Bilingual Customer Support Job Description
Bilingual Customer Support Duties & Responsibilities
To write an effective bilingual customer support job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual customer support job description templates that you can modify and use.
Sample responsibilities for this position include:
Bilingual Customer Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Bilingual Customer Support
List any licenses or certifications required by the position: ASE, SQL, CPP, FPC, CSM, PCP, CPA, B2B
Education for Bilingual Customer Support
Typically a job would require a certain level of education.
Employers hiring for the bilingual customer support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Communication, Networking, Education, Business, Guidance, Management, Military, Communications, Engineering
Skills for Bilingual Customer Support
Desired skills for bilingual customer support include:
Desired experience for bilingual customer support includes:
Bilingual Customer Support Examples
Bilingual Customer Support Job Description
- Assist the market team members on their questions and concerns
- Acts as customer relations interface between customers and the reference laboratories
- Provides support for veterinarians and other customers related to in-house pet and other animal health-care diagnostic instruments
- Fielding inbound customer calls
- Placing mail orders
- Checking customer order status
- Performs variety of database-related support work to ensure smooth customer experiences
- Process, prepare paper work for shipping, and follow up on Third Party Repairs
- Handle all incoming telephone, Fax or Email inquiries for either Sales or Service directly without passing along to another individual to handle, unless necessary to be fully resolved
- Prepare, process and follow up on Trade in RANs to ensure equipment received
- Preferred candidates should be skilled in handling multiple systems, product and demographics
- You must be resolution oriented, self motivated, and work cohesively within a dynamic team environment
- Minimum of 2 years of customer support experience
- Requires ability and willingness to work non-standard business hours
- Must be “flexible” to work different shifts including weekends
- 1 to 2 years relevant work experience within the financial industry
Bilingual Customer Support Job Description
- Additional Responsibility as Level II
- Run minor reports as required
- Document product concerns
- Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review
- Provide exceptional customer service when receiving inbound phone calls and emails from end-customers, vendors and employees
- Work with team to analyze trends and communicate resolutions to inquiries, escalating issues to Supervisors and/or Managers as needed while continuously improving operations and suggesting process and system enhancements
- Apply knowledge of Procure to Pay and Order to Cash in identifying account discrepancies and/or reconciling statements, working with other departments to achieve proper resolution in prescribed timeframes
- Ensure back-up documentation and invoice totals are accurate prior to processing, with consideration to payment terms and cash discounts making necessary adjustments as required
- Provide proactive customer communication via phone, chat, or email when necessary
- Handle a high volume of inbound phone calls, emails and live chat, providing high quality customer service
- Business level proficiency in English & Japanese is required
- Effective verbal and written communication skills in English & Japanese is required
- Prior knowledge of transaction banking and financial products is a plus
- Clinical laboratory testing, medical front or back office, phlebotomy or similar experience required
- Passing score on data entry assessment required-3,000+KPH and 5% error rate or less
- This position will require you to acquire a temporary Pharmacy Tech License through the State Pharmacy Board (no test required for temp license)
Bilingual Customer Support Job Description
- Handle up to three additional call types upon completion of additional call type training
- Maintain familiarity with up to 15 systems and applications in order to research inquiries
- Create sales referrals that include detailed prospect and product information for sales team review
- Answer questions and overcome customer objections in order to close sales leads
- Complete new hire and up to three additional call type training classes
- Complete up to three soft skills and/or call center-related eLearning classes
- Actively participate in monthly coaching sessions with the Quality Assurance team
- Recognize and communicate the need for potential additions to current policies and procedures
- Manages day to day operations of a group of specialist level roles within support, including work direction and guidance
- Acts as a customer champion by being a positive role model to the team and the organization and inspiring the team to meet and exceed customer expectations in each and every one of their interactions
- Have a strong knowledge of the Italian region and culture, 4 plus years of recent in country experience is a plus
- Minimum of 2 years experience preferred in customer service, preferably in the medical device or similar industry
- Experience in a service repair environment preferred
- Experience with JDE or SAP an asset
- Strong working knowledge of Microsoft Office desired
- Motivated, results oriented and persistent
Bilingual Customer Support Job Description
- Drives initiatives to build a culture of leadership, high performance, and continuous improvement, support the achievement of the various department objectives
- Works closely with other departments and representatives to build, reinforces and maintain existing business and relationships
- May work cross-functionally to define new solutions or procedures (i.e UAT testing for releases)
- Assists in scheduling and coordinating team activities, including the management of workflows and procedures
- Manages the reporting of key performance metrics
- Handles general escalated and unsolved issues
- Provides guidance and direction to less experienced team members
- Recognizes and recommends areas needing improvement by discussing with manager
- Interact directly with external customers for complex issues and/or work escalated from team members
- Ability to find solutions
- Strong writing and conversational skills in English and Spanish
- Have a strong knowledge of the German region and culture, 4 plus years of recent in country experience is a plus
- Strong writing and conversational skills in English and German
- Must maintain a positive attitude and works well within a team environment
- Handles stressful situations in a fast paced environment is a must
- Effectively prioritizes workload time management
Bilingual Customer Support Job Description
- Provides input and identification of training gaps
- Primary back up when manager is unavailable
- Considered a subject matter expert in support
- Support client on Expense Management & Travel Requests
- Ensure client issues are escalated in the correct manner per the documented escalation processes
- Answers inbound calls from drivers, merchants, fleet managers
- Assists customers with billing questions, payments, and invoices
- Resolves customer issues in a timely manner
- Troubleshoots and assists customers with online inquiries
- Performs account maintenance while ensuring proper security measures are met
- Strong writing and conversational skills in English and Dutch
- Ability to problem solve and make decisions and ability to interact with internal and external customers of all levels is necessary
- Ability to work flexible hours is necessary
- Provide quick response to customer /consumer needs in order to maximize customer satisfaction, Provide alternative model to resolve customer needs quickly
- Cancellation of Orders - Cancel orders upon request to ensure orders do not ship
- Fully Bilingual in English & French