or certifications required by the position: DOT, ASE, FCRA, CDIA, HFMA, CSM, APICS, WAV
Education for Coordinator Customer Service
Typically a job would require a certain level of education.
Employers hiring for the coordinator customer service job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Education, Technical, Medical, Business, General Education, Medical Terminology, English, Business/Administration, Communications
Skills for Coordinator Customer Service
Desired skills for coordinator customer service include:
Procedures
Practices
Variety of retail and sales concepts
Insurance co-pays and deductible
Corporate policies and procedures as they relate to clinic operations
Workman's compensation protocols to ensure accurate and compliant billing information
Departmental and corporate policies and procedures
Customer service techniques
Distribution and inventory procedures
Marketing concepts
Desired experience for coordinator customer service includes:
Compliance with established call-center SLA’s and hours of operation
Support trend reporting by maintaining diligence with logging call-center data
Process and coordinate all orders received via E.D.I
Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions )
Minimum 1-2 years of experience of sales and/or customer service
Customize and develop new projects based on client request
Coordinator Customer Service Examples
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Coordinator Customer Service Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of coordinator customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for coordinator customer service
- Provide event, database, and customer support throughout the year
- Enter sponsorship contracts and donations into the event system
- Fulfill ad hoc reporting requests made by development staff
- Flexibility to travel up to 30% of the time is required
- Responsible for reporting on key financial and supply chain performance measurements, including collections, deductions, DPS
- Manage the Distribution Replenishment Planning process for the secondary hubs
- Develop and foster working relationships with departments to manage continuous improvements to improve customer satisfaction and business performance
- Design effective communication process to all relevant internal/external customers
- Constantly and proactively manage and contribute to improvement initiatives and developments within the scope of the role to ensure Out-performance is achieved
- Manage multiple Asia Pacific regional Customer Service Accounts as assigned by Television Distribution staff for Asia Pacific regional customers
Qualifications for coordinator customer service
- Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high quality services for all customer needs
- Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or challenging customers
- Demonstrate clear speaking and writing skills in English
- Requires Associate degree or 2 - 4 years experience
- Must be an effective team player and a positive influence with the organization
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Coordinator Customer Service Job Description
Job Description Example
Our growing company is looking to fill the role of coordinator customer service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for coordinator customer service
- Ensuring adherence with referral management protocols, policies and procedures
- Provide front line phone support for dealers, distributors, end user customers, rental, and mass accounts regarding parts order status and tracking, order placement, and adjustments
- Precise data entry required for keying parts orders, processing claims, and escalating messages
- Responsible for researching problems and communicating resolutions to customers
- Handles any customer questions or complaints and works toward a positive solution
- Accurately files paperwork such as invoices, open orders, in-transit documents archived documents and delivered orders
- Answers phones, takes messages, and appropriately routes phone calls
- Assure all phones are answered and issues are resolved in a timely manner
- Assure all orders are accurately processed
- Provide issue resolution when possible and assign unresolved issues to the responsible planner
Qualifications for coordinator customer service
- Degree in Economics, Administration or equivalent
- Knowledge of on Oracle platform and Siebel aare really nice to have
- Fluent in French, Italian and English languages is a MUST HAVE
- Candidate should be Full time graduate from a reputed university
- Should be hands on with various MS OFFICE tools like Word, Excel, Outlook and Power Point
- Ability to work independently within a large team
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Coordinator Customer Service Job Description
Job Description Example
Our growing company is looking for a coordinator customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for coordinator customer service
- Accurately and precisely input order requests into company ERP system
- Coordinate moving and relocation process
- Provide a full range of customer service for all areas of the business (programming, digital, TV Everywhere, corporate, merchandise, social media) in a prompt, efficient and professional manner
- Demonstrate listening and analytical skills, with the ability to obtain key information to resolve problems
- Showcase advanced analytical skills to identify, gather and organize information as it pertains to browsers and apps
- Exhibit excellent oral and written communications skills, with the ability to articulate relevant information and directions in an organized and concise manner to the customer, all levels of the organization
- Communicate courteously and effectively to understand issues from the customer's perspective
- Manage day-to-day relationships with internal partners to ensure all stakeholders are aligned and informed
- Maintain extensive knowledge of the roles of other departments within the company to respond adequately to inquiries
- Possess an excellent knowledge of Windows and Macs, web browsers, and mobile app technology
Qualifications for coordinator customer service
- Written and verbal communication skills with the ability to prioritize and execute multiple tasks
- Must have a good knowledge of computer systems, with experience in Oracle preferably or a comparable Order Entry System, Excel and Microsoft Word
- The candidate should have a good technical experience with exposure to many business areas and strong general application skills
- Ability to work and thrive in a fast paced structured environment where 90% of time and effort is focused on managing, responding and taking action on customer interactions
- Possess a B.A./B.S
- Processing orders and managing customer requests
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Coordinator Customer Service Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of coordinator customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for coordinator customer service
- Preparing and maintaining accurate patient records, charts and documents to support sound medical practice
- Consistently communicates with HHCAH management to make sure all issues and problems are seamlessly handled so that both the patient and the referring source are satisfied with the results and process
- Providing consultation to referral source on community resources and home care issues
- Adheres to the practice of confidentiality (HIPAA and other state/federal regulations) regarding patients, families, staff and the Agency
- Demonstrating H3W Leadership behaviors and supporting your team in culture and team building initiatives
- Pricing and completing work orders in the online storefront system calculating price quotes for potential orders
- Handle Legacy hotel branded guest resolution issues, research and follow-up via phone, email and social media
- Review and communicate Reservation Accuracy Audits
- Maintain and update the Business Continuity Plan and if required, execute
- Prepare and disseminate daily, weekly, quarterly and month end reports
Qualifications for coordinator customer service
- Hands-on" mechanical or related experience a plus
- Must submit to a pre-employment criminal background and drug screening
- Attention to detail and follow through with both customers and administrative duties
- Working knowledge of Word, Excel, Outlook and the Internet
- Knowledge of Transportation Management Systems (TMS), DCIS (warehouse management), Yard Management Systems (YMS), and SAP - PREFERRED
- Knowledge of phone system
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Coordinator Customer Service Job Description
Job Description Example
Our company is hiring for a coordinator customer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for coordinator customer service
- Complies with the pharmacy and departmental policies regarding safety, attendance, and dress code
- Assist customer service as needed especially during heavy on-sale days - customer email/calls daily
- Manage and file customer refunds and charge backs
- Office manager - ordering supplies, shipping (UPS/ postal service), working with facilities
- Research for VIP programs as needed
- Maintain VIP Nation Info calendar
- Shipping - proficient in merchandise shipping projects using UPS, USPS or our fulfillment partners LSI
- Document and update records through our databases
- Sending itineraries/customer notes for several tours
- Sales order handling
Qualifications for coordinator customer service
- Export & Direct Indent Sales Documentation Knowledge
- Knowledge on E-biz portal, Customer complaint System, GTS
- Minimum of three years of customer service and/or account management in a large call center environment
- 1-2+ years of experience in a call center or customer service position
- Minimum 1 year of experience in a customer service environment, call center preferred
- Must have excellent interpersonal skills, problem solving ability, analytical and team building skills