Operations Level Job Description
Operations Level Duties & Responsibilities
To write an effective operations level job description, begin by listing detailed duties, responsibilities and expectations. We have included operations level job description templates that you can modify and use.
Sample responsibilities for this position include:
Operations Level Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Level
List any licenses or certifications required by the position: ITIL, CCNP, DNS, MME, SGSN, CCIP, SP, ISP, EPG-SSR, PGW
Education for Operations Level
Typically a job would require a certain level of education.
Employers hiring for the operations level job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Education, Technical, Computer Science, Electrical Engineering, Mathematics, Computer, Administration, Electronics, Information Technology
Skills for Operations Level
Desired skills for operations level include:
Desired experience for operations level includes:
Operations Level Examples
Operations Level Job Description
- Interact with customer, back office & front office teams to drive problem resolution
- Promote Problem Management activities in 1st and 2nd level Assurance
- Ensure all ongoing activities are published in the Hand Over tool or any other dedicated tools that have this functionality
- Preform daily networks operation task, handle technical IPBB Security related problems
- Management and maintenance of Security devices
- Troubleshoot equipment and Security problems and to open and track TAC cases with different vendors & Handle customer RMA
- Prepare and Implement new configuration for all IP Security services requests during maintenance window
- Review and analyze customer network design before implementation
- Integrate new network nodes and preform Hardware acceptance, configuration & testing
- Preform software upgrade for all IP Security nodes
- To work within well-defined system support guidelines & process (MSTOP)
- To participate in internal technical discussion in view to improve performance and make recommendation wherever possible
- To ensure correct work methodology in order to avoid outages due to unawareness
- To ensure completion of New Site Rollout within stipulated time
- Quality check for configuration changes done by BSS-Engineer-CM
- Should be customer oriented
Operations Level Job Description
- Understand network and technology evolutions from IN perspective including converged networks and LTE
- Knowledge on Tariff implementation and test cases
- Incident management activities
- Monitor USMS queues
- Triage of incoming incidents with unclear domain ownership
- Provide expertise in analysis of major incident root cause related to IT and follow up with Vendor partners and second and third line in CNO and CIO support
- Provide logs, traces and supporting analysis to enable rigorous follow-up and root cause analysis
- System problems are to be identified and escalated to corresponding system support units
- Furthermore the IN Engineer keeps the Software / Hardware status under control
- Also to contribute in the creation and improvements to procedures and routines within the department / group
- Should have good verbal, oral and written communication skills in English
- Availability to work at night shift
- Knowledge of MSTOP Event, Incident, Problem, Change Escalation Management Process Management Processes (level 3, 4 and 4,5) and tools to be used (MSDP)
- Knowledge of the WLA (Working Level Agreement) to be used for the specific customers
- Have knowledge of customer IT solutions
- Have knowledge of Infrastructure and customer tools connected to delivery
Operations Level Job Description
- Write and manage test cases towards release management
- Actively participate and coordinate tests to verify new platform functionality
- Assist affiliates in setting up operational procedures to run/implement new functionality
- Provides knowledge transfer
- Provides handover documentation
- Be involved in 1st level Incident Management
- Have access to various technical networks
- Assist Remote Site Access Control
- Creation of incidents on alert, and logging of incidents
- Ownership of incidents until fix, with follow up duties, and taking responsibility for e2e resolution of incidents, coordinating the fix with second and third line teams
- Ability to reverse engineer binaries and their network communications protocols
- Ability to write quality network signatures to detect anomalous activity
- Ability to analyze raw PCAP data
- Possess and in-depth understanding of Windows system internals
- Familiarity with Remote Access Tools and other network attacker tools
- Understanding of WC operating systems including WorldStar and Opstar-preferred, not required
Operations Level Job Description
- Incidents and trouble tickets handling
- 24X7 availability (Shifts)
- Assist Problem management
- 3nd line of support activities (Event and Incident handling and resolution)
- Install DB Patches (as part of planned maintenance releases or hot fixes)
- Tune Database Performance
- Back Up the Database (plan creation and maintenance)
- Regularly evaluate the Database Server Hardware
- Contribute to the Database Design
- Apply & maintain recovery procedures
- Service Alarm Monitoring
- Alarm Management for the assigned Network Services
- Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
- Work Order Handling
- Regular follow up on the events with relevant departments working on it as per the MSTOP process
- Work towards KPI & Balanced Scorecard parameters
Operations Level Job Description
- Provide preventive maintenance and performance management
- Overall System Administration of OSS
- End to end troubleshooting for the issues related to OSS Platform (Multivendor – Huawei Preferred M2000/U2000)
- Perform release upgrades on live OSS Servers and roll-out
- Trouble Ticket /Change Request handling as per SLA/WLA
- Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults
- To handle emergencies and on-call support (24X7)
- Co-ordination with Support Team
- Administrator level experience in Business Objects, Citrix or similar tools
- Knowledge in ENIQ & Sybase IQ
- Design, build, management and support of HDS enterprise storage in mission critical environments (eg HUS VM/HUS/”G" Series) and HP 3Par storage
- Capacity management, planning and reporting for all storage systems
- Implementation, management, and support of Juniper in an Enterprise environment
- Implementation, management and support of RAS and Load Balancing platforms
- Detailed understanding of the OSI Networking Model, Physical, Data Link, Network Layers and Transport
- Very good knowledge of the Session, Presentation and Application layers