Capacity Analyst Job Description
Capacity Analyst Duties & Responsibilities
To write an effective capacity analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included capacity analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Capacity Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Capacity Analyst
List any licenses or certifications required by the position: ITIL, PMI, MCSE, CCNP, VCAP, APICS, CPIM, EPIC, DCA, QMS
Education for Capacity Analyst
Typically a job would require a certain level of education.
Employers hiring for the capacity analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Statistics, Business, Computer Science, Mathematics, Economics, Education, Finance, MBA, Information Systems
Skills for Capacity Analyst
Desired skills for capacity analyst include:
Desired experience for capacity analyst includes:
Capacity Analyst Examples
Capacity Analyst Job Description
- Define, manage, maintain and monitor performance alerting mechanisms and thresholds
- Initiate, respond, maintain and complete Problem records, Change records and Service Requests as required
- Consult with Solution Designers, System support teams, Database Administrators and Application teams on system, database and application solution design
- Review performance aspects of proposed solutions and planned changes
- Assess pre/post production impacts of changes
- Assess, review, forecast and monitor capacity and resource utilisation aspects of infrastructure
- Define the business and technology metrics appropriate and necessary to forecast the resource requirements for clients
- Build, maintain and control documentation that accurately reflects capacity baselines
- Identify cross platform/application impacts
- Determine most appropriate projection methodology and estimate resources
- Develop and maintain Capacity Plans, including workload balancing options, recommended solutions, financial metrics, assumptions and technology refresh plans
- Maximise capacity resource utilisation to best meet service levels, achieve cost/profit targets, exploit technology and operate cohesively
- Plan and manage capacity upgrades, downgrades, technology refresh and new technology projects to meet agreed dates and service targets
- Provide technical and business advice to account teams to support effective decision making
- Provide capacity management advice and guidance for IT solutions
- Review capacity aspects of proposed solutions and planned changes
Capacity Analyst Job Description
- Analyse which metrics are to be collected and reported
- Implement scheduled SCOM / TDW data delivery report
- Build report template
- Build data loader task
- Update or build CMIS database with servers and metrics
- Remediation tasks where there is no data being collected in SCOM etc for servers or metrics
- Run VB to populate capacity plan template with graphs
- Update capacity plan with analysis and recommendations
- Present capacity plan to customer
- Serves as single point of contact for contact center leadership in all sites to review and ensure capacity models accurately reflect the current/anticipated operating environment
- In-depth knowledge of of operating systems, transaction processing, database, middleware, internet or application systems
- Experience with web-based applications, including Websphere
- Expertise in using capacity and performance analysis tools, models and reporting infrastructure
- Ability to consider performance and capacity aspects of business solutions including technical infrastructure, tools and labour costs
- Understanding of business needs and opportunities
- Adept in statistical techniques
Capacity Analyst Job Description
- Publishes long and intermediate-term production plans to key stakeholders
- Recommends opportunities and alternatives in capacity planning and manufacturing that will assist in minimizing operating costs and increasing customer service
- Proactively works with the Inventory Analytics team to identify inventory improvement opportunities
- Understands total demand – work that has to be done
- Understands total supply – resources used to perform the work
- Compares demand and supply – utilizing a common language for both
- Documents and centralizes decision-making in Clarity
- Knows and communicates to all appropriate parties the priority in which work must be completed
- Recognizes and mediates resource requests for limited resource supply
- Resolves resource assignment conflicts and escalates as appropriate, if needed
- Capable of designing and/or creating meaningful tests, models or tools
- Recognizes capacity and performance problems during analysis of measurement and/or test data and is able to make appropriate recommendations
- Able to discuss design or development details with the appropriate parties in those organizations
- Able to lead or advise others in capacity or performance analysis techniques
- Capable of working directly with external customers on capacity or performance issues
- Performance and/or Capacity Management (AIX preferred)
Capacity Analyst Job Description
- Support execution of procurement processes for IS Solution & Delivery Management function
- Responsible to handle capacity issues directly with suppliers delivery issues that result from crisis situations
- React to immediate quality, commercial or design concerns by coordinating cross functional meetings with quality assurance, logistics, R&D, purchasing and material handling to plan emergency recovery action
- Designs and maintains local knowledge areas that optimize the use of planned resources to support forecasted demand
- Establish the relationship between Business Services and IT Services
- Definition and governance of the E2E process model and supporting tooling
- Execution of all Service Integration responsibilities
- Drive a full suite of ITIL services, working with service delivery managers in Applications and Infrastructure in a more transparent and joined up way
- Manage service providers in the delivery of services
- Delivering continual service improvements
- ITIL (IT Infrastructure Library) standards
- Business Analysis & Process Improvement including automation
- UNIX and Z/os system knowledge
- Tivoli Tools (TDS, TPC, ITM6, ITCAM)
- Mainfame tools (SAS, ReXX, RMF, JCL)
- A Bachelor’s is required
Capacity Analyst Job Description
- Maintain Infrastructure Budget , Forecast investment items, Track UFAs & Journals, Forecast Accruals, respond to Customer Approvals/Queries
- Minimizes free capacity and overbooking by managing short term capacity and scheduling opportunities
- Implement the strategies and forecasting methods required for FCM resource management
- Manage current assets and look for ways in which to grow the Company’s participation in order to maximize monetization of the Company’s energy efficiency and DG resources
- Create, develop and own capacity and productivity models for all Sales and Services functions
- Contribute to the capacity, availability & performance management processes and their operation and perform defined capacity, availability & performance management tasks
- Analyse service and component capacity usage, and availability and identify issues
- Recommend suggested capacity upgrade/downgrade decisions
- Undertake a range of Network/IT capacity, availability & performance reporting to ensure that agreed levels are measured and monitored on an ongoing basis
- Assist in the creating and maintaining a forward looking capacity & availability plan
- Minimum of 5 years experience in performance and capacity management
- Technical proficiency in Linux, Windows, AIX, Solaris and VMWare operating environments
- Capacity Modeling experience
- Exposure to performance metric collection tools such as TeamQuest preferred
- Should have strong math, statistical, and analytical skills
- Ability to analyze and troubleshoot complex performance problems with various operating systems