Capacity Planning Job Description
Capacity planning
provides leadership and assume responsibility for internally-delivered DMAIC training, ensuring technical integrity of all lean six sigma learning processes and materials.
Capacity Planning Duties & Responsibilities
To write an effective capacity planning job description, begin by listing detailed duties, responsibilities and expectations. We have included capacity planning job description templates that you can modify and use.
Sample responsibilities for this position include:
For employee resources, promote career development, performance reviews skill and competency growth, manage tasks, workloads, tracking hours
Collaborate with vendor to assist in the identification of areas of improvement to better manage the centers performance
Act as a subject matter expert for end-to-end Performance Management and Capacity Planning frameworks including design, data, analytics, interpretation, insights, integration and solutions focusing on optimizing business productivity and enhancing opportunity for employee “pay for performance” incentives structure
Design, develop & implement Enhanced Performance Management (EPM) programs across multiple roles and centers in CB Operations
Implement and maintain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning, ) to areas within CB Operations
Support data analysis and presents design approach, options and decisions to key stakeholders informed by common design principles and balanced by change management considerations
Co-ordinate collection of information, analysis, assessment of impact post-launch initiatives and prepares presentations to key stakeholders and senior leaders
Develop reports and dashboards using workforce management tools or other reporting applications
Lead design working sessions with senior stakeholders, directs and partners
Provide quality reporting on all key Contact Centre metrics
Capacity Planning Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Capacity Planning
List any licenses or certifications required by the position: APICS, PMP, CPIM, PMI, CSCP, FE, EIT, QMS, ISO, CSCMP
Education for Capacity Planning
Typically a job would require a certain level of education.
Employers hiring for the capacity planning job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Statistics, MBA, Economics, Computer Science, Mathematics, Finance, Math, Business/Administration
Skills for Capacity Planning
Desired skills for capacity planning include:
Excel
SQL
Experience with spoken language understanding technologies
Software development life cycle and SCRUM practices
Python
Databases
Six Sigma tools and Lean techniques
Your support area
Perl
VBA
Desired experience for capacity planning includes:
Strong organizational and financial management skills with an ability to manage competing client demands
Proven ability to manage business relationships and interaction across multiple levels of the organization navigating solutions to ensure successful project life-cycle from staffing through delivery and invoicing
Ability to travel 10% within the Americas including occasional international travel
Working knowledge of “cloud” concepts and technologies
Strong PC-based and software skills
Experience in labor studying and budgeting
Capacity Planning Examples
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Capacity Planning Job Description
Job Description Example
Our company is growing rapidly and is hiring for a capacity planning. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for capacity planning
- Completing sensitivity and scenario analysis based on historical employee and business data
- Design templates for analytics and reporting
- Leverage financial acumen to provide transparency and connectivity from capacity planning activities to financial outcomes
- Proactively lead, shape and influence the structure and agenda for staffing governance and reviews across the sales channels
- Drive transparency in results and decision making from information/data/analysis built by team
- Accountable for setting the vision and direction of the Capacity Optimization team
- Provide thought leadership and collaborate with sales executives and product leaders to impact and influence the direction of strategic projects
- Risk Management and Oversight
- Implement the POP, backbone, Peering, service interconnect for new services/ product and support for SLA Document creation
- Create the service model and predict the IT system challenges for complex solutions and new products
Qualifications for capacity planning
- Strong planning, organization skills, and time management skills
- Must be a self-starter who will take ownership of multiple concurrent assignments and see them through to completion with limited supervision
- Must exhibit outstanding ONE FORD behaviors
- Bachelor Degree in Industrial Engineering Preferred
- Ideal candidate would have an understanding of cable infrastructures
- Knowledge of networking protocols and technologies, such as IP, TCP, Multicast
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Capacity Planning Job Description
Job Description Example
Our company is hiring for a capacity planning. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for capacity planning
- Work with Quality Assurance Lab on modeling to simulate infrastructure performance and understand equipment thresholds, key performance indicators and how best to monitor and report
- Implement new innovative methods to manage (with automation) voice network capacity
- Producing a capacity plan that documents all equipment capacity and performance benchmarks
- Identify future network requirements on basis of traffic forecasts, past trends and utilization reports to meet requirements of UCC
- Lead training on network capacity management
- Responsible for 1-2 process capacity planning
- Forecast volume, workload and people operational variables
- Simulate and create best fit plans based on volume requirements and resource plans
- Monitoring metrics that is relevant to capacity planning
- Responsible for managing periodical reporting of capacity performance
Qualifications for capacity planning
- Budgeting and financial management including development and management of budgets, margins, revenue, utilization forecasting and other key operational metrics (KPIs)
- Ideal candidate will have an understanding of network engineering and a working knowledge of IP networking infrastructures and components (routers, switches)
- Optimal network designs to support the Medium and Long term business requirements
- 5+ years forecasting, strategic planning or business analysis experience required
- Strong analytical, operational and technical competencies required, with extensive experience at presenting data and complex analyses
- Excellent written, verbal and interpersonal skills, including ability to formulate and present information necessary to influence change
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Capacity Planning Job Description
Job Description Example
Our growing company is looking to fill the role of capacity planning. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for capacity planning
- Master the QC demand and planning processes and related tools
- Follow-up of the planning output and anticipate delivery issues
- Have a complete view on the expectations of the demand channel for product and non-product related activities and anticipate any unattended QC work
- Give feedback on progress and issues to the QC customers on a regular basis
- Manage the generation of short, medium and long range forecasts for all supported groups within designated lines of businesses
- Analyze trends, gather inputs from functional areas and apply changes to forecast models
- Scopes impacts for future based initiatives, providing recommendations for timing and associated forecasts
- Manages biannual shift selection process, provides shifts for new hires/transition and annual vacation selection process
- Provides superior client/employee experience & strengthen relationships with center managers and the finance team
- Establish and monitor business plans and objectives
Qualifications for capacity planning
- 10+ years of relevant IT industry experience (compute, networking, storage, application development)
- 7+ years experience in customer-facing positions as a business manager, or practice manager driving the business, preferably with a software company consulting organization or “Big 5” firm
- Proven track record of business management including conducting capacity planning and forecasting for a large workforces
- Bachelor’s degree in supply chain, engineering, math, computer science, supply chain management, or a related field
- Strong verbal and written communication skills are crucial, the ability to think clearly, analyze quantitatively, problem-solve, and prioritize
- Experience in Infrastructure or Technical Operations
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Capacity Planning Job Description
Job Description Example
Our growing company is looking for a capacity planning. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for capacity planning
- Oversee storage capacity and advise regarding consumption and resource requirements to confirm that company needs can be met
- Define technology road-maps for CPU, storage and software and data center
- Consolidate, update and develop accurate Capex & ACP reports on a plant & regional level
- Track performance vs approved Capex (volumes, IRR projections, etc) and suggest approaches or solutions to enhance efficiency
- Analyze forecasting trends in Capex spending
- Perform Key Program Monitoring and Internal Post-Mortem processes at regional level
- Prepare presentation for CAPEX Committees and ensure proper and reliable documentation
- Support ALFA audits in the Region
- Support in the allocation analysis process for new programs
- Keep abreast on technologies, solutions & practices to improve existing processes within the Business Development function
Qualifications for capacity planning
- Control/Manage hardware configurations across multiple physical locations
- Track and report on hardware space, VLAN setups, Compute Cycles
- Experience creating and maintaining a similar type tracking system is preferred
- Experience consolidating data and building reports
- Experience managing a hardware configuration tracking tool
- IT Hardware and Networking background is a plus
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Capacity Planning Job Description
Job Description Example
Our company is growing rapidly and is looking for a capacity planning. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for capacity planning
- Lead a small global team conducting quantitative and qualitative analysis to support global coverage models, fiscal planning, go-to-market strategy
- Lead, own, and execute business requirements for our Anaplan implementation
- Measure and drive continuous improvement efforts related to schedule adherence and service levels
- Coordinate engineering capacity and load data with assigned Facilities Engineers and Facilities Planning Engineers to ensure all items are accounted for and planned in upcoming budgets
- Responsible for maintaining various administrative and engineering data bases in support of job tracking capital and expensed projects that will require Facilities resources to complete
- Participate in mid to long term infrastructure planning for facilities in support of the overall company plan
- Good communication must be maintained with all engineering disciplines, and customers throughout the organization
- Daily basic documentation work in Airfreight Capacity Planning Department
- Generally sets work activities of teams providing remote (offsite) service
- Build a standard and repeatable forecast process that is well understood by the organization and includes vetted technical assumptions
Qualifications for capacity planning
- Experience with modeling tools from BMC, CA/HyPerformix
- Minimum 3-5 years of project coordination experience
- Strong Practice support for career growth and mentoring
- Communication skills – Demonstrated ability to communicate complex technical problems through simple means
- Acts as a representative of area and makes presentations to various internal and external partners and functions
- Experience in data analysis, forecast modeling and machine learning algorithms