Capacity Planning Analyst Job Description
Capacity planning analyst
provides support, using primarily Excel, Word, Powerpoint and other software packages, to enhance Willis support for ERM processes.
Capacity Planning Analyst Duties & Responsibilities
To write an effective capacity planning analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included capacity planning analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Developing and maintaining Capacity planning dashboards in MS Excel/Powerpoint
Develop and publish Gas Operations Outlook operating guide
Developing and maintaining Capacity planning reports in MS Excel
Scheduling, organizing and facilitation of meetings
Engagement of stakeholders of various levels and roles in the organization
Frequent review and remediation of key data points supporting forecast and reporting processes
Supporting a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues and points of interest
Consistently exercising discretion in managing correspondence, information and all matters of confidentiality
Responsible for developing and maintaining strong working relationships with process stakeholders ensuring collaboration, professionalism and cooperation against timelines and budget
Collaborates with iGATE and local partners on any scheduling and/or intra-day process/issue resolution to achieve service targets and manage any unplanned events to meet/exceed site and global service targets
Capacity Planning Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Capacity Planning Analyst
List any licenses or certifications required by the position: QMS, ISO
Education for Capacity Planning Analyst
Typically a job would require a certain level of education.
Employers hiring for the capacity planning analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Statistics, Mathematics, Business, Economics, Computer Science, Finance, MBA, Math, Information Systems
Skills for Capacity Planning Analyst
Desired skills for capacity planning analyst include:
Word
PowerPoint
Microsoft Excel
Outlook
SQL
Similar software packages and tools
Ability to use Internet
Access
Excel
Industry standard computer software products: Excel
Desired experience for capacity planning analyst includes:
Demonstrated strong communication and leadership skill
Collaborative consulting experience preferred
Bachelor's degree required (Business Mgmt / Math / Statistics Major preferred)
Proven ability in interacting and working with Sr
Advanced experience utilizing Work Force management software/applications , , Aspects (TCS), IEX, Blue Pumpkin
Previous experience working in capacity planning, capacity management or project management role would be an asset
Capacity Planning Analyst Examples
1
Capacity Planning Analyst Job Description
Job Description Example
Our innovative and growing company is looking for a capacity planning analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for capacity planning analyst
- Interface with call center leaders to understand the fast changing business needs and make updates where necessary
- Stay current on internal policies and procedures
- Update workforce management and other data bases as changes occur
- Developing and maintaining product and network-wide call volume and staff planning models driver metrics (availability, call handle time, hiring, attrition, overtime) as throughput into the overall short-term and long-term capacity and staff planning
- Communicate analysis and interpretation to appropriate audience in a concise and professional manner
- Produce, publish and distribute scheduled and ad-hoc analysis, operational plans, and other deliverables
- Internal may be able to have option of telecommute for this role based on experience
- Support long term staffing models that translates the predicted customer demand to staffing capacity
- Report forecast versus actual capacity and assist the various departments with balancing their customer demands with resources deployment
- Develop relationships with Care Center’s management to ensure the incorporation of all anticipated business changes
Qualifications for capacity planning analyst
- Ability to work independently and often autonomously in the management of project data, teams and operational disciplines and develops strategic thinking/planning in the execution of work plans
- Experienced with spreadsheet and presentation tools
- Two or more years in logistics or supply chain related capacity
- Exceptional analytical planning and organizational skills with a proven track record of managing strict deadlines
- Experience in managing multiple tasks and deadlines with sound project management skills
- Knowledge of JDA Transport software (MTM), IMS, PAL, AOM, JDA F&R, PPA, and other OPC Applications is an asset
2
Capacity Planning Analyst Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of capacity planning analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for capacity planning analyst
- Present analysis making recommendations regarding the development of new operational processes that contribute to the forecasting / staff planning efficiency and effectiveness
- Model and monitor the impact of various real and proposed regulatory and new service scenarios and make recommendations to CO management
- Present information and make recommendations to CO, Supply and Optimization and NGDC personnel regarding the optimum daily dispatch of available supplies, inclusive of peaking assets, and disposition of supply/demand imbalances
- Provide on-call coverage to ensure supply/demand is properly balanced on weekends and holidays as needed
- Monitor throughput, storage activity and storage/peaking inventories and use seasoned judgment to address problems/concerns
- Develop accurate conclusions from quantitative analysis of recent historic throughput data to discern need for adjustments to NGDC daily demand forecasts used for supply management purposes
- Develop SENDOUT reports and analyses in support of Trading Floor activities, including monthly optimal usage of the gas portfolio assets, storage projections, term analysis, hedge study, Present and defend analysis to CO management
- Develop SENDOUT reports and analyses in support of Regulatory items, including GCRs, SGSP
- Monitor gas supplies from suppliers for both system supply and end-users
- Determine the monthly seasonal NGDC gas portfolio assets available for capacity release, parks loans and off-system sales
Qualifications for capacity planning analyst
- Ability to operate a computer and other office equipment, communicate over the telephone
- 4+ years experience in Contact Center Workforce Management position required (WFM analyst, scheduler)
- 2+ experience working with workforce management systems such as EWFM, IEX strongly desired
- Exhibits keen judgment on when to escalate issues
- Power user proficiency in Google Docs and MS Suite
- Analytics experience with big data is preferred
3
Capacity Planning Analyst Job Description
Job Description Example
Our innovative and growing company is looking for a capacity planning analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for capacity planning analyst
- Develop and implement accurate, timely reports required by CO, other departments, the NGDCs, and regulatory bodies
- Consult and lead the development and monitoring of data and data collection systems related to weather, demand, purchases, and other related variables that influence gas supply and demand
- Stay abreast of applicable industry trends and changes via participation on industry sponsored committees and development/administration of industry-wide surveys
- Ensure adequacy and functionality of software systems, IT applications and data warehouses that contain/provide information critical to supply management and NGDC operations
- Develop and publish "Winter Operations Reviews" after conclusion of each winter for the NGDCs
- Review dispatch estimates of daily pipeline deliveries and reconcile differences with pipeline counterparts
- Develop testimony responses to data requests as assigned
- Develop and own concurrent data reporting projects and models to help drive insights for the regional strategy teams, based on an intimate knowledge of your support area
- Assist the Quota and Capacity Planning team in finding opportunities for increased optimization and effectiveness in our existing processes and models
- Automation of reports using Macros
Qualifications for capacity planning analyst
- Comprehensive knowledge of Internet technologies and protocols (Servers, Datacenters, DNS, Transit, Peering)
- Working knowledge of relational databases and database structures (Access)
- 2+ years of documented experience in staffing or full-time employee capacity/forecasting planning
- Advanced experience with MS Excel (vlookups, pivot tables, complex file links)
- 4 or more years of business or finance operations experience
- Strong written and verbal presentation skills - comfortable communicating in a variety of formats to Senior Level Executives
4
Capacity Planning Analyst Job Description
Job Description Example
Our innovative and growing company is hiring for a capacity planning analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for capacity planning analyst
- Manage data flow of multiple sources of information
- Complete ad hoc analysis related to capacity planning
- Developing and maintaining network-wide staff planning models driver metrics (availability, call handle time, hiring, attrition, overtime) as throughput into the overall short-term and long-term capacity and staff planning
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met
- Oversee real time performance issues and implement contingency actions in event of forecast deviating from the real time scenario
- Work closely with the WFM staff to execute plans and react quickly if any real time performance issues
- Facilitate discussion among process stakeholders (both technical and non-technical) in order to elicit, analyze, communicate (both written and verbally) and validate requirements for business intelligence (reporting) needs
- Collaborate with SOA BPM team to ensure successful implementation of chosen solutions
- Must be able to clearly communicate recommendations & guidance in a client based relationship to supervisors
Qualifications for capacity planning analyst
- Very strong computer skills especially Microsoft Excel
- Excellent problem solving skills, ability to succeed in self-directed environment
- Ability to problem solve when presented with challenges
- BA/BS in statistical analysis, operations research, economics, finance, business administration, industrial/organizational psychology, or applicable discipline or 4 or more years of directly related WFM experience
- 8 plus years’ experience in Contact Center Capacity Planning/Management leadership position in a medium or large company
- Extensive experience with forecasting/capacity planning, analytics and strategy
5
Capacity Planning Analyst Job Description
Job Description Example
Our company is looking to fill the role of capacity planning analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for capacity planning analyst
- Works collaboratively with stakeholders, Departments /function and teams to support creation and delivery of capacity plans
- Support to develop or complete, realistic and achievable plans to drive project to successful implementation (on time, within budget and meeting Customer needs) of new predictive models
- Utilizes call volume reports and coordinates and completes capacity planning within the call center
- The creation, coordination and implementation of long term resource plan (staffing, expenses & facility needs) within a contact center environment
- Planning of resources for predicted work demand volumes
- Monitoring, analyzing and reporting contact center volumes and trends and recommending actions to ensure optimal results
- You will lead communication efforts across several levels and departments, proactively engage stakeholders and make critical operational decisions, create proactive solutions and work plans to ensure optimal customer service is delivered
- Responsible for long term and short term work volume, average handle time, productivity and staffing forecasts, and providing leadership with risk mitigation plans
- This position will act as a support tool for the leaders of multiple contact center business units, assisting with and providing guidance on performance impact analysis and operational planning
- Develop and configure new capabilities in SPCPS to support SPP and FPV’s
Qualifications for capacity planning analyst
- Expert workforce scheduling software tool user – Nice IEX preferred
- Expertise in call center technology and software including call routing, segmentation, IVR, ACD, real-time call tracking/monitoring
- Experience in a global
- Advanced mathematical skills, knowledge of and ability to calculate statistics
- Ability to translate and convey complex statistical and other data into easy to understand, actionable recommendations
- Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions in group settings