Assistant Manager / Manager Operations Job Description
Assistant Manager / Manager Operations Duties & Responsibilities
To write an effective assistant manager / manager operations job description, begin by listing detailed duties, responsibilities and expectations. We have included assistant manager / manager operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Assistant Manager / Manager Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Assistant Manager / Manager Operations
List any licenses or certifications required by the position: AED, CPR, CCNP, IPSEC, TLS, SSL
Education for Assistant Manager / Manager Operations
Typically a job would require a certain level of education.
Employers hiring for the assistant manager / manager operations job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Hospitality, Business, Business/Administration, Education, Hotel and Restaurant Management, Accounting, Engineering, Management, Construction Management, Marketing
Skills for Assistant Manager / Manager Operations
Desired skills for assistant manager / manager operations include:
Desired experience for assistant manager / manager operations includes:
Assistant Manager / Manager Operations Examples
Assistant Manager / Manager Operations Job Description
- Monitoring the team email accounts and flagging any issues as appropriate
- Managing responsibility for the emergency phone on a rotational 24/7 schedule
- Other duties, as assigned by the Regional Operations Manager
- Team Development - Drives the development and training of all associates
- Work experience- Minimum of 2 years retail leadership experience
- Drives Change - Adapts quickly to changing situations with energy and a positive attitude
- Shows Courage – A confident leader
- Acts as a liaison between all WFM towers and IBM Operations and clients
- Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts from other WFM towers (Forecasting, Capacity Planning, Scheduling and PRCOE)
- Ability to extract, manipulate and present data from WFM application /manual platform
- Able to write queries and understand system structure / data flow will be an advantage
- Experience working within Operations within the travel industry a strong asset
- Education in Travel and Tourism or a related field highly desired
- Familiarity with the regional geography
- Superior attention to detail with great organizational skills
- Innovative thinker with a flexible and positive attitude
Assistant Manager / Manager Operations Job Description
- Provide relevant trainings and updates to all local users for VP, add-on products & Local Standard Operating Processes (SOPs)
- Work closely with HoDs and IT to identify and recommend cost effective solutions & processes, whilst adhering to Group Standards
- Develop better working practices through business and drive change initiatives within the local office
- Lead & support the Local Client On-boarding Team for all system related setup in VP related to Local Finance Processes & Global Compliance Processes
- Leading business process redesign workshops with Local Client Servicing Department Heads, Local Support Team and Local Compliance Team
- Educating local business users responsible for managing and operating business processes
- Support Local Client Servicing Department Heads, Local Support Team and Local Compliance Team on annual ISO 27001 & ISAE3401 audits for KL & Penang office
- Step in as the Local Business Continuity Plan (BCP) Coordinator for KL Office and main liaison person for Local Management & Group IT Team when BCP is invoked
- Ensure all BCP related tests are carried out as per the planned schedules (semi-annually or annually)
- Establish and maintain regular written and in-person communications with Group IT, regional and local management, client servicing department heads and end users within specialist areas
- Great time management skills, with the ability to work both independently and as part of a team
- Advanced English language skills, both written and oral
- Minimum 2 years as a Team Leader with experience in a customer service environment (preferably with ITES, Internet, social networking organization)
- Should have handled a Voice, Chat, Email, Web mediums in his role of a Team Leader
- Advising and supervising employees
- Dealing with confrontation
Assistant Manager / Manager Operations Job Description
- Lead & work on additional project assignments related to business processes
- Provide Local Management Team and/or Project Stakeholders with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
- Coach employees to work together and able to create a game plan for employees to follow
- Set clear and measurable objectives for entire team (Review and adjust staffing levels to assure the needs of the store and customers are met)
- Direct various staff members in the performance of their store related positions
- Maximize operational efficiencies
- Apply basic knowledge of hydraulic, electrical and internal combustion systems (preventative maintenance)
- Manage human resource administration (payroll/scheduling/paperwork)
- Utilize performance report to set financial goals, develop strategies, and determine what influences the financial aspects of the business
- Constant store flow analysis and updates to increase productivity and customer service levels
- Sitting for prolonged periods
- Repetitive hand and wrist use
- Bachelor's degree holder in any field
- Preferable for candidate with experience in business process improvement or operation excellence related works
- Strong attention to details especially relating to business processes
- 3 Years in the rental equipment or construction industries