Information Services / Technology Job Description
Information Services / Technology Duties & Responsibilities
To write an effective information services / technology job description, begin by listing detailed duties, responsibilities and expectations. We have included information services / technology job description templates that you can modify and use.
Sample responsibilities for this position include:
Information Services / Technology Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Information Services / Technology
List any licenses or certifications required by the position: CIA, CISA, CPA, CISSP, CISM, CGEIT, CIPP, CBCP, CA, ITIL
Education for Information Services / Technology
Typically a job would require a certain level of education.
Employers hiring for the information services / technology job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Information Technology, Business, Technical, Information Systems, Engineering, Business/Administration, Technology, Mathematics
Skills for Information Services / Technology
Desired skills for information services / technology include:
Desired experience for information services / technology includes:
Information Services / Technology Examples
Information Services / Technology Job Description
- Manage/monitor day to day usage of management tool framework by Service Delivery teams ensuring systems are correctly and consistently used
- Provide or contribute to In-house training on current technologies on an ad-hoc basis
- Produce or contribute to regular Executive Summary reports for Service Delivery Management team on all key Infrastructure Services (dependent on role and experience)
- Ensure that platforms are maintained and patched to latest versions as and when these are released or workaround mitigations are put in-place
- Maintain an accurate task list of operational requirements and where appropriate manage priorities
- Regular audit of platform documentation to ensure information is current and accurate
- Implement operational strategy and standards, and applied research that align with the firm IT strategy vision and realisation
- Analyse and resolve complex enterprise system hardware and software problems
- Leadership in the development of methodology/protocol for service delivery
- Serve as Career Development Coach
- Professional IT Audit/Risk Management certification (i.e, CISA, CISM, CGEIT, CRISC, CISSP, ) required
- Proven experience providing 3rd line support of complex Windows and Citrix environments
- Participation and/or ownership of technology upgrade project
- Excellent verbal and written communications skills and the ability to make decisions independently
- Demonstrate mature skills in customer relations, organizational abilities, telephone etiquette building effective working relationships with other service/ support groups
- Ability to prioritize multiple and concurrent tasks
Information Services / Technology Job Description
- Communicate between field support teams and the Service Desk to ensure the best customer experience
- Manage tickets to specified SLAs, ensuring requests/issues are logged in the ticketing system and customer issues are responded to in a timely fashion
- Deliver regular technical and process training of field support teams to keep staff up to date with the latest information
- Support the implementation and usage of global standards, guidelines, and procedures
- Advocate for regional services, representing the unique needs around the globe
- Take on a wider customer service role and promote the service ethic to maintain high level of service
- Define, manage, and use data to drive improvements across the field support team
- Develop and document the SAP architecture for the UK hosted components of the new SAP solution
- Work with the US development teams to ensure that UK interests are reflected in the solution
- Document the UK integration landscape for SAP
- Experience of customising sites and creating workflows using SharePoint Designer
- Experience of managing SharePoint security
- Experience of creating and supporting InfoPath forms
- PowerShell Scripting experience to improve automation of processes
- Proficient in operating systems and applications Windows Server, Server Virtualisation, SQL, IIS
- Good knowledge of ITIL and general service management practice
Information Services / Technology Job Description
- Gain an in-depth understanding of departmental processes and requirements
- Manage demand and expectations of stakeholders
- Contribute to the strategic planning for new or enhanced services or service bundles based on departmental needs
- Work with assigned departments to document their service/project priorities
- Participate in the development of Services, Solutions, Service Design Package, Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
- Identify, develop, and manage the tools for tracking and reporting on customer satisfaction and key performance indicators (metrics)
- Lead or participate in assigned activities related to Service Management and implementation of ITIL processes
- In partnership with the BU and ETG senior leadership, develop and manage the delivery of technology strategies and standards through leadership positioning, pricing, market & customer analysis, and the overall product strategy across multiple solutions
- Have direct responsibility over the strategy execution team and a key influencer of BU product managers
- Mature the technology vision, product roadmap, identify key problems to be solved and identify new products for development based on market needs and business goals
- Ability to work alone and on own initiative outside hours
- Follow logical and methodological process to solve issues
- Communicate affectively within the team and also to other teams and the business
- Geo Clustering skills
- SQL servers skills
- Good understanding of core network technologies
Information Services / Technology Job Description
- Work with the team to grow in subject matter expertise with regard to computer problems related to Windows 7/8, Windows applications, Microsoft Office products including MS Outlook, Office Communicator, McAfee Antivirus and Mac OS X
- Implementation of system and software upgrades, performance monitoring and tuning
- Perform regular help desk shifts acting as second level technical resource
- Tracking & documenting support activities, using CAs Service Desk Management system
- Communicate and document troubleshooting techniques and "best practices" to the team
- Work as a team member performing installation and maintenance of technology at client engagement sites
- Understand, analyze and research technical problems
- Develop your technical skills and knowledge of our clients' business
- Build relationships with team members and customers of all levels
- Design and implement of analyses that will identify requirements related to people, processes and technology
- General understanding of application programming and design, database design, networking components, security components, monitoring, computer operations and operating system maintenance.
- Master’s degree in a related field and 8 or more years of relevant experience (including 6 years of management experience)
- Excellent oral and written communication skills excellent presentation skills at all levels inside and outside the organization
- Demonstrated experience leading and developing teams, developing strategic technology roadmaps and extensive experience with IT planning and operations
- Demonstrated knowledge across multiple mobility platforms, processes or architectures, broad knowledge of new mobile technologies
- Proven senior project leadership skill sets
Information Services / Technology Job Description
- Ensure change management requests are aligned with business priorities
- Granting access to various platforms within the Software Development Life Cycle space
- Provisioning team projects used for source control and product backlog management
- Fulfill requests for new automation projects for .NET applications, hosted on the Windows platform, using existing templates in our build and release automation engine
- Work directly with development teams in troubleshooting scenarios where they need the assistance of operations to gather information, logs, , from secure systems where they lack authorization
- Guiding our product teams from a procedural perspective including how to consume our services, when other teams should assist with their request and how to contact those teams
- Move SAP Changes (Transports) through the landscape from Development to Quality to Production
- Ability to identify and assess issues with the transports
- Maintain the weekly list of changes going through each environment
- Seeks advice and escalate when faced with tasks/problems outside normal scope of job
- Knowledge in PC support tools
- Leadership responsibility experience in an IT support organization is a major plus
- Experience leading global and remote teams
- Ability to interact effectively and diplomatically throughout all levels of associates and with those from diverse cultural backgrounds
- Professional security qualification such as CISSP, CISA, GIAC (desirable)
- People management responsibility experience in an IT support organization is preferred