Office Representative Job Description
Office Representative Duties & Responsibilities
To write an effective office representative job description, begin by listing detailed duties, responsibilities and expectations. We have included office representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Office Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Office Representative
List any licenses or certifications required by the position: BLS, CCAT, MA, CPR, COMSEC, ITIL, AHIP, PM
Education for Office Representative
Typically a job would require a certain level of education.
Employers hiring for the office representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Accounting, Education, Guidance, Trades, Supervision, Business/Management, Communication, Management, Business, Computer
Skills for Office Representative
Desired skills for office representative include:
Desired experience for office representative includes:
Office Representative Examples
Office Representative Job Description
- Greets visitors and acts as a front desk concierge
- Maintain pantry and kitchen areas, schedule maintenance on machines when needed
- Conference room set ups – submit catering orders for meetings, setting up food and beverages
- Assist with new hires – create new hire employee packets, set up desks with nameplates and supplies
- Perform copy/bindery jobs as requested and provide basic maintenance (refilling paper, changing toner, etc)
- Host webexes and presentations for trainings and other meetings when needed
- Provide backup to the receptionist – answer phones, greet visitors, accept packages
- Provide backup to the Executive Assistant
- Provide back up to reception desk as needed
- Fulfill historical Statement and New Acct reprint requests
- Minimum of one year of general office experience
- High School diploma or equivalent Excellent interpersonal, organizational, and customer service skills are essential
- Must be able to follow directions, meet deadlines, and work at a fast pace, paying attention to detail
- Be conversant with business operating platforms, Oracle, CRM, Qlik-view
- Minimum of three years of general office experience
- May be required to work at various locations as needed
Office Representative Job Description
- Retrieve banking/loan/investment statements, copy of checks and wire transfer requests
- Provide AVP letter retrieval service
- Fulfill Annual Report, Proxy Statement, Corporate Citizenship and Quarterly Earning requests
- Fulfill Diversity bookmarks and poster requests that are received through email/support line
- Maintain the distribution list for publications through List Management
- Create Job Tickets through OPAL to be used in the mailing of publications clients
- Verify, Sort, Pack and label requests received from print
- Create monthly billing charges
- Telephone and Email inquiries
- Process incoming supply, invoice and permit requests through P2P
- Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking
- May regularly lift and carry up to 20 lbs
- May occasionally need to climb stairs
- Ability to perform all mail duties
- Sufficient knowledge of the general aspects of the job to perform routine duties under general direction
- Some understanding of the detailed non-routine aspects of the job
Office Representative Job Description
- Process requests through STARS – Service Tracking and Reporting System
- Support of CoB for CD creation for GTS Controlled Disbursements
- Monitor and submit all metrics reporting via Grand Central
- Track projects and create updated flows for the online support efforts
- Understanding of how the team interacts with others in accomplishing the objectives of the area
- Specialized functional area skills and basic knowledge including underlying professional/technical principals or standards
- Understanding the importance to the client and business in meeting service levels
- Ensure compliance all client Information Technology Policies and Standards
- Provide individual customer service to answer student questions regarding account activity including account payments, balances, reconciliations, corrections to student's accounts, 1098T and tax reporting inquiries
- Assist students, families, and departmental personnel with inquiries in person, over the phone, and via email
- Proficiency in computer skills preferred
- Ability to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying)
- Contacts are typically with individuals within own department and occasionally with contacts outside the organization
- Some knowledge of metering, weighting, logging and other shipping procedures preferred
- Capable of understanding the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered
- Thorough knowledge of all metering, weighting, logging and other shipping procedures
Office Representative Job Description
- Ability to perform basic accounting and handling large sums of cash and checks
- Provide individual customer service to answer student questions regarding account activity including account payments, balances, reconcilations, corrections to student's accounts, 1098T and tax reporting inquiries, and repayment and reconcilation if Federal Perkins Loans
- Assist students, families, and departmental personel with inquiries in person, over the phone, and via email
- First point of contact for all Federal Perkins Loan repayment inquiries
- Taking complete and accurate messages
- Scheduling mutually acceptable appointment times utilizing an electronic practice management system
- Handling, routing, pick-up and delivery activities of mail operation
- Receive, sort, and deliver all incoming mail & packages
- Ensure mail and packages are received to assigned floors and within established time frames
- Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
- Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, ) without guidance from supervisor
- Frequent contact with individuals representing other departments and/or outside organizations
- Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or confidential in nature
- Or an equivalent amount of experience in a high-volume customer service role in another
- Mail Services, Shipping & Receiving w/Hospitality experience a plus
- Ability to work all shifts including Weekends as necessary and/or required
Office Representative Job Description
- Log and deliver incoming overnight packages within established time frames
- Monitor inventory of copy supplies, stock paper and toner and keep supply area neat
- Handle all incoming calls, using a main or floor switchboard, routes calls to appropriate party
- Greet outside visitors in a professional manner
- Use internal paging system
- Call for car service or messenger as requested by client
- May receive and route faxes
- May schedule conference room based on client requests and order catering as needed
- Locate and retrieve company records as requested
- Responsible for ordering and maintaining and securing all office supplies
- B degree (Sales and Marketing) or Diploma in Sales and Marketing
- Technical qualification (desirable)
- Experience of the automotive industry (commercial vehicles)
- Sound knowledge of sales principles
- Import and export processes
- 3 – 5 years sales experience, preferably in an export environment