Program Management Manager Job Description
Program Management Manager Duties & Responsibilities
To write an effective program management manager job description, begin by listing detailed duties, responsibilities and expectations. We have included program management manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Program Management Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Program Management Manager
List any licenses or certifications required by the position: PMP, PM, PMI, CSM, III, CPSO, IIII, PL5, EVMS, SPHR
Education for Program Management Manager
Typically a job would require a certain level of education.
Employers hiring for the program management manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Computer Science, MBA, Management, Business/Administration, Education, Technical, Science, Information Systems
Skills for Program Management Manager
Desired skills for program management manager include:
Desired experience for program management manager includes:
Program Management Manager Examples
Program Management Manager Job Description
- Work closely with stakeholders to establish roadmap, deliverables and requirements for accessibility program
- Manage a team of accessibility consultants and testers providing acting as Scrum Master for the team as needed
- Manages the Profit and Loss of the Irvine NPD/sustaining projects
- Champions IPT leadership across the site
- Provides overall Platform or site / business unit interface with the customer
- Coordinates all risks and requirements of the platform program into a complete integrated entity
- Manage customer contracts, pricing, terms and conditions and contractual flow-down through the organization
- Seeks team input to promote rapid resolution to issues
- Maintain accurate inventory levels of IT equipment across multiple sites
- Analyzes data to determine the root causes of defects help troubleshoot them by engaging right tech and non-tech partners
- Able to manage portfolios of projects across domains and technologies
- Working understanding of application architecture, and / or database architecture
- Solid understanding of SDLC, Waterfall, Agile, and Lean methodologies
- Excellent communication skills with experience in communicating with executives, leadership teams, developers and functional roles
- BA in Business, Computer Science, or equivalent
- Solid experience practicing multiple SDLCs at scale, including Waterfall and Agile methodologies
Program Management Manager Job Description
- Lead the program content development process, including vendor selection/coordination as required
- Lead the technical development and deployment of improved training content for the program
- Lead coordination of development engineering efforts for predicative analysis tools
- Ensure the delivery of all required elements, including appropriate monitoring and controls to ensure delivery
- Establish and manage the tracking of all deliverables to ensure 100% of the customer value has been delivered and communicated
- Oversee management of customer relationships for Competency Management agreements
- Establish appropriate reporting and customer review meeting standards
- Perform customer VOC’s to ensure program and delivery meet customer requirements and expectations
- Support target market and customer selection in coordination with Sales and Service teams
- Lead and assist in estimation and proposal generation
- Report on group KPI to senior management and the broader organization
- Direct the efforts of product steering committees, ensuring adherence to the product development process for all program and project managers
- Develop and manage to budgets as they pertain to program management activities within the organization
- Strong organizational, project management and leadership skills to prioritize and coordinate the efforts of the program management team
- Leadership abilities in managing multiple program managers to meet group goals
- Develop long-term organizational strategies/plans to meet future business needs and growth opportunities
Program Management Manager Job Description
- Managing and coordinating the activities of a multi-disciplined project from concept to production
- Create and maintain schedules that predict and meet milestones to track progress
- Review analyses of activities, costs, operations, and forecast data to determine program progress toward stated goals and objectives
- Capable of managing 24X7X365 operation
- Understanding of the NASA Marshall Space Flight Center Mission
- Strong leadership skills to ensure team motivation and sustain certification, plan for future staffing and training needs
- 10+ years experience with NASA Programs or similar
- 5+ years as a Program Manager of a NASA Program or in management of a profit/loss contract
- Be responsible for planning and implementation of sustainable transportation strategic initiatives that will reduce costs and improve customer experience
- Understand trends and work with multiple functions to reduce network defects
- Proven product/portfolio/program management experience in a professional technology organization
- High degree of organizational skills and ability to manage multiple, competing priorities simultaneously
- Experience Excel
- Experience with MRP software desired but not necessary
- Strong analytical skill, proficiency with analytical tools which may include SQL or MS Access
- Ability to think both strategically and tactically to optimize long-term performance
Program Management Manager Job Description
- Working with technology, operations and transportation teams, worldwide, to develop a comprehensive solution to improve customer experience and cost
- Business intelligence functions for sortation services and products and providing consistent access to business and operational metrics for business and product management
- Drives operational excellence related to workforce management call center forecast accuracy, sets goals and reviews metrics with all levels of leadership team to ensure consistent quality performance and make proactive recommendations to minimize variances
- Develop and communicate all operational and call center short & long term plans
- Recommend remediation plans where necessary
- Engage business leaders in business strategy discussions all things workforce management related including determining workforce implications
- Identify trends and incorporates those trends into long term FTE forecasts
- Set goals and reviews metrics with all levels of leadership team to ensure consistent quality performance
- Develop and implement changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business
- Utilize data to enhance customer service, manage workflow, make changes to the business and establish an environment focused on exceptional customer service
- Technical Background preferred (B.Tech/B.E
- 2+ years of experience with Supply Chain Management concepts forecasting, planning, optimization and logistics
- Comfort working in a fluid and often times ambiguous environment
- MBA (or equivalent Master’s degree) with at least 8+ years of experience in managing data oriented operations with a minimum of 3 years of experience in interacting with global customers / stakeholders
- Ability to think both strategically and tactically and to drive execution
- Strong process/project management, prioritization, and multi-tasking capabilities
Program Management Manager Job Description
- Participates in, and assists with, company events such as training and internal initiatives
- Lead a seven member team of remote field specialists
- Establish and streamline workflows for requesting, creating, editing, publishing, and retiring content
- Support and/or lead proposal activities to capture key Alternate Mission programs
- Stay abreast of technical and programmatic progress and issues of program(s) within Alternate Mission portfolio
- Fulfill monthly internal reporting requirements, cost forecasting
- Creating and analyzing program level metrics (e.g., Intelligence, Information and Services, R&O metrics, burndown plans, exposure charts, tracking sheets, margin analysis, top R&Os, step tracker (handling plan execution)
- Ensuring that IMS adequately reflects R&O mitigation/capture plans
- Supporting Cost and Schedule Risk Analysis
- Conduct joint ROMB with Customer and work with Customer through PMRs
- Experience with program baseline scope management and financial management
- Ability to translate customer requirements into creative, executable, affordable solutions
- Ability to quickly assess the costs, benefits, and risks of a decision while using sound logic to make prudent decisions
- Ability to collaborate productively across a matrixed organization at all levels and disciplines
- Ability to develop high performing teams
- Ability to work across multiple business areas