Analyst, Information Technology Job Description
Analyst, Information Technology Duties & Responsibilities
To write an effective analyst, information technology job description, begin by listing detailed duties, responsibilities and expectations. We have included analyst, information technology job description templates that you can modify and use.
Sample responsibilities for this position include:
Analyst, Information Technology Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Analyst, Information Technology
List any licenses or certifications required by the position: ITIL, ISO, CISA, CISSP, PMP, CCNA, PMI, CISM, MS, SANS
Education for Analyst, Information Technology
Typically a job would require a certain level of education.
Employers hiring for the analyst, information technology job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Information Technology, Business, Information Systems, Engineering, Computer, Education, Technology, Communication, Technical
Skills for Analyst, Information Technology
Desired skills for analyst, information technology include:
Desired experience for analyst, information technology includes:
Analyst, Information Technology Examples
Analyst, Information Technology Job Description
- Evaluating and tracking remediation plans for OIT and CU-Boulder departments
- Evaluating and tracking of Boulder campus merchant compliance with PCIDSS
- Evaluating OIT service continuity plans to ensure that services meet agreed to service levels and are in-line with OIT risk acceptance tolerance
- Ensuring that OIT staff are aware of their responsibilities in a disaster and that staff have relevant information when a disaster occurs
- Review registered IT programs accounts in DITPR-DON for Compliance
- Evaluate IT programs for vulnerability to the network
- Conduct an annual review and assess performance of the IT program
- Ensure Acquisition performance measures are clearly established
- Coordinate the analysis and evaluation of systems, applications, databases, and networks to optimize performance
- Work with Functional Area Manager (FAM) to provide guidance and oversight on data requirements throughout lifecycle
- Strong communication skills (written and verbal) across all tiers of management and team members
- Must have demonstrated analytic and problem solving skills
- Excellent documentation skills, including the ability to prepare instructional documentation are highly desirable
- Experience with tools (JIRA and Cognos)
- This individual must also have strong analytical and problem-solving skills the ability to juggle multiple simultaneous software development projects while keeping track of specific tasks and deadlines
- Experience with writing complex Business Requirement/Functional specifications
Analyst, Information Technology Job Description
- Review and approve the technical designs and provide suggestions for improvement
- Installs, configures and performs routine maintenance on systems hardware and software including servers and operating systems
- Be responsible for site manufacturing application (PINPoint, Paperless, VMC, Horiba…) support in the manufacturing facilities
- You will coordinate corporate application support team, infrastructure team and vendor to troubleshoot applications, databases (MS SQL Server, Oracle) and Servers (Windows, Linux)
- You will do the required periodically check on application, hardware, software and related manufacturing devices to ensure the manufacturing applications’ reliability and mitigate any risks which will cause Critical, High and Medium incidents
- Support or directly work on problem root cause analysis and permanent solutions
- You will work as backup resource to do remote support for remote facilities as needed
- Any other assignment
- Providing first level Service Desk support responding to requests via telephone, email, IM and Service Desk ticketing system
- Maintaining and updating hardware/software documentation necessary to build or rebuild desktop systems
- Excellent knowledge of project lifecycle and project management techniques
- Knowledge and experience of Identity and Access Management related technologies, Active Directory, LDAP
- IT Security related certifications (CISSP, CISM, ) an asset
- Proven ability to understand high level technical implications and limitations when coordinating technical delivery
- Previous exposure to financial services industry an asset
- Proven ability to motivate and inspire others to support and deliver change
Analyst, Information Technology Job Description
- Provide prompt and professional response to requests for computing and technology support
- Document, classify and update the status of all support and service requests in incident tracking system as work is completed
- Maintain inventory of computing and technology equipment and software as items are deployed or relocated
- Translate usability research findings into design improvements
- Collaborate with cross-functional teams business partners throughout the design process
- Communicate with multiple stakeholders to review progress, articulate design decisions and incorporate feedback appropriately
- Create visual design assets and document visual styling specification for development team
- Assist in defining and documenting design standards for both mobile and desktop applications
- Ensure digital touch points are consistent with United’s design and brand standards
- Maintain and Support Existing Computer Application
- Strong analytical, problem solving, leadership and interpersonal skills, with the ability to produce clear and concise documentation business requirements and/or function specifications
- Ability to develop strategy and drive multiple, simultaneous projects based on business strategy and requirements
- Excellent MS Office (Word, Excel, PowerPoint), MS Visio, Axure, Adobe CQ5, Marketing Automation tools, Opportunity and Prospect Management CRM skillset etc
- Extensive knowledge on the product development lifecycle
- Experience with courseware creation, deployment, and publishing in various formats including AICC and SCORM
- Experience with the development of system specifics including use cases, conceptual models, and state diagrams
Analyst, Information Technology Job Description
- Monitors existing solutions and looks for improvement opportunities
- Review training programs and knowledge articles - identify improvements
- Learning business principles
- Documents issues/problems
- Reports on compliance and adherence to principles
- Partners with business staff
- Tracks Project Scope
- Tracks against defined service level
- Serve as technical expert for a variety of client computing devices, desktops, laptops, tablets, phones, printers, scanners, and cameras
- Confer with and assist users and IT professionals in resolving complex procedural, operational, and technical problems
- Experience in developing deployment, configuration, and reporting solutions using Microsoft PowerShell
- Demonstrated customer focus – ability to evaluate decisions through the eyes of the customer
- Proven ability to work effectively in a team setting independently with minimal error and guidance
- The responsibilities include aligning with business users to define and document business requirements and objectives
- Candidate will also have the ability to make configuration and administration changes to SAP Work Management and other 3rd Party Field solutions , ABB Service Suite
- The candidate will be engaged on the Field Services Solutions (FSS) Program
Analyst, Information Technology Job Description
- Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues
- Provide recommendations to enhance IT systems and services
- Implement new products or upgrades in a network operating system environment by determining the feasibility, the cost / benefit, assessing the impact to all clients
- Responsible for providing 24/7 first tier management and support
- Provide access to all IT network services
- Responsible for ensuring changes to the IT infrastructure
- Utilize business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value to the business
- Maintain strong communications with Project Leader/Manager/Team Leader other team/staff members, end-users and vendors to ensure a productive and cooperative environment
- Works with Global colleagues and project sponsors/customers to design and build BI application solutions
- Troubleshoot BI problems and tune for performance.
- Professional and persuasive enough to engage in business dialogue with, and support stakeholders
- The ability to work in virtual teams and matrixed organisations
- The ability to manipulate and work with data (Structured Query Language (SQL) skills preferred)
- The ability to commit and prioritise work duties and tasks
- Knowledge in, and experience with Microsoft Office products
- Educated to Bachelor degree level with a concentration in Business, Economics, Engineering or Computer Science, or the equivalent business analysis certification and/or relevant work experience (beneficial)