Level Support Job Description
Level support
provides microsoft SQL Server Database Administration support for various SQL Server database environments including Critical applications.
Level Support Duties & Responsibilities
To write an effective level support job description, begin by listing detailed duties, responsibilities and expectations. We have included level support job description templates that you can modify and use.
Sample responsibilities for this position include:
Functional Support & Technical Troubleshooting
Designing solutions and processes in Procure-To-Pay environment
Coordinating issue resolution and escalations via Business contacts
Coordinating the implementation, testing and configuration of new technologies, including upgrades, hot-fixes and patches
Reporting & Business Analysis (Query creation, KPI and Metrics)
Maintenance of data base (GAD), share point and interactive repository
Serving as a point of contact for Internal Business Partners in regards to Approval Processes
Compliance & Regulatory Review
Technical support troubleshooting will include issues with Extensible Provisioning Protocol (EPP), Network connection to services and funding issues
Client Care duties involve accounting discrepancies, client complaints and other unique situations
Level Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Level Support
List any licenses or certifications required by the position: ITIL, CCNA, HDI, F5, MCP, V3, CISSP, LTM, CTS, IIS
Education for Level Support
Typically a job would require a certain level of education.
Employers hiring for the level support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Engineering, Education, Associates, Technical, Communication, Information Technology, Business, Management, Technology
Skills for Level Support
Desired skills for level support include:
Managed Service telecom operations practice
ITIL processes and documentation standards
SQL
Any software products would be considered an advantage
Cisco
Current Oracle business flows
Designing and implementing of backup and disaster recovery concepts
Microsoft SQL Server
PL/SQL: Database objects
Desired experience for level support includes:
This position is subjected to weekend shift
WebEx or ILO cards
To identify problems not to troubleshoot o How to configure in VC/configuration in ESX o Multipathing
Experience Troubleshooting Terminal
Experience with Domain integration – Active Directory
Good technical knowledge of IP architecture including networks, services and applications
Level Support Examples
1
Level Support Job Description
Job Description Example
Our company is looking to fill the role of level support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for level support
- Represent Retail Support on IT projects, Construct, organize, complete and validate Runbook documentation
- Coordinate Service Now ticket setup for all levels of support, Vendor and Self-service (Help Desk Online)
- Influence the Support Plan for the organization
- Attend Change Management meetings and communicate changes in the environment to Taos (1st Level Support Vendor) and community
- Utilize Active Directory including AD accounts, groups, security, DNS, DHCP and other DC-centric needs – VPN accounts
- Supporting Field Sales Personnel, sales technology, and Field communication programs
- Answering phones and troubleshooting with field sales employees
- Identifying process improvement areas through automation/process change
- Prior exposure to delivering enterprise level business wide support services
- The ability to pick up new concepts quickly
Qualifications for level support
- Collaborating with team members to participate in JAD (Joint Application Development) Sessions
- Act as the technical liaison between the business and project team assessing business requirements
- Ability to log calls, keep track of projects, and keep management up to date with all issues
- Some familiarity with iSeries\AS400 basic administration is a plus
- Bachelors Degree of Computer Science
- Minimum 6 months of related experience involving customer exposure element in Voice (H.323, MGCP, SIP, SCCP) or Security (VPN, ASA, IOS, IPS and Firewall)
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Level Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of level support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for level support
- Maintain the Director and Deputy Director schedule via Outlook Prepare calendar print out and daily read books with the most up to date 2x daily
- Provide both the Director and Deputy Director a "close out brief" where the events of the next few days are gone over in detail
- Maintain the front office area
- Draft, submit and monitor trouble tickets for the Director and Deputy Director
- Update EZHR/ keep track of all AGILE/DTS training for the front office staff
- Provide protocol support for all meetings with SL/Executives
- Ensure executive areas and conference rooms are orderly
- Act as the areas record custodian
- Ensure, prior to the days events, that all briefings/meetings are scheduled with a room and correct numbers, that all biographies or read-ahead sheets are filled in and that all reoccurring meetings are properly scheduled in TMS/VTC online schedulers
- Collect and compile data in support of customer monthly reviews and reports, weekly status reports, meeting minutes ad hoc reports
Qualifications for level support
- Application Server, Database troubleshooting experience (not limited to Server administration, involves troubleshooting of "Applications" on servers (data, configuration, database, IIS, error logs, database queries and tuning, security methodology), and also not limited help desk, or office admin, or client support)
- Foster excellent relationships and communications with Business Units and providers
- Be able to compose IT and Business critical email communications and do so with good grammar, spelling, and overall good written communication skills
- Flexibility/adaptability and able to accept and learn from criticism
- Must have strong ability to communicate with business/technical staff, comprehend complex technical concepts and excellent customer service skills are a requirement
- Strong listening and effective interpersonal and communication skills ( both written and oral) with a client service focus in order to interact competently with peers and functional managers
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Level Support Job Description
Job Description Example
Our company is growing rapidly and is hiring for a level support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for level support
- Meet set Service Level Agreements for assigned support tickets
- Assist in developing first and second level training and procedures for the NSC
- Where time is available, perform other various assigned tasks, such as documentation creation, staff and customer training, process improvement, product testing
- Liaising with Netops and Development teams on escalated issues
- Design, develop, author, narrate, record, edit, and implement training videos by translating content from user guides, presentations, scripts, design documents and other provided content
- Proofread and edit documents for proper use of grammar, punctuation, style, and brand guidelines
- Review and evaluate customer facing training materials and programs
- Work with subject matter experts and stakeholders to implement learning solutions
- Other duties as assigned by the Client Success Manager
- Perform 1st, 2nd, 3rd level support for the WIFI, corporate LAN, MAN and WAN Infrastructure
Qualifications for level support
- Experience with Agile programming concepts preferred
- Good foundation in networking (CCNA Security / Voice equivalent level or above will be considered as advantage)
- Expertise in Microsoft Active Directory
- Strong knowledge of software configuration management is a plus
- Good knowledge of AD, understanding of GPOs
- Good communication skills both written suitable for
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Level Support Job Description
Job Description Example
Our growing company is hiring for a level support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for level support
- Work with system support team members in troubleshooting complex, cross platform issues
- Evaluate emerging network technologies and align their benefits with the business strategy of Monitoring service management system to ensure operational issues are being managed
- Ensure standard practices are followed within the team, including security, and other corporate IT policies
- Closely link with his or her counterparts to ensure definition and strict adherence to technology standards, both local production and Global
- Provide day-to-day support of existing Network infrastructure
- Design/Implement new infrastructure on a per-project basis
- Proactively recommend projects based on monitoring, prior expertise, hardware knowledge
- Participate in On-Call rotation schedule for after hours escalation
- Exercise proficiency with ITP Policies and Procedures, including Change Control, timesheets
- Thorough knowledge of Network Management products and proficiency with ITP-standard monitoring tools
Qualifications for level support
- Any scripting language, especially VBS
- Self-sufficient personality with ability to find solutions for new problems and ability to learn
- French language is an advantage but not a must
- Service Desk experience - 1 year
- Degree or equivalent in a Computer Science related subject
- Basic accounting concepts (Preferred)
5
Level Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of level support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for level support
- Thorough understanding of routing protocols such as EIGRP, BGP, OSPF, IP Multicast, PIM, IGMP, DHCP, and DNS
- Write, update documentation
- Drive processes to oversee incident, problem, and escalation management to ensure SLA compliance across customer base in support of both SaaS on premise licensed software customers
- Drive training of support personnel throughout the organization to improve quality of support speeding time to resolution
- The individual is required to possess strong technical skills with hands on technical expertise
- 3-7 years’ experience of IT support or hands-on technical software development or build/release management experience
- Skills in client interfacing applications mainly internet based
- Knowledge of UNIX/Linux operating systems and networking/infrastructure
- Strong knowledge of Weblogic, Tomcat and JAVA application
- Level 3 support for highly loaded WEB applications (Weblogic, JAVA)
Qualifications for level support
- 2 or more years of Financial Industry/banking experience
- 1+ years Axiom Controller View v7.xxx
- 4+ years in UNIX scripts
- 4+ years in Data Base
- 3+ years in Reporting Tools
- Axiom Controller View, Reporting Tools