Coordinator, Ecommerce Job Description
Coordinator, Ecommerce Duties & Responsibilities
To write an effective coordinator, ecommerce job description, begin by listing detailed duties, responsibilities and expectations. We have included coordinator, ecommerce job description templates that you can modify and use.
Sample responsibilities for this position include:
Coordinator, Ecommerce Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Coordinator, Ecommerce
List any licenses or certifications required by the position: PMP
Education for Coordinator, Ecommerce
Typically a job would require a certain level of education.
Employers hiring for the coordinator, ecommerce job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Marketing, Business, Education, Merchandising, Communications, Business/Administration, Management, Associates, Communication, Advertising
Skills for Coordinator, Ecommerce
Desired skills for coordinator, ecommerce include:
Desired experience for coordinator, ecommerce includes:
Coordinator, Ecommerce Examples
Coordinator, Ecommerce Job Description
- Co-ordinate all updates and changes to the web pages - ensure the site is current, relevant and accurate
- Optimise the positioning of the products on the website to maximise sales
- Write product descriptions based on product details provided by design
- Work with marketing team to ensure home and landing pages reflect current campaigns and promotions
- Work with Pricing Specialist to develop pricing strategies, processes, and policies based on frameworks established by digital distribution managers regarding all store initiatives
- Maintains online exclusive style sheet
- Maintain all necessary dates and information pertaining to samples in PMC software and ensure consistency with buysheets
- Coordinate samples for stylists’ meetings, presentations, and both feature and grid photo shoots
- Establish effective relationships with production, PR/marketing, concept merchants, technical design team and licensees in order to procure samples as necessary
- Run and evaluate all necessary reports to ensure sample/image accuracy and timeliness
- Assist in rigorous quality assurance testing for US site releases
- Maintain and update the US store locator
- Assist Ecommerce Marketing Manager in compiling and analyzing marketing programs and budgets
- Reconcile invoices and perform various administrative tasks for the Ecommerce team as needed
- Spearhead competitive research on direct competitors and like-brands
- Previous experience within Digital/eCommerce environment is a must
Coordinator, Ecommerce Job Description
- Primary field contact for Omnichannel related questions/issues, customer service escalations and store/vendor order processing questions
- Manage the daily operations of store facing Omnichannel programs to ensure that they are at optimal performance
- Manage the daily operations of the Vendor Direct to consumer Omnichannel program to ensure that they are at optimal performance
- Support Omnichannel Managers and Analysts by gathering data, identify and escalate product elligibility issues, set up new stores on Omnichannel programs, create presentations, communicate to stores and vendors and assist with project work when needed
- Updates/maintains SOP’s, FAQ’s, Guides, related to Omnichannel programs
- Management of offshore team resource for maximum efficiency (1x part-time support resource)
- Check that all content uploaded has been thoroughly checked
- Ensure that all codes uploaded to the Eventbrite ticketing system are correct
- Ensure all content adheres to brand guidelines and legal requirements
- Drive recommendations to improve to the Eventbrite ticketing/ code creation process
- Organized, detail oriented and able to manage multiple projects simultaneously
- Ability to work under tight deadlines and in a dynamic work environment
- 0-6 months experience in Apparel, eCommerce or similar in industry Excellent interpersonal skills supporting a team environment
- 1-2 years of experience with ecommerce and technology environments, or relevant coursework
- Strong initiative, organizational, communication skills, and multi-tasking skills with the ability to work both as a part of a team independently with little supervision
- Technically savvy - knowledge of HTML, CMS and/or CRM a strong plus
Coordinator, Ecommerce Job Description
- Perform data entry for all promotional details provided by the category management and marketing teams in tracking software to provide company-wide visibility
- Proactively work with category management and Purchasing on outstanding promotional inquiries to ensure all promotional details are solidified
- Communicate closely with site merchandisers to verify promotional placement is on-point
- Perform routine quality checks for all customer-facing promotional content throughout both online and offline channels
- Act as key advocate to enhance cross-functional collaboration with team members to improve procedures, develop business requirements and provide constructive feedback at a strategic level
- Owns the creation, testing, and implementation of CRM codes and offers within Demandware on a timely basis
- Assists with the sample coordination and management process to ensure that all samples are obtained and delivered to our photo studio in the appropriate time frame, partnering with the Site Merchandising team as needed to ensure seamless completion for monthly photo shoots
- Responds directly to client contacts via phone and email as needed and supports / resolves all relevant issues for clients, as applicable
- Responds to client feedback and questions in various user-generated content channels (BizRate, BazaarVoice, Narvar and others)
- Works with internal and external partners to resolve client issues (Alliance Data, Limited Store accounts payable department, Loss Prevention, Merkel and Liberty Mutual)
- Participate in Monday business meetings, support success of in-season business, make recommendations for site changes based on business results
- Owns compiling list of site-level price changes in partnership with Planning/Merchant teams, and communicates to Web Ops for upload into Hybris
- Ability to balance between product merchandising and analytical capabilities
- Detail oriented and enjoys working in a fast-paced environment
- Must possess at least 2 years’ experience with and current working knowledge of ICOMS, CSG and Oceanic billing systems AAD, NOSA and SOM
- Must possess working knowledge of Spoken, and the ability to learn other call monitoring software for escalation research purposes
Coordinator, Ecommerce Job Description
- Campaign support and data analysis
- Manage and maintain stock lifecycle
- Point of contact for liaising with the warehouse and overseeing fulfillment
- Managing stock movement
- Works pro-actively with marketing, brand, merchandising and customer service teams
- Input promotional campaigns into Custom Solution & Demandware Business Manager
- Responsible for user-testing of promotions on the website storefront and ensure accuracy of the data
- Maintain monthly merchant strategy calendars that include promotions and sales data
- Process faxed/emailed orders as needed, using GHX Global Fax (GFax) as first priority
- Work within GHX’s My Exchange environment to retrieve order data and monitor GFax traffic
- Must have good professional acumen when interacting with internal and external customers/vendors
- Must have the ability to follow instructions and solve problems within established policies and make decisions with minimum supervision
- Owns compiling list of site-level price changes in partnership with Planning/Merchant teams
- Maximize merchandise opportunities for Apparel integration on SM
- Manage content across Optimus properties
- Will spend most of their time indoors, sitting and looking at a computer screen for hours
Coordinator, Ecommerce Job Description
- Assist manager in monitoring product inventory daily including out of stock items and arrival of new product launches – ensuring updates are made in a timely manner and communicating updates to external & internal teams
- Ensure the flow of orders in a high volume transactional environment
- Manage daily and weekly inventory tracking to maximize in-stock positions for domestic and foreign markets
- Work cross-functionally to address product availability issues including back-orders, shipping/logistics and general stock planning
- Work closely with customer service to efficiently address customer facing issues and to escalate as required
- Improve processes to more efficiently manage daily/weekly operations
- Basic operational reporting
- Support product assortment process by managing, organizing, presentation development
- SKU creation and management of merchandise within our product catalog
- Daily review of items that are ready to be promoted to the website and appropriate placement to drive sales
- Strong cross-functional skills with experience in providing detailed and constructive feedback to various areas of the business
- Ability to execute tasks with minimal direction
- Strong aptitude for spelling and grammar
- Experience and/or willingness to learn the ATG merchandising platform, research its capabilities and discover potential applications to help drive the business forward
- BS/BA in related field preferred, Communications, Marketing, Merchandising, or Operation
- Store experience or experience in related field a plus