Implementation Job Description
Implementation Duties & Responsibilities
To write an effective implementation job description, begin by listing detailed duties, responsibilities and expectations. We have included implementation job description templates that you can modify and use.
Sample responsibilities for this position include:
Implementation Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Implementation
List any licenses or certifications required by the position: PMP, CMCA, FRM, CFA, FPC, ISTQB, LEAN, CPP, COBRA, ACSSACIS
Education for Implementation
Typically a job would require a certain level of education.
Employers hiring for the implementation job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Business, Computer Science, Finance, Engineering, Accounting, Technical, Information Technology, MBA, Management
Skills for Implementation
Desired skills for implementation include:
Desired experience for implementation includes:
Implementation Examples
Implementation Job Description
- Delivers effective solution-based sales and implementation presentations tailored to the client's needs
- Works with National and Regional Content Specialists in the development of sales presentations and customizing, as necessary, to secure revenue
- Works with the region per diem managers to identify, train, and assign per diem staff into accounts who possess the requisite skill sets
- Manages work flow of support to accounts after a sale and actively seeks to drive additional product and service revenue through the value they bring
- Drives utilization of electronic workshop evaluation system and utilizes that information to build effectiveness measures of staff and customer satisfaction
- Works collaboratively with district personnel and internal customers to develop use-based metrics that reflect student success
- Works to refine and to develop market, curriculum, and product knowledge by continuous engagement with customers that becomes integrated into all sales and implementation presentations
- Demonstrates extensive knowledge about curriculum issues and utilizes that information to build a foundation for effective communication with customers
- Collaborates in the development of Initial Program Overview and Beyond the Basics PD and supports per diems in their ability to deliver theses effectively
- Primary point of contact for clients and brokers within and across different industry verticals during pre-launch process
- Exceptional written and verbal communication and presentation skills, and the ability to effectively communicate across all levels and functions of an organization required
- Detail-oriented, extremely well organized, with strong project management skills
- 6-8 years of experience in K-12 education and/or account management
- Extremely well organized and detail oriented, with strong project management and analytical skills
- Must have a strong service orientation positive response to changes in the work environment or tasks practices and promotes open communication
- Values individual talents of team members
Implementation Job Description
- Responsible for overall client satisfaction and on-time delivery for assigned clients
- Work cross functionally within the matrix organization to define, coordinate and manage client onboarding project
- Prepare and deliver client/broker presentations, meeting agendas and recaps
- Proactively manage contract finalization prior to launch
- Provide support and guidance to clients with file feed set-up, document creation, screening event planning and third party integration
- Organize and coordinate work with internal (stake holder & material) & external (customer, Authorized Service Provider ASP, 3rd party) to secure the roll out capacity
- Participate in sourcing activities such as support implementation scope of work, Support Technical evaluation of subcontractor candidates, negotiation and selection
- Responsible for almost all aspects of an activation/migration - e-commerce enablement -project, including coordinating internal aspects of the project with the Pre Implementation Team and Integration Solutions Team
- Provide documentation and detailed explanations to customers about the HomeAway Activation Process
- Activate the connection for the PM customers when they use a PM software solution already integrated
- Preparation for professional certification helpful (PHR, CPP)
- Has experience in public speaking before medium to large audiences
- Excellent management of accounts and multiple projects simultaneously
- Passionate about understanding client's needs, providing exceptional service and resolving challenges
- Able to overcome unforeseen obstacles/barriers by communicating effectively to attain cooperation and buy-in from both clients and internal associates
- Experience managing full life-cycle software development projects in an agile environment Certified Scrum Master (CSM) including velocity, burn-down, story point estimating, sprint planning, product backlogs and retrospectives
Implementation Job Description
- Manage integration go live periods, working closely with the Pre-Implementation Team,Engineering team, Account Managers, Partners, and PM customers
- Verify root case of implementation, integration, and migration issues reported by a PM customer during the Activation process
- Provide recommendations and guidelines about listing quality and e-commerce transactions
- Communicate with Account Managers, PM customers, and partners, as appropriate, and follow progress until full completion of the project and resolution of all issues
- Track and provide data on KPIs related to project duration and completion, customer satisfaction
- Act as product expert of the portal platform
- Continuously learn and maintain expert product knowledge as portal platform evolves
- Configuration of online learning solutions for corporate partners
- Work with corporate contacts to gather technology build requirements
- Work as a liaison to internal sales/sales support and technology departments
- Experience in very fast paced development environments with aggressive schedules, hard deadlines and rapidly changing requirements
- Ability to travel regularly between Fairfax VA, Richmond, VA and Washington D.C
- Ability to quickly develop strong professional working relationships internally
- Have prior background working with commercial legislative regulatory experience
- Bachelor’s degree or a minimum of two (2) years equivalent work experience in program implementation
- Experience implementing programs in a dynamic, multi-faceted, service oriented industry, consulting capacity and/or a SAAS company
Implementation Job Description
- Provide training of existing and new features to internal and external stakeholders
- Development of supporting training and technology documentation
- Participate in technology design to develop the features and tools that our customers need
- Conduct User Acceptance Testing prior to technology roll-out
- Function as a project manager during the implementations process to ensure transparency and cross-functional collaboration from a number of internal teams
- Assist internal departments with troubleshooting more complex issues
- Assists with interviews and selecting candidates to be hired in department
- Reviews paperwork provided by the sales team for thoroughness on a daily basis
- Approves implementation timeframes, distributes workload appropriately
- Ensures accurate and timely processing of new client accounts
- Must have a strong technical aptitude and analytical skill-set
- Have patience
- Detail-oriented,quality-focused, and self-starter who takes initiative
- Technical experience and XML knowledge needed
- Proactive problem solver who can identify complexities and maintain ownership of processes and issues
- Flexible and comfortable with changes to processes
Implementation Job Description
- Fosters working relationship with all Sales staff
- Serves as an escalation point for issues from clients, specialist and sales associates
- Resolves complex client onboarding issues and concerns as escalated from staff members
- Coach BIM IT managers and project managers to execute the projects effectively
- Define the IT gates required for sign off for Greenfield and Brownfield terminals in conjunction with BIM IT Technical Manager and BIM IT Business Partner BIM and other corporate functions
- Assist with setting standards for terminal applications and infrastructure to facilitate re-use in the BIM terminals and share those best practices with other corporate functions and Global IT
- Act as customer’s primary contact for module addition orders
- Scheduling and executing proprietary software upgrades
- Perform necessary maintenance, upgrades, or replacement of any proprietary system
- Administer network workstations, utilizing TCP/IP or non-TCP/IP networking protocols
- Ability to handle 40+client projects – at varying stages – at one time and stay on top of deadlines and customer deliverables
- Fluency in English, Spanish and Italian are necessary
- Ability to function both independently and as part of a cross-functional team
- Ability to understand complex product offerings
- Values quality of work
- Experience with product demonstration and training