Associate Customer Support Job Description
Associate customer support
provides support for a wide spectrum of End User technologies as well as server technologies which include, but are not limited to: Windows desktop/server, MS Office, MS Skype for Business, MS SharePoint, Symantec AV, VPN, and VMware.
Associate Customer Support Duties & Responsibilities
To write an effective associate customer support job description, begin by listing detailed duties, responsibilities and expectations. We have included associate customer support job description templates that you can modify and use.
Sample responsibilities for this position include:
He/she should be able to quantify the impact of application problems
Provides primary support for all applications in their location(s)
Provides support for all desktop users including problem assessment and resolution
Is expected to write effective technical use documentation for end users technical installation documentation for team members
Follows project plans for small to medium projects and assists senior team members and management in developing detailed project plans for large projects
Answering inbound calls making outbound calls
Creates credit and debit memos in ERP system and updates SFDC CRM
As a member of the support team, you will work direct with our customers to ensure their success in accessing and using the iLab platform
You will be working with a remote team in a designated support shift
As an Agilent employee, we expect that you perform your duties and responsibilities to the best of your ability
Associate Customer Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Associate Customer Support
List any licenses or certifications required by the position: D+H, CCNA, CCNP, CCENT, CSM, BICSI, FINASTRA, OS, CCDP
Education for Associate Customer Support
Typically a job would require a certain level of education.
Employers hiring for the associate customer support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Science, Education, Technical, Graduate, Business, Chemistry, Biology, Electrical Engineering, Biomedical Engineering
Skills for Associate Customer Support
Desired skills for associate customer support include:
Contact Centre environment an asset but not a requirement
However
Internet Navigation
Life insurance industry an asset
MS Excel
MS Outlook
MS Word
MS PowerPoint
Business developed through education
Microsoft Windows operating systems
Desired experience for associate customer support includes:
Responsible for overall frontline support for staff
Identify and evaluate hardware and software issues detect and resolve connectivity problems
Preferred experience with Group Annuities
Preferred experience with Group Life Products
Must have experience with Annuities
Must possess excellent speaking skills, grammar skills and writing skills
Associate Customer Support Examples
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Associate Customer Support Job Description
Job Description Example
Our growing company is looking to fill the role of associate customer support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for associate customer support
- The Associate CSM is responsible for the overall success and relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola
- Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery
- Create customer and service provider Statements of Work
- Execute contract documents and obtain customer purchase orders
- Manage the service contract renewal process for all assigned lower complexity service agreements
- Installation Agreements (write-up, obtain PO, and manage)
- Provide email, phone, SMS, Twitter support to customers and restaurants
- Strategically think about operational improvements and efficiencies
- Answering the general support phone line the faculty support inbox to assist customers
- Act as a first point of contact for customer and agent support queues
Qualifications for associate customer support
- Comfortable with 24/7 shifts
- Must possess at least a Bachelor’s degree or equivalen/ others
- Minimum 1 year contact Centre expertise and proven technical ability
- Available to attend 6 weeks of required training on a fixed schedule that may include weekends
- No RV experience required, only a deep desire to LEARN
- Energy and enthusiasm to help our customers find the products they need
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Associate Customer Support Job Description
Job Description Example
Our company is growing rapidly and is hiring for an associate customer support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for associate customer support
- A full time career starting early October
- An inclusive environment for all employees
- Actively make outbound calls to prospective customers (both cold and warm) in line with set KPIs
- Work through personal Telesales dashboard in Infusionsoft ensuring all leads are actioned and next steps followed on time
- Achieve both personal and team KPIs for resolving customer queries within set KPIs
- Achieve both personal and team KPIs for growing the business and increasing sales
- On the phone handling of customer queries and complaints
- To support new and existing customers through all interactions – both positive and negative, in a professional manner and customer centric manner
- Use own initiative to identify and follow up opportunities with companies who are not already on the database
- Work collaboratively across the team to achieve team targets
Qualifications for associate customer support
- Skilled in multi-tasking, organization and prioritization
- Demonstrated ability to act as a calming and settling influence in tense situations
- Demonstrated ability to anticipate obstacles or problems
- Experience of working in a Finance or Admin function or customer service function
- Ability to maintain performance in line with SLA’s
- Be able to share knowledge with the team on key changes and help with the transitions
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Associate Customer Support Job Description
Job Description Example
Our growing company is hiring for an associate customer support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for associate customer support
- To work as part of a team to ensure the business KPI are achieved
- To deliver exception customer service at all levels
- Create, enter and manage customer orders (via phone/fax or e-channels) from internal and/or external customers
- Manage tasks energetically and efficientl
- Act as surge support for customer inquiries not handled by the BPO team
- Conducts reports to understand cycle time and consistent issues‘
- Identifies opportunities for improvement to address common issues
- Utilizes customer helpdesk playbook to identify appropriate action and resolution
- Act as an escalation point for BPO customer support team
- Escalate non-standard inquiries to customer support lead
Qualifications for associate customer support
- Must have 3-5 years Call Center/Customer Service experience
- Be able to work on shift
- Ability to operate well in a fast paced call center team environment
- Familiarity with several voice and non-voice logging systems and tools
- Bachelor’s degree in administration, commerce, management or any related field from an accredited institution
- Preferably 2 years experience in a customer experience representative role
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Associate Customer Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of associate customer support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for associate customer support
- Will become a Subject Matter Expert
- 10 weeks of paid training to teach you the insurance industry and how to effectively and efficiently handle in-bound calls from our Annuities customers
- Use decision-support tools to respond to common customer work/service order inquiries and requests
- Offer solutions to basic customer issues
- Intakes and documents detailed and accurate information on customer issues, concerns, and requests for enhancements
- Assists customers with completing service inquiries through research, suggests diagnoses using readily available tools, and provides business and operational knowledge to assist in technical and operational support
- Clarifies customer inquiries regarding in-place documentations or presentations
- Interacts directly with internal customers under supervision and according to established protocols
- Collaborates with other team members to facilitate internal consultation process and to answer basic customer questions
- Analyze functional cases and provide quality resolution in accordance with agreed customer metrics, Have a fair and controlled backlog – ensure outstanding cases are followed through to their logical end
Qualifications for associate customer support
- Deal with all current customers and any of their queries
- Be the first point of contact for all Martin Lavell customers
- Be involved in shaping the new team and building best practices
- Complete all administration duties relating to the current customer base
- Work closely with your team to ensure all service KPIS are met
- Understanding of LANs and WANs
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Associate Customer Support Job Description
Job Description Example
Our company is growing rapidly and is looking for an associate customer support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for associate customer support
- Troubleshoot basic product-related issues
- Escalate complex issues to higher-level support teams and/or management
- Provide quality service to customers to meet customer expectations and in accordance with the expectations communicated by the company
- Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases
- Acquire Level 1 Customer Support Certification
- Properly complete all customer inquiry takings (CITs) within established timeframes to include reconciliation of financial records and requests for payment
- Comprehensive Medical Insurance
- Life Insurance (including supplemental, spouse and child options)
- Accidental Life and Dismemberment Coverage (AD&D)
- Dependent Care Flexible Spending Account
Qualifications for associate customer support
- Ability to work flexible hours and varying daytime and evening shifts, including weekends
- At least one (1) year experience in the medical field or in medical benefits administration field providing customer service to patients is preferred
- 3+ year of business, sales, and/or customer service related experience is preferred
- Knowledge of the medical device business or healthcare environment is preferred
- Understand HIPAA, privacy laws, Medicare policies and insurance guidelines preferred
- Will deliver exceptional service to meet our customer’s needs