Information Technology Assistant Job Description
Information Technology Assistant Duties & Responsibilities
To write an effective information technology assistant job description, begin by listing detailed duties, responsibilities and expectations. We have included information technology assistant job description templates that you can modify and use.
Sample responsibilities for this position include:
Information Technology Assistant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Information Technology Assistant
List any licenses or certifications required by the position: MCTIP, CEU, ITIL, CCNA, MCSE, PA, BS, BS/MS, SSCP, CEH
Education for Information Technology Assistant
Typically a job would require a certain level of education.
Employers hiring for the information technology assistant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Information Technology, Technical, Management, Leadership, Information Systems, Faculty, Graduate, Computing
Skills for Information Technology Assistant
Desired skills for information technology assistant include:
Desired experience for information technology assistant includes:
Information Technology Assistant Examples
Information Technology Assistant Job Description
- Perform routine installation, configuration, deployment and regular monitoring of servers associated with Lotus Domino, like IBM Sametime, IBM Connections, IBM Websphere, Lotus Protector, IBM Traveler, including the management of these servers at the Operating system level
- Ensure timely updates to Server and Client Systems
- Oversee the assignment of project managers to SFS projects and guide their work
- Promote collaboration across the SFS Program to ensure tasks are on schedule and that communication is occurring
- Oversee the change and release management process by which changes to SFS are accepted, analyzed, authorized and implemented
- Ensure that the testing infrastructure is maintained
- Serve as the Director of CSC Business Solutions, managing development and support of over 500 application systems and technology solutions within the Cluster
- Direct and develop business application architecture plans for complex, multi-tiered application development environments, working with IT program management and customers to determine technical needs, requirements, program priorities, and implementation approaches
- Manage complex, large-scale systems, with a deep understanding of the business technology perspective and experience with standardized and disciplined development practices
- Provide direction for IT business alignment, shared solutions, staff development, standards and policy oversight, and IT strategic planning
- Ability to converse well in person and by telephone
- Experience with online learning applications, technologies, especially in a web-based environment
- Experience developing training and documentation to support implemented technologies
- One (1) year experience in a customer service related field
- Experience with enterprise level hardware and software as are in use within educational institutions
- Knowledge of the types and uses of equipment and materials used in telecommunications and electrical systems
Information Technology Assistant Job Description
- Develop a clear strategy for support and innovation within the cluster in full alignment with the Enterprise ITS direction
- Lead teams of over 150 business system development, business analysts, geospatial specialists, and quality assurance specialists that consist of agency specific subject matter experts and shared development services that support standardization and implementation of solutions that are in concert with CSC staff who support the host agencies within the Cluster
- Plan and direct the research, analysis, development and implementation of appropriate system development strategies and technologies to meet short-term and long-range customer service goals and delivery methods
- Manage and direct the preparation of project deliverables and the resolution of issues affecting various aspects of the project implementation plan, cost estimates and statements of work which result from customer requests, legislative and policy changes, system problems, and emerging technologies
- Oversee staff work in the development, implementation and evaluation of test plans and the administration of testing for quality assurance of new systems' functionality (e.g., hardware and software)
- Direct the oversight of vendors in collaboration with customers who are developing IT products and/or services for the agency to ensure that the product or service is developed according to contract specifications, resolving problems as necessary
- Monitor the status of all ongoing projects and provides guidance and direction to resolve any technical issues, problems or conflicts that may arise
- Direct the application of enterprise-wide approach to IT projects and promotes reliable and innovative technological solutions to address Enterprise changing operational needs
- Participate in or lead reviews of pending legislation, policy determinations, and executive initiative proposals for the impact on the agency's IT operations and development resources and recommend proper action to executive staff
- Set appropriate priority for pending requests for IT services with agency business leadership and input from IT stakeholders
- A minimum of 1 year of experience in IT-related project administration is required
- May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis
- May be required to work on shift assignments on weekdays to maintain the service coverage
- May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower
- PMP/PMI Training/Certification
- 5-7 years’ experience at an Administrative Assistant level
Information Technology Assistant Job Description
- Performs administrative duties required to support IT department
- Assist in booking/arranging travel for IT teams
- Manage vendors and ensuring invoices are paid in a timely manner
- Develops/implements office administrative procedures in accordance with organization and project policies
- Schedule and coordinates meetings and conferences
- Composes correspondence that requires an understanding of technical nomenclature
- Prepares required administrative reports
- Conducts operator level computer configuration functions
- Assists in the preparation of department contract expenditure reports
- Prepares detailed and accurate technology and internal office supply purchase requests
- High level of office software skills to include MicrosoftÓ Office Suite
- High degree of confidentiality and organization skills
- CAP certification a plus (Certified Administrative Professional)
- Demonstrated work experience to project a professional image
- Two (2) years experience repairing computer hardware and software
- General knowledge of Windows 7 and Windows Explorer
Information Technology Assistant Job Description
- Assists with maintaining the inventory to include hardware, software, licenses, maintenance agreements, systems and other items tracked by the IT Department
- Assists in designing, maintaining and further developing Divisional websites and databases such as UNPAN and the Divisional Workspace using document and content management systems, DNN modules, ASP.NET, Javascript, and HTML/CSS
- Assist in routine installation, configuration, testing and deployment of server hardware and software (Web and database servers) and web portals (Divisional websites, UNPAN, and SharePoint workspace)
- Assist in routine administration, operation, technical support, and monitoring of server systems
- Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly
- Assist in performing software distribution updates, scripting, testing and support
- Maintains and updates files (electronic and paper) and internal databases
- Provide general administrative support, including making copies, filing, answering phones, delivering mail, sending faxes, drafting and typing correspondence, spreadsheets, presentations
- Provide administrative support for the vp, customrer relationship management and business intelligence technologies by managing calendaring, meetings, travel and other administrative duties
- Provides technical support to computer and network clients in response to requests related to Bank and WBG standard hardware and software, printing problems, viruses, network connections and other IT related matters including communication services
- Ability to establish and maintain effective working relationships with other functional groups within the Lottery, other computer activities within the state other state and national lotteries
- Developing and/or continuing multidisciplinary collaboration
- Satisfying teaching and service requirements consistent with department policies
- Minimum of 4 years as Administrative Assistant
- Proven administrative skills associated with project office or IT support functions
- Must be proficient in full suite of Microsoft Office products and tools
Information Technology Assistant Job Description
- Obtain P-Card purchase approvals and order supplies
- Track licenses for various software suites
- Maintain records for loaner laptop and iPad records
- Maintain records for Square POS equipment
- Process WJ Service Requests for copiers, scanners and printers
- Track inventory of ink and toner and ordering requests ministry-wide
- Complete work Orders and System Changes
- Set up User Documentation that will provide good self-help materials for ministry staff
- Prepare Asset Transfer/Disposal forms for IS Department
- Provide backup support for Help Desk phones and for IS Department phones when needed
- Apply your organizational, communications and project management experience to deliver special projects and process improvements that drive positive results for the leader and the team
- Leverage your office management skills by organizing, hosting and facilitating activities such as team and cross-functional meetings, conferences and department activities
- Advise the department in the use of the business unit or department's products and services
- Serve as a peer leader and mentor to other administrative assistances within and across the function
- University graduate of information technology or related discipline
- At least 5 years of experience in mobile app architecture, infrastructure, and integration components