People Advisor Job Description
People advisor
provides basic advisory services to manager and employees on HR/Employment Law, compliance, employment relations, performance management guidance.
People Advisor Duties & Responsibilities
To write an effective people advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included people advisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Advise and coach people managers on execution of policy and process and the role played by the line manager, retained HR and MBS (this includes responding to general queries)
Provide customer service support on tier 1 level (telephone)
Log each query in the case management tool, resolve query/request by involving corresponding HTR Service teams
Provide high quality and timely customer service, ensuring all requests are fully understood
Work within the SLA and keep the customer informed of expected completion date, including when the item is escalated for action
Provide general information to target audience on policies and procedures, and answer questions based on FAQs
Record and track cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved
Collaborate with other HTR Service Specialists (tier 2) to solve more complex queries or work on requests
Serves as an advisor/coach to line managers on people related matters such as employee performance, employee relations and new initiatives
Provide thought leadership and strategy development related to Diversity and Inclusion based on continuous best practice research and benchmarking
People Advisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for People Advisor
List any licenses or certifications required by the position: PHR, SPHR, AWI, CP, SHRM
Education for People Advisor
Typically a job would require a certain level of education.
Employers hiring for the people advisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Human Resources, Education, Business/Management, Business, Human Resources Management, Psychology, Business/Administration, Statistics, Engineering, Law
Skills for People Advisor
Desired skills for people advisor include:
Employment legislation
Local labour law would be beneficial
Current employment legislation
HR databases and systems
Employment Law
Employment law and legislation
Employment laws and regulations and the ability to appropriately assess risk
Polish labour law
UK employment law essential
BP HR policies and procedures
Desired experience for people advisor includes:
Plan and develop key presentations
Coordinate the CHRO’s participation in public events and speaking engagements, carefully crafting briefs and key note addresses on areas where the CHRO is seen as a thought leader or champion
Lead critical projects as required
Lead the design and execution of team meetings, off sites, and recognition and education sessions
Be an ambassador for BMO and the CHRO
Lead development of HR events being delivered to the business to support strategic goals
People Advisor Examples
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People Advisor Job Description
Job Description Example
Our company is looking for a people advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for people advisor
- Identify patterns and trends and turn those insights into tangible programs and initiatives and a compelling story that will encourage others to join us on our journey
- A challenging and fulfilling role
- A truly rewarding and dynamic team culture
- A strong focus on people and culture, guided by our Five Principles to make a difference
- Utilize various data sources and procedures to properly research questions and inquiries
- Identify trends in support requests and opportunities to improve administrative processes
- Process transactions in and maintain HR systems
- Escalate more complex issues to subject matter experts
- Manage area tier 1 service desk teams effectively to ensure that team objectives are met
- Perform master shopper activities for HR, including consolidating, centralizing, and facilitating shopping activities
Qualifications for people advisor
- Ability to multi-task and manage fluctuating workload
- Fluent English and Spanish required (Portuguese speaker preferred)
- Provides high quality and timely customer service, ensuring all requests are fully understood
- Works within the SLA and keep the customer informed of expected completion date, including when the item is escalated for action
- Ensures accurate collection of case details and employee data
- Provides feedback and propose improvements to Knowledge Base (KB) Senior Specialist to ensure employee KB is accurate, relevant, accessible and easy to understand
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People Advisor Job Description
Job Description Example
Our growing company is looking for a people advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for people advisor
- A thirst for knowledge and understanding employment legislation
- Actively contribute to the people and transformation HR Projects, liaising with representatives from other functions, and across the JVs, Alliance and client, as required
- Act as the first line of contact for designated HR projects, including liaison with internal and external project stakeholders, project reporting, and supporting project meetings with the people and transformation team
- Build strong relationships with all partner people and administration teams, to ensure and improve the effectiveness of all end to end processes
- Take ownership of the recruitment process within the Alliance ensuring a best in practice approach is adhered to at all times
- Manage the end to end employee lifecycle processes (starters/movers/leavers) within the Alliance, ensuring high standards of accuracy are met
- Have a proven track record in proactively building effective relationships with senior leadership teams, enabling effective working relationships
- Have previous experience at an HR Advisor level
- Have previous experience of recruitment processes and managing the end to end recruitment cycle
- Have experience of project managing initiatives using project methodology
Qualifications for people advisor
- Experienced of working with case management system
- Sound knowledge of employee related topics of specific country/cluster of a country
- Sound judgement skills to respond to all types of employee related questions
- Attention to detail with focus on delivery
- Facilitate movement of employees into and out of EMEA while ensuring NTT Data Services remains legally compliant, controlling disruption to service and maximising cost effectiveness
- Provide communication support to projects, as required
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People Advisor Job Description
Job Description Example
Our growing company is looking for a people advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for people advisor
- Hold a CIPD qualification or be working towards it
- You will support, coach and challenge line management with absence, disciplinary and grievance issues
- You will identify development opportunities to improve soft skills and build future talent
- Cover the People Managers job in their absence
- You'll lead a number of the projects on the HR plan
- Maintaining and be well versed in your departments’ People KPIs – evaluations, RTWs and caseload
- Working closely with the Department manager to identify succession and development of each individual
- Liaising with the payroll team on leavers to ensure no overpaid leavers are processed
- Implement and sustain an effective people plan strategy for each department
- Liaising with the Recruitment team at Crewe and attending labour planning meetings in order to update them with information concerning your caseload which may affect their strategy and decision making abilities
Qualifications for people advisor
- Experience of working in a global organisation and / or shared service organisation
- Working towards/have a relevant professional qualification
- Exposure to people change initiatives and ability to gain confidence and respect of business stakeholders
- A strong relationship builder with a proven ability to influence, consult and advise at an appropriate level
- Strong business and commercial acumen with the ability to use and interpret appropriate metrics and insights
- Able to manage concurrent activities ensuring appropriate risk management
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People Advisor Job Description
Job Description Example
Our growing company is hiring for a people advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for people advisor
- Liaising with the central engagement team to oversee the engagement calendar and key events including group initiatives and team building exercises
- Working with the Department Managers and Supervisors to instil the company values
- Developing the Manager’s people management capabilities including coaching line managers and supervisors to act on HR issues such as absence and performance management effectively and efficiently
- Attending disciplinary and grievance hearings
- Experience working in a business partnering role dealing with a broad range of stakeholders is highly regarded
- Strong interpersonal skills - able to confidently and effectively communicate, both written and verbally
- Take part in People Services Hub setup project, participate on transition of services
- Develop a deep understanding of all `technical areas` to provide a valued HR advisory service to the business (covering all aspects employee relations)
- You will have the ability to deliver high quality HR support that provides employees with a positive experience at all times
- Work within agreed standards and SLA`s, particularly in relation to the resolution or hand off of queries
Qualifications for people advisor
- Experience or exposure to project management principles
- Serve employees throughout the HR life cycle
- At least 2 years of related experience in customer service, HR systems, or payroll, demonstrating basic knowledge of HR or payroll policies, procedures, and techniques
- Human resources experience highly preferred
- Experience in HR shared services is highly desired
- Have a Bachelor or a Master degree in an HR related discipline
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People Advisor Job Description
Job Description Example
Our company is looking to fill the role of people advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for people advisor
- Be seen as an expert in understanding HR policy and process both within and outside the HR function
- Seek new and innovative ways to remove the administrative burden from the business, so they can focus on providing a brilliant experience to our Customers
- Take ownership of employee queries see them through to resolution
- You will develop brilliant relationships within the business and the People Services team
- Be passionate about providing an excellent experience to all our people
- Work closely with the Support Desk team leader to build knowledge and share best practice within the Support Desk team and beyond
- Assist the Support Desk team leader to gather value adding data
- Accountable for the decisions you take and the advice provided
- An infectious energy for going the extra mile
- A focused and results driven individual
Qualifications for people advisor
- Manage the payroll and benefits processes for the Dublin site
- Bachelor’s Degree or Masters level degree, in areas of study with elements of research methods or statistics
- Knowledge of and work experience in large scale tracking programs (especially Employee Engagement)
- Research consultancy
- Qualtrics programming
- Unstructured data handling and code frame development (Clarabridge training an asset)